StratoCore

Displaying 1 - 3,365 of 3,365

Work DateTarget Close DateStart TimeEnd TimeTotal TimeCategoriesTypeDetailCustomer/DistributorCityCountryProductModelSupport MethodVenueGroupCountry (PH)DescriptionProgressPriorityStatusStaff NameMachine Down Root CauseMachine Serial NumberSpare Part Changes?Spare Part DetailsUnresolved Previous Description?File / Image
02-01-202409:0010:001Service SupportImprovement ProjectSoftware Update - MES CustomizationUSIGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributor & InternalUSI Guadalajara Mexico Software Update(MES Customization)
  • R&D released software; validation failed
HighPending R&DOoi Weng SanNo
02-01-202409:0018:009Service SupportEvaluation2D AOI - V5300Wistron InfoCommBrnoCzechia2D AOIV5300OfficeOffice-PenangCustomerSample board evaluation for Wistron Czechia
  • Evaluation report send to Joe
HighClosedKenny Tan Khai KeatNo
02-01-202410:0015:005Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5000OfficeOffice-PenangCustomerProviding production support for V75C/V76
  • Providing production support for V75C/V76
HighClosedOng Chin QuanNo
02-01-202416:0018:002Service SupportMalfunction TroubleshootWrong Application Configuration SettingLITEONTaipeiTaiwan2D AOIV5000HRemoteOffice-PenangCustomer & DistributorUnable to acquire photo
  • Swap the lan cable in between camera and barcode scanner
HighClosedChew Yong HuangDue to wrong IP address in between camera and barcode scannerNo
02-01-202402-01-202418:3020:001.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerRC2 Program Fine Tuning Support
  • Completed
HighClosedMahender SinghNo
03-01-202409:0010:001Service SupportImprovement ProjectSoftware Update - MES CustomizationUSIGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributor & InternalUSI Guadalajara Mexico Software Update(MES Customization)
  • R&D released software; validation failed
HighPending R&DOoi Weng SanYes
03-01-202411:0015:004Service SupportMalfunction TroubleshootWindows Operating SystemLuminous Power TechnologieNoidaIndia3D SPIVSP3000RemoteWork From HomeCustomer & DistributorWindows not booting; windows corrupted need to Import Ghost image
  • With DaBaCHe software import the ghost image to C drive
  • Restore the setting and application; Machine working fine
HighClosedJitesh TMWindows CorruptedNo
03-01-202413:0013:300.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerLW1 Program Fine Tuning Support
  • Completed
HighClosedMahender SinghNo
04-01-202409:0010:001Service SupportImprovement ProjectSoftware Update - MES CustomizationUSIGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributor & InternalUSI Guadalajara Mexico Software Update(MES Customization)
  • R&D released software; validation passed
HighClosedOoi Weng SanYes
04-01-202409:0018:009Service SupportDocumentationProgramming Tutorial (Work Instruction + Video)QuantaMonterreyMexico2D AOIV5300OfficeOffice-PenangCustomerCreated Programming Tutorial (Work Instruction + Video) for Quanta Mexico
  • Completed
HighClosedOng Chin QuanNo
04-01-202409:0012:003MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayJaliscoMexico2D AOIAllRemoteWork From HomeInternalSelf practices on AOI program
  • Explained by Koh
LowClosedBrayan LeonNo
04-01-202410:0016:006Service SupportCourtesy VisitDiscuss New ProjectFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerCustomer had some query on our product
  • Cleared the Customer queries
HighClosedJitesh TMNo
04-01-202410:0011:001Service SupportEnquiryTechnical EnquiryHarmanQueretaroMexico2D AOIAllConference CallWork From HomeInternalConversation with Carlos to about the possibility to visit Harman
  • Still pending schedule
HighClosedBrayan LeonNo
04-01-202415:0016:001Service SupportMachine CommissioningOffline Programming Computer InstallationMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorHelp to setup the offline pc and make sure when the machine is run the outtxt result will be simultaneously show at the offline pc
  • Help to setup the offline pc and make sure when the machine is run the outtxt result will be simultaneously show at the offline pc
HighClosedKoh Ze QingNo
05-01-2024Service SupportProduction SupportProgramming SupportQuantaMonterreyMexico2D AOIV5300RemoteWork From Home-Quanta Production SupportHighClosedOng Chin Quan
05-01-202409:0018:009Service SupportMachine CommissioningNew Machine InstallationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeDistributorNew Machine Installation- Schneider Electric
  • Completed Power on, Leveling
HighOngoingMahender SinghNo
05-01-202409:0017:008Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionUSIGuadalajaraMexico2D AOIV5300OnsiteCustomer SiteCustomer & DistributorCourtesy Visit to USI
  • Completed
HighClosedBrayan LeonNo
05-01-202410:0014:004Service SupportImprovement ProjectExternal Barcode Scanner SetupMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorHelp Mitsubishi to setup the external barcode scanner together with distributor
  • Done
HighClosedKoh Ze QingNo
05-01-202417:0018:301.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerRF1 Fine Tuning Support
  • Completed
HighClosedMahender SinghNo
06-01-202417:3018:301Service SupportMalfunction TroubleshootWindows Operating SystemJabilHCMCVietnam2D AOIVS1000PhoneWork From HomeDistributorOS corrupted Jabil Vietnam Aclara
  • Purposed solution, pending validation
HighPending CustomerOoi Weng SanNo
07-01-202409:3010:301Service SupportMalfunction TroubleshootWindows Operating SystemJabilHCMCVietnam2D AOIVS1000PhoneWork From HomeDistributorOS corrupted Jabil Vietnam Aclara
  • Customer solved the configuration error with guidance from Premtronic and myself
HighClosedOoi Weng SanOS CorruptedYes
08-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)3D AOI Hardware TrainingMagicRayDongguanChina3D AOIAllOfficeOffice-DongguanInternalDongguan training on all product and application from (6 Jan to 4 Feb)
  • 16/1 - training on 3D AOI Calibration
HighClosedChew Yong HuangNo
08-01-202409:0018:009Service SupportMachine CommissioningNew Machine InstallationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeDistributorNew Machine Installation- Schneider Electric
  • Continuous installation activity
HighOngoingMahender SinghYes
08-01-202410:0014:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesJabilPuneIndia2D AOIV5300RemoteWork From HomeCustomer & DistributorScanned Barcode has around 62 characters; need to trim the barcode and need to extract only 15 digits
  • Need to trim the first 10 digits and read next 10 digits; again trim 4 digits and read next 5 digits and trim the remaining all the digits
HighOngoingJitesh TMNo
08-01-202413:3018:305Service SupportMalfunction TroubleshootMachine Hardware IntermittentJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerThe AOI software intermittent hang and required restart to resume production
  • Clone HDD for standby purpose
  • log indicated frame drop, but it happened after updated to V808.5 and above and happened to 3 machines.
MediumOngoingOoi Weng SanNo
08-01-202414:0016:002Service SupportProduction SupportProgramming SupportSmart IndustriesTaipingMalaysia2D AOIV5000Conference CallWork From HomeCustomerassist engineer on programming
  • 2daoi assist customer create new program with load setting from old program
  • separate program to 2 subboard ， training customer for subboard feature， barcode length feature
LowOngoingKenny Tan Khai KeatNo
08-01-202414:0017:003Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorUpdating the plc of Mitsubishi which is required for the tower light setting custom request by Mitsubishi
  • Done get update from Nie Yang and updated to the machine , so far is good.
MediumClosedKoh Ze QingNo
08-01-202418:0019:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexZalaHungary2D AOIV5300RemoteWork From HomeCustomerThe camera suddenly cannot capture the image, after debugging is found out jumbo packet is disabled, after change to 9014byte it can be work
  • The camera suddenly cannot capture the image, after debugging is found out jumbo packet is disabled, after change to 9014byte it can be work
MediumClosedKoh Ze Qingjumbo packet disabledNo
09-01-202409:0010:001Service SupportProduction SupportProgramming SupportSmart IndustriesTaipingMalaysia2D AOIV5000Conference CallOffice-PenangCustomerassist engineer on programming
  • closed
HighClosedKenny Tan Khai KeatYes
09-01-202409:0018:009Service SupportMachine CommissioningNew Machine InstallationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeDistributorNew Machine Installation- Schneider Electric
  • Continuous installation activity
HighOngoingMahender SinghYes
09-01-202410:0010:300.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabilHCMCVietnam2D AOIV5300OfficeOffice-PenangCustomerFix NG Confirm not working as per expected
  • Completed
MediumClosedOoi Weng SanDue to space in the component nameNo
09-01-202411:0015:004Service SupportProduction SupportProgramming SupportMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorHelp modifying the program so the false call is reduced.
  • Done help reduce the false call and the barcode scannner can scan then run.
HighClosedKoh Ze QingNo
09-01-202411:0016:005Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerIn repair station the NG Panel sub board window should be in Red Color and OK panel Sub board should be in Green color
  • Verified the maintain Software config file
HighOngoingJitesh TMNo
09-01-202414:3017:002.5Service SupportMalfunction TroubleshootSPC RelatedFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerDelete the t_subboard of Core8 machine to improve the query time
  • Completed
HighClosedMahender Singht_subboard entry > 3millionNo
09-01-202416:0019:003Service SupportMachine CommissioningNew Machine InstallationPCHTaipeiTaiwan3D SPIIconRemoteWork From HomeDistributorSPI calibrate projector
  • assist distributor for SPI projector calibrate
HighClosedKenny Tan Khai KeatNo
09-01-202416:2016:350.25Service SupportMalfunction TroubleshootSPC RelatedFlexTabHungary2D AOIV5300RemoteOffice-PenangCustomerDelete the t_subboard of Otis machine to improve the query time
  • Completed
HighClosedOoi Weng Sant_subboard entry > 3millionNo
10-01-202409:0018:009Service SupportMachine CommissioningNew Machine InstallationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeDistributorNew Machine Installation- Schneider Electric
  • Continuous installation activity
HighOngoingMahender SinghYes
10-01-202410:3016:005.5Service SupportCourtesy VisitCollect Data For Improvement ProjectSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerSolder short defect escaped from AI
  • Some solder dross with internal short has escaped as dust from AI
  • Asked customer to collect around 100 images & then send to R&D for fine tuning
  • waiting for customer to share the images
MediumOngoingJitesh TMNo
10-01-202413:0015:002Service SupportDocumentationComparison ReportBitronGrugliasco TOItaly2D AOIV5300RemoteWork From HomeCustomerHelp to validate the CT time for the same program inspection under 5 megapixel camera vs 12 megapixel camera
  • Help to validate the CT time for the same program inspection under 5 megapixel camera vs 12 megapixel camera
HighClosedKoh Ze QingNo
10-01-202413:3017:304Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexTabHungary2D AOIV5300Conference CallWork From HomeCustomerIntroduction V808.5 Features with WS
  • Completed
HighClosedMahender SinghNo
10-01-202415:0020:005Service SupportProduct Training2D AOI Newly Added Special Features TrainingFlexTabHungary2D AOIAllConference CallWork From HomeCustomerIntroduction V808.5 Features
  • Completed
HighClosedOoi Weng SanNo
10-01-202415:0021:006Service SupportMachine CommissioningNew Machine InstallationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangCustomer & Distributor & Internalassist to tune CCI laser
  • help to tune CCI laser parameter base on customer production board
HighClosedKenny Tan Khai KeatNo
11-01-202408:3017:509.33Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexPenangMalaysia2D AOIV5000OfficeOffice-DongguanCustomer & DistributorFlexhttp - AOI allow board exit when received signal Y, but currently board able to exit even without Y signal
  • Have verify with MES R&D, steps have been taken following R&D advice.
  • After testing the methods still unable to fix the issue
  • R&D will testify the function again, pending on their responds
  • New software features released and verified at customer site, Now software unable to open and pop up ctrl card failure
  • Have asked to verified using premtronic V5300 CCI, currently test ctrl card no pop up error but still unable to open software, currently working with rnd to troubleshoot
HighClosedChew Yong HuangStop, due to Project not running anymoreMI8566P21No
11-01-202409:0006:0021Service SupportMalfunction TroubleshootConfiguration - Wrong Configuration SettingFlexPenangMalaysia2D AOIV5000OfficeOffice-Dongguan-Customer Encap machine generate Laserfile which takes up alot of space in Disk, customer wants to delete itHighClosedChew Yong HuangRequired to delete both files in machine (laserdebug.txt & debug3d.txt) instead of debug3d.txt only
11-01-202410:0011:301.5Service SupportMachine CommissioningNew Machine InstallationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100PhoneWork From HomeDistributorNew Machine Installation- Schneider Electric
  • Continuous installation activity and the next day continue with repeatability test of the laser
HighClosedMahender SinghYes
11-01-202411:0016:005Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributor & InternalFoxconn CPU socket new feature
  • verify new feature, test with good and NG board. collect data and provide to rnd for improvement
HighOngoingKenny Tan Khai KeatYes
11-01-202411:0012:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerThe customer mention that even the AOIBin folder is share to everyone , but at the repair station the inspection result still not able to show up.
  • After inspection, is the customer open the password protection for the sharing of folder between aoibin and repair station after close it ,the issue is closed.
MediumClosedKoh Ze QingAfter inspection, is the customer open the password protection for the sharing of folder between aoibin and repair station after close it ,the issue is closed.No
11-01-202413:0016:003Service SupportMalfunction TroubleshootBarcode ScannerFlexMukachevoUkraine2D AOIV5200RemoteWork From HomeCustomer & DistributorBarcode cannot scan for scan board
  • handover to Kenny
MediumClosedMahender SinghSoftware bugsNo
11-01-202413:4015:101.5Service SupportProduction SupportProgramming SupportFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerProgram fine tunning support
  • Completed
HighClosedMahender SinghNo
11-01-202415:0016:001Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5300RemoteWork From Home-The Hnt engineer informed that when confirmed the result at repair station, the result is not able to save and link to MES
  • At repair station, accidentally delete the file that is related to MES causes it cannot link to mes. Then demo and show to the engineer about some of the software feature that he is not clear with.
MediumClosedKoh Ze QingInstalled back the mes realted file into AOIBin then can worked already.Then demo and show to the engineer about some of the software feature that he is not clear with.No
11-01-202416:0017:001Service SupportImprovement ProjectSoftware Update - Bug FixFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorGuidance to update to V808.5.5 to Alex from EverWin
  • Completed
MediumClosedOoi Weng SanNo
12-01-202410:0012:302.5Service SupportProgramming SupportProgram OptimisationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100PhoneWork From HomeCustomer & Distributor & InternalCoating Measurement
  • Kenny take over
HighClosedMahender SinghNo
12-01-202411:0018:007Service SupportMalfunction TroubleshootPLC RelatedSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangCustomer & Distributor & InternalCCI laser inspection issue
  • laser did not move Z axis while production mode.
  • verify with RND together, its due to aoi software and PLC software did not match with rs. update AOI software and PLC software version to solve the issue.
HighClosedKenny Tan Khai Keatsoftware and hardware not matchNo
12-01-202411:0013:002Service SupportProduction SupportProgramming SupportQuantaMonterreyMexico2D AOIV5300RemoteWork From Home-Help to find out the root cause of the false call rate suddenly rise up when during the inspection
  • The mark point of the program is offset causes the rise up of false call, after adjust the mark point and help in finetuning the program false call is now stable
MediumClosedKoh Ze QingNo
12-01-202413:0015:002Service SupportMalfunction TroubleshootPLC RelatedMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorThe image of the capture image is not that clear compare to the old machine
  • When the board come in the conveyor is not clamp up causes the image is not clear , after update the plc this issues is solved
MediumClosedKoh Ze QingUpdate the plc then make the conveyor clamp up when board is inNo
12-01-202413:5015:101.33Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerFine-Tunning Support
  • Completed
LowClosedMahender SinghNo
12-01-202415:0015:300.5Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5300RemoteWork From HomeCustomerMES not working
  • The engineer accidentally delete the activation file of MES, after add it back then it can be work well.
HighClosedKoh Ze QingAfter pasting the activation file, the MES settings become available and operational. Prior to pasting the activation file, it is not accessible.No
12-01-202415:1516:301.25Service SupportProduct Training2D AOI Hardware TrainingAltus Group Ltd.RedditchUnited Kingdom2D AOIAllRemoteWork From HomeDistributorTraining on Top and Bottom machine working
  • Completed
LowClosedMahender SinghNo
13-01-202403:0004:001Service SupportProduction SupportProgramming SupportQuantaMonterreyMexico2D AOIV5000HRemoteWork From Home-The high false call of the program V73RHighClosedKoh Ze QingYes
13-01-202415:4018:002.33Service SupportMachine CalibrationLaser CalibrationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeDistributor & InternalRepeatability issue during measuring the Coating height.
  • After troubleshooting getting variation is under 10 micron before it was showing any random values.
HighOngoingMahender SinghNo
13-01-202422:0001:003Service SupportDocumentationTracking ReportQuantaMonterreyMexico2D AOIV5300EmailWork From HomeInternalQuanta Mexico Support Tracking
  • Add Color Cells Based on Link Sheet
MediumOngoingOoi Weng SanNo
15-01-202415-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-DongguanInternal3D AOI Application Training
  • Completed
HighClosedTan Hong AnnNo
15-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
15-01-202413:0018:005Service SupportDocumentationTracking ReportQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomer & Distributor & Internalmodify the quanta mexico machine details
  • -
LowClosedKoh Ze QingNo
15-01-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200EmailWork From HomeDistributor & InternalNew MES Integration For Bitron ITALY
  • Feedback to R&D
LowPending CustomerOoi Weng SanNo
15-01-202414:0017:003Service SupportMachine CommissioningLaser Tuning - PointSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangCustomer & Distributor & InternalRepeatability improvement
  • repeatability still have different more 15um. under discuss with RND
HighPending R&DKenny Tan Khai KeatYes
15-01-202415:0016:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingTopbandPuneIndia2D AOIV5300RemoteWork From HomeCustomerThe AOI software is reporting an incorrect PLC configuration.
  • Completed
MediumClosedOoi Weng SanIt is suspected that the software has restored factory settings, leading to a discrepancy. Additionally, reverting to the backup folder of the ConfigFile has resolved the issue, and the AOI software is now functioning normally.No
15-01-202422:0001:003Service SupportMachine CommissioningLaser Tuning - PointFlexAguascalientesMexicoConformal Coating AOIVC5000RemoteWork From HomeDistributorTraining and Setup
  • conduct "laser live thickness inspection" training to Quiptect's Juan, and help to setup point laser parameter
MediumClosedKenny Tan Khai KeatYes
16-01-202408:3017:509.33Service SupportMalfunction TroubleshootMES RelatedFlexPenangMalaysia2D AOIV5000OfficeOffice-PenangCustomer & DistributorMES face delay after board finish inspection
  • Have send a report to MES R&D, awaiting feedback
HighClosedChew Yong HuangUnable to surface issueNo
16-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-DongguanInternal3D SPI Application Training
  • Completed
HighClosedTan Hong AnnNo
16-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
16-01-202412:0020:008Service SupportMachine CommissioningLaser Tuning - PointSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangCustomer & Distributor & InternalRepeatability improvement
  • update software and set no XY movement program. no mark point and only 1 point per times. repeatability still have different 25um. under discuss with RND
HighPending R&DKenny Tan Khai KeatYes
16-01-202412:0020:008Service SupportMachine CommissioningLaser Tuning - PointSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangCustomer & Distributor & InternalRepeatability improvement
  • update software and set no XY movement program. no mark point and only 1 point per times. repeatability still have different 25um. under discuss with RND
HighPending R&DKenny Tan Khai KeatYes
16-01-202413:3014:000.5Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300RemoteWork From Home-Help the Quanta Engineer to optimise the program for the height inspection of Rerong of V75D-Top ProgramHighClosedKoh Ze QingYes
16-01-202416:0017:301.5Service SupportMalfunction TroubleshootConfiguration - Wrong Configuration SettingFlexTabHungary2D AOIV5200EmailOffice-PenangCustomer & InternalAI not able to auto generate the inspection window in software Version 808.5.5HighClosedOoi Weng SanMissing AOIBinAIModelchip_char_has_or_not_classifier.onnx and AOIBinAIModelpcba_detector_256_db.onnx files Version 808.5.5 has updated AI automatic generate inspection windows and AI rejudgment compatibility. Therefore, this version requires the use of the new AI DLL.Yes
16-01-202421:3022:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200EmailWork From HomeDistributorNew MES Integration For Bitron ITALY
  • Target Release Date: 1st Feb 2024
MediumPending R&DOoi Weng SanYes
17-01-202408:0012:004Service SupportMachine CalibrationLaser CalibrationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeDistributor & InternalRepeatability issue during measuring the Coating height.
  • Closed by Kenny
HighClosedMahender SinghYes
17-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllOfficeOffice-DongguanInternalCCI Application Training
  • Completed
HighClosedTan Hong AnnNo
17-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
17-01-202410:3018:007.5Service SupportMachine CommissioningLaser Tuning - PointSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangCustomer & Distributor & InternalLaser Tuning
  • get repeatability below 5um for 2 program. sent to customer. assist to tune program for 0 thickness result.
HighUnder MonitorKenny Tan Khai KeatNo
17-01-202412:0013:001Service SupportMalfunction TroubleshootSPC RelatedKaifaJohorMalaysia2D AOIV2000RemoteOffice-PenangCustomerUnable to Barcode Query Inspection Results
  • 'Password wejostouph 'Disable Safety to allow delete set SQL_SAFE_UPDATES =0; 'Check total row before delete SELECT COUNT(*) as total_rows FROM aoidatav4.t_resultbarcode; 'Check existing data from Desc order SELECT * FROM aoidatav4.t_resultbarcode order by Date Desc limit 0,1000; 'Check existing from AScC order SELECT * FROM aoidatav4.t_resultbarcode order by Date ASC limit 0,1000; 'Delete old data before 2023-08-31, you can adjust the date DELETE FROM aoidatav4.t_resultbarcode WHERE DATE_FORMAT(Date, '%Y-%m-%d') < '2023-08-31'; 'Check total row after delete SELECT COUNT(*) as total_rows FROM aoidatav4.t_resultbarcode; 'Enable Safety to disable delete set SQL_SAFE_UPDATES =1;
HighClosedOoi Weng Sandata of aoidatav4.t_resultbarcode is > 3millionNo
17-01-202415:0015:300.5Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerHelp the Quanta Engineer to optimise the program to reduce the false call of the program v76D
  • Done.help the Quanta Engineer to optimise the program to reduce the false call of the program v76D
HighClosedKoh Ze QingNo
17-01-202401-05-202417:0020:203.33Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorSetting Up a Barcode Scanner for Mitsubishi Thailand
  • The trigger sensor is unavailable; connect the signal from the conveyor instead.
  • New Issue: "COM Not Found Error When Trigger Sensor Activates Before Machine Enters Run Mode
HighPending R&DOoi Weng SanNo
18-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)3D AOI Hardware TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-DongguanInternal3D AOI Hardware Training
  • Completed
HighClosedTan Hong AnnNo
18-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonNo
18-01-202409:0018:009Service SupportDocumentationTracking ReportQuantaMonterreyMexico2D AOIV5300LaptopOffice-PenangCustomerUpdate tracking report
  • Done update. ald submit
HighOngoingOng Chin QuanYes
18-01-202409:0018:009Service SupportDocumentationPending Issues ListSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100REmailOffice-PenangInternalExplanation for past few days support report and Problem statement & solution
  • reply to distributor email for main 3 issue explanation
HighClosedKenny Tan Khai KeatNo
18-01-202409:0018:009Service SupportProduction SupportProgramming SupportSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangCustomer & DistributorLaser Tuning
  • assist customer to create program. monitor production result. Explain to engineer for thickness programming tips
HighUnder MonitorKenny Tan Khai KeatNo
18-01-202409:3014:004.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionSchneider ElectricBengaluruIndia2D AOIV5100OnsiteCustomer SiteCustomer & DistributorDiscuss related to improvement of AOI
  • Discussed the issues on AOI
  • MES related issues
  • NEW CCI installation progress
HighClosedJitesh TMNo
18-01-202410:0018:008Service SupportDocumentationTracking ReportQuantaMonterreyMexico2D AOIV5300LaptopOffice-PenangCustomerUpdate tracking report
  • Close
HighClosedOng Chin QuanYes
18-01-202413:0015:002Service SupportDocumentationTranslationJabilHCMCVietnam2D AOIV5300RemoteWork From HomeInternalhelp to make translation of DMSV1.3.2 version summary of software requirement changes , V5300-OEE setting configuration
  • Done translation of DMSV1.3.2 version summary of software requirement changes , V5300-OEE setting configuration
HighClosedKoh Ze QingNo
18-01-202414:0016:302.5Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100OnsiteCustomer SiteCustomerUpdated process layer number in program is not reflecting in the MES
  • As requested by Schneider MES team, we had added Process Layer number in the program, this is not reflecting in MES
  • verified the setup, but process layer is not getting updated
  • Schneider MES team has more queries & updates to be done
  • Requested Schneider MES team to consolidate all into one file & share, so R&D can work together for all and update
  • Waiting for Schneider to share the file
HighOngoingJitesh TMNo
18-01-202417:0018:001Service SupportMalfunction TroubleshootMagicRay Software BugsSenao Networks, Inc.Taoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributor1D long barcode recognize fail
  • orietation wrong
MediumClosedOoi Weng Sansoftware bugs orientationNo
19-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)3D SPI Hardware TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-DongguanInternal3D SPI Hardware Training and Shenzhen office visit
  • Completed
HighClosedTan Hong AnnNo
19-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
19-01-202409:0011:002Service SupportProduct Training2D AOI Application TrainingComputimeButterworthMalaysia2D AOIAllRemoteOffice-PenangDistributordiscuss regarding Computime engineer's question
  • discuss with DJK chuah to answer Computime engineer;s question. explain to chuah for some feature, random window distance measurement function, barcode window, help him verify dongle key expired issue and keep disconnected issue
HighClosedKenny Tan Khai KeatNo
19-01-202414:0014:200.33Service SupportMalfunction TroubleshootMachine Hardware IntermittentIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerThe customer inform that the conveyor is not moving back when click the lane width adjust button for the lane width adjustment
  • the lane width is adjust sudden over the limit of the width,then causes this issues happened.After manually adjust the lane width back to original then click adjust width,now can adjust back smoothly.
HighClosedKoh Ze Qingthe lane width is adjust sudden over the limit of the width,then causes this issues happened.After manually adjust the lane width back to original then click adjust width,now can adjust back smoothly.No
19-01-202414:0019:005Service SupportMalfunction TroubleshootSPC RelatedSalcompChennaiIndia2D AOIV5300RemoteWork From HomeCustomer & DistributorInspection results was transferring to repair station with delay when add barcodes.
  • Found SQL server was not working. So, we reinstall it.
HighClosedMahender SinghFound SQL server was not working. So, we reinstall it.No
19-01-202415:0017:002Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexMukachevoUkraine2D AOIV5200RemoteOffice-PenangCustomerverify MES new version
  • after update new version, MES bug still not yet fix, product status still maintain failed even review it as pass, beside that, new version also have new bug, each time production mode only can run 1 board, at second board will no receive barcode from scanner. but in log found its actually did have barcode.already feedback to fengge to check on it.
HighPending R&DKenny Tan Khai KeatNo
22-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D AOI Hardware Training
  • Day 1 Completed
HighOngoingTan Hong AnnNo
22-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
22-01-202410:0012:002Service SupportProduction SupportProgramming SupportQuantaMonterreyMexico2D AOIV5300Offline ProgrammingOffice-PenangCustomerCustomer wants to remove height inspection for the pins
  • Change all programs. Total is 5 programs.
HighClosedOng Chin QuanNo
22-01-202411:0015:004Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilitySchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeCustomer & DistributorInstallation of External Barcode Scanner
  • Installed the Datalogic Barcode Scanner
  • Verified the barcode reading. Reading found good
HighClosedJitesh TMNo
22-01-202413:0001:0012Service SupportDocumentationTracking ReportQuantaMonterreyMexico2D AOIV5300LaptopOffice-PenangCustomerUpdate tracking report
  • completed tracking activities for jul, aug and dec, left october activities unfinished.
HighClosedOng Chin QuanNo
23-01-202404:0006:002Service SupportMalfunction TroubleshootMagicRay Software BugsQuantaMonterreyMexico2D AOIV5000RemoteWork From HomeCustomerThe connector window didn't follow the mark point to move, causing parameter error (pin recognition fail) when the board is offset.
  • 1. Temporary solution - Draw bigger composition windows, to make sure that the pins are still inside the window even the board is offset.
  • 2. This issue happened before, and it is solved. Suspect software update causing this issue. need to verify again on the laptop.
HighPending R&DOng Chin QuanNo
23-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D AOI Hardware Training
  • Day 2 Completed
HighOngoingTan Hong AnnYes
23-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
23-01-202410:0012:002Service SupportMalfunction TroubleshootMagicRay Software BugsQuantaMonterreyMexico2D AOIV5000OfficeOffice-PenangInternal1, Verify linear window issue on laptop. In sub board, the linear window didn't follow the mark point to offset. But it is normal under mainboard.
  • This is software bug. Already feedback to support team in China.
HighPending CustomerOng Chin QuanNo
23-01-202413:0018:005Service SupportMachine CommissioningNew Machine InstallationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangInternalLaser Tuning
  • discuss with RND for laser Calibrate jig. will ship to Jitesh for verify laser performance.
  • request UV light calibration jig. total 5 unit for india, malaysia,vietnam,mexico, and Euro
HighPending R&DKenny Tan Khai KeatYes
23-01-202413:0017:304.5Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilitySchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeCustomer & DistributorBarcode installed, but not able to update in the Magic-ray Application
  • Barcode is read good in the external scanner
  • But the same if not updated in Magic-ray software
HighClosedJitesh TMNo
23-01-202414:0016:002Service SupportMalfunction TroubleshootMagicRay Software BugsQuantaMonterreyMexico2D AOIV5300RemoteOffice-PenangCustomer1. Customer MES feedback NG, our machine should generate a ng report.
  • Verified the latest version software, our MES will generate an OK report even NG (no check) signal is received from customer MES.
  • Need to inform WenFeng to do the modification.
HighOngoingOng Chin QuanNo
23-01-202416:0016:300.5Service SupportProgramming SupportProgram OptimisationH&T - NPE East Europe SrlMadarasRomania2D AOIV5000HPhoneWork From HomeCustomercustomer got doubt towards the mes and some of the setting ,we video call then explain to him then clarify to him. done
  • customer got doubt towards the mes and some of the setting ,we video call then explain to him then clarify to him. done
HighClosedKoh Ze QingNo
23-01-202418:0021:003Service SupportDocumentationTracking ReportQuantaMonterreyMexico2D AOIV5300LaptopWork From HomeCustomer & InternalModify the tracking report
  • Done modified the data for july, august, sept, nov, dec
HighClosedOng Chin QuanNo
24-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D AOI Hardware Training
  • Day 3 Completed
HighOngoingTan Hong AnnYes
24-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
24-01-202409:3010:000.5MagicRay InternalInterviewIndian CandidateMagicRayPenangMalaysia--Office-InternalIndian Candidate - Arjun
  • Done
-ClosedOoi Weng SanNo
24-01-202410:0011:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingLITEONTaipeiTaiwan2D AOIV5300RemoteWork From HomeCustomer & Distributorthe camera cannot capture image issues ,after chaneg the jumbo packet to 9014,then can function back again well
  • done
HighClosedKoh Ze Qingjumbo packet setting is set to disabled.No
24-01-202410:0015:005Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilitySchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeCustomerExternal Barcode Scanner Setup For Board Traceability
  • Downgraded the software to the initial version, & Barcode read was getting updated- Software Bug
  • Updated the another version & issue still the same
  • Waiting for another update from R&D- Support by Ze Qing
HighOngoingJitesh TMNo
24-01-202413:0017:004Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Set up machine
  • Done installation machine and do leveling
HighOngoingOng Chin QuanNo
24-01-202414:3015:000.5Service SupportProduction SupportProgramming SupportQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerThe customer explain inform that there is a few false call of extraction error in program v75c, after demo and show to quanta engineer the false call is gone,
  • The customer explain inform that there is a few false call of extraction error in program v75c, after demo and show to quanta engineer the false call is gone,
HighClosedKoh Ze QingNo
25-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D AOI Hardware Training
  • Day 4 Completed
HighOngoingTan Hong AnnYes
25-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
25-01-202415:3016:301Service SupportEnhancement SuggestionCustomerFoxconnTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangCustomer & Distributor & InternalThe differences of lighting between the programs of the 3ATAOI machine and the 3BTAOI machine.
  • The variations in lighting between the belt system and the pulley system caused by the fiber optic sensor.
  • Already provided feedback to R&D and are now seeking a solution using fiber optic sensors without light.
HighPending R&DOoi Weng SanNo
26-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D AOI Hardware Training
  • Day 5 Completed
HighClosedTan Hong AnnYes
26-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
26-01-202409:3010:000.5MagicRay InternalInterviewIndian CandidateMagicRayPenangMalaysia--Office-InternalIndian Candidate - Jitu
  • Done
-ClosedOoi Weng SanNo
26-01-202410:0017:007Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Done program creation for 33020548, and do finetuning
HighOngoingOng Chin QuanYes
26-01-202413:0014:001Service SupportDocumentationTracking ReportQuantaMonterreyMexico2D AOIV5000OfficeOffice-PenangInternalQuanta Mexico Support Tracking
  • Done add model for responsibility
HighClosedOoi Weng SanYes
26-01-202413:0014:001Service SupportMalfunction TroubleshootMES RelatedKaifaJohorMalaysia2D AOIV5300RemoteWork From HomeCustomerAfter inspection, the inspection result need more than 15 seconds only will show
  • done
HighClosedKoh Ze QingThe machine get the barcode from GetBarcodeFromMES,it take more time.No
29-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalPractice on 2D AOI software
  • Completed
HighClosedTan Hong AnnNo
29-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
29-01-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Create programs for 1300647-01 and P1044290-49, and finetune
HighOngoingOng Chin QuanYes
29-01-202411:0011:300.5Service SupportImprovement ProjectSoftware Update - DMS UpdateJabilPenangMalaysia2D AOIV5300EmailOffice-PenangCustomer & Distributor & InternalEnglish wording improvement of the DMS software
  • Feedback to R&D
LowPending R&DOoi Weng SanNo
29-01-202402-02-202411:0018:307.5Service SupportProgramming SupportProgram OptimisationFlexJohorMalaysia2D AOIV5200OnsiteCustomer SiteDistributorHelp to finetune the program to make sure the system are able to detect the airhole consistently
  • On going , finetune the program already but find out it is not that consistent able to detect all small airhole, copy back the program to do further investigation
HighClosedKoh Ze QingNo
29-01-202411:3013:001.5Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilitySchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeCustomer & DistributorExternal Barcode Scanner Setup For Board Traceability
  • New Version received, update this version
  • Verified 5 panels & was working good
HighClosedJitesh TMYes
30-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalHardware training on x/y/z axis rail
  • Completed
HighClosedTan Hong AnnNo
30-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
30-01-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Create programs for 1309619-03 and 355-0091-06, and finetune
  • Done programming
HighOngoingOng Chin QuanYes
30-01-202410:0010:300.5Service SupportProduct Training2D AOI Application TrainingRolandKlangMalaysia2D AOIAllRemoteWork From HomeCustomer & DistributorThe engineer in Roland got some doubt regarding our 2D aoi software ,remote and make a video to explain to them.
  • Done ,explain and send a video regarding their doubt towards the 2d aoi software
LowClosedKoh Ze QingNo
30-01-202413:3014:301Service SupportProgramming SupportProgram OptimisationLITEONTaipeiTaiwan3D SPIVSP3000RemoteWork From HomeCustomer & DistributorThe mark point error causes the fail in making inspection
  • Help finetune on the mark point and explain some doubt that customer asked
HighClosedKoh Ze QingNo
31-01-202407:0008:001Service SupportMalfunction TroubleshootMES RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteOffice-PenangCustomerUnable to generate 3DX file (MES)
  • Downgrade to V808.5.2 and it is able to generate.
HighClosedOoi Weng SanMES Software bugsNo
31-01-202408:0009:301.5Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300RemoteOffice-PenangCustomerDown camera unable to acquire photo in continuous mode
  • Tried with factory setting: NG
  • Disable board drop sensor , motor steering 2
HighClosedOoi Weng SanBoard drop sensor is triggered.NoNo
31-01-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalhardware training on camera, light source parts etc
  • Completed
HighClosedTan Hong AnnNo
31-01-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
31-01-202409:0010:001Service SupportMalfunction TroubleshootMagicRay Software BugsQuantaMonterreyMexico2D AOIV5300RemoteOffice-PenangCustomer1. Customer MES feedback NG, our machine should generate a ng report.
  • 1. Send the latest version to customer for verify
HighClosedOng Chin QuanSoftware new requirementYes
31-01-202409:3010:000.5MagicRay InternalInterviewIndian CandidateMagicRayPenangMalaysia--Office-InternalIndian Candidate - Karthikeyan
  • Done
-ClosedOoi Weng SanNo
31-01-202410:0017:007Service SupportMachine CalibrationProjector CalibrationPCHTaipeiTaiwan3D SPIVSP3000RemoteOffice-PenangDistributor & InternalYearly projector calibration for 3D SPI
  • The ppt is not that comprehensive, the calibrate file is unknown, needed R&D to confirm and reschedule to proceed.
HighPending R&DOoi Weng SanNo
31-01-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Create programs for 0703-001-830,1309344 and P1037860-01, and finetune
  • Done programming
HighOngoingOng Chin QuanYes
31-01-202410:0010:300.5Service SupportProgramming SupportProgram OptimisationPNEJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerThe PNE engineer informed that he try to add the sign window to the program however when finished created , run inspection there is error pop out.
  • Teamview to demo and show to the PNE engineer about what is the mistake he make then show him the correct way
HighClosedKoh Ze QingNo
31-01-202411:0016:005Service SupportCourtesy VisitDiscuss New ProjectFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerNew Machine Discussion
  • Discussion for New machine in pre-packing stage
  • Provided the criteria for Inspection
HighClosedJitesh TMNo
31-01-202416:3016:450.25Service SupportMalfunction TroubleshootMES RelatedCarelPaduaItaly2D AOIV5200RemoteOffice-PenangDistributorCarel MES option is not showing in Running interface
  • Revert backup
HighClosedOoi Weng SanFile not found and server not done initialization..No
01-02-202402-05-202400:3900:39Service SupportEnquiryCertificate StatusSimplexMonzaItaly2D AOIV5300EmailWork From HomeDistributorCertificate for the Glass Plate is expired.
  • Check with Sophie for new
LowOngoingOoi Weng SanNo
01-02-202407:0008:001Service SupportEnquiryTechnical EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangCustomer & Distributor & InternalDIP AOI CPK verification issues
  • I have forwarded this internally and requested the relevant department to provide a reasonable analysis and respond to the customer.
HighPending R&DOoi Weng SanNo
01-02-202408:0008:300.5Service SupportImprovement ProjectExternal Barcode Scanner SetupJabilPenangMalaysia2D AOIV5300EmailOffice-PenangCustomer & Distributor & InternalEnglish wording improvement of the DMS software
  • Software Sent via Email
HighPending CustomerOoi Weng SanYes
01-02-202408:3018:009.5MagicRay InternalProduct Training (Internal)3D SPI Hardware TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-DongguanInternallight source calibration hands-on
  • Completed
HighClosedTan Hong AnnNo
01-02-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • in process
HighOngoingBrayan LeonYes
01-02-202410:0012:002Service SupportEnquiryTechnical EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangCustomer & Distributor & InternalDIP AOI CPK verification issues
  • We also acknowledge that our measurement equipment may not be entirely suitable for utilizing the CPK method.
  • Unlike manufacturing equipment, our devices are primarily used for inspection rather than production, hence the CPK method may not be applicable in certain instances.
HighPending R&DOoi Weng SanYes
01-02-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Inspection of 4 defects boards, create program for 33020340-14 and finetune
  • Done all activities above.
HighOngoingOng Chin QuanYes
01-02-202410:0010:300.5Service SupportProduction SupportProgramming SupportQuantaMonterreyMexico2D AOIV5000HRemoteWork From HomeCustomerthe mark point offset causes the inspection not success
  • Help to fine tune the program and adjust the mark point, then eventually found out is the pallet is abit offset.
HighClosedKoh Ze QingNo
01-02-202410:3013:303Service SupportMalfunction TroubleshootProgramming RelatedSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteWork From HomeCustomer & DistributorBubble defect was not detecting
  • Assigned the correct color of the Bubble
  • added the Non Inspection Area
HighClosedJitesh TMBubble Defect was not detectingNo
01-02-202413:0017:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributor & InternalFoxconn CPU socket new feature
  • update software to verify feature improvement. Pending for trial run with production to verify stability
  • collect image provide RND for algorithm improvement
HighOngoingKenny Tan Khai KeatNo
01-02-202414:0017:003Service SupportMalfunction TroubleshootMES RelatedCarelPaduaItaly2D AOIV5000RemoteOffice-PenangDistributor & Internalbarcode trace history in repair station
  • install MySQL in repair station
HighClosedKenny Tan Khai Keatdue to repair station no install MySQL, cant trace data by barcodeNo
02-02-202406:3007:000.5Service SupportMalfunction TroubleshootMIL Software Dongle KeyFlexZalaHungary2D AOIV5300EmailWork From HomeCustomerMagicRay MIL Barcode issues. License watchdog timed out.
  • Happended before in Jabil. Sent the solution to Flex.
HighPending CustomerOoi Weng SanNo
02-02-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalTraining Assessment
  • Completed
HighClosedTan Hong AnnNo
02-02-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining Dongguan
  • Last day of training
HighClosedBrayan LeonYes
02-02-202401-05-202409:0009:300.5Service SupportEnquiryCertificate StatusSimplexMonzaItaly2D AOIV5300EmailOffice-PenangDistributorCertificate for the Glass Plate is expired.
  • Sophie sends me a new Cert.
LowUnder MonitorOoi Weng SanYes
02-02-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Create programs for 33020340-14, and finetune
  • Programming done
HighOngoingOng Chin QuanYes
02-02-202410:3017:006.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerSupport Audit
  • Support Production run & complete the Audit
HighClosedJitesh TMNo
02-02-202414:0019:005Service SupportImprovement ProjectSoftware Update - Bug FixFlexPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalUpdate software to version 3.2.1.0 to validate HuaYanHaunCunJi MES
  • Successfully updated the software from version 2.3.1.0 to version 3.2.1.0. Resolved the Control Card Reset Fail error by disabling the bottom X-Y axis.
  • The root cause is the incompatibility of the latest software version 3.2.1.0 with machines equipped with thickness measurement.
HighPending R&DOoi Weng SanNo
02-02-202418:0018:050.08Service SupportImprovement ProjectSoftware Update - DMS UpdateJabilPenangMalaysia2D AOIV5300EmailOffice-PenangCustomer & Distributor & InternalEnglish wording improvement of the DMS software
  • All wording is now meet customer's expectation
LowClosedOoi Weng SanYes
03-02-202409:0012:003Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HPhoneWork From HomeDistributor & InternalSetting Up a Barcode Scanner for Mitsubishi Thailand
  • Solved by Koh
HighClosedOoi Weng SanYes
03-02-202410:0013:003Service SupportMalfunction TroubleshootBarcode ScannerMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorThe always pop out com port not detect error box window ,after connect the barcode scanner from using usb converter to com port converter now the issue is solved
  • the com port error box window is solved ,but the lighting different problem between the two machine is still pending.
HighOngoingKoh Ze QingNo
05-02-202409:0018:009Service SupportDocumentationChecklistYBS International BerhadPenangMalaysia2D AOIV5300OfficeOffice-PenangInternalDocumentation on Magic-ray Automatic Optical Inspection Machine Health Check Report
  • Completed
HighClosedTan Hong AnnNo
05-02-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Create programs for 3337694-002, and finetune
  • Programming done
HighOngoingOng Chin QuanYes
05-02-202410:0017:307.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomer & DistributorProduction & Audit Support
  • Audit Ongoing.
HighClosedJitesh TMNo
05-02-202411:0013:002Service SupportMalfunction TroubleshootBarcode ScannerMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorThe always pop out com port not detect error box window ,after connect the barcode scanner from using usb converter to com port converter now the issue is solved
  • done
HighClosedKoh Ze Qingafter remove com to usb converter this issues solveYes
05-02-202411:3012:000.5Service SupportEnquiryCertificate StatusSimplexMonzaItaly2D AOIV5300EmailOffice-PenangDistributorCertificate for the Glass Plate is expired.
  • Forward to Simone
LowClosedOoi Weng SanYes
05-02-202413:3014:301Service SupportEnhancement SuggestionCustomerFoxconnTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangCustomer & Distributor & InternalThe differences of lighting between the programs of the 3ATAOI machine and the 3BTAOI machine.
  • Provided solution
HighPending R&DOoi Weng SanYes
05-02-202414:3015:301Service SupportEnquiryTechnical EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangCustomer & Distributor & InternalDIP AOI CPK verification issues
  • Regarding the normality of CPK: We understand the issue you mentioned about CPK values not conforming to a normal distribution. In fact, our equipment has very high accuracy, which leads to offset in measurement data. Since the values obtained by our equipment are integers without decimal points, the number of data points used for calculating CPK is limited. Within an accuracy of +/-2 pixels, there are only 5 data points (-2, -1, 0, 1, 2). Within an accuracy of +/-1 pixel, there are only 3 data points (-1, 0, 1). The higher the accuracy of the equipment, the fewer actual data points obtained, and the closer they are to 0.
  • Characteristics of the equipment and the applicability of the CPK method: We also recognize that our measurement equipment may not be entirely suitable for using the CPK method. Unlike manufacturing equipment, our devices are primarily used for inspection rather than production, so the CPK method may not be applicable in certain cases. In particular, in our equipment, the determination results are based on pixel units, and the number of measurements is limited, which may result in limited data.
  • Suggestions for improvement: The idea of ​​breaking down the glass plate into hundreds of small points for multi-point data output statistics may help improve the statistical and normal distribution of data.
HighOngoingOoi Weng SanYes
05-02-202415:0015:300.5Service SupportEnhancement SuggestionCustomerFlexMukachevoUkraine2D AOIV5200PhoneOffice-PenangCustomer & Distributor & InternalHow to separate easily the Ok/NG within one carrier
  • China Headquarter is now on holidays until 14th Feb
HighPending R&DOoi Weng SanNo
05-02-202416:0016:100.17Service SupportMalfunction TroubleshootBarcode ScannerDeltaBangkokThailandConformal Coating AOIVC5100RemoteWork From HomeDistributorThe customer mention that the barcode scanner is not working
  • The customer wrongly open the pre scanner barcode option ,after set it to false , it can be now working prefectly.
HighClosedKoh Ze QingThe customer wrongly open the pre scanner barcode option ,after set it to false , it can be now working prefectly.No
05-02-202416:3018:001.5Service SupportMalfunction TroubleshootBarcode ScannerCG Global Profastex Manufacturing Sdn BhdButterworthMalaysia2D AOIV5000HRemoteOffice-PenangDistributorNot able to scan barcode with space
  • Replace with underscore _
HighClosedOoi Weng SanNot able to scan barcode with spaceNo
05-02-202418:0018:300.5Service SupportEnquiryTechnical EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorUpper and lower limits of GR&R specifications
  • he specification upper and lower limits in GR&R are determined based on the customer's minimum component size and the customer's offset standard. For example, if the minimum component is 0201 (imperial), and the offset standard is 33%, converted to metric as 0603 with dimensions of 0.6mm * 0.3mm, then an offset of 300 micrometers * 33% is 100 micrometers, resulting in upper and lower limits of 200 micrometers.
  • If the offset standard is 50%, then the upper and lower limits are 300 micrometers.
HighClosedOoi Weng SanNo
05-02-202421:0021:300.5Service SupportMachine CalibrationProjector CalibrationPCHTaipeiTaiwan3D SPIVSP3000PhoneOffice-PenangDistributor & InternalYearly projector calibration for 3D SPI
  • Write the simplified WI for the calibration
HighPending CustomerOoi Weng SanYes
06-02-202408:0017:009Service SupportDocumentationTraining MaterialQuantaMonterreyMexico2D AOIV5000RemoteWork From HomeInternalI am working on a potential enhancement of the manual and procedure for replacing the worm screw in X.
  • in process
LowOngoingBrayan LeonNo
06-02-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Create programs for 331744-012, and finetune
  • Programming done
HighOngoingOng Chin QuanYes
06-02-202410:0015:005Service SupportProgramming SupportProgram OptimisationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerSolder short defect escaped from AI
  • As feedback from R&D we do not use Biadu AI anymore
  • Asked customer to update the software
  • Customer requested to carryon this may be later week
HighOngoingJitesh TMYes
06-02-202410:3011:301MagicRay InternalMeetingService MeetingMagicRayPenangMalaysia--Conference CallOffice-PenangInternalWW06 Weekly service meeting (06 Feb 2024)
  • Completed
HighClosedOoi Weng SanNo
06-02-202413:0017:004Service SupportMachine CommissioningLaser Tuning - PointSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangDistributor & InternalLaser value 0 for new type Coating material
  • Tune Laser done and repeatability ok, pending to verify with more board.
HighUnder MonitorKenny Tan Khai KeatNo
06-02-202415:0019:004Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexMukachevoUkraine2D AOIV5200RemoteWork From HomeCustomer & Distributor & Internalverify MES new version
  • pass to Ooi Weng San assist to follow up due to on leave
HighClosedKenny Tan Khai KeatYes
06-02-202417:3018:000.5Service SupportMalfunction TroubleshootMIL Software Dongle KeyFlexZalaHungary2D AOIV5300EmailWork From HomeCustomerMagicRay MIL Barcode issues. License watchdog timed out.
  • Deak Istvan: Somehow since your last E-mail it no longer has an error with the barcode reading.
  • For the "License watchdog timed out" error, it occurred with one of our customers after they joined their domain. It took us two months to troubleshoot, and eventually, we contacted the MIL team (from Canada) for assistance. The MIL team suggested applying this registry fix.
  • I recommend downloading the registry for standby purposes. If the problem occurs again, you can apply the registry fix.
HighClosedOoi Weng SanDomain IssuesYes
07-02-202408:3017:309Service SupportDocumentationTraining MaterialQuantaMonterreyMexico2D AOIV5000RemoteWork From HomeInternalI am working on a potential enhancement of the manual and procedure for replacing the worm screw in X.
  • The document with the improvement recommendations has been completed and sent for review.
LowClosedBrayan LeonYes
07-02-202410:0010:300.5MagicRay InternalInterviewIndian CandidateMagicRayPenangMalaysia--Office-InternalIndian Candidate - Praveen
  • Completed
-ClosedOoi Weng SanNo
07-02-202410:0010:300.5MagicRay InternalInterviewIndian CandidateMagicRayPenangMalaysia--Office-InternalIndian Candidate - Praveen
  • Completed
-ClosedOoi Weng SanNo
07-02-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Create programs for 3206834-007, and finetune
  • Programming done
HighOngoingOng Chin QuanYes
07-02-202410:3012:302Service SupportMalfunction TroubleshootMachine HardwareLife Long Electronic LtdNew DelhiIndia3D SPIIconRemoteWork From HomeCustomerBuzzer Alarm was sounding even if the machine status is OK
  • Checked the machine condition Found OK
  • verified the working of the machine Found Ok
  • Still the buzzer was alarming
HighOngoingJitesh TMNo
07-02-202411:0011:200.33Service SupportProgramming SupportProgram OptimisationKaifaJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerThe engineer ask about how to use the bad mark function in our system software
  • Show to them about how to use the bad mark function in our program then explain to them, provided with the pdf regarding the bad mark.
LowClosedKoh Ze QingNo
07-02-202412:3018:005.5Service SupportProgramming SupportProgram OptimisationIndigrid TechnologyManesarIndia2D AOIV6RemoteWork From HomeCustomerLED Polarity defect was Not captured, SPC data not showing correctly
  • Body window was wrong, shown the customer to align the correct body window
  • Component was White in color, so hard to see the polarity mark, asked customer to use other option to check the polarity
  • Downloaded the SPC and explained to customer
HighClosedJitesh TMNo
07-02-202423:0002:003Service SupportMachine CommissioningNew Machine InstallationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomerV320 Troubleshooting Output signal & Software corrupt
  • Done solve software corrupt issue by copy aoibin from other machine.suspect file missing file.
  • output signal pending they modify Smema cable change signal to 7&8 to verify
HighPending CustomerKenny Tan Khai KeatNo
08-02-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Create programs for 33320009-03, and finetune
  • Programming done
HighOngoingOng Chin QuanYes
08-02-202410:0014:304.5Service SupportCourtesy VisitDiscuss New ProjectFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerDiscuss a new machine for Pre pack inspection
  • Customer provided the inspection requirement
  • explained our machine capabilities
HighClosedJitesh TMNo
08-02-202412:0019:007Service SupportMachine CommissioningLaser Tuning - PointSchneider ElectricBengaluruIndiaConformal Coating AOIVC5000RemoteOffice-PenangCustomer & DistributorLaser value 0 for new type Coating material
  • after tune laser for new coating, static verify value in laser is consistence, but production mode, still have 10um different. will prepare few model and verify on next week with RND together
  • brief Distributor for bubble inspection setting and concept
HighOngoingKenny Tan Khai KeatYes
09-02-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Inspection of 2 defect boards
  • Activities done, data collected
HighOngoingOng Chin QuanYes
09-02-202411:0014:003Service SupportMalfunction TroubleshootMachine HardwareLife Long Electronic LtdNew DelhiIndia3D SPIIconRemoteWork From HomeCustomerBuzzer Alarm was sounding even if the machine status is OK
  • Verified the PLC connections all found OK
  • Checked the 3D building of the projector found ok
  • Waiting for Chinese holiday to finish so R&D can remote and verify the issue
HighOngoingJitesh TMYes
09-02-202416:0019:003Service SupportEnquirySoftware EnquiryAltus Group Ltd.RedditchUnited Kingdom2D AOIV5200RemoteWork From HomeCustomer & DistributorDiscuss for Thru pin algorithm
  • answer customer query and explain thru Pin algorithm
MediumClosedKenny Tan Khai KeatNo
12-02-202411:0016:005Service SupportMalfunction TroubleshootWindows Operating SystemTopbandPuneIndia2D AOIV5300RemoteWork From HomeCustomerPC Boot Issue
  • Asked customer to take a new hard disk and clone the software
HighClosedJitesh TMwindows corrupt issueNo
12-02-202414:0016:302.5Service SupportMeetingService MeetingJabilGuadalajaraMexico--RemoteWork From HomeCustomerESD and Security certification
  • clossed
LowClosedBrayan LeonNo
13-02-202409:0018:009MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaConformal Coating AOIVC5000OfficeOffice-PenangInternalVC5000 non standard 10mm belt assembly guide translation
  • Completed
HighClosedTan Hong AnnNo
13-02-202410:0015:305.5Service SupportMachine CommissioningNew Machine InstallationFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerNew V5300 Installation
  • Power up the machine; Take Back up
HighOngoingJitesh TMNo
13-02-202415:0016:301.5Service SupportProduction SupportProgramming SupportLife Long Electronic LtdNew DelhiIndia3D SPIIconRemoteWork From HomeCustomerFalse Call issue due to offset
  • Found offset in Gerber
  • took a new gerber and created a new program, No issue was found
  • Explained how to import the gerber
HighClosedJitesh TMNo
13-02-202423:0001:002Service SupportMalfunction TroubleshootMachine HardwareVisteonReynosaMexicoConformal Coating AOIVC5300RemoteWork From HomeDistributor & Internalreplace laser installation
  • done hardware install and wiring, done connect laser to laser software but software have bug cant show setting input column for bottom laser pending quiptech download new version and verify on other day
HighOngoingKenny Tan Khai KeatNo
14-02-202409:0014:005Service SupportMalfunction TroubleshootMachine HardwareVisteonReynosaMexicoConformal Coating AOIVC5300RemoteOffice-PenangDistributor & Internalreplace laser installation
  • Done replace the laser and verify with board. thickness value ok
HighClosedKenny Tan Khai Keatlaser defect malfunctionYesYes
14-02-202409:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Laptop-InternalDocumentation on PC Program List for Uninstallation
  • Completed
-ClosedTan Hong AnnNo
14-02-202409:0019:0010Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionUSIGuadalajaraMexico2D AOIV5300OnsiteCustomer SiteCustomer & DistributorReview of the process and correct functioning of the V5300 machine.
  • in process
HighClosedBrayan LeonNo
14-02-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Inspection of defect boards (two)
  • Activities done, data collected
HighOngoingOng Chin QuanYes
14-02-202410:3017:006.5Service SupportMachine CommissioningNew Machine InstallationFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerNew V5300 Installation
  • Carry out Grey Calibration
  • Carryout CPK and GRR calibration
  • Create a Dummy program
HighClosedJitesh TMYes
15-02-202408:3009:000.5Service SupportMachine CalibrationProjector CalibrationPCHTaipeiTaiwan3D SPIVSP3000PhoneOffice-PenangDistributorYearly projector calibration for 3D SPI
  • Schedule confirmed, support on February 20th, 2024
HighOngoingOoi Weng SanYes
15-02-202409:0009:00Service SupportImprovement ProjectSoftware Update - Bug FixFlexPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangCustomer & Distributor & InternalUpdate software to version 3.2.1.0 to validate HuaYanHaunCunJi MES
  • Handover to Yong Huang
MediumClosedOoi Weng SanYes
15-02-202409:0013:004MagicRay InternalDocumentation (Internal)Pending Issues ListJabilGuadalajaraMexicoLarge FOV AOIV320OfficeOffice-PenangInternalbase on current facing issue, discuss internal and prepare for V320 improvement list. prepare pending item list(need assist from RND)
  • Done
MediumClosedKenny Tan Khai KeatNo
15-02-202409:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalWebsite Page Setup for Service Tool Record
  • Completed
-ClosedTan Hong AnnNo
15-02-202410:0011:001Service SupportDocumentationChecklistAdvanced EnergyManilaPhilippines2D AOIV5300EmailOffice-PenangDistributorMagicRay AOI_Programs Uninstallation_20240215
  • Completed
LowClosedOoi Weng SanNo
15-02-202410:0018:008Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Inspection of one defect board
  • Activities done, data collected
HighOngoingOng Chin QuanYes
15-02-202410:0013:003MagicRay InternalDocumentation (Internal)Improvement ListJabilGuadalajaraMexicoLarge FOV AOIV320OfficeOffice-PenangInternalprepare V320 Improvement list & pending item list（need assist from RND）
  • done
MediumClosedKenny Tan Khai KeatNo
15-02-202410:3011:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorWistron NeWeb Corporation (WNC) Taiwan MES Customization
  • Receive and Sent the document to WenFeng
MediumPending R&DOoi Weng SanNo
15-02-202410:3016:005.5Service SupportEvaluation2D AOI - V5300USIGuadalajaraMexico2D AOIV5300RemoteWork From HomeDistributorCreation of PCB that Pedro Medel plans to review at Commscom. Assisting Marcos Navarro with programming
  • The Quiptech team will review it. I got involved in this because the images were taken yesterday at USI
HighClosedBrayan LeonNo
15-02-202410:4015:405Service SupportMalfunction TroubleshootMachine Hardware IntermittentKaertechBinanPhilippines3D SPIVSP3000EmailOffice-PenangCustomer & Distributor & InternalTo address the intermittent communication error with the PLC at Kaertech Philippines
  • Schedule confirmed, Koh will support on February 29th, 2024
  • Due to the PLC continues to experience intermittent communication errors. Following an internal discussion with our R&D team, they recommend upgrading to version 4 to resolve the issues.
  • However, please note that upgrading to version 4 will necessitate the recalibration of the 3D projector.
HighOngoingOoi Weng SanNo
15-02-202411:0015:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerDuring Program Auto switch through MES, if Program Not available in Program Library then PCBA should pass to NG conveyor
  • Created a Dummy program and saved in the name of Non available program
  • But customer has around 2000 to 3000 program; so require to move to NG automatocally
HighOngoingJitesh TMNo
15-02-202412:0015:003Service SupportMachine CommissioningLaser Tuning - PointSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangCustomer & Distributor & InternalRepeatability improvement
  • after tuning laser parameter with 2 different type coating, now result stable
HighClosedKenny Tan Khai KeatYes
15-02-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - Bug FixWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneWork From HomeDistributorInovance PLC add foolproof to ensure machine will trigger alarm if customer select LILO, then right sensor triggered during inspection. Machine must pop alarm and stop
  • Old requirement that R&D approved last year but didn't completed
HighPending R&DOoi Weng SanNo
15-02-202414:3014:30Service SupportEnhancement SuggestionCustomerFlexMukachevoUkraine2D AOIV5200PhoneOffice-PenangCustomer & Distributor & InternalHow to separate easily the Ok/NG within one carrier
  • Handover to Kenny
MediumClosedOoi Weng SanYes
15-02-202418:0019:001Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200EmailOffice-PenangDistributorNew MES Integration For Bitron ITALY
  • R&D released software, pending Simone feedback
HighPending CustomerOoi Weng SanYes
16-02-202407:0011:004MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalAuto populate for fields of Unresolved Previous Description?
  • Completed
-ClosedOoi Weng SanNo
16-02-202409:0018:009MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-PenangInternalCreate training materials for 3D AOI, CCI, Large FOV AOI, and 3D SPI.
  • Large FOV AOI training material completed
HighClosedTan Hong AnnNo
16-02-202410:0015:305.5Service SupportProgramming SupportProgram OptimisationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerSolder short defect escaped from AI
  • Updated the software as provided by R&D
  • but after updation the software was not opening, Customer could not provide Team viewer
  • As the updation got delayed, revert back to old version for resume the production
  • Later customer will arrange Team viewer in the Line and re-schedule for the software update
HighOngoingJitesh TMYes
16-02-202411:0014:003Service SupportMalfunction TroubleshootWindows Operating SystemTopbandPuneIndia2D AOIV5300RemoteOffice-PenangCustomerMI4591J51 OS corrupted
  • Configure Repair Station
  • Install MySQL
HighClosedOoi Weng SanOS corruptedMI4591J51No
16-02-202401-05-202414:0017:003MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllRemoteWork From HomeInternalprovide 2D training to Hong Ann
  • base on list Hong Ann prepare, provide training to him. there are some item pending to confirm on machine
HighOngoingKenny Tan Khai KeatNo
16-02-202416:0016:300.5Service SupportEnquiryTechnical EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangCustomer & Distributor & InternalDIP AOI CPK verification issues
  • Email follow up, please feedback from Gemmy-tek
HighOngoingOoi Weng SanYes
16-02-202416:0016:00Service SupportMachine CommissioningDongle Key - Add FeaturesQuiptechTimisoaraRomaniaConformal Coating AOIVC5300RemoteOffice-PenangDistributorDongle Key - Add AOI Features to demo in Flex Romania
  • Completed
HighClosedOoi Weng SanNo
19-02-202408:0010:302.5Service SupportProgramming SupportProgram CreationSchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & DistributorV320 programing troubleshooting.
  • in process, still has to make tests
LowOngoingBrayan LeonNo
19-02-202409:0018:009Service SupportMachine CalibrationCPK Calibration,GRR Calibration,Lighting CalibrationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorhaving machine installation at advanced energy manila
  • first day done setup the machine and put the machine to the exact location in there place
HighClosedKoh Ze QingNo
19-02-202410:0010:300.5Service SupportMeetingSales MeetingEverWinTaoyuan CityTaiwan--Conference CallOffice-PenangDistributorMonthly meeting with EverWin - 202402
  • Completed
LowClosedOoi Weng SanNo
19-02-202410:3011:301Service SupportEnquiryTechnical EnquiryDKSHBangkokThailand2D AOIV5300EmailOffice-PenangDistributorTechnical Enquiry - Evaluation report needed for V5300
  • Completed
HighClosedOoi Weng SanNo
20-02-202409:0018:009Service SupportMachine CalibrationCPK Calibration,GRR Calibration,Lighting CalibrationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorhelp to make calibration and machine setup for both of the machines
  • will continue for tomorrow
HighClosedKoh Ze QingNo
20-02-202410:0011:001Service SupportMachine CalibrationProjector CalibrationPCHTaipeiTaiwan3D SPIVSP3000RemoteOffice-PenangDistributorYearly projector calibration for 3D SPI
  • Completed
HighClosedOoi Weng SanYes
20-02-202410:0013:003Service SupportMalfunction TroubleshootMachine HardwareLife Long Electronic LtdNew DelhiIndia3D SPIIconRemoteWork From HomeCustomerBuzzer Alarm was sounding even if the machine status is OK
  • R&D took remote and verified the PLC connections- found all Good
  • Suspect the Tower Lamp is short, request to send the Tower Lamp to customer
  • Once Tower Lamp is received, Need to support to re-check.
HighOngoingJitesh TMYes
20-02-202410:0011:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesJabilPuneIndia2D AOIV5200RemoteWork From HomeCustomer & DistributorScanned Barcode has around 62 characters; need to trim the barcode and need to extract only 15 digits
  • R&D requested a Query; Does this Trim needs to be applied only for MES or for all (MES, SPC & Review Station)
HighOngoingJitesh TMYes
20-02-202413:3015:302Service SupportMachine CalibrationCPK Calibration,GRR Calibration,Lighting CalibrationPCHTaipeiTaiwan3D SPIIconOfficeOffice-PenangDistributorDo Annual Calibration on CPK & GRR and Lighting Calibration
  • Done on Lighting Calibration, Guide Distributor on doing CPK & GRR for SPI ICON
  • Minitab unable to produce date, verifying root cause
HighClosedChew Yong HuangNo
20-02-202413:3017:304Service SupportMalfunction TroubleshootMachine HardwareLife Long Electronic LtdNew DelhiIndia3D SPIIconRemoteOffice-PenangCustomer & InternalTower light alarm will be sounding continuously. If tower lamp green or yellow still alarm is buzzing
  • Jitesh mention Wengsan has remote support on this case before, All functions good but alarm buzzer keep happening
  • When tower lamp green, red or what ever is the status the buzzer sound gets on, Suspect PLC have problem.
  • Currently arrange Remote with Jianxin to further investigate this issue
  • Jianxian re-confirmed is hardware related issue, asking customer to evaluate tower for short circuit malware.
  • Handed to sales team to handle Replacement of tower light
HighClosedChew Yong HuangHardware MalfunctionM2Q491129YesNo
20-02-202414:0016:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalprovide 2D training to Hong Ann
  • introduce whole production sequence, introduce some common use feature to Hong Ann. Introduce repair station software
HighClosedKenny Tan Khai KeatYes
21-02-202409:0018:009Service SupportProgramming SupportProgram CreationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributormake program for the machine.
  • continue
HighClosedKoh Ze QingNo
21-02-202410:0012:002Service SupportMalfunction TroubleshootMachine Hardware IntermittentJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerThe AOI software intermittent hang and required restart to resume production
  • Apply CCleaner to optimise system
  • Update to V808.5.5 release date of Jan 19 to monitor the performance
MediumUnder MonitorOoi Weng SanYes
21-02-202410:0016:006Service SupportProduct Training2D AOI Application TrainingFlexChennaiIndia2D AOIAllOnsiteCustomer SiteDistributorProvided SMT Chip & SOT component training
  • Practice session for the Chip & SOT to AMT team
LowClosedJitesh TMNo
21-02-202413:0018:005Service SupportMalfunction TroubleshootWindows Operating SystemH&T Intelligent ControlHai PhongVietnam2D AOIV5000RemoteOffice-PenangCustomer & Distributor & InternalWindow OS Corrupt issue
  • window not able to boots up ,Remote support Ha, try create USB and repair window boots up. but problem still not solve
HighOngoingKenny Tan Khai KeatYes
21-02-202414:0018:004Service SupportMachine CommissioningLaser Tuning - PointSchneider ElectricBengaluruIndiaConformal Coating AOIVC5000RemoteOffice-PenangCustomer & DistributorLaser value 0 for new type Coating material
  • will wait Jitesh arrange to verify stability with Thickness gauge
HighClosedKenny Tan Khai KeatYes
21-02-202415:3015:500.33Service SupportMalfunction TroubleshootWrong Application Configuration SettingCG Global Profastex Manufacturing Sdn BhdButterworthMalaysia2D AOIV5000OfficeOffice-PenangCustomer & DistributorDelay in Data transfer from Machine to repair station
  • Change IP Address in IP configuration
HighClosedChew Yong HuangWrong ip address of Repair stationNo
21-02-202416:3018:302Service SupportTechnical PresentationCCI IntroductionQuiptechTimisoaraRomaniaConformal Coating AOIAllRemoteOffice-PenangDistributorAssist in verifying CCI UV imaging is correctly shown
  • Verify all the wiring and UV Light intensity, Image is slightly Darker which distributor is concerned
  • Kenny assists to inspect image condition, which also confirm image is slightly darker but normal
  • Had explain to Distributor on the darker color UV Imaging, has accepted it.
MediumClosedChew Yong HuangNo
21-02-202419:0021:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalAdd annual leave for every engineer - to display their annual leave in the support tracking calendar
  • done
-ClosedOoi Weng SanNo
21-02-202422:0000:002Service SupportMachine CommissioningNew Machine InstallationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomerV320 Troubleshooting Output signal & Software corrupt
  • output signal done verify, work good, but customer need modify their conveyor PLC to use this signal.
  • base on Google solution. change registry setting for public user set true, under monitoring
MediumUnder MonitorKenny Tan Khai KeatYes
22-02-202400:0000:050.08Service SupportEnquiryTechnical EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalDIP AOI CPK verification issues
  • Customer accept the explanation
HighClosedOoi Weng SanYes
22-02-202409:0018:009Service SupportImprovement ProjectSoftware Update - Bug FixJabilPenangMalaysia2D AOIV5300RemoteOffice-PenangCustomerCreating documents and support DMS application
  • Currently creating Document for DMS, target 1 March handed to customer
  • Found issue with Data Query, have verify using own machine, have feedback to RnD
  • Documentation send to jabil on 1/3/2024
HighClosedChew Yong HuangNo
22-02-202409:0018:009Service SupportProgramming SupportProgram CreationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorprogram creation
  • on going
HighClosedKoh Ze QingNo
22-02-202409:3017:007.5Service SupportProgramming SupportProgram CreationUSIGuadalajaraMexico2D AOIV5300OnsiteCustomer SiteCustomer & DistributorCreation of a program with 100% component coverage inspection. Support from Quiptech engineer.
  • Tests with a PCB are missing, and client approval is pending.
HighClosedBrayan LeonNo
22-02-202410:0010:300.5MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview Tang Kai Hong
  • Completed
-ClosedOoi Weng SanNo
22-02-202411:0012:001Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorWistron NeWeb Corporation (WNC) Taiwan MES Customization
  • Software released. Pending customer schedule to validate
MediumPending CustomerOoi Weng SanYes
22-02-202411:0017:006Service SupportMalfunction TroubleshootWindows Operating SystemH&T Intelligent ControlHai PhongVietnam2D AOIV5000RemoteOffice-PenangCustomer & Distributor & InternalWindow OS Corrupt issue
  • try with another brand repair software and try to load ghost image, but problem still not solve
HighOngoingKenny Tan Khai KeatYes
22-02-202414:0017:003Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100RemoteWork From HomeCustomerUpdated process layer number in program is not reflecting in the MES
  • verified the log and found in one option process layer was not changed
  • Feedback the same to R&D
HighOngoingJitesh TMYes
23-02-202409:0018:009Service SupportMalfunction TroubleshootMagicRay Software BugsQuantaMonterreyMexico2D AOIV5000RemoteOffice-PenangCustomerThe connector window didn't follow the mark point to move, causing parameter error (pin recognition fail) when the board is offset.
  • Done verify
HighClosedOng Chin QuanSoftware bugsYes
23-02-202409:0010:001Service SupportMachine CommissioningNew Machine InstallationSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteOffice-PenangInternalLaser Tuning
  • part already ship out DHL：5331291125. will pass to jitesh to follow up
HighClosedKenny Tan Khai KeatYes
23-02-202409:0018:009Service SupportProgramming SupportProgram CreationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorprogram creation for the machines
  • on going
HighClosedKoh Ze QingNo
23-02-202411:0017:006Service SupportMalfunction TroubleshootWindows Operating SystemH&T Intelligent ControlHai PhongVietnam2D AOIV5000RemoteOffice-PenangCustomer & Distributor & InternalWindow OS Corrupt issue
  • we try another brand repair window software solve machine window cant open issue. beside that also another repair station also window corrupt, solve with same method.
HighClosedKenny Tan Khai Keatwindows corruptYes
23-02-202411:0015:004Service SupportProduct Training2D AOI Application TrainingFlexChennaiIndia2D AOIAllOnsiteCustomer SiteDistributorContinue training for IC and Pin Components
  • Practice Session for IC & Pin
HighClosedJitesh TMNo
23-02-202412:0015:003Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100RemoteWork From HomeCustomerUpdated process layer number in program is not reflecting in the MES
  • R&D provided a software patch
  • updated the patch file, and error occurred, revert back to old version
HighOngoingJitesh TMYes
23-02-202414:0018:004Service SupportMalfunction TroubleshootMagicRay Software BugsKaifaJohorMalaysia2D AOIV5300RemoteOffice-PenangCustomerBarcode scanned and barcode shown in repair station are different, when judge finish will upload wrong barcode to MES.
  • Verified that barcode gun has no issue
  • The wrong barcode are consistent, have send issue to RnD
HighClosedChew Yong HuangIssue not happening nowNo
23-02-202414:0019:005Service SupportProduct Training2D AOI Application TrainingFoxconnGuadalajaraMexico2D AOIAllOnsiteCustomer SiteCustomerGRyR and CPK Training
  • The training was successfully delivered
HighClosedBrayan LeonNo
26-02-202408:0011:003Service SupportProgramming SupportProgram CreationSchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & DistributorV320 programing troubleshooting.
  • in process
HighOngoingBrayan LeonYes
26-02-202409:0018:009Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyManilaPhilippines2D AOIAllOnsiteCustomer SiteCustomer & Distributorgive training and programming optimization
  • on going
HighClosedKoh Ze QingNo
26-02-202409:0018:009MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-PenangInternalTraining to internal engineer Jitesh
  • Day 1 Completed
HighClosedTan Hong AnnNo
26-02-202410:0002:0016Service SupportMalfunction TroubleshootMagicRay Software BugsFlexTijuanaMexico2D AOIV5000RemoteWork From HomeCustomer & Distributor & InternalSubboard missing Laser Height info
  • after troubleshoot with RND. found bug, now temporary use other method to get height data for those subboard.
  • pending customer verify new software
HighPending CustomerKenny Tan Khai KeatNo
26-02-202416:0016:300.5Service SupportDocumentationMachine DrawingFlexZalaHungary2D AOIV5300EmailOffice-ShenzhenDistributorDWG drawing of V5300
  • Sent
LowClosedOoi Weng SanNo
26-02-202418:0002:008Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexZalaHungary2D AOIV5300RemoteWork From HomeCustomerAfter Barcode scanning Machine do not run
  • Found AOIBin not Shared
  • AOIBin had huge data, Deleted the old Files
  • Created a New AOIBin and copied the prjtxt and prjimg folders into the new AOIBin and made this folder as sharing
  • Showed the customer automatic result deleting function to reduce the result storage space
HighClosedJitesh TMAOIBin folder sharing was removed,No
27-02-202402:0004:002Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalNew MES Valify
  • found window/ software crash when production mode. collect data to check with RND
HighOngoingKenny Tan Khai KeatNo
27-02-202409:0018:009Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyManilaPhilippines2D AOIAllOnsiteCustomer SiteCustomer & Distributor2d aoi training + program optimiization
  • on going
HighClosedKoh Ze QingNo
27-02-202409:0018:009MagicRay InternalProduct Training (Internal)3D AOI Hardware TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-PenangInternal3D AOI Projector Calibration, CPK, GRR training to internal engineer Jitesh
  • Day 2 Completed
HighClosedTan Hong AnnNo
27-02-202409:0013:004Service SupportProduct Training2D AOI Application TrainingFoxconnGuadalajaraMexico2D AOIAllOnsiteCustomer SiteCustomer & DistributorI was unable to enter Foxconn because they did not have approval for my entry. A lot of time was wasted waiting.
  • closed
LowClosedBrayan LeonNo
27-02-202411:0013:002Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100RemoteWork From HomeCustomerUpdated process layer number in program is not reflecting in the MES
  • Updated the software version provided by Fengge
  • Copied the MESLog and Machine Log and shared to Fengge
HighOngoingJitesh TMYes
27-02-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - Bug FixDeltaBangkokThailandConformal Coating AOIAllEmailOffice-ShenzhenDistributor & InternalBarcode bugs + X Limit servo Alarm Bugs
  • Machine error after capture image board complete and push switch RESET send board out show error X limit and servo alarm.
  • No pop-up after scan barcode for running.
  • Want to use multi barcode in 1 program.
  • The target software release date of this 3 improvement is 13th March 2024.
MediumOngoingOoi Weng SanNo
27-02-202414:3015:000.5Service SupportMalfunction TroubleshootSPC RelatedEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-ShenzhenDistributorUnable to insert data to MySQL
  • Completed
HighClosedOoi Weng SanAOIBin permission of everyone is not full controlNo
27-02-202416:4518:301.75Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerAround 300 False call on the bottom side program
  • Found offset in the sub board, realigned the sub boards
  • fine tuned the major false call components
  • Reduced the False calls from 300 to 50, resume production
HighClosedJitesh TMNo
27-02-202423:0001:002Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalNew MES Valify
  • after update visual studio DLL pack + change tower light setting , no more corrupt. no more hang.
  • customer change their mind on few MES out put data. and some output need set by program level. future improve on monday
HighOngoingKenny Tan Khai KeatYes
28-02-202409:0018:009Service SupportMalfunction TroubleshootMagicRay Software BugsQuantaMonterreyMexico2D AOIV5000OfficeOffice-PenangInternal1, Verify linear window issue on laptop. In sub board, the linear window didn't follow the mark point to offset. But it is normal under mainboard.
  • Now is waiting for RND to release the date.
HighPending R&DOng Chin QuanYes
28-02-202409:0018:009Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyManilaPhilippines2D AOIAllOnsiteCustomer SiteCustomer & Distributor2d aoi training + programming optimazation
  • on going
HighClosedKoh Ze QingNo
28-02-202412:0016:004Service SupportMalfunction TroubleshootMachine Hardware IntermittentIOT ManufacturingJohorMalaysia2D AOIV5000RemoteOffice-PenangCustomerBoard unable to stop at correct position (stopper)
  • Try to increase the deceleration duration but unstable
  • Increase Deceleration speed and now stable
HighClosedChew Yong HuangAfter board deceleration sensor detect board, the timing of board stop is premature causing image deformation (incomplete image) that effect production. First is try to adjust board stoppage time to verify but unstable. Second attempt is on Deceleration speed increase to allow board to travel further. Currently from inspection run looks stableNo
28-02-202412:3016:304Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100RemoteWork From HomeCustomerUpdated process layer number in program is not reflecting in the MES
  • Fengge Provided an new updated software
  • installed the same, but still the same error
  • copied the log files and shared to Fengge
HighOngoingJitesh TMYes
29-02-202409:0018:009Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyManilaPhilippines2D AOIAllOnsiteCustomer SiteCustomer & Distributor2d aoi training+program optimization
  • on going
HighClosedKoh Ze QingNo
29-02-202409:3016:006.5Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100RemoteWork From HomeCustomerUpdated process layer number in program is not reflecting in the MES
  • Fengge found no issue in the software
  • Fengge requested Weng san or Kenny to check remote
  • When connected in Schneider network, remote connection was not working
  • Requested Schneider for remote connection
HighOngoingJitesh TMYes
29-02-202410:0001:0015Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteOffice-PenangCustomer & Distributor & InternalNew MES Valify
  • verified this version. have improve some customer new requirement. still have pending 2 item need modify, info need set base on program level. estimate release on monday
HighOngoingKenny Tan Khai KeatYes
29-02-202411:0012:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingKaifaJohorMalaysia2D AOIV5000RemoteOffice-PenangCustomerRepair Station unable to received Data from machine
  • Run through SOP in setting up Repair station, no issue
  • Ask them to verify their internet connection
HighClosedChew Yong HuangWrong IP address from their IT DepartmentNo
29-02-202419:0019:00Service SupportMalfunction TroubleshootMachine Hardware IntermittentKaertechBinanPhilippines3D SPIVSP3000PhoneWork From HomeCustomer & Distributor & InternalTo address the intermittent communication error with the PLC at Kaertech Philippines
  • Koh completed the update.
HighClosedOoi Weng SanOld bugs of the old versionYes
01-03-202409:0018:009Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyManilaPhilippines2D AOIAllOnsiteCustomer SiteCustomer & Distributor2d aoi training +program optimization
  • on going
HighClosedKoh Ze QingNo
01-03-202411:0012:001Service SupportEnquirySoftware EnquiryFlexTimisoaraRomania2D AOIV5300EmailOffice-ShenzhenDistributorFlex Timisoara (Romania)'s Opportunity - FlexFlow Enquiry
  • Replied email
MediumClosedOoi Weng SanNo
01-03-202414:0014:300.5Service SupportDocumentationComparison ReportFoxconnTaoyuan CityTaiwan2D AOIV5300EmailOffice-ShenzhenCustomer & Distributor & InternalAOI for assemblies KITOV vs MagicRay
  • Handover to 欧君瑜
MediumOngoingOoi Weng SanNo
01-03-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMukachevoUkraine2D AOIV5200EmailOffice-ShenzhenCustomer & Distributor & InternalIf the carrier is without a barcode, prompt the "SCAN BARCODE" window. The operator should click "Board Send Out" to unload the carrier with an NG signal.
  • Target Release Date: 29th March 2024
HighOngoingOoi Weng SanNo
01-03-202414:3015:000.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMukachevoUkraine2D AOIV5200EmailOffice-ShenzhenCustomer & Distributor & InternalIf the barcode is repeated, and the AOI does not allow inspection for a second time, a message window should pop up to alert the end user.
  • Target Release Date: 29th March 2024
HighOngoingOoi Weng SanNo
04-03-202408:0017:009Service SupportEvaluation2D AOI - V5300CompuwareNew Taipei CityTaiwan2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalEvaluation for VC5300+
  • Will conduct meeting with distributor on 4/3/24 to discuss and understand Customer requirements.
  • Finished on creating program for customer and run production inspection
  • Meeting summary 1. Customer satisfied with our report. All condition have met. 2. They compare with current aoi (jet) -They want outimg which can directly show image with defect and component details ,currently we only have image only. -I propose on the DMS system but they don't want since have to install in every laptop - They want the full board image to be consistent instead of different colour, this is to prevent inaccurate pictures. Currently jet also have this issue. 3. Introducing our other function - Customer said the functions are similar to Jet -but jet is able to Auto do program without CAD and Gerber -it can auto generate CAD instantly if CAD is unavailable Overall - Customer has normal reaction to our Demo and machine. Felt everything is almost same with Jet but at lower pricing.
HighClosedChew Yong HuangNo
04-03-202409:0018:009Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorprogram optimization for the solder ball inspection
  • on going
HighClosedKoh Ze QingNo
04-03-202409:0018:009MagicRay InternalProduct Training (Internal)Large FOV AOI Application TrainingMagicRayPenangMalaysiaLarge FOV AOIAllOfficeOffice-PenangInternalLarge FOV software training for internal engineer Brayan
  • Day 1 Completed
HighClosedTan Hong AnnNo
04-03-202409:0017:308.5MagicRay InternalProduct Training (Internal)Large FOV AOI Application TrainingMagicRayPenangMalaysiaLarge FOV AOIAllOfficeOffice-PenangInternalV320 programing and aplications
  • finish
HighClosedBrayan LeonNo
04-03-202409:4518:008.25Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100RemoteWork From HomeCustomerUpdated process layer number in program is not reflecting in the MES
  • after downgrade still the same error
  • copied old AOIBin folder and updated the software
  • now process Layer 2 running good, process layer 0 is not getting updated.
HighOngoingJitesh TMYes
04-03-202410:0014:004MagicRay InternalProduct Training (Internal)Large FOV AOI Application TrainingMagicRayPenangMalaysiaLarge FOV AOIAllOfficeOffice-PenangInternalprovide V320 training to Brayan
  • Complete
HighClosedKenny Tan Khai KeatNo
04-03-202414:0019:005Service SupportDocumentationComparison ReportFoxconnTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangCustomerAOI for assemblies KITOV vs MagicRay
  • Completed
HighClosedOoi Weng SanNo
04-03-202415:0016:001Service SupportMalfunction TroubleshootSPC RelatedJuen SuenNew Taipei CityTaiwan3D SPIVSP3000RemoteOffice-PenangCustomer & Distributor & InternalSPC export Data Issue
  • exported Data missing some NG image, found some error in Log. Collect data feedback to RND
HighOngoingKenny Tan Khai KeatNo
04-03-202416:0020:004Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5300RRemoteOffice-PenangDistributor & InternalSchneider Electric process layer troubleshooting
  • Now Process Layer 2 is working
  • Now Process Layer 0 is pending validation
HighPending CustomerOoi Weng SanNo
04-03-202421:0022:001Service SupportMachine CommissioningNew Machine InstallationAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeInternalSupport ZeQing for Program checking, solderball detection logic
  • Completed
HighClosedOoi Weng SanNo
04-03-202422:0023:301.5Service SupportImprovement ProjectSoftware Update - MES CustomizationVisteonReynosaMexicoConformal Coating AOIVC5300RemoteWork From HomeDistributorVisteon MES Implementation on another machine
  • Completed
HighClosedOoi Weng SanNo
05-03-202409:0010:001Service SupportMalfunction TroubleshootMachine HardwareQuiptechGuadalajaraMexico3D AOICubeRemoteWork From HomeDistributor3D Image overlapping
  • Completed
HighClosedOoi Weng SanThe lens is changed to 15um. Opened wrong AOIBinNoNo
05-03-202409:0015:006Service SupportTechnical Presentation3D AOI IntroductionAmtelKuala LumpurMalaysia3D AOIAllOfficeOffice-PenangCustomer & Distributorintroduce and Demo 3D Aoi for customer engineer visit our office
  • complete
HighClosedKenny Tan Khai KeatNo
05-03-202409:0018:009Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorprogram optimazation for solder ball inspection
  • on going
HighClosedKoh Ze QingNo
05-03-202409:0017:008MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • in process
HighOngoingBrayan LeonNo
05-03-202410:0017:307.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerVisit to meet the customer & verify the program of the new machine
  • verify the program of the new machine
HighClosedJitesh TMNo
05-03-202411:0016:005Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100RemoteWork From HomeCustomerUpdated process layer number in program is not reflecting in the MES
  • New update received
  • updated the same; process Layer 2 can get the full Log
HighOngoingJitesh TMYes
05-03-202412:0015:003Service SupportProgramming SupportProgram OptimisationSalcompChennaiIndia2D AOIV5300RemoteWork From HomeCustomer & DistributorDiode Component Body Mark not read, wrong component is passing in the machine
  • Sign Window color was found Wrong,
  • Activated the White Light & taught the component
HighClosedJitesh TMNo
05-03-202420:0023:003MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalAdd Public Holidays to website
  • Completed
-ClosedOoi Weng SanNo
06-03-202409:0015:006Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeCustomer & InternalAssist to Check ZQ Program for Advanced energy
  • finetune color setting and window size, at the end can inspect good board provide by customer without false call. pending customer provide defect board verify.
HighPending CustomerKenny Tan Khai KeatNo
06-03-202409:0018:009Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorreducing the false call rate of solder ball inspection
  • on going
HighClosedKoh Ze QingNo
06-03-202409:0018:009MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI training material preparation
  • On-going
HighOngoingTan Hong AnnNo
06-03-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • in process
HighOngoingBrayan LeonYes
06-03-202410:0011:001Service SupportEnhancement SuggestionCustomerFoxconnTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangCustomer & Distributor & InternalThe differences of lighting between the programs of the 3ATAOI machine and the 3BTAOI machine.
  • Part shipped
HighOngoingOoi Weng SanYes
06-03-202410:0011:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerDuring Program Auto switch through MES, if Program Not available in Program Library then PCBA should pass to NG conveyor
  • R&D to Target date to release a new software by this month end
HighOngoingJitesh TMYes
06-03-202410:0011:001Service SupportImprovement ProjectExternal Barcode Scanner SetupFlexMigdal HaEmekIsrael2D AOIAllRemoteWork From HomeCustomerIn repair station the NG Panel sub board window should be in Red Color and OK panel Sub board should be in Green color
  • R&D to Target date to release a new software by this month end
HighOngoingJitesh TMYes
06-03-202410:3015:004.5Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100RemoteWork From HomeCustomerUpdated process layer number in program is not reflecting in the MES
  • Verified the Log and found No issues
  • try run the program without auto switch- still the same
  • disabled the external barcode scanner and used machine camera for barcode reading- found process layer 0 is updated in Schneider MES
  • Requested AOI Application development R&D to update the software to update in MES with respect to External barcode scanned result
  • Waiting for update from R&D
HighOngoingJitesh TMYes
06-03-202410:3016:306Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndiaConformal Coating AOIVC5100ROnsiteCustomer SiteCustomerMeet the customer and discuss the schedule for the Audit
  • CCI Calibration needs to carryout
  • scheduled to carryout on Friday
LowClosedJitesh TMNo
06-03-202411:0018:007Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5300RRemoteOffice-PenangDistributor & InternalSchneider Electric process layer troubleshooting
  • Found the root cause is due to external barcode cannot perform route check
  • Feedback to R&D
HighPending R&DOoi Weng SanYes
06-03-202411:3013:001.5Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorWistron NeWeb Corporation (WNC) Taiwan MES Customization
  • Validation fail, need to turn on all 3 setting only able to output
  • judge as NG unable to output
MediumPending R&DOoi Weng SanYes
06-03-202414:0017:003MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--OfficeOffice-PenangInternalAdd Public Holidays to Excel
  • Completed
LowClosedOoi Weng SanNo
06-03-202414:0018:004Service SupportMalfunction TroubleshootWrong Application Configuration SettingFoxconnHsinchu CountyTaiwan2D AOIV5300PhoneOffice-PenangCustomer & DistributorUnable to output PCBimage with barcode
  • Completed
HighClosedOoi Weng SanRepair station didnt set machine path in pcbimage.txtNo
06-03-202420:3000:304MagicRay InternalDocumentation (Internal)Gantt ChartMagicRayPenangMalaysia--OfficeOffice-PenangInternalCreate gantt chart for Evaluation report used
  • ongoing
HighOngoingOoi Weng SanNo
07-03-202409:0011:002Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteOffice-PenangCustomer & Distributor & InternalNew MES Valify
  • Done improve setting by program level. customer request when generate file. either 1 subboard fail need to be no generate any file. if not when reinspect will cause pass sub-board export duplicate data in mes
HighOngoingKenny Tan Khai KeatYes
07-03-202409:0018:009Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorreducing the false call of solder ball inspection
  • on going
HighClosedKoh Ze QingNo
07-03-202409:0017:008Service SupportProgramming SupportProgram CreationQuantaMonterreyMexico2D AOIV5000OfficeOffice-PenangCustomer & InternalProgram creation to look for component presence.
  • in process
HighOngoingBrayan LeonNo
07-03-202410:0011:001Service SupportCourtesy VisitDiscuss New ProjectFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorVisit Flex P5 to understand the evaluation criteria
  • 1st phase is to inspect SMT and PTH's missing, wrong part, wrong polarity
HighClosedOoi Weng SanNo
07-03-202411:3018:307MagicRay InternalDocumentation (Internal)Gantt ChartMagicRayPenangMalaysia--OfficeOffice-PenangInternalCreate gantt chart for Evaluation report used
  • ongoing
HighOngoingOoi Weng SanYes
07-03-202416:0017:001Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300RemoteOffice-PenangCustomer & InternalAssist to Check ZQ Program for Advanced energy
  • Closed. done buyoff
HighClosedKenny Tan Khai KeatYes
07-03-202416:3017:301Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorWistron NeWeb Corporation (WNC) Taiwan MES Customization
  • Customer change mind, they want use hotkey to define error
MediumPending R&DOoi Weng SanYes
08-03-202409:0018:009Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorthe program of thr solder ball inspection is now stable ,tomorrow will let engineer of advanced engergy to verify and sign for the acceptance form
  • on going
HighClosedKoh Ze QingNo
08-03-202409:0017:008Service SupportProgramming SupportProgram CreationQuantaMonterreyMexico2D AOIV5000OfficeOffice-PenangCustomer & InternalProgram creation to look for component presence.
  • in process
HighOngoingBrayan LeonYes
08-03-202410:0016:306.5Service SupportMachine CalibrationLaser CalibrationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCarryout Laser Calibration with the Jig
  • Laser Calibration was carried out successfully
  • shown the same to customer
HighClosedJitesh TMNo
08-03-202414:0018:004Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320OfficeOffice-PenangDistributor & InternalJabil Mexico MES Customization
  • Pending job from Kenny
  • Verify the problem in office
  • Feedback to R&D
  • R&D released a software
HighOngoingOoi Weng SanNo
08-03-202416:3019:002.5Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200PhoneOffice-PenangDistributorVerification on MES of Carel
  • Everything OK. expect message box is too small and blocked by barcode query window
HighOngoingOoi Weng SanNo
08-03-202418:0019:001Service SupportMalfunction TroubleshootSPC RelatedJuen SuenNew Taipei CityTaiwan3D SPIVSP3000RemoteOffice-PenangDistributor & InternalL3 machine Not able to fine tune the inspection results
  • Completed
HighClosedOoi Weng SanThe limitation of old version, there are limit entry of SQL data. To resolved this problem, shall update to v4 and above. The initialize will take 2~3 minutes , so deleted old data should wait for 2~3 minutes before launch the software. Otherwise not able to login or no inspection data to fine tune , no complete set data in SQL due to table is not fully configure during initialize.No
08-03-202420:0022:002MagicRay InternalDocumentation (Internal)Gantt ChartMagicRayPenangMalaysia--LaptopWork From HomeInternalCreate gantt chart for Evaluation report used
  • Gantt chart is ready
HighClosedOoi Weng SanYes
08-03-202421:0000:303.5Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeDistributor & InternalJabil Mexico MES Customization
  • Customer side unable to provide remote session
  • Marcos team will verify by themselves
HighOngoingOoi Weng SanYes
09-03-202409:0009:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeDistributor & InternalJabil Mexico MES Customization
  • Validation failed
  • Arrange remote session.
  • Date and time is 10th March 2024 and 6am
HighOngoingOoi Weng SanYes
09-03-202409:0017:008Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300OnsiteCustomer SiteCustomer & Distributorverify for the solder ball inspection
  • engineer from advanced energy has sign for the acceptance form and is quite satisfy with the machine performance.
HighClosedKoh Ze QingNo
09-03-202416:0019:003Service SupportMalfunction TroubleshootMachine HardwareLife Long Electronic LtdNew DelhiIndia3D SPIIconRemoteWork From HomeCustomerBuzzer Alarm was sounding even if the machine status is OK -After tower light replacement
  • The sound persist even replaced new tower light
  • Removed the brown wiring from the connection, no more sound. Mean tower light is working
  • Checked point 101.01, there are no signal from PLC to make the buzzer alarm ON.
  • Pending check the connectivity of the brown wiring of the buzzer to PLC point 101.01, suspect wrong connection for this wiring or short somewhere
LowOngoingOoi Weng SanNo
09-03-202417:0019:002Service SupportMalfunction TroubleshootSPC RelatedCEM ElectromechPuneIndia2D AOIV5000PhoneWork From HomeDistributorSQL service not able to start
  • Request for Teamviewer
  • Customer not able to prepare internet
  • Reschedule to Sunday 2:30PM
MediumOngoingOoi Weng SanNo
10-03-202406:0007:301.5Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeDistributor & InternalJabil Mexico MES Customization
  • Verified all problem and collect log
HighOngoingOoi Weng SanYes
10-03-202411:0013:002Service SupportMalfunction TroubleshootSPC RelatedCEM ElectromechPuneIndia2D AOIV5000RemoteWork From HomeCustomer & DistributorWhile Opening SPC & MySQL error occurred
  • Found the data from Sep 2023 in the SPC folder of AOIBin; Firewall was found ON; Found in Services MySQL was not running; checked if customer require the old data- customer said No
  • Turned off the Firewall, Reinstall the MySQL; verified all the settings
  • Run some boards & the data was fetch in the SPC.
MediumClosedJitesh TMMySQL was not runningNo
10-03-202414:0014:300.5Service SupportMalfunction TroubleshootSPC RelatedCEM ElectromechPuneIndia2D AOIV5000PhoneWork From HomeDistributorSQL service not able to start
  • Handover to Jitesh
LowOngoingOoi Weng SanYes
11-03-202409:0019:0010Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCisco Customer Audit
  • Audit support for Day-1
  • Build run Infront of customer, defects were captured, Laser height measurement was found good.
HighOngoingJitesh TMNo
11-03-202409:0017:308.5Service SupportProgramming SupportProgram CreationQuantaMonterreyMexico2D AOIAllOfficeOffice-PenangCustomer & InternalProgram creation to look for component presence.
  • in process
HighClosedBrayan LeonYes
11-03-202410:0010:00Service SupportMalfunction TroubleshootSPC RelatedCEM ElectromechPuneIndia2D AOIV5000PhoneOffice-PenangDistributorSQL service not able to start
  • Jitesh Fixed
LowClosedOoi Weng SanFirewall is onYes
11-03-202411:0015:004Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320OfficeOffice-PenangDistributor & InternalJabil Mexico MES Customization
  • In house testing
  • After 2 version validation, the software works as expected
  • Send to Marcos to test
HighOngoingOoi Weng SanYes
11-03-202414:0014:300.5Service SupportMalfunction TroubleshootSPC RelatedJuen SuenNew Taipei CityTaiwan3D SPIVSP3000RemoteOffice-PenangDistributor & InternalL4 machine unable to insert SQL data like L3
  • Completed
  • Action taken like L3
HighClosedOoi Weng SanRoot Cause like L3 that happen 3 days agoNo
11-03-202414:3015:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200PhoneOffice-PenangDistributorVerification on MES of Carel
  • latest software V809.6.4 sent
HighClosedOoi Weng SanYes
11-03-202416:0016:100.17Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200PhoneOffice-PenangDistributorNew MES Integration For Bitron ITALY
  • Schedule confirmed on March 11th, 2024
MediumPending CustomerOoi Weng SanYes
11-03-202416:3017:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexZalaHungary2D AOIV5200RemoteOffice-PenangCustomerAtarting the running mode and opening the Maintain window, the machine shows a MES routing check error
  • Delete all row data of machine list
MediumClosedOoi Weng SanConflict raw in machine edit listNo
11-03-202417:3020:303Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5300RRemoteOffice-PenangDistributor & InternalSchneider Electric process layer troubleshooting
  • R&D released software; validation failed
  • R&D release 4 different version, process layer 2 is working, but process layer 0 is not working
HighPending R&DOoi Weng SanYes
11-03-202418:0018:00Service SupportEnhancement SuggestionCustomerFoxconnTaoyuan CityTaiwan2D AOIAllEmailOffice-PenangCustomer & Distributor & InternalThe differences of lighting between the programs of the 3ATAOI machine and the 3BTAOI machine.
  • Eason already replaced the sensor
  • Encounter the root cause of high false call is due to bottom clearance.
  • He adjusted the clearance of bottom to 85mm and will monitor for 1 month for the performance
MediumUnder MonitorOoi Weng SanYes
11-03-202419:3020:000.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingQuiptechTimisoaraRomania2D AOIV5200RemoteOffice-PenangDistributorThe output option for CPK and GRR is missing
  • Double click the interface to enable it again
LowClosedOoi Weng SanAccidentally double click to disappear the optionsNo
12-03-202406:0006:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320OfficeWork From HomeDistributor & InternalJabil Mexico MES Customization
  • Validation Passed
HighClosedOoi Weng SanYes
12-03-202409:0010:001Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorWistron NeWeb Corporation (WNC) Taiwan MES Customization
  • Software released. Pending customer schedule to validate
MediumPending CustomerOoi Weng SanYes
12-03-202409:0018:009Service SupportDocumentationSchematic DiagramJabilGuadalajaraMexicoLarge FOV AOIV320OfficeOffice-PenangDistributorschematic diagram translation for V320
  • completed
HighClosedTan Hong AnnNo
12-03-202409:0019:0010Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCisco Customer Audit
  • Audit Support - Day 2
HighOngoingJitesh TMYes
12-03-202409:0017:308.5Service SupportProgramming SupportProgram CreationQuantaMonterreyMexico2D AOIAllOfficeOffice-PenangCustomer & InternalProgram creation to look for component presence.
  • The five program was finish and send to Kenny for review
HighClosedBrayan LeonYes
12-03-202410:0019:009Service SupportMachine CommissioningHardware UpgradePlexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerUpdate both cameras of Penang Office V5300 to 12Mpixels + 15um lens
  • Bottom is installed
  • Top side unable to continuous photography, will continue troubleshooting tomorrow
HighOngoingOoi Weng SanNo
12-03-202410:0015:005Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5100RemoteWork From HomeCustomerUpdated process layer number in program is not reflecting in the MES
  • Weng San support to close this issue
HighClosedJitesh TMNew Modification in MESYes
12-03-202412:0013:001Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteOffice-PenangCustomer & Distributor & InternalNew MES Valify
  • latest version pass to wengsan help veridate, work well
HighClosedKenny Tan Khai KeatYes
12-03-202414:0018:004Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5300RRemoteOffice-PenangDistributor & InternalSchneider Electric process layer troubleshooting
  • Now Process Layer 0 is working
  • Set prescanner to True
HighClosedOoi Weng SanNeed Prescanner to True in settings and programYes
12-03-202415:0017:302.5Service SupportMalfunction TroubleshootMagicRay Software BugsFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerPointer Laser Height Measuring unit hit the conveyor
  • When Machine reset, the pointer laser unit did not move up and the head unit moved to home position
  • The Laser unit hit the rear conveyor unit and the protective cover damaged
  • Removed the damaged part of the cover & readjusted the height of the thickness measurement & resume Production
  • R&D Analyzed and confirmed its a software bug, need to update the software, software update will carryout after the Cisco Audit
  • Need to replace the Protective cover in Warranty
HighOngoingJitesh TMM5Q360794No
13-03-202409:0017:008Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCisco Customer Audit
  • Audit Support - day 3
HighOngoingJitesh TMYes
13-03-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Review of basic 2D topics and continue with programming practices.
HighOngoingBrayan LeonYes
13-03-202410:0016:006Service SupportMachine CommissioningHardware UpgradePlexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerUpdate both cameras of Penang Office V5300 to 12Mpixels + 15um lens
  • Swapped the camera, but problem persists
  • Fuyun and LuHuan took remote confirmed hardware and setting is correct
HighOngoingOoi Weng SanYes
13-03-202410:0012:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalConduct Training to Brayan
  • Completed Chapter 1 and 2 for 2D AOI
HighOngoingOoi Weng SanNo
13-03-202410:0011:001Service SupportMachine CommissioningNew Machine InstallationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteOffice-PenangCustomerV320 Troubleshooting Output signal & Software corrupt
  • no more error feedback from distributor
HighClosedKenny Tan Khai KeatYes
13-03-202412:3013:000.5Service SupportEnhancement SuggestionCustomerFlexOfakimIsrael2D AOIV5200PhoneOffice-PenangCustomer & InternalAdd auto unload with Ng signal for models with no programming made
  • Software target to release end of this month
HighPending R&DOoi Weng SanNo
13-03-202413:2015:202Service SupportProgramming SupportProgram OptimisationGemmy-tekTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorhelp to explain about the doubt of customer regarding the mark point why when copy the mark point wont copy together.
  • Done explain about the mark point how to bind it with the subboard.
  • the offline dongle key is wrong , only able to open for the offline of CCI, after update the dongle now is can open.
  • customer feedback about the bug that when open array copy ,then mark point copy is tick , the mark point will not copy together , need to untick then tick it again then it only can copy the mark point.
LowClosedKoh Ze QingNo
13-03-202416:0018:302.5Service SupportMeetingSales MeetingSimplexMonzaItaly3D AOICubeRemoteOffice-PenangDistributor3D AOI presentation
  • provide sales presentation
  • demo and introduce hardware and software with machine.
  • discussion for future improvement list
HighClosedKenny Tan Khai KeatNo
13-03-202419:3020:000.5Service SupportMalfunction TroubleshootMagicRay Software Dongle KeyGemmy-tekTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangCustomer & InternalOff 1824 key without Offline programming feature. machine SN is M1Q430940
  • Check internal
MediumOngoingOoi Weng SanNo
13-03-202420:0021:001Service SupportEnquiryTechnical EnquiryAdvanced EnergyManilaPhilippines2D AOIV5200EmailWork From HomeDistributorBarcode scanner setup of handheld type scanner
  • Replied the email. pending the confirmation of the scenario of the customer
MediumOngoingOoi Weng SanNo
14-03-202409:0016:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCisco Customer Audit
  • Audit Support - Day 4
HighOngoingJitesh TMYes
14-03-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Replacement of V320 machine lighting system and search for necessary screws.
HighOngoingBrayan LeonYes
14-03-202409:3010:000.5Service SupportMalfunction TroubleshootMagicRay Software Dongle KeyGemmy-tekTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangCustomer & InternalOff 1824 key without Offline programming feature. machine SN is M1Q430940
  • Jia Xin send me new patch with offline programming features
LowClosedOoi Weng SanWrong record in internal systemYes
14-03-202410:0011:001Service SupportDocumentationWork InstructionJuen SuenNew Taipei CityTaiwan3D SPIVSP3000OfficeOffice-PenangDistributor & InternalSPI Delete Database Readme
  • Completed
LowClosedOoi Weng SanNo
14-03-202411:0011:300.5Service SupportEnhancement SuggestionCustomerFlexOfakimIsrael2D AOIV5200PhoneOffice-PenangCustomer & InternalResult of Subboard to indicate with different color
  • R&D rejected the requirement
  • Purposed alternative, pending customer feedback
LowClosedOoi Weng SanNo
14-03-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorWistron NeWeb Corporation (WNC) Taiwan MES Customization
  • Validation passed
  • But according to Alex, customer have other requirement.
  • He will compile and send me the details
LowUnder MonitorOoi Weng SanYes
14-03-202414:3015:301Service SupportProgramming SupportProgram CreationFoxconnTaoyuan CityTaiwan2D AOIV5300OfficeOffice-PenangCustomerCreation of 1A62V5D00-36L
  • Done component assignment
  • Handover to Kenny to complete and fine tune
HighClosedOoi Weng SanNo
14-03-202415:3017:001.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFoxconnHsinchu CountyTaiwan2D AOIV5300RemoteOffice-PenangDistributor & InternalFoxconn HongBai2 add Google API
  • Pending confirmation from customer's IT
  • MagicRay side able to output the file
HighOngoingOoi Weng SanNo
14-03-202416:0018:002Service SupportProgramming SupportProgram CreationFoxconnTaoyuan CityTaiwan2D AOIV5300OfficeOffice-PenangCustomerassist nanqingchang hongbai create program
  • done almost 80%
MediumOngoingKenny Tan Khai KeatNo
14-03-202417:0018:001Service SupportMachine CommissioningHardware UpgradePlexus SeasidePenangMalaysia2D AOIV5300RemoteOffice-PenangInternalUpdate both cameras of Penang Office V5300 to 12Mpixels + 15um lens
  • Top camera is now working. Root cause is one of the lan port is unable deliver speed of 1Gps
HighOngoingOoi Weng SanYes
14-03-202418:0019:001Service SupportEnquiryTechnical EnquiryAdvanced EnergyManilaPhilippines2D AOIV5200EmailWork From HomeDistributorBarcode scanner setup of handheld type scanner
  • ZeQing prepare the WI.
  • Pending customer confirmation on the schedule
MediumOngoingOoi Weng SanYes
15-03-202406:0006:300.5Service SupportMalfunction TroubleshootMagicRay Software Dongle KeyFoxconnGuadalajaraMexico2D AOIV5300PhoneWork From HomeDistributorPCE PARAGON SOLUTIONS(MEXICO)S.A.DE.CV-T1815-M1P450404
  • Sent 5 patch files since last year
LowClosedOoi Weng SanCustomer didn't update since last yearNo
15-03-202409:0012:003Service SupportMachine CommissioningHardware UpgradePlexus SeasidePenangMalaysia2D AOIV5300RemoteOffice-PenangInternalUpdate both cameras of Penang Office V5300 to 12Mpixels + 15um lens
  • Change the camera LAN of top camera to LAN port to motherboard
  • Adjusted the angle of Top
  • Anything works as expected
HighClosedOoi Weng SanYes
15-03-202409:0011:002Service SupportProgramming SupportProgram CreationFoxconnTaoyuan CityTaiwan2D AOIV5300OfficeOffice-PenangCustomerassist nanqingchang hongbai create program
  • Program done sent to customer
LowClosedKenny Tan Khai KeatYes
15-03-202409:0016:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCisco Customer Audit
  • Audit Support - Day5
  • Cisco Customer very happy with our machine performance.
  • Audit completed successfully for Flex & for our CCI machine too.
HighClosedJitesh TMYes
15-03-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • The necessary screws were obtained, and the retrofit of the lighting system for the V320 machine was completed.
HighOngoingBrayan LeonYes
15-03-202410:0012:002Service SupportProduction SupportProgramming SupportIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerThe false call is quite high , help to finetune the program to reduce the false call
  • Done
MediumClosedKoh Ze QingNo
15-03-202413:0016:003MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--OfficeOffice-PenangInternalWW49 Weekly service meeting
  • Brayan will return on 6th April to Mexico
-ClosedOoi Weng SanNo
15-03-202413:0014:001Service SupportMalfunction TroubleshootSPC RelatedJuen SuenNew Taipei CityTaiwan3D SPIVSP3000RemoteOffice-PenangCustomer & Distributor & InternalSPC export Data Issue
  • delete some SPC old file to release space for new in coming data.
MediumClosedKenny Tan Khai KeatOld software version limitationYes
15-03-202413:0015:002Service SupportProgramming SupportProgram OptimisationGemmy-tekTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorHelp to verify about the array copy mark point not able to copy together issues
  • Done
LowClosedKoh Ze QingNo
15-03-202416:0018:002Service SupportDocumentationWork InstructionAdvanced EnergyManilaPhilippines2D AOIV5200RemoteWork From HomeCustomer & DistributorTo make the documentation regarding how to setup the pre scanner barcode for the machine type v5200
  • Done
LowClosedKoh Ze QingNo
15-03-202416:3017:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorWistron NeWeb Corporation (WNC) Taiwan MES Customization
  • MES validation OK
  • Customer have requirement on AI database
  • Requested EverWin drop an email to trigger
MediumClosedOoi Weng SanYes
15-03-202418:3019:301Service SupportMalfunction TroubleshootWindows Operating SystemFoxconnGuadalajaraMexico2D AOIV5300RemoteOffice-PenangDistributorAssist Marcos and Kenny to fix Window boot issues
  • Fix the boot issues by DaBaiCai
HighClosedOoi Weng SanOS corruptedNo
18-03-202409:0018:009MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllOfficeOffice-PenangInternalCCI Software Application training by Kenny
  • Day 1 Completed
HighClosedTan Hong AnnNo
18-03-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • CCI introduction and programing. Kenny.
HighOngoingBrayan LeonYes
18-03-202410:0018:008MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllOfficeOffice-PenangInternalprovide CCI training to hong ann and Brayan
  • in process
HighOngoingKenny Tan Khai KeatNo
18-03-202410:3013:002.5Service SupportMalfunction TroubleshootMagicRay Software BugsFlexChennaiIndiaConformal Coating AOIAllOnsiteCustomer SiteCustomerPointer Laser Height Measuring unit hit the conveyor
  • Updated the Software version, Verified the sample board in production mode
  • Tested all the possibilities of homing all found Good
  • Warranty claim raised for the Protective cover, Once the part is received, need to replace it
HighOngoingJitesh TMM5Q360794Yes
18-03-202412:0018:006MagicRay InternalDocumentation (Internal)Service ReportMagicRayPenangMalaysia--OfficeOffice-PenangInternalImprove the Service Report Overseas Service Department Work Report Week 11_20240318
  • Change the chart type to Column instead of PIE
LowClosedOoi Weng SanNo
18-03-202414:0015:001Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPenangMalaysia2D AOIV5300EmailOffice-PenangCustomer & InternalRoute Check for INFINERA
  • Target Release Date: 21st March 2024
LowOngoingOoi Weng SanNo
18-03-202414:0017:003Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteCustomer SiteCustomerNew Project require Edge Bonding Inspection
  • Discussed with Flex Engineering Team & GAM team
  • Proposed 3D AOI Cube & V5000 with Laser Inspection
  • Sales Team will check with R&D for the suitable machine for Edge Bonding Inspection process
HighClosedJitesh TMNo
18-03-202415:3016:301Service SupportImprovement ProjectSoftware Update - MES CustomizationFoxconnHsinchu CountyTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalFoxconn HongBai2 add Google API
  • Wrong format of Date, FengGe already fix and sent to Fox
  • Pending R&D confirmation on other issues
LowOngoingOoi Weng SanYes
19-03-202409:0018:009MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllOnsiteCustomer SiteInternalCCI Laser Training at Plexus By Kenny
  • Day 2 Completed
HighClosedTan Hong AnnNo
19-03-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Plexus onsite visiting, explanation about CCI and laser.
No PriorityUnder MonitorBrayan LeonYes
19-03-202410:0013:003Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5200RemoteWork From HomeCustomer & DistributorHelp to setup the pre scanner bar code for machine v5200
  • can function well , just need to discuss with rnd regarding the pop out time for the barcode can be longer or not
LowClosedKoh Ze QingNo
19-03-202410:0014:004Service SupportMalfunction TroubleshootMagicRay Software BugsFlexChennaiIndiaConformal Coating AOIAllOnsiteCustomer SiteCustomerPointer Laser Height Measuring unit hit the conveyor
  • Production run, monitor the line after the software update - all found good.
  • Waiting for Protective cover to receive to replace the part in warranty
HighOngoingJitesh TMYes
19-03-202410:3018:007.5MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllOnsiteCustomer SiteInternalprovide CCI training to hong ann and Brayan
  • onsite plexus training laser and UB calibrate . training done
HighClosedKenny Tan Khai KeatYes
19-03-202411:0012:001Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5200RemoteOffice-PenangDistributorBarcode scanner setup of handheld type scanner
  • Setup completed
LowClosedOoi Weng SanYes
19-03-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - Bug FixWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalSoftware bugs of Repair Station unable to confirm by sequence
  • Feedback to R&D
  • Target Release Date: 25th March 2024
MediumOngoingOoi Weng SanNo
19-03-202414:0018:004Service SupportProgramming SupportProgram OptimisationGemmy-tekTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorhelp to set up and show to the distributor about the different of whole board image and whole subboard image
  • Done
LowClosedKoh Ze QingNo
19-03-202414:3015:000.5Service SupportImprovement ProjectSoftware Update - Bug FixWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributor & Internalsoftware bug of MES error message
  • Feedback to R&D
  • Target Release Date: 25th March 2024
MediumOngoingOoi Weng SanNo
19-03-202420:0021:001Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5300PhoneOffice-PenangDistributor & InternalMes Integration Modify for Carel
  • Feedback to R&D
LowOngoingOoi Weng SanNo
20-03-202409:0018:009Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internalflex p5, v5300 evaluation
  • power on machine,customer provide 1 good board to finish program and finetune un till stable. currently complete bottom side tune with full board image
HighOngoingKenny Tan Khai KeatNo
20-03-202409:0012:003Service SupportProduct Training2D AOI Application TrainingEllsworthManilaPhilippines2D AOIAllOfficeOffice-PenangDistributorTraining Agenda preparation for Ellsworth distributor training at China
  • completed
HighClosedTan Hong AnnNo
20-03-202401-05-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Onsite visit to Plexus, training on CCI programming, and programming and laser adjustments for CCI.
No PriorityOngoingBrayan LeonYes
20-03-202409:3011:001.5Service SupportMalfunction TroubleshootMagicRay Software BugsFlexPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteDistributor & InternalThe board unable to unload to buffer stocker after inspection
  • Collected log and send to R&D
LowOngoingOoi Weng SanNo
20-03-202410:0014:304.5MagicRay InternalMiscellaneousOthersMagicRayChennaiIndia----InternalUS VISA Interview
  • US VISA Interview
-ClosedJitesh TMNo
20-03-202412:0018:006MagicRay InternalDocumentation (Internal)TranslationMagicRayJohorMalaysia3D SPIIconOfficeOffice-PenangInternalTranslation for SPI GRR and CPK procedures
  • completed
HighClosedTan Hong AnnNo
20-03-202413:0013:300.5Service SupportMalfunction TroubleshootMachine Hardware IntermittentJabilHCMCVietnam2D AOIVS1000PhoneOffice-PenangDistributorAclara workcell machine happened camera often stops while running and can't move to the home position
  • Suspect due to X servo, suggest customer to swap the servo with another machine to confirm
LowOngoingOoi Weng SanNo
20-03-202413:0014:001Service SupportProgramming SupportProgram OptimisationIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerThe false call is quite high for one program, got demo and show to the engineer about how to finetune the program correctly and reducing the false call, and show to customer how to make inspection for the some specific component
  • Done
MediumClosedKoh Ze QingNo
20-03-202414:3016:001.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesDeltaTaipeiTaiwan2D AOIV5000HRemoteOffice-PenangCustomer & Distributor & InternalPQM Activation
  • Completed MagicRay configuration
  • Pending customer configuration to test
HighOngoingOoi Weng SanNo
20-03-202418:3019:200.83Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5000HRemoteWork From HomeCustomerthe customer feedback that the mes for repair station is not working
  • copy the aoi version from machine then put it into the repair station and set the path correctly then the mesis working perfectly.
HighClosedKoh Ze Qinglack of the mes realted file and the software version is not same as the other versionNo
21-03-202409:0013:004Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internalflex p5, v5300 evaluation
  • done top side program .pending verify with engineer (after finish bottom side
HighOngoingKenny Tan Khai KeatYes
21-03-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • programming practice and a course on programming and algorithms with Ooi Weng San
No PriorityOngoingBrayan LeonYes
21-03-202409:3011:001.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesLITEONTaipeiTaiwan2D AOIV5000HRemoteOffice-PenangDistributorAssist Alex from Everwin to update the software to validate AI features
  • Previously support by China remote team. But scanner not able to scan board after update software
  • Completed
HighClosedOoi Weng SanNo
21-03-202410:3016:306Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteCustomer SiteCustomer3D AOI new machine requirement for HP project
  • 3D AOI Cube new machine requirement to inspect edge bonding
HighOngoingJitesh TMNo
21-03-202411:0017:006Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • 1. Program modification. 12MP test time similar with 5MP. Solution: Remove AI blowhole detection in the program.
  • 2. Copy program for RND to analysis
HighOngoingOng Chin QuanYes
21-03-202413:0015:002Service SupportMalfunction TroubleshootWrong Application Configuration SettingKaifaPenangMalaysia2D AOIV5200RemoteWork From HomeCustomerthe lighting calibration is cannot calibration success
  • after investigation the error is the cable of the lighting is broken ,after change a new cable is working well
HighClosedKoh Ze Qingafter investigation the error is the cable of the lighting is broken ,after change a new cable is working wellNo
21-03-202413:1514:301.25Service SupportMachine CommissioningRepair Station Computer InstallationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerInstall Repair station & Flex Flow
  • Successfully installed the Repair Station & configured Flex Flow
MediumClosedJitesh TMNo
21-03-202414:0016:302.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesLITEONTaipeiTaiwan2D AOIV5000HRemoteOffice-PenangCustomer & Distributor & InternalAI output Validation
  • Done configuration in our side
  • Suspect customer side haven't ready
HighOngoingOoi Weng SanNo
21-03-202414:0016:302.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalConduct Training to Brayan
  • Completed Chapter 3,4,5 and 6 for 2D AOI
HighOngoingOoi Weng SanYes
21-03-202417:0018:001Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPenangMalaysia2D AOIV5300EmailOffice-PenangCustomer & InternalRoute Check for INFINERA
  • Software released. Pending customer schedule to validate
MediumOngoingOoi Weng SanYes
21-03-202417:0017:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200EmailOffice-PenangDistributor & InternalMes Integration Modify for Carel
  • Software released. Pending customer schedule to validate
MediumOngoingOoi Weng SanYes
21-03-202417:0018:001Service SupportMalfunction TroubleshootMachine HardwareBitronGrugliasco TOItaly2D AOIV5200PhoneWork From HomeDistributor & InternalConveyor motor will become squealing if the E-Stop button is pressed then released without subsequently pressing the RESET button, but instead clicking the home conveyor button.
  • R&D suggest update to latest software to verify
HighOngoingOoi Weng SanNo
21-03-202418:0018:100.17MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000EmailOffice-PenangInternalTranslation of AXI GUI
  • Assigned to Paul
MediumOngoingOoi Weng SanNo
22-03-202403:4004:000.33MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysiaConformal Coating AOIVC5300EmailWork From HomeInternalMaintenance Manual of VC5300
  • Assigned to Hong Ann
HighOngoingOoi Weng SanNo
22-03-202408:3009:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingKaifaPenangMalaysia2D AOIV5200PhoneWork From HomeCustomer & DistributorMachine stops as the barcode scanner is not working
  • 1. UDP port 5000 occupied by process anydesk. Solution: Terminate the process in the task manager
  • 2. Program barcode match failure. Solution: Check barcode set up setting. Switch pre-scanner to TRUE.
MediumClosedOng Chin QuanWrong configuration settingsNo
22-03-202409:0017:008Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internalflex p5, v5300 evaluation
  • troubleshooting machine hang while run both side program together. currently suspect ram not enough to support 2 side program together
  • pending premtronic purchase new ram install to machine
HighOngoingKenny Tan Khai KeatYes
22-03-202409:0018:009Service SupportDocumentationMaintenance ManualFlexGuadalajaraMexicoConformal Coating AOIVC5300OfficeOffice-PenangDistributorConsolidation of maintenance manual for V5300 & VC5300
  • Completed
HighClosedTan Hong AnnNo
22-03-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • in process
No PriorityUnder MonitorBrayan LeonYes
22-03-202410:0011:001Service SupportEnquiryTechnical EnquiryFlexChennaiIndia2D AOIV5300PhoneWork From HomeInternalServer Based Computer for Flex Chennai for store 3 years image of PCB and outimg
  • Pending the recommended specification from KaiZhong
MediumOngoingOoi Weng SanNo
22-03-202414:3015:000.5Service SupportEnquiryTechnical EnquiryVD MAISKyivUkraine2D AOIA10PhoneWork From HomeDistributorTechnical Enquiry regarding scanner and lens
  • Replied
LowClosedOoi Weng SanNo
22-03-202416:0016:300.5Service SupportEnquiryTechnical EnquiryFlexPenangMalaysia2D AOIV5000HEmailWork From HomeDistributor & InternalClarification Needed on Dexcom Machine Configuration and Optional Parts
  • Sent Email
MediumOngoingOoi Weng SanNo
22-03-202416:3017:000.5Service SupportImprovement ProjectSoftware Update - Bug FixDeltaBangkokThailandConformal Coating AOIAllEmailOffice-PenangDistributor & InternalBarcode bugs + X Limit servo Alarm Bugs
  • Software released. Pending customer schedule to validate
MediumPending CustomerOoi Weng SanYes
22-03-202418:0019:301.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesLITEONTaipeiTaiwan2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAI output Validation
  • Validate worked
HighClosedOoi Weng SanYes
25-03-202409:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalRevised the Form by adding Priority, Venue, Target Close Date
  • Completed
-ClosedOoi Weng SanNo
25-03-202419-04-202409:0018:009Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internalflex p5, v5300 evaluation
  • support program create and verify onsite. can detect defect show in defect board. pending customer provide good board to verify false call
  • meeting with engineer from flex. Premtronic will send a email to request PIC of the evaluation from Flex to discuss and sample board from each work cell
HighOngoingKenny Tan Khai KeatYes
25-03-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Programing practice.
No PriorityOngoingBrayan LeonYes
25-03-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • in process
No PriorityUnder MonitorBrayan LeonYes
25-03-202410:0010:300.5Service SupportEnquiryTechnical EnquiryAdvanced EnergyManilaPhilippines2D AOIV5200EmailOffice-PenangDistributor & InternalConfirmation of Camera and Lens Configuration for New V5200 order of AEI Philippines
  • Jomar to confirm
HighOngoingOoi Weng SanNo
25-03-202429-03-202414:0014:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsVisteonReynosaMexicoConformal Coating AOIAllEmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - Visteon Mexico
  • Sent Email
HighOngoingOoi Weng SanNo
25-03-202429-03-202414:0014:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsFlexAguascalientesMexicoConformal Coating AOIAllEmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - Flex Mexico
  • Sent Email
HighOngoingOoi Weng SanNo
25-03-202430-03-202414:0014:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsFlexChennaiIndiaConformal Coating AOIAllEmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - Flex India
  • Sent Email
HighOngoingOoi Weng SanNo
25-03-202430-03-202414:0014:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsSchneider ElectricBengaluruIndiaConformal Coating AOIAllEmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - Schneider Electric
  • Sent Email
HighOngoingOoi Weng SanNo
25-03-202429-03-202414:0014:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsH&T - NPE East Europe SrlMadarasRomaniaConformal Coating AOIVC5300EmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - H&T - NPE East Europe Srl
  • Sent Email
HighOngoingOoi Weng SanNo
25-03-202422:3002:003.5Service SupportMachine CalibrationCPK Calibration,GRR CalibrationChannel ProductsGuadalajaraMexico3D SPIIconRemoteCustomer SiteCustomerHelp to make the CPK and GRR calibration for the machine serial NO M2Q170441
  • Done Calibration
MediumClosedKoh Ze QingNo
26-03-202430-04-202409:0018:009Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesCompuwareNew Taipei CityTaiwan2D AOIAllOfficeWork From HomeCustomer & Distributor & InternalWhole board image Colour contrast issue, Customer need it to be consistent.
  • Report have send to R&D
HighClosedChew Yong HuangNo
26-03-202430-04-202409:0018:009Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesCompuwareNew Taipei CityTaiwan2D AOIAllOfficeWork From HomeCustomer & InternalCompuware require new feature for Inspection image, which will show Component Defect and Name in Folder
  • Currently send report to R&D
HighPending R&DChew Yong HuangNo
26-03-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Reading training manuals for AOI 3D. Explanation and practice on how to install and configure scanners, addressing questions and practicing the topic.
No PriorityOngoingBrayan LeonYes
26-03-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallOffice-PenangInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
26-03-202412-04-202411:0011:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPenangMalaysia2D AOIV5300RemoteOffice-PenangCustomer & InternalRoute Check for INFINERA
  • Updated. But pending JMES program to validate
MediumOngoingOoi Weng SanYes
26-03-202412-04-202413:0016:003MagicRay InternalDocumentation (Internal)Service ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalAdd PivotTable for Pending Issues Filter by Status
  • Tried some method.
  • Still pending for the suitable method
LowOngoingOoi Weng SanNo
26-03-202422-04-202413:0018:005Service SupportMachine CommissioningHardware Setting OptimisationQuantaMonterreyMexico2D AOIV5300LaptopOffice-PenangInternalunderstand Camera XY calibrate skill from jian ping & Chin Quan
  • visit plexus discuss with Chin Quan for task calibrate camera XY in quanta mexico
MediumOngoingKenny Tan Khai KeatNo
26-03-202427-03-202414:3016:001.5Service SupportMachine CommissioningOffline Programming Computer InstallationKaifaPenangMalaysia2D AOIV5200RemoteWork From HomeCustomerthe customer wanted to let the offline programming laptop that he is using ,able to view the data of spc for machine directly from the laptop .
  • by install mysql into the laptop ,then config the spc make sure the ip call is refer to the machine ip，however when double click for the details in spc cant show well, will continue tomorrow
MediumOngoingKoh Ze QingNo
26-03-202405-04-202416:0018:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalConduct Training to Brayan
  • External Barcode Setup
HighUnder MonitorOoi Weng SanYes
26-03-202427-04-202417:0018:001Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • OEE Display -All OEE details needs to be display in percentage, currently Main interface and Report export all display in decimal format -Current OEE display on main interface is showing OEE Result on current date, customer wants the flexibility to Choose OEE results by Days, Weeks and Months. Report export data - Customer wants Data export on Downtime Details, OK Boards, NG Board, Operational Time - mainly is Performance, Availability, Yield calculation data which they want to display the Raw data to see Data Filtering - They want the ability to filter data where they can extract specific timeline for display - the Filter include Bay/Plant Machine/ multiple machine Year Week Day - They want export format to be align side by side for comparison
HighPending CustomerChew Yong HuangNo
26-03-202429-03-202419:0019:300.5Service SupportImprovement ProjectSoftware Update - Bug FixWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalSoftware bugs of Repair Station unable to confirm by sequence
  • R&D released software
MediumOngoingOoi Weng SanYes
26-03-202412-04-202419:0020:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesDeltaTaipeiTaiwan2D AOIV5000HRemoteOffice-PenangCustomer & Distributor & InternalPQM Activation
  • Customer configurate on their PQM system
HighOngoingOoi Weng SanYes
26-03-202419:0020:001Service SupportImprovement ProjectSoftware Update - Bug FixWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributor & Internalsoftware bug of MES error message
  • Completed
MediumClosedOoi Weng SanYes
27-03-202409:0010:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesDeltaTaipeiTaiwan2D AOIV5000HRemoteOffice-PenangCustomer & Distributor & InternalPQM Activation
  • Completed
HighClosedOoi Weng SanYes
27-03-202422-04-202409:0012:003Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internalflex p5, v5300 evaluation
  • meeting with each work cell PIC to understand requirement, receive good board to capture image and program, create program part will done by premtronic wong
HighOngoingKenny Tan Khai KeatYes
27-03-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Practice and questions on scanner installation and conclusion of this topic. Reviewing program with a malfunction on the V320 machine, Explanation of sales support material.
No PriorityOngoingBrayan LeonYes
27-03-202405-04-202410:0012:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalConduct Training to Brayan
  • Barcode Scenario introduction
HighUnder MonitorOoi Weng SanYes
27-03-202410:3011:000.5Service SupportMalfunction TroubleshootMagicRay Software BugsFlexPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangDistributor & InternalThe board unable to unload to buffer stocker after inspection
  • Dexcom project is end. Not required further toubleshooting
LowClosedOoi Weng SanSoftware bugYes
27-03-202418-04-202412:0016:304.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerNew Requirement from Customer for Top & Bottom Inspection, during Auto Switch from MES return value need do consider last 2 character of the Workorder with part number of the Product
  • R&D provided the updated software.
  • Updated same in the machine. Tested for single Bottom side product and found working good
  • Currently customer do not have Top & Bottom inspection board, Once customer has the board the same will be validated
LowOngoingJitesh TMNo
27-03-202414:0019:005Service SupportImprovement ProjectSoftware Update - DMS UpdateJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorUpdate new DMS Version
  • Previous DMS face Data Query issue, Unable to show Pie chart of true and false call
  • After Update able to Display data, Able to display multiple machine
MediumClosedChew Yong HuangNo
27-03-202427-04-202414:0019:005Service SupportMalfunction TroubleshootPLC RelatedJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorUpdated PLC cause AOI unable to homing properly
  • Updated PLC on idle V5300, Customer said after PLC update run for one week no problem, when switch program then problem occur
  • Unable to surface the problem on the machine, all working as normal, able to homing
  • Suspect is the original Machine problem, due to testing on idle machine
  • Will have to wait machine of problem to stop production in order to find out problem
  • Current Machine have surface homing issue, will arrange onsite on tuesday 10am 02/04/2024
MediumUnder MonitorChew Yong HuangNo
27-03-202415:3018:303Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexOfakimIsrael2D AOIV5200RemoteOffice-PenangCustomer & InternalValidation the software if board is soldered on the bottom side, Flex MES team represent the process by adding the letters X2 to the end of the WO
  • Completed
HighClosedOoi Weng SanNo
27-03-202416:0018:002Service SupportImprovement ProjectSoftware Update - DMS UpdateJabilPenangMalaysia2D AOIV5300PhoneOffice-PenangInternalDMS update to enable to value of OEE
  • Guide YH to fix the unable to open PLC program problem
HighClosedOoi Weng SanNo
27-03-202416:0018:002Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesDeltaTaipeiTaiwan2D AOIV5300RemoteOffice-PenangCustomer & DistributorAI output activation
  • Completed
HighClosedOoi Weng SanNo
27-03-202416:0018:002MagicRay InternalDocumentation (Internal)TranslationMagicRayJohorMalaysiaConformal Coating AOIVC5300RemoteWork From HomeInternalHelp to translate the UV light calibration for CCI
  • closed
MediumClosedKoh Ze QingNo
27-03-202412-04-202417:0018:001Service SupportMalfunction TroubleshootMagicRay Software BugsFlexAguascalientesMexicoConformal Coating AOIAllEmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - Flex Mexico
  • Rene worry MES won't work
  • Koh Ze Qing sent a software to confirm the MES is working
HighOngoingOoi Weng SanYes
28-03-202407:3010:303Service SupportImprovement ProjectSoftware Update - MES CustomizationUSIGuadalajaraMexico2D AOIV5300PhoneWork From HomeDistributor & InternalUSI MES Modification
  • Combine top and bottom results to 1 file
HighClosedOoi Weng SanNo
28-03-202409:0018:009Service SupportDocumentationWork InstructionEllsworthManilaPhilippines3D AOICubeOfficeOffice-PenangDistributorExternal Barcode Scanner Setup Procedure
  • Completed
MediumClosedTan Hong AnnNo
28-03-202411:0014:003Service SupportMalfunction TroubleshootMagicRay Software BugsEverWinTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorRepair Station: The program will not jump directly to the sub item as it normally should
  • Need to click with the mouse to proceed it. This situation will happened, when the program is using socket window + there is a false call of short circuit appeared in the inspection result.
  • Customer feedback about at machine V5300 when already done confirm the false call result of the top side of program at repair station, then change to confirm the false call result at bottom side of program,
  • Already feedback to RND, RND will launch the new software version on 29 of March to solve this issues.
HighClosedKoh Ze Qingconfirm as bug , RND will give new version update on thisNo
28-03-202411:0016:005Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteCustomer SiteCustomerMeeting with Mohideen, Karthik, Renjith
  • Mohideen- New CCI machine Requirement for additional line for Cisco Project, requested to send the Quote ASAP
  • Karthik- For Lenovo had asked for a new machine, but Karthik informed that the project is under hold, will let us know when the project resumes
  • Renjith- For Apple Project transfer machine, project will start from June & Flex is in process of releasing the PO
MediumClosedJitesh TMNo
28-03-202412-04-202413:0015:002Service SupportImprovement ProjectSoftware Update - Bug FixWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalSoftware bugs of Repair Station unable to confirm by sequence
  • Feedback on others bugs
  • Verify in offline, encounter the bugs
  • Already feedback to R&D
MediumPending R&DOoi Weng SanYes
28-03-202413:0014:001Service SupportImprovement ProjectSoftware Update - Bug FixSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RRemoteCustomer SiteCustomerVersion update to V4.1.0 for Bug fix to avoid the Prevent Z-axis thickness measurement point sensor collision.
  • Took back up of the current running AOIBin folder of CCI machine (V3.2.0)
  • Updated to latest Version (V4.1.0) to avoid the Prevent Z-axis thickness measurement point sensor collision.
  • Tested the machine & found working good.
HighClosedJitesh TMNo
28-03-202415:0018:003MagicRay InternalMeeting (Internal)R&D MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalFinalize Jabil Vietnam Requirement for DMS
  • All question regarding jabil requirement have been go through and understood by R&D, Will begin update on DMS
-ClosedChew Yong HuangNo
28-03-202412-04-202416:0018:002MagicRay InternalDocumentation (Internal)Service ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalAdd PivotTable for Pending Issues Filter by Status
  • Completed the VBA code for Pending Issues PivotTable, still working on it
LowOngoingOoi Weng SanYes
28-03-202412-04-202416:3017:000.5Service SupportEnquiryTechnical EnquiryFlexPenangMalaysia2D AOIV5000HEmailWork From HomeDistributor & InternalClarification Needed on Dexcom Machine Configuration and Optional Parts
  • Still pending KaiZhong confirmation on some parts
MediumPending R&DOoi Weng SanYes
29-03-202408:3010:001.5MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--LaptopWork From HomeInternalMeeting discuss for Apex exhibition
  • discuss for item need to be show in exhibition, confirm hotel and meet up date
-ClosedKenny Tan Khai KeatNo
29-03-202412-04-202409:0009:300.5MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000EmailOffice-PenangInternalTranslation of AXI GUI
  • Received from Paul
  • Assigned to Hong Ann for second review.
MediumOngoingOoi Weng SanYes
29-03-202409:0018:009MagicRay InternalDocumentation (Internal)Work InstructionMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangInternalUV Light Source Calibration Procedure Work Instruction
  • Completed
MediumClosedTan Hong AnnNo
29-03-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Training on installation, application, and operation of drivers.
No PriorityOngoingBrayan LeonYes
29-03-202412-04-202409:3010:301Service SupportEnquiryTechnical EnquiryFlexPenangMalaysia2D AOIV5000HEmailWork From HomeDistributor & InternalClarification Needed on Dexcom Machine Configuration and Optional Parts
  • Still pending KaiZhong confirmation on some parts
MediumPending R&DOoi Weng SanYes
29-03-202410:0014:004MagicRay InternalDocumentation (Internal)Gantt ChartMagicRayPenangMalaysia--OfficeOffice-PenangInternalGantt Chart to track documentation
  • Completed
HighClosedOoi Weng SanNo
29-03-202408-04-202413:0016:003MagicRay InternalEnquiry (Internal)Technical EnquiryMagicRayPenangMalaysiaConformal Coating AOIVC5300LaptopOffice-PenangInternalunderstand side camera CCI from product manager
  • discuss with yan jie to understand side camera CCI status. for show in exhibition, pending she share more info document(print screen on software interface)
MediumOngoingKenny Tan Khai KeatNo
29-03-202413:3015:001.5MagicRay InternalDocumentation (Internal)TranslationMagicRayJohorMalaysiaConformal Coating AOIVC5000RemoteWork From HomeInternalhelp to translate the way to do uv calibration using uv meter
  • Done
MediumClosedKoh Ze QingNo
29-03-202404-04-202415:0018:003MagicRay InternalSoftware ValidationLarge FOV AOISchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteOffice-PenangInternalverify v320 Board similar region window function with remote department
  • current found the function not really have good performance in version march.11, pending rnd share new version to verify
MediumPending R&DKenny Tan Khai KeatNo
29-03-202412-04-202416:0016:300.5Service SupportImprovement ProjectSoftware Update - Bug FixWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalSoftware bugs of Repair Station unable to confirm by sequence
  • Released the software that fix the bugs
MediumPending DistributorOoi Weng SanYes
29-03-202412-04-202416:3017:301Service SupportEnhancement SuggestionCustomerFlexOfakimIsrael2D AOIV5200PhoneOffice-PenangCustomer & InternalAdd auto unload with Ng signal for models with no programming made
  • Received the software from R&D
HighOngoingOoi Weng SanYes
29-03-202412-04-202417:0018:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMukachevoUkraine2D AOIV5200EmailOffice-PenangCustomer & Distributor & InternalIf the barcode is repeated, and the AOI does not allow inspection for a second time, a message window should pop up to alert the end user.
  • The software is released.
  • Allow for 2nd inspection
HighPending CustomerOoi Weng SanYes
29-03-202412-04-202417:0018:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMukachevoUkraine2D AOIV5200EmailOffice-PenangCustomer & Distributor & InternalIf the carrier is without a barcode, prompt the "SCAN BARCODE" window. The operator should click "Board Send Out" to unload the carrier with an NG signal.
  • The software is released.
HighPending CustomerOoi Weng SanYes
29-03-202412-04-202417:3018:301Service SupportMalfunction TroubleshootMachine HardwareBitronGrugliasco TOItaly2D AOIV5200PhoneWork From HomeDistributor & InternalConveyor motor will become squealing if the E-Stop button is pressed then released without subsequently pressing the RESET button, but instead clicking the home conveyor button.
  • sent V809.7.1 software
HighPending DistributorOoi Weng SanYes
29-03-202419:0020:001MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysiaConformal Coating AOIVC5300EmailWork From HomeInternalMaintenance Manual of VC5300
  • Hong Ann sent
HighClosedOoi Weng SanYes
30-03-202409:3017:308MagicRay InternalExaminationService Engineer ExamMagicRayJohorMalaysia--Laptop-Internalmagicray internal service support examination
  • Done
-ClosedKoh Ze QingNo
01-04-202409:0012:003Service SupportEnhancement SuggestionDistributorCompuwareNew Taipei CityTaiwan2D AOIAllPhoneWork From HomeDistributor & InternalDiscussion on Compuware requirement for our AOI
  • Have inform distributor on the status for the two requirement
  • Whole Board image R&D have rejected due to Camera path is set and unable to change colour lighting
  • Component picture R&D suggested to name the folder instead of adding info to picture which can reduce work load
  • Distributor will discuss with customer on these issue and confirm their respond to move on with the alternate method
HighClosedChew Yong HuangNo
01-04-202404-04-202409:0012:003MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-PenangInternalconduct 3D AOI training to Brayan
  • help brayan check 3D aoi software unable to open issue on his laptop.
  • finish chip chapter
LowOngoingKenny Tan Khai KeatNo
01-04-202422-04-202409:0018:009MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangInternalCCI Training Materials
  • On-going
MediumOngoingTan Hong AnnNo
01-04-202409:0012:003MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalReview on AXI Software Interface Translation
  • Completed
HighClosedTan Hong AnnNo
01-04-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • 3D software training
No PriorityOngoingBrayan LeonYes
01-04-202410-05-202410:0015:305.5MagicRay InternalDocumentation (Internal)Service ReportMagicRayPenangMalaysia--OfficeOffice-PenangInternalAdd PivotTable for Pending Issues Filter by Status
  • VBA code works well for filter
LowOngoingOoi Weng SanYes
01-04-202410-04-202410:0013:003Service SupportMalfunction TroubleshootMagicRay Software BugsFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerPointer Laser Height Measuring unit hit the conveyor
  • Took back up of the current running AOIBin folder of CCI machine (V4.0.0)
  • Updated to latest Version (V4.1.0) to avoid the Prevent Z-axis thickness measurement point sensor collision.
  • Tested the machine & found working good.
HighOngoingJitesh TMYes
01-04-202416:0017:301.5Service SupportMeetingService MeetingKaifaPenangMalaysia--OnsiteCustomer SiteCustomer & DistributorImplementation of AI to auto fine tune
  • Not possible for now
LowClosedOoi Weng SanNo
01-04-202416:0018:002MagicRay InternalMeeting (Internal)R&D MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternal2nd Meeting on DMS requirement for Jabil Vietnam
  • Guoli confirm on the logic and calculation for all customer request.
  • Discussion on all Interface changes and report format
  • Target Software release is on mid July
-ClosedChew Yong HuangNo
01-04-202416:3016:450.25Service SupportMalfunction TroubleshootMagicRay Software Dongle KeyGemmy-tekTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorCustomer facing Terminal services detected (H0027) when trying to remote control the aoi offline pc for the programming
  • Go to run ,type services.msc ,go find remote desktop services then right click ,start for this services,then restrat the pc
HighClosedKoh Ze QingThe remote desktop services is not initializeNo
01-04-202417:3018:000.5Service SupportMalfunction TroubleshootMagicRay Software BugsSchneider ElectricBengaluruIndiaConformal Coating AOIAllEmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - Schneider Electric
  • Jitesh updated
HighClosedOoi Weng SanSoftware BugsYes
01-04-202417:3018:000.5Service SupportMalfunction TroubleshootMagicRay Software BugsFlexChennaiIndiaConformal Coating AOIAllEmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - Flex India
  • Jitesh updated
HighClosedOoi Weng SanSoftware bugsM5Q360794Yes
01-04-202418:1318:300.28Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesGemmy-tekTaoyuan CityTaiwanLarge FOV AOIV320PhoneWork From HomeDistributorThe customer requires for the add bad mark features
  • update to a newer software version which has this features.
MediumClosedKoh Ze QingNo
01-04-202412-04-202420:0021:301.5MagicRay InternalDocumentation (Internal)Service ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalAdd PivotTable for Pending Issues Filter by Status
  • filter by status works well
  • still working on the method to display the pending issues
LowOngoingOoi Weng SanYes
02-04-202407:3008:000.5Service SupportEnquiryTechnical EnquiryFlexPenangMalaysia2D AOIV5000HEmailWork From HomeDistributor & InternalClarification Needed on Dexcom Machine Configuration and Optional Parts
  • Sent Email
MediumPending DistributorOoi Weng SanYes
02-04-202408:0010:002Service SupportMalfunction TroubleshootMagicRay Software Dongle KeyFoxconnGuadalajaraMexico2D AOIV5000EmailOffice-PenangDistributorFoxconn C5000XL-WS LICENSE NOT FOUND
  • Completed
HighClosedOoi Weng SanDongle key not detectedMI4952M37No
02-04-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Basic training on AOI 3D concepts. We faced some software installation issues that caused a slight delay.
No PriorityOngoingBrayan LeonYes
02-04-202411-04-202409:3012:303Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerDuring Program Auto switch through MES, if Program Not available in Program Library then PCBA should pass to NG conveyor
  • Updated the latest Software provided by the R&D
  • Now when we press OK the board is moving out., but customer requirement without operator intervention board need to move out
  • feed back to R&D
HighPending R&DJitesh TMYes
02-04-202410:0012:002Service SupportEnquiryQuotation EnquiryEverWinTaoyuan CityTaiwan2D AOIV5300OfficeOffice-PenangDistributor & InternalQuotation to update the machine unload direction to dual
  • Sophie provided the quotation
LowClosedOoi Weng SanNo
02-04-202405-04-202410:0013:003Service SupportMalfunction TroubleshootPLC RelatedJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorUpdated PLC cause AOI unable to homing properly
  • Have Located the problem and issue fixed by R&D support
  • Currently under monitor for one week before closing
MediumUnder MonitorChew Yong HuangYes
02-04-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallOffice-PenangInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
02-04-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--LaptopWork From HomeInternalWeekly service Meeting
  • discuss all pending item and service website with team
-ClosedKenny Tan Khai KeatNo
02-04-202403-04-202413:0014:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesKaifaJohorMalaysia2D AOIV2000LaptopOffice-PenangCustomer & DistributorKaifa wishes to standardize the software to version B360808-006-005
  • Replied email and assign Zeqing to assist
LowOngoingOoi Weng SanNo
02-04-202412-04-202414:3018:003.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalConduct Training to Brayan
  • Explain each icon of the software
  • Stop at Settings
HighUnder MonitorOoi Weng SanYes
02-04-202414:3015:000.5Service SupportEnhancement SuggestionCustomerFlexMigdal HaEmekIsrael2D AOIV5200PhoneOffice-PenangCustomer & InternalAdd auto unload with Ng signal for models with no programming made
  • Validation failed. R&D to fix the bugs
HighPending R&DOoi Weng SanYes
02-04-202415:0017:002MagicRay InternalEnquiry (Internal)Technical EnquiryMagicRayPenangMalaysiaConformal Coating AOIAllPhoneOffice-Penang-understand side camera CCI from product manager
  • receive print screen for new feature from product manager, RND and explained how the feature work
MediumClosedKenny Tan Khai KeatYes
02-04-202412-04-202415:3017:001.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorthe offline pc cannot load program from machine ,the the repair station cannot show the program running correctly
  • first solution solved, second solution got ideas to solve it already,waiting for customer confirm time with us
MediumPending CustomerKoh Ze QingNo
02-04-202415:4517:452Service SupportMalfunction TroubleshootProgramming RelatedKaifaJohorMalaysia2D AOIV2000OfficeOffice-PenangCustomerPop error of cannot found picture, please refresh the result
  • Customer redo the program
HighClosedOoi Weng SanProgram corruptedNo
02-04-202404-04-202417:0017:150.25MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-PenangInternalconduct 3D AOI training to Brayan
  • base on RND suggest , install Driver in laptop, fixed software cant open issue. training still on going
LowUnder MonitorKenny Tan Khai KeatYes
02-04-202417:3018:301Service SupportEnquiryTechnical EnquiryFlexChennaiIndia2D AOIV5300OfficeOffice-PenangInternalServer Based Computer for Flex Chennai for store 3 years image of PCB and outimg
  • Our software not really required a server to store image
  • K-smart and V-one is different, they with complex SQL which required server based computer
  • Hardsize should be the main factor
MediumClosedOoi Weng SanYes
02-04-202403-04-202418:0018:300.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMukachevoUkraine2D AOIV5200EmailOffice-PenangCustomer & Distributor & InternalIf the carrier is without a barcode, prompt the "SCAN BARCODE" window. The operator should click "Board Send Out" to unload the carrier with an NG signal.
  • Customer updated the software but, validation failed
  • Scheduled today to troubleshoot
HighOngoingOoi Weng SanYes
03-04-202415-04-202402:0003:001MagicRay InternalSoftware ValidationLarge FOV AOISchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeInternalverify v320 Board similar region window function with remote department
  • verify latest software with distributor, problem still exist. but that day wifi slow hard to remote. will arrange another time to verify again,
MediumPending DistributorKenny Tan Khai KeatYes
03-04-202404-04-202407:0008:001Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5000EmailOffice-PenangDistributorHead moves incorrectly, Y triggered software limit
  • Scheduled troubleshoot tomorrow morning 7am
HighOngoingOoi Weng SanMI4952M37No
03-04-202407:3007:400.17Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300PhoneWork From HomeCustomercustomer want to save the pcbimage for whole board, show them how to open the extra thing test to achieve this.
  • done
HighClosedKoh Ze QingNo
03-04-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalAOI Software Settings Explanation
  • Completed
MediumClosedTan Hong AnnNo
03-04-202406-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • : Continued explanations on the 3D system, along with our weekly Service Overseas meeting. Trained on software functions and configuration options.
No PriorityOngoingBrayan LeonYes
03-04-202409:0015:306.5Service SupportProduction SupportDay ShiftFoxconnGuadalajaraMexico2D AOIV5300PhoneWork From HomeCustomer & DistributorSupport for Marcos Navarro with software questions he was receiving from Foxconn regarding image storage and FOV.
  • During Tuesday, Foxconn encountered several issues after updating the V5300 machine to version 005. We provided extensive phone support and requested remote access to review configurations, which they did not grant us. As a result, the resolution of the issues was delayed until their engineer stopped responding to our inquiries.
HighClosedBrayan LeonNo
03-04-202409:3009:500.33MagicRay InternalSoftware Validation3D AOIMagicRayGuadalajaraMexico3D AOICubeRemoteWork From HomeInternalBrayan cant open the 3D AOI software in his own laptop ,help him to verify for this.
  • Done by upgrade to a newer version of the software of 3D AOI as the previous version is too old and might have some hidden bug causes cant open
LowClosedKoh Ze QingNo
03-04-202405-04-202410:0018:008MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalConduct Training to Brayan
  • Explain all the function of 2D AOI software
HighUnder MonitorOoi Weng SanYes
03-04-202410:3019:008.5Service SupportProgramming SupportProgram OptimisationKaifaPenangMalaysia2D AOIV5200OnsiteCustomer SiteCustomerOptimized Through-hole program
  • Currently able to lower the FPY to 99.26%
LowClosedChew Yong HuangNo
03-04-202411:0015:004Service SupportMalfunction TroubleshootMagicRay Software BugsFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerPointer Laser Height Measuring unit hit the conveyor
  • Replaced the Laser Protective cover
  • Tested the board and all found good.
HighClosedJitesh TMSoftware BugYes
03-04-202412:0012:150.25Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--LaptopCustomer SiteCustomer & DistributorMeeting regarding the current situation of the machine and customer satisfaction
  • Discussed regarding the further update for the MES
  • Discussed regarding the performance of the machine
MediumClosedJitesh TMNo
03-04-202412:0012:300.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteCustomer SiteCustomerIn repair station reference image was not displayed
  • Took board image and FOV image
  • shown the same to customer
LowClosedJitesh TMNo
03-04-202416:3018:201.83Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV5000HPhoneWork From HomeCustomerThere is erorr alarm pop out in x servor of the machine
  • solved,by plug out then plug in again UVW wire.
HighClosedKoh Ze Qingthe loose of uvw wire plug out then plug in again solvedNoNo
04-04-202407:0010:003Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5000RemoteOffice-PenangDistributorHead moves incorrectly, Y triggered software limit
  • Completed
  • Changed the position of slow and stop sensor
HighClosedOoi Weng SanSensor close to limitNoYes
04-04-202408:4009:100.5Service SupportMalfunction TroubleshootMagicRay Software BugsKaifaPenangMalaysia2D AOIV5200RemoteWork From HomeCustomerRepair Station unable to Display
  • Able to show after initiallized Interface
LowClosedChew Yong HuangSoftware BugNo
04-04-202409:0006:0021MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-PenangInternalconduct 3D AOI training to Brayan
  • complete 3D AOI training for chapter SOT & IC
LowClosedKenny Tan Khai KeatYes
04-04-202406-04-202409:0017:008MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Continued explanation of 3D system algorithms. Practiced applying them and resolved some doubts
No PriorityOngoingBrayan LeonYes
04-04-202411:0011:400.67Service SupportProgramming SupportProgram CreationFoxconnGuadalajaraMexico2D AOIV5000RemoteOffice-PenangDistributorDemonstration in CPU Pin program creation
  • Teach how to draw and extract colour, unable to to show body window and single FOV due to old software versiom
LowClosedChew Yong HuangNo
04-04-202412-04-202411:3017:306Service SupportImprovement ProjectSoftware Update - Bug FixDeltaBangkokThailandConformal Coating AOIAllEmailOffice-PenangDistributor & InternalBarcode bugs + X Limit servo Alarm Bugs
  • Validate Hand mode, but failed
  • Validate X limit servo alarm. Failed
MediumPending R&DOoi Weng SanYes
04-04-202412-04-202414:1016:102Service SupportImprovement ProjectSoftware Update - Bug FixFlexMukachevoUkraine2D AOIV5300RemoteWork From HomeCustomerHelp to verify the new software version that is solved the barcode will not scan issues ,and after click the board out button the board not load out issues
  • confirm is software bugs that is need the modifcation from RND
HighPending R&DKoh Ze QingNo
04-04-202410-04-202416:0018:002MagicRay InternalDocumentation (Internal)Software Release NoteJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeInternalDMS requirement translation
  • Currently doing Translation for Hao on the DMS requirement send by china
MediumOngoingChew Yong HuangNo
04-04-202417:0018:001Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteWork From HomeCustomerhelp to downgrade to the version V06-08 B36808-006-005
  • done
MediumClosedKoh Ze QingNo
05-04-202405-05-202409:0012:003Service SupportEnquirySoftware EnquiryJabilChihuahuaMexicoLarge FOV AOIV320RemoteWork From HomeDistributorJabil Concerned on Logfile time for Board Inspection
  • Marcos said customer wants folder date to be the same as Logfile time, the log has to be based on after board went through machine.
  • Currently folder date modfied is based on the time which operator by off the board, which is reasonable due to folder on generate if board is OK
  • Currently enquire on Customer motives in changing the logic
MediumOngoingChew Yong HuangNo
05-04-202423-04-202409:0018:009Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Tested 2 defects board for two different model (P1043070 and 1300707-03)
HighOngoingOng Chin QuanYes
05-04-202409:0009:100.17Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internalflex p5, v5300 evaluation
  • pass to Yong Huang follow up due to outstation
HighClosedKenny Tan Khai KeatYes
05-04-202409:0017:308.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPrograming training
  • Training done
No PriorityClosedBrayan LeonYes
05-04-202410:0018:008MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalConduct Training to Brayan
  • Explain all the function of 2D AOI software, Repair station, SPC
  • Install SPI software
HighClosedOoi Weng SanYes
05-04-202410:0010:300.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeCustomerthe repair station cant view the result from machine
  • done by changing the ip address at the path setting
HighClosedKoh Ze Qingwrong ip configNo
05-04-202410:0016:306.5Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteWork From HomeCustomerhelp to downgraded to V06-08 B36808-006-005 facing the barcode will not show at log file
  • done by change the software version to 26/4/2021 one, then change the outputclassname to outputMalaysiaKaifa
MediumClosedKoh Ze QingNo
05-04-202420-04-202410:0015:005Service SupportMachine CommissioningNew Machine InstallationFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerNew Machine Installation
  • Unpacked the machine, checked the received items
  • moved the machine to Line and carried out leveling in a temporary location.
MediumOngoingJitesh TMNo
05-04-202413:0014:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesKaifaJohorMalaysia2D AOIV2000LaptopOffice-PenangCustomer & DistributorKaifa wishes to standardize the software to version B360808-006-005
  • Completed
  • Now using B36808-006-005 Released date 27-04-2021
LowClosedOoi Weng SanYes
06-04-202409-04-202409:0018:009Service SupportProduct Training2D AOI Newly Added Special Features TrainingEllsworthManilaPhilippines2D AOIAllOfficeOffice-DongguanDistributor2D AOI and Large FOV Specific key topics training for upcoming installation at Leaders
  • On-going
HighOngoingTan Hong AnnNo
07-04-202412-04-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalProduct introduction and basic function for new colleague Laszlo
  • On-going
MediumOngoingTan Hong AnnNo
08-04-202409:0009:300.5Service SupportImprovement ProjectSoftware Update - Bug FixWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalSoftware bugs of Repair Station unable to confirm by sequence
  • Validate worked
MediumClosedOoi Weng SanYes
08-04-202409:0011:002MagicRay InternalDocumentation (Internal)Software Release NoteJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeInternalDMS requirement translation
  • Done with translation, have send to customer
MediumClosedChew Yong HuangYes
08-04-202411-04-202409:0015:006Service SupportExhibitionIPC APEX EXPO (United States)QuiptechGuadalajaraMexico2D AOIV5300Onsite-InternalIPCAPEX 2024
  • onsite preparation with Carlos
-OngoingKenny Tan Khai KeatNo
08-04-202420-04-202410:0015:005Service SupportMachine CommissioningNew Machine InstallationFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerNew Machine Installation
  • Power ON the Machine in a temporary location
  • Took software backup's, Calibration completed
  • Waiting for PCB
MediumOngoingJitesh TMYes
08-04-202409-04-202411:4515:303.75Service SupportMachine CommissioningOffline Programming Computer InstallationFlexMigdal HaEmekIsrael2D AOIV5200RemoteCustomer SiteCustomerWhile Offline Repair station Software is not opening
  • Customer was using only C drive
  • All the settings were linked to D drive, changed the paths to C drive
  • still not accepting, asked the customer to add D drive
LowPending CustomerJitesh TMNo
08-04-202412:0018:006Service SupportEnquiryTechnical EnquiryFlexPenangMalaysia2D AOIV5000HEmailWork From HomeDistributor & InternalClarification Needed on Dexcom Machine Configuration and Optional Parts
  • Parts confirmed
  • Sophie sent quotation
MediumClosedOoi Weng SanYes
08-04-202412-04-202415:0017:002Service SupportMalfunction TroubleshootMES RelatedJabilChihuahuaMexicoLarge FOV AOIV320RemoteOffice-PenangDistributorJabil Concerned on Logfile time for Board Inspection
  • Have verify using Office Machine and Customer outputclassname file
  • Office machine unable to surface the issue, suspect is customer AOIBin have issue, will request from Jabil
MediumPending CustomerChew Yong HuangYes
09-04-202430-04-202407:4008:401Service SupportMalfunction TroubleshootMES RelatedJabilChihuahuaMexicoLarge FOV AOIV320RemoteWork From HomeDistributorJabil Concerned on Logfile time for Board Inspection
  • Found out log file time has been frozen, not delay
  • the log file will stamp the time from the first inspection board, then will frozen the time stamp in the consecutive inspection log, all time same with first log
  • After re-open inspection, log will renew to last timestamp, this will need R&D involvement
MediumOngoingChew Yong HuangYes
09-04-202411-04-202408:3018:3010Service SupportExhibitionIPC APEX EXPO (United States)QuiptechGuadalajaraMexico2D AOIV5300Onsite-InternalIPCAPEX 2024
  • Exhibition firstday， explanation different type machine to visitor with show video and slide on laptop
-OngoingKenny Tan Khai KeatYes
09-04-202409:0018:009Service SupportProduct Training2D AOI Newly Added Special Features TrainingEllsworthManilaPhilippines2D AOIAllOfficeOffice-DongguanDistributor2D AOI and Large FOV Specific key topics training for upcoming installation at Leaders
  • Completed
HighClosedTan Hong AnnYes
09-04-202409-04-202410:0017:007Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • 1. Completed 30 boards inspection (10 times repeatability for each board) for model P1043070
HighOngoingOng Chin QuanYes
09-04-202409-04-202410:0015:005Service SupportMachine CommissioningNew Machine InstallationFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerNew Machine Installation
  • Created a program
  • Customer need to provide the Line Layout.
  • Closing this as machine is working good.
MediumClosedJitesh TMYes
09-04-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
09-04-202409-04-202411:1516:305.25Service SupportMachine CommissioningOffline Programming Computer InstallationFlexMigdal HaEmekIsrael2D AOIV5200RemoteCustomer SiteCustomerWhile Offline Repair station Software is not opening
  • Copied the AOIBin from machine
  • Installed Visual software, still not opening
  • tried the AOIBin.zip folder from the machine. issue still the same
  • Weng San support to copy the AOIBin folder from his Laptop.
  • Updated the software to current version and found offline station was working fine
LowClosedJitesh TMYes
09-04-202411:3017:306Service SupportImprovement ProjectSoftware Update - Bug FixDeltaBangkokThailandConformal Coating AOIVC5000RemoteWork From HomeDistributor & InternalBarcode bugs + X Limit servo Alarm Bugs
  • X - limit due to Sensor position
  • Barcode due to old PLC version
MediumClosedOoi Weng SanYes
09-04-202414:0014:300.5MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000EmailOffice-PenangInternalTranslation of AXI GUI
  • Completed
  • Yong Huang review, Paul first draft
MediumClosedOoi Weng SanYes
09-04-202417:0018:001Service SupportEnquirySoftware EnquiryJabilHCMCVietnamConformal Coating AOIAllEmailWork From HomeCustomer & Distributor & InternalCompatibility of MagicRay CCI with Windows 11
  • Completed
  • We have conducted testing for the upgrade from Windows 10 to Windows 11 and have not encountered any significant issues.
  • However, we are unable to support the process of reinstalling the system and upgrading to Windows 11 due to potential driver-related challenges. At this time, we have not been able to complete comprehensive testing in this area, and the testing process itself is quite time-consuming. Given our current testing window of one week and the transition from Windows 10 to Windows 11, our R&D team does not recommend proceeding with the upgrade. To summarize, further testing is required to address potential driver-related issues before officially endorsing Windows 11.
  • At present, due to ongoing projects, there are no immediate plans for migration to Windows 11.
  • We estimate that implementation of Windows 11 could occur next year.
LowClosedOoi Weng SanNo
09-04-202428-06-202417:0018:301.5Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Held a meeting with Jabil in DMS request adjustments, only one adjustment is needed
  • Customer are concerned with payment, will have to pass to china sales to handle
HighOngoingChew Yong HuangYes
10-04-202411-04-202408:3018:3010Service SupportExhibitionIPC APEX EXPO (United States)QuiptechGuadalajaraMexico2D AOIV5300Onsite-InternalIPCAPEX 2024
  • Exhibition second day， explanation different type machine to visitor with show video and slide on laptop
-OngoingKenny Tan Khai KeatYes
10-04-202419-04-202409:0010:001Service SupportImprovement ProjectSoftware Update - Bug FixFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalBottom not able to output board photo when top side enabled white light
  • Remote found out is software bug
  • Temporary disable white light
HighOngoingOoi Weng SanNo
10-04-202410:0010:100.17Service SupportMalfunction TroubleshootMES RelatedJabilChihuahuaMexicoLarge FOV AOIV320RemoteWork From HomeDistributorJabil Concerned on Logfile time for Board Inspection
  • Have send an email containing a newer version of the V320 software to resolved the issue
  • Distributor have received and now implemented to customer V320, issue has been resolved
MediumClosedChew Yong HuangSoftware bugYes
10-04-202410:0014:004Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteCustomer SiteCustomerPre wave Inspection requirement
  • Asked if our V5300 can be used in Pre wave Inspection
  • suggested customer to use V320
  • Discuss with AMT and plan to put the V320 Demo machine to Flex Chennai
MediumClosedJitesh TMNo
10-04-202410:0014:004Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteCustomer SiteCustomer3D AOI new machine requirement for HP project
  • Customer prefer Vitrox Machine as this machine is currently using in Flex Plant
  • If flex had used Cube in any other Flex Plant would have considered.
HighClosedJitesh TMYes
10-04-202411:4012:000.33Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5000HRemoteWork From HomeCustomermes error message pop out
  • done by replace it with the backup file
HighClosedKoh Ze Qingmachine got shut down then when open back this error pop out then replace it with backup file then solvedNo
10-04-202410-04-202415:0016:151.25Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerDuring Program Auto switch through MES, if Program Not available in Program Library then PCBA should pass to NG conveyor
  • Updated the software & enabled the settings
  • Tested the PCB & if program not available PCB is moving out
HighClosedJitesh TMYes
10-04-202430-04-202416:0016:300.5Service SupportImprovement ProjectExternal Barcode Scanner SetupFlexMigdal HaEmekIsrael2D AOIAllRemoteWork From HomeCustomerIn repair station the NG Panel sub board window should be in Red Color and OK panel Sub board should be in Green color
  • Enabled the Display of False call components
  • Changed the color to Red, Now all the False call components will be displayed in the sub board & customer can remove the Ok boards from the Pallet
  • Asked customer to use this and check if this is compatible
  • Customer feedback after running in production
HighPending CustomerJitesh TMYes
10-04-202417:0018:001Service SupportEnhancement SuggestionCustomerFlexMigdal HaEmekIsrael2D AOIV5200PhoneWork From HomeCustomer & InternalAdd auto unload with Ng signal for models with no programming made
  • Jitesh supported
HighClosedOoi Weng SanYes
11-04-202411-04-202408:3017:309Service SupportExhibitionIPC APEX EXPO (United States)QuiptechGuadalajaraMexico2D AOIV5300Onsite-InternalIPCAPEX 2024
  • Exhibition third day， explanation different type machine to visitor with show video and slide on laptop
  • end for exhibition, pack our stuff in booths bring back all thing to hotel. other process Carlos will follow up with Apex organizer
-ClosedKenny Tan Khai KeatYes
11-04-202410:0018:308.5Service SupportMalfunction TroubleshootMES RelatedInventecTaipeiTaiwan2D AOIV5300RemoteWork From HomeDistributor & InternalMES not able to output bottom results
  • Due to software bug
  • Wen Feng fixed the bug
  • Updated both machine
  • Old machine without exportconfig.txt
MediumClosedOoi Weng SanDue to software bugNo
11-04-202411:0011:300.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFoxconnGuadalajaraMexico2D AOIV5000HRemoteWork From HomeDistributorRequest for updated software version C5000XL-WB [M14952M37]
  • Completed
HighClosedOoi Weng SanNo
11-04-202419-04-202411:0017:006Service SupportEvaluation3D AOI - CubeFlexTijuanaMexico3D AOICubeOfficeDistributor OfficeDistributor & InternalEvaluation PCB flexible and sticker plasment.
  • : Evaluation of flexible PCB for FLEX Tijuana, using the CUBE machine. The purpose of this evaluation was to assess whether the correct inspection of a flexible PCB, to which a sticker would be applied, could be performed. The necessary inspections include: Checking the presence of the sticker, verifying the centering of the sticker, and ensuring there are no bubbles or folds.
HighOngoingBrayan LeonNo
11-04-202419-04-202422:0023:001Service SupportImprovement ProjectSoftware Update - Bug FixFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalBottom not able to output board photo when top side enabled white light
  • Replied email provided latest software that fix the bug
HighPending DistributorOoi Weng SanYes
12-04-202408-04-202409:0009:100.17Service SupportMachine CommissioningHardware Setting OptimisationQuantaMonterreyMexico2D AOIV5300LaptopOffice-PenangInternalunderstand Camera XY calibrate skill from jian ping & Chin Quan
  • plan changed， did not visit to Quanta. will wait for other arrangement
MediumClosedKenny Tan Khai KeatYes
12-04-202426-04-202409:0016:007Service SupportMalfunction TroubleshootMachine HardwareIOT ManufacturingJohorMalaysia2D AOIV5000HOnsiteCustomer SiteCustomerthe machine in line 1 has a few hardware is broken down, need to verify which hardware is broken
  • done verify, there is 3 things is broken ,x servor, y servor and lane width control card.
HighClosedKoh Ze QingNo
12-04-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalProduct introduction and basic function for new colleague Laszlo
  • completed
MediumClosedTan Hong AnnYes
12-04-202409:0018:009Service SupportDocumentationWork InstructionEllsworthManilaPhilippines2D AOIV5000OfficeOffice-DongguanDistributorCreation of basic machine installation guide
  • completed
HighClosedTan Hong AnnNo
12-04-202409:0018:009Service SupportDocumentationWork InstructionEllsworthManilaPhilippines2D AOIV5000OfficeOffice-DongguanDistributorCreation on basic machine installation guide work instruction
  • completed
HighClosedTan Hong AnnNo
12-04-202417-04-202409:2009:300.17MagicRay InternalSoftware ValidationLarge FOV AOISchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeInternalverify v320 Board similar region window function with remote department
  • pass down to Zeqing to follow up with RND and Quiptech Rene
MediumClosedKenny Tan Khai KeatYes
12-04-202410:0012:002Service SupportEnquiryQuotation EnquiryWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneWork From HomeDistributor & InternalQuotation for dual directional upgrade
  • Completed
  • 2 units for one machine
LowClosedOoi Weng SanNo
12-04-202420-04-202413:0017:004Service SupportEvaluation3D AOI - CubeFlexTijuanaMexico3D AOICubeOfficeDistributor OfficeDistributor & InternalEvaluation PCB flexible and sticker plasment.
  • The evaluation continued with support from Kenny, during which conclusions were drawn that the CUBE is not the best machine for performing the necessary inspections as they cannot actually be done. Kenny gathered information and will inquire with R&D about possible solutions to offer to the customer.
HighOngoingBrayan LeonYes
12-04-202413:1515:001.75Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerNegative validation PCB not detecting the defect
  • verified the program, found issue in the component teaching
  • looped GBS team, and explained the issue in the program
  • all the NG defect is capturing
HighClosedJitesh TMNo
12-04-202419-04-202413:3018:004.5Service SupportDocumentationTranslationBitronGrugliasco TOItaly2D AOIA10LaptopWork From HomeDistributorA10 Maintainance manual translation
  • A10 Maintainance manual translation
MediumOngoingChew Yong HuangNo
12-04-202414:1516:152Service SupportMalfunction TroubleshootBarcode ScannerFoxconnBac GiangVietnam2D AOIV5000RemoteWork From HomeInternalBarcode Scanner for second repair station unable to scan
  • Change the Repair station to first judgement and key in COM Port of barcode scanner
MediumClosedChew Yong HuangNo key in Scanner com portNo
15-04-202408:0009:001MagicRay InternalDocumentation (Internal)Service ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalAdd PivotTable for Pending Issues Filter by Status
  • Add Completed
LowClosedOoi Weng SanYes
15-04-202409:0018:009MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalImprove Weekly Service Report - Combine Case and Pending Cases
  • Completed
No PriorityClosedOoi Weng SanNo
15-04-202429-04-202409:0018:009Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • Power Up machine, Start 2DAOI training for Lacroix's engineers
  • only 1 engineer attend training
HighOngoingKenny Tan Khai KeatNo
15-04-202413-05-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia2D AOIV5300OfficeOffice-DongguanInternalEnglish version of latest user manual for V5300
  • On-going
HighOngoingTan Hong AnnNo
15-04-202417-04-202409:0018:009MagicRay InternalProduct Training (Internal)AXI VX2000 Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-DongguanInternalFollow AXI team on evaluation to learn software features
  • day 1 completed
MediumOngoingTan Hong AnnNo
15-04-202410:0010:300.5Service SupportImprovement ProjectSoftware Update - Bug FixFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalBottom not able to output board photo when top side enabled white light
  • Fox updated to latest 4-11 software
HighClosedOoi Weng SanYes
15-04-202428-07-202410:0011:001Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Done translation for GUOLI on customer changes to requirement
HighOngoingChew Yong HuangYes
15-04-202410:0017:307.5Service SupportDocumentationTranslationBitronGrugliasco TOItaly2D AOIA10LaptopWork From HomeDistributorA10 Maintainance manual translation
  • Finish 1/3 of translation
MediumClosedChew Yong HuangYes
15-04-202410:0014:004Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Apple Project resuming Line after 6 months of Shut down
  • Clean the Machine, Clean the Lens
  • Carried out Lighting Calibration
  • tested the board and found running good.
MediumClosedJitesh TMNo
15-04-202411:0012:001Service SupportEnquiryTechnical EnquiryAdvanced EnergyManilaPhilippines2D AOIV5200EmailOffice-PenangDistributor & InternalConfirmation of Camera and Lens Configuration for New V5200 order of AEI Philippines
  • Joy to follow up. Phillipines said they have no requirement for now.
HighClosedOoi Weng SanYes
15-04-202401-08-202411:0011:300.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesCompuwareNew Taipei CityTaiwan2D AOIAllOfficeWork From HomeCustomer & InternalCompuware require new feature for Inspection image, which will show Component Defect and Name in Folder
  • Customer not concerned on this function as they are satisfied with current peformance, will make order but might want to have these function in the future
  • Have made call with joeyee tech
No PriorityPending CustomerChew Yong HuangYes
15-04-202426-04-202411:0012:001Service SupportProduction SupportMonitor Machine PerformanceFoxconnGuadalajaraMexico2D AOIV5200PhoneWork From HomeCustomer & InternalFollowing up on the issue with version 808-005, both OK and NG images are being stored, which causes the hard drive to fill up quickly.
  • Waiting for the client to grant us time to conduct tests and gather information
MediumPending CustomerBrayan LeonNo
15-04-202411:3013:302Service SupportMeetingSales MeetingFlexPenangMalaysia--OnsiteOffice-PenangDistributorDiscussion regarding Flex Penang machine configuration and service support plan
  • 1. Each project (maybe by product type or by machine) request maximum board size by project (Evaluation Report)
  • 2. Request inspection defect type
  • 3. Proposal machine configuration based on each project (maybe by product type or by machine) requirement -with sample test verification
  • 4. AOI FPY (first pass yield ) target by project (maybe by product type or by machine)
  • 5. Service support proposal plan
  • 6. Training proposal plan
HighClosedOoi Weng SanNo
15-04-202413:2015:001.67Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV5000HPhoneWork From HomeCustomerthe camera not able to homing when press the reset button and the sensor seem like is not working well at the x limit
  • after investigate confirm is the sensor problem , change the sensor then camera can homing normally
HighClosedKoh Ze Qingsensor at x limit is brokenYesNo
15-04-202420-04-202414:0018:004Service SupportMachine CommissioningRepair Station/Offline Programming Computer InstallationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerServer Installation & Link with the Machine
  • Server Path was set.
  • but path not accessible.
  • waiting customer to provide access to the server
MediumPending CustomerJitesh TMNo
15-04-202414:5015:000.17Service SupportProgramming SupportProgram OptimisationEverWinTaoyuan CityTaiwan2D AOIV5000HPhoneWork From HomeDistributorhelp distributor about some doubt regarding ic component
  • done
MediumClosedKoh Ze QingNo
15-04-202417:0018:301.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerhelp to make the program for the solder ball inspection
  • done create program waiting custoemr to provide sample board with solder ball to fine tune
MediumPending CustomerKoh Ze QingNo
15-04-202418:3019:301Service SupportProgramming SupportProgram CreationSchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & DistributorV320 programing troubleshooting.
  • Koh conducted remote connection. Tests were carried out, demonstrating greater stability in program creation and fixing an issue that caused the software to close suddenly after displaying an error window.
HighClosedBrayan LeonYes
15-04-202420:3021:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayJaliscoMexico--RemoteWork From HomeInternalWW50 Weekly service meeting
  • done
-ClosedBrayan LeonNo
16-04-202408:0010:002Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerNot able to open program path
  • Completed
HighClosedOoi Weng SanDue to IP Change after long shutdownNo
16-04-202408:0009:301.5Service SupportProgramming SupportProgram OptimisationSchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeDistributorthe subboard is not able to detect well
  • done by create new program then bigger the size of the similiar region then it able to detect it well
MediumClosedKoh Ze QingNo
16-04-202417-04-202409:0018:009MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalImprove Weekly Service Report - Add Calendar
  • Added Calendar
  • Pending Dropdown filter
No PriorityOngoingOoi Weng SanNo
16-04-202428-04-202409:0018:009Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • complete training(only for thru pin algorithm), start create program for first board .discuss with engineer, total will 5 board to create program and trial run
HighOngoingKenny Tan Khai KeatYes
16-04-202430-04-202410:0004:0018Service SupportMachine CommissioningRepair Station/Offline Programming Computer InstallationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerServer Installation & Link with the Machine
  • Server link was able to open
  • But Data is not transferring, Flex IT team looking into this.
MediumPending CustomerJitesh TMYes
16-04-202430-04-202410:0011:001Service SupportEvaluation3D AOI - CubeFlexTijuanaMexico3D AOICubePhoneWork From HomeDistributor & InternalEvaluation PCB flexible and sticker plasment.
  • The decision was made to send the flexible PCB to China for further testing.
HighPending DistributorBrayan LeonYes
16-04-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
16-04-202411:3015:003.5Service SupportProduct Training2D AOI Application TrainingLife Long Electronic LtdNew DelhiIndia2D AOIAllRemoteCustomer SiteCustomerAOI Program verification, Basic training provided
  • Verified the program
  • Provided the training documents
  • Trained the Chip component & asked customer to practice
MediumClosedJitesh TMNo
16-04-202412:3013:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingTopbandPuneIndia2D AOIV5300RemoteOffice-PenangCustomerOffline Desktop hang after clicking False call folder
  • Checked Machine edit list, configuration wrong, change to correct setting
MediumClosedChew Yong HuangWrong Configuration settingNo
16-04-202419:4520:451Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerReduce False Calls
  • Found offset in the program & fiducial issue
  • Reduce the False call from 40 to 12 on Top & Bottom side
MediumClosedJitesh TMNo
16-04-202420:0021:001Service SupportEnquiryTechnical EnquiryFoxconnTaoyuan CityTaiwan2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalPrecision Verification of MagicRay machine after earthquake
  • In cases where it is not possible to confirm the magnitude of an earthquake that would necessitate revalidation of the machinery, we can rely on the test results of the machinery to assess whether its performance has been affected. If the test results indicate that the performance of the machinery is similar to that before the earthquake and meets the machinery specifications and standards, it can be preliminarily concluded that the seismic resistance of the machinery is still within an acceptable range, and revalidation is not required.
  • Our equipment is designed and manufactured to ensure a certain level of seismic resistance under normal operating conditions. Furthermore, the impact of earthquakes is different from that of transportation vibrations. While earthquakes may cause ground shaking, the frequency and amplitude of this shaking typically do not significantly affect the performance of the machinery. In contrast, transportation vibrations primarily involve mechanical shocks and vibrations experienced by the machine during transit. Our products have been designed with these factors in mind, and appropriate measures have been taken to ensure their stability and durability. In cases where it is not possible to confirm the magnitude of an earthquake that would necessitate revalidation of the machinery, we can rely on the test results of the machinery to assess whether its performance has been affected. If the test results indicate that the performance of the machinery is similar to that before the earthquake and meets the machinery specifications and standards, it can be preliminarily concluded that the seismic resistance of the machinery is still within an acceptable range, and revalidation is not required."
MediumClosedOoi Weng SanNo
17-04-202418-04-202409:0018:009MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalImprove Weekly Service Report - Add Calendar
  • Dropdown filter for Staff Name and Public Holidays add done
  • Pending Dropdown of Categories
No PriorityOngoingOoi Weng SanYes
17-04-202428-04-202409:0018:009Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • continue first board programming, discuss with engineer for schedule trial run. estimate thursday will trial run for first type.
  • start programming for second program
HighOngoingKenny Tan Khai KeatYes
17-04-202425-04-202410:0012:002Service SupportImprovement ProjectSoftware Update - MES CustomizationAdvanced EnergyManilaPhilippines2D AOIV5200PhoneWork From HomeCustomerthe customer is request to generate the log txt file rigth after the machine inspection which is identically the format same as the log txt file after confirmed by Operator
  • Done , collecting the custome rrequirement and feedback to RND and rnd is able to acheive this requirement, the expected release date is 25 of april 2024
MediumPending R&DKoh Ze QingNo
17-04-202419-04-202410:0015:005Service SupportDocumentationTraining MaterialQuiptechGuadalajaraMexico3D AOICubeLaptopWork From HomeDistributorReview and preparation of 3D AOI, with the purpose of delivering a training course for the Quiptech team.
  • in process
No PriorityOngoingBrayan LeonNo
17-04-202410:3016:005.5Service SupportMachine CommissioningRepair Station/Offline Programming Computer InstallationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerServer Installation & Link with the Machine
  • Server Link successful
  • All programs saved into the Server; data has been transferring into the server
MediumClosedJitesh TMYes
17-04-202411:0013:002Service SupportMalfunction TroubleshootSPC RelatedKaga ComponentsPenangMalaysia2D AOIA10RemoteOffice-PenangCustomer & DistributorSPC report unable to show subboard barcode
  • Checked if setting got issue, no issue
  • Test on main board barcode, can function normally
  • have send to Support group for assistance
  • Customer now running production
MediumClosedChew Yong HuangSubboard length is set to -1No
17-04-202420-04-202411:3012:301Service SupportImprovement ProjectSoftware Update - AI RelatedLITEONTaipeiTaiwan2D AOIV5000HRemoteWork From HomeCustomer & InternalAI C003 not able to output AIStatus
  • Updated the software as per instructed by R&D
MediumUnder MonitorOoi Weng SanNo
17-04-202412:3016:003.5Service SupportProgramming SupportProgram OptimisationLife Long Electronic LtdNew DelhiIndia2D AOIV5000RemoteWork From HomeCustomerAOI & SPI program verification
  • verified the AOI program & teach the components
  • Verified the SPI program, found good
MediumClosedJitesh TMNo
17-04-202414:0016:302.5Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV2000OnsiteCustomer SiteCustomerthe motor at X axis for the camera movement is suspected got some problem , causes the camera cannot move to the exact location of the pcb board
  • chaning the x axia motor ,then used back the backup config file then is done
HighClosedKoh Ze Qingthe x axis motor is abit malfunction after changes and used back the backup config file doneYesNo
18-04-202409:0013:004Service SupportMalfunction TroubleshootAI RelatedLITEONTaipeiTaiwan2D AOIV5000HRemoteWork From HomeCustomer & InternalAI C003 not able to output AIStatus
  • Connected machine to collect log and related files for R&D to analyze
  • Root caused is due to Customer AI software is not up to date
  • AI Status and AI Result is opposite filled by customer AI software causing this issues
MediumClosedOoi Weng SanAI Status and AI Result is opposite filled by customer AI software causing this issuesYes
18-04-202409:0018:009MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalImprove Weekly Service Report - Add Calendar
  • add Dropdown of Categories done
No PriorityClosedOoi Weng SanYes
18-04-202428-04-202409:0018:009Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • trial run with engineer, explain production process to engineer.
  • trial run can detect all defect , but have false call on bridge and solder ball. due to their pin length and direction not consistence. discuss with engineer, will keep it false call, he will discuss with process engineer
HighOngoingKenny Tan Khai KeatYes
18-04-202409:0018:009MagicRay InternalProduct Training (Internal)AXI VX2000 Application TrainingMagicRayDongguanChinaAXIAllOfficeOffice-DongguanInternalFollow AXI team on evaluation to learn software features
  • Completed
MediumClosedTan Hong AnnYes
18-04-202409:0018:009MagicRay InternalProduct Training (Internal)Large FOV AOI Application TrainingMagicRayPenangMalaysiaLarge FOV AOIAllOfficeOffice-ShenzhenInternalLarge FOV Training by V320 Product team
  • Completed
MediumClosedTan Hong AnnNo
18-04-202409:3014:004.5MagicRay InternalMiscellaneousOthersMagicRayJaliscoMexico----InternalReview and preparation of 3D AOI, with the purpose of delivering a training course for the Quiptech team.
  • in process
-ClosedBrayan LeonYes
18-04-202423-04-202410:3016:306Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesBeltonPathum ThaniThailand3D SPIVSP3000RemoteWork From HomeDistributorhelp updating the software version to acheive the customer requirement to cut the barcode length digit
  • done updating the barcode cut length is able to fulfill , just when trying to go for light calibration , when click for light calibration the interface for light calibration is not able to pop out ,after verify with rnd , there is one folder is missing,will continue to solved this on coming next week tuesday as customer is rushing for production
MediumOngoingKoh Ze QingNo
18-04-202427-04-202414:0015:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexPenangMalaysia2D AOIV5300EmailWork From HomeDistributorFlex Penang MES customization
  • Studied the detail
  • Raise the point that required customer clarification
HighPending CustomerOoi Weng SanNo
18-04-202414:0015:001Service SupportMachine CommissioningOffline Programming Computer InstallationKaifaPenangMalaysia2D AOIV5200RemoteWork From HomeCustomerthe customer wanted to let the offline programming laptop that he is using ,able to view the data of spc for machine directly from the laptop .
  • done
MediumClosedKoh Ze QingYes
18-04-202419-04-202416:0016:300.5Service SupportMalfunction TroubleshootAI RelatedLITEONTaipeiTaiwan2D AOIV5300PhoneWork From HomeCustomerMachine not able to output AI file in ReceivePic folder
  • schedule to tomorrow 1130 to remote support
MediumOngoingOoi Weng SanNo
18-04-202430-04-202416:2017:000.67Service SupportProduction SupportDay ShiftFlexAguascalientesMexico2D AOIV5300PhoneWork From HomeDistributor & InternalThe machine performs double inspection. After inspecting the pallet, it moves it to the exit, senses it, then returns it for another inspection. After the second inspection, it sends it out of the machine.
  • We couldn't make much progress. We requested the config file from Juan Ramirez, Quiptech engineer who asked for support. He mentioned not being at the customer site and said he would send it when he's there. For now, this keeps the support on hold.
MediumPending DistributorBrayan LeonNo
18-04-202417:4019:001.33Service SupportProduction SupportMonitor Machine PerformanceQuantaMonterreyMexico2D AOIV5300LaptopWork From HomeCustomer & InternalInvestigating what determines the saving time of an image and finding ways to reduce it to meet the specs requested by the client
  • I've been searching for documentation to read, but I couldn't find anything related. I consulted OCQ, who helped me inquire with R&D, and we are currently awaiting their response.
HighClosedBrayan LeonNo
19-04-202428-04-202409:0018:009Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • guide engineer create 3rd board program.and finetune.
  • trial run for second type board, pin have issue same with first board. false call due to pin direction and length not consistence
HighOngoingKenny Tan Khai KeatYes
19-04-202403-05-202409:0018:009MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysiaAXIVX2000OfficeOffice-ShenzhenInternalFirst draft of training material for AXI English version
  • On-going
MediumOngoingTan Hong AnnNo
19-04-202409:0018:009MagicRay InternalProduct Training (Internal)AXI VX2000 Application TrainingMagicRayDongguanChinaAXIAllOfficeOffice-DongguanInternalAXI software explanation by AXI team
  • Completed
MediumClosedTan Hong AnnNo
19-04-202410:0011:001Service SupportMalfunction TroubleshootSPC RelatedKaga ComponentsPenangMalaysia2D AOIA10RemoteWork From HomeCustomer & DistributorSPC unable to export barcode to excel file
  • turn on Subboard barcode length from -1 to 0
MediumClosedChew Yong Huangchange from -1 to 0No
19-04-202411:3013:302Service SupportMalfunction TroubleshootPLC RelatedBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeDistributorNot able to connect to PLC
  • Completed
MediumClosedOoi Weng SanPLC IP Address wrong, need set 192.168.250.100No
19-04-202411:3012:301Service SupportMalfunction TroubleshootAI RelatedLITEONTaipeiTaiwan2D AOIV5300PhoneWork From HomeCustomerMachine not able to output AI file in ReceivePic folder
  • Completed
MediumClosedOoi Weng SanSet by IP addressYes
19-04-202413:0014:301.5Service SupportMalfunction TroubleshootMES RelatedKaifaJohorMalaysia2D AOIV2000RemoteWork From HomeCustomerthe customer feedback the log txt file is not able to geenrate log txt file for mes , after operator confirm the result
  • solved,by update the software version to 2021/04/26
MediumClosedKoh Ze Qingdifferent software version and the used of outputclassname is not suitableNo
19-04-202414:0015:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMukachevoUkraine2D AOIV5200RemoteOffice-PenangCustomer & Distributor & InternalIf the carrier is without a barcode, prompt the "SCAN BARCODE" window. The operator should click "Board Send Out" to unload the carrier with an NG signal.
  • Able to unload after update to PLC V5200-CP2E_1000.cxp
  • Report NG after failing to scan the barcode to call the program :True
HighClosedOoi Weng SanYes
19-04-202423-04-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMukachevoUkraine2D AOIV5200RemoteOffice-PenangCustomer & Distributor & InternalIf the barcode is repeated, and the AOI does not allow inspection for a second time, a message window should pop up to alert the end user.
  • The unload problem is fixed, Monday will release software that allow repeat barcode
HighPending CustomerOoi Weng SanYes
19-04-202425-04-202414:0015:001Service SupportImprovement ProjectSoftware Update - MES CustomizationAdvanced EnergyManilaPhilippines2D AOIV5200EmailWork From HomeDistributor & InternalNew V5200 model - AEI MES
  • This can be done, target release date next Thursday. (25th April 2024)
LowPending R&DOoi Weng SanNo
19-04-202414:0016:002Service SupportMeetingService MeetingFlexPenangMalaysia2D AOIV5300Conference CallOffice-PenangCustomer & DistributorLogfile requirement for flex AOI
  • Attend meeting with KIM from premtronic
  • Have understand and made notes on customer requirement for Wengsan
LowClosedChew Yong HuangNo
19-04-202415:0015:300.5Service SupportProgramming SupportProgram OptimisationEverWinTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorthe engineer from distributor is abit unclear about how to used ic window to make inspection on QFN component ,show him how to do and explain to him the logic behind.
  • done,show to distributor how to make it and explain about the logic behind
MediumClosedKoh Ze QingNo
19-04-202416:3018:001.5Service SupportDocumentationWork InstructionFlexPenangMalaysia2D AOIAllLaptopOffice-PenangInternalCreate Logfile description for wengsan
  • List down customer requirement after meeting and send to wengsan
MediumClosedChew Yong HuangNo
19-04-202416:3018:001.5Service SupportMalfunction TroubleshootProgramming RelatedFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerthere is offset of the sample image in the reapir station
  • Firstly suspect is the software version issues , after copy the outxt,outimg and test at own laptop with lates version, the issues is stil same, after that ,retaking fov image then the isseus is solved.
MediumClosedKoh Ze Qinglack of fov image ,system using the whole board image as the sampel imageNo
19-04-202418:3019:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFoxconnHsinchu CountyTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalFoxconn HongBai2 add Google API
  • Checked with Fox. Seem working well
LowClosedOoi Weng SanYes
19-04-202419:0019:300.5Service SupportMalfunction TroubleshootMachine Hardware IntermittentJabilHCMCVietnam2D AOIVS1000PhoneOffice-PenangDistributorAclara workcell machine happened camera often stops while running and can't move to the home position
  • Closed by Hao
LowClosedOoi Weng SanSuspect X driver issuesYes
19-04-202426-04-202419:3020:000.5Service SupportMalfunction TroubleshootMachine HardwareBitronGrugliasco TOItaly2D AOIV5200PhoneWork From HomeDistributor & InternalConveyor motor will become squealing if the E-Stop button is pressed then released without subsequently pressing the RESET button, but instead clicking the home conveyor button.
  • Checked with Simone, he installed latest verison 809.7.3, in other customer site. It works
  • He will go Bitron next week to confirm
HighOngoingOoi Weng SanYes
19-04-202426-04-202419:3020:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200PhoneOffice-PenangDistributorNew MES Integration For Bitron ITALY
  • Simone will onsite next Thursday to test
MediumPending DistributorOoi Weng SanYes
19-04-202422-04-202420:0020:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200EmailOffice-PenangDistributor & InternalMes Integration Modify for Carel
  • Simone will test on 22nd April
  • "The Board can continue the production?" change with "Is the board repaired and can continue the production?"
MediumOngoingOoi Weng SanYes
19-04-202426-04-202420:0021:001Service SupportEnquirySoftware EnquiryJohnson ElectricNisSerbia2D AOIV2000EmailWork From HomeCustomerThe method to switch to a single machine from serial configuration
  • Solution sent
LowPending CustomerOoi Weng SanNo
19-04-202426-04-202421:0022:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexPenangMalaysia2D AOIV5300EmailWork From HomeDistributorFlex Penang MES customization
  • Understood the requirement and translate to chinese
  • Will send to WenFeng on Monday
HighOngoingOoi Weng SanYes
22-04-202409:0010:001Service SupportMachine CommissioningHardware UpgradeEverWinTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorV5300 Upgrade to support dual direction
  • Completed
LowClosedOoi Weng SanNo
22-04-202428-04-202409:0018:009Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • guide engineer create 3rd program and finetune.
  • help engineer to fill up machine spec
HighOngoingKenny Tan Khai KeatYes
22-04-202409:0018:009MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-ShenzhenInternalSPI Software Training at HQ
  • completed
MediumClosedTan Hong AnnNo
22-04-202422-04-202410:0010:300.5Service SupportMalfunction TroubleshootProgramming RelatedQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomer & Internalcustomer mention that some of the pcbimage will only save half of the pcbboard or sometimes even partial of the pcb board
  • we help clear up some storage as we suspected the memory low is also got some impact towards this effect,then we close the extra thing test then open again ,let them continue run for production and observed
MediumClosedKoh Ze QingNo
22-04-202410:0014:004Service SupportProduction SupportDay ShiftFoxconnGuadalajaraMexico2D AOIV5300PhoneWork From HomeCustomer & Distributorupgrade of the machine to version 004,.
  • The solution provided was to update to version 005.
MediumClosedBrayan LeonNo
22-04-202410-05-202410:1512:152Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerMeeting related to MES
  • When WIP count exceed machine is stopping but Repair station is accepting
  • Issue raised to R&D waiting for update
MediumPending R&DJitesh TMNo
22-04-202403-05-202411:0012:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexPenangMalaysia2D AOIV5300EmailWork From HomeDistributorFlex Penang MES customization
  • Target Release Date: 26th April 2024
HighOngoingOoi Weng SanYes
22-04-202405-05-202413:0016:003Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Production restart, Qualification support
  • Verified the working of the machine, found good
  • Customer did not have the PCB to carryout the validation
HighPending CustomerJitesh TMNo
22-04-202415:0017:002Service SupportProduction SupportMonitor Machine PerformanceFlexAguascalientesMexicoConformal Coating AOIVC5000RemoteWork From HomeDistributor & Internalstarted an investigation and comparison of the CCI machine configuration, which was performing double inspection.
  • in process
HighClosedBrayan LeonNo
22-04-202418:0019:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMukachevoUkraine2D AOIV5200RemoteOffice-PenangCustomer & Distributor & InternalIf the barcode is repeated, and the AOI does not allow inspection for a second time, a message window should pop up to alert the end user.
  • Completed
  • scannersamebarcode.txt
HighClosedOoi Weng SanYes
22-04-202403-05-202418:0020:002Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200PhoneOffice-PenangDistributor & InternalMes Integration Modify for Carel
  • Simone validate the software
  • 3 point need to improve
  • 1. Is the board repaired and can continue the production? Improve display of text
  • 2. Is the board repaired and can continue the production? No need pop if result OK
  • 3. Allow to judge NG, then OK
MediumOngoingOoi Weng SanYes
22-04-202419:0023:004Service SupportMalfunction TroubleshootMachine HardwareFermionXWorthingUnited Kingdom2D AOIV5300RemoteWork From HomeDistributorUnable to homing properly
  • Top side camera unable to home to correct position
  • Opened demo to check triggering of ctrl card, no responds from origin sensor
  • Check wiring of sensor, no physical damage
  • After rebooting up AOI it could work, suspect PLC wiring loose
HighClosedChew Yong HuangLoose wiringNoNo
22-04-202422:3023:000.5Service SupportMalfunction TroubleshootMachine HardwareFermionXWorthingUnited Kingdom2D AOIV5300RemoteWork From HomeDistributorTop X-axis unable to home
  • The X-axis works as expected when I take the remote
HighClosedOoi Weng SanYong Huang Suspect wiring is loosenNoNo
23-04-202409:0012:003Service SupportCourtesy VisitDiscuss New ProjectFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorMagicRay machine configuration and capability
  • Completed
HighClosedOoi Weng SanNo
23-04-202428-04-202409:0018:009Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • defect verify with product for 3rd program. with process engineer, trial run with production.
HighOngoingKenny Tan Khai KeatYes
23-04-202409:0018:009Service SupportTechnical PresentationAXI VX2000 Hardware IntroductionInfineonSingaporeSingaporeAXIAllOnsiteCustomer SiteCustomer & InternalCustomer visit to present and introduced about AXI machine to customer
  • Done
MediumClosedKoh Ze QingNo
23-04-202411:0012:001Service SupportMeetingSales MeetingVVDNNoidaIndia--Conference CallCustomer SiteCustomer & DistributorMeeting with Innotronics and VVDN
  • Explained VVDN customer about our Machine and working principle
MediumClosedJitesh TMNo
23-04-202414:3015:000.5Service SupportEnquiryTechnical EnquiryJOEYEE TechnologyTaichungTaiwanConformal Coating AOIAllPhoneWork From HomeDistributor & InternalIf the CCI equipment doesn't have a fluorescent agent in the adhesive, what items can it detect? Thickness?
  • Without a fluorescent agent, transparent adhesive can still measure thickness.
  • However, if the camera cannot capture the adhesive, it won't be able to detect other parameters.
  • If there's a sample available, it can be tested with the equipment to see if it works.
LowClosedOoi Weng SanNo
23-04-202415:0015:300.5Service SupportMalfunction TroubleshootMES RelatedEverWinTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorQiXinMES selection is not available in Repair Station setting list
  • Replaced exportconfig and outputclassname file
LowClosedOoi Weng SanDidn't Update outputClassname fileNo
23-04-202416:0017:001Service SupportTechnical Presentation3D SPI IntroductionBeltonPathum ThaniThailand3D SPIAllRemoteOffice-PenangDistributorText recognition demostration to customer
  • Customer request for OCR algorithm which existing function uses OCV function
MediumClosedChew Yong HuangNo
23-04-202416:0018:002Service SupportImprovement ProjectSoftware Update - Bug FixFlexMukachevoUkraine2D AOIV5300RemoteWork From HomeCustomerHelp to verify the new software version that is solved the barcode will not scan issues ,and after click the board out button the board not load out issues
  • Done
HighClosedKoh Ze QingYes
23-04-202426-04-202416:0017:301.5MagicRay InternalDocumentation (Internal)TranslationMagicRayGuadalajaraMexicoConformal Coating AOIVC5300LaptopWork From HomeInternalTranslation work on configuration manuals for the CCI laser sensor.
  • in process
MediumOngoingBrayan LeonNo
23-04-202424-04-202417:3018:000.5Service SupportMalfunction TroubleshootMagicRay Software BugsInventecTaipeiTaiwan2D AOIV5300RemoteWork From HomeDistributor & InternalUnable to export coverage report for certain program
  • Try delete CPU window, problem persist.
  • Copied program to my laptop and able to reproduce
  • Feedback to R&D
MediumOngoingOoi Weng SanNo
23-04-202403-05-202417:3018:301Service SupportImprovement ProjectSoftware Update - MES CustomizationAdvanced EnergyManilaPhilippines2D AOIV5200RemoteOffice-PenangDistributor & InternalNew V5200 model - AEI MES
  • Software released. Pending distributor schedule to validate
LowPending DistributorOoi Weng SanYes
23-04-202419:0021:002Service SupportMalfunction TroubleshootWrong Application Configuration SettingAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteWork From HomeDistributorRepair station unable to show image of inspection result
  • Changed the machine path name to 127.0.0.1 and in path setting
MediumClosedChew Yong HuangWrong IP ConfigurationNo
23-04-202423:0000:001Service SupportMalfunction TroubleshootProgramming RelatedAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteWork From HomeDistributorRepair station unable to show result when added barcode
  • Updated software to latest software, issue not fixed
HighClosedChew Yong HuangnoNo
24-04-202408:3013:004.5Service SupportProduction SupportDay ShiftFoxconnGuadalajaraMexico2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalUpdating the V5300 machine to version 005 caused problems as it did not generate the PCB image folder
  • This error was caused by a missing text file that created the path for generating and storing images in the pcbimage folder.
MediumClosedBrayan LeonNo
24-04-202409:0018:009Service SupportDocumentationChecklistFlexPenangMalaysia2D AOIV5300LaptopOffice-PenangCustomer & DistributorMagicRay machine configuration and capability assessment based on defect list
  • Declare the capability of V5300
HighClosedOoi Weng SanNo
24-04-202428-04-202409:0018:009Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • guide engineer create 4th program and 5th program. defect confirm for 4th program together with process engineer
HighOngoingKenny Tan Khai KeatYes
24-04-202409:0018:009Service SupportTechnical Presentation3D SPI IntroductionInfineonMalaccaMalaysia3D SPIAllOnsiteCustomer SiteCustomer & Internalpay visit to Infineon to present and introduced 3D SPI to customer
  • Done
MediumClosedKoh Ze QingNo
24-04-202409:0011:002Service SupportTechnical PresentationAXI VX2000 Hardware IntroductionGemmy-tekTaoyuan CityTaiwanAXIAllConference CallOffice-ShenzhenDistributor3D AXI VX2000 Product Introduction to Gemmy-Tek
  • Completed
MediumClosedTan Hong AnnNo
24-04-202415-05-202410:1512:152Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerMeeting related to MES
  • R&D provided an update
  • Update the same in the machine,
  • Machine is working good as old, but need to test when WIP count is exceeded
  • Due to internal customer visit could not verify
MediumPending CustomerJitesh TMYes
24-04-202411:0014:303.5Service SupportMalfunction TroubleshootBarcode ScannerEverWinTaoyuan CityTaiwan3D AOICubeRemoteOffice-PenangDistributorBarcode scanner unable to function
  • Trigger sensor wrong configuration and USB forget to plug in
MediumClosedChew Yong HuangWrong configurationNo
24-04-202405-05-202413:0015:002Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Production restart, Qualification support
  • Customer Provided around 70 panels.
  • all panels were found defect, informed cutomer this cannot be used for SAT
HighPending CustomerJitesh TMYes
24-04-202414:0015:001Service SupportMalfunction TroubleshootMagicRay Software BugsInventecTaipeiTaiwan2D AOIV5300RemoteWork From HomeDistributor & InternalUnable to export coverage report for certain program
  • Problem solved.
  • Due to customization item is not defined, but the program is copied from machine with customization item
MediumClosedOoi Weng SanDue to customization item is not definedYes
24-04-202426-04-202416:0018:002Service SupportMalfunction TroubleshootProgramming RelatedAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteOffice-PenangDistributorRepair station unable to show result when added barcode
  • Found the barcode format cause the bug to trigger, send to RnD for fixing
HighOngoingChew Yong HuangYes
24-04-202430-04-202416:0016:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerNew Requirement from Customer for Top & Bottom Inspection, during Auto Switch from MES return value need do consider last 2 character of the Workorder with part number of the Product
  • This update was not verified before as there was no PCB. Tested now and found X2 Program is not switching
  • took log & shared to R&D
MediumPending R&DJitesh TMYes
24-04-202416:3018:001.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerTin Ball Inspection & Solder Ball detection on the edge of the bottom side of the PCBA
  • Created a model to inspect the solder ball.
  • Tested with NG Panel and found the defect is detecting
  • Asked customer use this model for all programs
MediumClosedJitesh TMNo
25-04-202402:0006:004Service SupportTechnical PresentationCCI IntroductionFlexJohorMalaysiaConformal Coating AOIAllOnsiteCustomer SiteCustomer & DistributorIntroduced about the CCI machine to customer and understand customer requirement
  • Done
MediumClosedKoh Ze QingNo
25-04-202407:3009:001.5MagicRay InternalMeeting (Internal)Sales MeetingMagicRayChennaiIndia--Conference CallWork From HomeInternalIndia Sales meeting with Nancy, Ooi Weng San, Selva, Joy
  • Updated about the progress on India market including the Global customers
-ClosedJitesh TMNo
25-04-202403-05-202409:0011:002Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200PhoneOffice-PenangDistributor & InternalMes Integration Modify for Carel
  • Software released, pending Simone to validate
MediumOngoingOoi Weng SanYes
25-04-202428-04-202409:0018:009Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • ccreate 5th program. meeting with engineer and manager. discuss their following production plan. they having long holiday next weeks, so i no need to stay. will stay online to support if needed
HighOngoingKenny Tan Khai KeatYes
25-04-202429-04-202409:0018:009MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternalTranslation for AXI Software Interface
  • On-going
HighOngoingTan Hong AnnNo
25-04-202409:0010:001Service SupportProduction SupportDay ShiftFlexAguascalientesMexico2D AOIV5300PhoneWork From HomeDistributor & InternalThe machine performs double inspection. After inspecting the pallet, it moves it to the exit, senses it, then returns it for another inspection. After the second inspection, it sends it out of the machine.
  • . The solution was found in a misconfiguration of the Motor Steering parameter. Remote support by CQ
MediumClosedBrayan LeonYes
25-04-202410:3012:001.5Service SupportImprovement ProjectSoftware Update - MES CustomizationAdvanced EnergyManilaPhilippines2D AOIV5200RemoteWork From HomeCustomer & DistributorHelp to update the software for MES function required by customer
  • waiting RND to debug the problem of pcb board cant go in to machine for inpsection after software update
MediumClosedKoh Ze QingNo
25-04-202405-05-202411:0018:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Production restart, Qualification support
  • Customer provided some more panels, which was also defective
  • Informed customer for AR&R need 8 to 10 good Panels and 1 to 3 NG Panels.
  • used one panel and carried out repeatability test
HighPending CustomerJitesh TMYes
25-04-202403-05-202411:3012:301Service SupportImprovement ProjectSoftware Update - MES CustomizationAdvanced EnergyManilaPhilippines2D AOIV5200RemoteOffice-PenangDistributor & InternalNew V5200 model - AEI MES
  • Validation failed. Unable to BarcodeOK to send PLC signal
LowPending R&DOoi Weng SanYes
25-04-202416:0018:002Service SupportProgramming SupportProgram OptimisationFlexZalaHungary2D AOIV5300RemoteWork From HomeCustomerhelp to make the program for the solder ball inspection
  • Done
MediumClosedKoh Ze QingYes
25-04-202403-05-202420:0021:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexPenangMalaysia2D AOIV5300EmailWork From HomeDistributorFlex Penang MES customization
  • software released, Pending Premtronic to validate
HighPending DistributorOoi Weng SanYes
26-04-202409:0010:001Service SupportMalfunction TroubleshootMachine HardwareLife Long Electronic LtdNew DelhiIndia3D SPIIconRemoteWork From HomeCustomerBuzzer Alarm was sounding even if the machine status is OK -After tower light replacement
  • Meeting with Nancy and Joy, Life Long didnt buy service, just divert to China team to follow up.
LowClosedOoi Weng SanHandover to ChinaNoYes
26-04-202428-04-202409:0015:006Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200OnsiteCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • guide engineer finetune 5th program with defect board.
HighOngoingKenny Tan Khai KeatYes
26-04-202409:0018:009MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternalTranslation for AXI Software Interface
  • completed
HighClosedTan Hong AnnYes
26-04-202409:0017:008MagicRay InternalDocumentation (Internal)TranslationMagicRayGuadalajaraMexicoConformal Coating AOIVC5300LaptopWork From HomeInternalTranslation work on configuration manuals for the CCI laser sensor.
  • Review using on the machine
MediumClosedBrayan LeonYes
26-04-202410:0011:001Service SupportImprovement ProjectSoftware Update - MES CustomizationAdvanced EnergyManilaPhilippines2D AOIV5200PhoneWork From HomeCustomerthe customer is request to generate the log txt file rigth after the machine inspection which is identically the format same as the log txt file after confirmed by Operator
  • Done
MediumClosedKoh Ze QingYes
26-04-202410:0012:302.5Service SupportProgramming SupportProgram CreationGICPuneIndiaLarge FOV AOIV320RemoteCustomer SiteCustomer & DistributorV320 after program creation, Inspecting in Offset
  • V320 program created
  • but fiducial was taking as wrong and inspection was taking in offset, & some times result not displayed in Maintain software
  • support requested from Ze Qing. updated the software but issue still the same
  • China team came remote & support to create the program, the sub board needs to place on the middle of the mark & create a new program
  • tested some panels and found OK
MediumClosedJitesh TMNo
26-04-202413:0014:001Service SupportProgramming SupportProgram OptimisationCEM ElectromechPuneIndiaLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalThe subboard not able to inspect well during the inspection.
  • Done , show them the correct way of making of program to make sure it able to detect well in inspection
MediumClosedKoh Ze QingNo
26-04-202413:0014:001Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerBottom Side program is not displayed in the List, but available in the folder
  • copied the program into my Laptop and tested with higher version but issue found the same
  • Found the Name difference in the Program Folder & File inside
  • Made the Name correct, then issue was resolved
MediumClosedJitesh TMNo
26-04-202414:3015:000.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerExplained the GBS team Tin ball Inspection
  • Explained the GBS team Tin ball Inspection
  • Asked them to create the same model for all the programs
MediumClosedJitesh TMNo
26-04-202430-04-202415:0018:003Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • 1. Meeting with customer to explain the performance of the machine
HighOngoingOng Chin QuanYes
26-04-202415:0018:003Service SupportMalfunction TroubleshootMachine HardwareFlexTijuanaMexico2D AOIV5000RemoteWork From HomeCustomerunknow alarm when board in ready position
  • machine happen alarm when board in ready position. after troubleshoot found is due to low air pressure, and also help to modify alarm list base on their requirement(change name to easy understand)
HighClosedKenny Tan Khai Keatlow air pressureNoNo
26-04-202417:0018:001Service SupportMalfunction TroubleshootWindows Operating SystemFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerNo sample image show at the repair station after the inspection is come out,SPC cannot show the failure image problem.
  • Done
HighClosedKoh Ze QingThe interface arrangement of the repair station has been changed. Click the interface arrangement initialization to rearrange the interface and solved this issued.No
27-04-202411:3012:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorThe repair station when run program a ,at machine 1,then run program b at machine 2 but only show one program a result in both repair station right
  • done
HighClosedKoh Ze QingChange the outtxt pathNo
27-04-202412:3013:301Service SupportMachine CommissioningRepair Station Computer InstallationMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorHlep to setup the repair station path setting
  • Done
HighClosedKoh Ze QingNo
28-04-202411:3013:302Service SupportMalfunction TroubleshootWrong Application Configuration SettingMitsubishi ElectricChonburi ProvinceThailand2D AOIV5000HRemoteWork From HomeDistributorthe offline pc cannot load program from machine ,the the repair station cannot show the program running correctly
  • done
MediumClosedKoh Ze Qingrename the outtxt path for one machine then okayYes
29-04-202430-04-202409:3013:304Service SupportProduction SupportProgramming SupportQuiptechGuadalajaraMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeDistributor & InternalGRR and CPK of the laser sensor, Machine VC5300.
  • GRR cannot be performed as they don't have a CC card, CPK was attempted but it didn't generate results in the Coord_GlueThickness folder.
MediumOngoingBrayan LeonNo
29-04-202410:0015:305.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Production restart, Qualification support
  • Checked the 10 panels
  • Carried out AR&R, Fetch the result & SPC report
  • shared the details with customer
HighClosedJitesh TMYes
29-04-202416:0017:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingCarelPaduaItaly2D AOIV5200PhoneOffice-PenangDistributorNot able to run AOI software
  • Revert backup and problem resolved
HighClosedOoi Weng SanConfig CorruptedNo
30-04-202402-05-202409:0018:009Service SupportProduct TrainingLarge FOV AOI Application TrainingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIAllConference CallOffice-PenangDistributorApplication training for V320 to ALTUS UK
  • Day 1 Completed
MediumOngoingTan Hong AnnNo
30-04-202409:0018:009MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI training material preparation
  • completed
HighClosedTan Hong AnnYes
30-04-202406-05-202409:0012:303.5Service SupportProduction SupportProgramming SupportQuiptechGuadalajaraMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeDistributor & InternalGRR and CPK of the laser sensor, Machine VC5300.
  • • Tuesday: We continued with the activity, but now with Kenny's help. After reviewing settings and other things, we updated the machine's version. With this action, it automatically showed us the files generated when running the CPK. CPK was executed, and the results were acquired, although we encountered another difficulty. We didn't have and couldn't find the file to group the results and be able to plot them. Kenny told me he would ask R&D.
MediumOngoingBrayan LeonYes
30-04-202409:3011:302Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerNew Requirement from Customer for Top & Bottom Inspection, during Auto Switch from MES return value need do consider last 2 character of the Workorder with part number of the Product
  • updated the version as provided by the R&D
  • Auto switch working good for X2 Product
  • Verified all the other options and all found good
  • Verified production for some time
MediumClosedJitesh TMYes
30-04-202410-05-202410:0012:002Service SupportMalfunction TroubleshootMES RelatedJOEYEE TechnologyTaichungTaiwan2D AOIV5300PhoneOffice-PenangCustomerAOI machine Software Hang after 3rd inspection board
  • 1. Customer using new machine with Omron PLC, if able run successful means machine problem 2. Same situation 3rd board will cause hang 3. currently comparing disk between successful upgrade and Omron, the disk space around 33% to 50% 4. Currently run board without barcode, same situation with CPU 95% and SSD 99%. 5. Disconnected the repair station with AOI, same situation 6. MES off, same situation 7. Check window version, all same window, no related 8. Checking D drive space, one with problem is on red line, but no effect due to other facility is not red but still hang 9. remove other window and run one side, same situation but on 4th board only hang. 10. Create new program with new software, same situation
HighOngoingChew Yong HuangNo
30-04-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--LaptopOffice-PenangInternalweekly meeting 04302024
  • discuss with team for project status
-ClosedKenny Tan Khai KeatNo
30-04-202411:3012:100.67Service SupportMalfunction TroubleshootMachine HardwareEverWinTaoyuan CityTaiwan3D AOICubeRemoteWork From HomeDistributorThe conveyor after width adjust , the return speed is too slow
  • Done ,by changing the conveyor average speed at software config.
MediumClosedKoh Ze Qingby changing the conveyor average speed at software config.NoNo
30-04-202412:0015:003Service SupportProgramming SupportProgram OptimisationKDee ElectronicsPuneIndia3D AOICubeRemoteWork From HomeDistributorExplain Leaptech the additional features of 3D AOI
  • Explained Leaptech the additional features of 3D AOI
MediumClosedJitesh TMNo
30-04-202403-05-202413:4017:203.67Service SupportEvaluationConformal Coating AOI - VC5300SigmaTronTijuanaMexicoConformal Coating AOIVC5300OfficeDistributor OfficeDistributor & InternalEvaluation VC5300.
  • We started the evaluation of the Sigmatron PCB, covering the requirements requested by them
MediumOngoingBrayan LeonNo
30-04-202410-05-202414:0018:004Service SupportMalfunction TroubleshootMES RelatedFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorMES unable to generate Logfile after each inspection
  • All settings are correct
MediumOngoingChew Yong HuangNo
30-04-202416:0018:002Service SupportMalfunction TroubleshootSPC RelatedEverWinTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorMySQL service cause CPU and Disk usage 100%
  • Updated the software version to V8.0.26
HighClosedOoi Weng SanCustomer script errorNo
30-04-202406-05-202422:0001:303.5Service SupportMachine CalibrationLaser CalibrationQuiptechGuadalajaraMexicoConformal Coating AOIVC5300RemoteWork From HomeDistributorexport Laser CPK data issue
  • current version not able to export data, update to latest version and export. but there many data in 1 file. will confirm with RND
LowOngoingKenny Tan Khai KeatNo
02-05-202431-05-202409:0018:009MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopOffice-PenangInternalAdd World Clocks to service report
  • Ongoing
No PriorityOngoingOoi Weng SanNo
02-05-202409:0018:009Service SupportEvaluation2D AOI - V5300Plexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerPlexus Penang Evaluation
  • Evaluation ended
HighClosedOng Chin QuanYes
02-05-202409:3013:003.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndiaConformal Coating AOIVC5100ROnsiteCustomer SiteCustomerPerformance of the CCI machine
  • Found all the defect is captured.
  • Repair station result was displaying as the server was not linked
  • with support of IT linked the Repair station with Server & found the result in the Repair station
MediumClosedJitesh TMNo
02-05-202403-05-202410:0016:306.5Service SupportEvaluationConformal Coating AOI - VC5300QuiptechGuadalajaraMexicoConformal Coating AOIVC5300OfficeDistributor OfficeDistributor & InternalEvaluation VC5300.
  • We conducted the CC coverages and inspections, and began taking measurements with the laser sensor, which caused some complications in the measurements and the operational logic.
MediumOngoingBrayan LeonYes
02-05-202413:4516:453Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerV5300 Machine program readiness for pre wave
  • verified the program created by AMT for Pre wave as customer plan to place the machine in pre wave
LowClosedJitesh TMNo
02-05-202410-05-202414:0016:002Service SupportMalfunction TroubleshootMES RelatedFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorMES unable to generate Logfile after each inspection
  • Have identify the root cause and will send to RnD next monday
HighPending R&DChew Yong HuangYes
02-05-202410-05-202414:0016:002Service SupportImprovement ProjectSoftware Update - AI RelatedFoxconnTaoyuan CityTaiwan2D AOIV5300OfficeOffice-PenangDistributorFoxconn Export XML2 issue
  • XML2 & image not export after update to latest software. test on other machine and also offline test also can export.. pending distributor copy aoibin onsite to test(repair station aoibin)
MediumPending CustomerKenny Tan Khai KeatNo
02-05-202410-05-202416:0020:004Service SupportProduct TrainingLarge FOV AOI Application TrainingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIAllRemoteOffice-PenangCustomer & InternalV320 Training for altus
  • assist distributor to create program and verify. after training, engineer can understand most of the feature, but he will practice and back to us if have question
MediumPending CustomerKenny Tan Khai KeatNo
02-05-202416:0018:002Service SupportProgramming SupportProgram OptimisationWistron NeWeb Corporation (WNC)Bac GiangVietnam2D AOIV5300RemoteWork From HomeCustomerDemo to customer how to make inspection of distance between the PCB and the bottom component
  • done
MediumClosedKoh Ze QingNo
02-05-202430-06-202420:0021:001Service SupportMalfunction TroubleshootMachine HardwareBitronGrugliasco TOItaly2D AOIV5200PhoneWork From HomeDistributor & InternalConveyor motor will become squealing if the E-Stop button is pressed then released without subsequently pressing the RESET button, but instead clicking the home conveyor button.
  • Simone tested latest software version in customer site. But problem persists
  • Feedback to Fuyun
HighPending R&DOoi Weng SanYes
02-05-202408-05-202421:0023:002Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerReduce the CT time. The board stops inside the machine for 4-5 seconds after the inspection stop (camera stop moving), and then release.
  • Checked the settings in the AOIBin. Corrected the settings (Cancel the export of unnecessary files）
  • Tried the latest software (with faster pcb image generation), the issue stills persists.
  • If only one side is inspected, the machine will release the board right after the inspection is done.
HighOngoingOng Chin QuanNo
03-05-202408-05-202409:0009:300.5Service SupportMalfunction TroubleshootSPC RelatedFlexMukachevoUkraine2D AOIV5200EmailWork From HomeCustomerSPC issue -only able to export SPC report of first page
  • Pending feedback to R&D
LowPending R&DOoi Weng SanNo
03-05-202424-05-202409:0018:009MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysia3D AOICubeLaptopOffice-PenangInternalTranslation of 3D User Manual
  • Currently at page 20 out of 260
LowOngoingChew Yong HuangNo
03-05-202409:3013:003.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingDeltaTaipeiTaiwan2D AOIV5300RemoteWork From HomeDistributorUnable to adjust conveyor width
  • Set IP address again for PLC, Camera
HighClosedOoi Weng SanAll IP is not setNo
03-05-202410:0013:003Service SupportProgramming SupportProgram OptimisationKDee ElectronicsPuneIndia3D AOICubeRemoteWork From HomeDistributorExplain Leaptech Engineer about the component creation with 3D options
  • Additional features of 3D AOI explained to Leaptech Engineer
LowClosedJitesh TMNo
03-05-202410:3016:005.5Service SupportEvaluationConformal Coating AOI - VC5300QuiptechGuadalajaraMexicoConformal Coating AOIVC5300OfficeDistributor OfficeDistributor & InternalEvaluation VC5300. Sigmatron
  • We continue to search for the best way to take measurements with the laser sensor, which caused problems as it couldn't be set to two different heights to measure two completely different areas. CQ helped me review settings and options. In the end, it was concluded that we would ask R&D for a better solution.
MediumClosedBrayan LeonNo
03-05-202410-05-202414:0020:006Service SupportMeetingService MeetingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320LaptopOffice-PenangDistributor & InternalAltus V320 machine damage issue
  • internal discussion ,already compile first version replace item list send by email. pending distributor side confirm
  • will have call on 7/5/2024 to further confirm
HighOngoingKenny Tan Khai KeatNo
03-05-202430-06-202415:3018:303Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200PhoneOffice-PenangDistributorNew MES Integration For Bitron ITALY
  • Output based on AOI result can control by customer is working.
  • But customer raise new requirement
  • Pending Simone to provide the details
MediumPending DistributorOoi Weng SanYes
03-05-202431-05-202416:0020:004Service SupportProduct TrainingLarge FOV AOI Application TrainingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIAllConference CallOffice-PenangDistributorApplication training for V320 to ALTUS UK
  • Day 2 completed
MediumOngoingTan Hong AnnYes
03-05-202406-05-202416:0017:201.33Service SupportProduction SupportProgramming SupportQuiptechGuadalajaraMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeDistributor & InternalGRR and CPK of the laser sensor, Machine VC5300.
  • also performed measurements of GR&R and CPK requested by Kenny again. Still waiting for aswers
MediumOngoingBrayan LeonYes
04-05-202417-05-202401:0003:002Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerSwitch to RGB + Upper W for the board inspection. Currently is Upper White + Bottom White, that causing false calls.
  • Fail to switch because after switching, the color shown is not okay (not a normal board color).
  • Tried to change the opt setting, used original color settings, used original config folder, checked the camera's settings, however the color still abnormal.
  • Need the light calibration (but the customer dont have the grey plate). Need to arrange the support from Brayan.
MediumOngoingOng Chin QuanNo
06-05-202409:0011:002Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexPenangMalaysia2D AOIV5300OfficeOffice-PenangDistributorFlex Penang MES customization
  • Discussed with Yong Huang and guide him to take over this case
HighClosedOoi Weng SanYes
06-05-202431-05-202409:0018:009MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopOffice-PenangInternalAdd World Clocks to service report
  • Ongoing
No PriorityOngoingOoi Weng SanYes
06-05-202417-05-202409:0011:002Service SupportMeetingService MeetingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320LaptopOffice-PenangDistributor & InternalAltus V320 machine damage issue
  • finalize the replace part list. discuss with Joy for shipping problem.
HighOngoingKenny Tan Khai KeatYes
06-05-202431-07-202410:0018:008MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysia3D AOICubeLaptopOffice-PenangInternalTranslation of 3D User Manual
  • finished 80 out of 260 pages
LowOngoingChew Yong HuangYes
06-05-202410:0012:002Service SupportMachine CalibrationCPK Calibration,GRR CalibrationQuiptechGuadalajaraMexico3D SPIIconRemoteWork From HomeCustomer & Distributor & InternalSPI CPK and GRyR Performed by Marcos. I just help like support if he found dificulties
  • done
MediumClosedBrayan LeonNo
06-05-202420:3021:100.67MagicRay InternalMeeting (Internal)Service MeetingMagicRayJaliscoMexico--LaptopWork From HomeInternalWW50 Weekly service meeting
  • done
-ClosedBrayan LeonNo
06-05-202431-05-202421:0022:001Service SupportEnquiryTechnical EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalMagicRay V5300 Upgrade Line Laser LJ-X8080- Flex Hungary, Zalaegerszeg
  • Replied email for more clarification
HighPending CustomerOoi Weng SanNo
07-05-202410-05-202401:0002:001Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerReduce the CT time. The board stops inside the machine for 4-5 seconds after the inspection stop (camera stop moving), and then release.
  • The CT time reduced by 2-3 seconds after adjusting the alogorithm...change the range from 10 to 1.
HighPending CustomerOng Chin QuanYes
07-05-202431-05-202409:0018:009MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopOffice-PenangInternalAdd World Clocks to service report
  • Ongoing
No PriorityOngoingOoi Weng SanYes
07-05-202417-05-202409:0018:009Service SupportProduct Training3D AOI Application TrainingLeaptechChennaiIndia3D AOIAllConference CallOffice-PenangDistributor3D AOI Software Application Training for Leaptech India
  • On-going
MediumPending DistributorTan Hong AnnNo
07-05-202409:0010:001MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia2D AOIV5300OfficeOffice-DongguanInternalEnglish version of latest user manual for V5300
  • completed
HighClosedTan Hong AnnYes
07-05-202409:3016:006.5Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteWork From HomeCustomerMeeting with Mohideen & Team for new machine
  • Meeting with Mohideen & Team for new machine
MediumClosedJitesh TMNo
07-05-202410:0012:002Service SupportMalfunction TroubleshootMES RelatedJOEYEE TechnologyTaichungTaiwan2D AOIV5300PhoneOffice-PenangCustomerAOI machine Software Hang after 3rd inspection board
  • Has been resolved after updating new software
HighClosedChew Yong HuangVersion 5.7 cause hang issueYes
07-05-202410:0010:300.5Service SupportEvaluationConformal Coating AOI - VC5300QuiptechGuadalajaraMexicoConformal Coating AOIVC5300OfficeDistributor OfficeDistributor & InternalEvaluation VC5300.
  • Marcos infor that he already send the report
MediumClosedBrayan LeonYes
07-05-202407-06-202411:0018:007MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia2D AOIV5000OfficeOffice-PenangInternalV5000 AOI Maintenance Manual English Version
  • On-going
MediumOngoingTan Hong AnnNo
07-05-202413:0013:100.17Service SupportMalfunction TroubleshootWrong Application Configuration SettingGemmy-tekTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorThe save small picture suddenly will not save the small picture
  • done
MediumClosedKoh Ze Qingthe savesmallpciture.txt is named at capital letterNo
07-05-202413:3015:001.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteCustomer SiteCustomerReference Image Not Displayed in review station
  • Checked and found that one sub board was offset- cleared this
  • Retook the FOV images
  • Reference image was displayed in review station
MediumClosedJitesh TMNo
07-05-202424-05-202416:0018:002Service SupportMeetingService MeetingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320LaptopOffice-PenangDistributor & InternalAltus V320 machine damage issue
  • after confirm with Altus, replace part been ship out, discuss with MR production engineer to confirm installation detail.
  • pending replacement part arrive
HighOngoingKenny Tan Khai KeatYes
07-05-202416:0016:300.5Service SupportDocumentationQualification Test ReportEllsworthManilaPhilippines2D AOIV5200EmailWork From HomeDistributorHelp to create qualification report template for V320 and V5200
  • Done
MediumClosedKoh Ze QingNo
07-05-202416:3016:400.17Service SupportProgramming SupportProgram OptimisationEverWinTaoyuan CityTaiwan2D AOIV5300LaptopWork From HomeDistributorDemo to dsitributor about how to change the barcode for mainboard to barcode for subboard
  • done
MediumClosedKoh Ze QingNo
07-05-202419:0020:001Service SupportEnhancement SuggestionCustomerFoxconnTaoyuan CityTaiwan2D AOIAllEmailOffice-PenangCustomer & Distributor & InternalThe differences of lighting between the programs of the 3ATAOI machine and the 3BTAOI machine.
  • One of the root cause of high false call of different machine share same program is the long debugging time of Line 32 leads to a wide range of colors in the sampled colors.
  • Therefore, it is suggested that after copying, the colors of the materials with a large quantity of RC should be slightly modified, which can effectively reduce false call.
MediumClosedOoi Weng SanYes
08-05-202431-05-202409:0018:009MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopOffice-PenangInternalAdd World Clocks to service report
  • Ongoing
No PriorityOngoingOoi Weng SanYes
08-05-202416-05-202409:0010:001Service SupportMalfunction TroubleshootProgramming RelatedQuantaMonterreyMexico2D AOIV5300OfficeOffice-PenangCustomerThe board image looks different with different board orientation. The pin direction is different.
  • Asked Quanta Engineer, Hank to send the board images for two different orientation.
MediumPending CustomerOng Chin QuanNo
08-05-202412:0014:002Service SupportImprovement ProjectSoftware Update - MES CustomizationAdvanced EnergyManilaPhilippines2D AOIV5200RemoteOffice-PenangDistributor & InternalNew V5200 model - AEI MES
  • Handover to ZeQing, linked him with R&D
LowClosedOoi Weng SanYes
08-05-202415-05-202413:0014:001Service SupportProgramming SupportProgram CreationSigmaTronTijuanaMexicoConformal Coating AOIVC5300LaptopWork From HomeDistributor & InternalAfter conducting placement tests for thickness measurement with the laser sensor, it was observed that in areas with high components where inspection of a nearby component is desired, the laser light gets lost in the high component.
  • The customer requested a solution for this issue, which was discussed with Kenny, and we will review it to conduct tests with the machine available at Quiptech's office.
HighOngoingBrayan LeonNo
08-05-202430-05-202414:0016:002Service SupportMalfunction TroubleshootMachine HardwareBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeDistributorhelp updating the software version to acheive the customer requirement to cut the barcode length digit
  • The customer not yet run the mass production, the overhead heating on camera issues is not able to reproduce again now is under monitoring
MediumUnder MonitorKoh Ze QingYes
08-05-202414:3015:000.5Service SupportMachine CalibrationLighting CalibrationEverWinTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorAsk about how to make calibration of light using gray plate
  • Done show him how to make it using gray plate
MediumClosedKoh Ze QingNo
08-05-202416:0018:002Service SupportMalfunction TroubleshootMES RelatedFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorMES unable to generate Logfile after each inspection
  • Have send new software for wong and all monitoring are good
HighClosedChew Yong HuangMES BugYes
08-05-202417:0019:002Service SupportProduct TrainingLarge FOV AOI Application TrainingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIAllRemoteOffice-PenangCustomer & InternalV320 Training for altus
  • explain to engineer regarding subboard Barcode binding feature.
MediumClosedKenny Tan Khai KeatYes
08-05-202418:0020:002Service SupportMalfunction TroubleshootWrong Application Configuration SettingH&T - NPE East Europe SrlMadarasRomania2D AOIV5000LaptopWork From HomeDistributorRepair station will close randomly
  • Ask customer to restore AOIBin from machine, issue resolved
MediumClosedChew Yong HuangAOIBin corruptNo
08-05-202420:0021:301.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingH&T - NPE East Europe SrlMadarasRomania2D AOIV5000HRemoteWork From HomeDistributorthe reapir station when open it suddenly will close
  • done by using the backup aoibin from machine
MediumClosedKoh Ze Qingdone by using the backup aoibin from machineNo
08-05-202421:0023:002Service SupportMachine CalibrationCPK Calibration,GRR CalibrationQuiptechGuadalajaraMexico3D SPIIconPhoneWork From HomeDistributorexplaination CCI calibration
  • explain CCI calibration to marcos
MediumClosedKenny Tan Khai KeatNo
09-05-202431-05-202409:0012:003MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopOffice-PenangInternalAdd World Clocks to service report
  • Ongoing
No PriorityOngoingOoi Weng SanYes
09-05-202409:0016:007Service SupportMalfunction TroubleshootMagicRay Software BugsGemmy-tekTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeCustomer & DistributorThe small picture of NG and OK is not able to save after confirm the inspection result.
  • Done ,it is the software version bug, after using the RND given version,then this issues is close.
MediumClosedKoh Ze QingThe software version bug, after using the RND given version then this issues is close.No
09-05-202409:0013:004Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteCustomer SiteCustomerV320 Evaluation requirement discussion
  • Requirement has been postponed as they need to utilize the current purchased machines.
  • Meeting with Pradeep & Venkat
LowClosedJitesh TMNo
09-05-202410:0010:050.08Service SupportMalfunction TroubleshootMagicRay Software BugsFlexTabHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Tab Feedback 1: Inspection cycle time increases automatically – you need to take new FOVs to reduce it to the normal level again
  • The FOV path is repeated, the FOV needs to be retaken.
LowClosedOoi Weng SanThe FOV path is repeated, the FOV needs to be retaken.No
09-05-202410:0510:100.08Service SupportEnquirySoftware EnquiryFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 2: nr. of false calls increases automatically – you need to debug, adjust the inspection parameters。
  • There are many factors contributing to the increase in false alarms. Based on past experience, these include poorly set mark points, changes in incoming materials, unintentional movement of the sub-board frame causing component misalignment, loose board clamping, improper parameter settings, among others. We have a WhatsApp group where customers can report issues, and these issues are addressed promptly.
LowClosedOoi Weng SanNo
09-05-202431-07-202410:1010:150.08Service SupportEnquirySoftware EnquiryFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 3: machine goes slow – local hard drive gets full (we setup the saving path to server, but it saves images also to the local hard drive) you need to setup a rule to delete X month old files
  • Need further clarification
LowOngoingOoi Weng SanNo
09-05-202410:1510:200.08Service SupportMalfunction TroubleshootDriver RelatedFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 4: GuangBao service server is down – there is procedure for it to restore
  • The issue has been resolved by reinstalling the driver.
LowClosedOoi Weng SanThe issue has been resolved by reinstalling the driver.No
09-05-202410:2010:250.08Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 5: machine findings can’t be checked on the repair station
  • The issue has been resolved. Changing the IP caused the repair station to be unable to display the test results.
MediumClosedOoi Weng SanThe issue has been resolved. Changing the IP caused the repair station to be unable to display the test results.No
09-05-202410:3010:350.08Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 6: first sw updates caused few weeks downtime
  • The issue has been resolved. After importing the MES version, there were compatibility problems with MES, which took several weeks to resolve.
LowClosedOoi Weng SanNo
09-05-202410:3510:400.08Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 7: compatibility between the different sw versions
  • The customer has three devices: two are V808.2.5, and one is an older version. When they use offline debugging, they get an error stating that the high version program cannot be loaded. Subsequently, we set up an additional offline computer, but the customer did not accept the upgrade to a unified version.
LowClosedOoi Weng SanThe customer has three devices: two are V808.2.5, and one is an older versionNo
09-05-202410:4010:450.08Service SupportMalfunction TroubleshootMachine HardwareFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 8: conveyor belt change – Magic Ray had to adjust timings, we changed belt more times to see the difference, took days to understand and solve the problem
  • The issue has been resolved. The customer replaced the belt themselves. After the replacement, there was a significant increase in false alarms, which were intermittent. Upon investigation, it was found that the board was not clamped tightly.
HighClosedOoi Weng SanUpon investigation, it was found that the board was not clamped tightly.NoNo
09-05-202410:4510:500.08Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 9: wrong program selection – we had to setup an automatic program selection according to product label (ID)
  • The issue has been resolved. The customer's GBS team made an error while setting up the program switch.
HighClosedOoi Weng SanThe customer's GBS team made an error while setting up the program switch.No
09-05-202410:5010:550.08Service SupportMalfunction TroubleshootMagicRay Software BugsFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 10: Reference images tilted – retake FOVs
  • The standard images at the repair station often lack images for sockets, requiring the FOV to be retaken. We suggested that the customer upgrade to the new version, but they have not accepted the upgrade recommendation for now.
HighClosedOoi Weng SanOld bugsNo
09-05-202410:5511:000.08Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexTabHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalFlex Hungary Tab Feedback 11: Loosing MES communication
  • The disconnection issue is likely due to a problem with the customer's internal network.
LowClosedOoi Weng SanThe disconnection issue is likely due to a problem with the customer's internal network.No
09-05-202412:0013:001Service SupportMachine CommissioningHardware UpgradeDeltaBangkokThailand2D AOIV5000HPhoneWork From HomeDistributorConvert direction from Left to Right
  • Completed
LowClosedOoi Weng SanNo
09-05-202415-05-202413:0016:003Service SupportImprovement ProjectSoftware Update - AI RelatedFoxconnTaoyuan CityTaiwan2D AOIV5300OfficeOffice-PenangDistributorFoxconn Export XML2 issue
  • verify with offline software and machine in yongying office, xml2 did export. still pending customer stop production, and visit foxconn onsite verify
MediumPending CustomerKenny Tan Khai KeatYes
09-05-202413:0016:003Service SupportProgramming SupportProgram OptimisationGICPuneIndiaLarge FOV AOIV320RemoteWork From HomeDistributorSupport Leaptech on New program creation
  • Leaptech had created a program, but machine was not inspecting correctly
  • Found fiducials was not good.
  • Created new program with correct fiducials; Machine was running good
  • Explained Leaptech Engineer on this
MediumClosedJitesh TMNo
09-05-202431-05-202414:0016:002Service SupportEnquiryTechnical EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalMagicRay V5300 Upgrade Line Laser LJ-X8080- Flex Hungary, Zalaegerszeg
  • Finalize with R&D and ask for others clarification
HighPending CustomerOoi Weng SanYes
09-05-202415:0017:002Service SupportProgramming SupportProgram OptimisationIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerCustomer got doubt about the programming creation regarding the IC component ,explain then demo to them about the function of IC component
  • done,explain then demo to them about how to make the IC component.
MediumClosedKoh Ze QingNo
09-05-202417-05-202416:0017:001Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • Concall with customer
  • remain pending 3 problem
  • 1. Machine test OK, Repair station no need OK
  • 2. Confirmation unable to view, due to barcode query is prioritize. r&d just make the window bigger and move the position of Yes, No
  • 3. First result confirm as NG by operator, when barcode query, no pop out
MediumOngoingOoi Weng SanYes
09-05-202428-06-202416:0017:001Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • Meeting to discuss details
MediumPending R&DOoi Weng SanYes
09-05-202419:0021:002Service SupportMalfunction TroubleshootSPC RelatedFlexMukachevoUkraine2D AOIV5200EmailWork From HomeCustomerSPC issue -only able to export SPC report of first page
  • Sent new version that fixed this bug
LowClosedOoi Weng SanSoftware bugsYes
10-05-202431-05-202409:0012:003MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopOffice-PenangInternalAdd World Clocks to service report
  • Ongoing
No PriorityOngoingOoi Weng SanYes
10-05-202417-05-202409:0011:002Service SupportMachine CalibrationLaser CalibrationQuiptechGuadalajaraMexicoConformal Coating AOIVC5300RemoteWork From HomeDistributorexport Laser CPK data issue
  • discuss with Brayan and RND. we found that cpk data is actually keep bind all txt file to latest generate file. Mean data did not repeat for 1 inspection, it is contain many times data in 1 file. pending Brayan onsite verify
LowPending DistributorKenny Tan Khai KeatYes
10-05-202409:0018:009Service SupportDocumentationWork InstructionFlexPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangCustomerDocumentation on CCI Point Laser CPK and GRR work instruction
  • Completed
HighClosedTan Hong AnnNo
10-05-202409:3016:006.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerSupport SAT for B820 Apple Project
  • Support SAT for B820 Apple Project restart production
MediumClosedJitesh TMNo
10-05-202417-05-202410:0012:002Service SupportMalfunction TroubleshootBarcode ScannerAdvanced EnergyManilaPhilippines2D AOIV5200RemoteWork From HomeDistributorWhen the PCB board is done scanning barcode scanner it will not able to enter to machine to make the inspection well.
  • Found out is software version problem ,already verify together with RND ,rnd will make modification on the software
MediumPending R&DKoh Ze QingNo
10-05-202411:0012:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributor & InternalFoxconn CPU socket new feature
  • discuss with yongying engineer Fox, currently foxconn did not ask for this feature, they prefer old method for stability. so we will not do anything until Foxconn/apple inform to activate this feature.
HighClosedKenny Tan Khai KeatYes
10-05-202431-05-202414:0016:002Service SupportEnquiryTechnical EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalMagicRay V5300 Upgrade Line Laser LJ-X8080- Flex Hungary, Zalaegerszeg
  • Received all the clarification from customer
  • Pending commercial to decide to perform the update or not
HighOngoingOoi Weng SanYes
10-05-202416:0017:001Service SupportMalfunction TroubleshootMES RelatedWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneWork From HomeDistributorNot able to output MES file
  • Resetup another new AOIBin
LowClosedOoi Weng SanMissing some filesNo
10-05-202417:0018:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorHow to delete outtxt-copy?
  • Delete saveall.txt in D:AOIBinconfigFile
LowClosedOoi Weng Sansaveall.txt is available in D:AOIBinconfigFileNo
10-05-202417-05-202421:0023:002Service SupportEvaluationConformal Coating Inspection - VC5000QuiptechGuadalajaraMexicoConformal Coating AOIVC5000LaptopWork From HomeDistributor & InternalCCI laser been block by nearby tall component issue.
  • discuss with Brayan regarding the issue,. customer have a critical component need to be inspect coating thickness. but with photo, can see laser been block by the connector nearby. pending to remote verify
MediumPending DistributorKenny Tan Khai KeatNo
11-05-202413-05-202414:0015:001Service SupportProduction SupportDay ShiftBitronQueretaroMexico2D AOIV5300LaptopWork From HomeDistributor & InternalThe customer requests that if the PCB is defective (NG), it remains inside the machine until someone confirms the defect and removes the PCB.
  • Currently, the side conveyor does not have the functionality to stop the PCB, which is why they want it to remain inside the machine.
  • "Confirm Lock" activation was requested. Marcos, who was at the customer site, agreed to confirm and conduct the test.
MediumPending DistributorBrayan LeonNo
11-05-202416:0016:100.17Service SupportEvaluation3D AOI - CubeFlexTijuanaMexico3D AOICubePhoneWork From HomeDistributor & InternalEvaluation PCB flexible and sticker plasment.
  • Kevin send the resolution. and it was shared with Quiptech team.
HighClosedBrayan LeonYes
13-05-202431-05-202409:0012:003MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopOffice-PenangInternalAdd World Clocks to service report
  • Ongoing
No PriorityOngoingOoi Weng SanYes
13-05-202409:0018:009Service SupportProduct Training3D AOI Application TrainingLeaptechChennaiIndia3D AOIAllConference CallOffice-PenangDistributor3D AOI Software Application Training for Leaptech India
  • completed
MediumClosedTan Hong AnnYes
13-05-202409:0018:009Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalThe machine displays an error window on the gantry.
  • Different advice and suggestions were given to review. Suggestions were given, and we awaited the client's response, which prolonged the solution process. We were allowed remote access, but there wasn't much to do as the procedure required a special cable. Access to the plant was requested to provide better assistance. However, authorization took a long time, and we couldn't enter until the next day.
HighClosedBrayan LeonServoM1P450403YesNo
13-05-202431-05-202409:3013:003.5Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerMeeting related to MES
  • updated the modification provided by R&D
  • Tested for ongoing process found good
  • Tested for WIP count exceed; no Error message pop up
  • Took the Log file and shared to R&D;
MediumPending R&DJitesh TMYes
13-05-202420-05-202410:0011:301.5Service SupportEnquiryTechnical EnquiryQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerThe picture captured for different orientations, 0 and 180 degree, the pin offset direction is different.
  • Not much difference in the top picture (0 and 180), but for the bottom, the difference is obvious.
  • Pending downtime from customer.
  • Updated the plc to solve the board not sending out issue after the inspection
MediumPending CustomerOng Chin QuanNo
13-05-202410:0012:002Service SupportProgramming SupportProgram OptimisationGemmy-tekTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorThe customer like to modify the user type of the user when login into the software.
  • Done show to him how to modify it then change the user type and explain to him what is the different access that is got for the each type of the user.
MediumClosedKoh Ze QingNo
13-05-202415-05-202411:0013:002Service SupportImprovement ProjectSoftware Update - AI RelatedFoxconnTaoyuan CityTaiwan2D AOIV5300OfficeOffice-PenangDistributorFoxconn Export XML2 issue
  • after verify back aoibin from foxconn, we found there are some wrong setting tried on offline can export XML2. pending foxconn engineer change setting on machine to verify.
MediumPending CustomerKenny Tan Khai KeatYes
13-05-202413:0018:005MagicRay InternalDocumentation (Internal)Operation ManualQuiptechGuadalajaraMexicoConformal Coating AOIVC5300OfficeOffice-PenangInternalTranslation of the latest user manual for point laser (coating thickness measurements) in CCI
  • Completed the translation
MediumClosedOng Chin QuanNo
13-05-202418-05-202414:0016:002Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • Problem 1 and 2 resolved
  • Pending no.3
  • R&D need to understand the flow for 3.
MediumPending R&DOoi Weng SanYes
13-05-202427-06-202414:0015:001Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • Machine test OK, Repair station no need OK
  • Confirmation unable to view, due to barcode query is prioritize. r&d just make the window bigger and move the position of Yes, No
  • First result confirm as NG by operator, when barcode query, no pop out
MediumPending DistributorOoi Weng SanYes
14-05-202409:0012:003Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV5000RemoteWork From HomeCustomerThe error window Control card failure is pop out once open the AOI software
  • Done ,the control card is abit with dust, after clean it then remove the dust then plug it in again then this issues is solved.
HighClosedKoh Ze Qingthe control card is abit with dust, after clean it then remove the dust then plug it in again then this issues is solved.NoNo
14-05-202410:0011:001Service SupportImprovement ProjectSoftware Update - AI RelatedFoxconnTaoyuan CityTaiwan2D AOIV5300OfficeOffice-PenangCustomer & DistributorFoxconn Export XML2 issue
  • after re make AI setting on machine, customer feedback now can export well.
MediumClosedKenny Tan Khai KeatYes
14-05-202411:0013:002Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerOTIS program False call was found more than 90
  • Optimized the program and reduced the False calls to less than 20
MediumClosedJitesh TMNo
14-05-202422-06-202413:0014:001Service SupportMalfunction TroubleshootMagicRay Software BugsFlexAguascalientesMexicoConformal Coating AOIAllEmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - Flex Mexico
  • No response from distributor, reminder sent today
HighOngoingOoi Weng SanYes
14-05-202413:0014:001Service SupportMalfunction TroubleshootMagicRay Software BugsH&T - NPE East Europe SrlMadarasRomaniaConformal Coating AOIVC5300EmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - H&T - NPE East Europe Srl
  • No response from distributor, reminder sent today
HighClosedOoi Weng SanYes
14-05-202414:0016:002Service SupportMachine CalibrationCPK Calibration,GRR CalibrationEverWinTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorThe engineer is abit not that sure how to make the GRR calibration as the value it get after calibration is much more lager than 10%
  • After confirm with him ,he got make the mistake at the program creation for the GRR calibration, the point should be slightly offset instead of put it all is upright and not offset.
MediumClosedKoh Ze QingNo
14-05-202414:0018:404.67Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalV5300 Servo malfunction
  • Onsite troubleshooting was conducted where various tests were performed on the servos, including resetting and repositioning them to rule out any wiring or motor issues that could be causing the problem. It was detected that the servo was damaged, and it was replaced with one taken from an offline machine. Warranty for the damaged servo was requested.
HighClosedBrayan LeonServo Y-axis UpsideM1P450403YesNo
14-05-202415:0018:003MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysiaLarge FOV AOIV320LaptopWork From HomeInternalUpdate of V320 Training Material on Similar Region
  • completed
LowClosedTan Hong AnnNo
14-05-202416:0018:002Service SupportProduction SupportMonitor Machine PerformanceFoxconnTaoyuan CityTaiwan2D AOIV5300LaptopOffice-PenangDistributorquestion regarding reset production data on production interface
  • help to verify how to reset data show on production page. after verify, found new version duo side software, will required login admin account to reset data.
-ClosedKenny Tan Khai KeatNo
14-05-202416:0017:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerOTIS machine repair station could not find the serial number result when manual query was carried out
  • checked the settings and found the IP address wrong in maintain application in path settings
  • Set the Machine IP Address and result was displaying
  • shown the setting to customer
LowClosedJitesh TMIP Address was found wrongNo
14-05-202418:0019:001Service SupportEnquiryTechnical EnquiryVD MAISKyivUkraine2D AOIV2000EmailWork From HomeDistributorLaser marking machine enquiry from Ukraine
  • We no longer produce or collaborate with any laser marking machine manufacturers.
  • You may want to ask your other suppliers if they have any recommendations for a laser marking machine.
LowClosedOoi Weng SanNo
14-05-202428-06-202419:0020:001Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • Machine send tag start but after confirm the error not send Stop tag and not appear pop out
MediumPending R&DOoi Weng SanYes
14-05-202420:0021:001Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIV5200PhoneWork From HomeDistributorcorrect the image and request R&D to train the image.
  • Place the Intelligent.txt document in the AOIbin. (Image will saved in D:AOIBinIntelligent)
  • Image saved based on the follows condition 1. For Machine Judge OK, only save one OK image for every 10 OK components, 2. For Operator Judge OK, will save all 3. For Operator Judge NG, will save all
  • OK images should include CHIP, IC, SOT, and Thru components and the storage path is: D:AOIBinIntelligentDateOKCHIP D:AOIBinIntelligentDateOKIC D:AOIBinIntelligentDateOKSOT D:AOIBinIntelligentDateOKThru (CHIP, IC, SOT components are saved by part number, Thru components by model and part number).
  • For NG components, only saved Operator Judge NG images from the repair station. The storage path is: D:AOIBinIntelligentDateNGCHIP D:AOIBinIntelligentDateNGIC D:AOIBinIntelligentDateNGSOT D:AOIBinIntelligentDateNGThru
LowClosedOoi Weng SanNo
14-05-202422:3011:4013.17Service SupportMalfunction TroubleshootWindows Operating SystemFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeDistributor & InternalThe client attempted to connect the Remote Station. In doing so, they changed all the IP configurations, and the machine stopped functioning correctly.
  • We initiated a remote connection with the help of CQ to find a solution and resolve the issue as quickly as possible. We worked on reestablishing the IP communication and ensuring the proper functioning of the machine.
HighClosedBrayan LeonThe IP configurations were changed.M1P450403No
15-05-202407-06-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternalUser Manual for 3D AOI Cube (English Version)
  • on-going preparation for user manual of 3D AOI Cube
MediumOngoingTan Hong AnnNo
15-05-202409:0016:307.5Service SupportProduction SupportProgramming SupportQuiptechGuadalajaraMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeDistributor & InternalGRR and CPK of the laser sensor, Machine VC5300.
  • The topics of CPK and GRR were reviewed, but other issues with the laser sensor were also examined, such as measuring different heights. Information was gathered to determine if it is possible to measure near a larger component that might interfere with the sensor's light.
HighClosedBrayan LeonYes
15-05-202428-06-202410:0011:001Service SupportEnquiryMachine Shipment StatusFlexPenangMalaysia2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalDemo machine shipment to Flex P1
  • As per Magicray team feedback, the machine pickup date shall fall on 05 June 2024.
HighOngoingOoi Weng SanNo
15-05-202410:0011:001Service SupportProduction SupportDay ShiftBitronQueretaroMexico2D AOIV5300LaptopWork From HomeDistributor & InternalThe customer requests that if the PCB is defective (NG), it remains inside the machine until someone confirms the defect and removes the PCB.
  • done
MediumClosedBrayan LeonYes
15-05-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
15-05-202411:0016:005MagicRay InternalProduct Training (Internal)Large FOV AOI Newly Added Special Features TrainingMagicRayPenangMalaysiaLarge FOV AOIAllOfficeOffice-PenangInternalDiscussing the newly added special features then pratice the newly added features at office machine
  • Done training on this together with Hong An
MediumClosedKoh Ze QingNo
15-05-202412:3015:303Service SupportMalfunction TroubleshootSPC RelatedTopbandPuneIndia2D AOIV5300RemoteWork From HomeCustomerFix SPC no data issues
  • Completed
LowClosedOoi Weng SanWrong IPNo
15-05-202412:3015:002.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomer & InternalFail to connect to cameras, error window pop out when the software is opened
  • 1. Checked the ip address of the cameras in the network settings, and found all network ip is gone (no ip is set)
  • 2. Configure the ip for the cameras in the network settings and in the pylon ip configurator
  • 3. Control card failure.
  • 4. Shut down the machine. Plug in and out the control card cable.
  • 5. Validation. Make sure the machine is working well.
MediumClosedOng Chin QuanCameras and PLC IP missingMIP450403No
15-05-202413:3014:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingGemmy-tekTaoyuan CityTaiwan2D AOIA10RemoteOffice-PenangDistributorThe repair station interface is able to be change when login account as Operator 1
  • Done ,checking for the software version, the version is good no bug on this, then try loging using admin account then click for the reinitialize the window arrangement
MediumClosedKoh Ze QingLogin using admin account then click window rearrangementNo
15-05-202424-05-202415:0016:001Service SupportProgramming SupportProgram CreationSigmaTronTijuanaMexicoConformal Coating AOIVC5300LaptopWork From HomeDistributor & InternalAfter conducting placement tests for thickness measurement with the laser sensor, it was observed that in areas with high components where inspection of a nearby component is desired, the laser light gets lost in the high component.
  • We validated and gathered information in collaboration with Kenny to consult with RnD and find the best solution.
HighOngoingBrayan LeonYes
15-05-202417:0019:002Service SupportMalfunction TroubleshootWrong Application Configuration SettingKaifaJohorMalaysia2D AOIV5000HRemoteOffice-PenangCustomerThe lighthing suddenly become brighter when compare to the initial program, customer try to using the backup config file but still the same.
  • Done,found out the COM Port connection is wrong ligthing at COM 4 but at software it state as COM3, after done change it back to COM4 then help them to adjust the lighting again then the false call rate is under control.
MediumClosedKoh Ze QingPort connection is wrong ligthing at COM 4 but at software it state as COM3, after done change it back to COM4 then help them to adjust the lighting again then the false call rate is under control.No
15-05-202430-06-202420:3021:301Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributor & InternalFOXCONN GDL-MAGIC RAY V5300S-XL SERVODRIVER ALARM [M1P450403] - WARRANTY CLAIM M1P450403
  • We will ship out the servo driver as soon as possible.
HighOngoingOoi Weng SanM1P450403No
16-05-202400:0003:003MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllRemoteWork From HomeInternalLE point laser training
  • 1. Work with Kenny on helping Brayan to use the point laser in Quiptech office
  • 2. Explain to Brayan on how the point laser works for coating on different height (PCB and component)
  • 3. Show Brayan the settings (two segment inspection) and help to set it
  • 4. Troubleshoot the LE point laser not working issue (with Kenny), check the config settings and the hidden settings
HighClosedOng Chin QuanNo
16-05-202409:0018:009MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysiaAXIVX2000OfficeOffice-ShenzhenInternalFirst draft of training material for AXI English version
  • completed
MediumClosedTan Hong AnnYes
16-05-202409:3011:302Service SupportMachine CalibrationLaser CalibrationQuiptechGuadalajaraMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeDistributor & InternalCPK and GRR were performed
  • done
No PriorityClosedBrayan LeonNo
16-05-202427-06-202410:0012:002Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200PhoneOffice-PenangDistributorNew MES Integration For Bitron ITALY
  • enable whether output MES after re-confirm to True
MediumPending DistributorOoi Weng SanYes
16-05-202424-05-202410:0012:002Service SupportMalfunction TroubleshootMagicRay Software BugsEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangCustomer & DistributorRepair station shows wrong defect code after buy off using key-in
  • 1. Wengsan suggested using other machine AOIBin to resolve the issue 2. if unable to resolve, chances are OS is the issue. 3. Used send aoibin to customer, issue not resolved 4. Ask to use other repair station to upgrade, check if is only that repair station have issue.
HighOngoingChew Yong HuangNo
16-05-202412:0014:002Service SupportEnquiryTechnical EnquiryCarelPaduaItaly2D AOIA10PhoneWork From HomeCustomer & InternalChange A10 door switch to fullfill CE requirements
  • Completed
HighClosedOoi Weng SanNo
16-05-202412:3014:302Service SupportEnquiryTechnical EnquiryQuiptechGuadalajaraMexico2D AOIV5300PhoneOffice-PenangDistributorGR&R and CPK Enquired
  • answered
LowClosedOoi Weng SanNo
16-05-202415:0017:002Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteOffice-PenangCustomerHelp to reduce the false call rate
  • done
MediumClosedKoh Ze QingNo
16-05-202416:0017:001Service SupportEnquirySoftware EnquiryEverWinTaoyuan CityTaiwan3D AOICubeRemoteWork From HomeDistributorguide distributor 3D Aoi machine setting
  • setting related to full board capture heigh info
LowClosedKenny Tan Khai KeatNo
16-05-202427-05-202423:0004:005Service SupportEvaluationConformal Coating Inspection - VC5000QuiptechGuadalajaraMexicoConformal Coating AOIVC5000LaptopWork From HomeDistributor & InternalCCI laser been block by nearby tall component issue.
  • collect data and image send to RND, pending rnd simulate in office
MediumPending R&DKenny Tan Khai KeatYes
17-05-202402:0003:001Service SupportMachine CalibrationLaser CalibrationQuiptechGuadalajaraMexicoConformal Coating AOIVC5300RemoteWork From HomeDistributorexport Laser CPK data issue
  • done verify and export correct data。brayan will continue to generate report
LowClosedKenny Tan Khai KeatYes
17-05-202410:0011:001Service SupportMalfunction TroubleshootProgramming RelatedAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteOffice-PenangDistributorRepair station unable to show result when added barcode
  • Have released software for Atlus
HighClosedChew Yong HuangSoftware bugYes
17-05-202424-05-202414:0016:002Service SupportMalfunction TroubleshootMagicRay Software BugsEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangCustomer & DistributorRepair station shows wrong defect code after buy off using key-in
  • Other repair station also have issue with producing correct txt, but machine can operate with no issue 2. Customer say they only test pass which have issue, i request them to test OK and NG situation
HighOngoingChew Yong HuangYes
17-05-202414:0015:301.5Service SupportProduction SupportProgramming SupportSchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeDistributor & InternalI helped Marcos with the questions he asked me. It was mainly a matter of spending hours assisting him with the issues that came up.
  • done
No PriorityClosedBrayan LeonNo
17-05-202431-07-202415:0016:001Service SupportImprovement ProjectMIL/MVD Barcode ReadingFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B Feedback 1: The barcode software reading capability is not stable
  • Weng San' question: Do all machines face the same problem? There are two types of barcode keys in Flex Zala B: Mil keys and Hik keys. I need to determine which type of barcode key they are using. If they are using Hik keys, I strongly advise them to update to the latest version. In the latest version, the barcode recognition stability has improved compared to two years ago.
HighOngoingOoi Weng SanNo
17-05-202431-07-202415:0016:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 2: There is an improvement opportunity on the V5300 to save some cycle time.
  • Weng San' answer: Okay. I will discuss with R&D to see if they can enable the bottom inspection to start before the machine receives the information for 16 boards from the customer’s FlexFlow.
HighOngoingOoi Weng SanNo
17-05-202431-07-202415:0016:001Service SupportEnquiryTechnical EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 3: Improvement opportunity to bind PCB Barcode with the wave soldering jig barcode.
  • Weng San' answer: I think the customer can add a mainboard barcode to bind with the wave soldering jig barcode in the program. Currently, a counter and maintenance reminder for the soldering jig are not available.
LowOngoingOoi Weng SanNo
17-05-202431-07-202415:0016:001Service SupportEnquirySoftware EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 5:Not sure if this is a defect or not, but customer asked why only the socket window is able to make an array copy and why not the pin as well?
  • Weng San' answer: There is a method to copy the array of pins, similar to how he creates the subboard.
LowOngoingOoi Weng SanNo
17-05-202420-05-202416:0018:002MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia----InternalOffice dell monitor replacement
  • Pending delivery on 20th May 2024
-OngoingOoi Weng SanNo
17-05-202427-05-202416:0019:003Service SupportMeetingService MeetingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320LaptopOffice-PenangDistributor & InternalAltus V320 machine damage issue
  • verify door and monitor installation , found monitor size not really match with door monitor slot.need to confirm with magic-ray production
HighOngoingKenny Tan Khai KeatYes
17-05-202416:0018:002Service SupportProduct Training2D AOI Application TrainingWistron InfoCommZambalesPhilippines2D AOIAllRemoteOffice-PenangCustomerDemo to him how to create component for the CPU socket inspection
  • Done
MediumClosedKoh Ze QingNo
17-05-202431-05-202416:0020:004Service SupportProduct TrainingLarge FOV AOI Application TrainingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIAllConference CallOffice-PenangDistributorApplication training for V320 to ALTUS UK
  • Day 2 Completed
MediumOngoingTan Hong AnnYes
17-05-202421:0022:001Service SupportDocumentationOperation ManualSimplexMonzaItaly2D AOIV5200PhoneWork From HomeDistributorStandard MES Output Format
  • Completed
LowClosedOoi Weng SanNo
18-05-202410:0011:001MagicRay InternalProduct Training (Internal)Large FOV AOI Application TrainingMagicRayPenangMalaysiaLarge FOV AOIAllConference CallWork From HomeInternalV320 Application Training
  • Completed
LowClosedOoi Weng SanNo
18-05-202416:0019:003Service SupportProduct TrainingLarge FOV AOI Application TrainingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIAllConference CallOffice-PenangDistributorApplication training for V320 to ALTUS UK
  • completed
MediumClosedTan Hong AnnYes
20-05-202409:0011:002Service SupportEnquiryTechnical EnquiryJabilPenangMalaysia2D AOIV5300EmailOffice-PenangCustomer & InternalRequest for Technical Update on Correlating AVI Program with IPC Compliance
  • Replied email
MediumClosedOoi Weng SanNo
20-05-202409:0010:001Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300PhoneWork From HomeCustomerLow disk space
  • 1. Explain to customer on which files can be deleted in the d drive
  • 2. Provide solution to customer on low disk space issue
MediumClosedOng Chin QuanNo
20-05-202409:0018:009MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOnsiteDistributor OfficeInternalTraining of 3D SPI Programming flow to Ze Qing and Premtronic Distributor Wong
  • Day 1 Completed on introduction to SPI Programming Flow and Projector Calibration Hands-on
MediumClosedTan Hong AnnNo
20-05-202421-05-202409:3018:008.5MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayJohorMalaysia3D SPIAllOnsiteDistributor OfficeInternalHaving training regarding SPI
  • on going
MediumOngoingKoh Ze QingNo
20-05-202427-05-202410:0012:002Service SupportMeetingService MeetingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320LaptopOffice-PenangDistributor & InternalAltus V320 machine damage issue
  • discuss with production, they did not ship wrong monitor, old model is out of stock and stop supply. under discuss with internal for next step. customer asking can they buy from UK and Magicray pay for it
HighOngoingKenny Tan Khai KeatYes
20-05-202411:0011:300.5MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia----InternalOffice dell monitor replacement
  • Replacement done
-ClosedOoi Weng SanYes
20-05-202411:0014:003Service SupportMachine CommissioningNew Machine InstallationEllsworthManilaPhilippinesLarge FOV AOIV320PhoneDistributor OfficeDistributorHelp to guide Elsworth engineer regarding the installation of V320 and the programming making for V320
  • done
MediumClosedKoh Ze QingNo
20-05-202431-05-202411:0012:301.5Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--RemoteWork From HomeCustomer & DistributorMES Modification meeting
  • Customer provided new file for modification of MES
  • Customer explained about the required modifications
  • But customer still need to add some more information to this
  • Waiting for customer to update & after the customer update We will share this to R&D for updating the MES
MediumPending CustomerJitesh TMNo
20-05-202412:0018:006Service SupportMalfunction TroubleshootMagicRay Software BugsWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300RemoteWork From HomeCustomer & DistributorNot able to inspect more than 3 board in latest V808.5.9 software (0411)
  • Revert from AOIBin-copy
  • setup from scratch
HighClosedOoi Weng SanSuspect some files is corruptNo
20-05-202431-05-202414:0016:002Service SupportMalfunction TroubleshootSPC RelatedBitronGrugliasco TOItaly2D AOIV5000RemoteOffice-PenangDistributorSPC NG filter will show False call report, customer will only need True defect in NG filter
  • have verify new version (240513) have not fix the bug for NG filter, will request for changes.
  • have send improvement report to R&D
MediumPending R&DChew Yong HuangNo
20-05-202428-05-202414:0018:004Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Switching PLC from AOI to CCI
  • 2. Validation of CCI latest software and point laser
  • 3. Demonstration on how the CCI machine works
  • 4. Answer customer's queries on the CCI machine
  • 5. Waiting for the board from the other site
MediumPending CustomerOng Chin QuanNo
20-05-202414:0017:003Service SupportImprovement ProjectSoftware Update - MES CustomizationAdvanced EnergyManilaPhilippines2D AOIV5200RemoteDistributor OfficeCustomerHelp to verify the new software for MES and the board cant go in issues ,then help to finetune for one program regarding V5200
  • Done ,after verify the software able to work well ,the board can go in machine smoothly
MediumClosedKoh Ze QingNo
21-05-202408:0010:002Service SupportProgramming SupportProgram OptimisationKaifaPenangMalaysia2D AOIV5300RemoteVisa Application CentreCustomerOptimized White PCB board for Kaifa
  • Have created both LED and Connector program for Kaifa
HighClosedChew Yong HuangNo
21-05-202431-07-202409:0018:009Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanNo
21-05-202427-05-202409:0011:002Service SupportEvaluationConformal Coating Inspection - VC5000QuiptechGuadalajaraMexicoConformal Coating AOIVC5000LaptopWork From HomeDistributor & InternalCCI laser been block by nearby tall component issue.
  • discuss with rnd for detail setting and following plan. RND will try simulate in office
HighPending R&DKenny Tan Khai KeatYes
21-05-202409:0018:009MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayJohorMalaysia3D SPIAllOnsiteDistributor OfficeInternalHaving training regarding SPI
  • done
MediumClosedKoh Ze QingYes
21-05-202409:0016:007MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOnsiteDistributor OfficeInternalpracticing on SPI programming
  • done
HighClosedKoh Ze QingNo
21-05-202409:0018:009MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOnsiteDistributor OfficeInternalExplanation of 3D SPI inspection algorithm to Ze Qing and Premtronic engineer Wong
  • Day 2 Completed
MediumClosedTan Hong AnnNo
21-05-202409:3012:002.5Service SupportMalfunction TroubleshootSPC RelatedSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerSPC report not generated & Files are dumped in the SPC folder
  • IP address issue & Folder not shared
  • Input correct IP Address & Shared the folder
MediumClosedJitesh TMFolder not Shared & IP address issueNo
21-05-202415-06-202411:0018:007Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Customer provided two samples from seaside. (with defects)
  • 2. Created program but the defects cannot be seen under the uv light (by comparing two boards)
  • 3. Waiting for the customer to provide the location of defects on the sample board.
MediumPending CustomerOng Chin QuanYes
21-05-202411:0014:003Service SupportMalfunction TroubleshootMachine HardwareBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeDistributorhelp updating the software version to acheive the customer requirement to cut the barcode length digit
  • done
MediumClosedKoh Ze Qingafter software version update this issues closeNoYes
21-05-202411:0013:002Service SupportProgramming SupportProgram OptimisationBeltonPathum ThaniThailand3D SPIIconRemoteDistributor OfficeDistributorCustomer feedback always got false reject on the solder due to the solder mask colour is too similiar with the solder.
  • Done ,help modifying the program
HighClosedKoh Ze QingNo
21-05-202411:0012:001Service SupportDocumentationQualification Test ReportAdvanced EnergyManilaPhilippines2D AOIV5300LaptopDistributor OfficeCustomerHelp to make qualification report for the V5300 especially regarding the solder ball inspection
  • done created
HighClosedKoh Ze QingNo
21-05-202412:3018:005.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerResult not displayed on the machine & Review station
  • Program & Result is saved in Server
  • Password for the server was changed
  • Asked customer to provide password free access to server
MediumClosedJitesh TMServer not connectingNo
21-05-202431-05-202415:0019:004Service SupportMachine CommissioningNew Machine InstallationSignifyPilaPoland3D SPIIconRemoteWork From HomeCustomer & Distributor & InternalPoland Signify installation 3D & SPI
  • guide distributor to install CPU, done power up and verify function. proceed training start on Thursday
HighOngoingKenny Tan Khai KeatNo
21-05-202415:0016:001Service SupportProgramming SupportProgram OptimisationEllsworthManilaPhilippines2D AOIV5200PhoneDistributor OfficeDistributorFacing difficulty on the fillet extraction on the chip component
  • Done teach him about this
MediumClosedKoh Ze QingNo
22-05-202409:3016:307Service SupportMalfunction TroubleshootProgramming RelatedFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerResult of the run data is not available; If fiducial mark error no error displayed on the machine; machine camera barcode reading wrong number
  • Result not available because when fiducial error came no error displayed on the machine
  • Activated the settings in the software config & validated and found good.
  • Reduced the size of the barcode to read the correct data
MediumClosedJitesh TMSettings not enabled in Software configNo
22-05-202410:0018:008Service SupportMalfunction TroubleshootProgramming RelatedQuantaMonterreyMexico2D AOIV5300OfficeOffice-PenangCustomerThe board image looks different with different board orientation. The pin direction is different.
  • Send the picture to service support for analysis. Hardware issue. Need to send Brayan to solve this.
MediumClosedOng Chin QuanHardware issueYes
22-05-202410:3011:301Service SupportEnquiryTechnical EnquiryEllsworthManilaPhilippines2D AOIV5000HEmailWork From HomeDistributorAOI Inquiry_Vishay
  • Capability detect voids and bubbles on lens? Yes for Bubbles
  • the units are molded in the lead frame, does the machine can detect delamination? Could you please provide some photos of this defect for clarification?
  • Detected units shall not be processed on the next station (mapped unit as reject/NG) Is the hardware mapped? Does the machine automatically mark or engrave the board as NG (No Good)?
  • Take over by Sales team
LowClosedOoi Weng SanNo
22-05-202431-05-202413:0016:003Service SupportProgramming SupportProgram CreationQuiptechGuadalajaraMexicoConformal Coating AOIVC5300Offline ProgrammingWork From HomeDistributor & InternalColor programming tests for Conformal Coating inspection.
  • This program was being developed onsite at Visteon, but due to not being able to carry out the requested tasks and having doubts about the client's machine hardware, which is theoretically R+UV, the PCB was requested to test in the office with RGB+UV.
MediumPending DistributorBrayan LeonNo
22-05-202431-08-202414:3015:301Service SupportEnquiryTechnical EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalMagicRay V5300 Upgrade Line Laser LJ-X8080- Flex Hungary, Zalaegerszeg
  • The estimated maximum total inspection time is 47.45 seconds.
  • This calculation is based on a full 2D inspection. In normal inspection, only the populated component locations are inspected, so the total number of FOVs is expected to be less than 87. The 3D line scan takes about 10 seconds, and the total 2D inspection, including fiducial mark searching, takes 32.45 seconds.
  • Additionally, 5 seconds are allocated for board unloading and loading.
HighOngoingOoi Weng SanYes
22-05-202415:0016:001Service SupportMeetingService MeetingAdvanced EnergyManilaPhilippines2D AOIV5200LaptopWork From HomeCustomer & DistributorCustomer got doubt about how the solder ball inspection is carry out, meeting and explain to them.
  • done explain and show to them how the solder ball inspection carry out
MediumClosedKoh Ze QingNo
22-05-202423-05-202419:0023:004Service SupportProgramming SupportProgram OptimisationKaifaPenangMalaysia2D AOIV5000RemoteWork From HomeCustomerUrgent support for NPI Production
  • Help with IC and Diode optimization
  • troubleshoot barcode issue, no MIL Key
HighOngoingChew Yong HuangNo
22-05-202431-08-202421:0000:003Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
23-05-202408:0009:001Service SupportProgramming SupportProgram OptimisationKaifaPenangMalaysia2D AOIV5000RemoteWork From HomeCustomerUrgent support for NPI Production
  • Finetune false call with mark point error
HighClosedChew Yong HuangYes
23-05-202430-06-202409:0017:008Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Verify the defects board - Machine failed to detect the defects. Customer repaired the board, all defects gone
  • 2. Modify the uv light, to make sure all the defects can be captured
  • 3. Check the defects under different uv light brightness, and selected the optimum brightness for both sides.
MediumOngoingOng Chin QuanYes
23-05-202417-05-202409:0011:002Service SupportMeetingService MeetingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320LaptopOffice-PenangDistributor & InternalAltus V320 machine damage issue
  • discuss with Joy and Nancy, our side agree to let Altus buy new monitor in UK and claim with Magic-ray
HighOngoingKenny Tan Khai KeatYes
23-05-202410:0010:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangCustomer & DistributorRepair station shows wrong defect code after buy off using key-in
  • Hand over to Wengsan
HighClosedChew Yong HuangAOIBin corruptYes
23-05-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
23-05-202415-06-202410:3017:006.5Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerMeeting related to MES
  • updated the version provided by R&D
  • Verified all the possible scenario but still no pop up message in Repair station when WIP count exceed
  • But in Log its showing as WIP count exceeded
  • took log and shared to R&D
MediumPending R&DJitesh TMYes
23-05-202424-05-202413:0015:002Service SupportMalfunction TroubleshootBarcode ScannerAdvanced EnergyManilaPhilippines2D AOIV5200RemoteWork From HomeDistributorWhen the PCB board is done scanning barcode scanner it will not able to enter to machine to make the inspection well.
  • Already get the newest software regarding this cannot enter board issues from 一杰，will arrange time with customer then try on this new software version
MediumOngoingKoh Ze QingYes
23-05-202431-07-202415:0016:001Service SupportEnquiryTechnical EnquiryFoxconnTaoyuan CityTaiwan2D AOIV5300Conference CallWork From HomeCustomer & Distributor & InternalCable Cartridge Inspection Proposal
  • Customer looking for solution to inspect Cable Cartridge
  • Pending customer to provide the height of the pin, the deviation of the pin, and the accuracy requirements for detecting component damage.
  • provide the length, width, height, and weight of the fixture.
  • provide the size of the space required for the inspection equipment and the hardware and software requirements.
  • provide whether there is a need for CT scan time.
HighPending CustomerOoi Weng SanNo
23-05-202431-05-202415:0020:005Service SupportProduct Training3D SPI Application TrainingSignifyPilaPoland3D SPIAllConference CallOffice-PenangCustomerSignify Poland 3D AOI & SPI Programming Training
  • On-going Day 1 for Signify Poland 3D SPI Programming Training
MediumOngoingTan Hong AnnNo
23-05-202428-06-202417:0019:002Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • Carel MES problem 1: Problem With Pop-up Focus still under discussion (Sorry for late, MES team always fast respond, but this is due to prioritize problem, 2D R&D team busy on others task or features, still need time to debug the window prioritize, Let me provide an update tomorrow)
  • Carel MES problem 2: Error Tag Reset, actually this problem is due to problem 1.
  • Carel MES problem 3: SPC report to filter to display only NG component. I will send you a software next Monday
  • Carel Italy PLC IP address, This i checked with R&D, software already integrated the IP of 192.168.100.XXX, is not easy for R&D to change because a lot of changes needed and it will impact our exisiting customer if they perform software update
MediumOngoingOoi Weng SanYes
23-05-202431-07-202419:0022:003Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
24-05-202431-05-202409:0011:002Service SupportMeetingService MeetingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320LaptopOffice-PenangDistributor & InternalAltus V320 machine damage issue
  • Altus will search for the monitor, Dell monitor will wait for next shipping and return to Magic-ray. our side will prepare to ship OK,NG box with v5300, to replace
HighOngoingKenny Tan Khai KeatYes
24-05-202409:0010:301.5Service SupportMeetingService MeetingAdvanced EnergyManilaPhilippines2D AOIV5200Conference CallOffice-PenangCustomer & DistributorHaving meeting with AEI regaridng the changes of model which is 70mm higher than current model we inspect , need to adjust the camera focus to get the better result.
  • done,will make this changes on coming monday performed by Jeffery
HighClosedKoh Ze QingNo
24-05-202410-05-202409:0018:009Service SupportProduct Training3D SPI Application TrainingSignifyPilaPoland3D SPIAllConference CallOffice-PenangCustomerSignify Poland 3D AOI & SPI Programming Training
  • Day 2 SPI Programming training completed. Discovered software bug on SPC data display. Data display in Beijing time zone although customer machine in Poland. RND suggest perform software update from v4.1 to 4.2
MediumOngoingTan Hong AnnYes
24-05-202411:0013:302.5Service SupportProduction SupportMonitor Machine PerformanceVisteonReynosaMexico2D AOIV5200RemoteWork From HomeCustomer & Distributor & InternalThe button program was not displaying reference images in production.
  • Pathways were validated and ensured that the images existed; the images were stored on an external server. They were temporarily modified just to validate the paths and then placed back to the correct ones. After restarting the application, it worked correctly.
MediumClosedBrayan LeonNo
24-05-202430-06-202412:0017:005Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Teach the engineer on the basic operations of AOI machine as they need to present to VP from US
  • 2. Monitor and record the test time for the CCI program created
  • 3. Reduce the falsecalls for CCI program
  • 4. Modify AOI program by reducing the falsecalls as they need to present
  • 5. Explain to engineer on how the CCI works on detecting the defects
MediumOngoingOng Chin QuanYes
24-05-202413:0019:006Service SupportProgramming SupportProgram OptimisationKaifaPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerProgramming Optimization for NPI
  • Reduced false call from 60+ to below 20
HighClosedChew Yong HuangNo
24-05-202413:0014:001Service SupportMalfunction TroubleshootBarcode ScannerAdvanced EnergyManilaPhilippines2D AOIV5200RemoteWork From HomeDistributorWhen the PCB board is done scanning barcode scanner it will not able to enter to machine to make the inspection well.
  • done verify new software it is working well
MediumClosedKoh Ze Qingsoftware bug after get new software version from RND it is workingYes
24-05-202417:3018:301Service SupportEnquiryTechnical EnquiryH&T - NPE East Europe SrlMadarasRomania2D AOIV5300EmailWork From HomeDistributorGenerate AVI lights color verification report
  • Completed
LowClosedOoi Weng SanNo
24-05-202419:3020:000.5Service SupportMalfunction TroubleshootMIL Software Dongle KeyJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerNot able to read barcode
  • Solved after restart
HighClosedOoi Weng Sansolved after restartNo
27-05-202431-07-202409:0013:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
27-05-202409:0010:001Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerReduce the CT time. The board stops inside the machine for 4-5 seconds after the inspection stop (camera stop moving), and then release.
  • No updates from customer. Considered close.
HighClosedOng Chin QuanYes
27-05-202430-06-202409:0018:009Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • Program creation for SMT using CCI software
MediumOngoingOng Chin QuanYes
27-05-202409:0011:002Service SupportEvaluationConformal Coating Inspection - VC5000QuiptechGuadalajaraMexicoConformal Coating AOIVC5000LaptopWork From HomeDistributor & InternalCCI laser been block by nearby tall component issue.
  • after discuss with RND, confirm our laser have this limitation. cant inspect component if near by 3mm have high(10mm) component
HighClosedKenny Tan Khai KeatYes
27-05-202410:0011:001Service SupportEnhancement SuggestionCustomerSalcompChennaiIndia2D AOIV5300EmailWork From HomeCustomerSalcomp India SPC table modification
  • 1. Salcomp listed out few modifications on SPC table
  • 2. Discussed with RND on the new requirements
  • 3. RND rejected as the modification would cause a lot of impact such as data incompability
MediumClosedOng Chin QuanNo
27-05-202411:3013:302Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomer & DistributorThe machine doesn't finish the inspection. Help custumer on phone service.
  • According to the client, the solution provided was to copy the AOIbin from another machine and update it on this one.
No PriorityClosedBrayan LeonAOIbinUnknowNo
27-05-202431-05-202413:0019:006Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalFlex P1 evaluation
  • evaluation start up in P5 to borrow machine, customer bring 2 board, but only 1 board size can fit our machine. take image to create both side program for 2 station
  • discuss with customer for inspection requirement
HighOngoingKenny Tan Khai KeatNo
27-05-202414:0015:001MagicRay InternalEnquiry (Internal)Technical EnquiryMagicRayPenangMalaysia2D AOIV5300EmailOffice-PenangCycle time Enquiry from Chiffrage RFQ BSH
  • cycle time based on different camera and lens configurations for 100% board coverage of 012633_15_F_V08 & 012636_12_E_V01 based on 180mm*175mm. All three configurations are under 20 seconds.
LowClosedOoi Weng SanNo
27-05-202414:0021:007Service SupportProgramming SupportProgram CreationKaifaPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomerProgram Creation for LowCap 8T-B, LowCap 8T-T
  • Done program for both V5300 and V2000
HighClosedChew Yong HuangNo
27-05-202428-06-202414:3015:301Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • copied SQL database
MediumOngoingOoi Weng SanYes
27-05-202431-05-202414:3018:003.5Service SupportProduct Training3D SPI Application TrainingSignifyPilaPoland3D SPIAllConference CallOffice-PenangCustomerSignify Poland 3D AOI & SPI Programming Training
  • SPI software update and 3D AOI Cube basic operation training day 1 completed
MediumOngoingTan Hong AnnYes
27-05-202417:0018:001Service SupportEnquiryQuotation EnquiryDKSHBangkokThailand2D AOIV5000HEmailOffice-PenangDistributor & InternalQuotation air regulator valve parts in Delta
  • Sophie already sent
LowClosedOoi Weng SanNo
28-05-202409:0010:001Service SupportDocumentationChecklistInfineonSingaporeSingapore3D SPIIconPhoneWork From HomeCustomer & InternalFill the support details of MagicRay and MagicRay's Distributor
  • Completed
LowClosedOoi Weng SanNo
28-05-202431-05-202409:0017:008Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalFlex P1 evaluation
  • complete program, show customer the program and trial run with board. send run data to customer.
  • prepare report
HighOngoingKenny Tan Khai KeatYes
28-05-202407-06-202410:0017:007Service SupportMalfunction TroubleshootMagicRay Software BugsEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorExpansion window of repair station unable to expand
  • Have tested by repairing AOIBin, Currently still unable to open
MediumOngoingChew Yong HuangNo
28-05-202429-05-202410:0016:006Service SupportProgramming SupportProgram CreationAdvanced EnergyManilaPhilippines2D AOIV5300RemoteOffice-PenangCustomer & DistributorHelp to create a new program for making the solder ball detection as they change the model with a different height from initial model of 70mm which we have adjust the ficus length on this.
  • done ,program creation and finetuning , will continue tomorrow on their GRR test of 30 time on this new model
MediumOngoingKoh Ze QingNo
28-05-202410:0014:004Service SupportProgramming SupportProgram OptimisationHarmanQueretaroMexicoConformal Coating AOIVC5300RemoteWork From HomeDistributor & InternalThe Quiptech team was conducting evaluations for Harman Queretaro.
  • Explanation of how to adjust the laser sensor of the CCI machine to measure different points. It was explained exactly as we arrived at the conclusion that it is the best way to measure them.
MediumClosedBrayan LeonNo
28-05-202403-06-202410:0017:307.5Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300LaptopDistributor OfficeDistributor & InternalLower Y Negative Limit is
  • Suggestions were provided following the troubleshooting manual. However, the client takes a significant amount of time to respond with the machine's status and whether the suggestions had any effect. Access was requested to provide onsite support.
HighPending CustomerBrayan LeonMI3021M34No
28-05-202414:0015:001Service SupportProduct Training2D AOI Application TrainingFlexMukachevoUkraine2D AOIAllConference CallWork From HomeCustomer & DistributorFlex Muk Tranining on false call reduction
  • YongHuang to take over
MediumClosedOoi Weng SanNo
28-05-202414:0015:001Service SupportMachine CalibrationCPK Calibration,GRR CalibrationH&T - NPE East Europe SrlMadarasRomania2D AOIV5300RemoteWork From HomeDistributorOrigin is offset
  • Redefine the position of the origin
LowClosedOoi Weng SanNo
28-05-202431-05-202414:3019:004.5Service SupportProduct Training3D SPI Application TrainingSignifyPilaPoland3D SPIAllConference CallOffice-PenangCustomerSignify Poland 3D AOI & SPI Programming Training
  • Day 2 3D AOI Cube training completed on: machine operation, chip algorithms
MediumOngoingTan Hong AnnYes
28-05-202429-06-202416:0018:002Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerInfinera Mes output certain program need cut the barcode length
  • understand the requirement
  • Pending customer confirmation
HighOngoingOoi Weng SanNo
28-05-202431-05-202416:0018:002Service SupportProduct TrainingLarge FOV AOI Application TrainingQuiptechTimisoaraRomaniaLarge FOV AOIAllRemoteOffice-PenangDistributorGive training on using V320
  • done
MediumOngoingKoh Ze QingYes
28-05-202431-07-202419:0022:003Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing - released to Simone
MediumOngoingOoi Weng SanYes
28-05-202431-05-202419:0022:003Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200PhoneCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • explain to engineer about SPC and report export. assist to run up production
HighOngoingKenny Tan Khai KeatYes
28-05-202429-05-202419:3021:302Service SupportProduct TrainingLarge FOV AOI Application TrainingQuiptechTimisoaraRomaniaLarge FOV AOIAllRemoteOffice-PenangDistributorGive training on using V320
  • done on chapter 2 & 3 will continue on tomorrow for coming chapter
MediumOngoingKoh Ze QingNo
29-05-202409:0012:003MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopOffice-PenangInternalAdd World Clocks to service report
  • Completed
No PriorityClosedOoi Weng SanYes
29-05-202409-06-202409:0016:007Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Reducing falsecalls for SMT and CCI program
  • 2. Continuous run to make sure no falsecalls for both programs
MediumOngoingOng Chin QuanYes
29-05-202407-06-202409:0011:002Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalFlex P1 evaluation
  • finalize report and sent to customer, pending machine relocate to P1 for further proceed
HighOngoingKenny Tan Khai KeatYes
29-05-202405-06-202409:0012:003Service SupportProgramming SupportProgram CreationAdvanced EnergyManilaPhilippines2D AOIV5300RemoteOffice-PenangCustomer & DistributorHelp to create a new program for making the solder ball detection as they change the model with a different height from initial model of 70mm which we have adjust the ficus length on this.
  • now the program is ready but AEI will change the pallet from one pallet one board to one pallet with two subboard , Jefffry from Ellsworth will go onsite support
MediumOngoingKoh Ze QingYes
29-05-202409:0014:005Service SupportMalfunction TroubleshootBarcode ScannerLITEONTaipeiTaiwan2D AOIV5000RemoteOffice-PenangCustomerThe situation is customer cannot let the barcode scanner function well
  • done ,software error bug even the com port is exist in COM 12 and COM 13 but the software will still pop out the error message of COM 12 and 13 not exist.
MediumClosedKoh Ze Qingsoftware bug +miscommunication with customerNo
29-05-202403-06-202409:0017:308.5Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300LaptopDistributor OfficeDistributor & InternalLower Y Negative Limit is
  • We continue to wait for them to generate access or request support. Important observation: In some situations, I've noticed that Quiptech takes a long time to provide onsite support. I believe this negatively affects the client's relationship with Magic-ray machines due to the lack of prompt and timely support. Waiting for confirmation of onsite support; the direct communication is between Foxconn and Quiptech.
HighPending CustomerBrayan LeonMI6021M34Yes
29-05-202409:0018:009Service SupportProgramming SupportProgram CreationQuiptechGuadalajaraMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeDistributor & Internal"Create evaluation programs for Jabil Valdepeñas in CCI VC5300 "
  • The program for both Bottom and Top was created in collaboration with the Quiptech team.
MediumClosedBrayan LeonNo
29-05-202409:0011:002Service SupportProgramming SupportProgram CreationSigmaTronTijuanaMexicoConformal Coating AOIVC5300LaptopWork From HomeDistributor & InternalAfter conducting placement tests for thickness measurement with the laser sensor, it was observed that in areas with high components where inspection of a nearby component is desired, the laser light gets lost in the high component.
  • We explained the limitation to the quiptech team.
HighClosedBrayan LeonYes
29-05-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
29-05-202414:0017:003Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteOffice-PenangCustomerFix high false call rate
  • Mark point has been fixed and false call stable
HighClosedChew Yong HuangNo
29-05-202408-05-202414:0019:005Service SupportProduct Training3D SPI Application TrainingSignifyPilaPoland3D SPIAllConference CallOffice-PenangCustomerSignify Poland 3D AOI & SPI Programming Training
  • Day 3 3D AOI programming training completed. Content covered are chip and SOT component
MediumOngoingTan Hong AnnYes
29-05-202415:0016:001Service SupportMachine CommissioningNew Machine InstallationSignifyPilaPoland3D SPIIconRemoteWork From HomeCustomer & Distributor & InternalPoland Signify installation 3D & SPI
  • Training passed to Hong Ann, current in process 3D AOI
HighClosedKenny Tan Khai KeatYes
29-05-202415:0018:003Service SupportMachine CalibrationGRR CalibrationAdvanced EnergyManilaPhilippines2D AOIV5300RemoteOffice-PenangCustomerHelp to make GRR test of solder ball inspection according to customer requirement
  • done
HighClosedKoh Ze QingNo
29-05-202428-06-202416:0019:003Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerInfinera Mes output certain program need cut the barcode length
  • first version released
HighUnder MonitorOoi Weng SanYes
29-05-202428-06-202417:0018:001Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • problem 1 and 2 of Carel MES problem, rnd cannot simulate, can we schedule TeamViewer session?
  • Problem 3, SPC output Ng details.
  • Problem 4 PLC IP. Can change. Can you please arrange TeamViewer session for me to change it?
  • Problem 4 solved
MediumOngoingOoi Weng SanYes
29-05-202418:0020:002Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteOffice-PenangCustomerReduce False Call
  • Done
HighClosedChew Yong HuangNo
29-05-202431-08-202421:0021:050.08Service SupportImprovement ProjectMIL/MVD Barcode ReadingFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B Feedback 1: The barcode software reading capability is not stable
  • we use Mil on 2 machines, after the HIK key became completely unusable on them, the remaining machines have HIK barcode readers. The barcode non-recognition, mostly occurred on the MIL machines, when the barcode is read, yet the machine does not recognize it.
HighOngoingOoi Weng SanYes
29-05-202431-08-202421:0021:050.08Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 2: There is an improvement opportunity on the V5300 to save some cycle time.
  • We may need this in the future, it would be a nice option in any case.
HighOngoingOoi Weng SanYes
29-05-202431-08-202421:0021:050.08Service SupportEnquiryTechnical EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 3: Improvement opportunity to bind PCB Barcode with the wave soldering jig barcode.
  • We should probably be able to do this in flexflown if needed.
LowOngoingOoi Weng SanYes
30-05-202431-07-202409:0018:009Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing - Fix the bug no result display due to no barcode
MediumOngoingOoi Weng SanYes
30-05-202409:0010:001Service SupportMalfunction TroubleshootMagicRay Software BugsFlexTijuanaMexico2D AOIV5000RemoteWork From HomeCustomer & Distributor & InternalSubboard missing Laser Height info
  • Customer finish production and line closed,no further follow up needed
HighClosedKenny Tan Khai KeatN/AYes
30-05-202409-06-202410:0015:005Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Demonstration of machine to US customer
  • 2. Trial run of the machine
  • 3. Show UV inspection result to customer
MediumOngoingOng Chin QuanYes
30-05-202410:0014:004Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomer & DistributorRepair Station Error. Alternative windows were appearing, which did not allow us to work with the Repair Station.
  • We requested logs and the program to review it and determine the root cause. We are still waiting for them to send us the information.
MediumClosedBrayan LeonPrograma damageRepair stationNo
30-05-202406-06-202413:0018:005Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalFlex P1 evaluation
  • Create Evaluation report base on Premtronic format.
HighOngoingKenny Tan Khai KeatYes
30-05-202414:0017:003Service SupportProgramming SupportProgram OptimisationFlexMukachevoUkraine2D AOIV5000RemoteOffice-PenangCustomerFinetune False call
  • False Call on insufficient & Open solder
HighClosedChew Yong HuangNo
30-05-202415:0020:005Service SupportProduct TrainingLarge FOV AOI Application TrainingQuiptechGalwayIrelandLarge FOV AOIAllRemoteOffice-PenangDistributorV320 Training for Quiptech Ireland
  • assist Zeqing conduct V320 training second day training
  • conduct hardware training
  • trained person:Scott Takle
HighClosedKenny Tan Khai KeatNo
30-05-202415:0017:002Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteOffice-PenangCustomerhelp to finetune the program and reduce the false call
  • done
HighClosedKoh Ze QingNo
30-05-202416:0018:002Service SupportProduct TrainingLarge FOV AOI Application TrainingQuiptechGalwayIrelandLarge FOV AOIAllConference CallOffice-PenangDistributorLarge FOV V320 application training
  • training completed for Quiptech Ireland on chapter 5: Statistical Process Control (SPC)
MediumClosedTan Hong AnnNo
30-05-202416:0017:301.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingFoxconnGuadalajaraMexico2D AOIV5200LaptopWork From HomeCustomer & Distributor" The V5200 machine was stopping suddenly and not displaying images."
  • Jumbo Package was set
HighClosedBrayan LeonNetwork configuratioUnknownNo
31-05-202409:0009:300.5Service SupportMalfunction TroubleshootMachine Hardware IntermittentJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerThe AOI software intermittent hang and required restart to resume production
  • The Tesla workcell has been taken out of production and the machine has been reallocated to another workcell.
MediumClosedOoi Weng SanRoot cause may be linked to HDD. Suggest replacing it with an SSD for better speed and system stabilityYes
31-05-202428-06-202410:3011:301Service SupportMalfunction TroubleshootMachine HardwareGICPuneIndia2D AOIV5200EmailWork From HomeDistributorX axis servo driver Replacement of parts under warranty
  • Sophie to arrange the shipment
HighOngoingOoi Weng SanM1R020027No
31-05-202412:0013:001Service SupportTechnical PresentationLarge FOV AOI IntroductionContinentalGuadalajaraMexicoLarge FOV AOIAllLaptopDistributor OfficeCustomerShare information and a brief explanation about the V320.
  • Talking with an engineer from Continental, he mentioned the need they had for manual placement inspection. Because of this, I presented the option of the V320, gave an explanation, and shared the technical specifications and sales video.
HighClosedBrayan LeonNo
31-05-202414-06-202413:0019:006Service SupportMalfunction TroubleshootMachine HardwareGICPuneIndia2D AOIV5200RemoteWork From HomeDistributorGIC V5200 X axis alarm issue - Kenny
  • Alarm not able to reset, cause machine cant run production.
  • tested verify power stability, and hardreset(5min power off) still not working
  • after verify with Fuyun team, decide to ship replace part to verify.pending delivery
HighOngoingKenny Tan Khai KeatNo
31-05-202407-06-202414:0017:003Service SupportDocumentationWork InstructionFlexMukachevoUkraine2D AOIV5200LaptopOffice-PenangCustomerPrepare Report for Flex Ukraine on False Call finetuning
  • Having done draft, waiting for report writing
HighOngoingChew Yong HuangNo
31-05-202415:0016:001Service SupportProduct Training2D AOI Application TrainingQuantaMonterreyMexico2D AOIAllRemoteWork From HomeCustomerTraining on basic programming concepts.
  • "Training was planned for a Quanta engineer, during which basic concepts were explained. Due to time constraints, a more in-depth course was not provided. "
No PriorityClosedBrayan LeonNo
31-05-202416:0019:003Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerInfinera Mes output certain program need cut the barcode length
  • released another version
  • meeting customer expectation
HighClosedOoi Weng SanYes
31-05-202416:0018:002Service SupportProduct TrainingLarge FOV AOI Application TrainingQuiptechTimisoaraRomaniaLarge FOV AOIAllRemoteOffice-PenangDistributorGive training on using V320
  • done
MediumClosedKoh Ze QingYes
31-05-202416:0018:002Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300RemoteOffice-PenangCustomerHelp to finetuen the solder ball detection with the sample board that provided by customer
  • done
MediumClosedKoh Ze QingNo
31-05-202417:3018:301Service SupportEnquirySoftware EnquiryMegmeetRayongThailand2D AOIV5000HPhoneWork From HomeCustomerDisable Maigemite MES
  • Completed
LowClosedOoi Weng SanNo
31-05-202419:0020:001Service SupportEnquirySoftware EnquiryFlexMukachevoUkraine2D AOIV5200EmailWork From HomeCustomer & Distributor & InternalV5200 AirBlow Manual Activation
  • Clipper Arise Order
LowClosedOoi Weng SanNo
31-05-202419:3020:301Service SupportEnquiryTechnical EnquiryQuiptechGuadalajaraMexicoConformal Coating AOIAllPhoneWork From HomeDistributorAs for Thicknesss Calibration Tool, we have two options: 50um & 100um.
  • We set up different thicknesses to meet the needs of our customers. Some customers measure thin glue and want to verify the accuracy of our measurements, so they suggest using 50.
  • If most of the customer's products are around 100, it is more appropriate to use 100 for verification.
  • It's just the difference in the thickness of the product's glue.
  • If we only provide one specification, such as 50, some customers might question the accuracy of our measurements for 50 and doubt that we can measure 100 accurately.
  • Therefore, offering two standards for customers to choose from is more in line with actual testing requirements.
MediumClosedOoi Weng SanNo
03-06-202410:0011:001MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysia3D AOICubeLaptopOffice-PenangInternalTranslation of 3D User Manual
  • Pass over to hongann
LowClosedChew Yong HuangYes
03-06-202415:0017:002Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300LaptopDistributor OfficeDistributor & InternalLower Y Negative Limit is
  • Motion card, damage. it was change and the machine start to works correctly.
HighClosedBrayan LeonMotion Card.MI6021M34Yes
  • motion card
Yes
04-06-202409:0010:001MagicRay InternalDocumentation (Internal)Work InstructionMagicRayPenangMalaysia--EmailWork From HomeInternalProcedure for Handling Part Defects
  • Initial Assessment: When a defect is identified, determine whether the situation is normal or abnormal. Normal: Defects caused by wear and tear over time. Abnormal: Defects occurring well before the expected lifespan (e.g., a component with > 3-year lifespan failing within a few months). Abnormal Defects: If you determine that the defect is abnormal, please take the following steps: Write a detailed email explaining the situation. Include the part details, customer site information, and your assessment. Clearly state why you believe the defect is abnormal. Send this email directly to me. CC the following Persons-in-Charge (PICs): [王付云李宏伟周泉Sophie.Guonancy.taoJoy GAOPeggy yuVicky.Peng]. By following this process, we can ensure that all defects are handled efficiently and appropriately, maintaining the quality and reliability our customers expect from us.
No PriorityClosedOoi Weng SanNo
04-06-202407-06-202409:0012:003Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesQuantaMonterreyMexico2D AOIV5000PhoneWork From HomeCustomerAdding new features to V5000+line laser software
  • 1. V5300 has the algorithm to calculate the direct shiftiness of pin and the ring
  • 2. Quanta asked to add this new feature to V5000
  • 3. They will release the software on this friday 7/6/2024
MediumOngoingOng Chin QuanNo
04-06-202411-06-202409:0011:002Service SupportMeetingService MeetingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320LaptopOffice-PenangDistributor & InternalAltus V320 machine damage issue
  • replace part OK/NG box have ship with V5300, will wait customer feedback when they receive
HighPending DistributorKenny Tan Khai KeatYes
04-06-202409:0012:003MagicRay InternalDocumentation (Internal)Qualification Test ReportMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalHelp to modify the evalution report on SPI
  • done
MediumClosedKoh Ze QingNo
04-06-202409:0009:200.33Service SupportProduction SupportMonitor Machine PerformanceFoxconnGuadalajaraMexico2D AOIV5200PhoneWork From HomeCustomer & InternalFollowing up on the issue with version 808-005, both OK and NG images are being stored, which causes the hard drive to fill up quickly.
  • Foxconn never give us the time to make test
MediumClosedBrayan LeonYes
04-06-202431-07-202410:0014:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing - improve the query time
MediumOngoingOoi Weng SanYes
04-06-202407-06-202414:0016:002Service SupportDocumentationWork InstructionFlexMukachevoUkraine2D AOIV5200LaptopOffice-PenangCustomerPrepare Report for Flex Ukraine on False Call finetuning
  • Asking Flex to verify the picture of Missing pin false call, due to similarity to true call
HighOngoingChew Yong HuangYes
04-06-202405-06-202414:0019:005Service SupportProduct Training3D SPI Application TrainingSignifyPilaPoland3D SPIAllConference CallOffice-PenangCustomerSignify Poland 3D AOI & SPI Programming Training
  • Day 4 3D AOI Programming Training: IC Algorithm, Pin Algorithm
MediumOngoingTan Hong AnnYes
04-06-202427-06-202414:3015:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • concall to discuss problem 1 and 2, but customer having internal connection error
  • problem 3 is resolved with use barcode results
MediumOngoingOoi Weng SanYes
04-06-202431-08-202417:0018:001Service SupportImprovement ProjectMIL/MVD Barcode ReadingFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B Feedback 1: The barcode software reading capability is not stable
  • If the HIK is functioning properly, simply exchange the MIL key. We will send the customer the HIK and bring back the MIL.
HighOngoingOoi Weng SanYes
04-06-202417:0018:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 2: There is an improvement opportunity on the V5300 to save some cycle time.
  • Ok. please let us know if customer needs it
HighClosedOoi Weng SanYes
05-06-202431-07-202408:0012:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
05-06-202408:3010:001.5Service SupportProgramming SupportProgram CreationQuiptechGuadalajaraMexicoConformal Coating AOIVC5300Offline ProgrammingWork From HomeDistributor & InternalColor programming tests for Conformal Coating inspection.
  • CQ, made the correct color adjustment.
MediumClosedBrayan LeonYes
05-06-202410:0014:004Service SupportDocumentationWork InstructionFlexMukachevoUkraine2D AOIV5200LaptopOffice-PenangCustomerPrepare Report for Flex Ukraine on False Call finetuning
  • Have finish report and emailed to Flex Ukraine
HighClosedChew Yong HuangYes
05-06-202415-07-202410:0011:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexTabHungary2D AOIV5300RemoteCustomer SiteCustomerUpdate the machine to V808.5.9
  • installed the drivers and updated the software
  • Asked customer to check the performance
  • Once declare all fine, then do the same to all the machines
MediumUnder MonitorJitesh TMNo
05-06-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
05-06-202411:0004:0017Service SupportProgramming SupportProgram OptimisationVisteonReynosaMexico2D AOIV5300RemoteWork From HomeCustomerno coating areas reflects the same color as uv coating
  • 1. Set up UV+Red light for the inspection
  • 2. Perform modifications on the program
  • 3. Run the program with defect boards, all defects can be captured
  • 4. Explain to customer the theory, and teach the customer on the programming
HighClosedOng Chin QuanNo
05-06-202410-07-202411:3016:305Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Power ON the Machine, Verify the axis movement, check for any part damage; Take backup of the AOIBin and settings.
  • Open Application & found the application in Chinese version, There was an English version available in D drive, updated the AOI Software to English Version.
  • Tested a panel and found working good.
MediumOngoingJitesh TMNo
05-06-202412:0016:004Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnGuadalajaraMexico2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalBottom Gantry didn’t finish the isnpecition.
  • CQ established a remote connection to review parameters and programming. They retook the FOVs, which also improved the cycle time. Currently, we are waiting for an update from the client, who mentioned they had an issue with capturing images but did not provide further details.
MediumClosedBrayan LeonFOV distributionNANo
05-06-202406-06-202414:0016:002Service SupportMachine CommissioningLaser Tuning - PointQuiptechGuadalajaraMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeInternalVC5300 Bubbles algoritm, take evidence.
  • Review how the bubbles algorithm works and gather evidence to share with the person in charge of CCI.
MediumOngoingBrayan LeonNo
05-06-202415:0017:002Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIV5200PhoneWork From HomeDistributorDPPM, SPC report enquiry
  • answered
LowClosedOoi Weng SanNo
05-06-202416:0018:002Service SupportMalfunction TroubleshootMachine HardwareGICPuneIndia2D AOIV5200RemoteWork From HomeDistributorGIC V5200 X axis alarm issue - Kenny
  • passdown to Jitesh, Problem solved
HighClosedKenny Tan Khai Keathardware damaged,YesYes
05-06-202427-06-202416:3017:301Service SupportMalfunction TroubleshootMachine HardwareBitronGrugliasco TOItaly2D AOIV5200PhoneWork From HomeDistributor & InternalConveyor motor will become squealing if the E-Stop button is pressed then released without subsequently pressing the RESET button, but instead clicking the home conveyor button.
  • Simone feedback not happen to new stepper driver
HighPending R&DOoi Weng SanYes
06-06-202431-07-202409:0016:007Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
06-06-202410-07-202411:0016:305.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Carried out Grey Calibration- Fail; Took a board image and found image was good.
  • In production menu Outputdiff option was not available.
  • Opened Chinese version & carried out Grey Calibration - Pass.
  • B930 program verification continue.
MediumOngoingJitesh TMYes
06-06-202411:0013:002Service SupportMachine CommissioningLaser Tuning - PointQuiptechGuadalajaraMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeInternalVC5300 Bubbles algoritm, take evidence.
  • Save bubbles image to train the algoritm
MediumClosedBrayan LeonYes
06-06-202420-06-202412:0017:005Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia3D SPIVSP3000RemoteWork From HomeCustomer & Distributor & InternalVSP3000 update software issue
  • update software version to add PLC alarm feature.
  • current did not have this feature, update to 3.9.0.0 for the feature. but current version OP can adjust the setting. customer require to change autorize， disable OP account to access setting
MediumOngoingKenny Tan Khai KeatNo
06-06-202427-06-202412:0020:008Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300RemoteDistributor OfficeCustomer & Distributor & InternalIntallation Servo Drivers
  • Install the servo drivers that were send for warranty. The filmware wasn’t charged.Servo Drivers will be sent to china and wait for a new servo drivers
HighOngoingBrayan LeonMIP450403No
06-06-202413:0018:005Service SupportMalfunction TroubleshootMagicRay Software BugsEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorRepair station Expension window unable to function properly
  • Onsite plexus to simulated problem out, unable to simulate
  • Wengsan has assisted in troubleshooting, issue solved
  • Root cause due to language of Expansion.txt in chinese, unable to open socket and pin
MediumClosedChew Yong Huanglanguage of Expansion.txt in chinese, unable to open socket and pinNo
06-06-202414:0018:004Service SupportMalfunction TroubleshootMagicRay Software BugsEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorExpansion window of repair station unable to expand
  • Problem solved due to language difference
  • Delete Expansion.txt and re-generate to english
MediumClosedChew Yong HuangExpansion txt not englishYes
06-06-202428-06-202416:0017:001Service SupportEnquiryMachine Shipment StatusFlexPenangMalaysia2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalDemo machine shipment to Flex P1
  • The machine is now scheduled to be picked up from the MagicRay Penang office on Wednesday, 12th June.
HighOngoingOoi Weng SanYes
06-06-202407-06-202416:0020:004Service SupportProduct Training3D SPI Application TrainingSignifyPilaPoland3D SPIAllConference CallOffice-PenangCustomerSignify Poland 3D AOI & SPI Programming Training
  • Day 5 3D AOI training completed on: software function introduction and SPC software. Remaining topic on barcode creation, requires Kenny help to cross check on barcode reading issue for customer board
MediumOngoingTan Hong AnnYes
06-06-202417:0018:001Service SupportEnquiryTechnical EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 3: Improvement opportunity to bind PCB Barcode with the wave soldering jig barcode.
  • Ok. please let us know if customer needs it
LowClosedOoi Weng SanYes
07-06-202428-06-202405:0012:007Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributor & InternalFOXCONN GDL-MAGIC RAY V5300S-XL SERVODRIVER ALARM [M1P450403] - WARRANTY CLAIM M1P450403
  • Replacement unsuccess due to the firmware is lost
  • Rearrange to ship another 2 new servo driver to Mexico
HighOngoingOoi Weng SanYes
07-06-202409:0010:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesCompuwareNew Taipei CityTaiwan2D AOIAllOfficeWork From HomeCustomer & InternalCompuware require new feature for Inspection image, which will show Component Defect and Name in Folder
  • currently no further action due to no request from customer
MediumClosedChew Yong HuangYes
07-06-202410:0014:004Service SupportEnquiryProgramming EnquirySignifyPilaPoland3D AOICubeRemoteOffice-PenangCustomer & Distributor & InternalHIK 1D barcode not able to read issue
  • after troubleshoot, decide to update software. problem solved
MediumClosedKenny Tan Khai KeatNo
07-06-202430-06-202410:0016:006Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerData Logic Barcode scanner installation to read the barcode from bottom side
  • Installed the driver software in the machine
  • Connected the barcode scanner and the associated cables
  • Configured the Scanner configuration & found the barcode reading good
  • But there was no stand received with the Machine & CCI software was not able to read the barcode
MediumOngoingJitesh TMNo
07-06-202411:0018:007Service SupportProduction SupportProgramming SupportFlexPenangMalaysia2D AOIV5200LaptopWork From HomeCustomerSuggest programming enhancement to inconsistent pin
  • Create document in showing steps in using Combination window
HighClosedChew Yong HuangNo
07-06-202414:0016:002Service SupportProduct Training3D SPI Application TrainingSignifyPilaPoland3D SPIAllConference CallOffice-PenangCustomerSignify Poland 3D AOI & SPI Programming Training
  • Day 5 3D AOI Programming training completed: On SPC, software functions
MediumClosedTan Hong AnnYes
07-06-202428-06-202414:3018:003.5Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPenangMalaysia2D AOIV5300RemoteOffice-PenangCustomer & InternalRoute Check for INFINERA
  • Onsite verity with Syafiqah.
  • Customer still need to improve their system
  • Also, customer might go with XML format, pending customer final confirmation
MediumOngoingOoi Weng SanYes
07-06-202417:0017:300.5Service SupportMalfunction TroubleshootMES RelatedJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerSubboard 2 not tar file been generated
  • Completed
LowClosedOoi Weng SanBarcode window bind wrongNo
07-06-202417:0018:001Service SupportEnquiryTechnical EnquiryFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalCustomise solution to inspect AWS 48U Rack
  • not able to customise as not typical AOI
LowClosedOoi Weng SanNo
07-06-202417:3018:000.5Service SupportEnquiryTechnical EnquiryEllsworthManilaPhilippines2D AOIV5300PhoneWork From HomeDistributorFiducial mark location
  • MagicRay fiducial searching is based on color and shape. The maximum allowable offset depends on the FOV size. There are two windows that need to be defined: the outer window (searching window) and the inner window (mark body window).
  • The outer window represents the allowable offset area of the mark body. With a 5-megapixel camera and a 15µm lens configuration, the maximum allowable offset is 36mm x 30mm.
  • End users can define the target percent score of the mark body window by define the color of the mark body: scores lower than the target will fail, while scores above the target will pass.
LowClosedOoi Weng SanNo
07-06-202408-06-202418:3023:305Service SupportMalfunction TroubleshootMachine HardwareGICPuneIndia2D AOIV5200RemoteWork From HomeDistributorGIC V5200 X axis alarm issue
  • Replaced the X Axis Servo Drive
  • Installed Mitsubishi Servo Software
  • Connected the Servo drive to PC and configured the defined slots
  • Set the Limit of X Axis
  • Set zero position, but while taking the image, image did not come correctly
HighPending R&DJitesh TMYes
07-06-202408-06-202420:0002:306.5Service SupportMalfunction TroubleshootMachine HardwareGICPuneIndia2D AOIV5200EmailWork From HomeDistributorX axis servo driver Replacement of parts under warranty
  • not able to move correct step of the movement
HighOngoingOoi Weng SanYes
08-06-202409:3010:301Service SupportMalfunction TroubleshootMachine HardwareGICPuneIndia2D AOIV5200RemoteWork From HomeDistributorGIC V5200 X axis alarm issue
  • With Support of Ooi Weng San, All the parameters of the Servo Drive were Set
  • Did Power Cycle; found machine working Fine
HighClosedJitesh TMX Axis Servo Drive Issue & replaced the Servo Drive in WarrantyYesYes
08-06-202412:0014:002Service SupportMalfunction TroubleshootMachine HardwareGICPuneIndia2D AOIV5200EmailWork From HomeDistributorX axis servo driver Replacement of parts under warranty
  • the parameter we set according the document on our hand is all right. but, i think the document missed some important parameter.
HighClosedOoi Weng SanDocument missed some important parameter.Yes
  • Servo Driver
Yes
08-06-202418:0022:004MagicRay InternalMiscellaneousOthersMagicRayJaliscoMexico----InternalTravel to Monterrey
  • Arrive to Monterrey
-ClosedBrayan LeonNo
09-06-202416-06-202409:0023:3014.5Service SupportMalfunction TroubleshootMachine HardwareQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteInternalCalibration X-axis bottom gantry and camera angles
  • X-axis bottom gantry was adjust, camera angles not correclty adjusted, we try and check differents things. Still not succesful
HighOngoingBrayan Leon623016-02No
10-06-202414-06-202401:0007:006Service SupportEnquiryTechnical EnquiryQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerThe picture captured for different orientations, 0 and 180 degree, the pin offset direction is different.
  • 1. Work with Brayan to adjust the camera x axis and camera angle
  • 2. Weird sound found on the Y axis
  • 3. The image is still bad. Checking with JianPin for the solution
  • 4. JianPin asked to loose all the screw and tighten again. If it is still happen, then need to replace the whole lead screw.
MediumPending CustomerOng Chin QuanYes
10-06-202431-07-202409:0018:009Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
10-06-202409:0010:301.5Service SupportMalfunction TroubleshootProgramming RelatedQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomer & InternalBottom side origen setting and ajust programs
  • Bottom side origen was set, also the program has to be readjusted.
No PriorityClosedBrayan LeonOrigin outrage623016-02No
10-06-202410-07-202410:3016:306Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Took Backup of the AOIBin, Updated the English Version newly downloaded from Magic-ray server.
  • Carried out Grey Calibration - Pass.
  • OutputDiff option available on Production screen.
  • Carried out XY Axis Repeatability as per the Hallmark SAT requirement.
MediumOngoingJitesh TMYes
10-06-202406-09-202411:0021:0010Service SupportProduction SupportProgramming SupportFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorProgramming support on new machine for FLEX P5
  • Haved optimized and create new program for First board, optimized from 15um camera machine which takes alot of time
  • Customer plan of creating 9 more board, will be on standby for premtronic
MediumOngoingChew Yong HuangNo
10-06-202414-06-202413:0017:004Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Deal with engineer to ask about the ship out progress
  • 2. Talk with the custom officer to ask about the status
MediumOngoingOng Chin QuanYes
10-06-202422:0001:003Service SupportProgramming SupportProgram OptimisationFlexPenangMalaysia2D AOIV5300RemoteWork From HomeDistributorOptimized program for tomorrow program evaluation
  • Optimized last request from customer which includes removing Skewing and correcting window size along with color parameter
HighClosedChew Yong HuangNo
11-06-202409:0012:003Service SupportImprovement ProjectSoftware Update - Bug FixBitronGrugliasco TOItaly2D AOIV5000RemoteOffice-PenangDistributorSPC NG filter will show False call report, customer will only need True defect in NG filter
  • Discussion with guoli has been held
  • 1. don't see this as a value added function due to customer able to judge from if less false call occur 2. currently R&D pack with other schedule
  • Let wengsan know on the issue, he has created a software to meet customer requirement
MediumClosedChew Yong HuangYes
11-06-202409:0012:003Service SupportProduction SupportProgramming SupportQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerInspection on the short between the pin
  • 1. Meeting with Quanta to discuss about the defects
  • 2. Teach engineer to add short circuit window and explain about the parameter
  • 3. Try out the offline inspection mode but fail, checking with rnd
  • 4. Help customer to add short circuit window
HighClosedOng Chin QuanNo
11-06-202411-06-202409:0011:002Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesQuantaMonterreyMexico2D AOIV5000PhoneWork From HomeCustomerAdding new features to V5000+line laser software
  • 1. RND provided the software. but the files generated dont have offset value.
  • 2. Works with customer to collect the data
  • 3. Share the data with WenFeng
MediumOngoingOng Chin QuanYes
11-06-202409:3015:005.5Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerMeeting related to MES
  • Updated the version provided by R&D
  • Verified Review in Machine and found pop up message when WIP count exceed
  • Verified review in repair station & Pop up message when WIP count was exceeded
MediumClosedJitesh TMYes
11-06-202410:0018:008MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayGuadalajaraMexico--LaptopWork From HomeInternalService report
  • Work on improving the service report format. Now the process is more automatic
No PriorityClosedBrayan LeonNo
11-06-202428-06-202411:0012:001Service SupportEnquiryMachine Shipment StatusFlexPenangMalaysia2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalDemo machine shipment to Flex P1
  • I am deeply sorry to inform you of some unfortunate news. I have just been informed that the delivery of the machine to the MagicRay office is currently delayed due to the pending of the customs document.
HighOngoingOoi Weng SanYes
11-06-202431-07-202412:0016:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
11-06-202431-07-202413:0018:005Service SupportProduction SupportProgramming SupportFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorProgramming support on new machine for FLEX P5
  • Support premtronic on evaluation support, customer want create report for FLEX in house CPK and GRR
  • Support programming on challanging parts, such as jumper and switches
MediumOngoingChew Yong HuangYes
11-06-202415:0015:300.5Service SupportMalfunction TroubleshootMachine HardwareBitronGrugliasco TOItaly2D AOIV5200PhoneWork From HomeDistributor & InternalConveyor motor will become squealing if the E-Stop button is pressed then released without subsequently pressing the RESET button, but instead clicking the home conveyor button.
  • Purposed proper RESET method to avoid the Squealing
HighOngoingOoi Weng SanYes
11-06-202415:3018:303Service SupportMalfunction TroubleshootWrong Application Configuration SettingSalcompChennaiIndia3D SPIVSP3000RemoteWork From HomeDistributorUser name & Password was wrong but could not login SPI Software
  • Tried the Password setting option in MySql, but customer had reinstalled the MySql so password could not be found
  • Reinstalled the MySql, still password was not found in MySql
  • SPCDB folder back was restored to D drive and then user name & password was found in MySQL
  • Changed the User Name & Password for Admin Access, login with new User name & password
  • Software Open OK
HighClosedJitesh TMCustomer renamed the username and password & Also customer reinstalled the MySQLNo
11-06-202416:0017:001Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilGuadalajaraMexicoLarge FOV AOIV320PhoneOffice-PenangDistributorChange date format for tar output
  • Completed
LowClosedOoi Weng SanNo
11-06-202422:3023:301Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerDongle key features enquiry
  • answered
LowClosedOoi Weng SanNo
12-06-202403-07-202409:0016:007Service SupportMalfunction TroubleshootPLC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HOnsiteCustomer SiteCustomer & InternalVerify the plc cannot connected issues
  • After verify found out is the 24v poer supply is borken need to buy a new one to replace the current error one
MediumOngoingKoh Ze QingNo
12-06-202410-07-202410:3017:307Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Program Creation & Fine Tuning Completed.
  • NG Panel coming out OK but OK Panel not coming out; Found SMEMA given Wrong, Given the correct SMEMA now OK & NG panels are coming out Good.
MediumOngoingJitesh TMYes
12-06-202411:0017:006Service SupportMalfunction TroubleshootMachine HardwareInventecTaipeiTaiwan2D AOIV5300RemoteWork From HomeCustomer & DistributorDual Servo Drive Error
  • Retune the setting
HighClosedOoi Weng SanDual Servo Drive ErrorNoNo
12-06-202416-06-202412:0017:005Service SupportMalfunction TroubleshootMachine HardwareQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteInternalCalibration X-axis bottom gantry and camera angles
  • It was planned to continue with the adjustment and calibration of the bottom gantry. Due to the client's production schedule, it was canceled. However, the visit was used to address questions and assist the client.
HighOngoingBrayan Leon623016-02Yes
12-06-202428-06-202414:0015:001Service SupportImprovement ProjectSoftware Update - SPC RelatedSalcompChennaiIndia2D AOIV5300Conference CallWork From HomeDistributorSalcomp customise on SPC column name
  • Meeting to discuss details
LowOngoingOoi Weng SanNo
12-06-202414-06-202414:0018:004Service SupportMalfunction TroubleshootMES RelatedEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorMES txt file generate wrong result
  • Clarified on the function and MES workflow from xiaohuang
  • If OK board, txt only have barcode ; if NG board, txt will generate error code
  • Request him to clarified if all barcode with false call are generate the wrong txt
  • On hold due to him having other task in hand
MediumOngoingChew Yong HuangNo
12-06-202415:0016:001Service SupportMalfunction TroubleshootSPC RelatedJabilPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerSPC Query time too long
  • Completed
  • after backup become ok
LowClosedOoi Weng SanMaybe old file stucksNo
12-06-202414-06-202415:0018:003Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5300RemoteOffice-PenangCustomerInspection result unable to log into MES
  • Deleted the barcode and re-applied to program
  • Currently under monitor for future occurance
MediumUnder MonitorChew Yong HuangNo
12-06-202418:0020:002Service SupportProduction SupportProgramming SupportKaifaPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerSoftware bug and finetuning
  • Upgrade software to 25042024
  • Finetune program for production
HighClosedChew Yong HuangNo
13-06-202414-06-202402:0017:0015Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Buy the stretch film that needed for the packing of the machine
  • 2. Communicate with the Plexus engineer on the new machine status and shipping out
MediumOngoingOng Chin QuanYes
13-06-202431-07-202408:0012:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing - For Salcomp project
MediumOngoingOoi Weng SanYes
13-06-202409:3013:003.5Service SupportMachine CommissioningNew Machine InstallationFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorV5300 Machine installation in pre wave stage at DTA Plant
  • Flex DTA V5300 machine placed in Line at pre wave stage; Installation completed & calibration complted
  • Explained AMT engineer how to make the program for pre-wave.
MediumClosedJitesh TMNo
13-06-202414-06-202410:0012:002Service SupportMalfunction TroubleshootMES RelatedEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorMES txt file generate wrong result
  • Customer test using other program, can generate txt normally
  • Have ask them to create new program to run by loading previous program
  • Awaiting feedback from xiaohuang side
MediumPending DistributorChew Yong HuangYes
13-06-202431-07-202412:0013:001Service SupportMalfunction TroubleshootMachine HardwareFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributor & InternalTroubleshooting on the Exposure of RED led on right top of every image
  • Remain unresolved
  • Narrow down the issues is happen on Red led and with the same position
  • Reschedule to continue
HighOngoingOoi Weng SanNo
13-06-202414:0016:002Service SupportEnquiryTechnical EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorCan V5300 detect pin not protrude
  • Completed
LowClosedOoi Weng SanNo
13-06-202428-06-202414:0018:004Service SupportProduction SupportProgramming SupportFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorProgramming support on new machine for FLEX P5
  • Help on programming new board
  • Optimized inspection program by adding combination window
MediumOngoingChew Yong HuangYes
13-06-202410-07-202414:0017:303.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Tested 4 Panels and made 0 False call for these 4 panels; These 4 panels are ready for SAT
MediumOngoingJitesh TMYes
13-06-202419:0020:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeCustomerNot able to launch software after hard drive storage is full
  • Completed
HighClosedOoi Weng SanHard Drive Full, auto recover from factory settingsNo
14-06-202409:0012:003Service SupportEnquiryMachine Shipment StatusFlexPenangMalaysia2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalDemo machine shipment to Flex P1
  • Machine shipped
HighClosedOoi Weng SanYes
14-06-202409:0010:001Service SupportMalfunction TroubleshootMES RelatedEverWinTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorMES txt file generate wrong result
  • Have confirm is program problem, asked xiaohuang to create new program and load old program
MediumClosedChew Yong HuangProgram problemYes
14-06-202410:0012:002Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerAdding new features to V5000+line laser software
  • Done update
MediumClosedOng Chin QuanYes
14-06-202410:0017:307.5Service SupportProgramming SupportProgram CreationFlex-P5-Intel(NPO)PenangMalaysia2D AOIV5300LaptopWork From HomeInternalProgramming creation
  • Programming creation
HighClosedBrayan LeonNo
14-06-202411:0001:0014Service SupportProduction SupportMonitor Machine PerformanceFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalNon stop inspection for bottom side program
  • 1. Retake fov. No found fov in current program, as the program is transferred from another machine
  • 2. Resort the path for both sides.
  • 3. Check the program's markpoint. and deleted the unnecessary markpoints
  • 4. Explain to customer on the root cause and guide them to solve it
MediumClosedOng Chin QuanNo
14-06-202411:0016:305.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomer & InternalVisit Quanta
  • Visit to review topics of interest and look for improvements at Quanta.
No PriorityClosedBrayan LeonNo
14-06-202411:1514:153Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerBB2 Program had 150 false calls
  • Fine tune the program to reduce to 50Nos
LowClosedJitesh TMNo
14-06-202412:0013:001Service SupportEnquirySoftware EnquiryJabilHCMCVietnam2D AOIVS1000PhoneOffice-PenangDistributorThe existing Aclara Workcell VS1000 software, version V774
  • The existing Aclara Workcell VS1000 software, version V774, was released before 2016.
  • The latest version of MagicRay, officially released on May 24, 2024, is V809.7.4.
  • However, since the VS1000 uses an older camera brand and X-Y control by PLC, the machine is no longer available in the R&D department. The last checked and known compatible version is V809.4.1, released on April 19, 2023.
  • Therefore, it is not recommended to update beyond V809.4.1.
MediumClosedOoi Weng SanNo
14-06-202415-07-202413:0018:005Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerFlex Evaluation
  • 1. Machine set-up
  • 2. Communicate with engineers to know about the inspection criteria
  • 3. Collect boards images for 3 programs
MediumOngoingOng Chin QuanNo
14-06-202431-07-202414:0022:008Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
14-06-202420-06-202414:0017:003Service SupportProgramming SupportProgram OptimisationFlexPenangMalaysia2D AOIV5200RemoteOffice-PenangCustomerProgram optimization for through hole pin
  • Have demonstrated using combination window, successfully reduce false call on inconsistent pin location
  • Currently having issue with Missing pin as colour to similar between OK and NG
  • Copy program back to find solutions by next week
MediumOngoingChew Yong HuangNo
15-06-202431-07-202409:0013:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing- Customise on column name and order
MediumOngoingOoi Weng SanYes
15-06-202410:0017:007Service SupportProgramming SupportProgram CreationFlex-P5-Intel(NPO)PenangMalaysia2D AOIV5300LaptopWork From HomeInternalProgramming creation to Asia
  • Programming creation
ClosedBrayan LeonNo
16-06-202429-06-202408:3000:0015.5Service SupportMalfunction TroubleshootMachine HardwareQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteInternalCalibration X-axis bottom gantry and camera angles
  • "The machine still has issues with the X-axis calibration. In my opinion, the linear guide on the side opposite the motor (left side) is damaged. This causes increased movement and shifts from the calibration position, resulting in image errors. Additionally, this information was shared with R&D for further evaluation of the situation."
HighOngoingBrayan Leon623016-02Yes
16-06-202422:0000:002Service SupportMalfunction TroubleshootWrong Application Configuration SettingVisteonReynosaMexicoConformal Coating AOIVC5300RemoteWork From HomeDistributorNot NG results displayed
  • Completed
HighClosedOoi Weng SanDue to wrong algorithm settingsNo
17-06-202400:0004:204.33Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomer & InternalImplementation of a new image re-test function.
  • Access and support were provided to CQ for the implementation and testing of this new solution for Quanta. Attention was also given to learning how this function works. Wait for RnD, they are still improved the function
HighClosedBrayan LeonNo
17-06-202409:0012:003Service SupportEnquiryTechnical EnquiryQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerThe picture captured for different orientations, 0 and 180 degree, the pin offset direction is different.
  • 1. Checked with Jianping. He said that it is normal because the pin direction shown in FOV depends on the center of FOV.
MediumClosedOng Chin QuanYes
17-06-202415-07-202410:0015:305.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Machine No2 Placed in Line
  • Installation Completed.
  • Verified the Board in bypass mode
  • further activity on this machine will continue after the completion of Machine No1 SAT
MediumOngoingJitesh TMYes
17-06-202428-06-202411:0012:001Service SupportMalfunction TroubleshootMachine HardwareQuiptechGuadalajaraMexico3D SPIIconEmailWork From HomeDistributorX-axis Drag Chain Bracket Failure on SPI Machine Leading to Sensor Damage and Machine Downtime - Qtek Mexico
  • Email sent
MediumOngoingOoi Weng SanNo
17-06-202418-07-202412:0020:008Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerFlex Evaluation
  • 1. Created 4 programs for 2 production boards
  • 2. Checked 2 programs created by Brayan
MediumOngoingOng Chin QuanYes
17-06-202428-06-202414:0016:002Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • after that appear under the software the red box of "Interlock" but i can't confirm the redbox and software freeze
  • Scada see the wrong matrix and send tag "mi_abort = true"
MediumPending R&DOoi Weng SanYes
17-06-202423-07-202419:0022:003Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
18-06-202421-06-202408:3018:009.5Service SupportMeetingSales MeetingFlexGuadalajaraMexico--OnsiteCustomer SiteCustomer & Distributor & InternalSales Visits.
  • The Quiptech team, Carlos, and I visited clients to promote the brand. We met with Fabian Ramirez and Marco Espinoza from Flex South. They showed interest in the AOI V5300.
OngoingBrayan LeonNo
18-06-202426-06-202409:0016:007Service SupportMalfunction TroubleshootMachine HardwareIOT ManufacturingJohorMalaysia2D AOIV5000HOnsiteCustomer SiteCustomer & InternalThe plc cannot connect with pc
  • After inspection is the 24v power supply of 150kw is broken causes the voltage is not enough ,hence need to change to a new 24v power supply
MediumPending CustomerKoh Ze QingNo
18-06-202428-06-202409:0018:009Service SupportDocumentationOperation ManualLacroixJuarezMexico3D AOICubeLaptopWork From HomeCustomerUser Manual (English Version) for IFactory Software
  • On-going
MediumOngoingTan Hong AnnNo
18-06-202418-07-202410:0018:008Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerFlex Evaluation
  • 1. Teach the technician on how to create the program
  • 2. Finetuning the programs
MediumOngoingOng Chin QuanYes
18-06-202416-07-202410:0018:008Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerFlex Evaluation
  • 1. Finetune top and bottom program for one model. Reduce the falsecalls to below 10.
  • 2. Provide basic training to production technician on creating new programs, explaining algorithm
MediumOngoingOng Chin QuanYes
18-06-202415-07-202410:0006:0020Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Received 2 New Panels Ok- 1 No and NG 1 No for Machine No 1 SAT
  • Program Readiness with old 4 panels and 2 new panels for SAT Preparation
MediumOngoingJitesh TMYes
18-06-202412:4515:453Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexTabHungary2D AOIV5300RemoteCustomer SiteCustomerSoftware update for offline programming PC used in GBS supporting for Flex Hungary -Ester Line
  • Took a backup of the current software & Updated the software to v808.5.9 the offline Programming used in GBS
  • Verified the programming and found working good
MediumClosedJitesh TMNo
18-06-202427-07-202413:0018:005Service SupportProduction SupportProgramming SupportFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorProgramming support on new machine for FLEX P5
  • Help in setting up the repair station and troubleshoot on fail data transfer
  • Finetune programming
MediumOngoingChew Yong HuangYes
18-06-202428-06-202414:3015:301Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200Conference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • Problem 1 and 2 is not happen.
MediumUnder MonitorOoi Weng SanYes
18-06-202431-07-202416:0022:006Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing
MediumOngoingOoi Weng SanYes
19-06-202409:0018:009Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia2D AOIAllLaptopWork From HomeInternalStudy Python to customize the SQL query to export report according to customer expectation
  • Ongoing - Salcomp accept
MediumClosedOoi Weng SanYes
19-06-202409:0010:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia3D SPIVSP3000RemoteWork From HomeCustomer & Distributor & InternalVSP3000 update software issue
  • software update done
MediumClosedKenny Tan Khai KeatYes
19-06-202415-07-202409:0017:008Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Received another 4 panels for SAT
  • Fine tune the Program with 10 panels to detect only real defect and no false calls
MediumOngoingJitesh TMYes
19-06-202421-06-202409:0017:308.5Service SupportMeetingSales MeetingFlexGuadalajaraMexico--OnsiteCustomer SiteCustomer & Distributor & InternalSales Visits.
  • Vist to USI and JABIL
OngoingBrayan LeonYes
19-06-202415-07-202410:0018:008Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerFlex Evaluation
  • 1. Finetune one program with one good and one bad board
  • 2. Create new programs for one model. Finished programming.
MediumOngoingOng Chin QuanYes
19-06-202425-06-202410:0015:005Service SupportMalfunction TroubleshootMagicRay Software BugsEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributor & Internalrepair station expend result will show error msg - Kenny
  • already collect info to rnd. RND mention need remote check machine. pending arrange to verify
  • current postpone to monday
MediumOngoingKenny Tan Khai KeatNo
19-06-202410:3013:002.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexTabHungary2D AOIV5300RemoteCustomer SiteCustomerMES customization to display the Real NG details in Flex Flow
  • Update the modification as provided by the R&D
  • Software was found working Good
MediumClosedJitesh TMNo
19-06-202426-07-202414:0016:302.5Service SupportEnquiryMachine Shipment StatusPlexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Checked with custom officer about the correct procedure for the shipment of machine from China to Plexus
  • 2. Communicate with forwarder, Lily on the shipment process
MediumOngoingOng Chin QuanYes
19-06-202416:0018:002Service SupportImprovement ProjectSoftware Update - SPC RelatedSalcompChennaiIndia2D AOIV5300Conference CallWork From HomeDistributorSalcomp customise on SPC column name
  • Validation OK
LowClosedOoi Weng SanYes
19-06-202419:0021:002Service SupportProgramming SupportProgram OptimisationFlexZalaHungary2D AOIV5300RemoteWork From HomeCustomerHelp to reduce false call rate of program
  • done reduce fales call to the acceptable range
MediumClosedKoh Ze QingNo
20-06-202421-06-202408:3015:006.5Service SupportMeetingSales MeetingFlexGuadalajaraMexico--OnsiteCustomer SiteCustomer & Distributor & InternalSales Visits.
  • visit to IMI big interest on the v320
OngoingBrayan LeonYes
20-06-202409:0012:003Service SupportMeetingService MeetingFlexPenangMalaysia--OnsiteCustomer SiteCustomer & Distributor & InternalSummary of Supplier feedback for conditional PO details of Laser V5300
  • Meeting completed
HighClosedOoi Weng SanNo
20-06-202429-06-202409:0015:006Service SupportMalfunction TroubleshootWindows Operating SystemEverWinTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributor & Internalshenzhun remote pc use barcode find data not working
  • there are 4 machine link to remote pc, only 1 machine is working, other 3 is not working. after fuyun check setting, suspect is window connectivity not autorize to access sql.
  • ask engineer to install mysql in remote pc. next weeks to arrange time slot to remote again
MediumOngoingKenny Tan Khai KeatNo
20-06-202409:0010:001Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalFlex P1 evaluation
  • pass to ChinQuan Continue the evaluation
HighClosedKenny Tan Khai KeatYes
20-06-202415-07-202409:0005:0020Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Completed ARR test successfully for SAT & downloaded the SPC report for ARR
  • Completed Repeatability (1 panel run 100 times) test successfully out for SAT & downloaded the SPC report for Repeatability
  • Made the relevant evidence for SAT & submitted to Flex Team for further verification
MediumOngoingJitesh TMYes
20-06-202428-06-202410:0018:008Service SupportProgramming SupportProgram CreationFlexPenangMalaysia2D AOIV5300Offline ProgrammingWork From HomeCustomer & DistributorCreate program for Granite TOP & BOTTOM
  • Have finish creating jumper and switches
  • Pending Chip due to too many missing component, will onsite to get FOV and discuss on which component is absence
HighOngoingChew Yong HuangNo
20-06-202420-07-202410:0018:008Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerFlex Evaluation
  • 1. Finetune program with one good and one bad board
  • 2. Explain to Alex on the evaluation status
  • 3. Discuss with the customer on the evaluation plan
  • 4. Finetune the program to mak sure it can capture the defects on the board provided by the production engineer, De Liang
MediumOngoingOng Chin QuanYes
20-06-202428-06-202410:3012:001.5Service SupportMeetingSales MeetingFlexPenangMalaysia--OnsiteCustomer SiteCustomer & DistributorDiscuss the criteria with Morgan
  • Ongoing
HighOngoingOoi Weng SanNo
20-06-202412:0013:001Service SupportMalfunction TroubleshootMachine HardwareDeltaBangkokThailand2D AOIV5000HPhoneWork From HomeDistributorCamera not acquire photo
  • Completed
HighClosedOoi Weng SanJumbo settingsNoNo
20-06-202412:0018:006Service SupportProduct Training3D AOI Hardware TrainingSignifyPilaPoland3D AOIAllConference CallWork From HomeCustomerGuide Signify to perform 3D lighting projector calibration and license key update
  • Completed
MediumClosedTan Hong AnnNo
20-06-202414:0015:001Service SupportEnquiryTechnical EnquiryFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributor & InternalEnquiry on secondary hdd for storage purpose
  • Completed
MediumClosedOoi Weng SanNo
20-06-202428-06-202416:0016:300.5Service SupportMalfunction TroubleshootMachine HardwareLeaptechBengaluruIndia3D SPIIconEmailWork From HomeDistributorX-axis Drag Chain Bracket Failure on SPI Machine Leading to Sensor Damage and Machine Downtime - Leaptech India
  • Email sent
MediumOngoingOoi Weng SanM2Q220546, M2Q280673, M2Q280674, M2Q320739No
20-06-202421:3000:303Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerHelp to reduce false call
  • done reduce fales call to the acceptable range
MediumClosedKoh Ze QingNo
21-06-202408:3011:002.5Service SupportMeetingSales MeetingFlexGuadalajaraMexico--OnsiteCustomer SiteCustomer & Distributor & InternalSales Visits.
  • Quioptech team and magic-ray team
ClosedBrayan LeonYes
21-06-202409:0010:001Service SupportEvaluation2D AOI - V5200LacroixKwidzynPoland2D AOIV5200PhoneCustomer SiteCustomerPoland Lacroix Electronics Evaluation
  • Created a whatsapp group for discussion. so far no any issue when Lazlo visit
HighClosedKenny Tan Khai KeatYes
21-06-202409:0010:001Service SupportMeetingService MeetingAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320LaptopOffice-PenangDistributor & InternalAltus V320 machine damage issue
  • done replace monitor that Altus purchase in UK. Current invoice already pass to Joy and Peggy team.
  • our monitor still at Altus, plan to ship with item that will ship to CN next time. to save cost
HighClosedKenny Tan Khai KeatYes
21-06-202410:0011:001Service SupportMalfunction TroubleshootMagicRay Software BugsVisteonReynosaMexicoConformal Coating AOIAllEmailOffice-PenangDistributor & InternalPrevent Z-axis thickness measurement point sensor collision event - Visteon Mexico
  • 2 machines is updated
HighClosedOoi Weng SanBatch defectsYes
21-06-202424-07-202410:0017:307.5Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerFlex Evaluation
  • 1. Run 50 boards for two different models
  • 2. Perform finetuning
  • 3. Collect the spc data and image for the report
MediumOngoingOng Chin QuanYes
21-06-202410:0013:003Service SupportMalfunction TroubleshootWrong Application Configuration SettingGemmy-tekTaoyuan CityTaiwan2D AOIV5000HRemoteWork From HomeDistributorCommunication error with conveyor
  • customer mention after review result. board still stop inside machine.after troubleshooting, found is an un use option opened cause issut. after close it, back to normal.
HighClosedKenny Tan Khai Keatwrong setting openedNo
21-06-202410:0015:005Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerMeeting with Pradeep & Venkat & discuss of placing the machine in Pre wave
  • Meeting with Pradeep & Venkat
  • Verified the Machine installed in Pre wave
  • cleared the Queries for Pre wave inspection
MediumClosedJitesh TMNo
21-06-202411:3014:303Service SupportEvaluationLarge FOV AOI - V320IMIGuadalajaraMexicoLarge FOV AOIV320OnsiteDistributor OfficeDistributor & InternalDetection of the polarity of a capacitor that is only gray
  • Programming of the capacitor polarity was successfully completed, yielding very positive results. This opens the door for placing a machine on the production floor of IMI.
No PriorityClosedBrayan LeonNo
21-06-202431-07-202415:0016:001Service SupportEnquirySoftware EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 4: Still a lot Chinese text appear and operators does not know what to do.
  • Weng San' answer: We always translate Chinese to English when we encounter it. The software hasn't been updated for two years. I believe that in the latest software version, most of the Chinese will be translated.
LowOngoingOoi Weng SanNo
21-06-202428-06-202415:3017:001.5Service SupportMeetingService MeetingAdvanced EnergyManilaPhilippines2D AOIV5200LaptopWork From HomeCustomerHaving meeting with AEI regarding their new request of getting started testing,finished testing,the programmed open and close time in txt file.
  • After dicussion , AEI customer is okay with getting those information needed from Machine log file ,they will test first then feedback again on this.
MediumPending CustomerKoh Ze QingNo
21-06-202415:3018:002.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerOTE-GCA26800MD1 Program fiducial error was reported
  • Verified the program and found Fiducial light was too low
  • Increase the color & fiducial error resolved, found around 250 false call on bottom side
  • Found the wrong settings in the model
  • reduced the False calls to around 90 & explained this to GBS team and GBS team will further fine tune the program
MediumClosedJitesh TMNo
21-06-202431-08-202416:0016:050.08Service SupportEnquirySoftware EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 4: Still a lot Chinese text appear and operators does not know what to do.
  • I would like to request the latest software version if possible.
LowOngoingOoi Weng SanYes
21-06-202417:0018:001Service SupportEnquirySoftware EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 4: Still a lot Chinese text appear and operators does not know what to do.
  • Yes. We have latest version that released last month. Link of the V5300 latest software: https://1drv.ms/u/s!Apcq4sJzXScAgc5gd5mlLKQmR9N4hg Link of the latest software release note: https://1drv.ms/b/s!Apcq4sJzXScAgc5fTXKbxjclBimhsA
LowClosedOoi Weng SanYes
21-06-202417:0019:002Service SupportEnquiryTechnical EnquiryEverWinTaoyuan CityTaiwanConformal Coating AOIAllPhoneWork From HomeDistributorThe difference in between VC5100 and VC5300
  • Replied
MediumClosedOoi Weng SanNo
21-06-202420:0021:001Service SupportEnquirySoftware EnquiryFlexMukachevoUkraine2D AOIV5200PhoneWork From HomeCustomerSave OK FOV for Fine Tuning purpose if Escapee
  • 1. saveall.txt inside AOIBin/Configfile folder
  • 2. saveok.txt inside AOIBin folder
  • Restart software
LowClosedOoi Weng SanNo
21-06-202421:0021:050.08Service SupportEnquirySoftware EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeInternalFlex Hungary Zala B feedback 5:Not sure if this is a defect or not, but customer asked why only the socket window is able to make an array copy and why not the pin as well?
  • I think I know what WengSan means, in any case, if there is a problem I will let you know.
LowClosedOoi Weng SanYes
22-06-202415:0016:001Service SupportMalfunction TroubleshootBarcode ScannerKaifaJohorMalaysia2D AOIV5000RemoteWork From HomeCustomerThe com port for barcode scanner is suddenly not recognize.
  • done,customer put the com port wrong,then the bau rate also set wrong should be 9600 instead of 15200
MediumClosedKoh Ze Qingcustomer put the com port wrong,then the bau rate also set wrong should be 9600 instead of 15200No
24-06-202409:0013:004MagicRay InternalDocumentation (Internal)Comparison ReportMagicRayPenangMalaysiaConformal Coating AOIVC5100LaptopWork From HomeInternalComparison table between Magic Ray VC5100 and Vitrox V9i CI
  • completed
MediumClosedTan Hong AnnNo
24-06-202410:0010:300.5Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributor & InternalFOXCONN GDL-MAGIC RAY V5300S-XL SERVODRIVER ALARM [M1P450403] - WARRANTY CLAIM M1P450403
  • Completed by Brayan
HighClosedOoi Weng SanServo Driver defectYes
  • Servo Driver
Yes
24-06-202410:0014:004Service SupportMalfunction TroubleshootMIL Software Dongle KeyJabilPenangMalaysia2D AOIV5300RemoteWork From HomeDistributorMIL key unable to use and will pop out error message after 5 boards inspection
  • Checked Hard drive, storage in drive is almost full
  • Ask customer to clear disk space
MediumClosedChew Yong HuangDisk space fullNo
24-06-202419-07-202410:0016:006Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerFlex Evaluation
  • 1. Collect new model images
  • 2. Do evaluation report
MediumOngoingOng Chin QuanYes
24-06-202410:0012:002Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300RemoteDistributor OfficeCustomer & Distributor & InternalIntallation Servo Drivers
  • Servo were installed the machine works good.
HighClosedBrayan LeonServo drivers Y-axisMIP450403Yes
  • Servo drivers Y-axis bottom
Yes
24-06-202431-07-202411:3013:302Service SupportMalfunction TroubleshootMachine HardwareFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributor & InternalTroubleshooting on the Exposure of RED led on right top of every image
  • Exchange the trigger cable still the same
  • Reschedule to change the lighting source
HighOngoingOoi Weng SanYes
24-06-202431-07-202413:0014:001Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributor & InternalMAGICRAY AOI V5300 DOWN CAMERA CASE ISSUE
  • I believe this new case is not that critical. Can we include it in a future shipment? We will notify you when there is a shipment to Quiptech Mexico.
LowOngoingOoi Weng SanM1R050119No
24-06-202413:0018:005MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternalUser Manual for 3D AOI Cube (English Version)
  • 3D AOI Cube User Manual English Version completed. Done upload to overseas drive
MediumClosedTan Hong AnnYes
24-06-202426-06-202415:0020:005Service SupportMalfunction TroubleshootMachine HardwareFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorCamera not able to acquire image
  • Try reinstall software/driver
  • Revert backup software
HighOngoingOoi Weng SanNo
24-06-202416:0018:002Service SupportMeetingSales MeetingFlexPenangMalaysia--Conference CallWork From HomeCustomer & InternalGo through the Conditional PO criteria with Frida
  • Will declare for the details that MagicRay can meets
  • For the criteria regarding improvement and not able to meet in 3 months, declare as not able
HighClosedOoi Weng SanNo
25-06-202419-07-202409:0018:009Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300Offline ProgrammingWork From HomeCustomerFlex Evaluation
  • 1. Do evaluation report
  • 2. Create programs for new model
MediumOngoingOng Chin QuanYes
25-06-202410:0011:001Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5300RemoteOffice-PenangCustomerInspection result unable to log into MES
  • Issue has not been mention
MediumClosedChew Yong HuangSoftware bug, able to work normally after redo barcodeYes
25-06-202410:0014:004Service SupportProgramming SupportProgram OptimisationFlexMukachevoUkraine2D AOIV5200RemoteOffice-PenangCustomerProgram optimization for through hole pin
  • Send a report for Flex Ukraine on the false call issue
MediumClosedChew Yong HuangYes
25-06-202410:0011:301.5Service SupportEnquirySpare Part StatusFoxconnGuadalajaraMexico2D AOIV5300OnsiteDistributor OfficeCustomer & Distributor & InternalWe took the servo drivers removed from Foxconn to Quiptech's office, where they will be shipped to China along with the other two servo drivers that lost their firmware.
  • It sounds like you're coordinating with Kira to receive package dimensions so Sophie can assist with arranging the collection guide.
No PriorityClosedBrayan LeonNo
25-06-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
25-06-202412:0012:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsSchneider ElectricReynosaMexicoLarge FOV AOIV320LaptopWork From HomeCustomer & Distributor & InternalWhen attempting to customize the hotkeys in Spanish on the V320, the machine would freeze and the AOIbin would stop functioning.
  • Spanish is not supported
No PriorityClosedBrayan LeonSpanish is not supportedM1Q461000No
25-06-202412:3013:000.5Service SupportProduction SupportProgramming SupportFlexTijuanaMexico2D AOIV5300LaptopWork From HomeDistributor & InternalFuntion to create the "Set socket" wasn’t available on al old version.
  • done
No PriorityClosedBrayan LeonNo
25-06-202413:0014:001Service SupportEnquiryTechnical EnquiryEverWinTaoyuan CityTaiwanConformal Coating AOIAllPhoneWork From HomeDistributor & InternalThe difference in between UV+RW and UV+RGBW
  • The UV part of the UV+RW light source is brighter than that of the UV+RGBW light source, making it more effective for adhesives that are difficult to illuminate.
  • The UV part of the UV+RGBW light source is located at the top, which can somewhat reduce the shadowing of UV light by high components.
  • For scenarios that require component detection, configure the UV+RGB light source.
  • For scenarios where adhesives are difficult to illuminate, use the UV+RW light source.
  • Apart from the above-mentioned differences, there is no distinction between these two light sources in other scenarios.
LowClosedOoi Weng SanNo
25-06-202413:3014:301Service SupportDocumentationWork InstructionFlexMukachevoUkraine2D AOIV5200LaptopWork From HomeCustomerExplanation of Saving All Test Results and FOV Documentation
  • Completed
LowClosedOoi Weng SanNo
25-06-202414:0018:004Service SupportProgramming SupportProgram CreationFlexPenangMalaysia2D AOIV5300Offline ProgrammingWork From HomeCustomer & DistributorCreate program for Granite TOP & BOTTOM
  • Finished programming on the Top and Bottom Program, test running and finetuning
HighClosedChew Yong HuangYes
25-06-202425-06-202414:0015:001Service SupportMalfunction TroubleshootWindows Operating SystemEverWinTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributor & Internalshenzhun remote pc use barcode find data not working
  • Required change to last row then able to barcode query based on last row machine( Support by Weng San)
MediumClosedKenny Tan Khai KeatSoftware bugsYes
25-06-202414:3016:001.5Service SupportProgramming SupportProgram OptimisationJabilGuadalajaraMexicoLarge FOV AOIV320LaptopWork From HomeCustomer & Distributor & InternalHow to make the programing if we have 2x2 boards distribution and want to read the QR code in every board.
  • CQ help me to give a remendation, but we are still waiting the customer uptade
No PriorityClosedBrayan LeonNo
25-06-202403-07-202415:0017:002Service SupportMalfunction TroubleshootPLC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerRemote to help to connect plc to the machine
  • Done, the plc is able to connect with the Pc but still got the issues of width cannot adjust issues.
MediumOngoingKoh Ze QingNo
25-06-202425-07-202416:0018:002Service SupportMeetingSales MeetingFlexPenangMalaysia--Conference CallWork From HomeDistributor & InternalDiscuss the Conditional PO criteria with Premtronic
  • Achieve mutual agreement that to divide to 2 group
  • R&D to confirm on the improve lead time or reject
  • To final discuss in Premtronic office before visit customer
HighOngoingOoi Weng SanNo
25-06-202420:3021:150.75MagicRay InternalMeeting (Internal)Service MeetingMagicRayJaliscoMexico--LaptopWork From HomeInternalWW50 Weekly service meeting
  • done
-ClosedBrayan LeonNo
25-06-202422:0023:151.25Service SupportMeetingService MeetingQuantaMonterreyMexico--LaptopWork From HomeCustomer & Distributor & InternalImpruvements meeting
  • done
ClosedBrayan LeonNo
26-06-202408:0012:004Service SupportMalfunction TroubleshootMachine HardwareFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorCamera not able to acquire image
  • Reinstall new driver provide by Fuyun
HighClosedOoi Weng SanDriver issues.NoYes
26-06-202409:0011:002Service SupportEnquirySoftware EnquiryQuiptechGuadalajaraMexico2D AOIV5000HPhoneWork From HomeDistributor & InternalJabil Ericsson: Closed Loop system of V5000 to FUJI P&P machine FUJI AIMEX III and FUJI NXTIII
  • This functionality of Closed Loop system has not been implemented yet. For now, if want to stop pick and place if detected wrong part, only can be achieved through the customer's MES
LowClosedOoi Weng SanNo
26-06-202409:0010:301.5Service SupportProduction SupportProgramming SupportFlexTijuanaMexico2D AOIV5300LaptopWork From HomeDistributor & InternalQuiptech make a update and differents errors appears, we work solvings this
  • done
No PriorityClosedBrayan LeonNo
26-06-202419-07-202410:0015:005Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300Offline ProgrammingWork From HomeCustomerFlex Evaluation
  • 1. Do evaluation report
  • 2. Continue the programming for new model
MediumOngoingOng Chin QuanYes
26-06-202431-07-202411:0012:001Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributor & Internalrepair station expend result will show error msg
  • Take over by WS
  • Suspect due to customizeerror.txt
  • Request Everwin to confirm
MediumOngoingOoi Weng SanYes
26-06-202425-07-202412:0018:156.25Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • SAT report preparation For Machine -1
MediumOngoingJitesh TMYes
26-06-202428-06-202414:0016:302.5Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200PhoneOffice-PenangDistributorNew MES Integration For Bitron ITALY
  • copied SQL database to debug
MediumPending DistributorOoi Weng SanYes
26-06-202431-07-202414:0018:004MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeInternalV5300 Maintenance Manual English Version
  • Received updated version of V5300 Maintenance manual from HQ. Translation on-going and will send back once task completed
MediumOngoingTan Hong AnnNo
26-06-202414:0014:00Service SupportMeetingService MeetingQuiptechGuadalajaraMexico--LaptopWork From HomeDistributor & InternalHow to make the programing if we have 2x2 boards distribution and want to read the QR code in every board..
  • Following asking question from Marcos Navarro.
ClosedBrayan LeonNo
26-06-202415-07-202415:0017:002Service SupportDocumentationOperation ManualLacroixJuarezMexico3D AOICubeLaptopWork From HomeCustomerUser Manual (English Version) for IFactory Software
  • Submitted translated user manual back to HQ. pending formatting done before release
MediumPending R&DTan Hong AnnYes
26-06-202403-07-202415:3019:003.5Service SupportMalfunction TroubleshootPLC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HOnsiteCustomer SiteCustomer & InternalThe PLC connecting issues
  • Found out and suspect is PLC problem will swipe with the other line machine to verify this.
MediumPending CustomerKoh Ze QingYes
27-06-202409:0010:301.5Service SupportMeetingSales MeetingFlexPenangMalaysia--Conference CallWork From HomeDistributor & InternalDiscuss the Conditional PO criteria with Premtronic
  • Achieve mutual agreement that to divide to 2 group
  • Visit customer together to convince customer
HighClosedOoi Weng SanYes
27-06-202422-07-202409:0018:009MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeInternalV5300 Maintenance Manual English Version
  • On-going day 2 translation for updated version of V5300 Maintenance Manual.
MediumOngoingTan Hong AnnYes
27-06-202407-07-202409:3010:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerRepair station result is not displayed online, each time need to click to view online result
  • verified all the settings and found no issues
  • asked customer to verify there network
MediumPending CustomerJitesh TMNo
27-06-202401-07-202410:0018:008Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300Offline ProgrammingWork From HomeCustomer & DistributorEvaluation for Clampshell program
  • Create program for Clampshell TOP & BOTTOM
MediumOngoingChew Yong HuangNo
27-06-202419-07-202410:0017:007Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300Offline ProgrammingWork From HomeCustomerFlex Evaluation
  • 1. Test 20 boards for new model
  • 2. Do finetuning
MediumOngoingOng Chin QuanYes
27-06-202404-07-202410:0014:004Service SupportMalfunction TroubleshootPLC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HOnsiteCustomer SiteCustomer & InternalThe PLC connecting issues
  • confirm plc is broken,customer will buy a new one then to test again
MediumPending CustomerKoh Ze QingNo
27-06-202431-07-202410:3011:301Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerData Logic Barcode scanner installation to read the barcode from bottom side
  • As per Peggy has shipped inline barcode scanner stand, verified this
  • Found the barcode scanner stand, but this cannot be used as PCBA is placed on a fixture
  • Asked Peggy to ship the magnetic arm stand for scanner installation
MediumOngoingJitesh TMYes
27-06-202411:0013:002Service SupportMeetingSales MeetingFlexPenangMalaysia--OnsiteCustomer SiteCustomer & DistributorDiscuss the criteria with Morgan
  • Completed
HighClosedOoi Weng SanYes
27-06-202401-07-202411:0017:006Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell program
  • Run CPK for clampshell program and gather SPC data for report
MediumOngoingChew Yong HuangYes
27-06-202425-07-202412:0016:304.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Machine-2 Software verification; Changed to English Version
  • Tested the software working and found good'
MediumOngoingJitesh TMYes
27-06-202412:3013:150.75Service SupportProduct TrainingLarge FOV AOI Application TrainingQuiptechGuadalajaraMexicoLarge FOV AOIAllLaptopWork From HomeDistributor & InternalManual sharing and explanation about how to train AI V320
  • done
No PriorityClosedBrayan LeonNo
27-06-202407-07-202415:3017:151.75Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200RemoteCustomer SiteCustomer1. When the machine failed to read fiducials, it needed to indicate as Mark error. 2. Board PASS, need machine to pop a window that say PASS. 3. Latest review result should be displayed on Top
  • 1. When the machine failed to read fiducials, it needed to indicate as Mark error: Made the settings in Machine and increased the font size in review station
  • 2. Board PASS, need machine to pop a window that say PASS- made the setting in repair station and shown to customer
  • 3. Latest Review result should be displayed on Top; R&D reject Ooi Weng San support to develop a software
HighOngoingJitesh TMNo
27-06-202416:0017:001MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
27-06-202412-07-202417:0020:003Service SupportProduction SupportCustomer Audit SupportAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320RemoteVisa Application CentreDistributorEvaluation support for UK V320
  • assist in answering the following question
  • Auto program change over - Verified onsite that Kentec got various products running in the same line. The width is the same. - Wondering auto changeover is available. If not, what could be the solution. False call on a component located in overlapped area False call on a component located in between tall capacitor Model tuning required for capacitors which got chopped polarity mark
MediumOngoingChew Yong HuangNo
27-06-202405-07-202417:3019:001.5Service SupportEvaluationLarge FOV AOI - V320Altus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320RemoteWork From HomeCustomer & InternalRemote to help them on the V320 programming
  • will continue for tomorrow
MediumPending CustomerKoh Ze QingNo
27-06-202419:0020:001Service SupportProgramming SupportProgram OptimisationKaifaPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerAdd substitute and reduce the false call by combination window
  • Completed
MediumClosedOoi Weng SanNo
27-06-202420:0000:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200LaptopWork From HomeInternalCreate auto click software to meet Flex Isreal requirement
  • Completed
HighClosedOoi Weng SanNo
28-06-202407:3011:304Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesKaifaPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerCompress the image size
  • Completed
HighClosedOoi Weng SanNo
28-06-202419-07-202409:0016:007Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300Offline ProgrammingWork From HomeCustomerFlex Evaluation
  • 1. Continue test 20 boards for new model
  • 2. Collect the SPC data for the report
  • 3. Discuss with customer on the report sent
MediumOngoingOng Chin QuanYes
28-06-202401-07-202410:0016:006Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell program
  • Prepare report on evaluation result, will submit by next monday
MediumOngoingChew Yong HuangYes
28-06-202425-07-202410:3017:006.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Carried out Grey calibration
  • Program readiness in machine -2
MediumOngoingJitesh TMYes
28-06-202411:0012:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingInventecTaipeiTaiwan2D AOIV5300RemoteWork From HomeCustomerSoftware crash during inspection
  • retake FOV, save then ok
LowClosedOoi Weng Sanretake FOV, save then okNo
28-06-202412:0014:002MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview LiawYuThung
  • Completed
-ClosedOoi Weng SanNo
28-06-202414-07-202412:0014:002Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnGuadalajaraMexico2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalBottom Gantry stops and never finish the isnpection the machine is freeze and the have restart it.
  • Now top make the same. Waiting for logs and information. or time to go onsite
MediumPending CustomerBrayan LeonUnknownNo
28-06-202413:3015:302Service SupportMalfunction TroubleshootMES RelatedGemmy-tekTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeCustomerThe mes output file generate only consist of top side no bottom side
  • done , software version between repair and machine is different causes this issuses happened,upgrade machine software version till same with repair station then okay already
MediumClosedKoh Ze Qingsoftware version between repair and machine is different causes this issuses happenedNo
28-06-202415:0016:001Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerSubboard compensate via subboard mark trick
  • Completed
LowClosedOoi Weng SanNo
28-06-202412-07-202420:0022:002Service SupportProduction SupportCustomer Audit SupportAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320RemoteVisa Application CentreDistributorEvaluation support for UK V320
  • Troubleshoot on AITool issue, unable to load file
  • Have settle, need to select the file type in order to load
  • 1. Unstable binding option Applied the feature district to each programs but it sometimes inspect by referring to wrong program. 2. Defect screen not shown Strangely it’s suddenly stoped working and no defect screen is shown
  • will arrange teamviewer on monday 3pm malaysia time
MediumOngoingChew Yong HuangYes
29-06-202403:5010:306.67Service SupportLong Distance TravelDomesticQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerTevel and preparation to work at night shift
  • Night shift service was cancel
ClosedBrayan LeonNo
29-06-202408:0009:001Service SupportMalfunction TroubleshootWindows Operating SystemEverWinTaoyuan CityTaiwan3D SPIVSP3000PhoneWork From HomeDistributorNot able to boot OS
  • Reghost image
LowClosedOoi Weng SanReghost imageNo
30-06-202407-07-202409:0000:0015Service SupportProgramming SupportProgram CreationQuantaMonterreyMexico2D AOIV5200OnsiteCustomer SiteCustomerMachine modification and find tunning to inspect SMT components
  • in process
HighOngoingBrayan LeonNo
01-07-202407-07-202400:0016:4016.67Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomer & InternalCopy the program from Shanghai and apply them in Quanta Mexico
  • 1. Paste the programs in Quanta machines in F2, and perform finetuning on four programs
  • 2. Optimization of the lightning parameter
  • 3. Work with Brayan to adjust the focus of down camera for two machines
  • 4. Work with technical support from China to solve the camera issue
HighUnder MonitorOng Chin QuanNo
01-07-202414-07-202400:0003:003Service SupportProgramming SupportProgram CreationQuantaMonterreyMexico2D AOIV5200OnsiteCustomer SiteCustomerMachine modification and find tunning to inspect SMT components
  • Machines version were update, bottom camera resolution adjusted and fine tuning performed, we test arround 20 PCB but still need more fine tuning looking for the 0 fals calls
HighOngoingBrayan LeonYes
01-07-202401-07-202409:0012:003Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300PhoneOffice-DongguanCustomerThe exported full board picture is showing error when engineer is trying to open
  • 1. The image name is too long. Customer will create a small program to modify the program names. Case closed.
MediumClosedOng Chin QuanYes
01-07-202426-07-202409:0016:007MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeInternalV5300 Maintenance Manual English Version
  • Day 3 V5300 Maintenance Manual On-going Update: progress page 79/105
MediumOngoingTan Hong AnnYes
01-07-202410:0011:001Service SupportMalfunction TroubleshootMachine HardwareFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributor & InternalTroubleshooting on the Exposure of RED led on right top of every image
  • Fox found the root cause
  • the bracket is bend
  • Board drop before, hit the bracket, so the reflection is problem for the Red LED
HighClosedOoi Weng SanBoard drop before, hit the bracket, so the reflection is problem for the Red LEDNoYes
01-07-202405-07-202410:0012:002Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell program
  • Flex request changes to the report and be more specific on some certain topics, the add on are as follows
  • On the page of Repeatability test, I don’t see any conclusion made based on the statistical data. Can you illustrate more on this? And also please add in the data plotting graph which will beave up the confidence level. For the polarity measurement, I see the result attach as “NO”. What can it be done to have this inspected as well? The barcode scanning methodology has to be improvised. We cannot have an external hardware to scan the SN. Machine has to scan and send the information to SFCS. We need to understand how to improvise this technique. How does the image captured and stored? Do we have any external drive as a pathway to save this image. What is the limit size allowed? Please advise
  • Replied to flex and arrange time to re-run the evaluation to gather more data on 2/7/2024
MediumOngoingChew Yong HuangYes
01-07-202425-07-202410:0017:307.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Machine 2 XY Repeatability completed for SAT
  • Program readiness for ARR
MediumOngoingJitesh TMYes
01-07-202407-07-202411:1512:451.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIAllRemoteWork From HomeCustomerIn repair station the NG Panel sub board window should be in Red Color and OK panel Sub board should be in Green color
  • Latest Review Result to display on TOP- Weng San provided the application
  • Installed the Application and found working good
  • Ask customer to run and check if this application can solve there issues
HighPending CustomerJitesh TMYes
01-07-202408-07-202413:0017:004Service SupportCourtesy VisitCollect Data For Improvement ProjectQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerQuanta visits looking to improve presses and find areas to improve.
  • in process
No PriorityOngoingBrayan LeonNo
01-07-202405-07-202415:0020:005Service SupportProduction SupportCustomer Audit SupportAltus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320RemoteVisa Application CentreDistributorEvaluation support for UK V320
  • Having issue with board switching programs with binding function, After analyzing and consulting with 周毅杰 the board that has issue are to similar in color and appearance wise.
  • 1. Binding program unable to switch to correct program, causing false call: has been solve using Similarity Region.
  • 2. Currently using binding program to run, the sub2 unable to detect, but verify with single board it can run normally.
  • 3. Will request 周毅杰 to remote on 2nd july 5pm
MediumOngoingChew Yong HuangYes
01-07-202415:0016:301.5Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerHelp to reduce false call for program otis NR1 bottom programe
  • done help to reduce false call
MediumClosedKoh Ze QingNo
01-07-202416:0019:003Service SupportEvaluationLarge FOV AOI - V320KentecDartfordUnited KingdomLarge FOV AOIV320LaptopWork From HomeCustomerSupport internal engineer Yong Huang on on-going evaluation with customer Kentec: issue topic on incorrect binding program being auto called up and incorrect FOV being recognized
  • Correct FOV sequence can now be recognized but still unstable. wrong program called up is still happening. Yong Huang fix appointment with V320 product team to further remote next day
MediumClosedTan Hong AnnNo
02-07-202409:0009:100.17Service SupportCourtesy VisitSoftware Update - MES CustomizationCarelPaduaItaly2D AOIAllConference CallWork From HomeCustomer & Distributor & InternalMes Integration Modify for Carel
  • Run 2 weeks without major issues
MediumClosedOoi Weng SanYes
02-07-202422-07-202409:0016:007MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeInternalV5300 Maintenance Manual English Version
  • Day 4 V5300 Maintenance Manual update on-going. progress status: page 87/104
MediumOngoingTan Hong AnnYes
02-07-202431-07-202410:0012:002Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributor & Internalrepair station expend result will show error msg
  • suspect due to enable whole board inspection
  • Request Everwin to disable and confirm
MediumPending DistributorOoi Weng SanYes
02-07-202410:0010:00Service SupportMalfunction TroubleshootMagicRay Software BugsEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributor & Internalrepair station expend result will show error msg - Kenny
  • WS take over
MediumClosedKenny Tan Khai KeatWS take overYes
02-07-202410:0017:307.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerRepair station result is not displayed online, each time need to click to view online result
  • Network team verified and said no issues in Network
  • Removed the machine from network, connected an LAN cable between machine and Repair PC, set the IP address locally
  • tested the PCB and the result was working good in Repair. shown this to customer & IT team
  • cross checked the Network by IT team, and found given 2 different network source, this was rectified by IT team
  • Machine is working fine
MediumClosedJitesh TMFlex Network issueYes
02-07-202415-07-202410:0017:007Service SupportCourtesy VisitCollect Data For Improvement ProjectQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerQuanta visits looking to improve presses and find areas to improve.
  • Waiting for the perssion access. They didn’t generate, only phone support
No PriorityOngoingBrayan LeonYes
02-07-202412-07-202411:0012:001Service SupportMalfunction TroubleshootPLC RelatedJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorUpdated PLC cause AOI unable to homing properly
  • Follow up with new Jabil PIC on the DMS homing issue
MediumPending CustomerChew Yong HuangYes
02-07-202411:2012:401.33Service SupportProgramming SupportProgram OptimisationBitronQueretaroMexico2D AOIV5300LaptopWork From HomeCustomerMark pont no find. Report that the machine can´t find the difuacial and wanna know how to adjust because the have a possition variation
  • They mix different PCB revision that cause the position variation
MediumClosedBrayan LeonNo
02-07-202407-07-202413:3015:001.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200RemoteCustomer SiteCustomer1. When the machine failed to read fiducials, it needed to indicate as Mark error. 2. Board PASS, need machine to pop a window that say PASS. 3. Latest review result should be displayed on Top
  • Latest Review Result to be displayed on TOP- Customer did not understand to open the software
  • Reopened the software and found working good
  • Made a Procedure and shared to customer
HighOngoingJitesh TMYes
02-07-202413:3013:450.25Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerIn repair station the NG Panel sub board window should be in Red Color and OK panel Sub board should be in Green color
  • Customer agreed for this as there operator can differentiate between Ok and NG Panels
HighClosedJitesh TMYes
02-07-202405-07-202414:0019:005Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell program
  • Carry out discussion on what to add on into the report
  • Suggested on the defect testing method
  • Run defect board 30 times to capture data
  • Analyze on the 1D barcode, unable to detect using our camera but able to detect 2D barcode, request customer if possible to change all to 1D
MediumOngoingChew Yong HuangYes
02-07-202414:3015:000.5Service SupportEnquiryTechnical EnquiryQuiptechTimisoaraRomania2D AOIV5300PhoneWork From HomeDistributorEnquiry about CPK calibration
  • Completed
LowClosedOoi Weng SanNo
02-07-202405-07-202417:0020:003Service SupportEvaluationLarge FOV AOI - V320Altus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalHELP on the binding program test and verified the program
  • Done verify of the binding program of 446 and 447 after test is able to auto switch it successfully
MediumOngoingKoh Ze QingNo
02-07-202405-07-202419:0021:002Service SupportEvaluationLarge FOV AOI - V320Altus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320RemoteWork From HomeDistributorEvaluation support for UK V320
  • Follow up on the issue with Zeqing and hongann
  • Current issue
  • 1. Current switching program can be succeeded only for two programs (446 & 447).
  • 2. Altus mentioned that they want to bind more than 300 board with similar features, 周毅杰 told us this is not able to be conducted
  • 3. Reason are state from 周毅杰
  • -The current situation is that detecting mixed boards might fail to call up the corresponding program due to too many mixed boards. The more boards there are, the harder it is to edit the program. Based on the current situation, it seems that we can support binding board detection for up to three programs (actual testing is needed to confirm this).
  • -There is a risk of identifying a board as belonging to a different program due to missing components. This is because the current method for differentiating boards relies solely on component recognition.
  • 4. Will bring this up to wengsan on 03/07 meeting to decide the next step
MediumOngoingChew Yong HuangYes
03-07-202419-07-202409:0017:008Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300Offline ProgrammingWork From HomeCustomerFlex Evaluation
  • Writing PPT report
MediumOngoingOng Chin QuanYes
03-07-202415-07-202410:0017:007Service SupportCourtesy VisitCollect Data For Improvement ProjectQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerQuanta visits looking to improve presses and find areas to improve.
  • Visit onsite, Check machines estadistics. Find problems to solve.
No PriorityOngoingBrayan LeonYes
03-07-202426-07-202411:0017:306.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Program readiness for ARR in Machine 2.
  • Machine 1 recheck all the data for Vysakh(Apple Team) review
MediumOngoingJitesh TMYes
03-07-202414:3018:003.5Service SupportMalfunction TroubleshootPLC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HOnsiteCustomer SiteCustomer & InternalThe PLC connecting issues
  • Done ,the plc is able to connected by changing it with a new plc
MediumClosedKoh Ze Qingplc broken change new oneYes
03-07-202414:3018:003.5Service SupportMalfunction TroubleshootPLC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerRemote to help to connect plc to the machine
  • Done ,the plc is able to connected by changing it with a new plc
MediumClosedKoh Ze QingPlc broken solved by change a new plcYes
03-07-202417:0017:300.5Service SupportDocumentationComputer SpecificationsSimplexMonzaItaly2D AOIV5300PhoneWork From HomeDistributorRecommended Computer Specifications of Repair Station & Offline Programming Computer
  • Sent
LowClosedOoi Weng SanNo
03-07-202431-07-202420:0020:300.5Service SupportEvaluationLarge FOV AOI - V320KentecDartfordUnited KingdomLarge FOV AOIV320PhoneWork From HomeDistributorKentec Evaluation
  • The V320 system cannot meet the customer's requirement for mixed-board detection due to minimal feature point differences among their boards.
  • The system struggles with automatic program switching when boards lack significant distinguishing features.
HighOngoingOoi Weng SanNo
04-07-202409:0018:009Service SupportTechnical Presentation3D AOI IntroductionSignifyTijuanaMexico3D AOIAllLaptopWork From HomeCustomerPreparation of presentation materials to introduce customer interested product during Xiamen meetup
  • presentation material completed on Cube and SPI
MediumOngoingTan Hong AnnNo
04-07-202415-07-202410:0017:007Service SupportCourtesy VisitCollect Data For Improvement ProjectQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerQuanta visits looking to improve presses and find areas to improve.
  • Waiting for the perssion access. They didn’t generate, only phone support
No PriorityOngoingBrayan LeonYes
04-07-202428-07-202410:3017:006.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • SAT review with Vysakh(Apple Team), All Data OK,
  • Apple Team recommended for providing basic Operation Training to Quality, Process, Production & Equipment Team, after which the SAT for Machine 1 will be approved
MediumOngoingJitesh TMYes
04-07-202410:3013:202.83Service SupportMalfunction TroubleshootProgramming RelatedBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomer & DistributorPower outage at the plant. When the machine was turned back on, the programs they were using got corrupted.
  • We noticed that the Bottom-side program had lost all its inspections. The client didn't have backups of that program. We informed the client that it would be necessary to recreate the program.
HighClosedBrayan LeonPower outageNANo
04-07-202413:0013:00Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPenangMalaysia2D AOIV5300RemoteOffice-PenangCustomer & InternalRoute Check for INFINERA
  • Validate worked
MediumClosedOoi Weng SanYes
05-07-202408:0009:001Service SupportEnquiryTechnical EnquiryFlexTimisoaraRomania2D AOIV5300EmailWork From HomeDistributor & InternalFlex Romania PO - General inquiry before customer place order
  • More of the items can meet, expect for 300mm gap underneath
HighPending R&DOoi Weng SanNo
05-07-202409:0010:001Service SupportDocumentationOperation ManualLacroixJuarezMexico3D AOICubeLaptopWork From HomeCustomerUser Manual (English Version) for IFactory Software
  • I-Factory process analysis software user manual v1.2.2 completed and released
MediumClosedTan Hong AnnYes
05-07-202431-07-202410:0018:008Service SupportMeetingTechnical MeetingFlex-P5PenangMalaysia--OnsiteCustomer SiteCustomer & Distributor & InternalConfirmation of the conditional purchase order criteria
  • Meeting completed
  • Sun will review with R&D to finalize the lead time and answer
  • Customer expect monthly meeting to update on the progress of the requirement
HighOngoingOoi Weng SanNo
05-07-202412-07-202410:0018:008Service SupportTechnical Presentation3D AOI IntroductionSignifyPilaPoland3D AOIAllLaptopWork From HomeCustomerPreparation of presentation materials to introduce customer interested product during Xiamen meetup
  • presentation completed on V5300 and buffer station CB600. Pending presentation at customer site on 11/7/2024
MediumPending CustomerTan Hong AnnYes
05-07-202415-07-202410:0017:007Service SupportCourtesy VisitCollect Data For Improvement ProjectQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerQuanta visits looking to improve presses and find areas to improve.
  • Waiting for the perssion access. They didn’t generate, only phone support
No PriorityOngoingBrayan LeonYes
05-07-202410:0011:301.5Service SupportDocumentationTraining MaterialQuiptechGuadalajaraMexicoConformal Coating AOIVC5300LaptopWork From HomeDistributorCreate a manual to explain how the extraepoxy algoritms works
  • Share the information and explanation to Rene de Quiptech
No PriorityClosedBrayan LeonNo
05-07-202431-07-202411:0011:300.5Service SupportEvaluationLarge FOV AOI - V320KentecDartfordUnited KingdomLarge FOV AOIV320EmailWork From HomeDistributorKentec Evaluation
  • R&D confirmed the limitation and sent email explain to Altus team
HighOngoingOoi Weng SanYes
05-07-202411:3012:301Service SupportProduct Training2D AOI Hardware TrainingQuiptechGuadalajaraMexico2D AOIAllLaptopWork From HomeDistributorExplanation how to adjust the Machine resolution using software and hardware
  • Explanation how to move the adjust the gerber position
No PriorityClosedBrayan LeonNo
05-07-202414:0014:300.5Service SupportProduct Training2D AOI Application TrainingQuantaMonterreyMexico2D AOIAllLaptopWork From HomeCustomerExplanation how to use the Offline application and how to load the new modification without stop the machine
  • done
LowClosedBrayan LeonNo
06-07-202415-07-202420:0003:307.5Service SupportProgramming SupportProgram CreationQuantaMonterreyMexico2D AOIV5200OnsiteCustomer SiteCustomerMachine modification and find tunning to inspect SMT components
  • in process
HighOngoingBrayan LeonYes
07-07-202409-07-202408:0017:009Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerSwitch to RGB + Upper W for the board inspection. Currently is Upper White + Bottom White, that causing false calls.
  • 1. SMT changed successfully (Modify top and bottom)
  • 2. Lightning Calibration for both cameras
  • 3. Optimize the white light brightness
  • 4. Create programs for V75T
MediumOngoingOng Chin QuanYes
07-07-202409:0012:003Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerCamera not able to acquired photo
  • After troubleshooting, high chance that the Baumer camera defect.
  • Pending Customer change camera to verify
LowPending CustomerOoi Weng SanNo
07-07-202415-07-202419:3000:305Service SupportMalfunction TroubleshootMachine HardwareQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteInternalCalibration X-axis bottom gantry and camera angles
  • in process
HighOngoingBrayan Leon623016-02Yes
08-07-202400:3004:304Service SupportMalfunction TroubleshootMachine HardwareQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomer & InternalLight modification and Job modification
  • We modify the lich and camera focus, now they can use the RGB+W, the program V74 V75 and V76 were modify and tested
HighClosedBrayan LeonLight system623016-02NoNo
08-07-202404:0004:300.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200RemoteCustomer SiteCustomer1. When the machine failed to read fiducials, it needed to indicate as Mark error. 2. Board PASS, need machine to pop a window that say PASS. 3. Latest review result should be displayed on Top
  • Latest review working fine & customer is Ok with this software to use
HighClosedJitesh TMYes
08-07-202426-07-202409:3014:004.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • MES setup for Machine1
  • MES communication working good
MediumOngoingJitesh TMYes
08-07-202415-07-202414:0017:403.67Service SupportCourtesy VisitCollect Data For Improvement ProjectQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerQuanta visits looking to improve presses and find areas to improve.
  • Check how the new program on the SMT line is working. Small meting withTitus to check the Week and weekend plan. Machine leveling
No PriorityOngoingBrayan LeonYes
08-07-202410-08-202414:3018:003.5Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerData Logic Barcode scanner installation to read the barcode from bottom side
  • Barcode reader setup completed & working fine
  • But magnetic arm provided by flex was not good, due to this the barcode scanner position vary and Barcode do not read correctly
  • Wait for the magnetic arm to receive from Magic-ray which will be sent with Next machine shipment
MediumOngoingJitesh TMYes
08-07-202411-07-202416:4518:301.75Service SupportMachine CommissioningRepair Station/Offline Programming Computer InstallationFlexMigdal HaEmekIsrael2D AOIV5200PhoneWork From HomeCustomerOffline repair station Installation
  • Provided the documents to Levi
  • Explained him the procedure for installtion
  • Customer will try any issues will inform us
LowPending CustomerJitesh TMNo
08-07-202431-07-202417:0018:001Service SupportEvaluationLarge FOV AOI - V320KentecDartfordUnited KingdomLarge FOV AOIV320Conference CallWork From HomeDistributorKentec Evaluation
  • Explained the limitation via conferencall
HighOngoingOoi Weng SanYes
08-07-202431-07-202419:0020:301.5Service SupportMalfunction TroubleshootMachine Hardware IntermittentSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RPhoneWork From HomeDistributor & InternalNot able to RESET machine intermittent issues
  • Tried update software and update PLC program. Problem persists
HighOngoingOoi Weng SanM5Q380860No
09-07-202412-07-202409:0018:009MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeInternalV5300 Maintenance Manual English Version
  • Update of V5300 Maintenance Manual English Version. progress 98/103
MediumOngoingTan Hong AnnYes
09-07-202410:0015:005Service SupportEnquiryMachine Shipment StatusPlexus SeasidePenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerCCI Conformal Coating Evaluation
  • 1. Talked with Plexus engineer to learn about the inspection criteria
  • 2. Understand the flow of coating
  • 3. Explain to engineer on the flow
MediumClosedOng Chin QuanYes
09-07-202426-07-202410:1516:456.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Basic Training provided for Quality, Production, Process & Equipment Team
  • Training Record hand over to complete the SAT & SAT for machine 1 is completed
  • ARR Boards verified in Machine 2 for SAT.
MediumOngoingJitesh TMYes
09-07-202412:3014:302Service SupportMachine CommissioningRepair Station/Offline Programming Computer InstallationFlexMigdal HaEmekIsrael2D AOIV5200PhoneWork From HomeCustomerOffline repair station Installation
  • verify the reconfigure of the Repair station settings
  • Configured the MES settings; after this Offline repair station working fine
  • SPC of reviewed Result reviewed is updated to the machine
LowClosedJitesh TMYes
09-07-202415:0015:300.5Service SupportDocumentationWork InstructionPremtronicPenangMalaysia2D AOIAllPhoneWork From HomeDistributorMagicRay Software Backup Rollback Work Instruction
  • Sent
LowClosedOoi Weng SanNo
09-07-202431-07-202419:3020:301Service SupportMalfunction TroubleshootMachine Hardware IntermittentSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RPhoneWork From HomeDistributor & InternalNot able to RESET machine intermittent issues
  • Suggest to swap Safety relay
  • Sent schematic diagram
  • problem persists
HighOngoingOoi Weng SanM5Q380860Yes
09-07-202420:0021:001Service SupportProgramming SupportProgram OptimisationKaifaPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerProgram optimisation support
  • Completed
MediumClosedOoi Weng SanNo
09-07-202415-07-202422:3004:306Service SupportProgramming SupportProgram CreationQuantaMonterreyMexico2D AOIV5200OnsiteCustomer SiteCustomerMachine modification and find tunning to inspect SMT components
  • Line A21 fine tuning was performent
HighOngoingBrayan LeonYes
10-07-202409:0009:300.5Service SupportEvaluationLarge FOV AOI - V320KentecDartfordUnited KingdomLarge FOV AOIV320EmailWork From HomeDistributorKentec Evaluation
  • Maximum Programs with Barcode Information: What is the upper limit for handling programs using the binding feature with barcode information? R&D have verified that with barcode switching, V320 can stably changeover 3 programs (each program with 2 subboard) at conveyor speed of 80mm/s.
  • Maximum Programs without Barcode Information: Similarly, what is the maximum number of programs that can be managed without barcode information? R&D have verified that without barcode switching, V320 can stably changeover 3 programs (each program with 2 subboard) at conveyor speed of 80mm/s. Same as with barcode switching.
  • Technical Definition of ‘Similarity’: How do we technically define the similarity metric for program recognition? This depends on the board size of each program. Our definition of similarity is that the more identical areas there are on different boards, the higher the similarity.
  • Replied via email as per above
HighClosedOoi Weng SanYes
10-07-202409:0018:009Service SupportEvaluationConformal Coating Inspection - VC5300Plexus RiversidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerOn-site VC5300 CCI Evaluation at Plexus Riverside
  • Day 1 support along with HQ engineer Xin Yi Ze at Plexus Riverside
MediumOngoingTan Hong AnnNo
10-07-202410:0012:002Service SupportMeetingR&D MeetingFlex-P5PenangMalaysia--OnsiteCustomer SiteInternalConfirmation of the conditional purchase order criteria
  • MagicRay internal meeting with R&D to discuss all the criteria
  • List out all the criteria for better tracking
HighClosedOoi Weng SanYes
10-07-202426-07-202410:0016:306.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • ARR Test Started for Machine-2
  • But previous machine (Robotic Soldering) running continuously and sending out board continuously without SMEMA Communication, due to this Pallet struck in machine.
  • Informed to Flex Team and said once Robotic Soldering machine activities are completed inform us to continue our activities
MediumPending CustomerJitesh TMYes
10-07-202411:0012:001Service SupportMeetingService MeetingQuantaMonterreyMexico2D AOIV5300LaptopOffice-DongguanCustomer & InternalReduce the CT Time
  • 1. The customer is asking to reduce the CT time from 31 seconds to 26 seconds
MediumClosedOng Chin QuanNo
10-07-202411:4512:300.75Service SupportMalfunction TroubleshootProgramming RelatedFlexMigdal HaEmekIsrael2D AOIV5200PhoneCustomer SiteCustomerOffline Debug explanation & Copper Exp Error Explanation
  • Explained the Offline Debug Process & Copper Exp error false call correction
LowClosedJitesh TMFalse call correctionNo
10-07-202412:0013:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexZalaHungary2D AOIV5200EmailWork From HomeCustomer & InternalAutomatic inspection program & database change
  • Automatic inspection program change is possible
  • Request clarification on database change
LowOngoingOoi Weng SanNo
10-07-202418-07-202413:0018:005Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomer & InternalCopy the program from Shanghai and apply them in Quanta Mexico
  • Finetune the program with several boards provided by customer
HighUnder MonitorOng Chin QuanYes
10-07-202414:0016:002Service SupportEnhancement SuggestionCustomerFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalProgram save log tracking, add exclude component details. add color change details
  • add exclude component details. is done
  • Replied customer that add color change details will consider Q4
LowClosedOoi Weng SanNo
10-07-202431-07-202416:3017:301Service SupportMalfunction TroubleshootMachine Hardware IntermittentSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RPhoneWork From HomeDistributor & InternalNot able to RESET machine intermittent issues
  • Suggest measure the terminal voltage of the safety relay
  • R&D is not available to guide, reschedule to 11th July
HighOngoingOoi Weng SanM5Q380860Yes
10-07-202415-07-202416:3023:006.5Service SupportProgramming SupportProgram CreationQuantaMonterreyMexico2D AOIV5200OnsiteCustomer SiteCustomerMachine modification and find tunning to inspect SMT components
  • Line A21 find tuning was performent
HighOngoingBrayan LeonYes
10-07-202417:3018:301Service SupportEnquiryTechnical EnquiryFlexTimisoaraRomania2D AOIV5300EmailWork From HomeDistributor & InternalFlex Romania PO - General inquiry before customer place order
  • Customer consider only 12MP cameras. Keep all machine standard. Earlier as I understood, they were told with 12MP camera the fixture return conveyor is not possible. So with the feets 740mm + 210mm feet can reach the customer 950mm +/-20mm. As below. Woould it be possible to avoid fixture return conveyor and having a feet 230mm instead of 210? This means customer can set conveyor height 740-20mm+230 total 320mm gap at the bottom?
  • 300mm is the maximum for a standard machine that uses a 740mm ±20mm conveyor and is equipped with 210mm foot cups. Unless the customer changes the camera to 5 Megapixels, the inspection time will increase by 30 to 70% compared to using 12 Megapixels camera. Alternatively, R&D could further study a solution to achieve a clearance of 320mm for the bottom of the return conveyor with the configuration of 12Megapixels camera + 15um lens.
HighClosedOoi Weng SanYes
10-07-202418:3020:302Service SupportDocumentationWork InstructionFriwoBien HoaVietnam2D AOIV5300LaptopWork From HomeCustomerLarge FOV barcode scanner configuration work instruction
  • Document sent
LowClosedOoi Weng SanNo
10-07-202419:3021:001.5Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIV5300LaptopWork From HomeDistributorSave subprogram enquiry
  • Create tutorial video to explain
MediumClosedOoi Weng SanNo
11-07-202409:0010:001Service SupportMalfunction TroubleshootMagicRay Software BugsQuantaMonterreyMexico2D AOIV5000OfficeOffice-PenangInternal1, Verify linear window issue on laptop. In sub board, the linear window didn't follow the mark point to offset. But it is normal under mainboard.
  • No updates from RND. Customer is not pushing. Considered close.
MediumClosedOng Chin QuanNoYes
11-07-202412-07-202409:0018:009Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerOn-site VC5300 CCI Evaluation at Plexus Riverside
  • Day 2 evaluation support with HQ engineer Xin Yi Ze at Plexus Riverside
MediumOngoingTan Hong AnnYes
11-07-202409:3010:301Service SupportProgramming SupportProgram CreationGemmy-tekTaoyuan CityTaiwan2D AOIA10RemoteWork From HomeDistributorDemonstrate array copy for the programming support
  • Completed
MediumClosedOoi Weng SanNo
11-07-202410:0012:002MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayDongguanChina2D AOIAllOfficeOffice-DongguanInternalTraining on the installation of line laser to v5300 machine
  • 1. Completed the training
  • 2. Understand on how to install the support frame for the line laser, and the wiring
MediumClosedOng Chin QuanNo
11-07-202410:0015:005Service SupportMeetingSales MeetingSalcompChennaiIndia--OnsiteCustomer SiteCustomer3D Cube AOI Demo Machine still not reached the Salcomp Plant
  • Meeting with Customer & Logistics Team and cleared all the queries asked
  • Hopefully by next week machine will arrive at customer site
MediumClosedJitesh TMNo
11-07-202414:0017:303.5Service SupportMalfunction TroubleshootMachine Hardware IntermittentSchneider ElectricBengaluruIndiaConformal Coating AOIVC5100RPhoneWork From HomeDistributor & InternalNot able to RESET machine intermittent issues
  • Connect S12 and S34 with a jumper wire
  • This will change manual reset to automatic reset
  • Permanent solution
HighClosedOoi Weng SanConnect S12 and S34 with a jumper wireM5Q380860Yes
11-07-202416:5019:002.17Service SupportMalfunction TroubleshootMachine HardwareFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributorFiber optic amplifier keep flashing
  • After attempt few reset, then machine able to load / unload normally.
HighClosedOoi Weng Sansuspect optic wiring bentNoNo
12-07-202408:0008:100.17Service SupportMalfunction TroubleshootMachine HardwareQuiptechGuadalajaraMexico3D SPIIconEmailWork From HomeDistributorX-axis Drag Chain Bracket Failure on SPI Machine Leading to Sensor Damage and Machine Downtime - Qtek Mexico
  • The parts have been already installed in the machine S/N: M2Q170441 at IGNITION Technologies Monterrey MX.
MediumClosedOoi Weng SanBatch defectsM2Q170441Yes
  • provided by internal team
Yes
12-07-202409:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy on Power BI
  • Study the concept
-ClosedOoi Weng SanNo
12-07-202409:0018:009Service SupportEvaluationConformal Coating Inspection - VC5300Plexus SeasidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerOn-site VC5300 CCI Evaluation at Plexus Riverside
  • Day 3 evaluation support with HQ engineer Xin Yi Ze at Plexus Riverside
MediumClosedTan Hong AnnYes
12-07-202410:0012:002MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Onsite-InternalPreparation for line laser installation
  • 1. Collect the modified servo wires from RND (Zesong)
  • 2. Discuss with JianHua about the installation
  • 3. Collect the spare wires and screws in the production area
-ClosedOng Chin QuanNo
12-07-202410:0017:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerCISCO Customer Visit Support
  • During End Customer visit requested to present to clear the queries ask by the CISCO Customer
MediumClosedJitesh TMNo
12-07-202410:3011:000.5Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnTaoyuan CityTaiwan2D AOIAllRemoteWork From HomeDistributor & Internalrepair station expend result will show error msg
  • Need disasble whole board mode
MediumClosedOoi Weng SanEnable whole board modeYes
12-07-202411:0013:002Service SupportMalfunction TroubleshootWrong Application Configuration SettingFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeCustomer & DistributorRepair station display wrong tested FOV image
  • Customer enable whole board test mode
MediumClosedOoi Weng SanCustomer enable whole board test modeNo
12-07-202411:1013:302.33Service SupportCourtesy VisitCollect Data For Improvement ProjectQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerCreate a programan in SMT Line.
  • They modify a program but they save incorrectly, so we have to re-do the program
No PriorityClosedBrayan LeonNo
12-07-202413:0013:300.5Service SupportImprovement ProjectSoftware Update - AI RelatedWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalDIP AOI AI Output customization
  • Pending R&D feedback
LowPending R&DOoi Weng SanNo
12-07-202413:0018:005MagicRay InternalProduct Training (Internal)3D AOI Newly Added Special Features TrainingMagicRayDongguanChina3D AOIAllOnsiteOffice-DongguanInternalLearn new features in the latest version for 3D AOI
  • 1. Read the update manual from the dingtalk
  • 2. Check out the new function on the demo machine in Dongguan training center
  • 3. Ask JianXing about some new features
MediumClosedOng Chin QuanNo
12-07-202413-07-202414:0013:0023Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300PhoneOffice-DongguanCustomerThe exported full board picture is showing error when engineer is trying to open
  • 1. Discuss with Wenfeng to help modify the picture exported format from png to jpg
  • 2. Send it to customer
MediumUnder MonitorOng Chin QuanNo
12-07-202415:0016:001Service SupportProgramming SupportProgram OptimisationInventecBrnoCzechia2D AOIV5300RemoteOffice-DongguanCustomerWhole board inspection on the scratches
  • 1. Modify the color and the specs to make sure that the scratches can be captured
  • 2. Answer customer's questions on the algorithm
MediumClosedOng Chin QuanNo
12-07-202416:0017:001Service SupportCourtesy VisitCollect Data For Improvement ProjectQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerSecurity cuorse
  • Security cuorse done
No PriorityClosedBrayan LeonNo
12-07-202418:3019:301Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIAllPhoneWork From HomeDistributorIt’s possible use the same review station for more machine. In this case a V5200 and V5100
  • Replied
LowClosedOoi Weng SanNo
13-07-202419:3004:008.5Service SupportCourtesy VisitProgram CreationQuantaMonterreyMexico2D AOIAllOnsiteCustomer SiteCustomerMachine modification and find tunning to inspect SMT components
  • Line A31 fine tuning was performed
HighClosedBrayan LeonYes
14-07-202431-07-202419:3004:309Service SupportMalfunction TroubleshootProgramming RelatedQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteInternalLight modification and Job modification Everest
  • Machine Everest,We modify the lich and camera focus, now they can use the RGB+W, the program V75D were modify and tested
HighOngoingBrayan LeonNANo
15-07-202404:3004:320.03Service SupportCourtesy VisitCollect Data For Improvement ProjectQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerQuanta visits looking to improve presses and find areas to improve.
  • closed
No PriorityClosedBrayan LeonYes
15-07-202415-07-202409:0009:010.02Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300Offline ProgrammingWork From HomeCustomerFlex Evaluation
  • Closed
MediumClosedOng Chin QuanYes
15-07-202415-07-202409:0012:003Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerSwitch to RGB + Upper W for the board inspection. Currently is Upper White + Bottom White, that causing false calls.
  • 1. Closed, The lightning is switched successfully
MediumClosedOng Chin QuanYes
15-07-202409:0018:009MagicRay InternalExternal TrainingHRD Corp Train the Trainer Certification CourseHRD Corp - Human Resource Development CorporationPenangMalaysia--Onsite-InternalTrain the Trainer course
  • Day 1 completed on plan adult learning
-OngoingTan Hong AnnNo
15-07-202410:0017:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerIn Flex DTA Production Support for V5300
  • Production Support & Meeting with customer for V5300 to inspect in Pre wave
MediumClosedJitesh TMNo
15-07-202410:2012:202Service SupportLong Distance TravelDomesticQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomerTravel Monterrey to GDL
  • Travel Monterrey to GDL
No PriorityClosedBrayan LeonNo
15-07-202431-07-202413:3018:305Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300LaptopWork From HomeCustomerSPC never shows the data, we try some oncall solution but was not solved.
  • in process
MediumPending CustomerBrayan LeonNANo
15-07-202418:3020:001.5MagicRay InternalMeeting (Internal)Sales MeetingMagicRayJaliscoMexico--LaptopWork From HomeInternalSales meeting
  • Sales meeting
-ClosedBrayan LeonNo
16-07-202419-07-202409:0017:008MagicRay InternalExternal TrainingHRD Corp Train the Trainer Certification CourseHRD Corp - Human Resource Development CorporationPenangMalaysia--Onsite-InternalTrain the Trainer course
  • Day 2 completed: training needs analysis (TNA)
-OngoingTan Hong AnnYes
16-07-202409:5011:001.17Service SupportMalfunction TroubleshootMagicRay Software BugsQuantaMonterreyMexico2D AOIV5300LaptopWork From HomeCustomerPictures was uploading as PNG but they need JPG file
  • New version was send
HighClosedBrayan LeonMachine softwareNANo
16-07-202431-07-202410:0017:007Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Board readiness for ARR Test
MediumOngoingJitesh TMYes
16-07-202414:0015:301.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesGemmy-tekTaoyuan CityTaiwan2D AOIV5300EmailWork From HomeDistributor & InternalAdd dropdown for IPC Class 1,2,3 selection
  • R&D rejected
  • Divert to sales if commercial perspective agrees for this requirement
LowClosedOoi Weng SanNo
16-07-202431-08-202415:0015:300.5Service SupportImprovement ProjectSoftware Update - AI RelatedWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalDIP AOI AI Output customization
  • R&D provided json format pending customer confirmation if good to go
LowPending CustomerOoi Weng SanYes
16-07-202416:0016:300.5Service SupportEnquirySoftware EnquiryQuiptechTimisoaraRomania2D AOIV5300PhoneWork From HomeDistributorMethod to disable MES
  • Sent
LowClosedOoi Weng SanNo
17-07-202419-07-202409:0017:008MagicRay InternalExternal TrainingHRD Corp Train the Trainer Certification CourseHRD Corp - Human Resource Development CorporationPenangMalaysia--Onsite-InternalTrain the Trainer course
  • Day 3 completed: Design competency based (CBT) Training Program
-OngoingTan Hong AnnYes
17-07-202410:0017:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerV5300 if placed in Prewave the inspection criteria
  • Explain to Venkat regarding inspection criteria when V5300 placed in prewave,
  • Explain to him if need to measure the lead thickness then need to have line laser installed in the machine
  • Pre wave machine program verification
MediumClosedJitesh TMNo
17-07-202423-07-202410:0015:305.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSigmaTronTijuanaMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeCustomer & Distributor & InternalTry to progam the calibration thickness measurement application
  • China will help us to do the program and give us trianning on 7/23/2024
HighOngoingBrayan LeonNo
17-07-202431-07-202414:0018:304.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Board readiness for ARR.
  • Test all the panel and found all working OK, all defects was captured & there was no false call.
MediumOngoingJitesh TMYes
17-07-202431-07-202415:0017:302.5Service SupportMalfunction TroubleshootMachine HardwareQuiptechGuadalajaraMexico2D AOIV5300OnsiteDistributor OfficeDistributor & InternalThey hit the machine, so now the bottom site x-axis is no aligment.
  • The machine also shows applications errors that we are troubleshooting, after this we will perform the x-axis bottom site calibration
LowOngoingBrayan LeonM1R050119No
18-07-202426-07-202408:0018:0010Service SupportEnquiryQuotation EnquiryIOT ManufacturingJohorMalaysia2D AOIV5000HPhoneWork From HomeCustomer & InternalIOT asking for enhancement training on 2D AOI
  • now pending of quotation
MediumOngoingKoh Ze QingNo
18-07-202419-07-202409:0017:008MagicRay InternalExternal TrainingHRD Corp Train the Trainer Certification CourseHRD Corp - Human Resource Development CorporationPenangMalaysia--Onsite-InternalTrain the Trainer course
  • Day 4 completed on conduct competency based training program
-OngoingTan Hong AnnYes
18-07-202409:3013:003.5Service SupportMeetingSales MeetingEcopmin TechnologiesChennaiIndia--OnsiteDistributor OfficeDistributorNew Distributor Meeting
  • Meeting held with Ecopmin Team
  • Explained there organization structure & we explained ours
  • Selva provided the document for signing the distributorship
HighClosedJitesh TMNo
18-07-202431-07-202411:0014:303.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSigmaTronTijuanaMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeCustomer & Distributor & InternalTry to progam the calibration thickness measurement application
  • in process
HighOngoingBrayan LeonYes
18-07-202431-07-202415:3017:001.5Service SupportMalfunction TroubleshootMachine HardwareQuiptechGuadalajaraMexico2D AOIV5300OnsiteDistributor OfficeDistributor & InternalThey hit the machine, so now the bottom site x-axis is no aligment.
  • in process
LowOngoingBrayan LeonM1R050119Yes
18-07-202416:0017:001Service SupportEnquirySoftware EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeCustomer & InternalAuto confirmation according to Machine results
  • Auto confirm results are available in the latest version, V808.5.9. I suggest arranging for Chin Quan to visit Flex Zala B to better understand customer expectations and explore what we can offer to meet their needs.
LowClosedOoi Weng SanNo
18-07-202419:0021:002MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--EmailWork From HomeInternalWW49 Weekly service meeting
  • - Define Service phone numbers: (Europe, Malaysian Support, Perhaps U.S to cover 24h a day) I would like to provide this to all distributor partners to make it clear what to call when and on which number?
  • We don't have this system available overseas. You can take all the engineers' phone numbers as listed below. Please remember that for most customers, we have local distributors to provide support, and our engineers should serve as second-level escalation. As long as the machine is not failing due to hardware issues, customers will not call us in the middle of the night.
  • - Publish contacts and availability on the website as well for Europe. I mean put our pictures and phone availability on the core website, Like sales related questions : call me, Service : Call Akos
  • As far as I know, this is not commonly practiced in China because headhunters tend to poach staff.
  • - Discuss our new European service engineer training needs and what we can provide through Ongchin
  • Maybe you can refer to the training plan of Brayan, our engineer in Mexico.
  • - For the new service engineer AKos- Do you have a recommended service toolkit list what we should buy here locally? How does it work in Malaysia? I mean tools, screwdrives, interlocks, ESD coat, ESD shoes etc...
  • Today, I have passed the following items to Chin Quan: Laptop AOI dongle key Glass board Grey plate UV plate 3D calibration jig FTDI USB to RJ9 4P4C serial converter adapter cable Type B cable Mini B cable Let me send you a checklist of items that Akos needs to buy locally in Hungary by next Thursday.
-ClosedOoi Weng SanNo
19-07-202409:0017:008MagicRay InternalExternal TrainingHRD Corp Train the Trainer Certification CourseHRD Corp - Human Resource Development CorporationPenangMalaysia--Onsite-InternalTrain the Trainer course
  • Day 5 completed on training assessment
-ClosedTan Hong AnnYes
19-07-202431-07-202410:0018:008Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • ARR & Repeatability test carried out.
  • Report Preparation of SAT.
  • Submitted the report to Flex Team.
MediumOngoingJitesh TMYes
19-07-202410:3011:000.5Service SupportEnquirySoftware EnquiryKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerAOI SPC data can export the components X and Y offset value
  • Replied
LowClosedOoi Weng SanNo
19-07-202411:3013:001.5Service SupportMalfunction TroubleshootProgramming RelatedQuantaMonterreyMexico2D AOIV5300PhoneWork From HomeCustomerWe modify the lighting sistem, so this progrma lost the light programing. I explaing to them how to solved and help by phone.
  • Light were adjusted
No PriorityClosedBrayan LeonLight adjustmentNANo
19-07-202413:3022:208.83Service SupportEvaluationConformal Coating AOI - VC5300SigmaTronTijuanaMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeCustomer & Distributor & InternalProduct presentation and small evaluation
  • VC5300 and CUBE were shows and explained how it works.
HighClosedBrayan LeonNo
19-07-202415:3016:000.5Service SupportDocumentationOperation ManualDKSHBangkokThailand2D AOIV5300PhoneWork From HomeDistributorOperation Manual is needed to close deal
  • Sent
LowClosedOoi Weng SanNo
19-07-202415:3016:301Service SupportEnquiryTechnical EnquiryAlpha GlobalGyeonggi-doKoreaConformal Coating AOIAllEmailWork From HomeDistributorOn the inquiries for VC5000 by customer(Sunny Kim of Alpha Global)
  • Replied email
LowClosedOoi Weng SanNo
20-07-202420-07-202409:0014:005Service SupportMalfunction TroubleshootPLC RelatedJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorUpdated PLC cause AOI unable to homing properly
  • Onsite to upgrade PLC for remaining Magicray machine
  • MSI machine can be run normally
  • Infinera Machine has homing issue, upon investigating, motor steering setting was set to 1
  • Without board drop sensor, motor steering should be set to 12
MediumClosedChew Yong HuangSetting change from Run to monitorYes
22-07-202423-07-202407:3018:3011Service SupportEvaluationConformal Coating AOI - VC5300FlexPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalFlex Penang P5 Dyson Malaysia V5300
  • Yi Zhe In Charge on the evaluation
HighOngoingOoi Weng SanNo
22-07-202409:0011:002Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabil-InfineraPenangMalaysia2D AOIV5300PhoneWork From HomeCustomer & DistributorNot able to reset the conveyor
  • The motor steering is wrong. Machine is without board drop sensor. Motor steering should be 2 or 12 instead of 0
HighClosedOoi Weng SanThe motor steering is wrong. Machine is without board drop sensor. Motor steering should be 2 or 12 instead of 0No
22-07-202422-07-202409:0018:009Service SupportEvaluation2D AOI - V5300FlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell program
  • Has become long term evaluation together with premtronic
MediumClosedChew Yong HuangYes
22-07-202425-07-202409:0018:009Service SupportTechnical Presentation3D AOI IntroductionSignifyPilaPoland3D AOIAllLaptopWork From HomeCustomerPreparation of presentation materials to introduce customer interested product during Xiamen meetup
  • Flight to Xiemen from Penang
MediumOngoingTan Hong AnnYes
22-07-202431-07-202410:0018:008Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • MES Integration for B930 Machine 1; completed successfully
MediumOngoingJitesh TMYes
22-07-202410:3022:0011.5Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnGuadalajaraMexico2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalBottom Gantry stops and never finish the isnpection the machine is freeze and the have restart it.
  • Network board damage. still investigating
MediumClosedBrayan LeonNetwork boardM1P450402Yes
22-07-202421:0023:002Service SupportEvaluationConformal Coating AOI - VC5300FlexPenangMalaysiaConformal Coating AOIVC5300LaptopCustomer SiteCustomer & Distributor & InternalFlex Penang P5 Dyson Malaysia V5300
  • Completed the evaluation report
HighClosedOoi Weng SanYes
22-07-202423:0023:300.5Service SupportEnquiryQuotation EnquiryIOT ManufacturingJohorMalaysia2D AOIAllEmailWork From HomeCustomer & DistributorQuotation Request for 5-Day IoT Refreshment Training - IOT Johor
  • Requested DJK to quote
LowPending DistributorOoi Weng SanNo
22-07-202423:0023:050.08Service SupportEnquiryQuotation EnquiryIOT ManufacturingJohorMalaysia2D AOIV5000HPhoneWork From HomeCustomer & InternalIOT asking for enhancement training on 2D AOI
  • Weng San already request DJK to quote
MediumClosedKoh Ze QingYes
22-07-202423:3023:400.17Service SupportEnquiryQuotation EnquiryAdvanced EnergyMexicaliMexico2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalQuotation for MagicRay setup for Mexicali
  • Divert to Joy who taking care of internal transfers in China
LowClosedOoi Weng SanNo
23-07-202409:0011:302.5Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeDistributor & InternalThe camera cannot capture camera
  • Suspect is the not good contact of the network card causes this issues after take it out then plug in again issues resolved
MediumClosedKoh Ze QingThe not good contact of metwork card with pcNoNo
23-07-202425-07-202409:0016:007Service SupportTechnical Presentation3D AOI IntroductionSignifyPilaPoland3D AOIAllLaptopWork From HomeCustomerPreparation of presentation materials to introduce customer interested product during Xiamen meetup
  • Customer meetup at Signify Xiamen with Mexico team. Presentation done on Cube and SPI.
MediumOngoingTan Hong AnnYes
23-07-202431-07-202410:0016:306.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • MES Integration for B930 Machine 2, completed successfully
MediumOngoingJitesh TMYes
23-07-202410:3011:000.5Service SupportEnquirySoftware EnquiryJabil-InfineraPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerRollout plan to divert to Windows 11
  • it was clarified that our machine currently operates on the Windows OS version, specifically the IOT enterprise LTSC 2021. This edition is classified as the enterprise version, and its end of life date extends until the year 2032. At this point, we do not have any plans to upgrade to Windows 11.
LowClosedOoi Weng SanNo
23-07-202413:0015:002Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeCustomer & DistributorHelp to setup pre scanner barcode in the machine manually and finetune program
  • Done
MediumClosedKoh Ze QingNo
23-07-202415:0016:301.5Service SupportProgramming SupportProgram OptimisationLeaderManilaPhilippines2D AOIV5200RemoteWork From HomeCustomerHelp to verify barcode scanner suddenly cannot scan issues then help to finetune program
  • done
MediumClosedKoh Ze QingNo
23-07-202416:0018:002Service SupportProgramming SupportProgram OptimisationFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerHelp to finetuen prgoram to reduce false call
  • done finetune then reduce false call
MediumClosedKoh Ze QingNo
23-07-202431-08-202416:0020:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSigmaTronTijuanaMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeCustomer & Distributor & InternalTry to progam the calibration thickness measurement application
  • Suddenly, the machine turned off. After that, we couldn't get it to work again, so we had to stop the activity.
HighOngoingBrayan LeonYes
23-07-202423:0000:001Service SupportEnquirySoftware EnquiryFermionXWorthingUnited Kingdom2D AOIV5300EmailWork From HomeDistributorFermionX - MagicRay questions
  • Most of the inquiries were addressed.
  • It appears that the customer needs training to optimize machine performance.
HighClosedOoi Weng SanNo
24-07-202407:3009:001.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabil-MSIPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerBarcode not able to recognize
  • The problem due to wrong code selected
MediumClosedOoi Weng SanCode 39 is the correct codeNo
24-07-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • Run ASPEN FLAT program with live production
  • Around 100+ board to gather mass production stability
  • Challenges face include Mark point, using component and templete searching can produce stable mark point
HighOngoingChew Yong HuangNo
24-07-202426-07-202409:4513:303.75Service SupportMalfunction TroubleshootMachine HardwareTopbandPuneIndia2D AOIV5300RemoteWork From HomeCustomerPLC Communication Error; Control Card reset fail
  • This is Old machine with Windows7; PLC is communication thorugh COM port.
  • RS232 cable was found missing between PLC and CPU
  • Asked customer to replace the cable
MediumPending CustomerJitesh TMNo
24-07-202431-08-202410:0013:303.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSigmaTronTijuanaMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeCustomer & Distributor & InternalTry to progam the calibration thickness measurement application
  • We took advantage of the electrical problem to give a troubleshooting course on the electrical system and safety system to Marcos Navarro from Quiptech. Unexpectedly, we were able to provide a thorough training.
HighOngoingBrayan LeonYes
24-07-202411:0012:001Service SupportEnquirySoftware EnquiryFriwoBien HoaVietnam2D AOIV5300PhoneWork From HomeCustomerBoard unloading overshoot
  • Adjust sensitivity of the unload sensor to ensure board stop inside
MediumClosedOoi Weng SanNo
24-07-202414:3016:302Service SupportMalfunction TroubleshootSPC RelatedSchneider ElectricBengaluruIndia2D AOIV5300RRemoteWork From HomeDistributorClarification on SPC result & FPY on the SPC
  • Explained the SPC retrieve method;
  • Explain on fine tuning to achieve the FPY
LowClosedJitesh TMCustomer did not understand how to fetch the SPCNo
24-07-202417:0018:001MagicRay InternalMarketingProduct VideoMagicRayPenangMalaysia--LaptopWork From HomeInternalUpload Magic-ray Manufacturing Base Promo Video to Youtube
  • Completed
LowClosedOoi Weng SanNo
24-07-202431-08-202418:3022:153.75Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSigmaTronTijuanaMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeCustomer & Distributor & InternalTry to progam the calibration thickness measurement application
  • China get remote conection and try to calibrate the thickness, this wasnt possible so we decide to send the PCB to china.
HighPending R&DBrayan LeonYes
25-07-202403:0005:002Service SupportMalfunction TroubleshootMachine HardwareTopbandPuneIndia2D AOIV5300RemoteWork From HomeCustomerPLC Communication Error; Control Card reset fail
  • Support by Weng San.
  • After connecting RS232 cable PLC error resolved.
  • Control Card reset Fail: Motion Control card driver is found wrong, reinstall the driver files.
  • Bottom Y axis not home: Bottom Y limit sensor not connected
  • After the above done machine is working fine
MediumClosedJitesh TMRS232 Cable was missing; Motion Control card driver is found wrong; Bottom Y limit sensor not connectedNoYes
25-07-202405:3007:001.5Service SupportMalfunction TroubleshootDriver RelatedTopbandPuneIndia2D AOIV5300RemoteWork From HomeCustomerTopband machine not able to launch normal after replace lighting source
  • 1. RS232 cable missing
  • 2. Motion card driver is wrong, reinstall
  • 3. Bottom Y negative limit sensor not connected
HighClosedOoi Weng SanMotion card driver is wrong and RS232 cable missingNo
25-07-202406:3007:000.5Service SupportEnquirySoftware EnquiryDJKKuala LumpurMalaysiaConformal Coating AOIVC5300PhoneWork From HomeDistributorIn order to upgrade to ACI, no need to change the camera, but just need to change the illumination
  • In term of hardware only illumination system (R+W+UV) and lighting controller In term of application, need change to ACI application
LowClosedOoi Weng SanNo
25-07-202408:3009:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingQuiptechGuadalajaraMexico2D AOIV5300PhoneWork From HomeCustomerBarcode information storage failure
  • Change the IP address is machine edit list
LowClosedOoi Weng SanWrong IP addressNo
25-07-202431-07-202409:0018:009Service SupportEnhancement SuggestionDistributorDKSHBangkokThailand3D SPIIconEmailWork From HomeDistributorCustomer do not like MagicRay show “Compensation Height (um)”. They have an issue with this when auditor visited. Please change to other and hide this.
  • on going discussed
MediumOngoingKoh Ze QingNo
25-07-202409:0018:009Service SupportTechnical Presentation2D AOI IntroductionSignifyPilaPoland2D AOIAllLaptopWork From HomeCustomerPreparation of presentation materials to introduce customer interested product during Xiamen meetup
  • Return flight from Xiamen to Penang
MediumClosedTan Hong AnnYes
25-07-202410:0013:003Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerSupport to install the Hand held scanner
  • Install the hand held scanner & changed in program for Hand
  • tested some panels and explained the same to customer
MediumClosedJitesh TMNo
25-07-202431-07-202414:0016:002Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Added solder ball inspection tool in Machine 2 to detect the solder splash by robotic soldering mahine.
  • Showed the same to programs team of Flex to update to Apple team
MediumPending CustomerJitesh TMYes
25-07-202415:3017:302Service SupportEnquiryQuotation EnquiryQuiptechTimisoaraRomania2D AOIV5300PhoneWork From HomeDistributorProvide the part number of parts that need to be replaced
  • belt part number 1.04.004.0107
  • main pulley : 1.10.010.0001
  • conveyor belt pulley: 1.10.005.0105
  • fan : 1.01.021.0016
  • fan cover: 1.01.021.0006
MediumClosedOoi Weng SanNo
26-07-202408:0008:100.17Service SupportMalfunction TroubleshootMachine HardwareFoxconnGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributor & InternalMAGICRAY AOI V5300 DOWN CAMERA CASE ISSUE
  • Sophie ship the camera cover with PO9804‘s parts
LowClosedOoi Weng SanCover damageM1R050119Yes
  • camera cover
Yes
26-07-202408:0018:0010Service SupportMalfunction TroubleshootPLC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HOnsiteCustomer SiteCustomer & InternalVerify the plc cannot connected issues
  • done
MediumClosedKoh Ze Qingplc brokenYes
26-07-202408:0018:0010Service SupportMalfunction TroubleshootMachine HardwareIOT ManufacturingJohorMalaysia2D AOIV5000HOnsiteCustomer SiteCustomer & InternalThe plc cannot connect with pc
  • done
MediumClosedKoh Ze Qingplc brokenYesYes
26-07-202408:0018:0010Service SupportEvaluationLarge FOV AOI - V320Altus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320RemoteWork From HomeCustomer & InternalRemote to help them on the V320 programming
  • done
MediumClosedKoh Ze QingYes
26-07-202408:0018:0010Service SupportEvaluationLarge FOV AOI - V320Altus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalHELP on the binding program test and verified the program
  • done
MediumClosedKoh Ze QingYes
26-07-202408:0016:008Service SupportCourtesy VisitCollect Data For Improvement ProjectAdvanced EnergyManilaPhilippines2D AOIAllRemoteOffice-PenangCustomer & DistributorHelp to create a new program for making the solder ball detection as they change the model with a different height from initial model of 70mm which we have adjust the ficus length on this.
  • done
MediumClosedKoh Ze QingYes
26-07-202408:0016:008Service SupportMeetingService MeetingAdvanced EnergyManilaPhilippines2D AOIV5200LaptopWork From HomeCustomerHaving meeting with AEI regarding their new request of getting started testing,finished testing,the programmed open and close time in txt file.
  • done
MediumClosedKoh Ze QingYes
26-07-202409:0012:003Service SupportImprovement ProjectExternal Barcode Scanner SetupLeaderManilaPhilippines2D AOIV5200RemoteWork From HomeCustomer & DistributorHelp to setup pre scanner manual using barcode scanner
  • done
MediumClosedKoh Ze QingNo
26-07-202426-07-202409:0018:009Service SupportProgramming SupportProgram OptimisationAdvanced EnergyManilaPhilippines2D AOIV5200RemoteWork From HomeCustomer & Distributorhelp to finetune about the high false call at subboard 2
  • ongoing
MediumClosedKoh Ze QingNo
26-07-202409:0010:001MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia2D AOIAllLaptopWork From HomeInternalV5300 Maintenance Manual English Version
  • Formatting done, received from HQ. Uploaded latest version to overseas drive.
MediumClosedTan Hong AnnYes
26-07-202410:0010:300.5MagicRay InternalMarketingProduct VideoMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternalUpload AXI video(Eng)
  • Completed
MediumClosedOoi Weng SanNo
26-07-202410:0016:006Service SupportProduction SupportMonitor Machine PerformanceFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerA new NPI production scheduled
  • Support to run the NPI production for the customer
MediumClosedJitesh TMNo
26-07-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Last working day of Koh Ze Qing
-ClosedOoi Weng SanNo
26-07-202413:0014:001Service SupportDocumentationProgramming Tutorial (Video)Flex-H1PenangMalaysia2D AOIV5300PhoneWork From HomeDistributorIdea to handle big BGA , split view
  • Create tutorial video to explain
LowClosedOoi Weng SanNo
26-07-202414:3015:000.5Service SupportEnquiryQuotation EnquiryQuiptechGalwayIrelandLarge FOV AOIV320PhoneWork From HomeDistributorCan we please get a quotation for replacement chassis parts for the damage shown in the pictures below?
  • for monitor door chassis yes.
  • but i cant understand damaged front chassis panel., can you take photo closer to the damage part?
LowOngoingOoi Weng SanNo
26-07-202414:3015:000.5Service SupportEnquiryQuotation EnquiryQuiptechGalwayIrelandLarge FOV AOIV320PhoneWork From HomeDistributor⁠Can we also get a barcode function added to this quote? As our customer wishes to use this in order to identify specific boards.
  • V320 able to support barcode , have you try it? or we can arrange teamviewer to verify it?
LowOngoingOoi Weng SanNo
26-07-202414:3015:000.5Service SupportEnquirySoftware EnquiryQuiptechGalwayIrelandLarge FOV AOIV320PhoneWork From HomeDistributorCan you also provide assistance in how to scan boards that are at a 45 degree angle on the pallet?
  • subboard rotate 45 degree is not available in V320, we have to set the orietation of the component one by one to 45 degree
LowClosedOoi Weng SanNo
26-07-202431-07-202415:3016:000.5Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerCamera not able to acquired photo
  • Pending customer CC Yeo to provide the camera to test
LowPending CustomerOoi Weng SanYes
27-07-202409:3011:001.5MagicRay InternalProduct Training (Internal)3D SPI Newly Added Special Features TrainingMagicRayPenangMalaysia3D SPIAllConference CallWork From HomeInternal3D SPI Newly Added Special Features Training V5.0 and V6.0
  • Completed
HighClosedOoi Weng SanNo
28-07-202428-07-202409:0018:009Service SupportProduction SupportProgramming SupportFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorProgramming support on new machine for FLEX P5
  • Has become long term evaluation support together with Premtronic
MediumClosedChew Yong HuangYes
29-07-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 1 completed
MediumOngoingEng Shang FengNo
29-07-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
29-07-202409:0018:009Service SupportEvaluationConformal Coating Inspection - VC5300Plexus RiversidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerSupport with HQ Engineer Yi Ze at Plexus Riverside for VC5300 Evaluation
  • completed
MediumClosedTan Hong AnnNo
29-07-202410:0011:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview Ryan Lam Wei Jie
  • Eliminated. No AOI experience; written test score of 31.5 points. The candidate's overall demeanor is good, their English communication skills are decent, and their Chinese is good. They have a background in technical support and some understanding and experience in service/support work. However, their overall performance is not outstanding, and their written test score is too low. Eliminated.
-ClosedOoi Weng SanNo
29-07-202410:0012:202.33Service SupportMalfunction TroubleshootMachine HardwareQuiptechGuadalajaraMexico2D AOIV5300LaptopWork From HomeDistributor & Internalproblem with the PCB not staying in its correct position. It was placed out of alignment, which caused errors when starting the inspection.
  • The conveyor entry speed was adjusted, and the sensor amplifiers were configured by copying the settings from another machine.
No PriorityClosedBrayan LeonSensor amplifier configurationNANoNo
29-07-202411:1516:155Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Review was scheduled with Apple Team & Apple team did not Come
MediumPending CustomerJitesh TMYes
29-07-202414:0014:300.5Service SupportEnquiryQuotation EnquiryIOT ManufacturingJohorMalaysia2D AOIAllEmailWork From HomeCustomer & DistributorQuotation Request for 5-Day IoT Refreshment Training - IOT Johor
  • DJK not capable to conduct, request MagicRay to Quote
  • Sophie already sent
LowClosedOoi Weng SanYes
29-07-202414:0015:001Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--RemoteWork From HomeCustomer & DistributorMES Modification meeting
  • An update was received from R&D; updated the AOI software; tested the old process all was working; asked the team to verify the update is working or Not
MediumPending CustomerJitesh TMYes
29-07-202417:0017:300.5Service SupportEnquiryQuotation EnquiryQuiptechGalwayIrelandLarge FOV AOIV320PhoneWork From HomeDistributor⁠Can we also get a barcode function added to this quote? As our customer wishes to use this in order to identify specific boards.
  • we not need install barcode scanner if the V320 can read the barcode
LowClosedOoi Weng SanYes
29-07-202431-08-202417:0018:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexZalaHungary2D AOIV5200EmailWork From HomeCustomer & InternalAutomatic inspection program & database change
  • Could you please confirm if our R&D team’s design for the new window to save, modify, delete, and select database configurations meets your expectations?
  • The selection updates the main window's display as shown in the image below.
LowOngoingOoi Weng SanYes
29-07-202417:0017:100.17Service SupportEnhancement SuggestionCustomerDKSHBangkokThailand3D SPIAllEmailWork From HomeDistributorCustomer do not like MagicRay show “Compensation Height (um)”. They have an issue with this when auditor visited. Please change to other and hide this.
  • Take over by CQ
MediumClosedKoh Ze QingYes
29-07-202418:3019:401.17MagicRay InternalMeeting (Internal)Sales MeetingMagicRayJaliscoMexico--LaptopWork From HomeInternalSales meeting. Weekly
  • done
-ClosedBrayan LeonNo
30-07-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 2 completed
MediumOngoingEng Shang FengYes
30-07-202409:0009:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedLeaderManilaPhilippines2D AOIV5200RemoteWork From HomeCustomer & DistributorRepair Station Interface and barcode setup's setting is not working
  • Rescan the Barcode activation code
  • Reinitialize the repair station window
HighClosedOoi Weng SanCustomer closed the window and change scannerNo
30-07-202431-08-202409:0018:009Service SupportProduction SupportCustomer Audit SupportFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • Production support
HighOngoingChew Yong HuangYes
30-07-202411:4515:454Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Review was scheduled with Apple Team
MediumPending CustomerJitesh TMYes
30-07-202413:0021:008Service SupportProduct Training2D AOI Application TrainingKaifaPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomerProvide compact half day V5300 2D AOI Application Training for KAIFA engineer Chong and technicians
  • completed
MediumClosedTan Hong AnnNo
30-07-202414:0015:001Service SupportEnquirySoftware EnquiryInventecTaipeiTaiwan2D AOIV5300PhoneWork From HomeCustomerInquiry regarding do link method for fast programming for different revision board
  • Recommended Do link method
LowClosedOoi Weng SanNo
30-07-202414:4015:000.33Service SupportEnquirySoftware EnquiryKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerExplaination needed for Absolute shift algorithm
  • Explained
LowClosedOoi Weng SanNo
31-07-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 3 completed
MediumOngoingEng Shang FengYes
31-07-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
31-07-202409:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeInternalV5300 Software Update Release Note v808.6 English Version
  • Download software update in own laptop and pre-praparations
MediumOngoingTan Hong AnnNo
31-07-202409:3011:302Service SupportProgramming SupportProgram CreationComputimeButterworthMalaysia2D AOIV5200OnsiteCustomer SiteCustomer & DistributorCreate program for LED and inductor damaged
  • Completed
LowClosedOoi Weng SanNo
31-07-202412:0012:100.17Service SupportEnhancement SuggestionCustomerJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomer & InternalSPC Report wrong spelling (Confirm_Operator instead of Confrim_Operator)
  • Feedback to R&D
LowOngoingOoi Weng SanNo
31-07-202412:3014:302Service SupportMalfunction TroubleshootMagicRay Software BugsBitronQueretaroMexico2D AOIV5300LaptopWork From HomeDistributor & InternalMES files, they are not being generate
  • After the Version upgrate the MES stops to works correctly. We check the configuration all looks god.
HighOngoingBrayan LeonM1R160377No
31-07-202413:0015:002Service SupportMachine CommissioningRepair Station/Offline Programming Computer InstallationFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerV5300 Repair station not display the result
  • found the IP address was not communicating;
  • with support of IT made this ready and configured the Repair station
MediumClosedJitesh TMNo
31-07-202413:3014:050.58Service SupportMeetingSales MeetingFlexColumbiaUnited States--LaptopWork From HomeCustomer & InternalSales meeting to shows possible implementations
  • closed. was canceled
ClosedBrayan LeonNo
31-07-202414:3018:304Service SupportProgramming SupportProgram OptimisationFlex-P5-Intel(CCG)PenangMalaysia2D AOIV5300OnsiteCustomer SiteDistributorProgram optimisation for GRANITE RAPID_CRB_REV04
  • Completed
HighClosedOoi Weng SanNo
31-07-202410-09-202415:0017:002Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerMES for CCI machine with Thickness measurement displayed
  • Meeting with Team to understand there MES requirement.
  • Customer need the MES to be updated with the Thickness measurement information & board pass or fail information
  • conveyed the same to RnD.
MediumPending R&DJitesh TMNo
31-07-202418:3021:002.5Service SupportMalfunction TroubleshootMachine Hang IssuesFlex-P5-Intel(CCG)PenangMalaysia2D AOIV5300OnsiteCustomer SiteDistributorThe machine is experiencing frequent hang issues, leading to unstable false call rates and an inability to maintain continuous operation.
  • Temporarily reducing the Field of View (FOV) count revealed that the machine's RAM usage exceeds 90% when the total FOV surpasses 300, leading to performance issues.
  • Corrected log to discuss the solution with R&D
HighOngoingOoi Weng SanNo
01-08-202408:0008:300.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerSPC Data is not upload since 26 Jun
  • Firewall
LowClosedOoi Weng SanFirewall is enabledNo
01-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 4 completed
MediumOngoingEng Shang FengYes
01-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
01-08-202403-08-202410:2011:000.67Service SupportMalfunction TroubleshootMagicRay Software BugsBitronQueretaroMexico2D AOIV5300LaptopWork From HomeDistributor & InternalMES files, they are not being generate
  • problem with the PCB not staying in its correct position. It was placed out of alignment, which caused errors when starting the inspection.
HighOngoingBrayan LeonM1R160377Yes
01-08-202410:3017:307Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • RFID reader found not working; the IP address of RFID Reader was found wrong. insert the correct IP address; Waiting for review with Apple Team
MediumPending CustomerJitesh TMYes
01-08-202411:0012:001Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300LaptopWork From HomeCustomerPin bend is still finding and causing fallscalls
  • We already add and check the files that Maysia ask us, still mot working correctly.
No PriorityClosedBrayan LeonNo
01-08-202413:3013:450.25Service SupportEnquirySoftware EnquiryAdvanced EnergyManilaPhilippines2D AOIV5200PhoneWork From HomeCustomer & DistributorHow to load another program without removing the existing
  • Copy current program
  • Load content of the program you want to insert
  • Double click to paste the program that you copied
LowClosedOoi Weng SanNo
01-08-202414:3018:003.5Service SupportMalfunction TroubleshootMachine Hang IssuesFlex-P5-Intel(CCG)PenangMalaysia2D AOIV5300OnsiteCustomer SiteDistributorThe machine is experiencing frequent hang issues, leading to unstable false call rates and an inability to maintain continuous operation.
  • Switching the image-saving method to utilize CPU instead of RAM has resulted in significantly improved performance stability.
  • Problem Statement: After monitoring continuous inspections for 10 cycles, the false call rate remained stable with no further spike issues observed.
HighClosedOoi Weng SanRAM usage is too high to process >300 FOV imagesYes
01-08-202414:3015:000.5Service SupportMalfunction TroubleshootMagicRay Software RelatedInventecTaipeiTaiwan2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalCad take 2 points to align is not working
  • Postpone due to internal speed issues
LowPending CustomerOoi Weng SanNo
01-08-202414:3015:000.5Service SupportMalfunction TroubleshootMagicRay Software RelatedInventecTaipeiTaiwan2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalThe output of the entire board photo is too offset for proper FOV merging
  • Postpone due to internal speed issues
LowPending CustomerOoi Weng SanNo
02-08-202407:0008:001Service SupportMalfunction TroubleshootMES RelatedBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalMES file not able to generate after update to V808.5.9 from V808.4.5
  • Took remote to analyze, not able to generate
  • Pending downtime to continue the troubleshooting
HighOngoingOoi Weng SanNo
02-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 5 completed
MediumOngoingEng Shang FengYes
02-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
02-08-202409:0018:009Service SupportEvaluationConformal Coating Inspection - VC5300Plexus RiversidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerSupport VC5300 Evaluation with HQ engineer Yi Ze at Plexus Riverside
  • Completed 3rd model board provided by customer. Customer will provide more boards for finetuning on coming week.
MediumClosedTan Hong AnnNo
02-08-202410:0012:002Service SupportProgramming SupportProgram CreationAdvanced EnergyManilaPhilippines2D AOIV5200RemoteWork From HomeCustomer & DistributorProgram creation by load for completion 3 in 1 program
  • Completed
HighClosedOoi Weng SanNo
02-08-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
02-08-202413:3015:302Service SupportEnquiryCustomerCarelPaduaItaly2D AOIA10PhoneWork From HomeDistributor & InternalMES OPC-UA + default MES Integration
  • Sent
MediumClosedOoi Weng SanNo
02-08-202403-08-202414:0017:303.5Service SupportMalfunction TroubleshootMES RelatedBitronQueretaroMexico2D AOIAllRemoteWork From HomeCustomer & Distributor & InternalMES file not able to generate after update to V808.5.9 from V808.4.5
  • Granted machine downtime to try, tried downgrade the software, it works normally, therefore, the problem is due to software
  • Feedback to R&D, R&D advise to update latest software version
  • Downtime is end, reschedule to try another slot
HighOngoingOoi Weng SanYes
02-08-202414:3015:000.5Service SupportMalfunction TroubleshootSPC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerNo data in SPC
  • Due to Firewall
LowClosedOoi Weng SanDue to FirewallNo
02-08-202425-08-202418:3020:302Service SupportMalfunction TroubleshootMagicRay Software BugsBitronQueretaroMexico2D AOIV5300LaptopWork From HomeDistributor & InternalMES files, they are not being generate
  • Ooi Weng Help us with remote connection. But still is not working
HighOngoingBrayan LeonM1R160377Yes
02-08-202403-08-202422:0000:002Service SupportMalfunction TroubleshootMES RelatedBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalMES file not able to generate after update to V808.5.9 from V808.4.5
  • Tried latest software in offline machine, the problem persists.
HighOngoingOoi Weng SanYes
03-08-202412:0018:006Service SupportMalfunction TroubleshootMES RelatedBitronQueretaroMexico2D AOIAllRemoteWork From HomeCustomer & Distributor & InternalMES file not able to generate after update to V808.5.9 from V808.4.5
  • The output is correct after R&D fix the bugs
HighClosedOoi Weng SanMES bugsYes
03-08-202415:3020:505.33Service SupportLong Distance TravelDomesticQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomer & InternalTracel to Quanta monterrey
  • closed
No PriorityClosedBrayan LeonNo
04-08-202406:2013:006.67Service SupportMalfunction TroubleshootProgramming RelatedQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteInternalLight modification and Job modification Everest
  • Light system was modify and also the jobs we re-do.
HighClosedBrayan LeonLight SystemNAYes
04-08-202415:3018:403.17Service SupportLong Distance TravelDomesticQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteCustomer & InternalTravel from Monterrey to Guadalajara
  • closed
No PriorityClosedBrayan LeonNo
05-08-202408:0009:001Service SupportDocumentationSchematic DiagramInventecBrnoCzechia2D AOIV5300LaptopWork From HomeCustomerPreparation of V5300XL Electrical Schematic Diagram
  • Customer request for V5300XL schematic diagram. Already discussed with HQ product team. The schematic diagram is in CAD modelling software, suggest better compile translation in excel file first and send back HQ for editting
MediumOngoingTan Hong AnnNo
05-08-202408:0011:303.5Service SupportMeetingSales MeetingUSIGuadalajaraMexico--OfficeDistributor OfficeCustomer & Distributor & InternalMeeting eith USI in the Quiptech office.
  • They talk about the interest to know more abour Quiptech and how they support mexico. Big part of the meeting was focus to undersatand the capavilty of Quiptech talking about support.
HighClosedBrayan LeonNo
05-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 6 completed
MediumOngoingEng Shang FengYes
05-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
05-08-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application Training (V5300) for Flex P5 Penang
  • Preparation of course plan, assessment template, and training materials revision
MediumOngoingTan Hong AnnNo
05-08-202409:3010:000.5Service SupportEnquirySoftware EnquiryKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerSave entire board photo to single photo instead of according to subboard
  • in D:AOIBin, change the name of showallsubboardbmp.txt to showalltestfovbmp.txt
LowClosedOoi Weng SanNo
05-08-202410:3011:000.5Service SupportEnquirySoftware EnquiryBitronQueretaroMexico2D AOIV5300PhoneWork From HomeDistributorHow to deal with the error from 5Megapixels camera machine and 12Megapixels camera machine
  • Explained the details, have to use load content method
MediumClosedOoi Weng SanNo
05-08-202411:1012:101Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Waiting for Apple Team review
MediumPending CustomerJitesh TMYes
05-08-202413:3014:000.5Service SupportMeetingSales MeetingFlexColumbiaUnited States--Conference CallWork From HomeCustomer & InternalSales meeting. Product presentation.
  • Re Scheduled after wait 30 minutes
HighPending CustomerBrayan LeonNo
05-08-202418:3019:000.5Service SupportProduct Training2D AOI Application TrainingQuiptechGuadalajaraMexico2D AOIAllLaptopWork From HomeDistributorExplanation on how to program the V5300 to eject the PCB only after it has been judged
  • done
No PriorityClosedBrayan LeonNo
05-08-202418:3019:401.17MagicRay InternalMeeting (Internal)Sales MeetingMagicRayJaliscoMexico--Conference CallWork From HomeInternalWeekly sales meeting..
  • done
-ClosedBrayan LeonNo
06-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 7 completed
MediumOngoingEng Shang FengYes
06-08-202409:0018:009Service SupportEvaluationConformal Coating Inspection - VC5300Plexus RiversidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerPlexus CCI Evaluation with yizhe
  • Assist him in understanding Customer latest requirements
  • Missing, polarity, Type
  • Only commit to Missing, partially to Polarity
MediumOngoingChew Yong HuangNo
06-08-202408-08-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application Training (V5300) for Flex P5 Penang
  • Day 1 2D AOI Training completed: Intro to AOI, Chip and color extraction
MediumOngoingTan Hong AnnYes
06-08-202410:0011:301.5Service SupportMalfunction TroubleshootMagicRay Software BugsBitronQueretaroMexico2D AOIV5300LaptopWork From HomeDistributor & InternalMES files, they are not being generate
  • Machine update and validation that the two MES files are generated. Explanation on how to import a program and its image from one machine to another using the software method, since the machines have different resolutions.
HighClosedBrayan LeonVersion bugM1R160377Yes
06-08-202410:3014:304Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--RemoteWork From HomeCustomer & DistributorMES Modification meeting
  • MES update not working tested the same and verified the issue; In our Log file the update was looking good; asked Schneider team to recheck there system
MediumPending CustomerJitesh TMYes
06-08-202413:0013:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributorBottom entire board image is without barcode after update to V808.5
  • Suggest confirming the working Version with Taiwan team
HighOngoingOoi Weng SanNo
06-08-202413:3014:301Service SupportMalfunction TroubleshootMES RelatedFoxconnGuadalajaraMexico2D AOIV5200EmailWork From HomeDistributorMES Output is wrong after update to V808.5.6
  • Suggest confirming the working Version with Taiwan team
HighOngoingOoi Weng SanNo
06-08-202413:3014:501.33Service SupportMeetingSales MeetingFlexColumbiaUnited States--Conference CallWork From HomeCustomer & InternalSales meeting. Product presentation.
  • Sales presentation was done.
HighClosedBrayan LeonYes
06-08-202414:0016:002Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesEverWinTaoyuan CityTaiwan3D AOIAllLaptopWork From HomeDistributorUpload the software patch of 3D AOI to Microsoft Drive
  • Completed
MediumClosedOoi Weng SanNo
06-08-202414:0017:003Service SupportMalfunction TroubleshootMagicRay Software RelatedLeaptechChennaiIndiaLarge FOV AOIV320RemoteCustomer SiteCustomer & InternalBind program unable to work properly
  • Monitor the situation, when 6 subboard run inspection, will only inspect 4 to 5 only
  • Other board will skip also for ending subboard
  • Ask customer to reduce conveyor speed as binding takes processing time
  • Currently stable, will continue to monitor
HighOngoingChew Yong HuangNo
06-08-202431-08-202417:0018:001Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200PhoneOffice-PenangDistributorNew MES Integration For Bitron ITALY
  • Customer sent email for the new requirement, pending R&D confirmation
MediumPending R&DOoi Weng SanYes
06-08-202418:0019:001Service SupportEnquiryQuotation EnquiryQuiptechGalwayIrelandLarge FOV AOIV320PhoneWork From HomeDistributorCan we please get a quotation for replacement chassis parts for the damage shown in the pictures below?
  • Sophie sent the quotation
LowClosedOoi Weng SanYes
07-08-202408:0008:100.17Service SupportEnquiryTechnical EnquiryFlexZalaHungary2D AOIV5300EmailWork From HomeCustomer & Distributor & InternalMagicRay V5300 Upgrade Line Laser LJ-X8080- Flex Hungary, Zalaegerszeg
  • CQ successfully upgraded the system.
HighClosedOoi Weng SanYes
07-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 8 completed
MediumOngoingEng Shang FengYes
07-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
07-08-202408-08-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application Training (V5300) for Flex P5 Penang
  • Day 2 2D AOI training completed. Content covered on chip and SOT
MediumOngoingTan Hong AnnYes
07-08-202408-08-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application Training (V5300) for Flex P5 Penang
  • Day 2 2D AOI training completed: content covered on Chip and SOT
MediumOngoingTan Hong AnnYes
07-08-202420-10-202411:0015:304.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Removed the packing & moved the machine to Line
  • verified the received parts
  • connected the CPU
  • Waiting for Air & Power to be provided
HighOngoingJitesh TMNo
07-08-202414:0016:002Service SupportEnquiryTechnical EnquiryDKSHBangkokThailand2D AOIV5300PhoneWork From HomeDistributor6.3um for 008004 inspection for V5300?
  • R&D confirmed top can side install 6.3um lens, but bottom cannot install due to no space
  • Convince customer go with 10um lens
MediumClosedOoi Weng SanNo
07-08-202414:3015:000.5Service SupportEnquiryTechnical EnquiryLITEONTaipeiTaiwan2D AOIV5000HPhoneWork From HomeCustomerHow to configure the continuous mode for the scanner via third party software
  • Completed
LowClosedOoi Weng SanNo
07-08-202430-08-202416:0018:002Service SupportImprovement ProjectExternal Barcode Scanner SetupBitronGrugliasco TOItaly2D AOIV5200PhoneCustomer SiteDistributorNew MES Integration For Bitron ITALY
  • Finally understand the requirement.
  • ICT is in the line, unloader is after ICT
  • Pending R&D feedback
MediumPending R&DOoi Weng SanYes
07-08-202418:3019:401.17Service SupportMalfunction TroubleshootMagicRay Software BugsFlexJuarezMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & InternalAfter the V320 machine was working correctly, it suddenly started having an issue where, after detecting an NG component, the software would completely shut down.
  • Configurations were checked, a factory reset was performed, and the software was updated to a new version in English, as the factory version was in Chinese. After many tests, we requested support from Ooi Weng.
MediumClosedBrayan LeonVersion issueM1R050118No
08-08-202407:0007:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnGuadalajaraMexico2D AOIV5300EmailWork From HomeDistributorBottom entire board image is without barcode after update to V808.5
  • Verified due to software bugs
  • sent V808.5.9
HighOngoingOoi Weng SanYes
08-08-202408:3009:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingQuiptechGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeDistributorV320 crash when detect NG
  • Revert from AOIBin-copy
HighClosedOoi Weng SanSuspect wrong configurationNo
08-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 9 completed
MediumOngoingEng Shang FengYes
08-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • Production Support
HighOngoingChew Yong HuangYes
08-08-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application Training (V5300) for Flex P5 Penang
  • Day 3 2D AOI Training completed: Chapters for IC, Pin, Bind CAD etc
MediumClosedTan Hong AnnYes
08-08-202410:3016:155.75Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Real defect of Bulk solder was not captured; Program Optimization for Bulk solder capturing & false call fine tuning
MediumPending CustomerJitesh TMYes
08-08-202414:3017:002.5Service SupportMalfunction TroubleshootSPC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteCustomer SiteCustomerSPC not able to upload data
  • SPC corrupted
  • Reinstall
LowClosedOoi Weng SanSPC corruptedMI9218No
08-08-202415:3016:301Service SupportDocumentationChecklistFlexColumbiaUnited States2D AOIAllLaptopCustomer SiteInternalCycle time calculation for Flex US Enphase case
  • Completed
MediumClosedOoi Weng SanNo
08-08-202430-08-202416:0017:001Service SupportMalfunction TroubleshootMachine HardwareBitronGrugliasco TOItaly2D AOIV5200PhoneWork From HomeDistributor & InternalConveyor motor will become squealing if the E-Stop button is pressed then released without subsequently pressing the RESET button, but instead clicking the home conveyor button.
  • R&D recommend update PLC, but the problem persist after update
HighOngoingOoi Weng SanYes
08-08-202416:3017:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteCustomer SiteCustomerOrigin incorrect
  • Completed
LowClosedOoi Weng SanNew transfer machine havent set beforeNo
08-08-202418:3023:004.5Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnGuadalajaraMexico2D AOIV5000RemoteVisa Application CentreCustomerIssues with software configuration in QR code reading. The image names are generating a hyphen (-), which is causing Foxconn to be unable to correctly read the names.
  • We worked on reviewing the machine and MES configuration. In the end, I was checking the scanner configuration, but I couldn't finish because I was disconnected and wasn't given access again
HighPending CustomerBrayan LeonNANo
09-08-202402:0002:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedJabil-MSIPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerNot able to read 1D barcode
  • Customer change pallet, thickness is different.
  • Causing image is out of focus.
  • therefore not able to decode barcode
HighClosedOoi Weng SanImage is out of focusNo
09-08-202408:3009:301Service SupportEnquirySoftware EnquiryAdvanced EnergyManilaPhilippines2D AOIV5300RemoteCustomer SiteCustomer & Distributor & InternalV5300 to pop out barcode window during scanning subboard
  • Took remote to analyze, not able to pop
  • reschedule to another as having site meeting
MediumPending R&DOoi Weng SanNo
09-08-202416-08-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI training in Dongguan
  • Day 10 completed
MediumClosedEng Shang FengYes
09-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
09-08-202409:0013:004Service SupportProduct Training2D AOI Application TrainingFlex-P5PenangMalaysia2D AOIAllLaptopWork From HomeCustomerCompilation of Flex P5 training assessment results.
  • Assessment summary already forwarded to Weng San on 9/8/2024 for review before release to customer
MediumClosedTan Hong AnnNo
09-08-202410-09-202409:3013:153.75Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerMES for CCI machine with Thickness measurement displayed
  • Updated the AOIBin with MES patch.
  • When acknowledge in machine file was generated but thickness measurement did not display.
  • File not generated when acknowledge in repair station
MediumPending R&DJitesh TMYes
09-08-202410:0013:003Service SupportMeetingService MeetingFlex-P5PenangMalaysia--OnsiteCustomer SiteCustomer & Distributor & InternalService meeting with customer to understand the machine's performance
  • Completed
MediumClosedOoi Weng SanNo
09-08-202410:0010:300.5Service SupportMachine CommissioningSMEMAFlexJuarezMexicoLarge FOV AOIV320LaptopWork From HomeDistributor & InternalExplanation to the Quiptech engineer on why the V320 cannot send or receive more complex signals to a reject conveyor. Additionally, explain how to program the V320 to send NG signals.
  • Explanation to the Quiptech engineer on why the V320 cannot send or receive more complex signals to a reject conveyor. Additionally, explain how to program the V320 to send NG signals.
MediumClosedBrayan LeonNo
09-08-202411:0012:001Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--RemoteCustomer SiteCustomer & DistributorMES Modification meeting
  • Meeting with Schneider Team, & they explained the issue; we show our Log file and asked them to recheck on this
MediumPending CustomerJitesh TMYes
09-08-202414:0015:001Service SupportMalfunction TroubleshootMachine HardwareJabil-InfineraPenangMalaysia2D AOIV5300PhoneCustomer SiteCustomerTop X-servo alarm AL52.3
  • Customer take X-servo from surplus machine to verify, X-servo defect
HighClosedOoi Weng SanX-servo defectNoNo
09-08-202414:0018:004MagicRay InternalDocumentation (Internal)Comparison ReportMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternalTranslation of product comparison between Magic Ray AXI with competitors
  • documentation completed. document already forwarded to Joy (who raised the request)
MediumClosedTan Hong AnnNo
09-08-202414:1519:004.75Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Program Readiness for real defect capturing & False Call fine tuning
MediumPending CustomerJitesh TMYes
09-08-202414:3016:302Service SupportMachine CommissioningLaser Tuning - LineFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteDistributor & Internal3D image spike issues
  • Learn line laser tuning from Yi Zhe
MediumClosedOoi Weng SanNo
09-08-202417:0018:001Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaTaipeiTaiwan2D AOIV5300PhoneCustomer SiteCustomer & Distributor & InternalRequirement of Machine Status and Tower Light Definitions
  • Pending confirmation from R&D
MediumPending R&DOoi Weng SanNo
10-08-202409:3012:002.5MagicRay InternalProduct Training (Internal)2D AOI Newly Added Special Features TrainingMagicRayPenangMalaysia2D AOIAllConference CallWork From HomeInternalTheoretical Training on the Functionality of AOI S Series Software Version V36809.8.
  • Completed
HighClosedOoi Weng SanNo
12-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI hardware training in Dongguan
  • Day 1 completed
MediumOngoingEng Shang FengNo
12-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
12-08-202416-08-202409:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeInternalV5300 Software Update Release Note v808.6 English Version
  • Ongoing work. estimate can complete within the week
MediumOngoingTan Hong AnnYes
12-08-202430-08-202409:3010:000.5Service SupportEnquirySoftware EnquiryAdvanced EnergyManilaPhilippines2D AOIV5300RemoteCustomer SiteCustomer & Distributor & InternalV5300 to pop out barcode window during scanning subboard
  • Checked with R&D, required to install sensor
  • Liaise with Jeffry for him to arrange with customer
MediumPending CustomerOoi Weng SanYes
12-08-202410:0011:301.5Service SupportMalfunction TroubleshootMagicRay Software RelatedBitronQueretaroMexico2D AOIV5300OnsiteWork From HomeCustomerWhen exporting a program from this, it was showing errors during execution.
  • The client imported both the top and bottom programs and tried to run them both, but they had only retaken the top images, which caused the error on the bottom. They retook the bottom images, and the problem was resolved
HighClosedBrayan LeonBottom side hasnt inspection informationM1R160377No
12-08-202412:0019:007Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Program Readiness for real defect capturing & False Call fine tuning
MediumPending CustomerJitesh TMYes
12-08-202412:0013:001Service SupportMalfunction TroubleshootMagicRay Software RelatedBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomerThe software was not displaying images in the production window.
  • We checked the paths, which were incorrectly directed, and explained to the client the importance of setting the paths correctly and defining their storage locations.
MediumClosedBrayan LeonWe checked the paths, which were incorrectly directed, and explained to the client the importance of setting the paths correctly and defining their storage locations.M1R160377No
12-08-202413:3014:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingIOT ManufacturingJohorMalaysia2D AOIV5000HPhoneCustomer SiteCustomerFalse Call spike problem
  • High false call due to fiducial error
LowClosedOoi Weng SanHigh false call due to fiducial errorNo
12-08-202414:0016:002Service SupportProgramming SupportProgram OptimisationSchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalRemote connection to improve programming and stabilize the process.
  • We will continue working on this, as the remote connection was very difficult due to a poor connection, making it almost impossible to control the machine.
HighOngoingBrayan LeonNo
12-08-202414:3015:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingComputimeButterworthMalaysia2D AOIV5200RemoteCustomer SiteDistributorNot able to query old inspection results
  • Completed
LowClosedOoi Weng SanSwitch of auto judgement need to be turn offNo
12-08-202415:3016:000.5Service SupportEnquiryQuotation EnquiryBitronGrugliasco TOItaly2D AOIV5200PhoneCustomer SiteDistributorQuotation needed for Dual direction
  • Sophie already sent
LowClosedOoi Weng SanNo
12-08-202418:3019:000.5Service SupportEnquiryTechnical EnquiryQuiptechGalwayIrelandLarge FOV AOIV320PhoneWork From HomeDistributorRAL code for the damaged V
  • Completed
LowClosedOoi Weng SanNo
12-08-202412-08-202419:0019:200.33Service SupportMalfunction TroubleshootMagicRay Software BugsFoxconnGuadalajaraMexico2D AOIV5000RemoteVisa Application CentreCustomerIssues with software configuration in QR code reading. The image names are generating a hyphen (-), which is causing Foxconn to be unable to correctly read the names.
  • solved by Ooi Weng
HighClosedBrayan LeonBarcode scanner configurationNAYes
12-08-202431-08-202420:0020:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaTaipeiTaiwan2D AOIV5300EmailCustomer SiteCustomer & Distributor & InternalRequirement of Machine Status and Tower Light Definitions
  • R&D request sales to raise this requirement
  • Already write an email to Joy for Joy to follow up
MediumPending R&DOoi Weng SanYes
13-08-202406:0007:401.67MagicRay InternalMeeting (Internal)Sales MeetingMagicRayGuadalajaraMexico--LaptopWork From HomeInternalSales meeting weekly
  • closed
-ClosedBrayan LeonNo
13-08-202408:0008:100.17Service SupportProgramming SupportProgram OptimisationSchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalRemote connection to improve programming and stabilize the process.
  • The new version for the V320 was shared. I'm waiting for Rene's response to see if he was able to update and test it.
HighOngoingBrayan LeonYes
13-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI hardware training in Dongguan
  • Day 2 completed
MediumOngoingEng Shang FengYes
13-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
13-08-202409:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeInternalV5300 Software Update Release Note v808.6 English Version
  • Work completed. already published in email to the team and uploaded in overseas drive
MediumClosedTan Hong AnnYes
13-08-202411:0015:004Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Program Readiness for real defect capturing & False Call fine tuning
MediumPending CustomerJitesh TMYes
13-08-202411:3012:000.5Service SupportMalfunction TroubleshootMagicRay Software RelatedFlexJuarezMexicoLarge FOV AOIV320PhoneWork From HomeDistributorAfter connecting the machine to the network, it didn’t allow us to run tests. It showed a pop-up window that prevented it from running
  • solved
No PriorityClosedBrayan LeonThey hadn't set a static IP; they were using a dynamic IP, which caused the error. A static IP was assigned, and the problem was resolved.M1R050118No
13-08-202416:0018:002Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityAdvanced EnergyManilaPhilippines2D AOIV5300RemoteCustomer SiteCustomer & Distributor & InternalV5300 to pop out barcode window during scanning subboard
  • Installed the photometric sensor
  • Downloaded the driver to A=add LF commend to change line
MediumClosedOoi Weng SanYes
14-08-202407:3009:001.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabil-InfineraPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerInfinera took Tesla surplus machine and not able to load the program
  • Updated the software version to V808.5.9 May 30 , same as Infinera existing
LowClosedOoi Weng SanDifferent software versionNo
14-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI hardware training in Dongguan
  • Day 3 completed
MediumOngoingEng Shang FengYes
14-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
14-08-202409:0010:001MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320LaptopWork From HomeInternalLarge FOV AOI V320 Maintenance Manual English Version
  • Received request from HQ for V320 maintenance manual v1.0. On-going task
MediumOngoingTan Hong AnnNo
14-08-202409:0011:002Service SupportMachine CommissioningHardware Setting OptimisationFlexJuarezMexicoLarge FOV AOIV320RemoteWork From HomeDistributor & InternalWe continue gathering information and videos to share with R&D on this issue. We also shared the information provided by R&D with the client to help them better understand the connections and signals.
  • We continue asking questions and sharing information with R&D to find a way to configure the reject conveyor and the V320, while also understanding the conveyor signals from the V320.
HighOngoingBrayan LeonNo
14-08-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
14-08-202411:0017:006Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Program Readiness for real defect capturing & False Call fine tuning; There was many real defect occurring; asked to inform us after the optimization of the Soldering Process
MediumPending CustomerJitesh TMYes
14-08-202411:1515:304.25Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--RemoteCustomer SiteCustomer & DistributorMES Modification meeting
  • As the update was not working asked the support of Weng San, updated the software & Updated the custom Failure code list found the update as OK, Asked Schneoder Team to check on this
MediumPending CustomerJitesh TMYes
14-08-202413:0014:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabil-InfineraPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerMark point error for every program
  • Set the origin
MediumClosedOoi Weng SanWrong origin after replace X-servo driverNo
14-08-202413:0014:301.5Service SupportProgramming SupportProgram OptimisationSchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalRemote connection to improve programming and stabilize the process.
  • We will continue working on this, as the remote connection was very difficult due to a poor connection, making it almost impossible to control the machine.
HighOngoingBrayan LeonYes
14-08-202413:0017:004Service SupportMalfunction TroubleshootMachine HardwareBitronQueretaroMexico2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalFailure in the fixed rail of the conveyor; it doesn’t move correctly and shows PCB placement errors
  • on going
HighOngoingBrayan LeonM1R160377No
14-08-202414:0016:002Service SupportMalfunction TroubleshootMagicRay Software RelatedInventecTaipeiTaiwan2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalThe output of the entire board photo is too offset for proper FOV merging
  • Take entire photo and FOV again
  • Its depend camera alignment as well
LowClosedOoi Weng SanBad camera alignmentYes
14-08-202415:0017:002Service SupportImprovement ProjectSoftware Update - MES CustomizationSchneider ElectricBengaluruIndia2D AOIV5300RemoteWork From HomeDistributor & InternalSchneider MES verification
  • able to output the defect code and description after configure the self define hotkey
  • Pending customer confirmation why error detail not reflecting in their MES system
HighPending CustomerOoi Weng SanNo
14-08-202416:0017:001Service SupportMalfunction TroubleshootMagicRay Software RelatedInventecTaipeiTaiwan2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalCad take 2 points to align is not working
  • Machine camera alignment not perfect lead to this problem
LowClosedOoi Weng SanMachine camera alignment not perfect lead to this problemYes
14-08-202417:3018:501.33Service SupportMalfunction TroubleshootMachine HardwareBitronQueretaroMexico2D AOIV5300LaptopWork From HomeCustomerI was having issues with the connections between the Magic-Ray and a conveyor.
  • closed
MediumClosedBrayan LeonIt was found that the physical connections were different, so the necessary corrections were made. The correct steps were then sent to them to ensure the Magic-Ray could establish the proper connection.M1R160377NoNo
15-08-202416-08-202408:3017:409.17MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI hardware training in Dongguan
  • Day 4 completed
MediumOngoingEng Shang FengYes
15-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • programming support
HighOngoingChew Yong HuangYes
15-08-202410:0011:001MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalDiscussion about new KPI rating
  • Completed
-ClosedOoi Weng SanNo
15-08-202414:0015:001Service SupportMalfunction TroubleshootSPC RelatedIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerNot able to query old SPC data
  • Reinstall MySQL55, then backup from old database
  • adjust lighting based on image
MediumClosedOoi Weng SanDatabase corruptedNo
15-08-202415:0016:001Service SupportDocumentationTutorial VideoInventecTaipeiTaiwan2D AOIV5300PhoneWork From HomeDistributorSPC alarm work instruction
  • Sent video
MediumClosedOoi Weng SanNo
15-08-202421:0022:001Service SupportEnquirySoftware EnquiryFlexMukachevoUkraine2D AOIV5200PhoneWork From HomeCustomerDetection of airhole is not consistent
  • Recommend to add random window to secure the detection
HighClosedOoi Weng SanNo
16-08-202408:0009:001Service SupportMalfunction TroubleshootMagicRay Software RelatedJabil-MSIPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerPrjimg is missing
  • Some deleted due to no storage
MediumClosedOoi Weng SanSome deleted due to no storageNo
16-08-202416-08-202408:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangChina2D AOIAllOnsiteOffice-DongguanInternalUndergo 2D AOI hardware training in Dongguan
  • Day 5 completed
MediumClosedEng Shang FengYes
16-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
16-08-202409:3010:000.5Service SupportMalfunction TroubleshootMES RelatedFoxconnGuadalajaraMexico2D AOIV5200RemoteWork From HomeDistributorMES Output is wrong after update to V808.5.6
  • Reload the default setting of scanner
HighClosedOoi Weng SanScanner wrong settingYes
16-08-202411:0011:050.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalHardstop or secondary authorization - Should be capable to configure for 3 or any number of consecutive failure code occurrence
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2Fconfigure-for-3-or-any-number-of-consecutive2211.png&form-id=1&field-id=21&hash=0205a387bf06a7f3a23109e96b62302331b17d8971ff222b1eea329b09f0b4ab
16-08-202411:0011:300.5Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--RemoteCustomer SiteCustomer & DistributorMES Modification meeting
  • Meeting with Schneider MES, Schneider MES team explained the issues in our generated file; updated the same to RnD
MediumPending R&DJitesh TMYes
16-08-202411:0013:002Service SupportMalfunction TroubleshootMachine HardwareBitronQueretaroMexico2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalFailure in the fixed rail of the conveyor; it doesn’t move correctly and shows PCB placement errors
  • solvede by marcos
HighClosedBrayan Leon"The motor couplings to the pulley were not properly installed. After checking the machines in the office, we noticed that two screws are usually used for this coupling, but this one only had one screw. We installed two screws and applied Loctite for added security"M1R160377NoYes
16-08-202411:0511:100.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalHardstop or secondary authorization - User should be capable to configure for 3 or any number of consecutive RefDes occurrence
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2Fconfigure-for-3-or-any-number-of-consecutive1211.png&form-id=1&field-id=21&hash=cab70e23d9a3054a49bce8bfab5126aa176cf5de41b88ab037fa3462f24fe656
16-08-202411:1011:150.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalHardstop or secondary authorization - User should be capable to configure for 3 or any number of consecutive Part number occurrence
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2Fconfigure-for-3-or-any-number-of-consecutive411.png&form-id=1&field-id=21&hash=3472fc3b73563d4dea70a247c57aae89b4ecd385bddb35da76724f998cce66d1
16-08-202411:1511:200.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalHardstop or secondary authorization - All the validation data should be recorded into centralize server
  • Changes to the SPC Alarm will be saved in the AOIBin folder, specifically in the SPCErrorWarning1.txt file.
  • Changes to the SPCConcrete will be saved in each Program folder, specifically in the SpcCustomSetting.json file.
HighPending customer to Provide InputsOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2Fvalidation-data211.png&form-id=1&field-id=21&hash=62d1f9737fe17cfef8213ddaf64bd8eeff259c8bdb5deb565cab007a31a31bb7
16-08-202411:2011:300.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalHardstop or secondary authorization - All the validation record should be retrievable via various type of charts and raw data. This records must exportable into preferred format (.jpg, excel, csv or any other relevant type)
  • Could you please provide a screenshot, any relevant charts, and the raw data?
HighPending customer to Provide InputsOoi Weng SanNo
16-08-202411:3011:400.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalAuto converting inspection program by input / scanning board serial number - Machine should be capable to load inspection program when user input serial number.
  • If using automatic conversion with the camera to read the barcode, the conveyor width must remain consistent. Otherwise, an external barcode scanner is required to read the barcode and adjust the width before entering the machine.
  • Additionally, the barcode must be in the same position for each program; otherwise, it will not be readable for conversion.
HighPending customer to Provide InputsOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FAuto-converting-inspection-program211.png&form-id=1&field-id=21&hash=86811ea83000ac60fc961bb25481a301fd33f15785bc591550d5c42ce95614f7
16-08-202411:4011:500.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalAuto converting inspection program by input / scanning board serial number - Engineer must have ability to turn off loading inspection program by manual selection
  • Is this mandatory? Since only one program needs to be loaded, the system should automatically switch once the barcode is read.
  • Additionally, in some situations, the operator may need to manually load the program to confirm if the recipe is correct.
HighPending customer to Provide InputsOoi Weng SanNo
16-08-202414:0014:300.5Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopCustomer SiteCustomer & Distributor & InternalCross board handling - User should be capable to configured minimum or maximum scoring at selective area for enable or disable inspection on cavity.
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FCross-Board211.png&form-id=1&field-id=21&hash=37f032eb1982a64d1e2fed06bbb60f587ec4d2f3b24f8246d01390e6905bbe3a
16-08-202410-09-202414:0016:002Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerMES for CCI machine with Thickness measurement displayed
  • MES file verification
  • Weng San Support to check this and collected the log file to share to R&D
MediumPending R&DJitesh TMYes
16-08-202414:3015:000.5Service SupportMalfunction TroubleshootMagicRay Software RelatedEverWinTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalThe top results always Original OK if the previous bottom results faced mark error
  • Copy log for R&D to analyze
HighPending R&DOoi Weng SanNo
16-08-202415:3018:152.75Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--RemoteCustomer SiteCustomer & DistributorMES Modification meeting
  • New update was provided from, updated the same in the machine; and result was found Good; need to confirm with Schneider MES team
MediumPending CustomerJitesh TMYes
16-08-202419-08-202416:0020:004Service SupportImprovement ProjectSoftware Update - MES CustomizationSchneider ElectricBengaluruIndia2D AOIV5300RemoteWork From HomeDistributor & InternalSchneider MES verification
  • Tried 3 software patch. Now the MES rollout has almost done of 90%
  • Pending Customer confirmation to understand which part needed to modify
HighPending CustomerOoi Weng SanYes
16-08-202416:0017:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100RemoteWork From HomeCustomer & Distributor & InternalFlex Chennai MES Validation
  • Validation fail, not able to export thickness measurement value
HighPending R&DOoi Weng SanNo
16-08-202417:0017:300.5Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalWarpage compensation features - Machine should have features to compensated warpage up to ± 5mm for PCBA and PCBA with mounted mechanical assemblies
  • Could you please provide the board that experienced compensated warpage up to ± 5mm so we can assess the actual image quality?
HighPending customer to Provide InputsOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FWarpage-compensation211.png&form-id=1&field-id=21&hash=fdb84ab26718480a47297e42eea47f53f236288df4511a6ec76c449a34724df6
16-08-202417:3017:450.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalMachine camera lens with parallax free - Machine main camera lens must free from parallax effect to generate orthoscopic images
  • The machine is equipped with a telecentric lens that eliminates parallax effects, ensuring the generation of orthoscopic images.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2Fparallax-free211.png&form-id=1&field-id=21&hash=5a01317fac19a8027085bb7f5c008e080201966b33e4a0405a1873c819262b31
18-08-202415:3015:350.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalSimplified historical buyoff details for rework station - Should be able to indicate the location where selected RefDes is.
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FRepair-Station511.png&form-id=1&field-id=21&hash=b32abb23e4f9753146c77355eb5c3ebb27d33ff80a4546c0d8ae4a2e720e5d0a
18-08-202415:3515:400.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalSimplified historical buyoff details for rework station - Buyoff images
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FRepair-Station1211.png&form-id=1&field-id=21&hash=d1fe677c9169df6bb4f4483c70ab2b2eda9c2eb696d64a887f3a3b9639db3e40
18-08-202415:4015:450.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalSimplified historical buyoff details for rework station - Overview of board
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FRepair-Station2211.png&form-id=1&field-id=21&hash=4adc90a93683c563846485abff826c10a5ef26a7700c86cf9549d026f07e4b0b
18-08-202415:4515:500.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalSimplified historical buyoff details for rework station - List of call as per user buyoff (review judgment should not be adjusted)
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FRepair-Station3211.png&form-id=1&field-id=21&hash=f8a775613db384d9c2c3ba0ec9284bee1b3feb571257a75eb604b2111dc84522
18-08-202416:4516:500.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCustomize inspection logfile
  • The existing V808.5.9 can output the log file, except for the information in the SPC control row.
  • Please let us know when we should modify the logfile to include the information in the SPC control row?
HighPending customer to Provide InputsOoi Weng SanNo
18-08-202416:5016:550.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalAutomated dust and debris cleaning mechanism for bottom side camera - Machine should have automated cleaning mechanism for bottom side camera.
  • Automatically perform the air purge on the bottom camera area after every completed inspection cycle
HighPending Customer Validation to CloseOoi Weng SanNo
18-08-202416:5517:000.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalAutomated dust and debris cleaning mechanism for bottom side camera - This cleaning frequency should be configurable by user
  • Automatically perform the air purge on the bottom camera area after every completed inspection cycle
  • Is this acceptable, or should the cleaning frequency be configurable by the user?
HighPending customer to Provide InputsOoi Weng SanNo
18-08-202417:0017:100.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalMachine internal conveyor width self adjusted upon inspection program loaded
  • Pre-scanning is required before loading the board. The conveyor width should be able to adjust automatically. The scanner must be installed upstream of the machine.
  • What should be the scanning mode of the scanner? Single shot or continuous mode?
  • The machine will automatically adjust the internal conveyor width only if the barcode is scanned.
  • Therefore, the scanner must have a large field of view (FOV) to effectively scan the barcode.
HighPending customer to Provide InputsOoi Weng SanNo
18-08-202420:2020:250.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalExternal program triggering - Machine should have external program triggering capability for any future enhancement. - This features should be configurable by user to be trigger prior to begin or completion of inspection
  • Could you please provide documentation for this external program triggering feature?
HighPending customer to Provide InputsOoi Weng SanNo
19-08-202415-07-202508:1008:150.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalUser level management system - Machine must have capability to set privileges for each user account where it’s divided into various groups.
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNo
19-08-202408:1508:200.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalUser level management system - User management configuration system must execute at centralize server instead of local.
  • Develop user management software with the ability to remotely set user management permissions
HighTarget Release Date: 2025-07-15Ooi Weng SanNo
19-08-202415-07-202508:2008:250.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalUser level management system - User level control should divide into various privileges such as Administrator, Engineer, Technician, Custom and Operator
  • Could you please provide screenshots related to various privileges that are used in other brands to ensure that our R&D team develops the correct privileges?
HighPending customer to Provide InputsOoi Weng SanNo
19-08-202408:3008:350.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalUser level management system - Machine should display user log on datetime and username.
  • Could you please provide screenshots showing how the logon date, time, and username are displayed in other brands' software? This will help our R&D team develop the correct display
HighPending customer to Provide InputsOoi Weng SanNo
19-08-202408:3508:400.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalUser level management system - Administrator should be capable to configure auto time out time duration for each user account.
  • Could you please provide screenshots showing how the auto time-out duration for each user account can be configured in other brands' software? This will help our R&D team develop the correct feature.
HighPending customer to Provide InputsOoi Weng SanNo
19-08-202408:4508:500.08Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalUser level management system - Access via badge scanning for engineer and above and administrator should be capable of both badge and conventional password
  • Could you please provide screenshots showing how access via badge scanning for engineers and above, as well as the option for administrators to use both badge scanning and conventional passwords, is implemented in other brands' software?
  • This will help our R&D team develop the correct feature.
  • Additionally, could you provide information about the badge scanning device used in these implementations?
HighPending customer to Provide InputsOoi Weng SanNo
19-08-202410:0013:303.5Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--RemoteCustomer SiteCustomer & DistributorMES Modification meeting
  • Auto fail not updating in the MES, verified all the settings; readded the confirm fail, but still the same. Added error prevention & now password will be asked for critical defects and when fail after entering the password its updating in the MES
MediumOngoingJitesh TMYes
19-08-202410-09-202410:0019:009Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerMES for CCI machine with Thickness measurement displayed
  • New Update was carried out after which Thickness measurement was displayed.
  • Customer verified with Flex Flow Team and said they need file in xml format.
  • After this update when acknowledge in Repair station was not displayed in machine;
  • Found issue in Flex Network, connected a cross cable between machine and repair station and found result display good.
  • Asked Flex team to check with there networking team on this.
  • Customer need the file in xml format, conveyed the same to R&D waiting for update
MediumPending R&DJitesh TMYes
19-08-202410:3014:304Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100RemoteWork From HomeCustomer & Distributor & InternalFlex Chennai MES Validation
  • Onsite Plexus to use the demo machine to validate
  • Sent the outtxt to Donggan
  • Verify is works and forward the software patch to Jitesh
HighPending R&DOoi Weng SanYes
19-08-202410:3014:304Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteInternalFollow Weng San to learn how MES customization comcept
  • Perform backup existing software
  • Aware the importance of the hide/display of the extension
  • Have to confirm the shortcut icon is actually point to the correct AOIBin folder
  • Have to communicate with customer to ensure their expectation regarding the file format
  • Validate the output of the file format after received software patch from R&D
MediumClosedEng Shang FengNo
19-08-202414:0016:002Service SupportMalfunction TroubleshootMachine HardwareEllsworthManilaPhilippines2D AOIV5300RemoteWork From HomeCustomer & DistributorMachine unable to capture Sign Window properly
  • Checked image quality, the image looks blurry with signs of blockage
  • Ask customer to check for dust on camera
  • After clearing the image becomes clearer
LowClosedChew Yong HuangDust on bottom cameraNoNo
19-08-202414:3016:302Service SupportMalfunction TroubleshootMagicRay Software RelatedEverWinTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalThe top results always Original OK if the previous bottom results faced mark error
  • Suspect due to program
  • Save as new program then overwrite
HighClosedOoi Weng SanSuspect due to programYes
19-08-202414:3016:001.5Service SupportMalfunction TroubleshootMagicRay Software RelatedEverWinTaoyuan CityTaiwan2D AOIV5300RemoteCustomer SiteDistributorAnalyze the root cause of the next inspection Up side result always display original OK after the previous bottom results facing mark error
  • Is due to program issues
HighClosedEng Shang FengIs due to program issuesNo
19-08-202420-08-202414:3016:402.17Service SupportProgramming SupportProgram OptimisationSchneider ElectricReynosaMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalRemote connection to improve programming and stabilize the process.
  • closed
HighClosedBrayan LeonYes
19-08-202417:0019:002Service SupportProgramming SupportProgram OptimisationAltus Group Ltd.RedditchUnited Kingdom2D AOIAllRemoteWork From HomeCustomer & DistributorOptimized Program to reduce False Calls
  • Specific items covered as followed:- PCB image lighting demonstrated Re-training specific components highlighted in email and below Electrolytic capacitors Thru-hole resistor colour band check Glass diode small / large templates and band check for polarity check Resistor top hat polarity and body check Adjusting parameters for body and polarity check Adjusting solder parameters Adjust pin detection and avoid insufficient solder result Tolerances too high Chew Yong Huang updated FermionX component list with modified parameters. This was executed in the demonstration
MediumClosedChew Yong HuangNo
20-08-202406:0007:501.83MagicRay InternalMeeting (Internal)Sales MeetingMagicRayGuadalajaraMexico--LaptopWork From HomeInternalSales weekly meting
  • done
-ClosedBrayan LeonNo
20-08-202415-07-202509:0009:150.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize configuration for Hardstop / secondary authorization - Hardstop or secondary authorization configuration must perform at server level instead of local machine(review terminal).
  • R&D has included this in the roadmap, and it is expected to be developed with a target release date of July 15, 2025.
HighTarget Release Date: 2025-07-15Ooi Weng SanNo
20-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
20-08-202409:1509:300.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize configuration for Hardstop / secondary authorization - During critical defect which require secondary authorization, user must input via badge scanning instead of password
  • Could you provide information about the badge scanning device used in this implementation?
HighPending customer to Provide InputsOoi Weng SanNo
20-08-202409:3009:450.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize configuration for Hardstop / secondary authorization - All the historical details for secondary validation must recorded at server and viewable as raw data and charts as selected time frame. Web-Page
  • Could you please provide a screenshot, any relevant charts, and the raw data?
HighPending customer to Provide InputsOoi Weng SanNo
20-08-202409:4510:000.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize inspection program deployment system - Must not have variation on inspection result especially on call rate and inspection coverage
  • Every machine that loads the program from the server must perform a monthly lighting calibration to minimize variations in the call rate.
HighPending Customer Validation to CloseOoi Weng SanNo
20-08-202410:0010:150.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize inspection program deployment system - Upon local program (Machine A) adjusted and save the program, main program at server and all those loaded programs which currently operating at machine must get synchronize as well
  • Currently under discussion with R&D
HighTarget Release Date: 2025-03-15Ooi Weng SanNo
20-08-202410:0016:006Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerData Logic Barcode scanner installation to read the barcode from bottom side
  • External Barcode setup; fixed the new Barcode stand; reinstall the software; but barcode reading good in Datalogic Application but machine software not reading good
MediumOngoingJitesh TMYes
20-08-202410:1510:300.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize inspection program deployment system - All the alteration made on inspection program must be recorded for traceability which can be accessible by Raw data or charting format on selected time frame with images for referencing.
  • Could you please provide a screenshot, any relevant charts, and the raw data?
HighPending customer to Provide InputsOoi Weng SanNo
20-08-202410:3010:450.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize library system - All those reference or good image must store into server instead of local
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNo
20-08-202410:3012:001.5Service SupportMalfunction TroubleshootProgramming RelatedFlex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalFile naming different, system cannot match up
  • Follow Wong and Yong Huang to troubleshoot the naming problem
  • Found out naming become sub board_1 and got a sub board overlap with the FOV
  • Delete sub board and save the program, then monitor ok
MediumClosedEng Shang FengFile naming different, system cannot match upNo
20-08-202411:1513:001.75Service SupportMeetingService MeetingSchneider ElectricBengaluruIndia--RemoteCustomer SiteCustomer & DistributorMES Modification meeting
  • In "Custom defect type define" the failure code of Schneider was mentioned with code & description; removed the description from here & added the code Alone; Modified the Custom EN as the defect name occurring as per the machine. Added same code for multiple similar failures. After this MES update for auto fail was successful
MediumClosedJitesh TMYes
20-08-202411:5012:200.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionQuiptechGuadalajaraMexico3D AOICubeOnsiteDistributor OfficeDistributor & InternalThe CUBE machine was updated to the latest version.
  • done
No PriorityClosedBrayan LeonNo
20-08-202413:3017:304Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board - Take over YH project
  • Follow Yong Huang to guide Stanley fine tune programming
  • Learn to apply image highlight parameter if special case photo too dark
  • Try do image collection for SPC
HighOngoingEng Shang FengYes
20-08-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationSchneider ElectricBengaluruIndia2D AOIV5300RemoteWork From HomeDistributor & InternalSchneider MES verification
  • Jitesh confirmed the software is now working
HighClosedOoi Weng SanYes
20-08-202415:0018:003Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeDistributor & InternalSetup handheld scanner for manual scan barcode before board loading to machine
  • V5300 still not support for the handheld mode.
  • Pending R&D confirmation if they will enhance this feature.
MediumPending R&DOoi Weng SanNo
20-08-202416:0018:002Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerDefinition of the error code of MagicRay software
  • Replied
MediumClosedOoi Weng SanNo
20-08-202418:0021:003Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteWork From HomeCustomer & Distributor & InternalUpdate to V808.3.9 version to enable the output of the full barcode
  • Customer's new project
HighOngoingOoi Weng SanNo
21-08-202406:0007:001Service SupportMachine CommissioningHardware UpgradeCarelPaduaItaly2D AOIV5200EmailWork From HomeDistributorPreparation for Bitron RIRO installation
  • Provided the steps
  • Pending the schedule to install
MediumPending CustomerOoi Weng SanNo
21-08-202409:0014:005Service SupportCourtesy VisitCollect Data For Improvement ProjectFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalCollect image for AI training purpose
  • Completed for 3 machines
HighClosedOoi Weng SanNo
21-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • Production support
HighOngoingChew Yong HuangYes
21-08-202409:0015:006Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board - Take over YH project
  • Follow Weng San to learn image collection for spc
  • Follow Yong Huang to do 2D AOI programming and fine tune
  • Monitor machine performance
HighOngoingEng Shang FengYes
21-08-202431-10-202409:0018:009Service SupportDocumentationSchematic DiagramInventecBrnoCzechia2D AOIV5300LaptopWork From HomeCustomerPreparation of V5300XL Electrical Schematic Diagram
  • Translation done. submitted to product team. pending their side to edit in CAD software and revert back. Target close by end of Oct 2024.
MediumPending R&DTan Hong AnnYes
21-08-202401-10-202409:0018:009Service SupportDocumentationSchematic DiagramInventecBrnoCzechia2D AOIV5300LaptopWork From HomeCustomerPreparation of V5300XL Electrical Schematic Diagram
  • work on-gping
MediumOngoingTan Hong AnnYes
21-08-202419-08-202409:0018:009Service SupportDocumentationSchematic DiagramInventecBrnoCzechia2D AOIV5300LaptopWork From HomeCustomerPreparation of V5300XL Electrical Schematic Diagram
  • work on-going
MediumOngoingTan Hong AnnYes
21-08-202410:0019:009Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerData Logic Barcode scanner installation to read the barcode from bottom side
  • Barcode reading not good in AOI application; Asked Weng San support; verified all the settings & took Log to check with R&D
MediumOngoingJitesh TMYes
21-08-202412:3013:301Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteCustomer SiteCustomer & Distributor & InternalUpdate to V808.3.9 version to enable the output of the full barcode
  • Request Fengge to modify and verify works
HighClosedOoi Weng SanYes
21-08-202414:0020:306.5Service SupportLong Distance TravelDomesticBitronQueretaroMexico2D AOIV5300OnsiteCustomer SiteCustomerTravel to Queretaro
  • Travel to Queretaro
ClosedBrayan LeonNo
21-08-202416:0016:200.33Service SupportMachine CommissioningHardware Setting OptimisationFlexJuarezMexicoLarge FOV AOIV320RemoteWork From HomeDistributor & InternalWe continue gathering information and videos to share with R&D on this issue. We also shared the information provided by R&D with the client to help them better understand the connections and signals.
  • Pistol was installed by and the comunication done by Quiptech Enginner.
HighClosedBrayan LeonYes
21-08-202417:0018:001Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100RemoteWork From HomeCustomer & Distributor & InternalBarcode scanner trigger timeout, need click continuous scan in order to scan barcode
  • Took remote to analyze, not able to resolved
  • Reschedule to next day 12:30
HighOngoingOoi Weng SanNo
21-08-202417:3021:003.5Service SupportDocumentationTranslationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300LaptopWork From HomeInternalTranslate the Flex Penang Dyson Evaluation
  • Completed
MediumClosedOoi Weng SanNo
21-08-202420:3021:000.5Service SupportMalfunction TroubleshootMachine HardwareFlexMukachevoUkraine2D AOIV5200EmailWork From HomeCustomer & DistributorCE Machine RESET take longer time (>10 seconds)
  • Recomend to connect a wire to short-circuit between S12 and S34
HighPending CustomerOoi Weng SanNo
21-08-202423:5002:152.42Service SupportMalfunction TroubleshootMagicRay Software RelatedQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerThe result images were displayed with distortion.
  • solved
MediumClosedBrayan LeonMVS parameters were adjusted, and after that, more than 50 PCBs were tested, all of which displayed the image correctlyNANo
22-08-202409:0010:001Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteWork From HomeCustomerUpdate Kaifa MES Software
  • Completed
MediumClosedOoi Weng SanNo
22-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
22-08-202413-09-202409:0010:001MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalIcon Series SPI User Manual (English Version) version 5.0
  • Received version from HQ. On-going work
MediumOngoingTan Hong AnnNo
22-08-202409:4516:306.75Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerData Logic Barcode scanner installation to read the barcode from bottom side
  • Took video of the issue & sent to Weng San, As feed back from Weng San tested the PLC number of the stop sensor; & found 51.11; updated the same in the barcode application & Barcode reading was found good; need to sent up for Machine 2
MediumOngoingJitesh TMYes
22-08-202422-08-202410:0011:001Service SupportMalfunction TroubleshootMagicRay Software RelatedLeaptechChennaiIndiaLarge FOV AOIV320RemoteCustomer SiteCustomer & InternalBind program unable to work properly
  • Jitesh has informed me that the binding program has been working stable
HighClosedChew Yong HuangConveyor speed too fastYes
22-08-202410:0018:008Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board - Take over YH project
  • Follow Yong Huang to do programming to differentiate the type of short bracket
  • Place a random window to determine wrong part at the front part of the bracket
  • Monitor machine performance ok, release to production
HighOngoingEng Shang FengYes
22-08-202423-08-202410:0017:307.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionBitronQueretaroMexico2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalVisit to Bitron Querétaro.
  • I helped Marcos Navarro install the VC5300 and accompanied him during the training course, where two programs were created that will run on the machine. I also activated and explained to Maria Guadalupe, an engineer at Bitron, how to enable the lock for a critical component when it fails. We toured the production lines, looking for opportunities and interviewing operators and engineers about their processes
MediumOngoingBrayan LeonNo
22-08-202410:3011:000.5MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
22-08-202412:3015:303Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100RemoteWork From HomeCustomer & Distributor & InternalBarcode scanner trigger timeout, need click continuous scan in order to scan barcode
  • Set the max digit to 11 to avoid read wrong barcode
  • Change the trigger sensor to 51.11 to avoid keep continuous triggering
HighClosedOoi Weng SanYes
22-08-202415:3016:000.5MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternalTranslate the AXI questionnaire based on R&D's answer
  • Completed
MediumClosedOoi Weng SanNo
22-08-202416:0016:300.5Service SupportMalfunction TroubleshootMachine HardwareFlexMukachevoUkraine2D AOIV5200EmailWork From HomeCustomer & DistributorCE Machine RESET take longer time (>10 seconds)
  • Completed
HighClosedOoi Weng SanMake the jump wiring connect like Schneider caseNoYes
23-08-202431-08-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • production support
HighOngoingChew Yong HuangYes
23-08-202413-09-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalIcon Series SPI User Manual (English Version) version 5.0
  • Work On-going
MediumOngoingTan Hong AnnYes
23-08-202410:0018:008Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board - Take over YH project
  • Make sure production is running, use offline to fine tune
  • Load image, open file, fine tune, save and upload
  • today task is to do programming for 1 model
  • take both side photo and insert cad file from pick and place, then offline do programming
  • after finished, monitor machine performance and fine tune
HighOngoingEng Shang FengYes
23-08-202410:0013:303.5Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerData Logic Barcode scanner installation to read the barcode from bottom side
  • Added the same barcode settings of CCI machine-1 to CCI Machine 2; the barcode reading was found good; now both machine barcode reading is good
MediumClosedJitesh TMYes
23-08-202410:0017:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionBitronQueretaroMexico2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalVisit to Bitron Querétaro.
  • Continuation of the VC5300 training course. We planned to meet and get to know Kenia, a buyer at Bitron, but due to a strike by Bitron's production staff, she didn't go to the plant, and we couldn't talk.
MediumClosedBrayan LeonYes
23-08-202414:4515:000.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize library system - Entire inspection parameter store into centralize server
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNo
23-08-202415:0015:150.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize library system - Updating inspection parameter into server based on user privilege
  • Ongoing
HighTarget Release Date: 2025-03-15Ooi Weng SanNo
23-08-202415:3015:450.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCentralize library system - Upon user amend inspection parameter into local machine during finetuning or new development, option must be given for update centralize server or local
  • The option won't pop up automatically, but it can be opened manually to choose whether to save locally or on the server when the user amends inspection parameters.
HighPending customer to Provide InputsOoi Weng SanNo
23-08-202415:4516:000.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalConfigurable input or acceptable characters for board serial number - Machine should have capability to configure special character’s inputs during serial number scanning
  • Could you please provide screenshots showing exactly what needs to be done and how other brands handle this?
HighPending customer to Provide InputsOoi Weng SanNo
23-08-202416:0016:150.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalPCB pattern matching checking - Machine should have board pattern matching function to ensure correct PCBA loaded for inspection - User should be capable to configure (enable or disable) pattern matching function by program.
  • Can we confirm that the correct PCBA is loaded for inspection using the barcode?
HighPending customer to Provide InputsOoi Weng SanNo
23-08-202416:5017:000.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCapturing entire board as image - Machine should be capable to capture entire board image (combine all FOV images as single) - Single image (combine FOV images) for each side of board
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNo
23-08-202417:0017:100.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCapturing entire board as image - Machine should be capable to capture entire board image (combine all FOV images as single) - Image naming as inspection PCBID (unique for each inspection)
  • Image naming consist of Barcode and datetime information
HighPending Customer Validation to CloseOoi Weng SanNo
23-08-202417:1017:200.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCapturing entire board as image - Machine should be capable to capture entire board image (combine all FOV images as single) - Image name or PCBID reflected into inspection log file
  • The image name or PCBID is not reflected in the inspection log file, but if you search by barcode, the corresponding image will be displayed.
HighPending customer to Provide InputsOoi Weng SanNo
23-08-202417:2017:300.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCapturing entire board as image - Machine should be capable to capture entire board image (combine all FOV images as single) - Image save path must be configurable
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNo
23-08-202417:3017:400.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCapturing entire board as image - Machine should be capable to capture entire board image (combine all FOV images as single) - Image deletion duration must be configurable to prevent data accumulation
  • It's not available now; the user can manually delete the folder or files.
HighPending customer to Provide InputsOoi Weng SanNo
23-08-202417:4017:500.17Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalBare or non populated PCB FOV image as reference during finetuning/new assignment process - Machine should have ability to display bare PCB (without component mounted condition) images as reference during finetuning / new inspection parameter assignment activity. - User should be capable to toggle between current board and bare PCB image to validate effectiveness of assigned parameter during tuning process (for individual component)
  • Ongoing
HighTarget Release Date: 2025-03-15Ooi Weng SanNo
23-08-202418:3000:205.83Service SupportLong Distance TravelDomesticBitronQueretaroMexico2D AOIV5300OnsiteCustomer SiteCustomerTravel to Guadalajara
  • done
ClosedBrayan LeonNo
26-08-202413-09-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalIcon Series SPI User Manual (English Version) version 5.0
  • Work on-going. page 88/216
MediumOngoingTan Hong AnnYes
26-08-202409:3010:301Service SupportMalfunction TroubleshootMagicRay Software RelatedInventecTaipeiTaiwan2D AOIV5300PhoneOffice-PenangCustomer & InternalPCBimage consist of small CPU pic
  • Checked with R&D; they are unsure.
  • Pending customer arrange TeamViewer to analyze
LowPending CustomerOoi Weng SanNo
26-08-202428-08-202409:4510:451Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Have a call with Joy, Steven, Guoli to discusses our plan of action
  • As agreed the work flow is as below
  • 26/08-27/08 Translation of the documents & verify the requirement using new DMS version 28/08 Target release date of the software
HighOngoingChew Yong HuangYes
26-08-202410:0018:008Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board - Take over YH project
  • Offline do programming for 1 new model
  • Steps: 1.Take up & down of board photo, save and copy img & txt into file
  • 2. Create AOI folder, copy Model, config file, prjimg, prjtxt
  • 3. Transfer file and start to do offline programming
HighOngoingEng Shang FengYes
26-08-202431-08-202410:0010:050.08Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300LaptopWork From HomeCustomerSPC never shows the data, we try some oncall solution but was not solved.
  • Still waiting for time to check. I already ask again to the Foxconn Enginner
MediumPending CustomerBrayan LeonNAYes
26-08-202411:0011:300.5Service SupportEnquiryTechnical EnquiryDKSHBangkokThailand2D AOIV5000PhoneOffice-PenangCustomer & Distributor & InternalEnquiry on V5000 air regulator specification
  • Replied
LowClosedOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FAFR_BFR_CFR_all-E211.pdf&form-id=1&field-id=21&hash=22c7f6768a54f0892e86d0a9d8565ce2625db8e490072eba799c34930aaf08d0
26-08-202411:0016:005Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerHallmark-Apple B930 Project machine relocate installation and SAT completion & support
  • Activity for the current PO has been completed.
  • Service report was discussed with team.
  • Activity is not fully completed, but as this PO is closed.
MediumClosedJitesh TMYes
26-08-202419:0019:100.17Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSigmaTronTijuanaMexicoConformal Coating AOIVC5300OnsiteDistributor OfficeCustomer & Distributor & InternalTry to progam the calibration thickness measurement application
  • We sent samples to China, and they responded with a report stating that it’s not possible to achieve the coverage that Sigmatron is requesting
HighClosedBrayan LeonYes
26-08-202407-09-202421:0021:150.25Service SupportMalfunction TroubleshootMagicRay Software RelatedVisteonReynosaMexico2D AOIV5300PhoneWork From HomeCustomer & DistributorThey are reporting very high inspection times when using MES.
  • The machine stops for around 14 seconds after reading the QR codes.
HighOngoingBrayan LeonNANo
27-08-202409:0010:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview NG YI CHUAN
  • Completed
-ClosedOoi Weng SanNo
27-08-202409:0016:307.5Service SupportProduct Training3D AOI Application TrainingQuiptechGuadalajaraMexico3D AOIAllOnsiteDistributor OfficeDistributorThey had a training session for their sales team and invited me to show them how the machine operates, image reconstruction, as well as the algorithms and their applications.
  • done
No PriorityClosedBrayan LeonNo
27-08-202410:0011:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview Yong Yik Heng
  • Completed
-ClosedOoi Weng SanNo
27-08-202427-08-202410:0012:002Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Assisted Shanfeng in translating documents
  • Has past back for him to continue the rest
HighOngoingChew Yong HuangYes
27-08-202407-09-202410:3012:001.5Service SupportMalfunction TroubleshootMagicRay Software RelatedVisteonReynosaMexico2D AOIV5300PhoneWork From HomeCustomer & DistributorThey are reporting very high inspection times when using MES.
  • Technical support to Rene regarding tests and actions that needed to be carried out to solve this issue. We couldn’t make progress on the matter, so logs and information were requested for further investigation. The issue was also escalated to Malaysia to request assistance
HighOngoingBrayan LeonNAYes
27-08-202411:0011:300.5Service SupportEnquiryTechnical EnquiryGemmy-tekTaoyuan CityTaiwanLarge FOV AOIV320PhoneOffice-PenangDistributorAnswer Technical enquiry that raised by potential customer of Gemmy-tek
  • Completed
LowClosedOoi Weng SanNo
27-08-202411:3012:000.5MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysia3D SPIIconPhoneOffice-PenangInternalHelp Cui Wei Translate/Answer SPI Justification answer for India potential customer
  • Completed
HighClosedOoi Weng SanNo
27-08-202412:0012:300.5Service SupportEnquiryTechnical EnquiryJabilPenangMalaysia2D AOIV5300EmailOffice-PenangCustomerCalibration Statement for MagicRay V5300
  • Replied email
  • MagicRay recommends that the end user perform lighting calibration monthly and CPK/GRR calibration semiannually.
LowClosedOoi Weng SanNo
27-08-202414:0018:304.5Service SupportMalfunction TroubleshootMachine HardwareIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteOffice-PenangCustomer & DistributorUnable to perform lighting calibration
  • In device manager, lighting com port is not displayed.
  • Customer request distributor onsite troubleshoot
  • connect new comport cable
MediumClosedOoi Weng SanComport cable not connectedNo
27-08-202414:0016:002Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board - Take over YH project
  • Attend training assessment discuss the training progress
  • The meeting conclude the trainee can do programming independently but they still need time to get more familiar
  • Another assessment scheduled at three weeks later on Thursday 19/9
HighClosedEng Shang FengYes
27-08-202414:0016:002Service SupportMeetingService MeetingFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerLearning Transfer Meeting (post 15th day training meeting)
  • Meeting with Flex P5 L&D team, BU supervisors and trainees to understand their situation. Support given so far are OK and no action item for MR
MediumClosedTan Hong AnnNo
27-08-202428-08-202415:0019:004Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5000RemoteWork From HomeDistributorMES Validation
  • The Board stop Procedure is not triggered when barcode is repeated
  • Verified is Software issue due to the sequence wrong way
  • Ask R&D to fixed issue, Pending software
MediumPending R&DChew Yong HuangNo
27-08-202416:0016:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedInventecTaipeiTaiwan2D AOIV5300PhoneOffice-PenangCustomer & InternalPCBimage consist of small CPU pic
  • Customer mentioned wrong machine, its not MagicRay AOI, its other brand
LowClosedOoi Weng SanCustomer mentioned wrong machine, its not MagicRay AOI, its other brandYes
28-08-202410:0015:405.67Service SupportProduct Training2D AOI Hardware TrainingQuiptechGuadalajaraMexico2D AOIAllOnsiteDistributor OfficeDistributor & InternalTraining how to align the X-axis bottom site.
  • Due to a hit that the V5300 machine at the Quiptech office had suffered, it needed to be aligned. We took advantage of the situation to provide training on this topic to Marcos Navarro.
No PriorityClosedBrayan LeonNo
28-08-202410:0010:010.02Service SupportMalfunction TroubleshootMachine HardwareQuiptechGuadalajaraMexico2D AOIV5300OnsiteDistributor OfficeDistributor & InternalThey hit the machine, so now the bottom site x-axis is no aligment.
  • done
LowClosedBrayan LeonX-axis aligmenthM1R050119NoYes
28-08-202411:0018:007MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOffline ProgrammingWork From HomeInternal2D AOI Programming Test
  • Tidy Cad file, load all the components, set mark point
  • Build subboard, then test and debug whole board
  • Completed the test
MediumClosedEng Shang FengNo
28-08-202404-09-202414:0015:001Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Have send Documentation and software to customer
  • Pending validation, customer arrange 4th September to Remote
HighOngoingChew Yong HuangYes
28-08-202428-08-202416:0017:001Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5000RemoteWork From HomeDistributorMES Validation
  • Has implemented the improved version, pending customer validation
MediumPending Customer Validation to CloseChew Yong HuangYes
28-08-202421:0023:002Service SupportMachine CommissioningHardware UpgradeCarelPaduaItaly2D AOIV5200RemoteWork From HomeDistributorPreparation for Bitron RIRO installation
  • Completed
MediumClosedOoi Weng SanYes
29-08-202413-09-202409:0017:008MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalIcon Series SPI User Manual (English Version) version 5.0
  • Work on-going. progress page 121/234
MediumOngoingTan Hong AnnYes
29-08-202410:0010:300.5Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalTree view listing - During program generation process - User should be capable to select view by part number or RefDes
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FTree-View211.png&form-id=1&field-id=21&hash=d8ec9f02db0c7a8aebf9d0eef822570697778c2ae36a6b1f95f9d467467e52d0
29-08-202429-08-202410:0010:100.17Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5000RemoteWork From HomeDistributorMES Validation
  • Currently customer has ended its time at romania, they will update soon during the next business trip
MediumClosedChew Yong HuangSoftware bugYes
29-08-202410:0018:008MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopWork From HomeInternalTry to do 1 model programming with AI method
  • Learn how to use Link and AI programming with Weng San
  • Start doing 1 model programming and whole board test debug
LowClosedEng Shang FengNo
29-08-202410:0016:006Service SupportMachine CommissioningNew Machine InstallationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerNew CCI machine software update
  • Software updated as per the MES update
  • External Barcode reader tested & found working good for Machine 2
MediumClosedJitesh TMNo
29-08-202402-09-202410:0018:308.5Service SupportMachine CalibrationProjector CalibrationQuiptechGuadalajaraMexico3D AOICubeOnsiteDistributor OfficeDistributor & InternalCalibration of projectors on the CUBE machine at the Quiptech office
  • We attempted to calibrate the projectors, but due to the lack of English manuals and practice, this activity was not successfully completed.
HighOngoingBrayan LeonNo
29-08-202410:3010:450.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalTree view listing - During program generation process - Display total quantity of component available within each part number (if list by part number selected )
  • This functionality is not available.
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202410:4511:000.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalTree view listing - During false call tuning process - User should be capable to select view by part number or RefDes
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FCapable-to-select-view-by-part-number-or-RefDes211.png&form-id=1&field-id=21&hash=0d561171a02237cbad324bcd55c3e6d8532bb650076b94b8742f537732ef60d9
29-08-202411:0011:150.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalTree view listing - During false call tuning process - Display total quantity of component available within each part number (if list by part number selected)
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FDisplay-total-quantity-of-component211.png&form-id=1&field-id=21&hash=b762947c282a10b524c469854c1e4c004b0ea35fd54acc6997d96188e40adc04
29-08-202411:1511:300.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalTree view listing - During false call tuning process - Color change for those component tuned and save
  • It is available in the existing V808.5 software, pending user verification.
HighPending Customer Validation to CloseOoi Weng SanNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FColor-change-for-those-component-tuned-and-save211.png&form-id=1&field-id=21&hash=e9f7767a922d03571f5b12a5553c395e32e576cfc74e1f15041112eff0869aa8
29-08-202431-08-202414:0015:001Service SupportMalfunction TroubleshootMachine HardwareIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerTower Light unable to turn green
  • Yesterday Customer has make changes to hardware
  • Have asked customer to run verification below
  • 1. Click adjust conveyor 2. move camera to middle and reset
  • If unable to fixed, will remote in to monitor PLC status
MediumPending CustomerChew Yong HuangM14451K42No
29-08-202415:0015:150.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalAI programming - AI programming to assign inspection parameter automatically upon user introduce component placement details. - All the inspection parameter must be updated automatically and only minor tweaking such as OCV / OCR by user
  • Current MagicRay AI Judgement Roadmap Phases
  • 1st Phase (15th Oct 2024): 1. AI Solder Inspection 2. AI OCR 3. AI Polarity The settings for solder, OCR, and polarity will be very easy.
  • 2nd Phase (15th Dec 2024): 1. Wave Soldering Process 2. Foreign Material Inspection 3. Solder Ball Inspection 4. PTH Blowhole Inspection 5. PTH Not Protruded Inspection
  • 3rd Phase (15th Oct 2025): AI Auto Programming Note: The actual release date is subject to the progress of activities.
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202415:1515:300.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalAI programming - AI programming to assign inspection parameter automatically upon user introduce component placement details. - All the inspection parameter must be updated automatically and only minor tweaking such as OCV / OCR by user
  • Current MagicRay AI Judgement Roadmap Phases
  • 1st Phase (15th Oct 2024): 1. AI Solder Inspection 2. AI OCR 3. AI Polarity The settings for solder, OCR, and polarity will be very easy.
  • 2nd Phase (15th Dec 2024): 1. Wave Soldering Process 2. Foreign Material Inspection 3. Solder Ball Inspection 4. PTH Blowhole Inspection 5. PTH Not Protruded Inspection
  • 3rd Phase (15th Oct 2025): AI Auto Programming Note: The actual release date is subject to the progress of activities.
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202415:3015:450.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalAI programming - AI programming to assign inspection parameter automatically upon user introduce component placement details. - All the inspection parameter must be updated automatically and only minor tweaking such as OCV / OCR by user
  • Current MagicRay AI Judgement Roadmap Phases
  • 1st Phase (15th Oct 2024): 1. AI Solder Inspection 2. AI OCR 3. AI Polarity The settings for solder, OCR, and polarity will be very easy.
  • 2nd Phase (15th Dec 2024): 1. Wave Soldering Process 2. Foreign Material Inspection 3. Solder Ball Inspection 4. PTH Blowhole Inspection 5. PTH Not Protruded Inspection
  • 3rd Phase (15th Oct 2025): AI Auto Programming Note: The actual release date is subject to the progress of activities.
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202415:4516:000.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalAI programming - AI programming to assign inspection parameter automatically upon user introduce component placement details. - All the inspection parameter must be updated automatically and only minor tweaking such as OCV / OCR by user
  • Current MagicRay AI Judgement Roadmap Phases
  • 1st Phase (15th Oct 2024): 1. AI Solder Inspection 2. AI OCR 3. AI Polarity The settings for solder, OCR, and polarity will be very easy.
  • 2nd Phase (15th Dec 2024): 1. Wave Soldering Process 2. Foreign Material Inspection 3. Solder Ball Inspection 4. PTH Blowhole Inspection 5. PTH Not Protruded Inspection
  • 3rd Phase (15th Oct 2025): AI Auto Programming Note: The actual release date is subject to the progress of activities.
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202416:0016:150.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalHistorical / live machine performance - utilization data - Machine performance details must be accessible via web page base on selected date-time-machines
  • Could you please provide a screenshot, any relevant charts, and the raw data?
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202416:1516:300.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopVisa Application CentreCustomer & Distributor & InternalHistorical inspection data via charting - Board review / buyoff data from MagicRay AOI machine send to centralize server (image, inspection, review data, hardstop) upon user complete buyoff activity.
  • Could you please provide a screenshot, any relevant charts, and the raw data regrading hardstop?
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202416:3016:450.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalHistorical inspection data via charting - Historical inspection data in chart form for false call, true call, hardstop, defect code, RefDes, part number, inspection model, machine, on given date and time via web page.
  • Could you please provide screenshots, any relevant charts, and the raw data?
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202416:4517:000.25Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalHistorical inspection data via charting - Historical user review details
  • Could you please provide screenshots, any relevant charts, and the raw data?
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202417:0017:300.5Service SupportImprovement ProjectMachine OperationFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalHistorical inspection data via charting - Auto delete data when exceeding retention limit which was set by user - Auto deletion configuration must have option of Delete image, Delete inspection data, or Delete both
  • Delete both (Image and Inspection Data) are available now.
  • Should the options to delete images and inspection data be available separately, or can we combine them into a single option to delete both? Even if the user keeps the inspection data, they won't be able to view the relevant images.
HighPending customer to Provide InputsOoi Weng SanNo
29-08-202417:0017:300.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabil-LamPenangMalaysia2D AOIV5300RemoteWork From HomeCustomer & DistributorMES not able to output barcode
  • Completed
MediumClosedOoi Weng SanDue to top side didn't create subboardNo
29-08-202404-09-202417:0020:003Service SupportProduct Training2D AOI Application TrainingAltus Group Ltd.RedditchUnited Kingdom2D AOIAllLaptopWork From HomeDistributorTraining for ALTUS UK Anthony for basic understanding on certain topics only
  • Purpose is for Anthony to bring Kentec customer to see V5300 demo at another customer (FT) site. Thus, due to time constraint, he require some basic understanding only at the moment at least able to explain and support on demo session.
MediumOngoingTan Hong AnnNo
30-08-202430-09-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • Production support
HighOngoingChew Yong HuangYes
30-08-202404-09-202409:0015:006MagicRay InternalDocumentation (Internal)Work InstructionMagicRayPenangMalaysia3D AOICubeLaptopWork From HomeInternalCombined High and Low Range Projector Calibration for 3D Cube Model Work Instruction Manual (English Version)
  • Received request from Nancy and Brayan to prepare Combined High and Low Range Projector Calibration for 3D Cube Model Work Instruction Manual (English Version) as an urgent task
HighOngoingTan Hong AnnNo
30-08-202409:3018:008.5Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board - Take over YH project
  • Do 1 programming for new model
  • Test run and fine tune
HighOngoingEng Shang FengYes
30-08-202410:0012:302.5Service SupportMalfunction TroubleshootMagicRay Software RelatedVisteonReynosaMexico2D AOIV5300PhoneWork From HomeCustomer & DistributorThey are reporting very high inspection times when using MES.
  • Remote connection with CQ. Various tests were conducted, but we still couldn’t identify the root cause of the problem. Information was collected again and shared with CQ for further analysis.
HighOngoingBrayan LeonNAYes
30-08-202411:0011:300.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteOffice-PenangCustomer & DistributorRepair station not display result
  • Completed
MediumClosedOoi Weng SanWrong machine nameNo
30-08-202411:0015:004Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteCustomer SiteCustomerMeeting with Mr.Divakar & Mr. Puneeth for New Machine requirement for Apple Improvement Project (B402)
  • Meeting held for a new machine requirement for B402 Project to improve the productivity.
  • verified the Board and suggested the model possible for that product
  • Selva will provide the Quote to AMT
MediumClosedJitesh TMNo
30-08-202413:4514:451MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview LAW YUNG SIANG
  • Completed
-ClosedOoi Weng SanNo
30-08-202402-09-202414:0017:303.5Service SupportMachine CalibrationProjector CalibrationQuiptechGuadalajaraMexico3D AOICubeOnsiteDistributor OfficeDistributor & InternalCalibration of projectors on the CUBE machine at the Quiptech office
  • We attempted the machine calibration again, this time with CQ's support. The calibration was completed, but the 3D reconstruction was very poor. After several attempts, we rescheduled to continue on Monday
HighOngoingBrayan LeonYes
30-08-202404-09-202415:0019:304.5Service SupportProduct Training2D AOI Application TrainingAltus Group Ltd.RedditchUnited Kingdom2D AOIAllLaptopWork From HomeDistributorTraining for ALTUS UK Anthony for basic understanding on certain topics only
  • Day 2 completed. content covered on special chips. due to lack of time, Anthony suggested to continue training on 2/9/2024 on actual v5300 machine for the sample board from customer Kentec
MediumOngoingTan Hong AnnYes
30-08-202417:3018:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200PhoneCustomer SiteDistributorNew MES Integration For Bitron ITALY
  • Target Release Date: 5nd Sep 2024
MediumPending R&DOoi Weng SanYes
31-08-202431-08-202410:0010:00Service SupportEvaluationConformal Coating Inspection - VC5300Plexus RiversidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerPlexus CCI Evaluation with yizhe
  • Currently Yizhe has finish the evaluation
MediumClosedChew Yong HuangYes
31-08-202401-09-202410:0010:00Service SupportEvaluationLarge FOV AOI - V320Altus Group Ltd.RedditchUnited KingdomLarge FOV AOIV320RemoteWork From HomeDistributorEvaluation support for UK V320
  • Unable to meet customer requirement, Switch to V5300
MediumClosedChew Yong HuangYes
01-09-202404-09-202410:0013:003MagicRay InternalDocumentation (Internal)Work InstructionMagicRayPenangMalaysia3D AOICubeLaptopWork From HomeInternalCombined High and Low Range Projector Calibration for 3D Cube Model Work Instruction Manual (English Version)
  • Work Ongoing
HighOngoingTan Hong AnnYes
02-09-202408:3015:006.5Service SupportMachine CalibrationProjector CalibrationQuiptechGuadalajaraMexico3D AOICubeOnsiteDistributor OfficeDistributor & InternalCalibration of projectors on the CUBE machine at the Quiptech office
  • Done. calibration performed
HighClosedBrayan LeonYes
02-09-202409:0018:009MagicRay InternalSoftware Validation3D AOIMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternalVerified 3D AOI software update and calibration
  • Learn 3D AOI software update and calibration with Weng San
  • Set up projector sequence, capture image and use jig to do k calibration
HighClosedEng Shang FengNo
02-09-202413-09-202409:0017:008MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalIcon Series SPI User Manual (English Version) version 5.0
  • Work on-going. Progress 151/240 page
MediumOngoingTan Hong AnnYes
02-09-202404-09-202409:0011:002MagicRay InternalDocumentation (Internal)Work InstructionMagicRayPenangMalaysia3D AOICubeLaptopWork From HomeInternalCombined High and Low Range Projector Calibration for 3D Cube Model Work Instruction Manual (English Version)
  • Work completed. already sent the requested document to Brayan via dingtalk group
HighClosedTan Hong AnnYes
02-09-202413-09-202409:0009:300.5Service SupportDocumentationSchematic DiagramInventecBrnoCzechia2D AOIV5300LaptopWork From HomeCustomerPreparation of V5300XL Electrical Schematic Diagram
  • Received edited version from HQ. Already notify Peggy, she will forward the requested document to customer
MediumClosedTan Hong AnnYes
02-09-202406-09-202410:0017:007Service SupportMalfunction TroubleshootBarcode ScannerEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributorNext board unable to enter board after previous board finish inspection
  • Troubleshooting 1. Redo Program (No effect) 2. huichuan AOI all unable to function properly 3. After upgrade software (No effect) Next step 1. Check with RnD if any different setting required for Huichuan (fuyun) 2. Remote in and recheck if barcode gun setting all correct 3. Remote in and extract log file 4. Consulted with Rnd, suspect usage is wrong New method 1. Try close all barcode setting and let board inspect as usual. verify where the problem is 2. Add six barcode window and run inspection, after that use Repair station to manual scan barcode. Possible scenario 1. Customer will request can scan before entering machine? 2. Why Omron can scan as usual? Updates 02/09 1. RnD said there is no planned update for this request 2. They suggest customer to buy USB to COM adapter 3. Omron have the function to read using USB port. 4. Currently we tested re-scan barcode method by allowing board to enter and inspect, customer disapprove of this method. 5. Tommorow (03/09) will verify using RS232 adapter.
HighPending DistributorChew Yong HuangNo
02-09-202431-10-202410:3017:307Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Installation of the machine carried out. Leveling done.
  • Checked the incoming voltage & power ON the machine. Took Backup.
  • Found License File was expired; Requested Sophie for the same
HighOngoingJitesh TMYes
02-09-202414:0018:004MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayPenangMalaysia3D AOICubeOnsiteOffice-PenangInternalUpdate to V815.2 software version
  • Ongoing
MediumOngoingOoi Weng SanNo
02-09-202416:3018:001.5Service SupportMalfunction TroubleshootMagicRay Software RelatedFoxconnGuadalajaraMexico2D AOIV5300LaptopDistributor OfficeCustomer & Distributor & InternalApparently, the Windows system on a V5300 got corrupted.
  • The computer suddenly failed. Phone support was provided, and it was recommended to replace the CPU with one from an offline machine. After this, a PCI problem occurred because it was already under review due to previous issues, and it was replaced.
HighClosedBrayan LeonThe hard drive and the PCI board were replaced, and the connections were checked.NANo
02-09-202402-09-202417:0020:003Service SupportProduct Training2D AOI Application TrainingAltus Group Ltd.RedditchUnited Kingdom2D AOIAllLaptopOffice-PenangDistributorTraining for ALTUS UK Anthony for basic understanding on certain topics only
  • Anthony attended customer FT side to practice on V5300. He will be presenting demo to new customer Kentec on 5/9/2024. In this session, we went through creating special chips to inspect THT components and explain pin inspections algorithms.
MediumClosedTan Hong AnnYes
02-09-202419:3021:001.5Service SupportMalfunction TroubleshootWindows Operating SystemFlexZalaHungary2D AOIV5300RemoteWork From HomeCustomerWindow Corrupted - Window 11
  • Reinstall all corresponding driver
HighClosedOoi Weng SanWindow CorruptedNo
02-09-202422:0023:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100RemoteWork From HomeCustomer & Distributor & InternalFlex Chennai MES Validation
  • Draft simple XML format for Flex to confirm the output format
HighPending R&DOoi Weng SanYes
02-09-202422:0023:301.5Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomer & InternalRemote connection to add special components and optimize the program
  • Done
LowClosedBrayan LeonNo
02-09-202423:0002:303.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesQuiptechGuadalajaraMexico3D AOICubeRemoteWork From HomeInternalUpdate the 3D Demo machine of Quiptech to latest software V815.2
  • Update successfully.
HighClosedOoi Weng SanNo
03-09-202404-09-202408:0017:009Service SupportProduct Training3D SPI Hardware TrainingH&T - NPE East Europe SrlMadarasRomania3D SPIAllOnsiteCustomer SiteCustomerTraining on 3D SPI
  • 1. Training on programming steps
  • 2. Explain on every inspection algorithm
HighOngoingOng Chin QuanNo
03-09-202409:0012:003MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayPenangMalaysia3D AOICubeOnsiteOffice-PenangInternalUpdate to V815.2 software version
  • Update successfully.
MediumClosedOoi Weng SanYes
03-09-202409:0018:009Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board - Take over YH project
  • Monitor trainee do programming for new model
  • Assist Wong and Yong Huang set up new machine, done power on and test functionality
  • One machine trigger "board inside" during verify conveyor width lane adjustment, found out due to right side unload sensor sensitivity too high
  • Adjust sensor sensitivity and test conveyor width all ok
HighOngoingEng Shang FengYes
03-09-202403-09-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalIcon Series SPI User Manual (English Version) version 5.0
  • work on-going. progress 161/240
MediumOngoingTan Hong AnnYes
03-09-202410:0012:002Service SupportMalfunction TroubleshootMachine Hardware IntermittentFlex-P5-DysonPenangMalaysia2D AOIV5300OnsiteOffice-PenangDistributorMachine unable to homing and adjust width
  • Check the loading sensor, the outgoing sensor is trigger ON all the time
  • Adjusted the sensitivity, all working well
MediumClosedChew Yong HuangSensor sensitivity too highNo
03-09-202403-09-202410:0018:008Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • Production support
HighOngoingChew Yong HuangYes
03-09-202431-10-202410:0016:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Updated the License File.
  • Found Power Device Door Open error. Checked all the settings; found the Door Open sensor not working because of the distance; tried to move the sensor but not possible; bypass the sensor and resume evaluation.
  • lighting calibration carried out;
  • 3D image was not forming; enabled the GET WHOLE PICTURE WITH HIGH INFO after this 3D image was displayed.
HighOngoingJitesh TMYes
03-09-202410:3012:001.5Service SupportProduct TrainingCCI Application TrainingBitronQueretaroMexicoConformal Coating AOIAllPhoneWork From HomeDistributor & InternalExplanation to Marcos Navarro regarding questions about the application of Maximum and Minimum Areas found in Extra Exposit or Less Exposit.
  • Done
No PriorityClosedBrayan LeonNo
03-09-202406-09-202415:0016:001Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Communicated with Fox, Current plan is to study zebra barcode and convert to COMPORT.
HighOngoingChew Yong HuangYes
03-09-202422:0023:001Service SupportProduct Training2D AOI Application TrainingQuantaMonterreyMexico2D AOIAllRemoteWork From HomeCustomerExplanation to the afternoon shift engineer on how to add components and place them in the sub-board.
  • Done
No PriorityClosedBrayan LeonNo
04-09-202404-09-202408:0017:009Service SupportProduct Training3D SPI Hardware TrainingH&T - NPE East Europe SrlMadarasRomania3D SPIAllOnsiteCustomer SiteCustomerTraining on 3D SPI
  • 1. Finish the training
  • 2. Answer customers' questions
HighClosedOng Chin QuanYes
04-09-202409:0018:009MagicRay InternalSoftware Validation2D AOI DoubleAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300OfficeOffice-PenangInternalValidation of Auto Switching Programming
  • Learn how to create auto switching programming based on different type of barcode with Hong Ann and Yong Huang
  • Prepare to support Anthony for demo on the switching program
HighOngoingEng Shang FengNo
04-09-202406-09-202409:3010:000.5Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Currently Tuan has move the installation date to 06 september 3pm malaysia time
HighOngoingChew Yong HuangYes
04-09-202430-09-202410:0010:00Service SupportEvaluationLarge FOV AOI - V320QuiptechGalwayIrelandLarge FOV AOIV320RemoteWork From HomeDistributorExternal Barcode for V320 for evaluation
  • Pending Customer Board dimension and barcode type
MediumPending customer to Provide InputsChew Yong HuangNo
04-09-202404-09-202410:0010:00Service SupportMalfunction TroubleshootMachine HardwareIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerTower Light unable to turn green
  • Fixed, Adjust lane
MediumClosedChew Yong HuangCustomer forgot to adjust lane width after resetM14451K42NoYes
04-09-202431-10-202410:0018:308.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Software updated, & PLC updated
  • 3D projector Calibration with support of Weng San
  • Software updation carried out; After software update found that conveyor movement slow..
  • Machine is running good
HighOngoingJitesh TMYes
04-09-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HConference CallWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • The modification involves changing the protocol from DLL type to API, which means it is a completely new implementation.
  • Pending Distributor whether chargeable or FOC
MediumPending DistributorOoi Weng SanNo
04-09-202415:3019:304Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia3D AOICubeRemoteWork From HomeInternalNew Demo machine that undergo evaluation in Salcomp to latest V815.2 software
  • 3D calibration is completed
  • Still problem with conveyor return speed to slow
HighOngoingOoi Weng SanNo
04-09-202417:0021:004Service SupportMalfunction TroubleshootMagicRay Software BugsFlexZalaHungary2D AOIV5300RemoteWork From HomeInternalRepair station not able to display inspection results
  • Due to barcode consist new line
  • Updated the software to V808.5.9
HighClosedOoi Weng SanDue to barcode consist new lineNo
04-09-202418:2018:350.25Service SupportMalfunction TroubleshootMagicRay Software RelatedVisteonReynosaMexico2D AOIV5300PhoneWork From HomeCustomer & DistributorThey are reporting very high inspection times when using MES.
  • closed
HighClosedBrayan LeonWe change the light setting to look for the QRNAYes
05-09-202406-09-202408:0017:009Service SupportProduct Training3D AOI Hardware TrainingH&T - NPE East Europe SrlMadarasRomania3D AOIAllOnsiteCustomer SiteCustomerTraining on 3D AOI
  • 1. Give Mihai on 3D AOI training
MediumOngoingOng Chin QuanNo
05-09-202409:0018:009MagicRay InternalSoftware Validation2D AOI DoubleAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300OfficeOffice-PenangInternalValidation of Auto Switching Programming
  • Try to do myself to validate the auto switching programming
  • Prepare to support Anthony for demo of auto switching programming
  • Anthony update customer need reschedule
HighPending CustomerEng Shang FengYes
05-09-202413-09-202409:0017:308.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalIcon Series SPI User Manual (English Version) version 5.0
  • work on-going. progress: page 224/249
MediumOngoingTan Hong AnnYes
05-09-202431-10-202410:0017:007Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Program Creation started
  • Found that 3D image construction issue. Need to provide PCB image color each time to get the correct 3D Image
HighOngoingJitesh TMYes
05-09-202414:0014:300.5Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerCamera not able to acquired photo
  • Please be aware that the Basler camera requires a specific lens, a 12V power supply, brackets for lens and camera, camera lan cable and camera trigger cable.
  • The quote will include all the necessary parts for replacing the Baumer camera.
  • Sophie sent the quotation
LowPending CustomerOoi Weng SanYes
05-09-202414:0018:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesEverWinTaoyuan CityTaiwan3D AOICubeRemoteWork From HomeDistributorUpdate to V815.2 software version for better 3D Image Construction
  • Done PLC and software update
  • Pending re-calibration, previous calibration only turn 0.25mm for haft round
MediumOngoingOoi Weng SanNo
05-09-202415:0018:003Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSimplexMonzaItaly3D AOICubeRemoteOffice-PenangDistributorUpdate to V815.2 software version for better 3D Image Construction Simplex
  • Completed
MediumClosedOoi Weng SanNo
05-09-202416:0016:300.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesSalcompChennaiIndia3D AOICubeRemoteWork From HomeInternalNew Demo machine that undergo evaluation in Salcomp to latest V815.2 software
  • Required to set adjust width Y axis uniform speed
HighClosedOoi Weng SanYes
06-09-202406-09-202409:0017:008Service SupportProduct Training3D AOI Application TrainingH&T - NPE East Europe SrlMadarasRomania3D AOIAllOnsiteCustomer SiteCustomerTraining on 3D AOI
  • 1. Complete the training
MediumClosedOng Chin QuanYes
06-09-202413-09-202409:0016:007MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalIcon Series SPI User Manual (English Version) version 5.0
  • English version translation completed. Submitted to HQ and pending for formatting
MediumPending R&DTan Hong AnnYes
06-09-202410:0018:008MagicRay InternalMiscellaneousOthersPlexus RiversidePenangMalaysia--Onsite-InternalTransfer machine from customer site to office
  • Follow up the machine transfer process with Weng San
  • Format customer hardisk, check machine appearance before wrapping and loading to truck for transfer
-ClosedEng Shang FengNo
06-09-202431-10-202410:0018:308.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Reported to Weng San on 3D image construction Issue
  • R&D verified the machine & suggested to carry out Projector Calibration again
  • With support of R&D, Projector calibration carried out. After this 3D construction was found good.
HighOngoingJitesh TMYes
06-09-202410:0012:002Service SupportMalfunction TroubleshootMagicRay Software RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalRemote connection with Ooi Weng to restore and configure the hard drive where Windows was corrupted.
  • done
HighClosedBrayan Leonhe necessary software and configurations were loaded to ensure the machine operated correctly.M1P490486No
06-09-202411:0012:001Service SupportMachine CommissioningRelocate InstallationPlexus RiversidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerPrepare the machine to ship to Jabil India
  • Onsite Delete all the data
HighOngoingOoi Weng SanNo
06-09-202412:0014:302.5Service SupportMalfunction TroubleshootMachine HardwareKaifaSan JoseUnited States2D AOIV5300RemoteWork From HomeCustomer & InternalThe connection was made for the repair station to function properly. Troubleshooting was done to determine why the clamping system wasn’t activating and the board wasn’t being clamped correctly.
  • done
MediumClosedBrayan LeonThe damaged solenoid valve was detected, and it is recommended to replace itNANoNo
06-09-202414:0017:003Service SupportMalfunction TroubleshootBarcode ScannerFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributorInovance PLC not able to use USB type scanner
  • Tried the same method as Omron PLC, but Inovance PLC not able to works like Omron PLC
  • R&D said Inovance PLC not able to use USB type scanner
  • Already raise the new requirement in DingTalk
HighPending R&DOoi Weng SanNo
06-09-202406-09-202414:0015:001Service SupportMalfunction TroubleshootBarcode ScannerEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributorNext board unable to enter board after previous board finish inspection
  • Attempt to change the Output signal together with Wengsan
HighOngoingChew Yong HuangYes
06-09-202413-09-202415:0018:003Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Software unable to export and display OEE and CT data
  • Have collected Data for Rnd to analysis
HighPending R&DChew Yong HuangYes
06-09-202417:0018:301.5Service SupportMachine CommissioningRelocate InstallationPlexus RiversidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerPrepare the machine to ship to Jabil India
  • Verify the machine condition and remove battery
HighClosedOoi Weng SanYes
06-09-202422:4501:152.5Service SupportMalfunction TroubleshootWindows Operating SystemFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeDistributorWindows corrupted need reinstall all the related drivers
  • Completed all MagicRay driver's configuration
HighClosedOoi Weng SanWindows corruptedM1P490486No
07-09-202401:0002:001Service SupportMalfunction TroubleshootMachine HardwareKaifaSan JoseUnited States2D AOIV5300RemoteWork From HomeCustomerMachine Clamper unable to clamp PCB
  • Using manual trigger to check function
  • Checked Hardware, found that solenoid is not functioning properly
HighClosedChew Yong HuangSolenoid DamageNoNo
07-09-202402:0003:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingKaifaSan JoseUnited States2D AOIV5000RemoteWork From HomeCustomerRepair Station Unable to display inspection Data
  • Redo Repair station IP setting
HighClosedChew Yong HuangWrong IP addressNo
07-09-202414:0014:300.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeCustomer & DistributorCamera unable to acquire photo
  • Completed
HighClosedOoi Weng SanIP address become autoNo
09-09-202405:3009:203.83Service SupportLong Distance TravelDomesticFlexAguascalientesMexicoConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalTrevel from Guadalajara to Aguascalientes.
  • done
MediumClosedBrayan LeonNo
09-09-202409:0018:009Service SupportMalfunction TroubleshootMachine Hang IssuesFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • 1. Problem: 3D laser skip scan height inspection for certain part.
  • Rootcause: Parameter "Line Length" set too high, range for LJX-8080 is 30-39mm, current set 72mm will affect the scanning area. Solution: Adjust the line length to 35mm, try running and scan, can detect the component height inspection
HighOngoingEng Shang FengNo
09-09-202409:0010:001MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalSetting up of wiring cables in office training area
  • wire cables organizing done for two PCs
-ClosedTan Hong AnnNo
09-09-202410:0018:008Service SupportDocumentationTracking ReportFlex-P5PenangMalaysia2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalCompile Flex Penang P5 Requirement Tracking_20240909
  • Completed
MediumClosedOoi Weng SanNo
09-09-202431-10-202410:0018:008Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Understand the 3D application & Programming started
HighOngoingJitesh TMYes
09-09-202410:3016:306Service SupportProgramming SupportProgram CreationFlexAguascalientesMexicoConformal Coating AOIVC5300OnsiteCustomer SiteDistributor & InternalOnsite visit to create and fine-tune the program for both the top and bottom parts
  • done
HighClosedBrayan LeonNo
09-09-202430-09-202411:0017:306.5MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI V36815 Newly Added Feature Software Release Note
  • work on-going
MediumOngoingTan Hong AnnNo
09-09-202415:3017:001.5Service SupportMalfunction TroubleshootMagicRay Software RelatedSchneider ElectricBengaluruIndia2D AOIV5300RRemoteCustomer SiteDistributorNew Machine Software Update
  • Update the machine with the same version of the current machine with MES update to use the current available programs
MediumClosedJitesh TMSoftware version update for new machineNo
09-09-202416:0017:001Service SupportMalfunction TroubleshootMagicRay Software RelatedFlexTabHungary2D AOIV5300RemoteCustomer SiteCustomerGBS Offline System software Update
  • GBS Offline programming system was updated to the same version as used in Flex Hungary
MediumClosedJitesh TMSoftware was in different versionNo
10-09-202409:0017:008Service SupportLong Distance TravelOverseasAltus Group Ltd.RedditchUnited Kingdom2D AOIV5200OnsiteDistributor OfficeDistributorTravel from Hungary to UK
  • 1. Travelling from Hungary to UK
MediumClosedOng Chin QuanNo
10-09-202409:0018:009Service SupportMalfunction TroubleshootMachine Hang IssuesFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • Problem: During continuous scanning, 1st time running ok, starting from 2nd time will hang
  • Solution: Try copy log file to R&D, found out no software bug, cant identify rootcause. Then, we cancel continuous running and try normal running, result turns out ok and the hang issue is not showing, still under monitoring.
HighUnder MonitorEng Shang FengYes
10-09-202413-09-202409:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI V36815 Newly Added Feature Software Release Note
  • Setting up AI reconfirmation in office cube and working on the document
MediumOngoingTan Hong AnnYes
10-09-202410:0010:300.5Service SupportMalfunction TroubleshootMVD Software Dongle KeyGemmy-tekTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangCustomer & DistributorNot able to read barcode via Hik Key
  • Completed
LowClosedOoi Weng SanRun as administratorNo
10-09-202410-09-202410:0018:008Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Verify using Flex P5 machine
  • Currently DMS working as normal, means all data can be displayed, the root cause has two issues. 1. DMS Bin corrupt. 2. Got a driver didn't install, will add it into the user manual.
  • Will arrange second visit to verify again
HighPending R&DChew Yong HuangYes
10-09-202431-10-202410:0016:306.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Program Creation completed for 1 program
  • false call optimization on going
HighOngoingJitesh TMYes
10-09-202410:3015:254.92Service SupportProduct TrainingCCI Application TrainingFlexAguascalientesMexicoConformal Coating AOIAllOnsiteCustomer SiteCustomer & Distributor & Internal"Programming training for the creation of conformal coating programs
  • done
MediumClosedBrayan LeonNo
10-09-202414:0018:004Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteWork From HomeCustomer & InternalModify MES output from V000 to MagicRay NG Code
  • Completed
LowClosedOoi Weng SanNo
10-09-202417:0021:304.5Service SupportLong Distance TravelDomesticFlexAguascalientesMexico2D AOIV5300OnsiteCustomer SiteInternalTravel from Aguascalientes to Guadalajara
  • done
ClosedBrayan LeonNo
11-09-202412-09-202408:0017:009Service SupportExhibitionAltus Technology Days (United Kingdom)Altus Group Ltd.RedditchUnited Kingdom2D AOIV5200Onsite-InternalExhibition in AMTC, Coventry
  • 1. Introduce machines to potential customer
-OngoingOng Chin QuanNo
11-09-202411-09-202409:0018:009MagicRay InternalEnquiry (Internal)Software EnquiryJabilHCMCVietnam2D AOIV5300OfficeOffice-Penang-Technical Enquiry with 国立
  • Ask on the Data export details
HighOngoingChew Yong HuangNo
11-09-202413-09-202409:0017:008MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI V36815 Newly Added Feature Software Release Note
  • Work on-going. Tried installed the AI reconfirmation function on office Cube. Found not able to produce AI - OK results (only AI -NG result produced). RND remote but still same issue. they taken the program files and try to investigate
MediumPending R&DTan Hong AnnYes
11-09-202409:1511:001.75Service SupportMalfunction TroubleshootMES RelatedFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerAfter barcode scan MES error occurred in B930 Project (New Transfer Line)
  • Verified and found that the System Name was given wrong
  • Changed the name & tested some Panels & found working good
MediumClosedJitesh TMSystem name was mentioned Wrong in MES portalNo
11-09-202410:0011:001Service SupportMachine CommissioningSMEMAEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorEnquiry on SMEMA communication port
  • Guide 小黄 in changing SMEMA head to fit our machine
  • Currently able to detect signal and run smoothly
MediumClosedChew Yong HuangNo
11-09-202410:0012:002Service SupportEvaluationConformal Coating Inspection - VC5300EverWinTaoyuan CityTaiwanConformal Coating AOIVC5300OnsiteCustomer SiteDistributor & InternalEvaluation of a pcb board from customer
  • Found out the UV light source too dark for evaluation to proceed. After discussion with Weng San, decide to deliver the board to ShenZhen for evaluation.
MediumClosedEng Shang FengNo
11-09-202430-09-202410:0012:302.5Service SupportMalfunction TroubleshootMagicRay Software RelatedKaifaSan JoseUnited States2D AOIV5300RemoteWork From HomeCustomer & InternalReview to understand why the machine is not performing image inspection. The robot moves to the position, but no image is displayed, and the camera is not being recognized
  • It is still pending to check the voltage sources to ensure the camera is receiving the correct voltage. I’m waiting for a response from the Kaifa engineer.
MediumPending CustomerBrayan LeonNANo
11-09-202411:0012:001Service SupportEnquirySoftware EnquiryInventecTaipeiTaiwan2D AOIV5300LaptopWork From HomeCustomerHow to export image for non component area
  • Create tutorial video to explain
LowClosedOoi Weng SanNo
11-09-202431-10-202411:4518:006.25Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Program Optimization with production running boards to make 0 False Calls
HighOngoingJitesh TMYes
11-09-202412:0013:001Service SupportEnhancement SuggestionCustomerFoxconnTaoyuan CityTaiwan2D AOIV5300EmailWork From HomeCustomer & DistributorAOI Account & Password Login Issue
  • After a thorough evaluation by our R&D department regarding your modification request, we are currently unable to accommodate it due to the following reasons:
  • Making such extensive modifications would result in a massive workload. These changes involve design flaws in the existing system architecture, and any adjustments of this nature would have to wait until the new architecture is launched.
  • The new architecture for the dual-sided functionality is expected to be available at the earliest next year, and we cannot guarantee that your request will be met in the short term.
  • If your request is mainly to trace the source of an issue when a missed detection occurs, the current system provides a backtracking feature through saved programs. By default, the system saves 10 programs. If needed, we can increase the number of saved programs.
  • Although modification logs can achieve backtracking, in practice, the modification records cannot fully prove whether the program has resulted in a missed detection.
  • With the existing program backtracking mechanism, it is already possible to directly detect missed detections, meeting your backtracking requirements.
MediumClosedOoi Weng SanNo
11-09-202412-09-202413:3020:307Service SupportExhibitionSMTA (Guadalajara)SMTAGuadalajaraMexico--Onsite-InternalSMTA Guadalajara
  • in process
-OngoingBrayan LeonNo
11-09-202414:0016:002Service SupportMalfunction TroubleshootProgramming RelatedGemmy-tekTaoyuan CityTaiwanLarge FOV AOIV320RemoteOffice-PenangDistributorMachine unable to detect subboard
  • Ask them to re-crop the image including overlapping region
  • Currently able to run smoothly
MediumClosedChew Yong HuangNo overlapping regionNo
11-09-202416:3017:050.58Service SupportProgramming SupportProgram OptimisationKaifaPenangMalaysia2D AOIV5000RemoteOffice-PenangCustomerRemote programming support
  • Chong Kaifa called up to request for help on programming. Adjust false call for his program
LowClosedTan Hong AnnNo
12-09-202412-09-202408:0017:009Service SupportExhibitionAltus Technology Days (United Kingdom)Altus Group Ltd.RedditchUnited Kingdom2D AOIV5200Onsite-InternalExhibition in AMTC, Coventry
  • 1. Introduce machines to potential customer
-ClosedOng Chin QuanYes
12-09-202410:0018:008Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • Problem: For bottom side, thru pin and other components, can't generate the 3D image; For top side, 3D image got spike
  • Solution: Analyze with Yi Zhe, tune laser parameter to check whether got issue or not; try generate 3D image for both side and check condition, 3D image generated properly, still under monitoring
HighUnder MonitorEng Shang FengYes
12-09-202410-10-202410:0011:001Service SupportImprovement ProjectMachine OperationSchneider ElectricBengaluruIndia2D AOIV5300RRemoteCustomer SiteCustomerSchneider Needs FPY more than 95%, but currently achieving around 85%, so need to improve the FPY
  • Meeting held with AMT engineers & suggested them a uniform way to address this issue..
  • Daily discussion will be held for this
HighOngoingJitesh TMNo
12-09-202431-10-202411:0017:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Program Optimization with NG panel to detect all the defects
HighOngoingJitesh TMYes
12-09-202411:0020:309.5Service SupportExhibitionSMTA (Guadalajara)SMTAGuadalajaraMexico--Onsite-InternalSMTA Guadalajara
  • done
-ClosedBrayan LeonYes
12-09-202414:0014:300.5Service SupportEnquiryProgramming EnquiryGemmy-tekTaoyuan CityTaiwanLarge FOV AOIV320LaptopOffice-PenangDistributorHow to enable bad board check for V320
  • Sent the operation manual
LowClosedOoi Weng SanNo
12-09-202414:3015:301Service SupportMalfunction TroubleshootMES RelatedEverWinTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorIntermittent not able to generate mes file
  • Suspect due to customer network error
LowClosedOoi Weng SanSuspect due to customer network errorNo
13-09-202406:0014:008Service SupportLong Distance TravelOverseasAltus Group Ltd.RedditchUnited Kingdom2D AOIV5200OnsiteDistributor OfficeDistributorTravelling back from UK to Hungary
  • 1. Closed
MediumClosedOng Chin QuanNo
13-09-202410-10-202410:0012:002Service SupportImprovement ProjectMachine OperationSchneider ElectricBengaluruIndia2D AOIV5300RRemoteCustomer SiteCustomerSchneider Needs FPY more than 95%, but currently achieving around 85%, so need to improve the FPY
  • False Call optimization explanation to AMT team
HighOngoingJitesh TMYes
13-09-202413:0015:002Service SupportMachine CommissioningRelocate InstallationJabilPuneIndiaConformal Coating AOIVC5300OnsiteOffice-PenangInternalMonitor machine shipment to Jabil India
  • Completed
HighClosedOoi Weng SanNo
13-09-202413-09-202413:0018:005Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Use Premtronic machine to simulate Offline DMS usage
  • So far all application can be used and data can be updated in real time
  • Cycletime Calculation have error, have feedback to R&D
HighPending R&DChew Yong HuangYes
13-09-202413:0018:005MagicRay InternalEnquiry (Internal)Software EnquiryJabilHCMCVietnam2D AOIV5300OfficeDistributor Office-Technical Enquiry with 国立 passed by YH
  • Assist Yong Huang to evaluation dms software and collect data to 国立
HighClosedEng Shang FengYes
13-09-202414:3015:301Service SupportMachine CommissioningRelocate InstallationPlexus RiversidePenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerPrepare the machine to ship to Jabil India
  • Pickup done, transfer to Jabil Pune India
HighClosedOoi Weng SanYes
13-09-202430-11-202415:0017:002MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayPenangMalaysia3D SPIIconEmailWork From HomeInternalPlan for the update of Icon software to show the optimal 3D image
  • Required latest calibration kits to recalibrate the projector
  • Sophie work on the application
  • Mexico - Brayan - 1 set Hungary - Akos - 1 set India - Jitesh - 1 set Malaysia - Training Department - 1 set Malaysia - After-sales - 2 sets (for after-sales installation trips)
MediumOngoingOoi Weng SanNo
16-09-202417-09-202409:0017:008Service SupportMachine CommissioningHardware UpgradeFlexZalaHungary2D AOIV5300OnsiteCustomer SiteCustomer & DistributorLine laser installation
  • 1. Hardware installation (Laser bracket, conveyor extension block, wiring for laser servo, absorber for y axis)
HighOngoingOng Chin QuanNo
16-09-202415-10-202411:0017:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Program optimization with NG panels to detect all the defects
HighOngoingJitesh TMYes
17-09-202417-09-202408:0017:009Service SupportMachine CommissioningLaser Tuning - LineFlexZalaHungary2D AOIV5300OnsiteCustomer SiteCustomer & DistributorLine laser installation
  • 1. Software set up (Keyence software and MagicRay software settings setup)
  • 2. Line laser distance optimization
  • 3. Show the customer the 3D images reconstructed
HighClosedOng Chin QuanYes
17-09-202410:0012:302.5Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteCustomer SiteCustomerNew requirement on underfill inspection & current MES update
  • Explained our machines to customer
MediumClosedJitesh TMNo
17-09-202410:2011:301.17Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300LaptopWork From HomeCustomer & InternalExplanation of why the bridge windows were not programmed correctly and suggestions to fix this problem.
  • done
No PriorityClosedBrayan LeonNo
17-09-202410-10-202413:3015:302Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerMES for CCI machine with Thickness measurement displayed
  • MET the IT team and provided the sample xml file, customer need to check on this
MediumPending CustomerJitesh TMYes
17-09-202420:3021:000.5MagicRay InternalMeeting (Internal)Service MeetingMagicRayGuadalajaraMexico--LaptopWork From HomeInternalWW50 Weekly service meeting
  • done
-ClosedBrayan LeonNo
18-09-202409:0010:001Service SupportEnquiryTechnical EnquiryAltus Group Ltd.RedditchUnited KingdomSemiconductor Packaging AOIS1000EmailWork From HomeInternalTechnical Enquiry Customer regarding Semiconductor
  • Key inspection criteria were as follows, Position, Height, Crack and damage on the wires & Double-layered wires
  • I consulted with the Semiconductor Product Manager, and there are currently no solutions for points 2, 3, and 4.
HighClosedOoi Weng SanNo
18-09-202409:0017:008Service SupportMachine CommissioningNew Machine InstallationFlex LTDTimisoaraRomania2D AOIV5300OnsiteCustomer SiteCustomer & DistributorInstallation of flex flow on the machine
  • 1. Discuss with customer on the mes flow (fftester or webservice)
  • 2. Answer customer question on machine latest function
  • 3. Record the translation issue (chinese characters) in the software
  • 4. Set up the path for the program files
MediumClosedOng Chin QuanNo
18-09-202410:0017:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionSchneider ElectricBengaluruIndia2D AOIV5300ROnsiteCustomer SiteCustomerSchneider has query on False call improvement & achieve FPY
  • Meeting with Khadar; discussed the issue related to False calls; Conveyed them we will provide support to achieve the FPY
  • Will conduct a weekly meeting with schneider team till the FPY is met.
  • New machine barcode configuration done. Need to fix a stand to make this read
HighClosedJitesh TMNo
18-09-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
18-09-202411:0014:003MagicRay InternalDocumentation (Internal)Software InterfaceMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternalAXI VX2000-中英文翻译(V1.3.31-202409)_20240918_Translated By Weng San
  • Completed
HighClosedOoi Weng SanNo
18-09-202411:0011:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsKaifaPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerImage missing in repair station
  • Reset default of Repair station interface
LowClosedChew Yong HuangSoftware bugNo
18-09-202418-09-202414:0018:004MagicRay InternalEnquiry (Internal)Software EnquiryJabilHCMCVietnam2D AOIV5300OfficeDistributor Office-Technical Enquiry with 国立
  • Found out new bug in the software
  • Availability, performance and yield graph shows data over 100% when actual data is below it
  • Feedback to 国立
HighOngoingChew Yong HuangYes
18-09-202416:3017:301Service SupportMalfunction TroubleshootMagicRay Software RelatedFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteWork From HomeCustomerCertain FOV Image blur issues
  • Increase the value of Short distance FOV illumination threshold
HighClosedOoi Weng Santhe FOV distance too near, cause the photo is acquired before completely stopNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2F00445c309907ba0feff8c42c01b25d7211.png&form-id=1&field-id=21&hash=576931190e54c1cd0dee7dbc99b43dd4db006ca1b4e7e37bee40d941b0bccaac
18-09-202416:3020:304Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexOfakimIsrael2D AOIV5200LaptopWork From HomeInternalAdd delay time for auto click mini tool
  • Works in second version
MediumClosedOoi Weng SanNo
19-09-202407:1508:100.92MagicRay InternalMeeting (Internal)Sales MeetingMagicRayGuadalajaraMexico--LaptopWork From HomeInternalSales Weekly meeting.....
  • done
-ClosedBrayan LeonNo
19-09-202408:3009:000.5Service SupportMalfunction TroubleshootMagicRay Software Dongle KeyAdvanced EnergyMexicaliMexico2D AOIV5300LaptopWork From HomeInternalNot able to update the software after expiration
  • Completed
LowClosedOoi Weng SanRequired to update another patch file firstNo
19-09-202409:0010:001Service SupportEnquiryTechnical EnquiryFoxconnTaoyuan CityTaiwan2D AOIV5300LaptopWork From HomeInternalMachine Load Capacity Confirmation
  • Pully type 30kg and 6mm board thickness
HighClosedOoi Weng SanNo
19-09-202427-09-202409:0013:004Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexTimisoaraRomania2D AOIV5300OnsiteCustomer SiteCustomerThe repair result is not auto refreshing
  • 1. Try with the latest version software, and it is still the same
  • 2. Check firewall, antivirus, advanced sharing settings, all correct
MediumOngoingOng Chin QuanNo
19-09-202431-10-202411:0014:003Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV5300RemoteWork From HomeCustomerin Flex GBS New Software version AI programming Features & Auto program creation not working with AI
  • verified and found AI not generating the program; Need to take remote and check the machine in Hungary
  • Explained the other features of New software versions
  • Explained the FF working & placing the barcode window
LowOngoingJitesh TMNo
19-09-202411:0012:301.5Service SupportProgramming SupportProgram OptimisationQuiptechGuadalajaraMexico2D AOIV5300LaptopWork From HomeDistributor & InternalExplanation on how to create a program from scratch without CAD or Gerber files. Explanation and sharing of information on how to run CPK, as well as assistance with the calibration process.
  • done
LowClosedBrayan LeonNo
19-09-202412:0013:001Service SupportMalfunction TroubleshootMachine HardwareSimplexMonzaItaly2D AOIA10EmailWork From HomeDistributor & InternalRust issues of A10 installation in Carel Croatia
  • The front edge of the machine: In the area indicated by the black circle in the picture, rust appeared on one machine. QC reviewed the previous photos, and there was no rust at that time. As seen in the picture on the left, rust formed on the iron plate extending from the interior of the machine to the outside. The paint spray was not handled well, and after the cover was added, the rust became exposed after some time.
  • Rust at the bottom of the machine: Before shipment, QC team did not specifically check the bottom of the machine. There are no photos. According to the customer's pictures, the paint spray process in that area was not well done. Additionally, it may have been touched during transportation when the machine was pushed by a pallet jet.
  • Improvement measures: 3.1 The sheet metal supplier for these two A10 units was Pujing. Previously, they were the sole provider for the A10 sheet metal. Due to various quality issues (including rusting), we have ceased sourcing from Pujing and have started in-house production. 3.2 For future sheet metal materials, QC team will prioritize inspecting the spray coating, especially on the bottom. 3.3 QC Team are currently evaluating galvanized sheets with enhanced rust resistance. This solution is under assessment.
HighClosedOoi Weng SanRust issues due to paint spray was not handled wellNoNo
19-09-202413:0013:300.5Service SupportEnquiryTechnical EnquiryJOEYEE TechnologyTaichungTaiwanConformal Coating AOIAllPhoneWork From HomeDistributorDifference of RGB+UV and RW +UV and China thickness measurement vs German thickness measurement
  • Completed
LowClosedOoi Weng SanNo
19-09-202413:0018:005Service SupportEnquiryProgramming EnquiryFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • Explain why the 3D construction image of pin will spike when arrange in a row to distributor and customer
  • For internal, we have feedback to RnD, now pending RnD update
HighOngoingEng Shang FengYes
19-09-202414:0015:001MagicRay InternalDocumentation (Internal)Machine ListMagicRayPenangMalaysia2D AOIAllEmailWork From HomeInternalEurope Machine Serial No. -updated in 2024.9.6
  • Completed
LowClosedOoi Weng SanNo
19-09-202414:0016:002Service SupportMeetingService MeetingFlexTimisoaraRomania2D AOIV5300OnsiteCustomer SiteCustomer & DistributorMeeting with Flex management
  • 1. Laszlo did a introduction and sales presentation on the machines
  • 2. Discuss about the service that will be provided
LowClosedOng Chin QuanNo
19-09-202414:3015:000.5Service SupportEnquiryProgramming EnquiryKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerMethod to copy program from other machine with different camera and lens configuration
  • By load content
LowClosedOoi Weng SanNo
19-09-202415:0018:003Service SupportMalfunction TroubleshootMagicRay Software RelatedFlexTimisoaraRomania2D AOIV5300RemoteWork From HomeDistributor & InternalNot able to auto refresh results in repair station
  • Network discover is on and password is off for public, private and all networks
MediumClosedOoi Weng SanNetwork discover is on and password is off for public, private and all networksNo
19-09-202415:0015:300.5Service SupportEnquiryProgramming EnquiryTopbandPuneIndia2D AOIV5300RemoteWork From HomeCustomerConvert AOI software language and guide Kumar how to load content to address not able to open the program with different configuration from others machine
  • Completed
MediumClosedOoi Weng SanNo
20-09-202420-09-202409:0016:007Service SupportEnhancement SuggestionCustomerH&T - NPE East Europe SrlMadarasRomania2D AOIV5300OnsiteCustomer SiteCustomerMES update
  • 1. Troubleshooting SPI Mes (Result not uploaded)
  • 2. Installation of mes for 2D AOI
  • 3. Answer customer question on AI programming on pin through hole
  • 4. Solved 3D AOI falsecall spikes issue
  • 5. Evaluate the possibilities of CCI machine on checking missing component
No PriorityPending CustomerOng Chin QuanNo
20-09-202410:0010:300.5Service SupportEnquiryTechnical EnquiryJOEYEE TechnologyTaichungTaiwanConformal Coating AOIVC5100PhoneWork From HomeDistributor & InternalTechnical enquiry on Thickness accuracy and guideline of selection of camera and lens
  • Replied
MediumClosedOoi Weng SanNo
20-09-202410:3011:301MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysia3D AOIVS7300LaptopWork From HomeInternalVS7300-Marketing Video Translation
  • Completed
LowClosedOoi Weng SanNo
20-09-202411:3016:305MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayGuadalajaraMexico3D AOICubeOnsiteDistributor OfficeInternalCollection of information and images to generate issue reports for the CUBE machine.
  • done
HighClosedBrayan LeonNo
20-09-202412:0012:300.5MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaSemiconductor Packaging AOIAllLaptopWork From HomeInternalAOI Alarm translation
  • Completed
HighClosedOoi Weng SanNo
20-09-202412:3015:002.5MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalEvaluation Support Tracking System-Proposal
  • Ongoing
LowOngoingOoi Weng SanNo
20-09-202413:0018:005Service SupportEnquiryProgramming EnquiryInventecTaipeiTaiwan2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalPrgramming to detect the pin within component
  • Learn how to build programming for the pin with Yi Zhe
  • Currently, the method is not appropriate, pending internal team for better solution
HighOngoingEng Shang FengNo
20-09-202415:0017:002Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200RemoteWork From HomeDistributorSetup KEPServerEX
  • Completed
HighClosedOoi Weng SanNo
23-09-202409:0015:006Service SupportMalfunction TroubleshootProgramming RelatedFlex ZalaZalaegerszegHungary2D AOIV5300RemoteWork From HomeCustomerShorter 3D image in review station
  • 1. Solved, due to the settings (depth scale in maintain parameter setting)
HighClosedOng Chin QuanDepth scale valueMI8399P28No
23-09-202430-09-202409:0011:002MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayGuadalajaraMexico3D AOICubeLaptopWork From HomeInternalCompletion of the CUBE machine issue report and start of work to resolve these issues.
  • done
HighOngoingBrayan LeonNo
23-09-202410:0012:002Service SupportMalfunction TroubleshootSPC RelatedEverWinTaoyuan CityTaiwan2D AOIV8RemoteOffice-PenangDistributorTroubleshoot related to SQL
  • Not able to recover old data
  • Reinstall SQL
MediumClosedOoi Weng SanSQL Data corruptedNo
23-09-202411:0012:001MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalOffice VC5300 Return from Flex
  • Machine moved in back to office successfully
-ClosedTan Hong AnnNo
23-09-202411:1513:302.25Service SupportEnhancement SuggestionCustomerFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerNew requirement - Mark Error needs to displayed in big Font for operator to identify
  • Weng San provided a new Screen Monitor software & explained customer on working of this
HighClosedJitesh TMNo
23-09-202424-09-202412:0018:306.5MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI V36815 Newly Added Feature Software Release Note
  • Work Ongoing. AI Reconfirmation bug fixed. Proceeded on the document
MediumPending R&DTan Hong AnnYes
23-09-202412:0013:301.5MagicRay InternalDocumentation (Internal)Programming Tutorial (Work Instruction)QuantaMonterreyMexico2D AOIV5300LaptopWork From HomeInternalTranslation of the manual on how to use the special Re-test function for Quanta
  • done
MediumClosedBrayan LeonNo
23-09-202427-09-202414:0016:002Service SupportMalfunction TroubleshootMagicRay Software RelatedIOT ManufacturingJohorMalaysia2D AOIV5000RemoteOffice-PenangCustomerRepair station pop up error- with SF
  • Yuanjian has suggested to upgrade software version to fix the issue
  • Shida has let me know machine available for upgrade on Friday 27 september
MediumOngoingChew Yong HuangNo
23-09-202414:0018:004Service SupportDocumentationQualification Test ReportH&T - NPE East Europe SrlMadarasRomania3D AOICubeLaptopWork From HomeInternalGRR and CPK report for customer
  • 1. Working on GRR and CPK report for customer
MediumClosedOng Chin QuanNo
23-09-202414:0016:002Service SupportEnquiryProgramming EnquiryInventecTaipeiTaiwan2D AOIV5300LaptopWork From HomeCustomer & Distributor & InternalPrgramming to detect the pin within component
  • Learn with YiZhe about the programming to detect the pin within component, use different light source to capture image
HighClosedEng Shang FengYes
23-09-202431-10-202415:0017:002Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV5300RemoteWork From HomeCustomerin Flex GBS New Software version AI programming Features & Auto program creation not working with AI
  • Explain Programming with new Software & Additional Features.
LowOngoingJitesh TMYes
23-09-202423-09-202417:0021:004Service SupportProgramming SupportProgram OptimisationFermionXWorthingUnited Kingdom2D AOIV5300RemoteOffice-PenangCustomer & DistributorProgram optimization for Manual insert components
  • Remote in to analyse the program, the false call are due to user error
  • Extract program out to do offline programming, target to give them by this friday
HighOngoingChew Yong HuangNo
23-09-202420:0000:004Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200LaptopWork From HomeInternalAdd Mark Error detection message for Screen Monitor Tool
  • Ongoing
HighOngoingOoi Weng SanNo
24-09-202409:0013:004Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionH&T - NPE East Europe SrlMadarasRomaniaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerLightning setup for checking missing component on coated board
  • 1. Switch on R+W+UV to check for the component missing
  • 2. Show Mihai on how to set up the lightning for component missing checking
MediumClosedOng Chin QuanNo
24-09-202409:0017:008MagicRay InternalExaminationService Engineer ExamMagicRayPenangMalaysia2D AOIAllLaptop-Internal2D hardware and programming exam
  • Completed
-ClosedEng Shang FengNo
24-09-202424-09-202409:0013:004MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI V36815 Newly Added Feature Software Release Note
  • 3D Cube V36815.1 Magic Ray AI Reconfirmation Explanation Document ready. Released via email
MediumClosedTan Hong AnnYes
24-09-202410:0011:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview - LIEW ZHAN HAO
  • Completed
-ClosedOoi Weng SanNo
24-09-202424-09-202410:0012:002Service SupportProgramming SupportProgram OptimisationFermionXWorthingUnited Kingdom2D AOIV5300RemoteOffice-PenangCustomer & DistributorProgram optimization for Manual insert components
  • Doing offline programming
HighOngoingChew Yong HuangYes
24-09-202415-10-202410:0015:005Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Program Optimization Ongoing
  • NG sample verification
  • Run production panels
HighOngoingJitesh TMYes
24-09-202411:0012:001Service SupportMeetingService MeetingFlexPenangMalaysia--Conference CallOffice-PenangInternalInternal discussion to sync the latest status for Flex Penang Support
  • Completed
MediumClosedOoi Weng SanNo
24-09-202412:0013:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMigdal HaEmekIsrael2D AOIV5200LaptopWork From HomeInternalAdd Mark Error detection message for Screen Monitor Tool
  • Completed
HighClosedOoi Weng SanYes
24-09-202414:0016:002Service SupportEnquiryProgramming EnquiryKaifaPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerKaifa Chong Enquiry on CAD File and Do Link File
  • Engineer Chong completed program A but wish to apply the programming windows to another board program B with quite similar components. However, the part number and package is found different between two boards. He enquired for faster way to apply program to board B
MediumClosedTan Hong AnnNo
24-09-202415:0017:002Service SupportProgramming SupportProgram OptimisationFlexJuarezMexicoLarge FOV AOIV320LaptopWork From HomeDistributorSupport for Marcos Navarro to enable the default functions of the MES system.
  • on hold.
LowPending DistributorBrayan LeonYes
24-09-202417:0020:003MagicRay InternalDocumentation (Internal)Sales PPTMagicRayPenangMalaysia--LaptopOffice-PenangInternalMagicRay Introduction_Visteon Corporate (Potential Evaluation)
  • Completed
HighClosedOoi Weng SanNo
25-09-202431-10-202408:3011:303MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayGuadalajaraMexico3D AOICubeLaptopWork From HomeInternalCompletion of the CUBE machine issue report and start of work to resolve these issues.
  • Access to Quiptech's CUBE machine was provided so that Ooi Weng San could download the information and share it with the team in China to improve the 3D reconstruction algorithms.
HighOngoingBrayan LeonYes
25-09-202425-09-202409:0012:303.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexTimisoaraRomania2D AOIV5300OnsiteCustomer SiteCustomerThe repair result is not auto refreshing
  • 1. The customer is not going to use machine on that way. They will scan the barcode on the repair station to review the result
  • 2. The repair station cannot access the SPC database, maybe it is blocked by the server.
MediumOngoingOng Chin QuanYes
25-09-202427-09-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320LaptopWork From HomeInternalLarge FOV AOI V320 Maintenance Manual English Version
  • Work on-going
MediumOngoingTan Hong AnnYes
25-09-202410:3012:001.5MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallOffice-PenangInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
25-09-202411:3012:301Service SupportMachine CommissioningRepair Station Computer InstallationJabilPuneIndia2D AOIV5300RemoteOffice-PenangCustomerSet Up Repair station
  • Done setup
MediumClosedChew Yong HuangNo
25-09-202412:0013:301.5Service SupportMachine CommissioningHardware Setting OptimisationJabil-MSIPenangMalaysia2D AOIV5300OnsiteOffice-PenangDistributorTeach Wong to load the parameter to servo driver
  • Completed
HighClosedOoi Weng SanNo
25-09-202415-10-202412:0018:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Program optimization Continues with production samples
HighOngoingJitesh TMYes
25-09-202413:0018:005Service SupportEnquirySoftware EnquiryFlexTimisoaraRomania2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalAnswer customer and distributor's questions
  • 1. Answer customers' queries
MediumClosedOng Chin QuanNo
25-09-202413:0013:300.5Service SupportProduct Training2D AOI Application TrainingVisteonReynosaMexico2D AOIAllLaptopWork From HomeDistributorExplanation to Rene Garza from Quiptech:
  • He was shown how to exclude a sub-board from inspection, walking him through the step-by-step process.
No PriorityClosedBrayan LeonNo
25-09-202413:3016:002.5Service SupportMalfunction TroubleshootMachine HardwareLeaptechChennaiIndia2D AOIV5000RemoteOffice-PenangCustomerAOI Unable to detect PLC and Camera
  • Key in its IP Address for both PLC and Camera
MediumClosedChew Yong HuangNo IP AddressNoNo
25-09-202414:0015:001Service SupportMeetingService MeetingFlexPenangMalaysia--Conference CallOffice-PenangCustomer & Distributor & InternalMeeting with Frida to update the current status in Flex Penang
  • Completed
HighClosedOoi Weng SanNo
25-09-202431-10-202414:4016:001.33Service SupportProgramming SupportProgram OptimisationFlexJuarezMexicoLarge FOV AOIV320LaptopWork From HomeDistributorSupport for Marcos Navarro to enable the default functions of the MES system.
  • We worked on finding the functions and adding the necessary folders. Additionally, support from Asia was requested.
LowPending DistributorBrayan LeonYes
25-09-202417:0018:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview - Duncan Tan Jin Hooi
  • Completed
-ClosedOoi Weng SanNo
25-09-202425-09-202417:0020:003Service SupportProgramming SupportProgram OptimisationFermionXWorthingUnited Kingdom2D AOIV5300RemoteOffice-PenangCustomer & DistributorProgram optimization for Manual insert components
  • Completed 80 percent of the finetuning progress
HighOngoingChew Yong HuangYes
25-09-202423:0000:301.5Service SupportMalfunction TroubleshootMagicRay Software RelatedQuiptechGuadalajaraMexico3D AOICubeRemoteWork From HomeInternalErrors in 3D Reconstruction
  • Updated to latest V816
  • The 3D performance is not good
  • Feedback to R&D
HighPending R&DOoi Weng SanNo
26-09-202427-09-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320LaptopWork From HomeInternalLarge FOV AOI V320 Maintenance Manual English Version
  • work on-going
MediumPending R&DTan Hong AnnYes
26-09-202426-09-202410:0018:008Service SupportProgramming SupportProgram OptimisationFermionXWorthingUnited Kingdom2D AOIV5300RemoteOffice-PenangCustomer & DistributorProgram optimization for Manual insert components
  • Finished optimizing the program
  • Have send latest program to Geoff, awaiting the feedback on 30th September
HighOngoingChew Yong HuangYes
26-09-202426-09-202410:0010:100.17Service SupportImprovement ProjectSoftware Update - DMS & OEE UpdateJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerDMS installation for Jabil Bayan Lepas
  • Send email for available time
  • 2nd October 2024 (Machine 1) 10:30am - 12:00pm (Machine 2) 2:00pm - 3:30pm (Machine 3) 3:30pm - 5:00 pm
HighPending customer to Provide InputsChew Yong HuangNo
26-09-202410:0014:004Service SupportCourtesy VisitDiscuss New ProjectEtronOradeaRomania2D AOIV5300OnsiteCustomer SiteCustomerCustomer Visit
  • 1. Visit customer production line
  • 2. Find out which products are suitable for customer needs
MediumClosedOng Chin QuanNo
26-09-202415-10-202410:0017:007Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • B820 Program continue run production panels
  • B910 New program creation started
HighOngoingJitesh TMYes
26-09-202431-10-202410:3016:406.17MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayGuadalajaraMexico3D AOICubeLaptopWork From HomeInternalCompletion of the CUBE machine issue report and start of work to resolve these issues.
  • Work is ongoing in identifying issues with the 3D reconstruction. Information is being downloaded and evidence is shared so that the team in China can continue working on improvements.
HighOngoingBrayan LeonYes
26-09-202411:0012:001Service SupportMalfunction TroubleshootMagicRay Software RelatedQuiptechGuadalajaraMexico3D AOICubeRemoteWork From HomeInternalErrors in 3D Reconstruction
  • R&D improved output and mr_3d_reconstruction.dll
HighOngoingOoi Weng SanYes
26-09-202414:0016:002Service SupportImprovement ProjectSoftware Update - MES CustomizationIOT ManufacturingJohorMalaysia2D AOIV5000HEmailOffice-PenangCustomer & InternalMES customization of IOT
  • Submitted request in Dingtalk
MediumPending R&DOoi Weng SanNo
26-09-202414:0017:003Service SupportLong Distance TravelDomesticEtronOradeaRomania2D AOIV5300LaptopWork From HomeInternalTravel back to Hungary
  • Travelling back
MediumClosedOng Chin QuanNo
26-09-202414:0018:004Service SupportEnquiryProgramming EnquiryFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • In progress, try tuning and remains same issue, done capture image and feedback to keyence china team, now pending their solution
HighOngoingEng Shang FengYes
26-09-202431-10-202414:0015:301.5Service SupportMachine CommissioningNew Machine InstallationQuiptechGuadalajaraMexico3D AOICubeRemoteDistributor OfficeDistributorAssistance to Quiptech: A CUBE was installed in Ciudad Juarez. Support was provided with the CPK process and the generation of 3D images. The machine was also updated to the latest software version.
  • on going
MediumPending DistributorBrayan LeonNo
26-09-202416:0018:002Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaTaipeiTaiwan2D AOIV5300EmailCustomer SiteCustomer & Distributor & InternalRequirement of Machine Status and Tower Light Definitions
  • Consider as MES, and FOC as customer will purchase new machine
MediumPending R&DOoi Weng SanYes
27-09-202409:0016:007MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysia3D AOICubeLaptopWork From Home-Studying software new feature
  • 1. Figuring out the new features in 3d and 2d aoi software
MediumClosedOng Chin QuanNo
27-09-202427-09-202409:0016:007MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320LaptopWork From HomeInternalLarge FOV AOI V320 Maintenance Manual English Version
  • Work completed. submitted to HQ for formatting.
MediumPending R&DTan Hong AnnYes
27-09-202410:0012:002Service SupportMalfunction TroubleshootMagicRay Software RelatedQuiptechGuadalajaraMexico3D AOICubeEmailWork From HomeInternalErrors in 3D Reconstruction
  • Analyze the root cause and replied accordingly
HighOngoingOoi Weng SanYes
27-09-202410:0012:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Shang Feng Repair Station Setup
  • Completed
MediumClosedOoi Weng SanNo
27-09-202427-09-202410:0018:008Service SupportProgramming SupportProgram OptimisationFermionXWorthingUnited Kingdom2D AOIV5300RemoteOffice-PenangCustomer & DistributorProgram optimization for Manual insert components
  • Completed 90 percent of the Documentation for Brian
HighOngoingChew Yong HuangYes
27-09-202410:0012:002MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalLearn how to set up repair station with Weng San
  • Learn two method to set up repair station, through LAN cable and wireless connect via Wifi
-ClosedEng Shang FengNo
27-09-202415-10-202410:0017:007Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • B910 program creation completed
  • Fine tuning ongoing
HighOngoingJitesh TMYes
27-09-202411:0013:002Service SupportMachine CommissioningNew Machine InstallationQuiptechGuadalajaraMexico3D AOICubeRemoteWork From HomeDistributorResearch and support for CPK calibration on the CUBE machine.
  • Research and support for CPK calibration on the CUBE machine.
HighClosedBrayan LeonNo
27-09-202411:0015:304.5MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayGuadalajaraMexico3D AOICubeLaptopWork From HomeInternalCompletion of the CUBE machine issue report and start of work to resolve these issues.
  • Work is ongoing in identifying issues with the 3D reconstruction. Information is being downloaded and evidence is shared so that the team in China can continue working on improvements.
HighOngoingBrayan LeonYes
27-09-202402-10-202413:3018:004.5Service SupportTechnical Presentation2D AOI IntroductionMcGregor SurmountBrookville, OHUnited States2D AOIAllRemoteOffice-PenangCustomer & Internal2D AOI Demo for USA based potential customer
  • Regarding the demo, I understand the following are your expectations: We will provide a power board ourselves for the demo. Customer would like to see double-sided inspection. The programming will be based on the local library. Customer are interested in how AI can simplify the programming process.
  • Planned demo time on 2nd October (Wednesday) from 10pm onwards
  • Currently testing all function to work properly especially AI Programming
HighOngoingChew Yong HuangNo
27-09-202427-09-202414:0016:002Service SupportMalfunction TroubleshootMagicRay Software RelatedIOT ManufacturingJohorMalaysia2D AOIV5000RemoteOffice-PenangCustomerRepair station pop up error- with SF
  • Successfully Upgrade software
  • Issue with repair station pop up error has been resolved
  • Request to upgrade other machine, software is from 19/07/2022
  • Afternoon consulting with China side, straight upgrade to 20/07/2023 but has issue
  • Currently on hold, but initial issue has been resolved
MediumClosedChew Yong HuangSoftware bugYes
27-09-202414:0018:004Service SupportMalfunction TroubleshootMagicRay Software RelatedIOT ManufacturingJohorMalaysia2D AOIV5000RemoteOffice-PenangCustomerRepair station pop up error
  • Done assist Yong Huang to support customer
  • Action: upgrade software for repair station, monitor customer buyoff ok, release to production
MediumClosedEng Shang FengRepair station software version differentYes
27-09-202430-09-202415:0017:002Service SupportMalfunction TroubleshootBarcode ScannerFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributorInovance PLC not able to use USB type scanner
  • Sophie to confirm with production or the system how many Inovance PLCs are included in the total orders from Foxconn, Senao and WNC.
  • Then ship out accordingly
HighOngoingOoi Weng SanYes
27-09-202416:0018:002MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalTranslation for AXI English Software Version
  • Translation completed. received by AXI team to proceed
HighClosedTan Hong AnnNo
27-09-202417:0017:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexJuarezMexicoLarge FOV AOIV320EmailWork From HomeDistributorFLEX JUAREZ - LARGE FOV AOI V320 DEFAULT MES
  • Create two new files named exportConfig.txt and outputClassName.txt. For outputClassName.txt, set the content to MagicRayoutput2 and save.
LowClosedOoi Weng SanNo
30-09-202409:0009:150.25MagicRay InternalDocumentation (Internal)Tracking ReportMagicRayPenangMalaysia--LaptopWork From HomeInternalEvaluation Support Tracking System-Proposal
  • Stopped this project and working on magic-global website
LowClosedOoi Weng SanYes
30-09-202404-10-202409:0017:008MagicRay InternalProduct Training (Internal)3D AOI Newly Added Special Features TrainingMagicRayHatvanHungary3D AOIAllConference CallWork From HomeInternalOnline training to AKOS
  • 1. Conduct online training
MediumOngoingOng Chin QuanNo
30-09-202409:0012:003MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysia2D AOIV5300LaptopOffice-PenangInternalTranslation of V36808.7 New Version Update Overview
  • Help Weng San to translate the document, request Hong Ann review and submit
MediumClosedEng Shang FengNo
30-09-202430-09-202409:0010:001MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D SPIIconLaptopWork From HomeInternalIcon Series SPI User Manual (English Version) version 5.0
  • Formatting done. document released. notified team via email
MediumClosedTan Hong AnnYes
30-09-202409:0010:001MagicRay InternalMiscellaneousOthersMagicRayGuadalajaraMexico----InternalWorking on improvement projects and ideas to generate revenue in America.
  • on going. It was something I dedicated a lot of time to during the day, as Tuesday was a non-working day in Mexico due to the inauguration of the new president. Apparently, both Monday and Tuesday were taken off by the clients, as there were no support messages during that time.
-OngoingBrayan LeonNo
30-09-202410:0011:001Service SupportMalfunction TroubleshootSPC RelatedSenao Networks, Inc.Taoyuan CityTaiwan2D AOIV5300RemoteWork From HomeDistributor & InternalNot able to barcode query SQL database
  • Completed
LowClosedOoi Weng SanHuge data of resultbarcodeNo
30-09-202430-09-202410:0015:005Service SupportProgramming SupportProgram OptimisationFermionXWorthingUnited Kingdom2D AOIV5300RemoteOffice-PenangCustomer & DistributorProgram optimization for Manual insert components
  • Finish on the Documentation, have send an email to Geoff
  • Geoff has postponed the meeting until further notice
HighOngoingChew Yong HuangYes
30-09-202402-10-202410:0018:008Service SupportTechnical Presentation3D AOI IntroductionEllsworthManilaPhilippines3D AOIAllOfficeOffice-PenangDistributorTechnical Presentation to Ellsworth Sales Team on 3D AOI, SPI and AXI on 2/10/2024
  • Preparation and review of presentation materials
MediumOngoingTan Hong AnnNo
30-09-202431-10-202410:0015:005Service SupportImprovement ProjectMachine OperationSchneider ElectricBengaluruIndia2D AOIV5300ROnsiteCustomer SiteCustomerSchneider Needs FPY more than 95%, but currently achieving around 85%, so need to improve the FPY
  • Meeting with Siraj & Team & updated the process and action plan
  • Explained them the details'; But customer needs results
  • Frequent follow up to AMT team to achieve the target will be done
HighOngoingJitesh TMYes
30-09-202411:0012:001MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalAsia Sales Team Weekly Meeting WK 40
  • Completed
-ClosedOoi Weng SanNo
30-09-202413:3015:302Service SupportEnquiryTechnical EnquiryEverWinTaoyuan CityTaiwanLarge FOV AOIV320PhoneOffice-PenangDistributorV320 Program switching technical enquiry
  • Explain to Andy on the workflow for auto switching function
MediumClosedChew Yong HuangNo
30-09-202413:3018:004.5Service SupportEnquiryProgramming EnquiryFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • On site with Yi Zhe for laser spike issue, remote support from China Keyence team
  • After finetune different parameter settings, issue still remains, done data collection and feedback to RnD
  • Schedule a visit with local keyence team on Wednesday
HighOngoingEng Shang FengYes
30-09-202415:3017:302Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesEverWinTaoyuan CityTaiwan3D AOICubeRemoteWork From HomeDistributorUpdate to V815.2 software version for better 3D Image Construction
  • Update successfully.
MediumClosedOoi Weng SanYes
30-09-202430-10-202417:0017:100.17Service SupportProgramming SupportProgram OptimisationFermionXWorthingUnited Kingdom2D AOIV5300RemoteOffice-PenangCustomer & DistributorProgram optimization for Manual insert components
  • Geoff have postpone the meeting until further notice
HighOngoingChew Yong HuangYes
01-10-202409:0012:003MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Study Woffice Plugin
-OngoingOoi Weng SanNo
01-10-202402-10-202409:0016:307.5Service SupportTechnical Presentation2D AOI IntroductionMcGregor SurmountBrookville, OHUnited States2D AOIAllRemoteOffice-PenangCustomer & Internal2D AOI Demo for USA based potential customer
  • Review the Slides from marketing, made changes to suit the demo for wednesday
HighOngoingChew Yong HuangYes
01-10-202417-10-202409:0009:100.17Service SupportImprovement ProjectSoftware Update - DMS & OEE UpdateJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerDMS installation for Jabil Bayan Lepas
  • Nurzaya proposed 17th October to proceed with the upgrade
  • 17 October 2024 (Machine 1) 10:30am - 12:00pm (Machine 2) 2:00pm - 3:30pm (Machine 3) 3:30pm - 5:00 pm
HighPending customer to Provide InputsChew Yong HuangYes
01-10-202404-10-202409:0017:008MagicRay InternalProduct Training (Internal)3D AOI Newly Added Special Features TrainingMagicRayHatvanHungary3D AOIAllConference CallWork From HomeInternalOnline training to AKOS
  • 1. Discuss on the programming created by Akos
MediumOngoingOng Chin QuanYes
01-10-202409:0018:009MagicRay InternalProduct Training (Internal)Large FOV AOI Application TrainingMagicRayPenangMalaysiaLarge FOV AOIAllOfficeOffice-PenangInternalLearn V320 with Hong Ann
  • Study instruction manual, try to do program, prepare support for taiwan customer on Friday
MediumClosedEng Shang FengNo
01-10-202431-10-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320OfficeOffice-PenangInternalV320 Series Operation Manual v3.5 English Version
  • Work started on 1/10/2024. Progress on-going
MediumOngoingTan Hong AnnNo
01-10-202416-10-202409:0010:001MagicRay InternalMiscellaneousOthersMagicRayGuadalajaraMexico----InternalWorking on improvement projects and ideas to generate revenue in America.
  • It was something I dedicated a lot of time to during the day, as Tuesday was a non-working day in Mexico due to the inauguration of the new president. Apparently, both Monday and Tuesday were taken off by the clients, as there were no support messages during that time.
-OngoingBrayan LeonYes
01-10-202409:0009:010.02Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomer & InternalCopy the program from Shanghai and apply them in Quanta Mexico
  • Closed
HighClosedOng Chin QuanYes
01-10-202431-10-202411:0013:302.5Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV5300RemoteWork From HomeCustomerin Flex GBS New Software version AI programming Features & Auto program creation not working with AI
  • Copied the updated software from web and updated the GBS offline system still issue the same.
  • Verified the machine in factory & found working good
  • Copied the AOIBin from machine and asked to transfer to GBS team Need to check this AOIBin
LowOngoingJitesh TMYes
01-10-202413:0019:006Service SupportImprovement ProjectSoftware Update - SPC RelatedFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteDistributorUpdate SQL to V8.0
  • Completed
HighClosedOoi Weng SanNo
02-10-202409:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Continue the development, created Dashboard, Projects, Wiki, Login, Public Holidays and Support Tracking Page
-OngoingOoi Weng SanYes
02-10-202404-10-202409:0017:008MagicRay InternalProduct Training (Internal)3D AOI Newly Added Special Features TrainingMagicRayHatvanHungary3D AOIAllConference CallWork From HomeInternalOnline training to AKOS
  • 1. Continue the training with Akos
MediumOngoingOng Chin QuanYes
02-10-202402-10-202410:0013:003Service SupportTechnical Presentation3D AOI IntroductionEllsworthManilaPhilippines3D AOIAllOfficeOffice-PenangDistributorTechnical Presentation to Ellsworth Sales Team on 3D AOI, SPI and AXI on 2/10/2024
  • Distributor sales training to Ellsworth Philippines on 3D AOI, SPI and AXI from10am to 1pm.
MediumOngoingTan Hong AnnYes
02-10-202410:0011:201.33Service SupportEnquiryTechnical EnquiryUSITijuanaMexico2D AOIV5300LaptopWork From HomeCustomer & DistributorShare the requested information and manuals with USI in Tijuana, as well as provide support to Quiptech with various questions the client had.
  • done
No PriorityClosedBrayan LeonNo
02-10-202410:3011:000.5MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
02-10-202411:0013:002Service SupportMalfunction TroubleshootMagicRay Software RelatedFlexZalaHungary2D AOIV5300RemoteWork From HomeCustomerFail to run the inspection
  • 1. Customer' antivirus deleted the AOIInline, and customer copy AOIInline from another machine (which is using different version)
  • 2. Send the software version to customer, and monitor the machine
  • 3. It works well, and machine can perforn auto switch program well
MediumClosedOng Chin QuanWrong software version for AOIInlineNo
02-10-202413:0018:005Service SupportEnquiryProgramming EnquiryFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • Finetune parameter settings with local Keyence support and Yi Zhe, 3D construction image turns better
  • Done data collection and feedback to customer, now pending customer satisfaction
  • Still need to monitor under different products
HighOngoingEng Shang FengYes
02-10-202402-10-202419:0023:004Service SupportTechnical Presentation2D AOI IntroductionMcGregor SurmountBrookville, OHUnited States2D AOIAllRemoteOffice-PenangCustomer & Internal2D AOI Demo for USA based potential customer
  • Proceed with the presentation along with carlos and wengsan and customer
HighClosedChew Yong HuangYes
02-10-202422:0023:001Service SupportLive Demonstration2D AOI - V5300McGregor SurmountBrookville, OHUnited States2D AOIV5300OnsiteOffice-PenangCustomer & Distributor & InternalV5300 Live Demonstration to McGregor Surmount
  • Completed
HighClosedOoi Weng SanNo
03-10-202409:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Optimize the setting in all created page
-OngoingOoi Weng SanYes
03-10-202409:0018:009MagicRay InternalProduct Training (Internal)3D AOI Newly Added Special Features TrainingMagicRayPenangMalaysia3D AOIAllConference CallWork From HomeInternalOnline training to AKOS
  • 1. Closed
MediumClosedOng Chin QuanYes
03-10-202409:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalLearn how to setup datalogic barcode scanner with Weng San
  • After setup the barcode scanner, conduct a barcode study and evaluate flex p5 clampshell board
-ClosedEng Shang FengNo
03-10-202415-10-202410:0017:007Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • B910 NG sample verification & finetuning on going
  • B910 Distance measurement between component and hole reading verification
HighOngoingJitesh TMYes
03-10-202431-10-202410:0012:302.5MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayGuadalajaraMexico3D AOICubeLaptopWork From HomeInternalCompletion of the CUBE machine issue report and start of work to resolve these issues.
  • Collection and preparation for shipment of the sample PCB from Channel, which has been used to work on improving the 3D reconstruction of the CUBE.
HighOngoingBrayan LeonYes
03-10-202418:0019:001Service SupportMalfunction TroubleshootMIL Software Dongle KeyJabil-MSIPenangMalaysia2D AOIV5300RemoteWork From HomeCustomer & DistributorNot able to read barcode MSI
  • Add white light
HighClosedOoi Weng SanAdd white lightNo
04-10-202409:0012:003Service SupportMachine CalibrationLighting CalibrationEverWinTaoyuan CityTaiwanLarge FOV AOIV320RemoteOffice-PenangDistributor & InternalSupport distributor to adjust height of V320 and tune camera focus
  • Assist distributor to adjust the height of V320 due to customer request to check board with high component
  • After the height of camera done adjsutment, tune camera focus and capture the board image
HighClosedEng Shang FengNo
04-10-202431-10-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320OfficeOffice-PenangInternalV320 Series Operation Manual v3.5 English Version
  • work on-going
MediumOngoingTan Hong AnnYes
04-10-202409:0012:003Service SupportMalfunction TroubleshootMachine HardwareNidecMonterreyMexico2D AOIV5000PhoneWork From HomeCustomer & DistributorAt Nidec Monterrey, a machine was hit, and the bracket holding the lighting unit was damaged and shifted.
  • The client was working on readjustments and declined onsite support, but we will insist to ensure the machine doesn't show any issues during operation.
HighOngoingBrayan LeonNANo
04-10-202415-10-202410:0017:007Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • B910 Distance measurement verification ongoing
  • But not working as required by customer
HighOngoingJitesh TMYes
04-10-202411:0011:300.5Service SupportMalfunction TroubleshootMachine HardwareEverWinTaoyuan CityTaiwan2D AOIV5300PhoneWork From HomeDistributorReset board stop and deceleration sensor
  • Completed
HighClosedOoi Weng SanSensor decode wrongly, end-user mis pressNoNo
04-10-202413:0018:005MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalLearn how to setup offline station with Weng San
  • Continue learning how to setup barcode scanner
  • Learn how to setup offline station with Weng San, then support customer to check whether the software version got bug or udgrade version can fix the error
-ClosedEng Shang FengNo
04-10-202414:0016:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Shang Feng offline programming setup
  • Completed
LowClosedOoi Weng SanNo
04-10-202416:0017:001Service SupportMalfunction TroubleshootMagicRay Software RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteOffice-PenangCustomerNot able to display remote repair station results
  • Completed
HighClosedOoi Weng SanRepair station second judgement activatedNo
07-10-202409:0010:001Service SupportMalfunction TroubleshootMachine HardwareJuen SuenNew Taipei CityTaiwan3D SPIVSP3000RemoteWork From HomeCustomer & Distributor & InternalNot able to acquired 3D image
  • Took remote to analyze, seem projector defects
  • Pending Everwin onsite to continue
HighPending DistributorOoi Weng SanNo
07-10-202431-10-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320OfficeOffice-PenangInternalV320 Series Operation Manual v3.5 English Version
  • work on-going
MediumOngoingTan Hong AnnYes
07-10-202409:2209:400.3Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300LaptopWork From HomeCustomerSPC never shows the data, we try some oncall solution but was not solved.
  • The client was reminded, and time was requested to perform the work, but they have not authorized it yet
MediumPending CustomerBrayan LeonNAYes
07-10-202415-10-202412:0017:005Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Distance measurement made Ok with help of Tan Hong Ann
  • Shown the same to customer
HighOngoingJitesh TMYes
07-10-202413:0017:004Service SupportMalfunction TroubleshootMachine HardwareJuen SuenNew Taipei CityTaiwan3D SPIVSP3000RemoteWork From HomeCustomer & Distributor & InternalNot able to acquired 3D image
  • Attempt to recalibrate but not able as the image 0 and 2 is wrong
  • After replace project 1, able to construct 3D image with old calib
  • Reschedule tomorrow to recalibrate 3D
HighOngoingOoi Weng SanYes
07-10-202407-10-202414:0018:004Service SupportProduction SupportMonitor Machine PerformanceFlex-P5-DysonPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorDyson Programming Evaluation
  • Understand Dyson inspection condition
  • Extract Image for program creation
MediumOngoingChew Yong HuangNo
07-10-202414:0018:004Service SupportProgramming SupportProgram CreationFlex-P5-DysonPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalSupport On Programming to Test Dyson Coating Board under normal AOI
  • Done capture both side image and do offline programming, schedule to test run on Tuesday(8/10)
MediumOngoingEng Shang FengNo
07-10-202415:0016:001Service SupportMalfunction TroubleshootMagicRay Software BugsBitronGrugliasco TOItaly2D AOIV5300PhoneCustomer SiteDistributorSOT Fillet Inspection bug
  • Remote in to check on the bug, the bug existed
  • After delete and redo Fillet inspection, the issue has been fixed
MediumClosedChew Yong HuangSoftware bugNo
07-10-202431-10-202415:0017:302.5Service SupportMachine CommissioningNew Machine InstallationQuiptechGuadalajaraMexico3D AOICubeRemoteDistributor OfficeDistributorAssistance to Quiptech: A CUBE was installed in Ciudad Juarez. Support was provided with the CPK process and the generation of 3D images. The machine was also updated to the latest software version.
  • Support and collaboration with Marcos to create a pin inspection program on the CUBE, as well as addressing programming questions.
MediumPending DistributorBrayan LeonYes
07-10-202415:3016:301Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-H1PenangMalaysiaConformal Coating AOIVC5300RemoteWork From HomeDistributorEnable bottom for VC5300
  • Completed
LowClosedOoi Weng SanCable disconnect and software disableNo
07-10-202417:0019:002Service SupportMachine CalibrationLighting CalibrationBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeDistributorNot able to perform lighting calibration
  • its MagicRay lighting, no document to support the steps
HighPending R&DOoi Weng SanNo
07-10-202418:0022:004MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Add World Clock page
-OngoingOoi Weng SanYes
07-10-202418:0021:303.5Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteWork From HomeDistributor & InternalValidation of Auto Switching Programming
  • Guide Anthony to create program with Hong Ann, explain how to use the AI generate thru pin for bottom side
HighOngoingEng Shang FengYes
07-10-202418:0021:003Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteWork From HomeDistributorSupport Altus Anthony and Shang Feng on Programming for Kentec Demo Preparation for V5300
  • completed
MediumClosedTan Hong AnnNo
07-10-202407-10-202420:0022:002Service SupportProduction SupportMonitor Machine PerformanceFlex-P5-DysonPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorDyson Programming Evaluation
  • Do programming for bottom program, suggested to Wong not to put the machine after coating
MediumClosedChew Yong HuangYes
08-10-202407:0009:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Add Custom Footer page
-OngoingOoi Weng SanYes
08-10-202418-10-202409:0018:009Service SupportProduct Training2D AOI Application TrainingGemmy-tekBangkokThailand2D AOIAllOnsiteOffice-DongguanDistributorProvide V5300 Full Training to Gemmy-Tek Thailand Staff
  • Day 1 completed: RGB Theory, Chip algorithm
MediumOngoingTan Hong AnnNo
08-10-202410:0010:300.5Service SupportEnquiryTechnical EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneWork From HomeCustomerImage out of focus
  • Thickness >6mm
LowClosedOoi Weng SanNo
08-10-202408-10-202410:0012:002Service SupportEvaluation2D AOI - V5300Flex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OfficeOffice-PenangDistributorKeyence barcode evaluation
  • Currently Keyence Barcode able to penetrate through clampshell and get reading on the barcode
  • Currently pending AOI and barcode compatibility
HighOngoingChew Yong HuangNo
08-10-202410:0012:002Service SupportEvaluation2D AOI - V5300Flex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OfficeOffice-PenangDistributor & InternalEvaluation on Scan Barcode with Clampshell Board
  • Conduct barcode scanning study with Keyence team, found out with their device, although the barcode can detect but low matching percentage due to the clampshell not fully transparent
MediumOngoingEng Shang FengNo
08-10-202430-11-202410:0017:307.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Finetuning Ongoing - Tolerance set for Distance measurement
  • Meeting with Bharathi; This week need to complete the production trial for B910; Next week will try the production boards in inspection mode
  • Salcomp will provide MES files; we need to enable the MES and do the production samples to compare the Koh Young & magic-ray performance
  • Joy approved to extend the evaluation till end of November
HighOngoingJitesh TMYes
08-10-202410:0010:100.17Service SupportMalfunction TroubleshootMagicRay Software RelatedKaifaSan JoseUnited States2D AOIV5300RemoteWork From HomeCustomer & InternalReview to understand why the machine is not performing image inspection. The robot moves to the position, but no image is displayed, and the camera is not being recognized
  • The engineer from Kaifa is no longer responding to messages. I’ve stopped insisting for now, but this task is still pending.
MediumPending CustomerBrayan LeonNAYes
08-10-202411:0014:003Service SupportMachine CalibrationLighting CalibrationBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeDistributorNot able to perform lighting calibrationHighClosedOoi Weng SanYes
08-10-202413:0016:003Service SupportMalfunction TroubleshootMachine HardwareJuen SuenNew Taipei CityTaiwan3D SPIVSP3000RemoteWork From HomeCustomer & Distributor & InternalNot able to acquired 3D image
  • Recalibrate successfully
HighClosedOoi Weng SanProjector defectiveYes
  • Projector
Yes
08-10-202413:0016:003MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Shang Feng Barcode Scanner setup
  • Completed
MediumClosedOoi Weng SanNo
08-10-202408-10-202414:0016:002Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • Has installed on one of the machine, all data has been displayed
  • OEE and cycletime data will be monitor for one week due to newly upgraded software and PLC
HighUnder MonitorChew Yong HuangYes
08-10-202414:0016:302.5Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300RemoteOffice-PenangCustomer & InternalInstallation on Data Monitoring System for Jabil Vietnam
  • Follow Yong Huang for DMS cases, Upgrade PLC, check DMS software and machine statistic showing properly follow customer requirements, now under monitor for cycle time and OEE result
HighUnder MonitorEng Shang FengNo
08-10-202416:3017:301MagicRay InternalDocumentation (Internal)Improvement ListMagicRayPenangMalaysia2D AOIV5200LaptopWork From HomeInternalLive Demo preparation suggestion
  • Completed
HighClosedOoi Weng SanNo
09-10-202409:0010:001Service SupportEnquiryTechnical EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneWork From HomeCustomerMethod to change model or redo the 90% completed program
  • Completed
LowClosedOoi Weng SanNo
09-10-202418-10-202409:0018:009Service SupportProduct Training2D AOI Application TrainingGemmy-tekBangkokThailand2D AOIAllOnsiteOffice-DongguanDistributorProvide V5300 Full Training to Gemmy-Tek Thailand Staff
  • Day 2 Completed: SOT and IC
MediumOngoingTan Hong AnnYes
09-10-202409:3017:007.5Service SupportEnhancement SuggestionCustomerFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • On site with Yi Zhe for data collection, compare the result before and after fine tune
HighOngoingEng Shang FengYes
09-10-202410:0016:006Service SupportMeetingSales MeetingFlexChennaiIndia--OnsiteCustomer SiteCustomer & DistributorNew requirement of 2 machines for Apple B402 improvement project
  • Meeting with Mohideen, Puneeth - (Flex Chennai GAM team), Selva Kumar - (Magic-ray) & Madhan - (AMT)
  • Meeting with Divakar-IE (owner of this project)
MediumClosedJitesh TMNo
09-10-202410:3012:001.5MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
09-10-202431-10-202411:3013:302Service SupportProgramming SupportProgram OptimisationLacroixJuarezMexico3D AOICubeLaptopWork From HomeDistributorSupport to Marcos for improving the 3D image reconstruction on the CUBE, as well as gathering evidence to share with Magic-Ray China to enhance the 3D reconstruction.
  • Waiting for Marcos to share the generated images with me.
MediumPending DistributorBrayan LeonNo
09-10-202409-10-202413:3016:303Service SupportMachine CommissioningRepair Station/Offline Programming Computer InstallationDKSHBangkokThailand2D AOIV5300RemoteWork From HomeCustomer & DistributorSetup of both AOI & SPI Offline station
  • Setup AOI Repair station, Offline and SPC station
  • Continue with SPI tommorow
MediumOngoingChew Yong HuangNo
09-10-202418:0022:004MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Add Terms and Conditions and Privacy Policy page
-OngoingOoi Weng SanYes
10-10-202409:0014:005MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Add Product Video, Special Features and Calibration
-OngoingOoi Weng SanYes
10-10-202418-10-202409:0018:009Service SupportProduct Training2D AOI Application TrainingGemmy-tekBangkokThailand2D AOIAllOnsiteOffice-DongguanDistributorProvide V5300 Full Training to Gemmy-Tek Thailand Staff
  • Day 3 Completed: Pin, Import CAD and machine operation
MediumOngoingTan Hong AnnYes
10-10-202410-10-202410:0017:007Service SupportMachine CommissioningRepair Station/Offline Programming Computer InstallationDKSHBangkokThailand2D AOIV5300RemoteWork From HomeCustomer & DistributorSetup of both AOI & SPI Offline station
  • Setup SPI Offline and Repair station
  • Will continue with SPC tommorow
MediumOngoingChew Yong HuangYes
10-10-202430-11-202410:0016:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Fine tuning continue with the boards available.
HighOngoingJitesh TMYes
10-10-202410:3015:305Service SupportProgramming SupportProgram CreationBitronQueretaroMexicoConformal Coating AOIVC5300RemoteWork From HomeCustomer & DistributorBefore performing the update, we received additional comments from Foxconn engineers, stating that the number of cases isn't what's causing the flow errors. Several tests were conducted to verify this, using dummy codes and other machines with different versions. We found a sequence where the generation of an "@" symbol is what causes the flow errors. More information and data were requested to evaluate the situation further and find the root cause.
  • done
No PriorityClosedBrayan LeonNo
10-10-202413:0016:003MagicRay InternalProduct Training (Internal)2D AOI Newly Added Special Features TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalTrain ShangFeng regarding MES concept
  • Completed
HighClosedOoi Weng SanNo
10-10-202415-10-202413:3018:405.17Service SupportMachine CommissioningRepair Station Computer InstallationBitronQueretaroMexico2D AOIV5300RemoteWork From HomeDistributorConnection of the repair station to a V5300 machine.
  • The initial idea is to install a repair station and connect 3 machines to it. A Quiptech engineer started with the installation and setup. After encountering various communication issues, despite the correct configuration, we decided to delete the entire AOIbin and start over. For this, we had to wait until the next day to get onsite support from Quiptech.
MediumOngoingBrayan LeonNo
10-10-202414:0017:003Service SupportEnhancement SuggestionCustomerIOT ManufacturingJohorMalaysia2D AOIV5000RemoteOffice-PenangCustomer & InternalMesOutput Validation
  • Support customer to backup and upgrade software for production line and repair station, validate the MesOutput format, need some adjustment, now pending R&D
HighOngoingEng Shang FengNo
10-10-202420:0002:006Service SupportMachine CommissioningHardware UpgradeJabilPuneIndia2D AOIV5300RemoteWork From HomeDistributorConvert to AOI from CCI
  • Completed
HighClosedOoi Weng SanNo
11-10-202411-10-202409:0018:009Service SupportProduct Training2D AOI Application TrainingGemmy-tekBangkokThailand2D AOIAllOnsiteOffice-DongguanDistributorProvide V5300 Full Training to Gemmy-Tek Thailand Staff
  • Day 4 training completed: Program finetuning, machine operation, link file etc
MediumClosedTan Hong AnnYes
11-10-202411-10-202411:3016:004.5Service SupportMachine CommissioningRepair Station/Offline Programming Computer InstallationDKSHBangkokThailand2D AOIV5300RemoteWork From HomeCustomer & DistributorSetup of both AOI & SPI Offline station
  • Complete the setup of SPC
  • Pad export is not available, ask rnd which the new software with the export function due to released in December
MediumClosedChew Yong HuangYes
11-10-202415-10-202412:3015:403.17Service SupportMachine CommissioningRepair Station Computer InstallationBitronQueretaroMexico2D AOIV5300RemoteWork From HomeDistributorConnection of the repair station to a V5300 machine.
  • We managed to connect the machine to the repair station, but it wasn’t displaying the result images. We tested different configurations in the paths and thoroughly checked the communication. After confirming that everything was set up correctly but the image still wasn’t showing, we realized they were using the same path to save both the prjimg and outimg files on an external server, which we suspect may be the cause of the image not displaying.
MediumOngoingBrayan LeonYes
11-10-202414:0015:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview Prahsanna Kumar
  • Completed
-ClosedOoi Weng SanNo
11-10-202414:0016:002Service SupportEnhancement SuggestionCustomerIOT ManufacturingJohorMalaysia2D AOIV5000RemoteOffice-PenangCustomer & InternalMesOutput Validation
  • Received new version of software patch from R&D, support customer for backup and upgrade software, validate MesOutput format meets customer requirements
HighOngoingEng Shang FengYes
11-10-202416:0017:001Service SupportImprovement ProjectSoftware Update - MES CustomizationInventecBrnoCzechia2D AOIV5300PhoneOffice-PenangCustomerMES upload issue
  • Old version 36808-004-007 works but new version 36808-005-009 doesnt works for the information of sided
HighPending R&DOoi Weng SanNo
11-10-202417:0018:001Service SupportDocumentationWork InstructionAltus Group Ltd.RedditchUnited Kingdom2D AOIV5200LaptopOffice-PenangDistributorBottom camera adjust manual
  • Completed
LowClosedOoi Weng SanNo
13-10-202418:0023:005MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Study and try to import from existing tracking support form, working on the combability
-OngoingOoi Weng SanYes
14-10-202409:0012:003Service SupportMalfunction TroubleshootMagicRay Software RelatedIOT ManufacturingJohorMalaysia2D AOIV5000RemoteWork From HomeCustomer & DistributorRepair Station unable to display images
  • Downgrade software to verify the root cause is software version related
  • After downgrade the issue has been resolved, planned to send report to rnd to fix issue
  • Wengsan remote in and found the root cause is due to date format being incorrect
HighClosedChew Yong HuangWindow Date FormatNo
14-10-202418-10-202409:0018:009Service SupportProduct TrainingAXI Application TrainingGemmy-tekBangkokThailandAXIAllOnsiteOffice-DongguanDistributorAXI Application Training for Gemmytek Thailand for Upcoming Inventec Thailand Installation
  • Day 1 Training completed
MediumOngoingTan Hong AnnNo
14-10-202409:0009:100.17Service SupportMachine CommissioningNew Machine InstallationQuiptechGuadalajaraMexico3D AOICubeRemoteDistributor OfficeDistributorAssistance to Quiptech: A CUBE was installed in Ciudad Juarez. Support was provided with the CPK process and the generation of 3D images. The machine was also updated to the latest software version.
  • The CPK was successfully calculated, and for now, the machine remains offline. We will wait until the client requests to have it ready.
MediumClosedBrayan LeonYes
14-10-202420-11-202409:3017:007.5Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Fine tuning carried out,
  • Bulk solder was accepted by the customer; so finetuned for Bulk solder component
MediumOngoingJitesh TMNo
14-10-202410:0011:001MagicRay InternalMeeting (Internal)Technical MeetingMagicRayPenangMalaysia--OnsiteOffice-PenangInternalInterview Jeff Poh Ing Cai
  • Completed
-ClosedOoi Weng SanNo
14-10-202411:0015:304.5Service SupportMalfunction TroubleshootMagicRay Software BugsIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteOffice-PenangCustomer & InternalRepair station not able to display result but display list of inspected results
  • Due to software version, pending R&D feedback
  • Change the Time format
HighClosedOoi Weng SanTime formatNo
14-10-202412:3013:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationBitronGrugliasco TOItaly2D AOIV5200PhoneCustomer SiteDistributorNew MES Integration For Bitron ITALY
  • Sent already new version that allow set timeout and auto loading
MediumPending DistributorOoi Weng SanYes
14-10-202413:0013:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationPG ElectroplastNoidaIndia2D AOIV5200PhoneOffice-PenangCustomer & Distributor & InternalPG Electroplast MES customization
  • Submit the requirement to R&D
MediumPending R&DOoi Weng SanNo
14-10-202413:3014:000.5MagicRay InternalDocumentation (Internal)ChecklistMagicRayPenangMalaysia--LaptopWork From HomeInternalTechnical Preparation and Demo Script for Live Machine Demonstration_20241014
  • Completed
LowClosedOoi Weng SanNo
14-10-202414:0015:001Service SupportImprovement ProjectSoftware Update - MES CustomizationInventecBrnoCzechia2D AOIV5300PhoneOffice-PenangCustomerMES upload issue
  • Send latest version to customer as version 808.5.9 release data 25-April have some bug related to MES
HighClosedOoi Weng SanYes
14-10-202414-10-202414:0018:004Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • OEE and cycletime unable to display as planned
  • Collected data from Jabil and send to GUOLI
HighPending R&DChew Yong HuangYes
14-10-202415:0016:001MagicRay InternalProduct Training (Internal)2D AOI Newly Added Special Features TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Shang Feng for MySQL
  • Completed
LowClosedOoi Weng SanNo
14-10-202419:0020:001Service SupportMalfunction TroubleshootWindows Operating SystemPG ElectroplastNoidaIndia3D SPIIconRemoteWork From HomeDistributorSPI error Cannot load Counter Name data because an invalid index " was read from the registry
  • Rebuild by cmd lodctr /R
HighClosedOoi Weng SanRegistry corruptedNo
14-10-202420:0022:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Brainstorming improvements to Gravity Forms, data display layout, and support statistics.
-OngoingOoi Weng SanYes
15-10-202418-10-202409:0018:009Service SupportProduct TrainingAXI Application TrainingGemmy-tekBangkokThailandAXIAllOnsiteOffice-DongguanDistributorAXI Application Training for Gemmytek Thailand for Upcoming Inventec Thailand Installation
  • Day 2 Training Completed
MediumOngoingTan Hong AnnYes
15-10-202409:3011:302Service SupportProduct Training2D AOI Newly Added Special Features TrainingPremtronicPenangMalaysia2D AOIAllOnsiteOffice-PenangDistributorTrain Wong from Premtronic regarding V807.0 newly added feature
  • Completed
MediumClosedOoi Weng SanNo
15-10-202410:0015:305.5Service SupportMachine CommissioningRepair Station Computer InstallationBitronQueretaroMexico2D AOIV5300RemoteWork From HomeDistributorConnection of the repair station to a V5300 machine.
  • We had issues connecting the repair station and getting images because their paths were misdirected on the server. Everything was being saved in PRJIMG, which caused problems. This was corrected, and we were able to properly direct and connect the three machines to the repair station.
MediumClosedBrayan LeonYes
15-10-202410-11-202411:3017:306Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV5300RemoteWork From HomeCustomerin Flex GBS New Software version AI programming Features & Auto program creation not working with AI
  • Verified the Current Software; updated to latest; but still same issue;
  • tested the working in the Hungary machine and found OK, copied the same into the offline PC but issue still the same;
  • Tested this version in my Laptop working good.
  • Checked if VC+ is installed; verified the 2 files in AI model folder but still the same issue
  • Need to check if this option is working on 2nd Offline programming system
LowOngoingJitesh TMYes
15-10-202413:0015:002Service SupportImprovement ProjectSoftware Update - MES CustomizationBeltonPathum ThaniThailand3D SPIIconRemoteOffice-PenangDistributor & InternalBelton SPI MES activation
  • Completed
HighClosedOoi Weng SanNo
15-10-202415-10-202414:0016:002Service SupportEvaluation2D AOI - V5300Flex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OfficeOffice-PenangDistributorKeyence barcode evaluation
  • Test the compatibility with keyence barcode
  • Found out version 25042024 cannot be compatible with keyence, after upgrade the barcode can be used on our machine
  • Currently need PCB information from flex to finalized the evaluation report
HighPending customer to Provide InputsChew Yong HuangYes
15-10-202416:0022:006MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Working on Support Tracking Pre Submission logic
-OngoingOoi Weng SanYes
15-10-202416-10-202417:3018:301Service SupportProgramming SupportProgram OptimisationFlex ZalaZalaegerszegHungary2D AOIV5300RemoteWork From HomeCustomerOptimaized Program for Flex hungary
  • Have reduce false call from 120+ to 10+
  • Customer tested and found around 50+ false and are ok for now
  • Currently some false call spike to 120+ again, have arrange finetune session tommorow 4pm
MediumOngoingChew Yong HuangNo
16-10-202408:0008:300.5MagicRay InternalMeeting (Internal)Service MeetingMagicRayChennaiIndia--Conference CallWork From HomeInternalWW43 Weekly service meeting
  • Weekly service meeting
-ClosedJitesh TMNo
16-10-202409:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalPractice MySQL and learn window reinstallation with Weng San
  • Done practice mysql, simulate some common issues related to not able upload data to SPCDB
  • Learn window reinstallation through Rufus, Window PE (DaBaiCai, WinPE)
-ClosedEng Shang FengNo
16-10-202418-10-202409:0018:009Service SupportProduct TrainingAXI Application TrainingGemmy-tekBangkokThailandAXIAllOnsiteOffice-DongguanDistributorAXI Application Training for Gemmytek Thailand for Upcoming Inventec Thailand Installation
  • Day 3 Training Completed
MediumOngoingTan Hong AnnYes
16-10-202410:0010:050.08Service SupportMalfunction TroubleshootMachine HardwareLife Long Electronic LtdNew DelhiIndia3D SPIIconRemoteWork From HomeCustomerBuzzer Alarm was sounding even if the machine status is OK
  • Issue handover to China team as the machine was directly purchased from China
HighClosedJitesh TMIssue handover to China teamNoYes
16-10-202410:0011:301.5Service SupportMalfunction TroubleshootMachine HardwareJabilPuneIndia2D AOIV5300RemoteWork From HomeCustomerDemo V5300 Machine image not good
  • Found the edge of the FOV was blocked and was not clear.
  • Changed the camera from 12MP to 5MP by changing the FOV Size & Original Image Size for both camera.
  • Tested the working of the machine and found good.
MediumClosedJitesh TMReceived Lighting unit to replace was for 5MP camera & machine had 12MP cameraNoNo
16-10-202410:0015:305.5Service SupportProgramming SupportProgram OptimisationBitronQueretaroMexicoConformal Coating AOIVC5300RemoteWork From HomeDistributorModification and improvement of the program for better operation.
  • Production run monitoring, fine-tuning, and data download, along with a brief explanation of SPC usage to the engineer from Quiptech.
MediumClosedBrayan LeonNo
16-10-202410:3011:000.5MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
16-10-202411:0017:006MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Shang Feng regarding Window reinstallation via WinPE, Rufus and Dell
  • Completed for WinPE (Da Bai Cai)
HighOngoingOoi Weng SanNo
16-10-202411:0011:300.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexTabHungary2D AOIV5300RemoteCustomer SiteCustomerUpdate the machine to V808.5.9
  • This update was done by CQ during his visit to Customer Plant
MediumClosedJitesh TMYes
16-10-202414:0015:001Service SupportMalfunction TroubleshootBarcode ScannerFoxconnTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributorInovance PLC not able to use USB type scanner
  • Fox installed sensor and works as expected
HighClosedOoi Weng SanInovance PLC requied sensorYes
16-10-202410-11-202415:0017:002Service SupportImprovement ProjectMachine OperationSchneider ElectricBengaluruIndia2D AOIV5300ROnsiteCustomer SiteCustomerSchneider Needs FPY more than 95%, but currently achieving around 85%, so need to improve the FPY
  • Meeting with AMT to improve & satisfy the schneider requirement.
  • False call has been reduced, guided them to work on sustaining the same.
HighOngoingJitesh TMYes
16-10-202416:0022:006MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Working on Display User Cards
-OngoingOoi Weng SanYes
16-10-202416:0018:002Service SupportProgramming SupportProgram OptimisationFlexZalaHungary2D AOIV5300RemoteWork From HomeCustomerOptimaized Program for Flex hungary
  • Finetune program from 120 false call to below 20
MediumClosedChew Yong HuangYes
16-10-202417:2019:001.67Service SupportMalfunction TroubleshootMagicRay Software RelatedBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomerThe server storage started filling up very quickly because all the inspection images were being saved.
  • Some parameters were corrected with the help of Ooi Weng, and a large number of PCBs were processed.
MediumClosedBrayan LeonParameters and files modifiedNANo
17-10-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Shang Feng regarding Window reinstallation via WinPE, Rufus and Dell
  • Completed
HighClosedOoi Weng SanYes
17-10-202409:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalContinue learning window reinstallation with Weng San
  • Continue learning window reinstallation through Rufus and Window PE
-ClosedEng Shang FengNo
17-10-202418-10-202409:0018:009Service SupportProduct TrainingAXI Application TrainingGemmy-tekBangkokThailandAXIAllOnsiteOffice-DongguanDistributorAXI Application Training for Gemmytek Thailand for Upcoming Inventec Thailand Installation
  • Day 4 Training Completed
MediumOngoingTan Hong AnnYes
17-10-202417-10-202410:0018:008Service SupportImprovement ProjectSoftware Update - DMS & OEE UpdateJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerDMS installation for Jabil Bayan Lepas
  • Perform upgrade to two resmed machine but failed
  • After upgrade both machine unable to run production, reverting back to its original version and config
  • Found out the lighting com port is wrong, after wengsan help change the setting the machine can run as normal for now
  • Customer hold off the upgrade until further notice
HighOngoingChew Yong HuangYes
17-10-202415-11-202411:0016:005Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • B930 Fine tuning continue with the production running panels;
  • False call is less than 5; but some real defects were occurirng
  • working to achieve FPY
MediumOngoingJitesh TMYes
17-10-202412:3014:302Service SupportMalfunction TroubleshootWrong Application Configuration SettingBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomer & DistributorThe repair station was causing issues as it wasn’t sending traceability data, and when classifying the PCB, it wouldn’t appear.
  • The engineers from Bitron mentioned that it could possibly be an issue with their system, as they need to register each computer that interacts with it. They are investigating this with Bitron Italy. Based on their response, we will continue with the work.
MediumPending CustomerBrayan LeonNANo
17-10-202414:0015:301.5Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteOffice-PenangCustomerKaifa Johor MES improvement, self define the NG name
  • Not able to output as expected
  • Reschedule to next week
MediumPending CustomerOoi Weng SanNo
17-10-202416:0020:004MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Display User Cards auto fetch 👥 Customers: ⏱ Time (hrs): 📩 Requests: 🔧 Sessions: ❗ Unresolved: ✅ Resolved:
-OngoingOoi Weng SanYes
17-10-202416:0017:001Service SupportProgramming SupportProgram OptimisationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & DistributorBrief support with program optimization and improvement.
  • Due to the many issues we encounter when working with multi-job, we requested logs, programs, and extra information to analyze the situation.
MediumPending DistributorBrayan LeonNo
17-10-202421:3022:301Service SupportMalfunction TroubleshootMES RelatedJabil-ResMedPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerMES not able to output for OK results
  • Completed
HighClosedOoi Weng SanThe confirmation of OK results is switch offNo
17-10-202422:3023:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabil-ResMedPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerMachine not consistence in term of lighting causing high false call
  • Completed
HighClosedOoi Weng SanTo comport of the lighting is wrongly setNo
18-10-202409:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalPractice Window Reinstallation through Rufus and WinPE
  • Done practice window reinstallation through Rufurs, WinPE, but WinPE still facing same issues as DaBaiCai
-ClosedEng Shang FengNo
18-10-202409:0018:009Service SupportProduct TrainingAXI Application TrainingGemmy-tekBangkokThailandAXIAllOnsiteOffice-DongguanDistributorAXI Application Training for Gemmytek Thailand for Upcoming Inventec Thailand Installation
  • Day 5 training completed
MediumClosedTan Hong AnnYes
18-10-202409:3012:002.5Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlex-H1PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerIntroduction AI OCR to H1 to reduce the programming time
  • Completed
MediumClosedOoi Weng SanNo
18-10-202410:0010:00Service SupportMalfunction TroubleshootBarcode ScannerEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributorNext board unable to enter board after previous board finish inspection
  • Close case
HighClosedChew Yong HuangPLC IssueYes
18-10-202415-11-202410:0017:007Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Met Mr. Dinesh Director & informed about the false call reduction from around 80 to 5
  • Finetuning process continued
  • Met the Apple team, & showed the improvement in the machine
  • Meeting re-scheduled with Vysakh of Apple Team but was postponed to Monday
MediumOngoingJitesh TMYes
18-10-202413:0022:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Working on the export data from overseas website and import to global website
-OngoingOoi Weng SanYes
18-10-202415:4016:501.17Service SupportMalfunction TroubleshootSPC RelatedBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomerThe production information was not being displayed in the SPC.
  • The paths were corrected to access the information.
LowClosedBrayan LeonWrong pathsNANo
19-10-202415:0019:304.5MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Working on combability of the old and new website of the imported data
-OngoingOoi Weng SanYes
20-10-202412:0015:003MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Working on compatibility of the old and new website of the imported data
-OngoingOoi Weng SanYes
21-10-202408:0010:002Service SupportEnquirySoftware EnquiryQuantaMonterreyMexico2D AOIV5300PhoneOffice-PenangCustomerDistance test window enquiry
  • 1. Explain to customer on how the distance test window works
  • 2. Help customer with the programming
  • 3. Discuss with customer on the algorithm
MediumClosedOng Chin QuanNo
21-10-202409:0022:0013MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Improve the usercard layout and add top 10 submission records
-OngoingOoi Weng SanYes
21-10-202409:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalLearning Window Reinstallation through Dell Recovery Tools with Weng San
  • Done practice window reinstallation through Dell Recovery Tools and successfully done recovery through Window PE (WinPE)
-ClosedEng Shang FengNo
21-10-202409:0010:001Service SupportTechnical Presentation3D AOI IntroductionEllsworthManilaPhilippines3D AOIAllOfficeOffice-PenangDistributorTechnical Presentation to Ellsworth Sales Team on 3D AOI, SPI and AXI on 2/10/2024
  • Enquiry on 3D, SPI and AXI.
MediumClosedTan Hong AnnYes
21-10-202410:0011:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview Sing Chen Chueq
  • Completed
-ClosedOoi Weng SanNo
21-10-202410:0010:00Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board
  • Currently stanley is self-sustaining in finetuning and creating program
HighClosedChew Yong HuangYes
21-10-202431-10-202410:0018:008MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320OfficeOffice-PenangInternalV320 Series Operation Manual v3.5 English Version
  • V320 English version user manual v3.5 work on-going
MediumOngoingTan Hong AnnYes
21-10-202425-10-202410:0012:302.5Service SupportMalfunction TroubleshootSPC RelatedBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomerSPC Data not displayed
  • The Paths configuration and setting were modify, this happens in two diffentens machines, today they just give us time ti work in one
MediumOngoingBrayan LeonNANo
21-10-202411:0012:001Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Meeting was scheduled with Vysakh, but was postponed
  • Asked flex team to inform when the meeting is scheduled
MediumOngoingJitesh TMYes
21-10-202412:3018:005.5Service SupportMachine CommissioningRelocate InstallationFlexChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerFlex -DTA Lenovo Project V5300 Machine relocation to Cisco Project & enable Edge Bonding Inspection.
  • Updated the software of the Lenovo V5300 Transfer machine to latest version V808.6.0;
  • Tested the edge bonding Program
MediumClosedJitesh TMNo
21-10-202424-10-202413:3014:301Service SupportEvaluation3D AOI - CubeGSMTKalocsaHungary3D AOICubeOfficeOffice-PenangCustomer & InternalProgramming for LED board
  • 1. completed 50% of top side
MediumOngoingOng Chin QuanNo
21-10-202414:0015:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview WONG ZU YANG
  • Completed
-ClosedOoi Weng SanNo
21-10-202414:3014:350.08Service SupportEvaluation2D AOI - V5300Flex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OfficeOffice-PenangDistributorKeyence barcode evaluation
  • Have obtain PCB And barcode information from flex p5 and send to keyence for drafting
HighOngoingChew Yong HuangYes
21-10-202415:0016:001Service SupportMalfunction TroubleshootMagicRay Software BugsLeaptechBengaluruIndia2D AOIV5000RemoteOffice-PenangDistributorRepair station unable to show inspection image
  • Inspect log file and found date format error
  • Change date format to yy/mm/dd, now able to function
MediumClosedChew Yong HuangDate format wrongNo
21-10-202416:0020:004Service SupportProduct TrainingCCI Application TrainingATTSzekesfehervarHungaryConformal Coating AOIAllConference CallWork From HomeDistributorTraining of 2D CCI
  • 1. Completed the training for CCI
HighClosedOng Chin QuanNo
22-10-202408:5909:000.02Service SupportEnhancement SuggestionCustomerQuantaMonterreyMexico2D AOIV5300PhoneOffice-DongguanCustomerThe exported full board picture is showing error when engineer is trying to open
  • Ended
MediumClosedOng Chin QuanYes
22-10-202409:0022:0013MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Improve the usercard layout and add top 10 submission records, bug fixing and optimise
-OngoingOoi Weng SanYes
22-10-202409:0009:010.02Service SupportEnhancement SuggestionCustomerH&T - NPE East Europe SrlMadarasRomania2D AOIV5300OnsiteCustomer SiteCustomerMES update
  • Ended
MediumClosedOng Chin QuanYes
22-10-202409:0009:010.02Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomer & InternalCopy the program from Shanghai and apply them in Quanta Mexico
  • Ended
HighClosedOng Chin QuanYes
22-10-202422-10-202409:0009:010.02Service SupportProgramming SupportProgram OptimisationQuantaMonterreyMexico2D AOIV5300RemoteWork From HomeCustomer & InternalCopy the program from Shanghai and apply them in Quanta Mexico
  • Close
HighUnder MonitorOng Chin QuanYes
22-10-202409:0009:010.02Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexTimisoaraRomania2D AOIV5300OnsiteCustomer SiteCustomerThe repair result is not auto refreshing
  • Customer is not going to use repair station on that way. They will scan the barcode to get the board information in repair.
MediumClosedOng Chin QuanFlex network firewallYes
22-10-202409:0011:002Service SupportEnhancement SuggestionCustomerIOT ManufacturingJohorMalaysia2D AOIV5000RemoteOffice-PenangCustomer & InternalMesOutput Validation
  • Backup and Upgrade software for line 11 machine and repair station, change date format and region
HighOngoingEng Shang FengYes
22-10-202431-10-202409:0012:003MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320OfficeOffice-PenangInternalV320 Series Operation Manual v3.5 English Version
  • work completed on 22/10/2024. submitted to HQ for formatting.
MediumPending R&DTan Hong AnnYes
22-10-202430-11-202411:0016:305.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Tried some production panels
HighOngoingJitesh TMYes
22-10-202411:4513:001.25Service SupportMalfunction TroubleshootMachine HardwareJabilPuneIndia2D AOIV5300RemoteCustomer SiteCustomerJabil Demo machine image clarity was not good, customer could not use the machine in production
  • Verified the Light was too low
  • Grey Calibration carried out, Lighting was found good
MediumClosedJitesh TMAfter changing the 12MP camera to 5MP camera Grey calibration was not doneNoNo
22-10-202412:0012:110.18Service SupportImprovement ProjectSoftware Update - MES CustomizationIOT ManufacturingJohorMalaysia2D AOIV5000HEmailOffice-PenangCustomer & InternalMES customization of IOT
  • Handover to SF. As per today update, the software been modified 2 times, now under monitor
MediumClosedOoi Weng SanYes
22-10-202412:3013:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HConference CallWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Target release date: 29th October 2024
MediumPending R&DOoi Weng SanYes
22-10-202413:0014:301.5Service SupportMalfunction TroubleshootSPC RelatedBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomerSPC Data not displayed
  • Second machine was correctly programing.
MediumClosedBrayan LeonIP configurationNAYes
22-10-202414:0017:003Service SupportLive DemonstrationLarge FOV AOI - V320QuiptechTimisoaraRomaniaLarge FOV AOIV320RemoteWork From HomeDistributorLive demo on V320 machine on detection capability
  • Re-capture Subboard of customer product
  • Have declare the component that can be inspected
  • Customer requirements are attached below
  • Awaiting customer feedback
MediumClosedChew Yong HuangNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FWhatsApp-Image-2024-10-22-at-15.55.29_fba0bafd.jpg&form-id=1&field-id=21&hash=4774eac91d3d8144fcb1ef6e6798cf7109bd1176d23fc16b7c4bcdfb985fb378
22-10-202425-10-202414:0021:007Service SupportProduct Training2D AOI Application TrainingATTSzekesfehervarHungary2D AOIAllConference CallWork From HomeDistributor2D AOI Training
  • 1. Training for 2D AOI. Completed the training until chip chapter.
MediumOngoingOng Chin QuanNo
22-10-202414:0016:002MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia--Office-InternalPenang Office SPI ICON setup and software update
  • done setup and upgraded to v5.0
-ClosedTan Hong AnnNo
22-10-202430-11-202414:0015:301.5Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV5300RemoteWork From HomeCustomerin Flex GBS New Software version AI programming Features & Auto program creation not working with AI
  • Verified the 2nd offline system and found the software version as V808.5.9 & AI program generation was found ok. But the 1st offline system is installed with V808.6.0
  • Asked GBS team if we can update the 2nd offline system to V808.6.0; but had to confirm the version of all the machines in the Hungary site Machines.
  • Customer will come back with the versions used @ flex Hungary site
LowPending customer to Provide InputsJitesh TMYes
23-10-202424-10-202409:0017:008MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangPreparation for potential Indonesian's distributor visit
  • 1. Created the programs for SPI and 3D AOI to shows the defects
  • 2. Communicate with RND to verify some information (AI programming, no gerber programming, spike issue, tall component 3d reconstruction)
HighOngoingOng Chin QuanNo
23-10-202409:0013:004Service SupportEnhancement SuggestionCustomerFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • Meeting with distributor and customer to discuss the requirement for line laser 3D image reconstruction, decide to test with dual laser
HighOngoingEng Shang FengYes
23-10-202425-10-202409:0018:009Service SupportDocumentationTraining MaterialFlexPenangMalaysia2D AOIV5300OfficeOffice-PenangCustomerPreparation of Hardware Training Agenda and Assessment for Flex P5
  • Received request from Kim Pemtronic to prepare hardware training Agenda and Assessment for Flex P5. Submitted agenda to him. pending assessment.
MediumOngoingTan Hong AnnNo
23-10-202409:3014:305Service SupportMachine CommissioningRepair Station Computer InstallationVisteonReynosaMexico2D AOIV5300RemoteWork From HomeDistributorRepair station congiration
  • The reapair station was configurat it correclty
MediumClosedBrayan LeonNANo
23-10-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallOffice-PenangInternalWW49 Weekly service meeting
  • Completed
-ClosedOoi Weng SanNo
23-10-202430-11-202411:3013:001.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Program optimization for B910 3D AOI
HighOngoingJitesh TMYes
23-10-202414:0018:004MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Shang Feng regarding PLC and Servo driver upload download method
  • Completed
MediumClosedOoi Weng SanNo
23-10-202420-11-202414:0016:302.5Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Program optimization for B930 With production running boards
MediumOngoingJitesh TMYes
23-10-202420:0022:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Migrate Drivers and Downloads Page
-OngoingOoi Weng SanYes
24-10-202409:0012:003MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysia3D SPIIconOnsiteOffice-PenangPreparation for potential Indonesian's distributor visit
  • 1. Presentation on ICON and CUBE to distributor
MediumClosedOng Chin QuanYes
24-10-202425-10-202409:0018:009Service SupportDocumentationTraining MaterialFlexPenangMalaysia2D AOIV5300OfficeOffice-PenangCustomerPreparation of Hardware Training Agenda and Assessment for Flex P5
  • Preparing hardware training assessment questions and answer sheet
MediumOngoingTan Hong AnnYes
24-10-202430-11-202410:0010:150.25Service SupportProgramming SupportProgram OptimisationFlexJuarezMexicoLarge FOV AOIV320LaptopWork From HomeDistributorSupport for Marcos Navarro to enable the default functions of the MES system.
  • They still dont tried, they need to schedule time.
LowPending DistributorBrayan LeonYes
24-10-202410:3012:001.5Service SupportLive Demonstration3D AOI - CubePSIBatamIndonesia3D AOICubeOnsiteOffice-PenangDistributorIntroduce MagicRay product to potential Indonesia distributor
  • Completed
HighClosedOoi Weng SanNo
24-10-202430-11-202410:3012:001.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Program optimization for B910 3D AOI
HighOngoingJitesh TMYes
24-10-202413:0021:008Service SupportProduct Training2D AOI Application TrainingATTSzekesfehervarHungary2D AOIAllConference CallWork From HomeDistributor2D AOI Training
  • 1. Training for 2D AOI. Completed SOT chapter. Pass it to HongAnn.
MediumClosedOng Chin QuanYes
24-10-202413:3014:000.5Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerHow to copy the program row on the SPC software
  • Completed
MediumClosedOoi Weng SanNo
24-10-202414:0018:004Service SupportEnhancement SuggestionCustomerFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • CCI with dual laser is ready, me and yizhe attend to do testing, due to no board provide, pending on friday or next week
HighOngoingEng Shang FengYes
24-10-202430-11-202414:0016:302.5Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Program optimization for B930 With production running boards For Defect escape teaching
MediumOngoingJitesh TMYes
24-10-202420:0022:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalStudy and implement the migration to new website https://magicray-global.com/
  • Migrate Power BI Dashboard Page
-OngoingOoi Weng SanYes
25-10-202409:0018:009Service SupportDocumentationTraining MaterialFlexPenangMalaysia2D AOIV5300OfficeOffice-PenangCustomerPreparation of Hardware Training Agenda and Assessment for Flex P5
  • Hardware training agenda and assessment both completed for Flex P5. Sent to Kim via email. Premtronic will conduct the 1 day hardware training for Flex P5
MediumClosedTan Hong AnnYes
25-10-202409:0009:300.5Service SupportMalfunction TroubleshootMachine HardwareLacroixJuarezMexico3D AOICubePhoneWork From HomeDistributorCheck parameter and setting to undertan why the repair station did generate traseability
  • The pass mode was activated
-ClosedBrayan LeonThe mpass mode was activatedNANoNo
25-10-202409:3011:001.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Shang Feng regarding sensor troubleshooting
  • Completed
MediumClosedOoi Weng SanNo
25-10-202430-10-202410:0011:451.75Service SupportMalfunction TroubleshootMVD Software Dongle KeySchneider ElectricBengaluruIndia2D AOIV5300RRemoteWork From HomeDistributorBarcode Reading Error
  • In Program & in ProBarcode both Barcode reading not happening in Machine.
  • External Barcode Scanner working Good
  • Verified settings all found OK
  • Uploaded the drivers for HIK dongle key & asked AMT to download and place this in machine
MediumOngoingJitesh TMNo
25-10-202410:3010:450.25Service SupportProgramming SupportProgram OptimisationJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & DistributorBrief support with program optimization and improvement.
  • done
MediumClosedBrayan LeonYes
25-10-202411:0012:001Service SupportMalfunction TroubleshootWrong Application Configuration SettingEtronOradeaRomania2D AOIV5000RemoteOffice-PenangCustomerLighting is different in between old and new machine
  • Completed
MediumClosedOoi Weng SanDue to image highlight parameterNo
25-10-202411:0018:007Service SupportProgramming SupportProgram CreationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalSupport On Programming to Test Dyson Coating Board under normal AOI
  • Tune light setting for conformal coating
  • Create programming for 1 board, be ready to run production and continue finetune on Monday
HighOngoingEng Shang FengYes
25-10-202411:0011:300.5Service SupportProgramming SupportProgram OptimisationLacroixJuarezMexico3D AOICubeLaptopWork From HomeDistributorSupport to Marcos for improving the 3D image reconstruction on the CUBE, as well as gathering evidence to share with Magic-Ray China to enhance the 3D reconstruction.
  • Machine will be tested on production,
MediumClosedBrayan LeonYes
25-10-202413:0013:300.5Service SupportEnquirySoftware EnquiryBeltonPathum ThaniThailand3D SPIIconPhoneOffice-PenangDistributorExport full board image for SPI
  • Completed
LowClosedOoi Weng SanNo
25-10-202420-11-202413:3017:003.5Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Program optimization for B930 With production running boards For Defect escape teaching
MediumOngoingJitesh TMYes
25-10-202415:3016:301Service SupportMalfunction TroubleshootMVD Software Dongle KeySchneider ElectricBengaluruIndia2D AOIV5300RRemoteWork From HomeDistributorBarcode Reading Error
  • Updated the drivers & still issue was same;
  • Found that AoiInline was not opening in administrator mode, found IT of schneider has disabled all the admin access of the machine.
  • Asked IT team to enable the admin access for AOIBin.
  • Barcode Reading Good
MediumClosedJitesh TMAoiInline was not enabled to open in administrator modeYes
26-10-202415:0016:001Service SupportProduction SupportMonitor Machine PerformanceBeltonPathum ThaniThailand3D SPIIconPhoneWork From HomeCustomerHigh false call rate on area
  • 1. Wrong value of Map cross section height in the configuration settings
  • 2. Modify the value from 5 to 24 to reduce the falsecalls
HighClosedOng Chin QuanNo
26-10-202417:0021:004Service SupportMalfunction TroubleshootProgramming RelatedQuantaMonterreyMexico2D AOIV5300RemoteCustomer SiteCustomerInspection fails from AOI software
  • 1. No images from bottom side of the program
  • 2. This is because of the different programming method of top and bottom program. No subboard on the top program.
  • 3. Add a subboard and add the barcode window on the top program.
  • 4. Modify the program's markpoint
HighClosedOng Chin QuanWrong programming methodNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2FPresentation1.pptx&form-id=1&field-id=21&hash=5508e2b26b3b4ed47555517735222121812557c20cd1435f4df1ba3790553194
26-10-202420:0012:0016MagicRay InternalDocumentation (Internal)Service ReportMagicRayPenangMalaysia2D AOIAllLaptopWork From HomeInternalPreparation on Global Service Performance Overview & Pre-sales live board evaluation PPT -format
  • Completed
HighClosedOoi Weng SanNo
26-10-202430-10-202421:0000:003Service SupportEvaluation3D AOI - CubeGSMTKalocsaHungary3D AOICubeOfficeWork From HomeCustomer & InternalProgramming for LED board
  • 1. Completed the programming for one led board for two side (top and bottom).
  • 2. Completed 40% of another led board
MediumOngoingOng Chin QuanYes
27-10-202400:0000:00Service SupportImprovement ProjectSoftware Update - DMS & OEE UpdateJabilPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerDMS installation for Jabil Bayan Lepas
  • close
HighClosedChew Yong HuangYes
27-10-202400:0000:00MagicRay InternalEnquiry (Internal)Technical EnquiryMagicRayPenangMalaysia2D AOIV5300OfficeDistributor OfficeTechnical Enquiry with 国立
  • close
HighClosedChew Yong HuangYes
27-10-202400:0000:00Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300Conference CallWork From HomeCustomer & InternalCustomer need improvement on DMS System
  • close
HighClosedChew Yong HuangYes
27-10-202400:0000:00Service SupportEvaluation2D AOI - V5300Flex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OfficeOffice-PenangDistributorKeyence barcode evaluation
  • close
HighClosedChew Yong HuangYes
27-10-202400:0000:00Service SupportEvaluationLarge FOV AOI - V320QuiptechGalwayIrelandLarge FOV AOIV320RemoteWork From HomeDistributorExternal Barcode for V320 for evaluation
  • close
MediumClosedChew Yong HuangYes
27-10-202410:0010:00Service SupportProgramming SupportProgram OptimisationFermionXWorthingUnited Kingdom2D AOIV5300RemoteOffice-PenangCustomer & DistributorProgram optimization for Manual insert components
  • close
HighClosedChew Yong HuangYes
27-10-202415:0017:002MagicRay InternalDocumentation (Internal)Service ReportMagicRayPenangMalaysia2D AOIAllLaptopWork From HomeInternalPreparation on How Can We Provide Excellent Service to Our Global Distributor
  • Completed
HighClosedOoi Weng SanNo
27-10-202430-10-202418:0020:002Service SupportEvaluation3D AOI - CubeGSMTKalocsaHungary3D AOICubeOfficeWork From HomeCustomer & InternalProgramming for LED board
  • 1. Completed the rest of the programs (another led board and one pcb board). Two programs were completed.
MediumOngoingOng Chin QuanYes
28-10-202407:0008:001Service SupportProgramming SupportProgram OptimisationFlexOfakimIsrael2D AOIV5000RemoteWork From HomeCustomerProgramming inpruvement
  • Help to add algorims to check missing components
-ClosedBrayan LeonNo
28-10-202409:0010:001Service SupportMalfunction TroubleshootMachine Hang IssuesFlex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OnsiteOffice-PenangDistributor & InternalEvaluation on Scan Barcode with Clampshell Board
  • Problem: Machine hang, cannot homing, pop out error "Homing failed. Please check hardware", Upper X servo alarm, motion card alarm.
  • Action: 1.Try reset, XY cannot homing, restart software still same issue.
  • 2. Servo alarm code A21.1, encoder communication error, check cable physical condition ok, no wear and tear. Suspect encoder cable malfunction.
  • 3. Power off machine, after all servo not blinking, push emergency button, move XY towards middle away from homing sensor, release emergency button
  • 4. Power on machine, reset and lane adjustment, XY can homing
  • 5. Monitor 15 minutes, production running ok, release to production.
HighClosedEng Shang FengSuspect encoder cableYes
28-10-202431-10-202409:0018:009MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysia3D SPIIconOfficeOffice-PenangInternalSPI Training Material
  • Work on-going on chapter 1,2
MediumOngoingTan Hong AnnNo
28-10-202409:0010:001Service SupportMalfunction TroubleshootMVD Software Dongle KeySchneider ElectricBengaluruIndia2D AOIV5300RRemoteWork From HomeDistributorBarcode Reading Error
  • Found Admin access was disable in the Machine
  • AoiInline was not able to open with admin access. with support of IT enabled the admin access provided for AoiInline to open with admin
  • After this issue was resolved
MediumClosedJitesh TMAdmin rights for AoiInline application was disabled in the machineYes
28-10-202410:0018:008Service SupportProgramming SupportProgram CreationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalSupport On Programming to Test Dyson Coating Board under normal AOI
  • YiZhe create CCI programming for evaluation, assist customer to levelling machine into production line, learn with distributor to do light calibration, CPK and GRR calibration.
HighOngoingEng Shang FengYes
28-10-202410:0011:001Service SupportEnquirySoftware EnquiryPremtronicPenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorAuto switch in between Program A and B
  • Replied
LowClosedOoi Weng SanNo
28-10-202410:3013:002.5Service SupportMeetingSales MeetingSalcompChennaiIndia--OnsiteCustomer SiteCustomerSales Meeting for New Project for Apple New project
  • Meeting with Mani, Santhosh, Kumaresan & Selva(Magic-ray)
MediumClosedJitesh TMNo
28-10-202412:0023:3011.5Service SupportLong Distance TravelOverseasMagicRayShenzhenChina3D SPIIconOnsiteOffice-DongguanDistributor & InternalTravelling from Penang to Shenzhen
  • 1. Presentation for overseas distributor and attending sales meeting
HighClosedOng Chin QuanNo
28-10-202412:0012:200.33Service SupportEnhancement SuggestionCustomerStoneridgeCiudad JuarezMexico2D AOIV5300LaptopCustomer SiteCustomer & Distributor & InternalCustumer ask about the spanish errors notifications
  • Speak with custumer and explain the capacity of the software in this moment weonly can use the Chinese and English version
LowClosedBrayan LeonNo
28-10-202414:3018:003.5Service SupportImprovement ProjectInspection CapabilitiesFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerEdge Bonding Inspection Trail
  • Program created for Edge Bonding inspection
  • Trail Carried out; machine read for customer visit
HighClosedJitesh TMNo
28-10-202419:0004:009MagicRay InternalLong Distance TravelOverseasMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalReturn MagicRay HQ attend sales meeting and live demo to distributor
  • Night flight
HighOngoingOoi Weng SanNo
29-10-202409:0018:009MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalReturn MagicRay HQ attend sales meeting and live demo to distributor
  • Sales meeting day 1
-OngoingOoi Weng SanYes
29-10-202401-11-202409:0018:009MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalGlobal sales meeting
  • Meeting with RND
-OngoingOng Chin QuanNo
29-10-202409:0018:009Service SupportProgramming SupportProgram CreationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalSupport On Programming to Test Dyson Coating Board under normal AOI
  • Done programming and finetune
HighOngoingEng Shang FengYes
29-10-202431-10-202409:0018:009MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysia3D SPIIconOfficeOffice-PenangInternalSPI Training Material
  • work on-going chapter 3,4
MediumOngoingTan Hong AnnYes
29-10-202430-11-202410:0012:002Service SupportProgramming SupportProgram OptimisationFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • B930 Program Readiness and MES verifications
MediumOngoingJitesh TMYes
29-10-202411:0011:300.5Service SupportEnquirySoftware EnquiryKaifaJohorMalaysia2D AOIV2000PhoneOffice-PenangCustomerHow to Detect Poorly Soldered Joints
  • To analyze the color of "poor" and "OK" solder joints and set parameters accordingly
LowClosedOoi Weng SanNo
29-10-202413:3015:001.5MagicRay InternalDocumentation (Internal)Improvement ListMagicRayPenangMalaysia--Conference CallWork From HomeInternalHow Can We Provide Excellent Service to Our Global Distributor -internal discussion
  • Collected the feedback
HighOngoingOoi Weng SanNo
29-10-202415:0018:003Service SupportMachine CommissioningNew Machine InstallationBeltonPathum ThaniThailand2D AOIV5300PhoneOffice-ShenzhenDistributorGuide DKSH adjust camera height to deal with thick pallet
  • Completed
MediumClosedOoi Weng SanNo
29-10-202418:0018:300.5Service SupportMalfunction TroubleshootMES RelatedSimplexMonzaItaly2D AOIV5300PhoneOffice-ShenzhenDistributorPop MES error when open software
  • Delete MagicRayMESToolProcess folder to delete the cache
MediumClosedOoi Weng SanCacheNo
30-10-202409:0020:0011MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalReturn MagicRay HQ attend sales meeting and live demo to distributor
  • Sales meeting day 2
  • Presented "Global Service Performance Overview_20241030"
  • Second travel to Dongguan for Demo board preparation for the distributor visit rehearsal
-OngoingOoi Weng SanYes
30-10-202401-11-202409:0018:009MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalGlobal sales meeting
  • 1. Preparation for demonstration in Dongguan
-OngoingOng Chin QuanYes
30-10-202409:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia----InternalRepair station troubleshooting guidelines
  • Revise set up repair station and create wiki for repair station troubleshooting guidelines
-ClosedEng Shang FengNo
30-10-202409:0018:009MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysia3D SPIIconOfficeOffice-PenangInternalSPI Training Material
  • work completed chapter5,6. Informed team via email and uploaded materials to overseas drive.
MediumClosedTan Hong AnnYes
30-10-202409:0009:010.02MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangInternalCCI Training Materials
  • work On hold
MediumClosedTan Hong AnnYes
30-10-202413:0014:001Service SupportDocumentationMachine DrawingLITEONTaipeiTaiwan2D AOIV5300PhoneOffice-PenangCustomer & Distributor & InternalV5300 Machine's 3D step AP214 drawing
  • Sent
LowClosedOoi Weng SanNo
30-10-202430-11-202415:0018:003Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomerSPC data base don’t shows information
  • Check the data base configuration and the machine configuration, SPC don’t shows the information.
MediumOngoingBrayan LeonNANo
31-10-202409:0014:005MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-DongguanInternalReturn MagicRay HQ attend sales meeting and live demo to distributor
  • Sales meeting day 3
  • Demo Board Rehearsal for Distributor Visit
-OngoingOoi Weng SanYes
31-10-202401-11-202409:0020:0011MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalGlobal sales meeting
  • 1. Program creation for 3D CUBE and 2D AOI in Dongguan demo room
-OngoingOng Chin QuanYes
31-10-202430-11-202410:5012:401.83Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomerSPC data base don’t shows information
  • Check the data base configuration and the machine configuration, SPC don’t shows the information.
MediumOngoingBrayan LeonNAYes
31-10-202412:3016:304Service SupportMalfunction TroubleshootMachine HardwareEtronOradeaRomania2D AOIV3100OnsiteCustomer SiteCustomerSeems there were dust in the lens. Bottom camera glass plate, white LED cover plastic and lens are cleaned with fiber-free cloth. Issue remained. Then camera and lens dismantled. Camera glass plate in front of the CCD is cleaned, but inside the CCD chip has dust. They will order a new camera module. There is no chance to clean the CCD.
  • Have to send them a quotation about new camera then they will order it.
MediumClosedAkos RostaDust in CCDMI2784h15NoNohttps://magicray-support.com/index.php?gf-download=2024%2F12%2F20241031_151851.jpg&form-id=1&field-id=21&hash=e4a41a2125d6cd489e6e357a652fc90bd7f7baadc875170af99ddea373f0b9ff
31-10-202414:0018:004Service SupportEvaluationConformal Coating AOI - VC5300Super Display Tek玖毅新技Taoyuan CityTaiwanConformal Coating AOIVC5300OnsiteOffice-DongguanDistributor & InternalSuper Display Tek VC5300 Evaluation Support
  • Create program and compile data
MediumOngoingOoi Weng SanNo
31-10-202416:0019:003Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HConference CallOffice-ShenzhenCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • First validation, updated the software.
  • MES return 401,404, 405 error.
MediumPending R&DOoi Weng SanYes
31-10-202420:0022:002Service SupportMalfunction TroubleshootMachine HardwareEtronOradeaRomania2D AOIV3100RemoteWork From HomeInternalTroubleshooting why the image has dirt in the same position
  • Akos cleaned lens and glass surface, the problem persist
  • Remove the vision module, found the dust is insider the cmos sensor
  • Arrange shipment for the replacement
HighOngoingOoi Weng SanNo
01-11-202409:0018:009MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-DongguanInternalReturn MagicRay HQ attend sales meeting and live demo to distributor
  • Sales meeting day 4
  • Leon gives the presentation regarding MagicRay's roadmap
  • Finance give guidance on the reimbursement process
-OngoingOoi Weng SanYes
01-11-202409:0018:009MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalGlobal sales meeting
  • 1. Internal presentation for the demo machines
-ClosedOng Chin QuanYes
01-11-202409:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia----InternalPractice MySQL and prepare for Wiki article
  • Done backup and reinstall mysql, simulate common issues and prepare for Wiki article
-ClosedEng Shang FengNo
01-11-202409:0009:300.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320LaptopWork From HomeInternalLarge FOV AOI V320 Maintenance Manual English Version
  • Formatting done and uploaded to overseas drive.
MediumClosedTan Hong AnnYes
01-11-202401-11-202409:3018:008.5MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia3D AOICubeRemoteWork From HomeInternal3D AOI Cube Maintenance Manual
  • Work on-going.
MediumOngoingTan Hong AnnNo
01-11-202430-11-202410:0013:003Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomerSPC data base don’t shows information
  • Ooi Weng San, make the configuration and the setting isnpection, after modify the necessary the machines now shows the information
MediumOngoingBrayan LeonNAYes
01-11-202410:0010:050.08Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300LaptopWork From HomeCustomerSPC never shows the data, we try some oncall solution but was not solved.
  • I open a duplicated case
MediumClosedBrayan LeonNANAYes
01-11-202411:0018:007Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HConference CallOffice-ShenzhenCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Second validation
  • R&D dont know how to grab the MO until station data. previously grab from TDC.dll
MediumPending CustomerOoi Weng SanYes
01-11-202412:0014:002Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteOffice-PenangInternalSPC not able to upload
  • Wrong IP address
HighClosedOoi Weng SanWrong IP addressNo
03-11-202414:0020:006MagicRay InternalDocumentation (Internal)Improvement ListMagicRayPenangMalaysia--Conference CallWork From HomeInternalHow Can We Provide Excellent Service to Our Global Distributor -internal discussion
  • Design the Organizational Chart
HighOngoingOoi Weng SanYes
04-11-202409:0018:009MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-DongguanInternalReturn MagicRay HQ attend sales meeting and live demo to distributor
  • Sales meeting day 5
  • Distributor visit Dongguan office
  • Morning session with Taiwan, India and Malaysia distributor
  • Afternoon session with Europe distributor
-OngoingOoi Weng SanYes
04-11-202409:0018:009Service SupportLive Demonstration3D SPI - IconDKSHBangkokThailand3D SPIIconOfficeOffice-DongguanDistributorLive demonstration for SPI
  • 1. Showing the global distributor the advantages of ICON machine
HighClosedOng Chin QuanNo
04-11-202409:0018:009Service SupportMachine CalibrationCPK Calibration,GRR CalibrationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalCCI with Dual Laser
  • Customer moved machine in production line, assist distributor to perform machine levelling, CPK and GRR calibration
HighOngoingEng Shang FengNo
04-11-202430-11-202409:0016:007MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternal3D AXI User Manual English Version
  • Work on-going. Priority High
HighOngoingTan Hong AnnNo
04-11-202409:0010:301.5MagicRay InternalDocumentation (Internal)Programming Tutorial (Work Instruction)MagicRayGuadalajaraMexico2D AOIV5300LaptopWork From HomeInternalManual documentation to how solve the SPC Comunication problem
  • Following the Ooi Weng troubleshooting I develop the manual steps
-ClosedBrayan LeonNo
04-11-202415:0015:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationBeltonPathum ThaniThailand3D SPIIconPhoneOffice-PenangDistributor & InternalBelton MES unable support Multiboard
  • Still not able to export MES file for Multiboard
MediumPending R&DOoi Weng SanNo
04-11-202415:0015:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedBeltonPathum ThaniThailand3D SPIIconRemoteOffice-PenangDistributor & InternalSPI mark inspection is not stable
  • Pending schedule to remote analyze
HighOngoingOoi Weng SanNo
04-11-202415-11-202416:0022:006Service SupportProduct Training2D AOI Application TrainingATTSzekesfehervarHungary2D AOIAllConference CallWork From HomeDistributorATT Hungary 2D AOI, 3D AOI, SPI Training
  • 2D AOI Day 2 completed until SOT Chapter together with Akos
MediumOngoingTan Hong AnnNo
05-11-202420-12-202407:0008:301.5Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomerSPC data base don’t shows information
  • We are planing a prosses to fix all the machines, they plan a remote connection on December 18
MediumOngoingBrayan LeonNAYes
05-11-202409:0017:008MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalReturn MagicRay HQ attend sales meeting and live demo to distributor
  • Sales meeting day 6
  • Present "How Can We Provide Excellent Service to Our Global Distributor_20241026"
-OngoingOoi Weng SanYes
05-11-202409:0012:003MagicRay InternalDocumentation (Internal)Improvement ListMagicRayPenangMalaysia--Conference CallWork From HomeInternalHow Can We Provide Excellent Service to Our Global Distributor -internal discussion
  • Completed
HighClosedOoi Weng SanYes
05-11-202411-11-202409:0018:009Service SupportEvaluation3D AOI - CubeGSMTKalocsaHungary3D AOICubeOfficeWork From HomeCustomer & InternalProgramming for LED board
  • 1. Completed the programming for LED boards
  • 2. Record the programming steps for the programs
MediumOngoingOng Chin QuanYes
05-11-202409:0018:009Service SupportProgramming SupportProgram OptimisationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalCCI with Dual Laser
  • Backup and Upgrade software to English version, found out got some chinese wording in the skip config function, collect data and feedback to R&D.
  • Guide customer to create and finetune program
HighOngoingEng Shang FengYes
05-11-202409:3010:000.5Service SupportEnquiryQuotation EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300PhoneOffice-DongguanDistributorService Quotation for SpeedTech Relocation to Gemmy-Tek
  • Sophie sent
MediumClosedOoi Weng SanNo
05-11-202420-11-202410:0016:006Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorCISCO Audit Support for CCI and Edge Bonding Inspection
  • Cisco Audit Support, do trials and explain the working to Cisco customer
HighOngoingJitesh TMNo
05-11-202410:0011:001Service SupportEnquiryTechnical EnquiryDJKKuala LumpurMalaysia3D SPIIconEmailOffice-PenangDistributorITRIMECH SPI Icon enquiry
  • Replied
MediumClosedOoi Weng SanNo
05-11-202414:0016:002Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteWork From HomeCustomerSPC data base don’t shows information
  • Custumer try to solve the SPC issues, the problem in the machine was fixed but from the repair station to the machine the information wasent sent.
MediumOngoingBrayan LeonNAYes
05-11-202419:0020:001Service SupportEnhancement SuggestionDistributorFlex-P5PenangMalaysiaConformal Coating AOIVC5300PhoneOffice-PenangCustomer & Distributor & InternalAdd inspection time details in AOISPC like AOI software
  • Submitted request via DingTalk
  • Target release date next year April
LowPending R&DOoi Weng SanNo
06-11-202409:0020:0011Service SupportLive Demonstration3D AOI - CubeFoxconnBac GiangVietnam3D AOICubeOfficeOffice-DongguanCustomerPresentation on 3D AOI for the customers from exhibition (NEPCON)
  • 1. Program preparation for 3D AOI
  • 2. Join the AXI live demonstration by colleague
MediumClosedOng Chin QuanNo
06-11-202409:0018:009Service SupportMachine CommissioningRepair Station Computer InstallationFlex-P5-DysonPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalData keep in Repair Station pc, cant transfer back to machine
  • Done set up repair station, can buyoff result at repair station, found out the data keep in repair station pc (spc folder), cannot transfer back to machine
  • Check IP address ok, firewall has closed, folder sharing ok, machine and repair station configuration ok, suspect LAN connectivitiy (100 Mbps)
HighOngoingEng Shang FengNo
06-11-202430-11-202409:0016:007MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternal3D AXI User Manual English Version
  • Work on-going.
HighOngoingTan Hong AnnYes
06-11-202410:0019:009Service SupportMalfunction TroubleshootMachine HardwareEtronOradeaRomania2D AOIV3100RemoteWork From HomeInternalTroubleshooting why the image has dirt in the same position
  • Install and adjust the camera angle so Eaton can just plug and play the vision module
  • Pending camera arrival to close this job
HighOngoingOoi Weng SanYes
06-11-202430-11-202410:3011:301Service SupportProgramming SupportProgram OptimisationFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Machine 2 Fine tuning for false call reduction
MediumOngoingJitesh TMYes
06-11-202411:3013:001.5Service SupportMalfunction TroubleshootMachine HardwareSchneider ElectricBengaluruIndia2D AOIV5300RPhoneCustomer SiteDistributorPCB hit the Lighting unit as the operator forgot to remove the top lock of the component; lighting unit loosened.
  • Asked AMT team to check for any damage, no damage found
  • asked them to Tighten the screws; and take a board image
  • Asked them to check if all was working good-- all found good
  • Started production & machine is working fine
  • Suggested them to put a cover or stopper on top side with respect to board clearance; so if any operator make a mistake then machine do not get damaged
HighClosedJitesh TMOperator missed to remove the top lock of the component and send the board insideNoNo
06-11-202420-11-202413:0018:005Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorCISCO Audit Support for CCI and Edge Bonding Inspection
  • Cisco Audit Support for Team-1
HighOngoingJitesh TMYes
06-11-202414:0015:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview Diu Su Shuin
  • Completed
-ClosedOoi Weng SanNo
06-11-202415-11-202416:0022:006Service SupportProduct Training2D AOI Application TrainingATTSzekesfehervarHungary2D AOIAllConference CallWork From HomeDistributorATT Hungary 2D AOI, 3D AOI, SPI Training
  • Day 3 2D AOI training completed. Finished IC and Pin chapter.
MediumOngoingTan Hong AnnYes
06-11-202423:0009:0010MagicRay InternalLong Distance TravelOverseasMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalReturn MagicRay HQ attend sales meeting and live demo to distributor
  • Completed - Return from ShenZhen to Penang
-ClosedOoi Weng SanYes
07-11-202409:0018:009Service SupportMachine CommissioningRepair Station Computer InstallationFlex-P5-DysonPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalData keep in Repair Station pc, cant transfer back to machine
  • Found from log in repair station pc stated mysql Unable to connect specified host
  • MySQl 8.0 test connection ok, try reinstall mysql v8.0, issue still remains
  • Weng San found out LAN connectivity affects data transfer timeout, try to use LAN cable connect back to back (1 Gbps), spc transfer issue solved
HighClosedEng Shang FengYes
07-11-202430-11-202409:0016:007MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternal3D AXI User Manual English Version
  • Work on-going.
HighOngoingTan Hong AnnYes
07-11-202420-11-202409:3012:303Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorCISCO Audit Support for CCI and Edge Bonding Inspection
  • Cisco Audit Support
HighOngoingJitesh TMYes
07-11-202411:3012:301Service SupportImprovement ProjectMachine OperationSchneider ElectricBengaluruIndia2D AOIV5300ROnsiteCustomer SiteCustomerSchneider Needs FPY more than 95%, but currently achieving around 85%, so need to improve the FPY
  • Meeting held with Schneider team to discuss on the improvement on FPY
HighOngoingJitesh TMYes
07-11-202411:3012:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia3D AOICubePhoneOffice-PenangInternalSalcomp MES update content like Salcomp Shenzen
  • Submitted request via DingTalk
HighPending R&DOoi Weng SanNo
07-11-202412:0012:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100RemoteWork From HomeCustomer & Distributor & InternalFlex Chennai MES Validation
  • Flex Chennai provided XML format
HighPending R&DOoi Weng SanYes
07-11-202430-11-202413:0015:002Service SupportProgramming SupportProgram OptimisationFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Training provided to the Operators, QA & Equipment Team on Basic operation
MediumOngoingJitesh TMYes
07-11-202413:0014:001Service SupportEnquiryTechnical EnquiryJabilPenangMalaysia2D AOIV5300EmailOffice-PenangCustomerCalibration for MagicRay Grey Plate
  • MagicRay recommends engaging a third-party service provider to perform an annual calibration of the grey plate to ensure its effectiveness.
LowClosedOoi Weng SanNo
07-11-202413:0013:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorError message of 已经加了具有相同键的项
  • Due to bad mark
HighClosedOoi Weng SanDue to bad markNo
07-11-202413:3014:000.5Service SupportEnquirySoftware EnquiryJabil-InfineraPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerHow to merge SPC data from both machines for display in SPC software
  • Replied
LowClosedOoi Weng SanNo
07-11-202415:0018:003Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlex-P5-DysonPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorNot able to transfer the result to Repair Station
  • Completed
HighClosedOoi Weng SanCustomer network share out to too many device and the speed just 100Mb/sNo
07-11-202407-11-202416:0022:006Service SupportProduct Training3D AOI Application TrainingATTSzekesfehervarHungary3D AOIAllConference CallWork From HomeDistributorATT Hungary 2D AOI, 3D AOI, SPI Training
  • Day 5 Training completed. Currently finished CCI, 2DAOI, 3DAOI Application training. Distributor busy for coming weeks. will inform availability to continue SPI training.
MediumOngoingTan Hong AnnYes
07-11-202417:0017:300.5Service SupportEnhancement SuggestionCustomerBeltonPathum ThaniThailand2D AOIV5300PhoneOffice-PenangDistributor & InternalTrim barcode function as per CCI and SPI for V5300
  • Submitted request via DingTalk
LowPending R&DOoi Weng SanNo
07-11-202419:0020:001Service SupportMalfunction TroubleshootMagicRay Software RelatedSimplexMonzaItaly2D AOIV5000HRemoteWork From HomeDistributorThe repair station is unable to display results and instead shows an error message
  • Due to program enable both surface testing
HighClosedOoi Weng SanDue to program enable both surface testingNo
08-11-202408:3009:301Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexMukachevoUkraine2D AOIV5300EmailOffice-PenangCustomerThe Repair Station often freezes, don’t show any result, without any error message
  • The frequent freezing, don’t show any result, without any error message might be due to several reasons.
  • 1. The SPC database name IP is wrongly set. By default is 127.0.0.1 as the MySQL installed in machine
  • 2. The IP address of Machine List is wrongly set. By default is 127.0.0.1 as the MySQL installed in machine.
  • 3. OK results is not confirmed. Please check the Filter Conditions if the ResultType of ALL is selected?
  • 4. OK results is not confirmed. Could you please try this setting and confirm if any improvement?
HighClosedOoi Weng SanWrong SettingsNo
08-11-202430-11-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternal3D AXI User Manual English Version
  • Work on-going.
HighOngoingTan Hong AnnYes
08-11-202409:0010:001Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorMES improvement for WNC Taiwan
  • Feedback to R&D to improve
LowPending R&DOoi Weng SanNo
08-11-202411:3013:302Service SupportMalfunction TroubleshootSPC RelatedFoxconnGuadalajaraMexico2D AOIV5300RemoteOffice-PenangInternalSPC not query in Machine
  • Due to data insert to repair station database
HighClosedOoi Weng SanDue to data insert to repair station databaseNo
08-11-202412:0014:002Service SupportImprovement ProjectSoftware Update - MES CustomizationBeltonPathum ThaniThailand3D SPIIconPhoneOffice-PenangDistributor & InternalBelton MES unable support Multiboard
  • Collected program and config for R&D to debug
MediumPending R&DOoi Weng SanYes
08-11-202412:0014:002Service SupportEnquirySoftware EnquiryEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorEdge searching is causing high RAM usage and slowing down the system.
  • AI login using Template by default
  • Edge searching is causing high RAM usage and slowing down the system
MediumClosedOoi Weng SanNo
08-11-202414:0018:004Service SupportImprovement ProjectSoftware Update - MES CustomizationInventecBrnoCzechia2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalCzechia Inventec MES validation
  • Demo both outputclassname
  • Customer said wait next PM and their server ready before implement same MES output as ShangHai
MediumPending CustomerOoi Weng SanNo
08-11-202416:3018:302Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HConference CallOffice-ShenzhenCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Third validation
  • No board to verify
MediumPending CustomerOoi Weng SanYes
10-11-202413:0014:001Service SupportMalfunction TroubleshootMachine HardwareJabil-ResMedPenangMalaysia2D AOIV5300PhoneWork From HomeCustomer & DistributorAdtech not able to detect by device manager
  • Reinsert the motion card
HighClosedOoi Weng SanReinsert the motion cardNoNo
11-11-202409:0013:004Service SupportProgramming SupportProgram CreationH&T - NPE East Europe SrlMadarasRomania3D AOICubeOffline ProgrammingOffice-PenangCustomerProgram creation for new product
  • 1. Create new program for customer
MediumClosedOng Chin QuanNo
11-11-202409:0011:002Service SupportDocumentationTranslationGemmy-tekBangkokThailandAXIVX2000LaptopWork From HomeDistributorTranslation for AXI_XL Shipping Precautious Document for Thailand Gemmetek machine commisionning at Inventec Thailand
  • Work completed and submitted to Nuttapong (Gemmytek Thailand Engineer)
HighClosedTan Hong AnnNo
11-11-202420-11-202409:3017:007.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorCISCO Audit Support for CCI and Edge Bonding Inspection
  • Cisco Audit Support for CCI new Line with Scot & Team from Germany.
  • Explained then all the process
HighOngoingJitesh TMYes
11-11-202411:0017:006Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Fifth validation
  • Not able to login Web API
MediumPending R&DOoi Weng SanYes
11-11-202411-11-202413:0018:005Service SupportMalfunction TroubleshootMachine Hardware IntermittentFlex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorUX cant homing, pop out error homing failed, please check hardware, UX servo alarm, AL 21.1
  • Try swap servo driver, error still happen, driver ok, done check servo driver parameter ok
  • Suspect encoder cable or motor
HighOngoingEng Shang FengNo
11-11-202413:0018:005Service SupportMalfunction TroubleshootWindows Operating SystemFlex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorWindow Blue Screen, preparing automatic repair, cannot enter user interface
  • Action taken: Try use WinPE repair the boot partition, repair success
  • After restart pc, issue remains, try change boot sequence, able to enter user interface, monitor ok
HighClosedEng Shang FengWindow boot manager corruptM1R170419No
11-11-202414:0018:004Service SupportEvaluation3D AOI - CubeGSMTKalocsaHungary3D AOICubeOfficeWork From HomeCustomer & InternalProgramming for LED board
  • 1. Completed the evaluation report
MediumClosedOng Chin QuanYes
11-11-202414:0015:001Service SupportMalfunction TroubleshootMachine Hardware IntermittentFlex-P5PenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorThe top X-axis is intermittently not working
  • Anaylze the root cause with Premtronic team
HighOngoingOoi Weng SanNo
11-11-202415:3016:000.5Service SupportEnquirySoftware EnquiryJabil-InfineraPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerMagicRay V5300 system's computer RAM specification
  • 16GB RAM (minimum recommended for smooth operation)
  • DDR4 type memory
LowClosedOoi Weng SanNo
11-11-202418:0019:001Service SupportImprovement ProjectSoftware Update - MES CustomizationBeltonPathum ThaniThailand3D SPIIconPhoneOffice-PenangDistributor & InternalBelton MES unable support Multiboard
  • Collect board details for R&D to debug
MediumPending R&DOoi Weng SanYes
11-11-202418:0019:001Service SupportEnquirySoftware EnquiryWistron InfoCommZambalesPhilippines2D AOIA10EmailOffice-PenangCustomerWhat File/s on AOIBin folder that I could delete so it will free some space
  • Replied
MediumClosedOoi Weng SanNo
11-11-202421:0021:300.5Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIV5200PhoneWork From HomeDistributorDetection for Oblique of missing pin
  • Replied
MediumClosedOoi Weng SanNo
12-11-202409:0018:009Service SupportMalfunction TroubleshootMachine Hardware IntermittentFlex-P5-Intel(NPO)PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorUX cant homing, pop out error homing failed, please check hardware, UX servo alarm, AL 21.1
  • Change UX servo motor with encoder cable, try homing ok
  • Tidy wiring and trunking, production starts run at 1530, monitor until 1800, running ok
  • Found out the faulty motor broken and got one pin dented at mounting
HighClosedEng Shang Fengservo motorM1R170419Yes
12-11-202430-11-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternal3D AXI User Manual English Version
  • Work on-going.
HighOngoingTan Hong AnnYes
12-11-202410:0012:302.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerMES for CCI machine with Thickness measurement displayed
  • Updated the file as provided by RnD
  • Now xml file is generated
  • Shown the same to customer, & Explained to them
MediumClosedJitesh TMYes
12-11-202415-11-202410:0013:303.5Service SupportLong Distance TravelDomesticQuantaMonterreyMexico--OnsiteCustomer SiteCustomerTravel to Quanta
  • ongoing
HighOngoingBrayan LeonNo
12-11-202410:0014:004Service SupportMalfunction TroubleshootMachine Hardware IntermittentFlex-P5PenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorThe top X-axis is intermittently not working
  • Motor totally breakdown. Premtronic replaced it from spare machine
  • Pending HQ ship the motor for replacement
HighOngoingOoi Weng SanYes
12-11-202410:0011:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexChennaiIndiaConformal Coating AOIVC5100RemoteWork From HomeCustomer & Distributor & InternalFlex Chennai MES Validation
  • Software released
HighPending CustomerOoi Weng SanYes
12-11-202410:3012:302Service SupportProgramming SupportProgram OptimisationBeltonPathum ThaniThailand2D AOIV5300RemoteOffice-PenangDistributorProgram optimisation for Belton
  • Completed and Sakesan take over
HighClosedOoi Weng SanNo
12-11-202411:3016:305Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Sixth validation
  • Still not able to login Web API
  • IT will site support
MediumPending CustomerOoi Weng SanYes
12-11-202420-11-202412:3016:003.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorCISCO Audit Support for CCI and Edge Bonding Inspection
  • Cisco Audit Support
HighOngoingJitesh TMYes
12-11-202412-11-202415:0018:303.5Service SupportProgramming SupportProgram CreationH&T - NPE East Europe SrlMadarasRomania3D SPIIconRemoteWork From HomeCustomerLots of solder pad reporting offset
  • 1. Create the program with four markpoints
  • 2. Help to create the subboards for the program, and teach the customer
  • 3. Troubleshoot falsecall high problem
MediumClosedOng Chin QuanNo
12-11-202417:0020:303.5Service SupportMachine CalibrationCPK Calibration,GRR CalibrationQuantaMonterreyMexico2D AOIV5000OnsiteCustomer SiteCustomerGRR and CPK
  • GRR and CPK was performed in the machine, results will be share with the custumer
HighClosedBrayan LeonNANo
12-11-202417:0018:001Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia3D AOICubePhoneOffice-PenangInternalSalcomp MES update content like Salcomp Shenzen
  • Software released
HighPending R&DOoi Weng SanYes
13-11-202414-11-202409:0012:003Service SupportEnquirySoftware EnquiryQuantaMonterreyMexico2D AOIV5300OfficeOffice-PenangInternalQuanta's enquiry on the theory of template matching and distance test window
  • 1. Wrong measurements between two points (distance test window), informed RND to troubleshoot
  • 2. Check the theory with Caihe (product manager)
  • 3. Confirm the detail with Brayan
MediumOngoingOng Chin QuanNo
13-11-202430-11-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternal3D AXI User Manual English Version
  • Work on-going
HighOngoingTan Hong AnnYes
13-11-202410:0018:008Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorCISCO Audit Support for CCI and Edge Bonding Inspection
  • Cisco Audit Support
  • Cisco Customer very much satisfied with our CCI Machine and AOI edge bonding process
HighClosedJitesh TMYes
13-11-202410:0011:301.5Service SupportMalfunction TroubleshootMachine HardwareNidecMonterreyMexico2D AOIV5000PhoneWork From HomeCustomer & DistributorAt Nidec Monterrey, a machine was hit, and the bracket holding the lighting unit was damaged and shifted.
  • I visited Nidec we check new posible projects, they dont give me the oportunity to check the machine, because was on production but they are interested on apply for the new bracket.
HighClosedBrayan Leonthey hit the machineNANoYes
13-11-202414:3018:304Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Seventh validation
  • Able to login Web API
  • But still error that required R&D to fix
MediumPending R&DOoi Weng SanYes
13-11-202415:3016:000.5Service SupportEnquirySoftware EnquiryKaifaJohorMalaysia2D AOIV2000PhoneOffice-PenangCustomerHow to Restrict Operators to Load Programs Using Barcodes
  • Replied
LowClosedOoi Weng SanNo
13-11-202416:0021:005Service SupportProgramming SupportProgram OptimisationH&T - NPE East Europe SrlMadarasRomania3D AOICubeRemoteWork From HomeCustomerFinetune 3D falsecalls
  • 1. fail to run program issue. because the latest version dont have mes integrated. Received the latest patch from mes team
  • 2. Finetune falsecalls from 180 to 20
  • 3. Solve markpoint not stable issue. Change different lightning.
MediumClosedOng Chin QuanNo
13-11-202414-11-202420:3022:001.5Service SupportMalfunction TroubleshootMagicRay Software RelatedH&T - NPE East Europe SrlMadarasRomania3D SPIIconRemoteWork From HomeCustomerFalsecall bridging, but no solder across
  • 1. Check the 3D image, there is no solder between the pad, but it is showing height in the 3D cross section
HighOngoingOng Chin QuanM2R190478No
14-11-202408:0012:004Service SupportMalfunction TroubleshootMachine HardwareInventecJuarezMexico2D AOIV5300RemoteOffice-PenangCustomerNot able to auto unload board
  • Motor steering set 10
HighClosedOoi Weng SanMotor steering settingNoNo
14-11-202430-11-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternal3D AXI User Manual English Version
  • Work completed. submitted to HQ for formatting
HighPending R&DTan Hong AnnYes
14-11-202410:0016:006Service SupportEvaluationConformal Coating AOI - VC5300Super Display Tek玖毅新技Taoyuan CityTaiwanConformal Coating AOIVC5300OnsiteOffice-DongguanDistributor & InternalSuper Display Tek VC5300 Evaluation Support
  • Report sent
MediumClosedOoi Weng SanYes
14-11-202430-11-202410:0016:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • 3D cube Evaluation continue; run some panels and update the repair result
HighOngoingJitesh TMYes
14-11-202411:0012:301.5Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • 8th validation
  • Still error and no production board for validation
MediumPending R&DOoi Weng SanYes
14-11-202415:0015:300.5Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerHow to add defect name in MagicRay
  • Replied
LowClosedOoi Weng SanNo
14-11-202418:3019:301Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia3D AOICubeRemoteOffice-PenangInternalSalcomp MES update content like Salcomp Shenzen
  • Validation is not success
  • Pending R&D to debug
HighPending R&DOoi Weng SanYes
14-11-202422:0000:002Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeInternalV320 is unable to automatically switch programs
  • Obtain the details from Brayan
HighOngoingOoi Weng SanNo
15-11-202408:3009:301Service SupportEnquirySoftware EnquiryBitronQueretaroMexico2D AOIV5300PhoneOffice-PenangDistributorAuto switch program with different barcode location
  • Yes. V5300 can support
MediumClosedOoi Weng SanNo
15-11-202409:3016:307Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteOffice-PenangCustomerKaifa Johor MES improvement, self define the NG name
  • The format finally meet customer expectation
  • Pending schedule to implement to line
MediumPending CustomerOoi Weng SanYes
15-11-202410:0011:001Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeInternalV320 is unable to automatically switch programs
  • Gathered the programs and machine specifications for R&D analysis
HighPending R&DOoi Weng SanYes
15-11-202430-11-202411:3014:002.5Service SupportProgramming SupportProgram OptimisationFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Any sub board failed in previous Stage is not passing in AOI
  • Verified the settings and found all OK
  • checked the Log and took the error code and verified in FF document;
  • Conveyed the same to Flex IT team and said we used the same settings of B820 Line.
  • IT Team verified the FF settings in there software & compared with B820 Line and modified in B910
  • MES issue resolved
MediumOngoingJitesh TMYes
15-11-202412:0013:001Service SupportMachine CommissioningHardware Setting OptimisationDKSHBangkokThailand2D AOIV5300PhoneOffice-PenangDistributorAdjust the camera height to accommodate a 300-micron difference in thickness between Board 1 and Board 2.
  • Completed
MediumClosedOoi Weng SanNo
15-11-202414:0018:004Service SupportProduct Training3D AOI Newly Added Special Features TrainingEverWinTaoyuan CityTaiwan3D AOIAllOfficeOffice-PenangDistributorTraining on 3D AOI Special Feature
  • Main focus on programming speed and additional functions compared to 2D AOI
MediumOngoingTan Hong AnnNo
15-11-202415:0019:004Service SupportMalfunction TroubleshootMagicRay Software RelatedH&T - NPE East Europe SrlMadarasRomania3D SPIIconRemoteWork From HomeCustomer & InternalThe Icon SPI machine is unable to detect solder bridges
  • After analysis, it was determined that the solder bridge algorithm only inspects large-volume bridges and does not detect low-volume solder bridges.
  • R&D will fix this bug and release the updated software in the coming weeks.
HighPending R&DOoi Weng SanNo
15-11-202415:3018:303Service SupportLong Distance TravelDomesticQuantaMonterreyMexico--OnsiteCustomer SiteCustomerTravel to Quanta
  • Go back to Guadalajara
HighClosedBrayan LeonYes
15-11-202417:0019:002Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia3D AOICubeRemoteOffice-PenangInternalSalcomp MES update content like Salcomp Shenzen
  • Collected the inspection results for R&D analysis
HighPending R&DOoi Weng SanYes
16-11-202409:0010:001Service SupportMalfunction TroubleshootProgramming RelatedInventecJuarezMexico2D AOIV5300RemoteOffice-PenangCustomerProgram false call inconsistent
  • Increase the width adjust to 1.0 from 0.5
HighClosedOoi Weng SanDue to conveyor not tight enoughNo
16-11-202429-11-202410:0013:003Service SupportProgramming SupportProgram OptimisationBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomerActivet the automatic change program using barcode
  • The funtion was activated and works correctly
MediumPending customer to Provide InputsBrayan LeonNo
18-11-202408:0012:004Service SupportMalfunction TroubleshootMagicRay Software RelatedInventecJuarezMexico2D AOIV5300PhoneOffice-PenangCustomerNot able to export entire board image
  • Customer mentioned it happens after updated software
  • Tried in office, seems due to barcode lenght
  • Recommend customer configure again
  • Verified works after reconfigure
MediumClosedOoi Weng SanWrong SettingsNo
18-11-202409:0012:003Service SupportProduct Training3D AOI Newly Added Special Features TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-PenangDistributorTraining on 3D AOI Special Feature
  • Some enquiries from distributor regarding the OCR auto login functions, pin check 3D algorithm etc. Clarified with RND and answered to them
MediumClosedTan Hong AnnYes
18-11-202409:0010:30MagicRay InternalOrientationConducted by HR DepartmentMagicRayPenangMalaysia--OfficeOffice-PenangInternalGoing through first day orientation by HR.
  • Introduction to company background and organization chart.
HighClosedSing Chen ChueqNo
18-11-202410:0015:005Service SupportMachine CalibrationCPK Calibration,GRR CalibrationH&T - NPE East Europe SrlMadarasRomania3D AOICubeOfficeOffice-PenangCustomerHeight CPK report for 3D CUBE and SPI
  • Creating height cpk report for 3D SPI and AOI
HighClosedOng Chin QuanNo
18-11-202430-11-202410:0017:307.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Cube Evaluation continue
  • Received MES patch file, MES update is good but measurement data did not generate
  • Took log and shared to Weng San.
HighOngoingJitesh TMYes
18-11-202411:0013:002Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Still error on No Route
  • Pending R&D to debug
MediumPending R&DOoi Weng SanYes
18-11-202411:0014:003Service SupportMalfunction TroubleshootMachine Hardware IntermittentFlex-P5PenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorThe top X-axis is intermittently not working
  • Analyze the failure of the motor
  • Replacement motor arrived awaiting Premtronic team pickup for the replacement
  • There has also been a case reported in China. The Y-axis drag chain bracket was deformed and kept wearing down the motor, eventually causing motor damage.
HighOngoingOoi Weng SanM1R170419Yes
18-11-202414:3015:00MagicRay InternalOrientationConducted by Finance DepartmentMagicRayPenangMalaysia--Conference CallOffice-PenangInternalOrientation by Finance.
  • Introduction to Ding Ding and Mei Ke systems.
  • Learn about the documentations needed to apply for expenses.
HighClosedSing Chen ChueqNo
18-11-202415:0017:002Service SupportEnhancement SuggestionCustomerFlexMukachevoUkraine2D AOIV5200PhoneOffice-PenangCustomerCustom-defined threshold for low storage volume capacity
  • R&D has rejected the request; it is recommended to use the 'delete output image' method to avoid low storage volume
LowClosedOoi Weng SanNo
18-11-202416:0018:302.5Service SupportLive Demonstration2D AOI - V5300VideotonSzekesfehervarHungary2D AOIV5300RemoteOffice-PenangCustomer & Internal2D AOI demonstration to the customer
  • 1. Assist Akos with the demonstration
  • 2. Show programs created and special features
MediumClosedOng Chin QuanNo
18-11-202416:0016:300.5Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIAllPhoneOffice-PenangDistributorDoes MagicRay 2D AOI support auto width adjustment
  • Replied
MediumClosedOoi Weng SanNo
18-11-202420:0022:002MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysia3D AOICubeRemoteWork From HomeFalsecalls finetuning for gsmt programs
  • Finetune 2 LED boards as the customer is visiting tomorrow
MediumClosedOng Chin QuanNo
19-11-202403:0017:5014.83MagicRay InternalLong Distance TravelDomesticMagicRayGuadalajaraMexico--OnsiteVisa Application Centre-Rounf trip to mexico city to make the chinese visa aplication
  • done
HighClosedBrayan LeonNo
19-11-202408:0008:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFlex-P5PenangMalaysiaConformal Coating AOIVC5300PhoneOffice-PenangCustomer & Distributor & InternalIntegrate AOI MES to CCI (outputclassname:FlexPenang)
  • MES version released
MediumPending DistributorOoi Weng SanYes
19-11-202419-11-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Self study on 2D AOI PDF from chapter 1 to 2.
  • Learn the process flow of the machine.
  • Undergo training start from chapter 1.
  • Understanding working principle of 2D AOI.
HighOngoingSing Chen ChueqNo
19-11-202410:0012:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Completed for Chapter 1 Introduction of AOI
HighOngoingOoi Weng SanNo
19-11-202410:0010:300.5Service SupportMalfunction TroubleshootMachine Hardware IntermittentFlex-P5PenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorThe top X-axis is intermittently not working
  • Replacement activity completed by ShangFeng
  • Wong confirmed there are gap after add spacer to avoid same problem happens again
HighClosedOoi Weng SanThe Y-axis drag chain bracket was deformed and kept wearing down the motor, eventually causing motor damage.M1R170419Yes
19-11-202411:0013:002Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • 7th Validation, still fail on No Route
MediumPending R&DOoi Weng SanYes
19-11-202415-12-202412:0016:304.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteWork From HomeCustomer & Distributor3D Cube AOI evaluation
  • MES Validation Continues; New update received from R&D; updated it;
  • Ooi Weng San Support and distance Measurement data was updated into the MES
  • Tested the MES and found working
HighOngoingJitesh TMYes
19-11-202430-11-202413:0018:005MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI Cube Maintenance Manual
  • Work on-going.
MediumOngoingTan Hong AnnYes
19-11-202415:0016:001Service SupportEnquirySoftware EnquiryKaifaJohorMalaysia2D AOIV2000PhoneOffice-PenangCustomerCan the camera position be set after the inspection is completed to reduce inspection time?
  • Replied
MediumClosedOoi Weng SanNo
19-11-202415:0018:003Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Study the email replied by Delta IT works with WenFeng for the clarification
MediumPending R&DOoi Weng SanYes
19-11-202416:0020:004Service SupportLive Demonstration2D AOI - V5300GSMTKalocsaHungary2D AOIV5300RemoteWork From HomeCustomer & Distributor & InternalSupporting Akos on the live demonstration to customer
  • 1. Introduce the special features on V5300 and CUBE
MediumClosedOng Chin QuanNo
19-11-202416:0018:002Service SupportMalfunction TroubleshootMachine HardwareFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorThe adjustable side conveyor motor is making abnormal noise
  • Replacement of the motor done by Everwin team
  • Pending HQ send replacement parts
HighOngoingOoi Weng SanM1P440385No
19-11-202417:0020:003Service SupportImprovement ProjectSoftware Update - MES CustomizationSalcompChennaiIndia3D AOICubeRemoteOffice-PenangInternalSalcomp MES update content like Salcomp Shenzen
  • Validation is success with Version5
HighClosedOoi Weng SanYes
19-11-202420:0001:005Service SupportMalfunction TroubleshootMachine HardwareH&T - NPE East Europe SrlMadarasRomania3D AOICubeRemoteWork From HomeCustomer & InternalThe servo drive is unable to restore power when the RESET button is pressed _ NPE
  • Temporarily connecting S12 and S34 transforms a manual reset into an automatic reset circuit
  • Due to the motion card being updated to the latest firmware and unable to be downgraded, 2 hours were spent on troubleshooting.
HighClosedOoi Weng SanContractor defectMIR190477NoNo
20-11-202430-11-202409:0014:005MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI Cube Maintenance Manual
  • Work completed. submitted to HQ for formatting. estimated release before 29/11/2024. Hungary customer chasing for audit purpose
HighPending R&DTan Hong AnnYes
20-11-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue learning and training for chapter 2,3 & 4.
  • Learn how to power on machine and introduce to software.
HighOngoingSing Chen ChueqYes
20-11-202409:0009:00Service SupportEnhancement SuggestionCustomerIOT ManufacturingJohorMalaysia2D AOIV5000RemoteOffice-PenangCustomer & InternalMesOutput Validation
  • Closed
HighClosedEng Shang FengYes
20-11-202409:0009:00Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteWork From HomeDistributor & InternalValidation of Auto Switching Programming
  • Closed
HighClosedEng Shang FengYes
20-11-202409:0009:00Service SupportProduction SupportMonitor Machine PerformanceFlex-P5PenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorEvaluation for Clampshell Board - Take over YH project
  • Closed
HighClosedEng Shang FengYes
20-11-202409:0009:00Service SupportProgramming SupportProgram OptimisationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalCCI with Dual Laser
  • Closed
HighClosedEng Shang FengYes
20-11-202409:0009:00Service SupportProgramming SupportProgram CreationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomer & Distributor & InternalSupport On Programming to Test Dyson Coating Board under normal AOI
  • Closed
HighClosedEng Shang FengYes
20-11-202409:0009:00Service SupportEnhancement SuggestionCustomerFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & Internal3D line laser scanning issue
  • Closed
HighClosedEng Shang FengYes
20-11-202409:0009:00Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300RemoteOffice-PenangCustomer & InternalInstallation on Data Monitoring System for Jabil Vietnam
  • Closed
HighUnder MonitorEng Shang FengYes
20-11-202409:0009:00Service SupportEnhancement SuggestionCustomerJabilHCMCVietnam2D AOIV5300RemoteOffice-PenangCustomer & InternalInstallation on Data Monitoring System for Jabil Vietnam
  • Closed
HighClosedEng Shang FengYes
20-11-202421-11-202410:0019:009Service SupportEvaluationConformal Coating Inspection - VC5300GBMPerakMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangCustomerEvaluation programming for the board
  • 1. Completed coating programming on the board
  • 2. Completed aoi programming (checking presence and polarity)
MediumOngoingOng Chin QuanNo
20-11-202415-12-202410:0017:007Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Tested more panels and found the Measurement data updating to MES.
  • Shown the same to customer
HighOngoingJitesh TMYes
20-11-202429-11-202411:0011:300.5Service SupportProgramming SupportProgram OptimisationBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomerActivet the automatic change program using barcode
  • Meeting to check the funtion and know the status
MediumPending customer to Provide InputsBrayan LeonYes
20-11-202411:0013:002Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Still fail on no route
  • Arrange meeting to understand the details
MediumPending CustomerOoi Weng SanYes
20-11-202414:0017:003MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Completed for Chapter 02 Optical Imaging Principle and Chapter 03 Basic Hardware
HighOngoingOoi Weng SanYes
20-11-202414:0015:001Service SupportMalfunction TroubleshootBarcode ScannerEverWinTaoyuan CityTaiwan2D AOIV5300RemoteOffice-PenangDistributorNot able to trigger scanner to scan
  • Completed
HighClosedOoi Weng SanWrong trigger code and comportNo
20-11-202422-11-202414:0018:004MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI Software Release Note V36816
  • Work On-going
MediumOngoingTan Hong AnnNo
20-11-202429-11-202416:0017:501.83Service SupportMalfunction TroubleshootMagicRay Software BugsJabilGuadalajaraMexicoLarge FOV AOIV320OnsiteCustomer SiteCustomer & Distributor & InternalJabil Valdepeñas, troubleshooting about the machine reconigtion
  • Ooi Weng get remote connection test different options and get information to chek with Rnd
HighOngoingBrayan LeonnaNo
20-11-202416:0019:003Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • After the meeting , validate version 9
  • Pass results is now ok
  • NG results still not ok
MediumPending CustomerOoi Weng SanYes
20-11-202416:0017:001Service SupportMalfunction TroubleshootMachine HardwareFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorThe adjustable side conveyor motor is making abnormal noise
  • Send email to Sophie for internal process and shipment
HighOngoingOoi Weng SanM1P440385Yes
20-11-202417:0019:302.5Service SupportMalfunction TroubleshootMachine HardwareSignifyPilaPoland3D AOICubeRemoteOffice-PenangCustomerThe servo drive is unable to restore power when the RESET button is pressed
  • Temporarily connecting S12 and S34 transforms a manual reset into an automatic reset circuit
HighClosedOoi Weng SanIt is a batch defect caused by a fault in contactor KM1 or KM2.M1Q450975NoNo
20-11-202418:0019:001Service SupportMalfunction TroubleshootMVD Software Dongle KeyBeltonPathum ThaniThailand2D AOIV5300RemoteOffice-PenangDistributorBarcode reading of 1D is not stable
  • Fine tuning the setting and under monitor
HighUnder MonitorOoi Weng SanNo
21-11-202406:0007:001Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeCustomer & DistributorV320 is unable to automatically switch programs
  • The first remote session to analyze the program symptoms was conducted solely by Weng San
HighPending R&DOoi Weng SanYes
21-11-202422-11-202409:0015:006MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI Software Release Note V36816
  • Work on-going. pending some function test at office machine.
MediumOngoingTan Hong AnnYes
21-11-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue learning on chapter 3,4,5
  • Learn process of programming, CAD conversion & import.
  • Hand on learning how to load board and set up fiducial mark.
HighOngoingSing Chen ChueqYes
21-11-202410:0012:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Completed for Chapter 04 Operation & Programming Flowchart
HighOngoingOoi Weng SanYes
21-11-202415-12-202410:0016:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Evaluation continues
  • Tested Production Panels for B820 & B910
HighOngoingJitesh TMYes
21-11-202411:0013:002Service SupportMachine CommissioningRepair Station Computer InstallationNidecMonterreyMexico2D AOIV5000PhoneWork From HomeCustomerRepair Station comunication issues
  • Repair station was set.
-ClosedBrayan LeonNANo
21-11-202411:3012:000.5Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeInternalV320 is unable to automatically switch programs
  • Collected the ConfigFile folder for R&D analysis
HighPending R&DOoi Weng SanYes
21-11-202411:3013:302Service SupportMalfunction TroubleshootMVD Software Dongle KeyBeltonPathum ThaniThailand2D AOIV5300RemoteOffice-PenangDistributorBarcode reading of 1D is not stable
  • Use white light and image highlight parameter to optimize
HighUnder MonitorOoi Weng SanYes
21-11-202413:3016:303Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV2000PhoneOffice-PenangCustomerLane 2 overshoots the stop sensor during unloading
  • It is suggested to adjust the position of the stop sensor or reduce the conveyor speed
HighClosedOoi Weng SanConveyor speed too fastNoNo
21-11-202430-11-202415:0017:302.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia2D AOIV5000OfficeOffice-PenangInternalV5000 AOI Maintenance Manual English Version
  • Continue on V5000 maintenance manual. work on-going
MediumOngoingTan Hong AnnYes
21-11-202416:0019:003Service SupportTechnical Presentation3D SPI IntroductionVincotechBicskeHungary3D SPIAllRemoteOffice-PenangCustomerPresentation on 3D SPI and AOI
  • 1. Concall with customer and Laszlo to present the SPI and AOI
MediumClosedOng Chin QuanNo
21-11-202416:3019:303Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteOffice-PenangCustomerKaifa Johor MES improvement, self define the NG name
  • Updated to Version 809.8 face so issues with MES and fix eventually
  • The program still saved in other Folder, reschedule Saturday to continue
MediumPending CustomerOoi Weng SanYes
21-11-202417:3019:302Service SupportMalfunction TroubleshootMVD Software Dongle KeyBeltonPathum ThaniThailand2D AOIV5300RemoteOffice-PenangDistributorBarcode reading of 1D is not stable
  • Setup white light with some settings
  • Reading performance is now stable
HighClosedOoi Weng SanImage qualityYes
21-11-202421-11-202421:0022:001Service SupportMalfunction TroubleshootSPC RelatedH&T - NPE East Europe SrlMadarasRomania3D AOICubeRemoteWork From HomeCustomerFail to access the result in SPC
  • 1. Checked the log, one script "Machine Type" is missing in mysql
MediumOngoingOng Chin QuanNo
22-11-202424-11-202405:0023:5918.98Service SupportLong Distance TravelOverseasMagicRayShenzhenChina--OnsiteOffice-Dongguan-Travel to china
  • ongoing
-OngoingBrayan LeonNo
22-11-202408:3011:303Service SupportMalfunction TroubleshootMagicRay Software RelatedFoxconnGuadalajaraMexico2D AOIV5300OnsiteOffice-DongguanCustomerFoxconn Mexico XML file is not able to generate
  • Validate in office, its working
  • Recommend customer update to V808.5.9 20240425
HighClosedOoi Weng SanSoftware VersionNo
22-11-202409:0014:005Service SupportMalfunction TroubleshootSPC RelatedH&T - NPE East Europe SrlMadarasRomania3D AOICubeRemoteOffice-PenangCustomerFail to access the result in SPC
  • 1. Reinstall mysql, and updated the script through SPC arrow button
  • 2. Found one bug. My Spc only shows one result, with 20 results uploaded to myspc.
  • 3. Rnd sent a tool, to upload the rejudge result to spc. Issue resolved.
MediumClosedOng Chin QuanSoftware BugYes
22-11-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue learn and train on chapter 5 & 6.
  • Learn Chip Algorithm and do some exercise on setting up windows parameter.
HighOngoingSing Chen ChueqYes
22-11-202410:3011:301Service SupportMachine CommissioningRepair Station Computer InstallationLeaderManilaPhilippines2D AOIV5200RemoteOffice-PenangDistributorSetup secondary repair station
  • Completed
HighClosedOoi Weng SanNo
22-11-202411:0017:006Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Success for OK and NG board.
  • still problem with multi station and ng format
MediumPending CustomerOoi Weng SanYes
22-11-202411:3012:150.75Service SupportImprovement ProjectMachine OperationSchneider ElectricBengaluruIndia2D AOIV5300ROnsiteCustomer SiteCustomerSchneider Needs FPY more than 95%, but currently achieving around 85%, so need to improve the FPY
  • Meeting with the Team;
  • Currently FPY is under control
  • Schneider has ordered another 11 Machines
  • Now closing this Open Issue; in future if False call increase then we will reopen this issue
HighClosedJitesh TMYes
22-11-202412:0013:001Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorMES improvement for WNC Taiwan
  • R&D released software
LowPending CustomerOoi Weng SanYes
22-11-202412:3018:005.5Service SupportMalfunction TroubleshootMES RelatedFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerIn One New Product MES is FFMES is not updating.
  • Checked all the settings and found OK
  • Tested other program and found working Good
  • But this program MES return Error stating MES Had returned one Serial number but this product requires 3
  • Ask them to check with there FFMES team
MediumOngoingJitesh TMNo
22-11-202413:0018:005Service SupportEvaluationConformal Coating AOI - VC5300GBMPerakMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangCustomerEvaluation programming for the board
  • 1. Completed the evaluation report
MediumClosedOng Chin QuanYes
22-11-202413:3016:002.5Service SupportMalfunction TroubleshootMagicRay Software BugsPG ElectroplastNoidaIndia3D SPIIconRemoteWork From HomeCustomer & DistributorSPI lighting Issue; 3D build is good; but solder paste not clearly visible
  • Carried out Lighting Calibration; But Lighting Calibration fail
  • Checked the Lighting in program
  • Manually modified the Lighting settings with respect to Blue PCB color; as they run production in Blue color PCB
  • Temporary issue is solved; need to check with other color PCB's
MediumOngoingJitesh TMNo
22-11-202415:0018:003MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Completed for Chapter 05 Cad Conversion & Chapter 06 Chip Algorithm until Searching Window
HighOngoingOoi Weng SanYes
22-11-202415:0015:300.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerHow to fine tune IC lead without Pad
  • Replied
LowClosedOoi Weng SanNo
22-11-202427-11-202417:0022:005Service SupportLive Demonstration2D AOI - V5300KentecDartfordUnited Kingdom2D AOIV5300RemoteOffice-PenangDistributorSupport Altus UK on Live Demo Preparation for Kentec
  • demostrated the flow of program creation to Altus UK Anthony including AI Pin function and finetuning flow. Current program completed
MediumOngoingTan Hong AnnNo
22-11-202418:3019:301Service SupportEnquirySoftware EnquiryFlexMukachevoUkraine2D AOIV5200PhoneWork From HomeCustomerHow to disable export of the entire board image
  • Replied
MediumClosedOoi Weng SanNo
22-11-202419:0020:001Service SupportMalfunction TroubleshootMagicRay Software BugsKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerThe barcode scanner does not work for the second board if it triggers the sensor while the machine is still in inspection
  • It is recommended to update the software as this is a known bug
HighClosedOoi Weng SanBugsNo
22-11-202422:3023:301Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexMukachevoUkraine2D AOIV5200EmailOffice-PenangCustomerModification regarding coverage report(Defect name)
  • Completed
MediumClosedOoi Weng SanNo
23-11-202424-11-202400:0023:5923.98Service SupportLong Distance TravelOverseasMagicRayShenzhenChina--OnsiteOffice-Dongguan-Travel to china
  • ongoing
-OngoingBrayan LeonYes
23-11-202409:3010:301MagicRay InternalMeeting (Internal)Technical MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalExperience Sharing on Red Glue Inspection
  • Completed
-ClosedOoi Weng SanNo
23-11-202410:0014:004Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000RemoteOffice-PenangCustomerKaifa Johor MES improvement, self define the NG name
  • Change the path of the program
  • Answer some enquiry about latest software
MediumClosedOoi Weng SanYes
23-11-202411:0012:001Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaPenangMalaysia2D AOIV2000PhoneCustomer SiteCustomerActivation of MES for OutputMalaysiaKaiFa
  • Replied
HighClosedOoi Weng SanNo
24-11-202400:0015:3015.5Service SupportLong Distance TravelOverseasMagicRayShenzhenChina--OnsiteOffice-Dongguan-Travel to china
  • arrive to the hotel
-ClosedBrayan LeonYes
24-11-202419:3020:301Service SupportEnquirySoftware EnquiryKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerConfigure the system to auto-unload after confirmation for pre-reflow AOI
  • Replied
MediumClosedOoi Weng SanNo
25-11-202409:0009:050.08Service SupportProduct Training3D AOI Application TrainingATTSzekesfehervarHungary3D AOIAllConference CallWork From HomeDistributorATT Hungary 2D AOI, 3D AOI, SPI Training
  • Closed as of now as distributor and Akos now cant be decided. Will reopen this item once fixed. Left with SPI training
MediumClosedTan Hong AnnYes
25-11-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Completing the exercise and test it out on PCB.
  • Learn how to fine tuning the parameter.
  • Continue chapter 6 and learn more about functions of other windows.
  • Do exercise using all the windows learned.
HighOngoingSing Chen ChueqYes
25-11-202410:0016:006MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Completed Chapter 06 Chip Algorithm until before Open Solder
HighOngoingOoi Weng SanYes
25-11-202410:0010:300.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaAXIVX2000LaptopWork From HomeInternal3D AXI User Manual English Version
  • Official AXI User Manual released. Notified team via email and uploaded to overseas drive.
HighClosedTan Hong AnnYes
25-11-202415-12-202410:0016:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Evaluation continues
  • Run Production panels for B820 Product
HighOngoingJitesh TMYes
25-11-202420-12-202410:2016:206MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonNo
25-11-202411:0011:300.5Service SupportMalfunction TroubleshootMagicRay Software BugsPG ElectroplastNoidaIndia3D SPIIconRemoteWork From HomeCustomer & DistributorSPI lighting Issue; 3D build is good; but solder paste not clearly visible
  • Verified the type of PLC used in Machine
  • Leaptech Engineer is not at customer place; so reschedule for tomorrow
MediumOngoingJitesh TMYes
25-11-202411:3013:302Service SupportMalfunction TroubleshootMachine HardwareLITEONTaipeiTaiwan2D AOIV5000HRemoteOffice-PenangDistributor & InternalThe lighting within the Field of View (FOV) is unevenly distributed
  • R&D recommends cleaning the lens using a lens cleaner.
HighClosedOoi Weng SanDustNoNo
25-11-202415:0016:001MagicRay InternalInterviewMalaysia CandidateMagicRayPenangMalaysia--Office-InternalInterview EWE FANG CHYUAN
  • Completed
-ClosedOoi Weng SanNo
25-11-202415:0015:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorMES improvement for WNC Taiwan
  • Pending customer confirmation
LowPending CustomerOoi Weng SanYes
25-11-202417:0018:001Service SupportMalfunction TroubleshootWindows Operating SystemFlex-P5PenangMalaysia2D AOIV5300Conference CallOffice-PenangCustomer & DistributorThe machine was down for 8 hours overnight
  • Analyze the root cause with Premtronic team.
  • Suspect a Windows update and high RAM usage as the cause. Recommend using the CPU method to save the entire board
HighClosedOoi Weng SanSuspect a Windows update and high RAM usage as the cause. Recommend using the CPU method to save the entire boardNo
25-11-202418:0017:0023Service SupportMalfunction TroubleshootMachine HardwareAltus Group Ltd.RedditchUnited Kingdom2D AOIV5200RemoteOffice-PenangDistributorWhen the door is opened, the machine is reporting X/Y axis error
  • 1. It was normal. Because when the door is opened, the electricity in the servos will be cut down. So it will report X/Y axis error.
  • 2. The reset button needs to be pressed before the software starts as this is a CE machine. Otherwise, the power on servos will not be restored.
MediumClosedOng Chin QuanNormalNoNo
25-11-202418:0019:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlex-P5PenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorIntegrate FlexPenang to V5300+Line Laser machine
  • Submitted request via DingTalk
LowPending R&DOoi Weng SanNo
25-11-202425-11-202420:0021:001Service SupportMalfunction TroubleshootMagicRay Software RelatedH&T - NPE East Europe SrlMadarasRomania3D SPIIconRemoteWork From HomeCustomerFalsecall bridging, but no solder across
  • 1. RND sent a new version software to customer. Pending testing.
HighPending CustomerOng Chin QuanM2R190478Yes
25-11-202423:0000:001Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeCustomer & DistributorV320 is unable to automatically switch programs
  • R&D recommended some settings for adjustment and performance monitoring. However, the performance remained suboptimal, so logs were collected for further analysis by R&D.
HighPending R&DOoi Weng SanYes
26-11-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue do exercise using all the windows learned.
  • Testing and fine tuning the parameter.
  • Continue learn on chapter 6.
HighOngoingSing Chen ChueqYes
26-11-202409:0009:150.25Service SupportMalfunction TroubleshootMagicRay Software BugsPG ElectroplastNoidaIndia3D SPIIconRemoteWork From HomeCustomer & DistributorSPI lighting Issue; 3D build is good; but solder paste not clearly visible
  • Hand over this support to CQ; as need to visit customer
MediumClosedJitesh TMSoftware BugYes
26-11-202415-12-202409:3016:006.5Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Evaluation Continues
  • Create a New program B820 Bottom Side
HighOngoingJitesh TMYes
26-11-202410:0018:008MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Completed for Chip Algorithm and Practice until Chip
HighOngoingOoi Weng SanYes
26-11-202420-12-202410:2018:208MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
26-11-202431-12-202411:0017:006MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Learning and creating the framework of the website. work-going
-OngoingTan Hong AnnNo
26-11-202426-11-202412:0016:004Service SupportImprovement ProjectInspection CapabilitiesSalcompChennaiIndia3D SPIIconRemoteOffice-PenangCustomer & DistributorNormal solder is reflecting red color
  • 1. Checked with RND, he advised that to use bottom red color to eliminate this problem
  • 2. Guide Leaptech engineer to connect com4 trigger point to the plc point, in order to activate the bottom red light
  • 3. Perform light calibration
  • 4. Take full board image to check on the image
MediumUnder MonitorOng Chin QuanNo
26-11-202414:0016:002Service SupportMalfunction TroubleshootMES RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5300RemoteWork From HomeCustomerNot able to generate MES file for the OK board
  • Due to OK results is not displayed
HighClosedOoi Weng SanDue to OK results is not displayedNo
26-11-202415:0016:001Service SupportEnquirySoftware EnquiryBeltonPathum ThaniThailand2D AOIV5300PhoneOffice-PenangDistributorHow to clear the Real time monitor data
  • Replied
LowClosedOoi Weng SanNo
26-11-202416:3017:000.5Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV2000PhoneOffice-PenangCustomerNot able to acquire image
  • Restart computer
LowClosedOoi Weng SanCamera DisconnectNoNo
26-11-202427-11-202417:0019:302.5Service SupportLive Demonstration2D AOI - V5300KentecDartfordUnited Kingdom2D AOIV5300RemoteOffice-PenangDistributorSupport Altus UK on Live Demo Preparation for Kentec
  • Kentec Live Demo day. Due to late arrival of customer, Anthony only requested for final program checking and will leave questions to us if problem faced during his demo
MediumOngoingTan Hong AnnYes
26-11-202425-11-202417:0021:304.5Service SupportLive Demonstration2D AOI - V5300KentecDartfordUnited Kingdom2D AOIV5300RemoteOffice-PenangDistributorSupport Altus UK on Live Demo Preparation for Kentec
  • Explained and demonstrated Altus UK Anthony on Repair Station, SPC, some SMT Components to check presence/absence. Done preparation and Anthony will perform live demo on 26/11 and 27/11 while we standby support
MediumOngoingTan Hong AnnYes
26-11-202417:0018:001Service SupportMalfunction TroubleshootSPC RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5300RemoteOffice-PenangCustomerNot able to upload SPC data
  • The issue persists even after re-executing the script.
  • Pending Customer for the downtime to further troubleshoot
MediumPending CustomerOoi Weng SanNo
26-11-202421:0022:001Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeDistributorV320 is unable to automatically switch programs
  • R&D released new software for testing
  • Sent to Diego
HighPending DistributorOoi Weng SanYes
27-11-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Testing and fine tuning the parameter using all windows learned.
  • Introduce to SOT Algorithm.
  • Do more exercise and fine tuning on SOT Algorithm.
HighOngoingSing Chen ChueqYes
27-11-202431-01-202509:0015:006MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Creating framework and design of company LMS website. Creating home page design
-OngoingTan Hong AnnYes
27-11-202410:0011:001Service SupportImprovement ProjectInspection CapabilitiesSalcompChennaiIndia3D SPIIconRemoteOffice-PenangCustomer & DistributorNormal solder is reflecting red color
  • 1. Software updated. Solder is reflecting normal blue grey color
MediumClosedOng Chin QuanYes
27-11-202410:0012:002Service SupportMalfunction TroubleshootMachine HardwareFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorThe adjustable side conveyor motor is making abnormal noise
  • Parts shipped by Sophie
HighClosedOoi Weng SanConveyor Motor DefectM1P440385Yes
  • Conveyor Motor
Yes
27-11-202429-11-202410:3012:001.5Service SupportProgramming SupportProgram OptimisationBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomerActivet the automatic change program using barcode
  • We try different way to program, still dont works correctly.
MediumPending customer to Provide InputsBrayan LeonYes
27-11-202411:3016:305Service SupportMalfunction TroubleshootMachine HardwareFlex-P5PenangMalaysiaConformal Coating AOIVC5300PhoneOffice-PenangDistributorServo drive not able to restore power
  • Temporarily connecting S12 and S34 transforms a manual reset into an automatic reset circuit
  • Pending shipment for contact replacement
HighOngoingOoi Weng SanM5R310813No
27-11-202412:0016:004Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteOffice-PenangCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Continue setup 2nd machine for multi station verification
  • Collected logs for multi station configuration
MediumPending R&DOoi Weng SanYes
27-11-202414:0016:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Completed for SOT Algorithm and Practice until SOT
HighOngoingOoi Weng SanYes
27-11-202415:0018:003Service SupportMalfunction TroubleshootMagicRay Software RelatedFlexTimisoaraRomania2D AOIV5300RemoteWork From HomeCustomerBarcode search data fail issue (in MTI)
  • 1. Try to install the MYSQL on the server, installation fails as the network file's location cannot be found
  • 2. Customer removed the restriction on port3306, the result can be refreshed automatically in repair station, and the barcode info can be searched in the mti
MediumClosedOng Chin QuanInternal website firewallNo
27-11-202415:0018:003Service SupportMachine CommissioningNew Machine InstallationCompal ElectronicsTaipeiTaiwan2D AOIV5300RemoteOffice-PenangDistributorSetup repair station, fine tune false call, SMEMA connection
  • Completed
HighClosedOoi Weng SanM1R370933No
27-11-202416:0018:002Service SupportMalfunction TroubleshootDriver RelatedFlex ZalaZalaegerszegHungary2D AOIV5300RemoteWork From HomeCustomerFail to perform lightning calibration
  • 1. Check the com port, it is set correctly
  • 2. The windows on the computer is WIN11. The lightning port does not support WIN11
  • 3. Search for the driver online, install on the machine, the problem is solved
  • 4. Solve the mr.ai dll error message, install the VCX64
MediumClosedOng Chin QuanWindows 11No
27-11-202416:0021:305.5Service SupportLive Demonstration2D AOI - V5200KentecDartfordUnited Kingdom2D AOIV5200RemoteOffice-PenangDistributorSupport Altus UK on Live Demo Preparation for Kentec
  • Supported Anthony on potential customer Kentec live demo final day. customer brought around 16 boards to run and verify for true defects and false calls. some false calls found due to shaded region but overall manage to capture many true defects
MediumClosedTan Hong AnnYes
27-11-202422:0023:001Service SupportMalfunction TroubleshootSPC RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5300RemoteOffice-PenangCustomerNot able to upload SPC data
  • The issue remains unresolved as some tables could not be generated by the software, and the AI table is missing.
MediumPending R&DOoi Weng SanYes
27-11-202423:0001:002Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeDistributorV320 is unable to automatically switch programs
  • Validate the new software with Diego
  • However, the software is still not working as expected
HighPending DistributorOoi Weng SanYes
28-11-202406:3007:301Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeDistributorV320 is unable to automatically switch programs
  • Collected the logs for R&D analysis
HighPending R&DOoi Weng SanYes
28-11-202407:0008:001Service SupportMalfunction TroubleshootMagicRay Software RelatedLeaderManilaPhilippines2D AOIV5200RemoteWork From HomeDistributor & InternalNot able to query with secondary repair station
  • Configure again
HighClosedOoi Weng SanWrong SettingsNo
28-11-202409:0010:001MagicRay InternalDocumentation (Internal)Software InterfaceMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeInternalTranslation for two-segmented inspection document
  • 1. Arif Premtronic is asking for the english manual as he needs to perform it onsite
  • 2. Completed rough translation on the document
MediumClosedOng Chin QuanNo
28-11-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue testing and fine tuning as good as possible on every program done.
  • Learn to update activity log in support tracking.
HighOngoingSing Chen ChueqYes
28-11-202409:0010:001MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI Cube Maintenance Manual
  • Formatting and check completed and received final document released from HQ. done uploaded to overseas drive and inform team in email. Submitted this to Europe team for customer audit purpose
HighClosedTan Hong AnnYes
28-11-202431-01-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Purchased Jianying Pro video editing software plan after discussed with Weng San. completed chapter 1 for 3D Application course and uploaded to LMS system
-OngoingTan Hong AnnYes
28-11-202409:0012:003Service SupportMalfunction TroubleshootSPC RelatedH&T - NPE East Europe SrlMadarasRomania2D AOIV5300RemoteOffice-PenangCustomerNot able to upload SPC data
  • Reinstall and confirm results then its works
MediumClosedOoi Weng SanSPC corruptedYes
28-11-202410:0011:001Service SupportDocumentationWork InstructionFlex ZalaZalaegerszegHungary2D AOIV5300LaptopWork From HomeCustomerTranslation for V5300 on board flow change direction
  • 1. Customer wants to change from LIRO to RIRO. Completed the translation of manual.
MediumClosedOng Chin QuanNo
28-11-202415-12-202410:0016:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Evaluation Continues
  • Fine tune the B820 Bottom Program
  • Run Production for both Top and bottom of B820
HighOngoingJitesh TMYes
28-11-202410:3012:001.5Service SupportProgramming SupportProgram OptimisationBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomerActivet the automatic change program using barcode
  • We found the correct way to program and now its working correctly
MediumClosedBrayan LeonYes
28-11-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
28-11-202412:0013:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexZalaHungary2D AOIV5300EmailOffice-PenangCustomerIntegrate Flex Hungary MES
  • Pending R&D integrated to V5300+Line laser
MediumPending DistributorOoi Weng SanNo
28-11-202413:0014:001Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeInternalV320 is unable to automatically switch programs
  • Internal discussion about whether to enable the feature, as the existing program requires it to function properly
HighPending R&DOoi Weng SanYes
28-11-202431-01-202514:0018:004MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Continued on web design and functional testing including add-ons plugin, license upgrade etc
-OngoingTan Hong AnnYes
28-11-202414:0015:001Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeDistributor & InternalSetup handheld scanner for manual scan barcode before board loading to machine
  • Following up on the pending issues, R&D misunderstood the requirements and will now reevaluate the time needed for this improvement.
MediumPending R&DOoi Weng SanYes
28-11-202429-11-202415:0017:302.5Service SupportMalfunction TroubleshootMagicRay Software RelatedBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeCustomer & DistributorMark point recognition error.
  • 1. Customer feedback that the machine fails to recognize the markpoints for some board
  • 2. SPI Rnd MengShuai remoted the machine, adjusted the lightning for the binarization, and run with few samples
  • 3. No issue found, all markpoint on the samples can be recognize. Plan to change the markpoint for the production program.
MediumOngoingOng Chin QuanNo
28-11-202415:0020:005Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteOffice-PenangCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Multi station is still with minor error
MediumPending R&DOoi Weng SanYes
28-11-202416:0017:001MagicRay InternalEnquiry (Internal)Programming EnquiryMagicRayPenangMalaysia3D AOIVS7000RemoteWork From HomeSet a fix distance from Rail 4 to fixed rail. (Turning Rail 4 into fixed rail)
  • 1. Jitesh is doing evaluation in Salcomp India. Customer is asking for fixed rail 4 due to the previous conveyor design.
  • 2. Communicated with service support from China team to confirm the exact settings.
  • 3. The setting is called Fourth Rail Fixed Width in ServoMotorConfig, and the unit is in um.
MediumClosedOng Chin QuanNo
28-11-202418:3020:302Service SupportImprovement ProjectMachine OperationJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerThe customer is requesting onsite support to introduce auto-lock functionality for come critical defects.
  • Arrange CQ onsite to explain and guide for the configuration
LowClosedOoi Weng SanNo
28-11-202420:0021:001Service SupportMalfunction TroubleshootWindows Operating SystemWistron InfoCommZambalesPhilippines2D AOIVS1000EmailWork From HomeCustomerMagicRay VS1000 with Omron camera
  • OS corrupted, Instruct customer install Win 7 by themselves
MediumPending CustomerOoi Weng SanMO1537F45No
28-11-202421:3000:303Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeInternalV320 is unable to automatically switch programs
  • R&D joined the TeamViewer session to analyze the problem
HighPending R&DOoi Weng SanYes
29-11-202409:0010:001Service SupportEnquirySoftware EnquiryQuantaMonterreyMexico2D AOIV5300OfficeOffice-PenangInternalQuanta's enquiry on the theory of template matching and distance test window
  • 1. Latest version sent to customer. (Solve distance test window bug)
MediumClosedOng Chin QuanYes
29-11-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue learn on chapter 8, IC Algorithm.
  • Do exercise on setting up IC Algorithm.
HighOngoingSing Chen ChueqYes
29-11-202431-01-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Basic framework and website design completed. Start to edit video for 3D online full application course. Encounter issue on video editing software license upgrade issue. pending discussion with Weng San
-OngoingTan Hong AnnYes
29-11-202410:0013:003MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeOfficeOffice-PenangInternal3D AOI Software Release Note V36816
  • Translation problems with the new software version solved by RND. RND released new version V36816.0.2. Retaken screenshots and release note released to team in email and uploaded to overseas drive.
MediumClosedTan Hong AnnYes
29-11-202415-12-202410:0016:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Evaluation continues
  • Run production of B820 Product
HighOngoingJitesh TMYes
29-11-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
29-11-202410:3014:304Service SupportImprovement ProjectSoftware Update - MES CustomizationFoxconnHsinchu CountyTaiwan2D AOIV5300RemoteOffice-PenangCustomer & Distributor & InternalFoxconn HongBai2 add component barcode to MES flle
  • Needs update from V808.4 , faced some issues and PLC error
  • After fix all abnormal, able to export the MES file.
  • However, then component barcode have 1 bugs, feedback R&D to fix
HighPending R&DOoi Weng SanNo
29-11-202411:3012:301Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteOffice-PenangCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Version 13
  • No board to test after update
MediumPending CustomerOoi Weng SanYes
29-11-202414:0016:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • IC Algorithm
HighOngoingOoi Weng SanYes
29-11-202416:0018:002Service SupportImprovement ProjectSoftware Update - MES CustomizationBeltonPathum ThaniThailand2D AOIV5300RemoteWork From HomeDistributorActivation of Belton V5300 for Multi board
  • Completed
HighClosedOoi Weng SanNo
29-11-202416:0019:003Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200RemoteWork From HomeDistributorSetup OPC-UA by record video
  • Completed
HighUnder MonitorOoi Weng SanNo
29-11-202416:0018:002Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesVD MAISKyivUkraine2D AOIA10PhoneWork From HomeDistributorStandardize the software version by sending version 20230908
  • Sent
HighClosedOoi Weng SanNo
29-11-202416:3019:303Service SupportImprovement ProjectSoftware Update - MES CustomizationFoxconnHsinchu CountyTaiwan2D AOIV5300RemoteOffice-PenangCustomer & Distributor & InternalFoxconn HongBai2 add component barcode to MES flle
  • Able to fix the bug
  • Customer request to output NOREAD for reading fail
  • Feedback to R&D and continue next Monday
HighPending R&DOoi Weng SanYes
29-11-202421:0022:001Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeCustomer & Distributor & InternalV320 is unable to automatically switch programs
  • R&D released new software for testing
  • Sent to Diego for testing
HighPending CustomerOoi Weng SanYes
30-11-202406:0007:001Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalV320 is unable to automatically switch programs
  • Testing still yielded poor results
HighPending R&DOoi Weng SanYes
30-11-202411:3002:3015Service SupportMalfunction TroubleshootWindows Operating SystemNidecMonterreyMexico2D AOIV5200RemoteWork From HomeCustomerNot able to send the results to Repair Station
  • Repair station CPU usage always 100.
  • Suspect affect by virus
  • Recommend customer IT reformat
HighClosedOoi Weng SanComputer corruptedNo
30-11-202414:3015:000.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneWork From HomeCustomerSettings of Image Highlight Parameter
  • Replied
LowClosedOoi Weng SanNo
02-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue learn on chapter 8, IC Algorithm.
  • Train on IC parameter set up and fine tuning.
HighOngoingSing Chen ChueqYes
02-12-202402-12-202409:0010:001Service SupportMalfunction TroubleshootMagicRay Software RelatedBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeCustomer & DistributorMark point recognition error.
  • 1. Pending customer downtime to test
  • 2. RND tested with different lightning for binarization recognition, no issue found with samples that customer claimed has recognition issue
MediumPending CustomerOng Chin QuanYes
02-12-202410:0010:100.17Service SupportMalfunction TroubleshootSPC RelatedJabil-InfineraPenangMalaysia2D AOIV5300RemoteOffice-PenangCustomerSPC not able export false call and NG image
  • Pending schedule to troubleshoot
LowPending CustomerOoi Weng SanNo
02-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
02-12-202410:3011:301Service SupportImprovement ProjectSoftware Update - MES CustomizationFoxconnHsinchu CountyTaiwan2D AOIV5300PhoneOffice-PenangCustomer & Distributor & InternalFoxconn HongBai2 add component barcode to MES flle
  • Validation is success
HighClosedOoi Weng SanYes
02-12-202411:0012:001Service SupportEnquiryTechnical EnquiryDKSHBangkokThailandLarge FOV AOIV320PhoneOffice-PenangDistributorSome technical enquiry about V320
  • Replied
MediumClosedOoi Weng SanNo
02-12-202411:0018:007Service SupportMalfunction TroubleshootWindows Operating SystemBeltonPathum ThaniThailand2D AOIV5300PhoneOffice-PenangDistributorBelton Repair Station not able to boot
  • Recommend Sakesan to reinstall Windows. He attempted using Acronis and Norton Ghost, but the installation failed to boot.
  • Schedule the task for next week to continue troubleshooting.
MediumOngoingOoi Weng SanNo
02-12-202403-12-202414:0021:007Service SupportMachine CommissioningHardware UpgradeEtronOradeaRomania2D AOIV3100RemoteOffice-PenangCustomerCamera and lens installation
  • 1. Assist Laszlo on the lens and camera changing
  • 2. Update camera drivers and software version
  • 3. Perform lightning calibration
  • 4. Repair station has refresh result issue
MediumOngoingOng Chin QuanNo
02-12-202414:0016:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • IC Algorithm - Pin Sampling window
HighOngoingOoi Weng SanYes
02-12-202414:0016:152.25Service SupportMalfunction TroubleshootMES RelatedFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerIn One New Product MES is FFMES is not updating.
  • Tested again with Support of FFMES Team
  • FFMES Team found that when the Barcode serial number has digit more than 20 numbers FFMES is not able to update
MediumOngoingJitesh TMYes
02-12-202415:0017:002Service SupportMalfunction TroubleshootWindows Operating SystemWistron InfoCommZambalesPhilippines2D AOIVS1000EmailWork From HomeCustomerMagicRay VS1000 with Omron camera
  • I have installed most of the drivers, but the camera driver is still pending.
  • I not sure how to configure Omron camera.
MediumPending R&DOoi Weng SanMO1537F45Yes
02-12-202417:0001:008Service SupportMalfunction TroubleshootMachine HardwareEtronOradeaRomania2D AOIV3100RemoteWork From HomeInternalTroubleshooting why the image has dirt in the same position
  • Laszlo done the camera replacement
  • But the camera firmware is too high and required to update to Version after Y2022
  • Completed for the focusing and lighting calibration
  • Faced the problem of results is not update after inspection
  • The machine is unable to recover from the emergency state.
HighOngoingOoi Weng SanYes
03-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Learn about Offline Station, learn how to do fine tuning/debugging and offline programing.
HighOngoingSing Chen ChueqYes
03-12-202431-01-202509:0016:007MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Video lesson editting for chapter 2 optical imaging principle for online 3D application course
-OngoingTan Hong AnnYes
03-12-202409:0017:008Service SupportMalfunction TroubleshootMachine HardwareEtronOradeaRomania2D AOIV3100RemoteWork From HomeInternalTroubleshooting why the image has dirt in the same position
  • Continue troubleshooting and fix the inspection result not updated and the machine is unable to recover from the emergency state.
  • The machine is unable to recover from the emergency state. Due to Camera X over limit
  • The inspection result not updated. Due to software version
HighClosedOoi Weng SanDirt inside camera sensorYes
  • Camera and Lens
Yes
03-12-202409:3015:005.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerLicense Key Expire
  • License key update was provided but, for AOI and CCI application was not opening
  • Request China team and got the new update; after updating machine was working good
MediumClosedJitesh TMLicense Key Expire & License key update file was provided wrongNo
03-12-202410:0013:003Service SupportMachine CommissioningHardware UpgradeEtronOradeaRomania2D AOIV3100RemoteOffice-PenangCustomerCamera and lens installation
  • 1. Machine fails to do homing. Camera is on the left limit.
  • 2. Upgrade the repair station software version
  • 3. Monitor and make sure the mes is working well.
MediumClosedOng Chin QuanYes
03-12-202410:0014:004MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Install and configuration of offline programming on SCC laptop
HighOngoingOoi Weng SanYes
03-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
03-12-202410:3011:301Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexTabHungary2D AOIV5300PhoneOffice-PenangInternalFlex Hungary error with barcode >20
  • Pending R&D integrated to V5300, previously done to V5200
HighPending R&DOoi Weng SanNo
03-12-202412:0013:001Service SupportMalfunction TroubleshootMagicRay Software BugsFlex-P5PenangMalaysiaConformal Coating AOIVC5300PhoneOffice-PenangDistributorProbarcode window is not working
  • The model library contains Chinese text and needs to be renamed manually within the library.
MediumClosedOoi Weng SanA model library with Chinese textNo
03-12-202403-12-202414:0019:005Service SupportEvaluation2D AOI - V5300RommtechVratsaBulgaria2D AOIV5300RemoteDistributor OfficeCustomerImage taking on ATT office
  • 1. Remote to collect the images for top and bottom side
  • 2. Discuss with Laszlo about the customer's requirements
MediumOngoingOng Chin QuanNo
03-12-202414:0018:004Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200RemoteWork From HomeDistributorSetup OPC-UA by record video
  • Intermittently not working
  • Reinstall and reconfigure again
HighUnder MonitorOoi Weng SanYes
03-12-202414:0015:001Service SupportMalfunction TroubleshootWindows Operating SystemWistron InfoCommZambalesPhilippines2D AOIVS1000EmailWork From HomeCustomerMagicRay VS1000 with Omron camera
  • Unfortunately, I have consulted several senior colleagues, and none of them have experience handling this specific camera model.
  • I also reached out to the R&D Director, who informed me that only a few units of this camera type were sold, and the documentation required to configure it is unavailable.
  • As a result, I regret to inform you that I am unable to provide further assistance with this matter.
MediumClosedOoi Weng SanOS CorruptedMO1537F45Yes
03-12-202405-12-202416:0019:303.5Service SupportProduct Training2D AOI Application TrainingFlexZalaHungary2D AOIAllConference CallOffice-PenangCustomerFlex Hungary - India 2D Application Training
  • To train new technicians group for Flex hungary, focus on finetuning program day 1
MediumOngoingTan Hong AnnNo
03-12-202420:0020:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedVD MAISKyivUkraine2D AOIV8PhoneWork From HomeDistributorUnable to load DLL 'mr_alg.dll' error
  • Add Win7.txt
HighClosedOoi Weng SanWin7 doesn't support AINo
03-12-202422:3023:301Service SupportImprovement ProjectSoftware Update - OEE UpdateJabilHCMCVietnam2D AOIV5300EmailOffice-PenangCustomer & DistributorJabil Zebra Workcell OEE output file
  • Schedule time with customer
MediumPending CustomerOoi Weng SanNo
04-12-202408:3012:304Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalV320 is unable to automatically switch programs
  • R&D joined the TeamViewer session to analyze the problem
HighPending R&DOoi Weng SanYes
04-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Learn how to generate data matrix.
  • Continue self learning on offline programming.
HighOngoingSing Chen ChueqYes
04-12-202431-01-202509:0016:007MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • completed video lesson for chapter 2: AOI optical Imaging. uploaded to LMS. started on chapter 3: basic operation
-OngoingTan Hong AnnYes
04-12-202406-12-202409:0012:003Service SupportEvaluation2D AOI - V5300RommtechVratsaBulgaria2D AOIV5300RemoteDistributor OfficeCustomerImage taking on ATT office
  • 1. Programming for both sides
MediumOngoingOng Chin QuanYes
04-12-202410:0013:303.5Service SupportEvaluationLarge FOV AOI - V320Flex-P1PenangMalaysiaLarge FOV AOIV320OfficeOffice-PenangInternalEvalutation for Flex board with 64 data matrix code
  • 1. Prepare 64 data matrix code to simulate the production.
  • 2. Machine able to recognize, however the code side is 0.2X0.2cm. There is a risk on fail to recognize.
  • 3. Product Manager declared no, due to the risk.
MediumClosedOng Chin QuanNo
04-12-202415-12-202410:0017:007Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Evaluation continues
  • Run Production panels and update in MES
HighOngoingJitesh TMYes
04-12-202410:0014:004Service SupportEvaluationLarge FOV AOI - V320Flex-P8PenangMalaysiaLarge FOV AOIV320OnsiteOffice-PenangInternalStudy the reliability of the V320 in reading 64 barcodes in a single shot
  • Barcode 2x2 is too small for 80um lens
MediumClosedOoi Weng SanNo
04-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
04-12-202413:0014:001Service SupportDocumentationMachine DrawingInventecBrnoCzechia2D AOIV5300EmailWork From HomeInternalV5300 Machine's stp drawing
  • Sent
LowClosedOoi Weng SanNo
04-12-202415:0015:300.5Service SupportEnquirySoftware EnquiryKaifaPenangMalaysia2D AOIV2000PhoneOffice-PenangCustomerHow to define the width of dual lane machine
  • Replied
LowClosedOoi Weng SanNo
04-12-202415:0016:001Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIA10PhoneOffice-PenangDistributorAuto switch program of 2 without barcode
  • Replied
LowClosedOoi Weng SanNo
04-12-202415:0016:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexTabHungary2D AOIV5300PhoneOffice-PenangInternalFlex Hungary error with barcode >20
  • Software released
HighClosedOoi Weng SanYes
04-12-202405-12-202416:0018:302.5Service SupportProduct Training2D AOI Application TrainingFlexZalaHungary2D AOIAllConference CallOffice-PenangCustomerFlex Hungary - India 2D Application Training
  • 2D V5300 Training for flex hungary and india for new technicians. focus on finetuning day 2
MediumOngoingTan Hong AnnYes
05-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self learning and do the offline programming task.
HighOngoingSing Chen ChueqYes
05-12-202405-12-202409:0016:007MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • completed video lesson for chapter 3: basic operation. uploaded to LMS. currently preparing for chapter 3: basic programming steps
-OngoingTan Hong AnnYes
05-12-202419-12-202409:0011:002Service SupportEnquirySoftware EnquiryAMTBengaluruIndia2D AOIV5300PhoneOffice-PenangDistributorLow speed running time function
  • 1. Distributor is asking whether this function is workable, because they are doing evaluation with 510mm board with pallet
  • 2. Confirmed with rnd, that is not working because they have deactivated due to the crashing limit risks
  • 3. Submitted new request to reactivate again
MediumOngoingOng Chin QuanNo
05-12-202409:0010:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexZalaHungary2D AOIV5300EmailOffice-PenangCustomerIntegrate Flex Hungary MES
  • Software released
MediumPending CustomerOoi Weng SanYes
05-12-202409:3010:000.5Service SupportImprovement ProjectSoftware Update - MES CustomizationFlex-P5PenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorIntegrate FlexPenang to V5300+Line Laser machine
  • Software released
LowPending CustomerOoi Weng SanYes
05-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
05-12-202410:3012:001.5Service SupportMalfunction TroubleshootMES RelatedWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangCustomer & Distributor & InternalThe MES software also displays OK results for confirmation
  • Feedback to R&D to fix
MediumPending R&DOoi Weng SanNo
05-12-202411:0012:001Service SupportMalfunction TroubleshootMachine HardwareQuantaMonterreyMexico2D AOIV5300OnsiteCustomer SiteInternalCalibration X-axis bottom gantry and camera angles
  • I already check this topic with the factory, the recomendation is change the rollers in the Y axis.
HighOngoingBrayan Leon623016-02Yes
05-12-202411:0011:300.5Service SupportMalfunction TroubleshootMES RelatedFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerIn One New Product MES is FFMES is not updating.
  • New update received for MES to capture characters more than 20 numbers
  • Sent the software to Tab Team
MediumOngoingJitesh TMYes
05-12-202405-12-202416:0018:302.5Service SupportProduct Training2D AOI Application TrainingFlexZalaHungary2D AOIAllConference CallOffice-PenangCustomerFlex Hungary - India 2D Application Training
  • training for flex hungary-india on 2d AOI V5300 for new batch of technicians. focus on finetuning. day 3 completed. pending to send participants recording and training materials
MediumOngoingTan Hong AnnYes
05-12-202417:3018:000.5Service SupportEnquiryTechnical EnquiryBeltonPathum ThaniThailand2D AOIV5000HPhoneOffice-PenangDistributorThe difference between the V5000H and the V5000HD
  • Replied
LowClosedOoi Weng SanNo
05-12-202418:3019:000.5Service SupportEnhancement SuggestionCustomerBeltonPathum ThaniThailand3D SPIIconPhoneOffice-PenangDistributor & InternalHide the height compensate display for SPI
  • Submitted request to product manager
MediumPending R&DOoi Weng SanNo
05-12-202420:0021:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlexZalaHungary2D AOIV5300RemoteOffice-PenangCustomerIntegrate Flex Hungary MES
  • MES option is available
MediumPending CustomerOoi Weng SanYes
05-12-202421:0022:001MagicRay InternalEnquiry (Internal)Quotation EnquiryMagicRayPenangMalaysia2D AOIV2000PhoneWork From HomeService quotation for upgrade MRI730 to latest software
  • Nancy rejected
LowClosedOoi Weng SanNo
06-12-202409:0010:001Service SupportDocumentationMaintenance ManualFlex ZalaZalaegerszegHungary2D AOIV5300LaptopOffice-PenangCustomerDue to Flex Romania audit requirements, some parts in manual needs to be remodified.
  • Already modified changes as per Flex Romania request. sent modified version to Christian Bandas from Quipttech in email.
MediumClosedTan Hong AnnNo
06-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue training on pin algorithm.
  • Self learning and practice on the exercise task given.
HighOngoingSing Chen ChueqYes
06-12-202409:0012:003MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Pin Algorithm
HighOngoingOoi Weng SanYes
06-12-202410:0010:300.5Service SupportProduct Training2D AOI Application TrainingFlexZalaHungary2D AOIAllConference CallOffice-PenangCustomerFlex Hungary - India 2D Application Training
  • Sent recordings and training materials to flex hungary - india team via email.
MediumClosedTan Hong AnnYes
06-12-202415-12-202410:0017:007Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Shown the customer about the performance of the Machine
  • Explained & demonstrated the performance of the machine to the team
HighOngoingJitesh TMYes
06-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
06-12-202412:0016:004Service SupportImprovement ProjectSoftware Update - MES CustomizationDeltaBangkokThailand2D AOIV5000HRemoteOffice-PenangCustomer & Distributor & InternalAPI protocol for Delta #8 plant
  • Validation is success with V16
MediumUnder MonitorOoi Weng SanYes
06-12-202415:0015:300.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerHow to configurate Offline Debug
  • Replied
LowClosedOoi Weng SanNo
06-12-202415:0015:300.5Service SupportMalfunction TroubleshootPLC RelatedFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalThe Inovance PLC will trigger a timeout alarm after updating to V808.6 if the board remains in the unload position for more than 1 minute
  • Pending customer's schedule to change PLC
MediumPending CustomerOoi Weng SanNo
06-12-202416:0018:002Service SupportEvaluation2D AOI - V5300RommtechVratsaBulgaria2D AOIV5300RemoteDistributor OfficeCustomerImage taking on ATT office
  • Presentation to the customer
MediumClosedOng Chin QuanYes
06-12-202410-12-202418:0021:003Service SupportEvaluationConformal Coating AOI - VC5300SanminaTatabanyaHungaryConformal Coating AOIVC5300RemoteDistributor OfficeInternalEvaluation Preparation
  • Presentation on SPI and AOI
MediumOngoingOng Chin QuanYes
06-12-202421:3022:301Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320PhoneWork From HomeCustomer & Distributor & InternalV320 is unable to automatically switch programs
  • R&D released new software for testing
  • Sent to Diego for testing
HighPending CustomerOoi Weng SanYes
07-12-202406:3008:302Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalV320 is unable to automatically switch programs
  • Able to switch between two programs; monitoring the performance before taking further action.
HighUnder MonitorOoi Weng SanYes
07-12-202408:0009:001Service SupportImprovement ProjectSoftware Update - OEE UpdateJabilHCMCVietnam2D AOIV5300EmailOffice-PenangCustomer & DistributorJabil Zebra Workcell OEE output file
  • schedule 11th December
MediumPending CustomerOoi Weng SanYes
09-12-202422-12-202401:4515:0013.25Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesJabilPuneIndia2D AOIV5200RemoteWork From HomeCustomer & DistributorScanned Barcode has around 62 characters; need to trim the barcode and need to extract only 15 digits
  • Updated the New software Patch
  • Settings was found in the main screen
  • But trimming in Program was not found
  • Downgrade Machine Back to original version
HighOngoingJitesh TMYes
09-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue learn on pin algorithm.
  • Self learning and do exercise on pin algorithm.
HighOngoingSing Chen ChueqYes
09-12-202413-12-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomerFlex P5 2D AOI+CCI Training Batch 2
  • day 1 completed
MediumOngoingTan Hong AnnNo
09-12-202409:0012:003MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • Pin Algorithm - ALL
HighOngoingOoi Weng SanYes
09-12-202409:0010:001Service SupportEnquirySoftware EnquiryKaertechBinanPhilippines2D AOIV8PhoneOffice-PenangCustomerOCR in List Format for Visual Confirmation
  • Available in V809.7 above
  • Pending customer's schedule to update the software
LowPending CustomerOoi Weng SanNo
09-12-202409-12-202410:0009:0023Service SupportEvaluationConformal Coating AOI - VC5300SanminaTatabányaHungaryConformal Coating AOIVC5300RemoteDistributor OfficeInternalEvaluation Preparation
  • 1. Discuss with Rnd on the new function of CCI (DFX)
  • 2. Get familiar with coating component algorithm
  • 3. Created one side program for the evaluation board
  • 4. Guide Laszlo to change the laser position
  • 5. Set up height inspection on the sample board provided by customer
  • 6. Collect image for another side of the evaluation board
MediumOngoingOng Chin QuanNo
09-12-202415-12-202410:0016:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Demonstrate the Machine working to the Salcomp Team
  • Other Plant Salcomp team also visit to check the performance of the Machine
HighOngoingJitesh TMYes
09-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
09-12-202415:3017:302Service SupportMalfunction TroubleshootWindows Operating SystemBeltonPathum ThaniThailand2D AOIV5300PhoneOffice-PenangDistributorBelton Repair Station not able to boot
  • Able to recover by DaBaiCai
MediumClosedOoi Weng SanOS corruptedYes
09-12-202416:3017:301Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPuneIndia2D AOIV5300PhoneOffice-PenangInternalJabil Pune MES barcode Trim function
  • First validation is fail
MediumOngoingOoi Weng SanNo
10-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue training on 2D AOI software interface and functions.
HighOngoingSing Chen ChueqYes
10-12-202413-12-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomerFlex P5 2D AOI+CCI Training Batch 2
  • day 2 completed
MediumOngoingTan Hong AnnYes
10-12-202410:0012:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • 2D AOI software interface and functions
HighOngoingOoi Weng SanYes
10-12-202415-12-202410:0016:006Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Locking of the Machine Axis.
  • Verified all the parts received and Locked the same inside the Machine
HighOngoingJitesh TMYes
10-12-202410:0011:001Service SupportMalfunction TroubleshootPLC RelatedFoxconnTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributor & InternalThe Inovance PLC will trigger a timeout alarm after updating to V808.6 if the board remains in the unload position for more than 1 minute
  • Fuyun helped to disable the timeout
MediumClosedOoi Weng SanPLC Timeout settingYes
10-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
10-12-202414:3015:301Service SupportMalfunction TroubleshootMagicRay Software RelatedVD MAISKyivUkraine2D AOIA10RemoteOffice-PenangDistributorThe lighting in the Field of View (FOV) is not evenly distributed
  • Increase the Camera Exposure Time to 80 from 50
HighClosedOoi Weng SanCamera Exposure Time too lowNo
10-12-202415:0020:305.5Service SupportTechnical Presentation2D AOI IntroductionSanminaTatabanyaHungary2D AOIAllRemoteDistributor OfficeInternalEvaluation Preparation
  • 1. Presentation on coating inspection, with point laser measurements
  • 2. Data collection on msa report
  • 3. Introduce customer new features
MediumClosedOng Chin QuanYes
10-12-202415:3016:000.5Service SupportMalfunction TroubleshootMagicRay Software RelatedJabil-InfineraPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerHow to recover corrupted program
  • Replied
HighClosedOoi Weng SanProgram CorruptedNo
11-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Self watching and learning on the 2D AOI product highlight video.
  • Self practice on the Al programming function, whole board debugging.
HighOngoingSing Chen ChueqYes
11-12-202413-12-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomerFlex P5 2D AOI+CCI Training Batch 2
  • day 3 completed
MediumOngoingTan Hong AnnYes
11-12-202410:0015:005MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysiaConformal Coating AOIVC5300LaptopOffice-PenangFind out answer for the question by customer Sanmina Hungary
  • 1. Discuss with Rnd on the release date for new features
  • 2.
MediumClosedOng Chin QuanNo
11-12-202410:0015:005MagicRay InternalEnquiry (Internal)Technical EnquiryMagicRayPenangMalaysiaConformal Coating AOIVC5300LaptopOffice-PenangEnquiry on customer questions
  • 1. Confirm with MES RND on data export
  • 2. Discuss with RND on new requirements
  • 3. Carry out testing on new features
  • 4. Organize the answer and reply email
MediumClosedOng Chin QuanNo
11-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
11-12-202415-12-202411:0016:005Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Meeting with Salcomp Team & Leaptech Team (Suresh Nair had made the Visit)
  • Customer was very Happy with the performance of the Machine.
  • But due to current Budget constrain, they are sending back the Machine
  • Customer agreed to Provide the Document Stating; Machine is Working Good and Met the Salcomp Requirements
HighOngoingJitesh TMYes
11-12-202411:3012:000.5MagicRay InternalDocumentation (Internal)Pending Issues ListMagicRayGuadalajaraMexico3D AOICubeLaptopWork From HomeInternalCompletion of the CUBE machine issue report and start of work to resolve these issues.
  • We talk about this topic, RnD still working to find a better reconstruction of this components
HighOngoingBrayan LeonYes
11-12-202413:0015:002MagicRay InternalEnquiry (Internal)Technical EnquiryMagicRayPenangMalaysia3D AOICubeLaptopWork From HomeCheck the calibration tools for 3D AOI and SPI
  • Check with product manager on the purpose of calibration tools
MediumClosedOng Chin QuanNo
11-12-202413:0014:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlex-P5PenangMalaysiaConformal Coating AOIVC5300PhoneOffice-PenangCustomer & Distributor & InternalIntegrate AOI MES to CCI (outputclassname:FlexPenang)
  • Submitted request via DingTalk
MediumPending R&DOoi Weng SanNo
11-12-202413:0014:001Service SupportImprovement ProjectSoftware Update - OEE UpdateJabilHCMCVietnam2D AOIV5300EmailOffice-PenangCustomer & DistributorJabil Zebra Workcell OEE output file
  • Software released
MediumPending CustomerOoi Weng SanYes
11-12-202414:3015:000.5Service SupportEnquirySoftware EnquiryJabil-InfineraPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerCan I delete Windows WinSxS File
  • Yes, can delete it to free up storage.
HighClosedOoi Weng SanNo
11-12-202416:3017:301Service SupportMalfunction TroubleshootMagicRay Software RelatedSimplexMonzaItaly2D AOIV5000HRemoteOffice-PenangDistributorRepair Station not able to pop results - Roj customer
  • Due to time format
LowClosedOoi Weng SanDue to time formatNo
11-12-202418:0019:001Service SupportMalfunction TroubleshootMachine HardwareFlex-P5PenangMalaysiaConformal Coating AOIVC5300PhoneOffice-PenangDistributorServo drive not able to restore power
  • It happened again after the replacement.
  • Temporary jumper wiring has been applied once more, pending scheduled downtime for a proper replacement.
HighOngoingOoi Weng SanM5R310813Yes
11-12-202422:0023:001Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIV5200PhoneWork From HomeDistributorHow to update the link file for a new CAD when the old link file is incorrect
  • Pending reply
LowOngoingOoi Weng SanNo
12-12-202408:3008:350.08Service SupportMalfunction TroubleshootMagicRay Software RelatedKaifaSan JoseUnited States2D AOIV5300RemoteWork From HomeCustomer & InternalReview to understand why the machine is not performing image inspection. The robot moves to the position, but no image is displayed, and the camera is not being recognized
  • Kaifa Enginner did not answer anymore my phone call, dificult to fowoll the activities.
MediumClosedBrayan LeonNANAYes
12-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self learning and practice on AI programming, whole board debugging and offline batch debugging.
HighOngoingSing Chen ChueqYes
12-12-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomerFlex P5 2D AOI+CCI Training Batch 2
  • day 4 final day 2D AOI training completed.
MediumOngoingTan Hong AnnYes
12-12-202409:0011:302.5Service SupportProgramming SupportProgram OptimisationFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Defect not capture when customer test the Golden Sample
  • Fine Tune the program and retest the Golden Sample
MediumOngoingJitesh TMYes
12-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
12-12-202412:0017:005Service SupportEvaluation3D AOI - CubeSalcompChennaiIndia3D AOICubeOnsiteCustomer SiteCustomer & Distributor3D Cube AOI evaluation
  • Switch On the Machine PC and delete all the files related to Apple product
  • Moved the Machine to Packing area
  • Moved the Machine in the Wooden Box and Locked the Box.
HighClosedJitesh TMYes
12-12-202414:0023:009Service SupportTechnical Presentation3D SPI IntroductionSMTplusNagykőrösHungary3D SPIAllRemoteDistributor OfficeCustomerPresentations on SPI, 3D AOI and 2D AOI
  • 1. SPI offline programming for 2 programs on laptop (early preparations)
  • 2. Presentation on CUBE, ICON and 2D AOI
  • 3. Showing special features on these models
MediumClosedOng Chin QuanNo
12-12-202414:0015:001Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIV5200PhoneWork From HomeDistributorHow to update the link file for a new CAD when the old link file is incorrect
  • The new version includes an 'Update Link' option to resolve this issue
LowClosedOoi Weng SanYes
12-12-202415:0015:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedJabil-InfineraPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerError message when inserting the model library of 'ProBarcode'
  • Save the model again
HighClosedOoi Weng SanThe model library is incompatible with the current system or software versionNo
12-12-202415:0019:004Service SupportMachine CommissioningNew Machine InstallationInventecPathum ThaniThailand2D AOIV5300RemoteOffice-PenangDistributorSetup MES and entire board export for Inventec Thailand
  • Completed
HighClosedOoi Weng SanNo
12-12-202419:3020:301Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIAllPhoneWork From HomeDistributorDoes the 2D AOI system have a retest function initiated by the machine
  • Only 3D has significance. This is because 3D frequently encounters misjudgment issues, which may be caused by brightness, angle, lighting parameters, etc.
  • Therefore, when measuring NG components, it is likely caused by the equipment itself. To verify, multiple scans are performed to check whether it’s still a misjudgment, reducing errors.
  • For 3D, this is useful, but not for 2D.
  • For 3D, we still insist on achieving accurate measurements in a single test to solve the issue of misjudgment.
LowClosedOoi Weng SanNo
12-12-202421:3022:301Service SupportEnquirySoftware EnquiryNidecMonterreyMexico2D AOIV5300RemoteWork From HomeCustomerHow to Query Inspection Results via the Repair Station
  • Use simple, step-by-step guidance.
MediumClosedOoi Weng SanNo
13-12-202407:0009:002Service SupportMalfunction TroubleshootMagicRay Software RelatedInventecJuarezMexico2D AOIV5300RemoteWork From HomeCustomerRepair station does not display result
  • Wrong IP address in machine list
MediumClosedOoi Weng SanWrong IP address in machine listNo
13-12-202408:0018:0010Service SupportProduct TrainingCCI Application TrainingFlex-P5PenangMalaysiaConformal Coating AOIAllOnsiteCustomer SiteCustomer & DistributorTraining on CCI and line laser function
  • 1. Explain extra coating, missing coating, bubble algorithm
  • 2. Explain on the algorithm for line laser
  • 3. Practice
HighClosedOng Chin QuanNo
13-12-202409:0018:009MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllOnsiteCustomer SiteInternalJoin training of CCI application by senior at Flex P5.
  • Learn about CCI application and coating checking technique.
HighClosedSing Chen ChueqNo
13-12-202409:0018:009Service SupportProduct Training2D AOI Application TrainingFlexPenangMalaysia2D AOIAllOnsiteCustomer SiteCustomerFlex P5 2D AOI+CCI Training Batch 2
  • day 1 CCI training completed.
MediumClosedTan Hong AnnYes
13-12-202409:0010:001Service SupportMalfunction TroubleshootSPC RelatedJabil-InfineraPenangMalaysia2D AOIV5300RemoteOffice-PenangCustomerSPC not able export false call and NG image
  • Use old version 20240425
LowClosedOoi Weng SanBugsYes
13-12-202410:0012:002Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesJabilPuneIndia2D AOIV5200RemoteWork From HomeCustomer & DistributorScanned Barcode has around 62 characters; need to trim the barcode and need to extract only 15 digits
  • Updated the Software again
  • Modified the Custom settings inside the Program
  • Trim was found good in the MES output
  • Tried some more Panels
HighClosedJitesh TMYes
13-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • done
-ClosedBrayan LeonYes
13-12-202414:0014:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationJabilPuneIndia2D AOIV5300PhoneOffice-PenangInternalJabil Pune MES barcode Trim function
  • Validation is success
MediumClosedOoi Weng SanYes
13-12-202414:3016:302Service SupportMalfunction TroubleshootMES RelatedSchneider ElectricBengaluruIndia2D AOIV5300RRemoteWork From HomeCustomer & DistributorNew Machine MES not working after updating the Latest MES update
  • Verified the Settings-- Found Good
  • Verified the Machine Name in the MES settings-- Found OK
  • Found Issue in the MES settings of Schneider- With support of Schneider IT team Resolved that
  • Machine Working good
MediumClosedJitesh TMSchneider MES setting was found WrongNo
13-12-202415:0017:002Service SupportMalfunction TroubleshootWindows Operating SystemInventecPathum ThaniThailand2D AOIV5300RemoteWork From HomeDistributorNot able to open photo of the entire board
  • Installed the Microsoft Photo Viewer
MediumClosedOoi Weng SanWindow Software MissingNo
13-12-202417:0018:001Service SupportMalfunction TroubleshootMES RelatedInventecPathum ThaniThailand2D AOIV5300RemoteWork From HomeDistributorTroubleshoot why MES not able generate in Server path
  • Disable run as Administrator
HighClosedOoi Weng SanAdmin privilegeNo
14-12-202407:3008:301Service SupportMalfunction TroubleshootMagicRay Software RelatedInventecJuarezMexico2D AOIV5300RemoteWork From HomeCustomerRepair station is unable to display results immediately after machine inspection
  • Copy Machine's AOIBin folder to reconfigure
HighClosedOoi Weng SanSuspect some files are missing or customer setup wronglyNo
14-12-202408:3009:301Service SupportMalfunction TroubleshootMES RelatedInventecJuarezMexico2D AOIV5300RemoteWork From HomeCustomerMES files are unable to be generated
  • Copy Machine's AOIBin folder to reconfigure
HighClosedOoi Weng SanWrongly setup by customerNo
14-12-202409:3011:302MagicRay InternalProduct Training (Internal)CCI Newly Added Special Features TrainingMagicRayPenangMalaysiaConformal Coating AOIAllConference CallWork From HomeInternalIntroduction of V7.0 of CCI
  • Completed
HighClosedOoi Weng SanNo
15-12-202421:3023:302Service SupportMalfunction TroubleshootWrong Application Configuration SettingFoxconnHsinchu CountyTaiwan2D AOIV5300OnsiteWork From HomeCustomerMachine not able to initialize
  • Due to configfile corrupted
  • Guide customer for replacement
HighClosedOoi Weng SanDue to configfile corruptedNo
16-12-202420-12-202409:0018:009Service SupportProduct Training2D AOI Application TrainingLTS AdvancedPenangMalaysia2D AOIAllOfficeOffice-PenangDistributorLTS New Distributor 2D AOI V5300 Training
  • day 1 completed
MediumOngoingTan Hong AnnNo
16-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Learn about CPK & GRR.
HighOngoingSing Chen ChueqYes
16-12-202431-12-202414:0016:302.5Service SupportMachine CommissioningNew Machine InstallationFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerNew V5200 Machine Installation
  • Machine was already leveled and calibrated by the customer
  • Updated the software to latest version as per the previous machine
  • Verified the working of the machine and was found good.
  • Linked the prjtxt and prjimg to the previous machine to open program from common folder- found working good
  • For Auto switch No barcode scanner was found as they had not ordered this
  • Asked customer to check and come back if they have any other scanner
MediumPending CustomerJitesh TMNo
17-12-202408:3009:301Service SupportEnquirySoftware EnquiryInventecJuarezMexico2D AOIV5300PhoneWork From HomeCustomerHow to reduce the storage size
  • Recommend set auto delete the inspection results, just keep 30 days
HighClosedOoi Weng SanNo
17-12-202420-12-202409:0018:009Service SupportProduct Training2D AOI Application TrainingLTS AdvancedPenangMalaysia2D AOIAllOfficeOffice-PenangDistributorLTS New Distributor 2D AOI V5300 Training
  • Day 2 Training completed for LTS Advanced Penang and Johor new distributor
MediumOngoingTan Hong AnnYes
17-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Have a test on 2D AOI programming.
HighOngoingSing Chen ChueqYes
17-12-202409:3010:000.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingKaifaJohorMalaysia2D AOIV2000PhoneOffice-PenangCustomerReceived a 'Target machine no response' message
  • Due to machine is not in Run mode
LowClosedOoi Weng SanDue to machine is not in Run modeNo
17-12-202410:0012:002Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerMeeting with Customer for New year Wishes and greetings
  • Meeting with Mohideen, Dillibabu, Dinesh and team
MediumClosedJitesh TMNo
17-12-202411:0012:001Service SupportMalfunction TroubleshootMagicRay Software RelatedBeltonPathum ThaniThailand3D SPIIconRemoteOffice-PenangDistributor & InternalSPI mark inspection is not stable
  • Support by CQ, the problem remain unresolved
HighOngoingOoi Weng SanYes
17-12-202413:0016:003Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex SEZChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerMeeting with Customer for New year Wishes and greetings in Flex DTA plant
  • Meeting with Pradeep, Venkat, and team
MediumClosedJitesh TMNo
17-12-202413:3014:301Service SupportEnquirySoftware EnquiryInventecPathum ThaniThailand2D AOIV5300PhoneOffice-PenangDistributorHow to configure Fix NG confirm
  • Replied
LowClosedOoi Weng SanNo
17-12-202414:3015:301Service SupportMalfunction TroubleshootMES RelatedJabil-InfineraPenangMalaysia2D AOIV5300RemoteOffice-PenangCustomerNot able to upload MES file to customer server
  • Due to a customer server authorization error
LowClosedOoi Weng SanDue to a customer server authorization errorNo
17-12-202416:0018:002Service SupportEnquirySoftware EnquiryEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorHow to Set Up a Repair Station with English Instructions While Using Software in Chinese
  • Recommend set offline is Chinese by setup another AOIBin
HighClosedOoi Weng SanNo
17-12-202419:0020:001Service SupportMalfunction TroubleshootPLC RelatedH&T - NPE East Europe SrlMadarasRomania3D SPIIconRemoteWork From HomeInternalNot able to upload PLC program
  • Go to Clock and Region > Region.
  • In the Administrative tab, click on Change system locale.
  • Select Chinese (Simplified, China) from the dropdown list.
  • Click OK and restart your computer when prompted.
HighClosedOoi Weng SanProgram garbled textNo
18-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Self learning on GRR & CPK.
  • Continue learning on 2D AOI software symbols and their functions.
HighOngoingSing Chen ChueqYes
18-12-202420-12-202409:0018:009Service SupportProduct Training2D AOI Application TrainingLTS AdvancedPenangMalaysia2D AOIAllOfficeOffice-PenangDistributorLTS New Distributor 2D AOI V5300 Training
  • Day 3 training completed
MediumOngoingTan Hong AnnYes
18-12-202410:0015:005Service SupportMeetingSales MeetingEcopmin TechnologiesChennaiIndia--OnsiteDistributor OfficeDistributorMeeting with Distributor for New year Wishes and greetings
  • Meeting with Dusyant, Rajasekar & Sangeethan
MediumClosedJitesh TMNo
18-12-202410:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW51 Weekly service meeting - Ooi Weng San
  • Completed
-ClosedOoi Weng SanNo
18-12-202414:0018:004MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • 2D AOI software symbols and their functions
HighOngoingOoi Weng SanYes
18-12-202415:0016:001Service SupportMachine CommissioningNew Machine InstallationFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerNew V5200 Machine Installation
  • Customer confirmed that there is No scanner
  • Customer will use this machine without Auto switch
MediumClosedJitesh TMYes
18-12-202415:3016:301Service SupportMalfunction TroubleshootProgramming RelatedInventecPathum ThaniThailand2D AOIV5300RemoteOffice-PenangDistributorFalse call inconsistent
  • Due to conveyor to loose
HighClosedOoi Weng SanDue to conveyor to looseNo
18-12-202418-12-202417:0021:004Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityPG ElectroplastNoidaIndia2D AOIV5200RemoteOffice-PenangCustomerExternal barcode scanner installation
  • 1. Software set up for the barcode scanner installation in the machine
  • 2. Barcode scanner only works at the first time, having error at the second test
  • 3. Ooi said possibly it is related to plc issue, pending customer to perform the installation again.
MediumPending CustomerOng Chin QuanNo
18-12-202418:0018:100.17Service SupportMalfunction TroubleshootMagicRay Software RelatedH&T - NPE East Europe SrlMadarasRomania3D SPIIconRemoteWork From HomeCustomer & InternalThe Icon SPI machine is unable to detect solder bridges
  • CQ updated latest version and validated by Mihai is works
HighClosedOoi Weng SanSoftware bugsYes
18-12-202420:3021:301Service SupportEnquirySoftware EnquirySimplexMonzaItaly2D AOIAllPhoneWork From HomeDistributorAre the A10 and V5300 programs shareable?
  • We developed the converter two years ago to help convert the program.
  • If your v5300 is the older version (v808.4), you might consider trying the converter.
MediumClosedOoi Weng SanNo
19-12-202409:0009:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerKaifa MES update for enable long barcode length
  • Replied
HighClosedOoi Weng SanNo
19-12-202420-12-202409:0017:008Service SupportProduct Training2D AOI Application TrainingLTS AdvancedPenangMalaysia2D AOIAllOfficeOffice-PenangDistributorLTS New Distributor 2D AOI V5300 Training
  • Day 4 training completed
MediumOngoingTan Hong AnnYes
19-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue training on software symbols.
  • Self practice on programming.
HighOngoingSing Chen ChueqYes
19-12-202409:0010:001Service SupportEnquirySoftware EnquiryAMTBengaluruIndia2D AOIV5300PhoneOffice-PenangDistributorLow speed running time function
  • Case closed. CX program shared by RND.
MediumClosedOng Chin QuanYes
19-12-202431-01-202510:0016:006Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Machine Transfer to Internal another Plant
  • Customer in-process for raising PO.
  • Machine was moved and Installed by the Customer
  • Preparation for SAT.
  • 10 Boards were taken and trail run done for these panels for carrying out the SAT
  • Explained the Team for the proceduere for carrying out the SAT
MediumOngoingJitesh TMNo
19-12-202411:3012:301Service SupportEnhancement SuggestionCustomerBeltonPathum ThaniThailand3D SPIIconPhoneOffice-PenangDistributor & InternalHide the height compensate display for SPI
  • Able to hide by adding ShowCompensation.txt and offsetbycolor.txt
MediumClosedOoi Weng SanYes
19-12-202414:0016:002MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain Sing Chen Chueq 2D AOI
  • 2D AOI software symbols and their functions
HighOngoingOoi Weng SanYes
19-12-202417:0019:302.5Service SupportProduct TrainingCCI Application TrainingIMINisSerbiaConformal Coating AOIAllLaptopOffice-PenangCustomerHelp Akos to Explain CCI Application Algorithm to Customer
  • Customer understood and smooth explanation
MediumClosedTan Hong AnnNo
20-12-202408:0009:001Service SupportEnquirySoftware EnquiryWistron InfoCommZambalesPhilippines2D AOIA10EmailOffice-PenangCustomerMagicRay A10XL - CPU socket programming
  • Replied
MediumClosedOoi Weng SanNo
20-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self practice on programming.
HighOngoingSing Chen ChueqYes
20-12-202409:0012:003Service SupportMalfunction TroubleshootMagicRay Software RelatedH&T - NPE East Europe SrlMadarasRomania3D SPIIconRemoteWork From HomeCustomerFalsecall bridging, but no solder across
  • 1. New software SPI6.0 updated. Customer verified, the bridging algorithm is working good
HighClosedOng Chin QuanSoftware BugM2R190478Yes
20-12-202431-01-202510:0016:006Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Machine Transfer to Internal another Plant
  • False call finetuning for the 10 panels
  • Verify the boards running.
  • Explained the SAT document preparation
MediumOngoingJitesh TMYes
20-12-202411:0012:001Service SupportEnquirySoftware EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorHow to export coordinate for GRR
  • Replied
MediumClosedOoi Weng SanNo
20-12-202414:0018:004Service SupportImprovement ProjectSoftware Update - MES CustomizationBeltonPathum ThaniThailand3D SPIIconRemoteOffice-PenangDistributor & InternalBelton MES unable support Multiboard
  • Validation is success
MediumClosedOoi Weng SanYes
20-12-202416:3017:301Service SupportImprovement ProjectMachine OperationCarelPaduaItaly2D AOIA10RemoteWork From HomeDistributorA10 PLC change IP address from 192.168.250.100
  • Configure as per previous
MediumUnder MonitorOoi Weng SanNo
20-12-202417:3018:301Service SupportImprovement ProjectSoftware Update - MES CustomizationCarelPaduaItaly2D AOIV5200RemoteWork From HomeDistributorSetup OPC-UA by record video
  • Validation is success
HighClosedOoi Weng SanYes
20-12-202419:0020:001Service SupportImprovement ProjectSoftware Update - MES CustomizationFlex-P5PenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorIntegrate FlexPenang to V5300+Line Laser machine
  • Updated to line laser and standard machine for "-" replace by "#"
LowUnder MonitorOoi Weng SanYes
20-12-202421:3023:302Service SupportImprovement ProjectMachine OperationCarelPaduaItaly2D AOIA10RemoteWork From HomeDistributorA10 PLC change IP address from 192.168.250.100
  • Not able to launch software
  • Pending R&D to confirm PLCsetting.xml
MediumPending R&DOoi Weng SanYes
21-12-202400:0001:001Service SupportMalfunction TroubleshootMagicRay Software RelatedJabilGuadalajaraMexicoLarge FOV AOIV320RemoteWork From HomeCustomer & Distributor & InternalV320 is unable to automatically switch programs
  • Try new version with R&D, still fail to auto load for 3 programs
  • Pending R&D to figure out the solution
HighPending R&DOoi Weng SanYes
23-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self practice on programming.
HighOngoingSing Chen ChueqYes
23-12-202409:0009:300.5Service SupportProduct Training2D AOI Application TrainingLTS AdvancedPenangMalaysia2D AOIAllOfficeOffice-PenangDistributorLTS New Distributor 2D AOI V5300 Training
  • Training completed. Input participants record into service website
MediumClosedTan Hong AnnYes
23-12-202409:3014:004.5Service SupportDocumentationTraining MaterialFlexPenangMalaysia2D AOIV5300OfficeOffice-PenangCustomerFlex P5 2nd Batch 2D AOI + CCI Training Certification and Assessment Results Preparation
  • Completed marking of assessment. shared results with Kim Premtronics and prepared physical certificates as requested by Flex
MediumClosedTan Hong AnnNo
23-12-202431-01-202510:0013:003Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Machine Transfer to Internal another Plant
  • Verify and Modify the SAT Report;
  • Explain the process for SAT report
MediumOngoingJitesh TMYes
23-12-202411:0018:307.5Service SupportMalfunction TroubleshootMagicRay Software RelatedBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeCustomer & DistributorNo 3D data for the result. Inspection fails.
  • 1. Output data files in SPI folder is missing. Go to backup to copy the missing files
  • 2. Monitor the production
  • 3. No result for the SPC data trend. The data fails to go into mysql database due to some missing script. Ask for assistance from RND.
  • 4. No spc result for the old result. Need to copy some files (where the SPI data kept) from the backup SPIBin
MediumClosedOng Chin QuanFiles are missingNo
23-12-202414:0016:002Service SupportMeetingService MeetingSalcompChennaiIndia--OnsiteCustomer SiteCustomer
  • Discussion for New Transfer Line with Mr.Kumaresan
LowClosedJitesh TMNo
23-12-202431-12-202415:0018:003MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangInternalUser Manual for VC5300
  • Work on-going. Received as priority task by Nancy. Target completion by 31st December 2024
HighOngoingTan Hong AnnNo
24-12-202431-12-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangInternalUser Manual for VC5300
  • work on-going.
HighOngoingTan Hong AnnYes
24-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self practice on programming.
HighOngoingSing Chen ChueqYes
24-12-202410:0015:005Service SupportEnquirySoftware EnquiryDKSHBangkokThailand2D AOIV5300OfficeOffice-PenangCustomerEnquiry on subboard image export
  • 1. Report preparation on subboard and mainboard image
  • 2. Record the data (cycle time, fov number)
MediumClosedOng Chin QuanNo
24-12-202410:0015:005Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerMeeting with Salcomp Team for New year Wishes and greetings
  • Meeting with Manikandan, Micheal, Bharathi, Kumaresan, Jeeva, Santhosh, Gangadharan etc..
LowClosedJitesh TMNo
24-12-202411:0015:004Service SupportProduction SupportMonitor Machine PerformanceBeltonPathum ThaniThailand3D SPIIconOfficeOffice-PenangCustomerMonitor machine performance
  • 1. Remote to monitor the mark recognition stability in new program
  • 2. New product run smoothly without any recognition error.
MediumClosedOng Chin QuanNo
24-12-202413:3014:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--LaptopWork From HomeInternalWW52 Weekly service meeting - Tan Hong Ann
  • Received enquiry from Harlem Sung on overseas service website. online call with him to help him enroll and explain functions of each tab to him.
-ClosedTan Hong AnnNo
24-12-202415:3016:301Service SupportMalfunction TroubleshootMachine HardwareGemmy-tekTaoyuan CityTaiwan2D AOIV5300OfficeOffice-PenangCustomer & DistributorMachine fails to do homing
  • 1. The exit sensor was triggered with no board presence. ask the distributor to adjust the sensitivity manually
  • 2. Repair station fails to show inspection result. Guided him to check the path.
MediumClosedOng Chin QuanSensor triggeredNoNo
25-12-202411:0012:001Service SupportEnquirySoftware EnquiryDKSHBangkokThailand2D AOIV5300PhoneWork From HomeDistributorEnquiry on machine's function
  • Answered DKSH sales question about the machine.
MediumClosedOng Chin QuanNo
26-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self practice on programming.
HighOngoingSing Chen ChueqYes
26-12-202431-12-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangInternalUser Manual for VC5300
  • User Manual completed. submitted to HQ. pending for formatting and official release
HighPending R&DTan Hong AnnYes
26-12-202431-12-202409:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangInternalUser Manual for VC5300
  • User Manual completed. submitted to HQ. pending for formatting and official release
HighPending R&DTan Hong AnnYes
26-12-202420-01-202510:0012:002MagicRay InternalDocumentation (Internal)Operation ManualMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalV5000 Manual translation
  • ongoing
MediumOngoingBrayan LeonNo
26-12-202411:0016:005Service SupportImprovement ProjectSoftware Update - MES CustomizationLITEONTaipeiTaiwan2D AOIV5300RemoteWork From HomeCustomer & InternalMES Modification to Export Yield Data Based on Machine Results
  • Validation Unsuccessful
  • To be continue tomorrow
HighOngoingOoi Weng SanNo
26-12-202411:5013:301.67Service SupportEnhancement SuggestionCustomerGemmy-tekTaoyuan CityTaiwanLarge FOV AOIV320PhoneOffice-PenangDistributorV320 fails to detect board for new program
  • 1. Ask customer to try on adding similar region and special features region on the board, to solve board skip issue.
MediumClosedOng Chin QuanNo
26-12-202412:0015:003Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlexMigdal HaEmekIsrael2D AOIV5200RemoteCustomer SiteCustomerRepair station MES error
  • Verified all the settings found OK
  • Checked the Output functions as same as the machine--found ok- still copied from the machine
  • Disabled MES from Machine- MES not required in Repair station, as MES is used only for Program auto switch
  • Repair station working good
MediumClosedJitesh TMMES integration with Flex ServerNo
26-12-202430-12-202413:0017:004Service SupportMachine CalibrationLaser CalibrationFlex-P5-DysonPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorLaser and software issue
  • 1. Bottom laser fails to reconstruct 3D image. Adjusted bottom z inspection range in software, looks okay now.
  • 2. OK laser component was counted at the repair station interface. need to confirm with Rnd.
  • 3. Right laser and left laser give different result. adjusted the whole board reference level, and the results are same. need to confirm with rnd on the real cause.
MediumUnder MonitorOng Chin QuanNo
26-12-202414:3015:000.5Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeDistributor & InternalSetup handheld scanner for manual scan barcode before board loading to machine
  • R&D released software. Pending Ellsworth to arrange schedule with customer
MediumPending CustomerOoi Weng SanYes
26-12-202417:0018:001Service SupportDocumentationOperation ManualInventecPathum ThaniThailand2D AOIV5300PhoneWork From HomeDistributorRequest for Training Attendance and Manuals
  • Replied
LowClosedOoi Weng SanNo
26-12-202419:0020:001Service SupportMalfunction TroubleshootMachine HardwareInventecJuarezMexico2D AOIV5300PhoneWork From HomeDistributorThe machine displays a 'Servo Error' during initialization
  • Fully shut down for 5 minutes
HighClosedOoi Weng SanResets the system and clears temporary errors or conflictsNoNo
27-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self practice on programming.
HighOngoingSing Chen ChueqYes
27-12-202427-12-202410:0014:004MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangLaser and software issue
  • 1. Talked with RND on the issues.
  • 2. Need 3RD party data to verify our machine's laser data.
  • 3. Whole board reference level needs to set a lot lower than the actual.
  • 4. Deactivate the height choose if the data is correct, use it if there is abnormal data.
MediumOngoingOng Chin QuanYes
27-12-202420-01-202510:0013:003MagicRay InternalDocumentation (Internal)Operation ManualMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalV5000 Manual translation
  • ongoing
MediumOngoingBrayan LeonYes
27-12-202413-12-202410:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayGuadalajaraMexico2D AOIAllLaptopOffice-DongguanInternalTraining in china
  • ongoing
-OngoingBrayan LeonYes
27-12-202411:3016:305Service SupportImprovement ProjectSoftware Update - MES CustomizationLITEONTaipeiTaiwan2D AOIV5300RemoteWork From HomeCustomer & InternalMES Modification to Export Yield Data Based on Machine Results
  • Still fail validation
  • Confirm the outputclassname is LiteApp
  • Get error when activate LiteApp
  • Needs uninstall guangbao service
  • Pending schedule to confirm
HighPending CustomerOoi Weng SanYes
27-12-202415-01-202513:0015:002MagicRay InternalDocumentation (Internal)TranslationMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalReview and correct the English in the 2D UI. Find the best translation for better user understanding.
  • ongoing
HighOngoingBrayan LeonNo
27-12-202416:3018:302Service SupportMalfunction TroubleshootMagicRay Software RelatedJabil-LamPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerAOIBin folder corrupted causing Aoiinline not able to launch
  • Revert from backup and update to latest version
HighClosedOoi Weng SanFolder corruptedNo
30-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self practice on programming.
HighOngoingSing Chen ChueqYes
30-12-202409:0011:002MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangLaser and software issue
  • 1. Explain to Premtronic Wong
  • 2. Submitted request to RND to disable the output switch for the height data
MediumClosedOng Chin QuanYes
31-12-202409:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self practice on programming.
HighOngoingSing Chen ChueqYes
31-12-202431-01-202509:4514:004.25Service SupportMalfunction TroubleshootMES RelatedJabilPuneIndia2D AOIV5300RemoteWork From HomeCustomerMES updated file some information missing after the Barcode trim
  • Checked all the settings found OK
  • Customer want machine for production released for production
  • Checked with Weng San and found the settings to update the missing information
  • Waiting for Customer to provide the machine
MediumPending CustomerJitesh TMNo
02-01-202509:0010:301.5Service SupportDocumentationOperation ManualHaier AppliancesMaharashtraIndia2D AOIV5200OfficeOffice-PenangCustomerCustomer Request for User Manual and Operation Manual for A1000, V320 and V5200
  • submitted to Prentiss via email.
MediumClosedTan Hong AnnNo
02-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Learn about windows reinstallation using rufus, windows and dell tools.
HighOngoingSing Chen ChueqYes
02-01-202520-01-202509:0011:002MagicRay InternalDocumentation (Internal)TranslationMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalReview and correct the English in the 2D UI. Find the best translation for better user understanding.
  • ongoing
HighOngoingBrayan LeonYes
02-01-202510:0010:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationWistron NeWeb Corporation (WNC)HsinchuTaiwan2D AOIV5300PhoneOffice-PenangDistributorMES improvement for WNC Taiwan
  • Customer have simplified the file
  • Submitted via DingTalk for team to review and approve
LowPending R&DOoi Weng SanYes
02-01-202510:0012:002Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Machine Transfer to Internal another Plant
  • Discuss with Mani regarding the PO for this Support
  • Hopefully by next week we may get the PO for 7 days.
MediumOngoingJitesh TMYes
02-01-202510:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalPreparation of assessment report for Chen Cheuq Programming Test
  • completed report and submitted to Weng San and Chen Cheuq via email
MediumClosedTan Hong AnnNo
02-01-202510:3011:000.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerEnquiry regarding "There are components whose code is null,replace or not?"
  • Replied
LowClosedOoi Weng SanNo
02-01-202511:0017:306.5MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalWindow Reinstallation Training via Rufus, Microsoft, Dell software to CQ and CC
  • Completed
LowClosedOoi Weng SanNo
02-01-202512:0012:300.5Service SupportEnquirySoftware EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorHow to change the width of the bottom. Top & Bottom program width are different.
  • Replied
LowClosedOoi Weng SanNo
02-01-202510-01-202514:0016:002Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerAudit Preparation for CISCO Project
  • For Edge Bonding inspection process Preparation for Customer Audit.
MediumOngoingJitesh TMNo
02-01-202515:3016:000.5Service SupportMalfunction TroubleshootMagicRay Software RelatedChiconyChachoengsaoThailand2D AOIA10PhoneOffice-PenangDistributorNot able to acquire live image in lighting interface
  • Internet too slow, pending TeamViewer session
LowPending DistributorOoi Weng SanNo
03-01-202508:3009:000.5Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeDistributor & InternalSetup handheld scanner for manual scan barcode before board loading to machine
  • Schedule plan on 8th January
MediumOngoingOoi Weng SanYes
03-01-202531-01-202509:0018:009MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysiaAXIVX2000LaptopOffice-PenangInternal3D AXI Maintenance Manual (English Version)
  • Work ongoing
HighOngoingTan Hong AnnNo
03-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue learn and practice on windows reinstallation using dell's tool.
HighOngoingSing Chen ChueqYes
03-01-202520-01-202509:0012:303.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalV5000 Manual translation
  • ongoing
MediumOngoingBrayan LeonYes
03-01-202503-01-202510:0013:003Service SupportMalfunction TroubleshootMachine HardwareQuantaMonterreyMexico2D AOIV5300RemoteOffice-PenangCustomerTroubleshoot 0 and 180 degree pin angle different issue
  • Remote to collect the images through MVS software
  • Rnd concluded the camera is not in a good position. Need to adjust the angle with a special tool
MediumOngoingOng Chin QuanNo
03-01-202510-01-202511:0016:005Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerAudit Preparation for CISCO Project
  • CCI and AOI machine Preparation for Audit
MediumOngoingJitesh TMYes
04-01-202510:0010:300.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5200RemoteWork From HomeCustomerMethod to change the model name according to part number
  • Replied
LowClosedOoi Weng SanNo
04-01-202514:3016:302Service SupportMalfunction TroubleshootMachine HardwarePG ElectroplastNoidaIndia2D AOIV5200RemoteWork From HomeDistributorReplacement of X-servo driver
  • Completed
HighClosedOoi Weng SanX-servo driver defectYes
  • X-servo driver
No
06-01-202509:0018:009MagicRay InternalOrientationConducted by HR DepartmentMagicRayPenangMalaysia----InternalFirst day Orientation conduct by HR and setup company laptop.
  • Introduction to company background, install necessary applications on laptop.
-ClosedHo Yong ShengNo
06-01-202531-01-202509:0018:009MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysiaAXIVX2000LaptopOffice-PenangInternal3D AXI Maintenance Manual (English Version)
  • Work ongoing
HighOngoingTan Hong AnnYes
06-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Self practice on fine tuning and try to find a solution for the software error that will generate false call when testing component.
  • Continue practice on windows reinstallation.
HighOngoingSing Chen ChueqYes
06-01-202507-01-202510:0012:002Service SupportEnhancement SuggestionCustomerDJKPenangMalaysia2D AOIV5000HPhoneOffice-PenangCustomer & DistributorEnquiry on software update
  • 1. Customer wish to update the software for 9 machines to same version
  • 2. Check for the software version for the machine
MediumPending CustomerOng Chin QuanNo
06-01-202520-01-202510:0013:003MagicRay InternalDocumentation (Internal)Operation ManualMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalV5000 Manual translation
  • ongoing
MediumOngoingBrayan LeonYes
06-01-202511:0017:006Service SupportMalfunction TroubleshootMagicRay Software RelatedChiconyChachoengsaoThailand2D AOIA10PhoneOffice-PenangDistributorNot able to acquire live image in lighting interface
  • The problem is due to wait time too short
  • After fix the problem, install and configure for Honeywell scanner 1900-G
LowClosedOoi Weng SanDue to wait time too shortYes
06-01-202511:3012:301Service SupportImprovement ProjectSoftware Update - MES CustomizationLITEONTaipeiTaiwan2D AOIV5300RemoteWork From HomeCustomer & InternalMES Modification to Export Yield Data Based on Machine Results
  • Uninstall guangbao service, but now report wrong format
HighPending R&DOoi Weng SanYes
06-01-202507-01-202514:0017:003Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityChiconyChachoengsaoThailandLarge FOV AOIV320RemoteOffice-PenangCustomer & DistributorDatalogic scanner installation for V320
  • 1. Install the barcode scanner driver
  • 2. Set up the scanner configurations
MediumOngoingOng Chin QuanNo
06-01-202515:0016:001MagicRay InternalSoftware Validation2D AOI DoubleInventecBrnoCzechia2D AOIV5300OnsiteOffice-PenangInternalVerification of skip board function
  • 1. Verification of skip board function on the machine
  • 2. Try out the exemption items function in the latest software
MediumClosedOng Chin QuanNo
07-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Self practice on windows reinstallation using windows tools.
  • Learn about windows recovery using DABAICAI.
HighOngoingSing Chen ChueqYes
07-01-202509:0018:009MagicRay InternalLong Distance TravelOverseasMagicRayPenangMalaysiaAXIVX2000OfficeOffice-DongguanDistributor & InternalAttend AXI application training
  • Ongoing
MediumClosedPoh Ing CaiNo
07-01-202510:0011:301.5Service SupportMeetingTechnical MeetingFlexPenangMalaysia--OnsiteCustomer SiteCustomerAttend Flex P5 Weekly Meeting with Steven
  • Flex Management wants to know trainer feedback on their employee learning progress. presented and shared with them. Also, passed the physical certificates to their employees.
MediumClosedTan Hong AnnNo
07-01-202510:0013:303.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalV5000 Manual translation
  • done
MediumClosedBrayan LeonYes
07-01-202531-01-202510:0016:006Service SupportProgramming SupportProgram OptimisationFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • B820 SAT Readiness; Change the PO from B930 to B820
  • 10 Panels verify for the SAT
  • ARR test carried out
MediumOngoingJitesh TMYes
07-01-202531-01-202512:0018:006MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysiaAXIVX2000LaptopOffice-PenangInternal3D AXI Maintenance Manual (English Version)
  • Work completed. submitted to HQ for formatting.
HighPending R&DTan Hong AnnYes
07-01-202513:0014:301.5Service SupportDocumentationOperation ManualInventecPathum ThaniThailandAXIVX2000LaptopOffice-PenangCustomerInventec Thailand requires AXI and AOI V5300 User manual in Thai language
  • done translation using AI software and provided to distributor via wechat
MediumClosedTan Hong AnnNo
07-01-202514:0017:003MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalTrain CC and YS regarding Window recovery via DaBaiCai software
  • Completed
LowClosedOoi Weng SanNo
08-01-202509:0011:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalPublish Public Holiday 2025
  • Completed
-ClosedOoi Weng SanNo
08-01-202508-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Attending 2D & 3D AOI software training.
HighOngoingHo Yong ShengNo
08-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Self practice on windows recovery using DaBaiCai.
  • Learn & try solving problem where SPC not loading result file.
HighOngoingSing Chen ChueqYes
08-01-202515-01-202509:0012:303.5MagicRay InternalDocumentation (Internal)TranslationMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalReview and correct the English in the 2D UI. Find the best translation for better user understanding.
  • ongoing
HighOngoingBrayan LeonYes
08-01-202510:0012:302.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndia2D AOIV5300OnsiteCustomer SiteCustomerAudit Preparation for CISCO Project
  • Audit Support with CISCO customer
MediumClosedJitesh TMYes
08-01-202511:3012:301Service SupportImprovement ProjectSoftware Update - MES CustomizationLITEONTaipeiTaiwan2D AOIV5300RemoteWork From HomeCustomer & InternalMES Modification to Export Yield Data Based on Machine Results
  • Feng took remote, disable the display of Sanjet connect, suspect the Sanjet crash cause the DLL error
  • Now success update to LiteApp output.
  • Pending customer confirm their setting
HighPending CustomerOoi Weng SanYes
08-01-202513:0014:301.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalReview V5000 User Manual Translation by Brayan
  • review done. performed minor correction. submitted the manual to HQ for formatting
MediumClosedTan Hong AnnNo
08-01-202513:0017:004Service SupportProgramming SupportProgram OptimisationFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Verify the SAT test result for B820
  • Cross check the SAT document of B820
MediumOngoingJitesh TMYes
08-01-202513:3015:302Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeDistributor & InternalSetup handheld scanner for manual scan barcode before board loading to machine
  • Verify on the barcode scan via USB convert port, it is still not working
MediumPending R&DOoi Weng SanYes
08-01-202510-01-202516:0020:004Service SupportProduct Training3D AOI Application TrainingSMTplusNagykőrösHungary3D AOIAllOfficeOffice-PenangCustomerHungary SMTplus 3D AOI Training
  • Received urgent request from Laszlo to conduct 3D AOI training for customer Hungary SMTplus. Day 1 completed
HighOngoingTan Hong AnnNo
08-01-202516:3017:301Service SupportImprovement ProjectMachine OperationCarelPaduaItaly2D AOIA10RemoteWork From HomeDistributorA10 PLC change IP address from 192.168.250.100
  • need to change the to OrmonPLCAddressForDesk
MediumClosedOoi Weng SanYes
09-01-202509-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Learn 2D AOI basic software training and chip algorithm.
HighOngoingHo Yong ShengYes
09-01-202509-01-202509:0016:007MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysiaConformal Coating AOIVC5300LaptopOffice-PenangInternalCCI Training Material Preparation
  • work on-going
MediumOngoingTan Hong AnnNo
09-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Try to do windows recovery using WeiPE.
  • Continue fine tuning program.
  • Teach some program theory & technique of 2D AOI to YS.
HighOngoingSing Chen ChueqYes
09-01-202515-01-202509:0011:002MagicRay InternalDocumentation (Internal)TranslationMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalReview and correct the English in the 2D UI. Find the best translation for better user understanding.
  • ongoing
HighOngoingBrayan LeonYes
09-01-202509:3010:000.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaLarge FOV AOIV320OfficeOffice-PenangInternalV320 Series Operation Manual v3.5 English Version
  • Official version released on 8/1/2025. Notified team via email.
MediumClosedTan Hong AnnYes
09-01-202511:3012:301Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerComponent offset displayed in one of the CAD file during the linking process
  • After investigation, the file was originally offset—even the Koh Young AOI shows the same offset.
LowClosedOoi Weng SanUpon investigation, it was found that the file was already offset from the beginning, and the Koh Young AOI system also reflects this offset.No
09-01-202512:3013:301Service SupportMalfunction TroubleshootSPC RelatedLuminous Power TechnologieNoidaIndia2D AOIV5300RemoteWork From HomeCustomerSPC data not showing in Machine
  • When acknowledge in Machine the data is saving
  • But when acknowledge in repair station not getting updated in Machine SPC.
  • Found Machine IP address of the machine was not mentioned in the SPC,
  • updated the machine IP address in SPC, Data started to update.
MediumClosedJitesh TMMachine IP address was not mentioned in the SPC ApplicationNo
09-01-202531-01-202513:3015:302Service SupportMalfunction TroubleshootMES RelatedFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerIn One New Product MES is FFMES is not updating.
  • Updated the version and checked the MES update
  • Found working good
  • Asked Customer to verify some more panels and found OK
  • Need to update the same version to other machine,
  • Asking for machine availability time to update from customer
MediumOngoingJitesh TMYes
09-01-202514:3015:000.5Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • The issue is suspected to be software-related.
  • Sent the software for further verification
HighPending CustomerOoi Weng SanNo
09-01-202515:0017:002Service SupportMalfunction TroubleshootMES RelatedJabilHCMCVietnam2D AOIV5300PhoneOffice-PenangCustomerAn MES issue has occurred in the Jabil Zebra workcell
  • Second software patch was sent for validation purposes.
LowPending CustomerOoi Weng SanYes
09-01-202515:3016:301Service SupportMalfunction TroubleshootMES RelatedJabilHCMCVietnam2D AOIV5300PhoneOffice-PenangCustomerAn MES issue has occurred in the Jabil Zebra workcell
  • A software patch was sent for validation purposes.
LowPending CustomerOoi Weng SanNo
09-01-202510-01-202516:0020:004Service SupportProduct Training3D AOI Application TrainingSMTAGuadalajaraMexico3D AOIAllOfficeOffice-PenangCustomerHungary SMTplus 3D AOI Training
  • Day 2 Hungary Customer SMTplus training completed. remaining IC and Pin chapter
HighOngoingTan Hong AnnYes
10-01-202505:3007:302Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabil-LamPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerMachine not able to load program and pop error of initialization
  • Completed
HighClosedOoi Weng SanSuspect bluescreen causing ConfigFile corruptedNo
10-01-202510-01-202509:0014:005MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysiaConformal Coating AOIVC5300LaptopOffice-PenangInternalCCI Training Material Preparation
  • Pending final checking. Majority content done. will release first version for checking first
MediumOngoingTan Hong AnnYes
10-01-202509:0015:306.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue fine tuning program.
  • Teach some program theory & technique of 2D AOI to YS.
HighOngoingSing Chen ChueqYes
10-01-202510-01-202509:0016:007MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Self learning and consult from Chen Chueq.
HighOngoingHo Yong ShengYes
10-01-202515-01-202512:0015:003MagicRay InternalDocumentation (Internal)TranslationMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalReview and correct the English in the 2D UI. Find the best translation for better user understanding.
  • ongoing
HighOngoingBrayan LeonYes
10-01-202514:3015:301MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysiaConformal Coating AOIVC5300LaptopOffice-PenangInternalUpdate 3D AOI Training Material
  • Included 3D functions explanation for Pin Component Chapter for 3D AOI training material
MediumClosedTan Hong AnnNo
10-01-202516:0018:002Service SupportMachine CalibrationCPK Calibration,GRR Calibration,Lighting CalibrationAdvanced EnergyBukit MinyakMalaysia2D AOIV5300OnsiteCustomer SiteCustomerAttend EHS and safety briefing
  • Follow Steven and CQ to listen and acknowledge the safety precautions before entering production.
HighClosedHo Yong ShengNo
10-01-202516:0017:001Service SupportExternal TrainingCustomer EHS TrainingAdvanced EnergyBukit MinyakMalaysia--Onsite-InternalAttend EHS training.
  • Briefing on safety requirements by customer when entering their site.
-ClosedSing Chen ChueqNo
13-01-202509:0015:306.5MagicRay InternalDocumentation (Internal)Training MaterialMagicRayPenangMalaysiaConformal Coating AOIVC5300LaptopOffice-PenangInternalCCI Training Material Preparation
  • First version completed. Shared with team via email. done uploaded to overseas drive.
MediumClosedTan Hong AnnYes
13-01-202509:0018:009Service SupportMachine CalibrationCPK Calibration,GRR Calibration,Lighting CalibrationAdvanced EnergyBukit MinyakMalaysia2D AOIV5300OnsiteCustomer SiteCustomerLearn 2D AOI machine setup from CQ at Advanced Energy.
  • Learn how to perform machine base lining adjustment, lighting calibration, GRR and CPK calibration from CQ.
HighClosedHo Yong ShengNo
13-01-202509:0018:009Service SupportMachine CalibrationCPK Calibration,GRR Calibration,Lighting CalibrationAdvanced EnergyBukit MinyakMalaysia2D AOIV5300OnsiteCustomer SiteCustomerMachine installation and calibration.
  • Adjust machine height to a balanced position.
  • Camera focusing calibration
  • Solve machine wall being hit by moving parts, extended the gap between machine wall with the camera conveyor.
  • Run GRR and CPK test.
HighClosedSing Chen ChueqNo
13-01-202517-01-202509:0018:009Service SupportEvaluation3D AOI - CubeSMTplusNagykőrösHungary3D AOICubeOnsiteCustomer SiteCustomerSMTplus-Evaluation-3D Cube
  • 1st day: Started to repeat the training by creating a new chip component.
  • Machine condition check, projector pattern upgrade from 3-3-3-3 to 4-4-2-2. Calibration failed, have to continue next day.
MediumOngoingAkos RostaNo
13-01-202510:0016:006Service SupportMalfunction TroubleshootMagicRay Software RelatedGICPuneIndia2D AOIV5300RemoteWork From HomeCustomerRepair Station 2 No's do not show the result simultaneuosly
  • Verified the settings all found Good
  • Changed the path still one repair station not showing the result.
  • Checking the communication between the machine and the repair stations all ok
  • Date and time of one repair station was found wrong, changed the date and time to current- Issue still not resolved
  • Customer check if there is come issue with the PC.
MediumOngoingJitesh TMNo
13-01-202510:3011:301MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysia2D AOIAllEmailOffice-PenangHow our software manages altenative components
  • Replied
LowClosedOoi Weng SanNo
13-01-202513:0017:004MagicRay InternalDocumentation (Internal)TranslationMagicRayGuadalajaraMexico2D AOIV5000LaptopWork From HomeInternalReview and correct the English in the 2D UI. Find the best translation for better user understanding.
  • Sended
HighClosedBrayan LeonYes
13-01-202515:0016:001Service SupportEnhancement SuggestionCustomerFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerPress fit connector Lead not visible to inspect
  • Customer shown a Press Fit connector in this the Lead was not visible outside for inspection
  • PCB thickness is 6mm and Press fit connector pin size is 1mm so pin will be 5mm inside the PCB & through hole size is 0.15mm
  • Machine cannot pass light through 0.15mm Hole to see the Pin around 5mm inside the PCB
LowClosedJitesh TMNo
13-01-202516:0020:004Service SupportProduct Training3D AOI Application TrainingSMTAGuadalajaraMexico3D AOIAllOfficeOffice-PenangCustomerHungary SMTplus 3D AOI Training
  • Day 3 training completed for SMTplus. Akos will continue the activities next week with them regarding onsite evaluation
HighClosedTan Hong AnnYes
13-01-202516:4517:150.5Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • The problem still persists. Windows logs have been collected and sent to R&D for further analysis
HighPending R&DOoi Weng SanYes
13-01-202517:1517:300.25Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneWork From HomeCustomerInquiry regarding the white light delay time.
  • Replied
LowClosedOoi Weng SanNo
14-01-202528-02-202509:0017:008MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Working on creating the content for learning website. currently working on 3D training chapter 03 basic steps of programming. working on recording videos and editting,=.
-OngoingTan Hong AnnYes
14-01-202509:0018:009Service SupportMachine CalibrationLaser CalibrationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerLaser calibration learning from CQ at Flex P5.
  • Learn how to calibrate keyance line laser to avoid spike from 3D laser scan and get the proper result.
HighClosedHo Yong ShengNo
14-01-202509:0012:003MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue fine tuning on program.
HighOngoingSing Chen ChueqYes
14-01-202524-01-202509:0018:009Service SupportEvaluation3D AOI - CubeSMTplusNagykőrösHungary3D AOICubeOnsiteCustomer SiteCustomerSMTplus-Evaluation-3D Cube
  • 2nd day: Projector programming with a help of Ricardo and Wengsan. Finally the projector programmed and the calibration had no problem and the machine is working well.
  • Upgraded the GUI to 816.0.3. Upgraded the plc sw and motion card as well by Wengsan.
MediumOngoingAkos RostaYes
14-01-202509:0010:001Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe area underneath the components on most Teradyne PCBs not green, and how does this affect missing component detection
  • Replied
LowClosedOoi Weng SanNo
14-01-202510:0011:001Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine result is marked as ‘Pass’ when clicking ‘Test’ without performing any fine-tuning.
  • It is recommended to enable the function without compression.
LowClosedOoi Weng SanNo
14-01-202513:0014:001Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeDistributor & InternalSetup handheld scanner for manual scan barcode before board loading to machine
  • Had a discussion with Jeffry. R&D requires additional time to resolve the issues.
MediumPending R&DOoi Weng SanYes
14-01-202513:3014:301Service SupportEnquirySoftware EnquiryKaertechBinanPhilippines3D SPIVSP3000PhoneWork From HomeCustomerLighting calibration of VSP3000
  • Replied
LowClosedOoi Weng SanNo
14-01-202513:3018:004.5Service SupportMachine CalibrationLaser CalibrationFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerLine laser calibration and verification by CQ.
  • Follow senior for line laser calibration and verication.
HighClosedSing Chen ChueqNo
14-01-202514:0015:001Service SupportMalfunction TroubleshootMES RelatedJabilHCMCVietnam2D AOIV5300PhoneOffice-PenangCustomerAn MES issue has occurred in the Jabil Zebra workcell
  • Follow-up: The customer reported no error was found.
LowUnder MonitorOoi Weng SanYes
14-01-202515:0016:001Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • Schedule plan to site visit on 16th Jan to further analyze
HighPending CustomerOoi Weng SanYes
14-01-202517:0017:300.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysiaConformal Coating AOIVC5300OfficeOffice-PenangInternalUser Manual for VC5300
  • Official version released. inform to team via email and uploaded to overseas drive
HighClosedTan Hong AnnYes
15-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Self learning and seek advices from colleague.
HighOngoingHo Yong ShengYes
15-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self practice on programming.
HighOngoingSing Chen ChueqYes
15-01-202524-01-202509:0018:009Service SupportEvaluation3D AOI - CubeSMTplusNagykőrösHungary3D AOICubeOnsiteCustomer SiteCustomerSMTplus-Evaluation-3D Cube
  • 3rd day: Continued the programming with IC algorithm. Review station (AOIMTI) setting with a local IT difficulties.
MediumOngoingAkos RostaYes
15-01-202509:0011:002Service SupportMalfunction TroubleshootMES RelatedJabilHCMCVietnam2D AOIV5300PhoneOffice-PenangCustomerAn MES issue has occurred in the Jabil Zebra workcell
  • The error is still being reported. A new patch has been sent to resolve the issue.
LowUnder MonitorOoi Weng SanYes
15-01-202513-01-202509:3012:002.5Service SupportMalfunction TroubleshootMagicRay Software BugsJabilGuadalajaraMexicoLarge FOV AOIV320OnsiteCustomer SiteCustomer & Distributor & InternalJabil Valdepeñas, troubleshooting about the machine reconigtion
  • We take more information and share whit RnD, still we dont have a solution
HighOngoingBrayan LeonnaYes
15-01-202510:3011:000.5MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW03 Weekly service meeting - Ooi Weng San
  • Completed
-ClosedOoi Weng SanNo
15-01-202510:4511:150.5Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerCan AVI retrieve and load a program from a server?
  • Replied
LowClosedOoi Weng SanNo
15-01-202511:0011:100.17Service SupportMalfunction TroubleshootWrong Application Configuration SettingBitronQueretaroMexico2D AOIV5300RemoteWork From HomeCustomer & DistributorThe repair station was causing issues as it wasn’t sending traceability data, and when classifying the PCB, it wouldn’t appear.
  • I ask about this issue, they still dont have information to share
MediumClosedBrayan LeonNANAYes
15-01-202512:0512:100.08MagicRay InternalMiscellaneousOthersMagicRayGuadalajaraMexico----InternalWorking on improvement projects and ideas to generate revenue in America.
  • done
-ClosedBrayan LeonYes
15-01-202516:0016:300.5Service SupportEnquirySoftware EnquiryKaifaJohorMalaysia2D AOIV2000PhoneOffice-PenangCustomerInquiry about the file that stores the light settings
  • Replied
LowClosedOoi Weng SanNo
16-01-202508:3015:006.5Service SupportMeetingSales MeetingQuiptechGuadalajaraMexico--OnsiteCustomer SiteCustomer & Distributor & InternalSales and service meeting Quiptech
  • done
MediumClosedBrayan LeonNo
16-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Learn Pin and socket Algorithm, in progress to finish the test board.
HighOngoingHo Yong ShengYes
16-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self practice on programming.
HighOngoingSing Chen ChueqYes
16-01-202524-01-202509:0018:009Service SupportEvaluation3D AOI - CubeSMTplusNagykőrösHungary3D AOICubeOnsiteCustomer SiteCustomerSMTplus-Evaluation-3D Cube
  • 4th day: SOT algorithm and offline programming station settings. (AOIoffline). All the functions checked in the AOIinline during the 4 day.
MediumOngoingAkos RostaYes
16-01-202509:1509:300.25Service SupportMalfunction TroubleshootMagicRay Software RelatedFoxconnGuadalajaraMexico2D AOIV5300PhoneDistributor OfficeDistributorThe machine does not display an image after activating Jumbo Frame.
  • The necessary folders were not shared. After sharing them, it worked correctly.
-ClosedBrayan LeonThe necessary folders were not shared. After sharing them, it worked correctly.NANo
16-01-202509:3011:302Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • On-site support provided: the output image method was changed, and system performance is currently being monitored
HighUnder MonitorOoi Weng SanYes
16-01-202514:0014:150.25Service SupportMalfunction TroubleshootMES RelatedJabilHCMCVietnam2D AOIV5300PhoneOffice-PenangCustomerAn MES issue has occurred in the Jabil Zebra workcell
  • The issue appears to be resolved, as no additional errors have been reported
LowClosedOoi Weng SanMES bugsYes
16-01-202514:1518:300.25Service SupportImprovement ProjectSoftware Update - OEE UpdateJabilHCMCVietnam2D AOIV5300EmailOffice-PenangCustomer & DistributorJabil Zebra Workcell OEE output file
  • The DMS and SQL database have been collected for R&D analysis.
MediumPending R&DOoi Weng SanYes
17-01-202524-01-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalOnline training platform
  • 3d aoi application training website
-OngoingTan Hong AnnNo
17-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Learn about software functionality and machines Introduction with Weng San.
HighOngoingHo Yong ShengYes
17-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Join training with YS and learn machine introduction and some software function.
HighOngoingSing Chen ChueqYes
17-01-202509:0018:009Service SupportEvaluation3D AOI - CubeSMTplusNagykőrösHungary3D AOICubeLaptopWork From HomeCustomerSMTplus-Evaluation-3D Cube
  • 5th day: Online support about programming.
MediumClosedAkos RostaYes
17-01-202509:0018:009MagicRay InternalLong Distance TravelOverseasMagicRayPenangMalaysiaAXIVX2000OfficeOffice-DongguanDistributor & InternalAttend AXI application training
  • AXI Training completed on 17-Jan-2025
MediumClosedPoh Ing CaiYes
17-01-202509:0010:001Service SupportEnquirySoftware EnquiryJabil-InfineraPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerStandardize the Infinera software
  • Replied
LowClosedOoi Weng SanNo
17-01-202509:1010:401.5Service SupportMeetingService MeetingJabilGuadalajaraMexico--OnsiteCustomer SiteCustomer & Distributor & Internal
  • Meeting with Jabil to define objectives and tests for a solution to the issue caused by the V320.
HighClosedBrayan LeonNo
17-01-202512:3017:455.25Service SupportMalfunction TroubleshootMagicRay Software RelatedQuiptechGuadalajaraMexicoLarge FOV AOIV320OnsiteDistributor OfficeDistributor & InternalA plan was created to replace the CPU of the V320 with a more powerful V5300 CPU, aiming to overcome the FOV limitations present in the V320. Additionally, a conveyor line was set up to simulate Jabil's production line. The goal of this plan is to work more efficiently to find a solution to the issues affecting both Jabil and Schneider Reynosa.
  • The CPU replacement was successfully completed, and the necessary settings were configured to ensure the V320 machine operates with the V5300 CPU.
HighPending R&DBrayan LeonNANo
18-01-202509:0011:002Service SupportImprovement ProjectSoftware Update - MES CustomizationIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerSoftware update for MES implementation for the remaining 8 machines
  • 3 machines completed, pending 5 machines
MediumOngoingOoi Weng SanNo
18-01-202514:3015:301Service SupportMalfunction TroubleshootMachine HardwareDeltaBangkokThailand2D AOIV5000HRemoteWork From HomeDistributorNot able to perform lighting calibration Delta Thailand
  • Completed
MediumClosedOoi Weng SanWrong com portNoNo
20-01-202524-01-202508:0017:009Service SupportEvaluation2D AOI - V5200NoteNorrtaljeSweden2D AOIV5200OnsiteCustomer SiteCustomerV5200 On-site eval in Note-Sweden
  • 1st day: Machine unpacking, installation, condition check. Review station and offline programming station installation.
MediumOngoingAkos RostaNo
20-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Learn barcode scan algorithm and software functions with Weng San.
HighOngoingHo Yong ShengYes
20-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Learn barcode algorithm and some software setting functionality.
HighOngoingSing Chen ChueqYes
20-01-202530-04-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Working on online training platform for 3D application training. current progress: chapter 03 basic steps of programming
-OngoingTan Hong AnnYes
20-01-202509:0018:009MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-PenangInternalRevise & update the AXI manuals with picture of new English version GUI, self study and practice AXI offline programming.
  • Ongoing
MediumClosedPoh Ing CaiNo
20-01-202511:0017:306.5Service SupportMachine CommissioningRelocate InstallationFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerMachine movement to another location
  • Moved and installed machine to a new location
MediumClosedJitesh TMNo
20-01-202530-01-202513:3016:002.5Service SupportMalfunction TroubleshootMagicRay Software RelatedGICPuneIndia2D AOIV5300RemoteWork From HomeCustomerRepair Station 2 No's do not show the result simultaneuosly
  • Changed all the path config to machine & checked only one PC was getting the Data; the other PC had some issue with Network.
  • Removed the PC which is getting Data and made only one PC which is not getting the data. still issue the same
  • suspecting some issue with PC, asked Customer to arrange another PC
MediumOngoingJitesh TMYes
20-01-202517:0017:300.5Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • Still happening hang and blue screen
HighPending R&DOoi Weng SanYes
21-01-202524-01-202508:0016:308.5Service SupportEvaluation2D AOI - V5200NoteNorrtaljeSweden2D AOIV5200OnsiteCustomer SiteCustomerV5200 On-site eval in Note-Sweden
  • 2nd day: Training with basic machine hardware, Optical Imaging Principle, chip algoritm.
MediumOngoingAkos RostaYes
21-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • On-going training about software settings with Weng San.
HighOngoingHo Yong ShengYes
21-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Learn software setting functionality.
HighOngoingSing Chen ChueqYes
21-01-202530-04-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • current progress: completion on chapter 03: basic steps of programming
-OngoingTan Hong AnnYes
21-01-202521-01-202512:0003:0015MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysiaLarge FOV AOIV320RemoteWork From HomeInstalling V320 software on V5300 computer
  • 1. Try to install the mv viewer on v5300 computer
  • 2. Fail to start the software
  • 3. Change the harddisk of V5300 with V320
  • 4. Installing the drivers
MediumOngoingOng Chin QuanNo
21-01-202517:0017:300.5Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeDistributor & InternalSetup handheld scanner for manual scan barcode before board loading to machine
  • Target release date: 12th Feb 2025
MediumPending R&DOoi Weng SanYes
22-01-202524-01-202508:0016:308.5Service SupportEvaluation2D AOI - V5200NoteNorrtaljeSweden2D AOIV5200OnsiteCustomer SiteCustomerV5200 On-site eval in Note-Sweden
  • 3rd day: Because they are not interested about IC and SOT inspection, go directly to PIN inspection and created one program with PIN inspections.
MediumOngoingAkos RostaYes
22-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • On-going 2D AOI software learning & training with Weng San.
HighOngoingHo Yong ShengYes
22-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Training on software setting and find out the function of new setting.
HighOngoingSing Chen ChueqYes
22-01-202530-04-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • video tutorial creation on Pre-requisites color extraction principles
-OngoingTan Hong AnnYes
22-01-202511:1515:454.5Service SupportMachine CalibrationCPK Calibration,GRR CalibrationFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerCPK & GRR Calibration
  • Cpk & Grr calibration & Report generation
MediumClosedJitesh TMNo
22-01-202512:3019:006.5Service SupportMalfunction TroubleshootMagicRay Software RelatedGICPuneIndia2D AOIV5300RemoteWork From HomeCustomerRepair Station 2 No's do not show the result simultaneuosly
  • PC changed still issue was found the same
  • Removed the Customer network and installed a local network between machine and repair station
  • machine found working good
  • Issue with the customer intranet
  • Customer IT work on this and close
MediumClosedJitesh TMCustomer Intranet do not accept to send dataYes
22-01-202514:3015:000.5Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • R&D has reviewed the logs and found the issue appears to be caused by the software algorithm.
HighPending R&DOoi Weng SanYes
22-01-202514:3015:000.5Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • R&D has reviewed the logs and found the issue appears to be caused by the software algorithm.
HighPending R&DOoi Weng SanYes
23-01-202524-01-202508:0016:008Service SupportEvaluation2D AOI - V5200NoteNorrtaljeSweden2D AOIV5200OnsiteCustomer SiteCustomerV5200 On-site eval in Note-Sweden
  • 4th day: Local engineer created a program with support and tested some PCB.
MediumOngoingAkos RostaYes
23-01-202509:0012:003Service SupportMachine CommissioningRelocate MonitoringFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & Distributor & InternalWitness and monitor the transportation process.
  • Record video and take photo as prove of the packaging and loading process.
MediumClosedSing Chen ChueqNo
23-01-202509:0012:003Service SupportMachine CommissioningRelocate MonitoringFlex-P5-HoneywellPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomerVisit Flex P5 to monitor the 2D AOI transferring process.
  • Take pictures and record video of the machine transferring process.
HighClosedHo Yong ShengNo
23-01-202530-04-202509:0017:008MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • on-going work on chapter 05: 3D AOI Chip Algorithm, on searching window, component height, component searching (3D)
-OngoingTan Hong AnnYes
23-01-202509:0009:300.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerSaved FOV images to another location temporarily, planning to replace them later in the prjimg folder. Need confirmation if this is safe, especially in case of corruption or missing files. The delay is due to the good board not always being ready after ICT and backend tests.
  • FOV images are linked to the Component ID.
  • If you add a new component or resize a component in a way that crosses the boundary of the existing FOV, your previously saved FOV images may become invalid and appear black.
LowClosedOoi Weng SanNo
23-01-202514:0018:004MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Continue learning of 2D AOI software and make progress on the test board.
HighOngoingHo Yong ShengYes
23-01-202514:3018:003.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Try to create a windows reinstallation checklist.
HighOngoingSing Chen ChueqYes
23-01-202524-01-202517:0021:004Service SupportProduct Training2D AOI Application TrainingAltus Group Ltd.RedditchUnited Kingdom2D AOIAllLaptopWork From HomeDistributor2D AOI Application Training to Altus new engineer Gareth
  • day 1 completed. chip algorithm finished
MediumOngoingTan Hong AnnNo
24-01-202508:0016:008Service SupportEvaluation2D AOI - V5200NoteNorrtaljeSweden2D AOIV5200OnsiteCustomer SiteCustomerV5200 On-site eval in Note-Sweden
  • 5th day: Installing conveyors, SMEMA test, test pcbs, and checking the offline programming station possibilities, like offline debugging and programming. And checking review station settings.
MediumClosedAkos RostaYes
24-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue editing and create a checklist for windows reinstallation.
  • Continue learning on software settings function.
HighOngoingSing Chen ChueqYes
24-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • On-going learning about software settings and functions.
HighOngoingHo Yong ShengYes
24-01-202530-04-202509:0016:007MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • on-going work on 3D AOI Chip Algorithm. Completed until Pad Searching.
-OngoingTan Hong AnnYes
24-01-202510:0017:007Service SupportProgramming SupportProgram OptimisationFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB930 Finetuning support - reduce false calls & achieve FPY as per customer requirement
  • Completed the Training & Closed this PO of 5 days
MediumClosedJitesh TMYes
24-01-202513:0015:002Service SupportMachine CommissioningRepair Station Computer InstallationBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeCustomer & DistributorRepair station installation, and lightning calibration
  • 1. New version 6.0, lightning calibration in calibration.exe
  • 2. Add repair station for SPI
MediumClosedOng Chin QuanNo
24-01-202516:0021:005Service SupportProduct Training2D AOI Application TrainingAltus Group Ltd.RedditchUnited Kingdom2D AOIAllLaptopWork From HomeDistributor2D AOI Application Training to Altus new engineer Gareth
  • Day 2 training for Altus UK new engineer for magic ray, Gareth. Training completed and materials provided.
MediumClosedTan Hong AnnYes
24-01-202517:0019:002Service SupportMalfunction TroubleshootMagicRay Software RelatedJabil-MSIPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerCamera fails to capture image
  • 1. Showing error during continuous image taking.
  • 2. Corrupted configfile, no backup. Copying configfile from the other machine, and change the camera type in settings.
MediumClosedOng Chin QuanCorrupted configfileNo
24-01-202519:0019:150.25Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerIf I delete the old outimg folder, will it be automatically recreated when I run the project again?
  • Yes
LowClosedOoi Weng SanNo
25-01-202515:0017:002Service SupportImprovement ProjectSoftware Update - MES CustomizationIOT ManufacturingJohorMalaysia2D AOIV5000HRemoteWork From HomeCustomerSoftware update for MES implementation for the remaining 8 machines
  • 3 machines completed, pending 2 machines
MediumOngoingOoi Weng SanYes
26-01-202507:0013:006Service SupportLong Distance TravelDomesticSchneider ElectricReynosaMexicoLarge FOV AOIV320OnsiteCustomer SiteCustomerTravel from Guadalajara to Reynosa
  • done
-ClosedBrayan LeonNo
27-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • On-going self assessment on test board using 2D AOI software.
HighOngoingHo Yong ShengYes
27-01-202531-01-202509:0017:008Service SupportProgramming SupportProgram CreationSchneider ElectricReynosaMexicoLarge FOV AOIV320OnsiteCustomer SiteCustomer & DistributorCreation and optimization of programs in the V320, as well as AI programming.
  • Creation and optimization of programs in the V320, as well as AI programming.
HighOngoingBrayan LeonNo
27-01-202531-01-202509:0016:307.5Service SupportEvaluation2D AOI - V5300SMTplusNagykőrösHungary2D AOIV5300OnsiteCustomer SiteCustomerSMTplus-Evaluation-V5300
  • 1st day: Machine installation and answering questions regarding 3D machine programming.
MediumOngoingAkos RostaNo
27-01-202510:3015:004.5Service SupportMachine CommissioningRepair Station Computer InstallationFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerRepair station configuration
  • Repair Station Configuration to offline PC
MediumClosedJitesh TMNo
27-01-202517:3018:000.5Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerShow “not exist” when try to create AI Solder PTH
  • AImodal folder is missing
LowClosedOoi Weng SanAImodal folder is missingNo
28-01-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • On-going self assessment on test board using 2D AOI software.
HighOngoingHo Yong ShengYes
28-01-202509:0015:006Service SupportCourtesy VisitDiscuss New ProjectQuiptechGuadalajaraMexico--OnsiteCustomer SiteCustomer & DistributorSales visit, presentation, and discussions to identify new business opportunities in Reynosa.
  • Sales visit, presentation, and discussions to identify new business opportunities in Reynosa.
MediumClosedBrayan LeonNo
28-01-202531-01-202509:0016:307.5Service SupportEvaluation2D AOI - V5300SMTplusNagykőrösHungary2D AOIV5300OnsiteCustomer SiteCustomerSMTplus-Evaluation-V5300
  • 2nd day: After IT set the local IP addresses, the machine cannot start. Figured out the IP gateway was the same as a Down camera IP. IP changed for the camera, and machine started to work.
  • Starting to create a demo pin inspection program.
MediumOngoingAkos RostaYes
28-01-202503-03-202510:0017:007Service SupportEvaluationConformal Coating AOI - VC5300EverWinTaoyuan CityTaiwanConformal Coating AOIVC5300OfficeOffice-PenangCustomer & DistributorCCI Evaluation
  • 1. Completed programming for both sides
  • 2. Collecting data
MediumOngoingOng Chin QuanNo
28-01-202514:3016:302Service SupportEnhancement SuggestionCustomerFlexMigdal HaEmekIsrael2D AOIV5200RemoteCustomer SiteCustomerNew component detection
  • Press fit Pin Detection; but pin is around 5mm inside the through hole
  • verified the component and conveyed this cannot be inspected.
  • further made a component searching with Chip component
  • Need to assign training for the team
MediumClosedJitesh TMNo
29-01-202531-01-202509:0016:307.5Service SupportEvaluation2D AOI - V5300SMTplusNagykőrösHungary2D AOIV5300OnsiteCustomer SiteCustomerSMTplus-Evaluation-V5300
  • 3rd day: Finishing the 2D pin inspection program. Later I went to the 3D cube machine to create a demo program for other customer.
MediumOngoingAkos RostaYes
29-01-202509:2018:209Service SupportProgramming SupportProgram CreationSchneider ElectricReynosaMexicoLarge FOV AOIV320OnsiteCustomer SiteCustomer & DistributorCreation and optimization of programs in the V320, as well as AI programming.
  • Working on program optimization and resolving issues reported with the V320.
HighOngoingBrayan LeonYes
29-01-202514:4516:301.75Service SupportImprovement ProjectInspection CapabilitiesFlexTimisoaraRomania2D AOIV5300RemoteWork From HomeCustomerPolarity inspection and Sign Window inspection in socket window
  • In Socket window Polarity inspection can be done using Random Window
  • Sign window cannot be added inSocket window
  • Explained the same to customer
MediumClosedJitesh TMNo
30-01-202509:0018:009Service SupportLive Demonstration3D AOI - CubeMeter&ControlBelgradeSerbia3D AOICubeOnsiteCustomer SiteCustomerMeter&Control Demo-Cube and V5300-at SMTplus factory
  • On-site demo for Meter&Controls in Smtplus factory.
  • Cube and V5300 demo with their PCB.
MediumClosedAkos RostaNo
30-01-202509:3018:309Service SupportProgramming SupportProgram CreationSchneider ElectricReynosaMexicoLarge FOV AOIV320OnsiteCustomer SiteCustomer & DistributorCreation and optimization of programs in the V320, as well as AI programming.
  • The programming continued to improve after providing a basic training course to the engineer in charge of the machine and the Quiptech engineer. My focus now was on the machine placed in the production line, where I worked on program optimization and conducted tests with the Bind function.
HighOngoingBrayan LeonYes
31-01-202508:2014:306.17Service SupportProgramming SupportProgram CreationSchneider ElectricReynosaMexicoLarge FOV AOIV320OnsiteCustomer SiteCustomer & DistributorCreation and optimization of programs in the V320, as well as AI programming.
  • Work continued on the optimization and testing of the Bind function, as well as collecting the necessary information to generate a report and present the case to China. The key issues to resolve are: AI malfunction in detecting polarity. Failures when activating the Output OK/NG Signal function. Issues with the Bind function.
HighOngoingBrayan LeonYes
31-01-202503-02-202509:0016:007Service SupportEvaluationConformal Coating AOI - VC5300EverWinTaoyuan CityTaiwanConformal Coating AOIVC5300OfficeOffice-PenangCustomer & DistributorCCI Evaluation
  • 1. Finetuning the programs
  • 2. Taking video on the inspection
  • 3. Preparing the slides
MediumOngoingOng Chin QuanYes
31-01-202509:0016:307.5Service SupportEvaluation2D AOI - V5300SMTplusNagykőrösHungary2D AOIV5300OnsiteCustomer SiteCustomerSMTplus-Evaluation-V5300
  • 4th day: Finishing the demo program with top side missing inspections for THT components without cad file.
MediumClosedAkos RostaYes
03-02-202509:0012:003Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllLaptopOffice-PenangCustomerPreparation of Training Agenda and Assessments for upcoming Advanced Energy Penang V5300 Training
  • work completed. uploaded all agenda and materials needed to onedrive. will share to participants during training
MediumClosedTan Hong AnnNo
03-02-202509:0015:006Service SupportEvaluationConformal Coating AOI - VC5300EverWinTaoyuan CityTaiwanConformal Coating AOIVC5300OfficeOffice-PenangCustomer & DistributorCCI Evaluation
  • 1. Completed the slide
  • 2. Translating the slide to traditional Chinese
MediumClosedOng Chin QuanYes
03-02-202509:0011:302.5Service SupportProgramming SupportProgram CreationDJKPenangMalaysia2D AOIV5300OfficeOffice-PenangDistributor & InternalQR code scanning test.
  • Test and scan QR code of customer PCB board, QR code scan working well.
HighClosedSing Chen ChueqNo
03-02-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • On-going 2D AOI software training with Weng San.
HighOngoingHo Yong ShengYes
03-02-202507-02-202509:0017:008Service SupportLong Distance TravelOverseasIMINišSerbiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerFinishing installation and training
  • Travelling day
MediumOngoingAkos RostaNo
03-02-202511:3018:006.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue learn software setting's functionality.
  • Continue build up a windows reinstallation checklist.
HighOngoingSing Chen ChueqYes
03-02-202514:3016:001.5MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysia3D SPIIconLaptopOffice-PenangInternalReview for SPI Series Icon & A3000 Maintenance Manual Translated by Paul
  • work completed. submitted to HQ for formatting
MediumClosedTan Hong AnnNo
03-02-202518:0021:003Service SupportLive Demonstration3D AOI - CubeLTECHAmsterdamNetherlands3D AOICubeConference CallWork From HomeCustomer & DistributorLive demonstration on cube
  • 1. Introduce SMT AI programming, OCR, 3D algorithm to the customer
MediumClosedOng Chin QuanNo
04-02-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Self training on windows recovery
  • Build up a windows recovery checklist
HighOngoingSing Chen ChueqYes
04-02-202507-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application training support at Advanced Energy Penang.
  • Learn and practicing 2D AOI software settings and logic of programming.
HighOngoingHo Yong ShengNo
04-02-202513-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomerV5300 Full Application Training at Advanced Energy Penang
  • Day 1 completed
MediumOngoingTan Hong AnnNo
04-02-202507-02-202509:0016:007Service SupportMalfunction TroubleshootMachine HardwareIMINišSerbiaConformal Coating AOIVC5300OnsiteCustomer SiteCustomerFinishing installation and training
  • Hw issue with safety part. The KH01 relay was not able to turn on Ch1 and Ch2. Tried to shorten the S12-S34 pin for auto reset but doesn't worked.
  • Checked all the door sensor, emergency switch. Everything measured and checked the plc and relay feedbacks.
  • Everything seems fine. I went to local shop to buy a new Pilz relay.
MediumOngoingAkos RostaYes
04-02-202510:0010:500.83Service SupportProgramming SupportProgram CreationSchneider ElectricReynosaMexicoLarge FOV AOIV320OnsiteCustomer SiteCustomer & DistributorCreation and optimization of programs in the V320, as well as AI programming.
  • The report was created to present the pending issues and key concerns at Schneider.
HighOngoingBrayan LeonYes
04-02-202510:4511:000.25Service SupportEnquirySoftware EnquiryDJKPenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorInquiry regarding the MagicRay barcode key
  • Replied
LowClosedOoi Weng SanNo
04-02-202512:0016:304.5Service SupportEnhancement SuggestionCustomerFlexMigdal HaEmekIsrael2D AOIV5200RemoteCustomer SiteCustomerChip Component Teaching
  • Chip Component Teaching
  • Customer not much aware of the chip component
  • Asked Tan Hong to support to provide the training;
MediumClosedJitesh TMNo
05-02-202507:0018:3011.5MagicRay InternalLong Distance TravelOverseasMagicRayGuadalajaraMexico--OnsiteWork From Home-Travel from Guadalajara to Dallas texas, then Dallas to Austin texas.
  • done
-ClosedBrayan LeonNo
05-02-202507:0020:0013Service SupportMeetingSales MeetingSchneider ElectricBengaluruIndia--OnsiteCustomer SiteCustomer & DistributorSales meeting regarding the improvement of the machines
  • Meeting with Khadar & Team regarding the new machine requirements
MediumClosedJitesh TMNo
05-02-202509:0018:009MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-PenangInternalRevise & update the AXI manuals with picture of new English version GUI, self study and practice AXI offline programming.
  • Ongoing
MediumClosedPoh Ing CaiYes
05-02-202507-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application training support at Advanced Energy Penang.
  • Learn and practicing 2D AOI software Chip and SOT algorithm.
HighOngoingHo Yong ShengYes
05-02-202513-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomerV5300 Full Application Training at Advanced Energy Penang
  • Day 2 completed
MediumOngoingTan Hong AnnYes
05-02-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Starting to learn how to write a post.
  • Do a post and upload the checklist.
-OngoingSing Chen ChueqNo
05-02-202507-02-202509:0016:007Service SupportProduct TrainingCCI Application TrainingIMINišSerbiaConformal Coating AOIAllOnsiteCustomer SiteCustomerFinishing installation and training
  • 3rd day: KH01 Pilz relay changed. Its solved the problem, it was defected.
  • Started a refresh training about CCI programming.
MediumOngoingAkos RostaYes
05-02-202513:3014:000.5Service SupportMalfunction TroubleshootWindows Operating SystemJabil-InfineraPenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorAOIInline takes between 1 to 10 minutes to complete initialization
  • Recommended Wong to consider upgrading to an SSD hard drive
HighPending CustomerOoi Weng SanNo
06-02-202508:3018:3010Service SupportExhibitionSMTA Austin (Central Texas)MagicRayGuadalajaraMexico--Onsite-InternalSMTA Austin texas, after that, travel from Austin to Dallas.
  • done
-ClosedBrayan LeonNo
06-02-202507-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application training support at Advanced Energy Penang.
  • Learn and practicing 2D AOI software IC and Pin algorithm logics, mark point and sub board functions.
HighOngoingHo Yong ShengYes
06-02-202509:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia----InternalGo Penang UTC renew passport, also change new IC due to existing one is broken
  • Done
-ClosedPoh Ing CaiNo
06-02-202513-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomerV5300 Full Application Training at Advanced Energy Penang
  • Day 3 completed
MediumOngoingTan Hong AnnYes
06-02-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Improve the website by adding more detail of the steps & photos of it.
-OngoingSing Chen ChueqYes
06-02-202507-02-202509:0016:007Service SupportProduct TrainingCCI Application TrainingIMINišSerbiaConformal Coating AOIAllOnsiteCustomer SiteCustomerFinishing installation and training
  • Refresh training continues, 2pc of review station configuration and laser black level calibration.
  • Travelling back to Hungary.
MediumOngoingAkos RostaYes
06-02-202509:3011:001.5Service SupportProgramming SupportProgram OptimisationATTSzekesfehervarHungary2D AOIV5300RemoteWork From HomeCustomerPrograms checking
  • 1. Checked 4 programs for THT inspection
  • 2. Perform finetuning to reduce the falsecalls
MediumClosedOng Chin QuanNo
06-02-202514:0016:002Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesJabilPuneIndia2D AOIV5300LaptopWork From HomeInternalUnderstanding the new requirement from Jabil Pune regarding the generation of a coverage report after every inspection cycle
  • CQ already submitted the request via DingTalk
LowPending R&DOoi Weng SanNo
07-02-202513-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application training support at Advanced Energy Penang.
  • Learn and practicing 2D AOI software Sub board and mark point algorithm then hands on machine training.
HighOngoingHo Yong ShengYes
07-02-202513-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomerV5300 Full Application Training at Advanced Energy Penang
  • Day 4 completed. Pending day 5 fixed on 13/3/2025
MediumOngoingTan Hong AnnYes
07-02-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Improve the website by adding more detail of the steps & photos of it.
-OngoingSing Chen ChueqYes
07-02-202509:0016:007Service SupportProduct TrainingCCI Application TrainingIMINišSerbiaConformal Coating AOIAllRemoteCustomer SiteCustomerFinishing installation and training
  • Remote support: Bubble AI inspection install and configuration, and explanation.
  • Laser measurement training and explanation and make a test measurement.
MediumClosedAkos RostaYes
08-02-202510:3016:005.5MagicRay InternalLong Distance TravelOverseasMagicRayGuadalajaraMexico--OnsiteCustomer Site-Travel from Dallas Texas to Guadalajara
  • done
-ClosedBrayan LeonNo
09-02-202511:0012:001Service SupportMalfunction TroubleshootMES RelatedJabilPuneIndia2D AOIV5300PhoneWork From HomeCustomerMES updated file some information missing after the Barcode trim
  • As instructed Other Machine software update carried out by Leaptech Team
  • Verified the MES and was working good
MediumClosedJitesh TMMES updateYes
10-02-202508:0008:300.5Service SupportEnquirySoftware EnquiryInventecJuarezMexico2D AOIV5300PhoneWork From HomeCustomerThe results are wrongly bind to mainboard
  • Completed
LowClosedOoi Weng SanNo
10-02-202508:3009:000.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300LaptopWork From HomeCustomerConfiguration of Hotkeys
  • Replied
LowClosedOoi Weng SanNo
10-02-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • On-going learning 2D AOI software settings and program algorithms.
HighOngoingHo Yong ShengYes
10-02-202509:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia----InternalAttending US Visa Interview
  • US Visa Approved and returned to penang
-ClosedTan Hong AnnNo
10-02-202509:0010:301.5MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Improve the website by adding more detail of the steps & photos of it.
-OngoingSing Chen ChueqYes
10-02-202516-02-202509:4012:102.5Service SupportProgramming SupportProgram OptimisationVisteonReynosaMexicoConformal Coating AOIVC5300RemoteWork From HomeCustomer & DistributorCreate a new Resistence that they wanna check presense
  • They did not give us time to test and debug, the mayority of the time they was running and didnt give us acces to the machine, we try but we wiil look for a time out of production.
MediumOngoingBrayan LeonNo
10-02-202510:3018:007.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue training on 2D AOI and their functions.
HighOngoingSing Chen ChueqYes
10-02-202510:3012:302Service SupportMalfunction TroubleshootMachine HardwareKDee ElectronicsPuneIndia3D SPIIconRemoteWork From HomeCustomer & DistributorSPI Machine 3D Generation issue
  • Found some Calib files were missing in output folder
  • tried to take from backup but was found these found in Recycle bin; restored the files
  • Machine working good; instructed the customer not to delete any important files from machine, also took back up of the SPIBin
MediumClosedJitesh TMCustomer deleted the files from Calib folderNoNo
10-02-202510:3010:450.25Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerUser requests a way to reduce visible false calls in MagicRay
  • MagicRay doesn’t have a direct function to “hide” false calls for reporting
LowClosedOoi Weng SanNo
10-02-202511:0012:001MagicRay InternalMeeting (Internal)Sales MeetingMagicRayChennaiIndia--RemoteWork From HomeInternalSales meeting with Selva and Joy
  • Activities Ongoing and pending of Selva
-ClosedJitesh TMNo
10-02-202512:1514:302.25Service SupportMalfunction TroubleshootMagicRay Software BugsFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerAuto Program switch in CCI machine
  • When Pro-barcode enabled auto switch option was not visible
  • to the data and shared with CQ for check
LowPending R&DJitesh TMNo
10-02-202528-02-202513:0017:004Service SupportMalfunction TroubleshootMagicRay Software BugsJabilGuadalajaraMexicoLarge FOV AOIV320OnsiteCustomer SiteCustomer & Distributor & InternalJabil Valdepeñas, troubleshooting about the machine reconigtion
  • Take informaction to generate a new report and continue working on a solution
HighOngoingBrayan LeonnaYes
10-02-202517-02-202514:3019:305Service SupportMachine CommissioningNew Machine InstallationFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCCI VC5100 New Machine Installation
  • Leveling done; Power supply was provided
  • but Monitor display was not occurring
  • Took a mini to HDMI convertor from customer and connected the Monitor to Graphics card; monitor display was OK
  • In BIOS changed the default monitor to PC inbuilt after that connected to CPU inbuilt HDMI and Display was OK
MediumOngoingJitesh TMNo
10-02-202518:0021:303.5Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteOffice-PenangDistributorAssist Anthony of Altus on doing programming for Kentec demostration board
  • Assist him on using the 2D AOI machine, load board, take photo, transferring file.
  • Look for previous bottom program file and check if the program can be use. (Cannot load program because previously done on different model, V5100)
  • Discuss on what the customer requirements.
HighOngoingSing Chen ChueqNo
10-02-202518:3019:000.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneWork From HomeCustomerEnquiry about the computer specifications required for the repair station
  • Replied
LowClosedOoi Weng SanNo
11-02-202509:3014:004.5Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300Offline ProgrammingWork From HomeCustomerAssist Anthony of Altus on doing programming for Kentec demostration board
  • Offline programming of the board
HighOngoingSing Chen ChueqYes
11-02-202509:3010:000.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerEnquiry about the offline debugging function.
  • Replied
LowClosedOoi Weng SanNo
11-02-202517-02-202510:0012:002Service SupportMachine CommissioningNew Machine InstallationFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCCI VC5100 New Machine Installation
  • Installation completed;
  • Program created, but Laser Height measurement the thickness was showing around -30 to 40um less from available machine
MediumOngoingJitesh TMYes
11-02-202510:0010:300.5Service SupportEnquirySoftware EnquiryFlexChennaiIndiaConformal Coating AOIVC5100PhoneOffice-PenangCustomer & InternalASUS PC was used for the machine; customer inquired why Dell PC was not used, as all other machines are equipped with Dell PCs.
  • Understanding the new requirement from Jabil Pune regarding the generation of a coverage report after every inspection cycle.
LowClosedOoi Weng SanNo
11-02-202514:0016:002Service SupportMeetingService MeetingSalcompChennaiIndia--OnsiteCustomer SiteCustomer
  • Meeting with Kumaresan for activity plan for the B955 Transfer Line
MediumClosedJitesh TMNo
11-02-202515:3019:003.5Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300Offline ProgrammingWork From HomeCustomerAssist Anthony of Altus on doing programming for Kentec demostration board
  • Offline programming of the board
HighOngoingSing Chen ChueqYes
12-02-202528-02-202509:0010:301.5MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D AOIVS7300LaptopOffice-PenangInternalVS7300 User Manual (English Version)
  • Work on-going
MediumOngoingTan Hong AnnNo
12-02-202509:0018:009Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300Offline ProgrammingOffice-PenangCustomerAssist Anthony of Altus on doing programming for Kentec demostration board
  • Offline programming of the board
HighOngoingSing Chen ChueqYes
12-02-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Training 2D AOI offline programming, learn and understand the Installation process of repair station.
HighOngoingHo Yong ShengYes
12-02-202510:0011:001MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallOffice-PenangInternalWW07 Weekly service meeting - Ooi Weng San
  • Completed
-ClosedOoi Weng SanNo
12-02-202515-02-202510:0011:001Service SupportMalfunction TroubleshootMagicRay Software BugsFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerAuto Program switch in CCI machine
  • received an updated software from CQ,
  • But issue still the same; verified in CQ Laptop software was working fine
LowPending R&DJitesh TMYes
12-02-202517-02-202511:0017:006Service SupportMachine CommissioningNew Machine InstallationFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCCI VC5100 New Machine Installation
  • Tried to check the height of the Glass thickness measurement Jig and found the difference of around 35 to 40um
  • Tried Dark reference Calibration but issue still the same
  • installed the External barcode scanner
MediumOngoingJitesh TMYes
12-02-202513:0014:001Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyManilaPhilippines2D AOIV5300RemoteWork From HomeDistributor & InternalSetup handheld scanner for manual scan barcode before board loading to machine
  • Activity cancelled due to pending approval for the USB flash drive
MediumPending CustomerOoi Weng SanYes
12-02-202514:0015:001Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • Collected Windows logs and AOI logs again for R&D analysis
HighPending R&DOoi Weng SanYes
12-02-202520:0021:451.75Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300Offline ProgrammingWork From HomeCustomerAssist Anthony of Altus on doing programming for Kentec demostration board
  • Offline programming of the board
  • Send program to Anthony, discuss & decided to review the program together on Friday(2/14) & Tuesday(2/18).
HighOngoingSing Chen ChueqYes
13-02-202508:3009:301Service SupportMalfunction TroubleshootMagicRay Software BugsFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerAuto Program switch in CCI machine
  • Bug was found inside the pro-barcode model written in Chinese
  • Deleted that and saved, and added pro-barcode and found working good.
LowClosedJitesh TMexternal character was found in Pro Barcode modelYes
13-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomer2D AOI Application training support at Advanced Energy Penang.
  • Support training and help configurate repair station & barcode scanner for customer.
HighClosedHo Yong ShengYes
13-02-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Continue take photo, upload the relevant details and improving the website.
-OngoingSing Chen ChueqYes
13-02-202509:0017:008Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllOnsiteCustomer SiteCustomerV5300 Full Application Training at Advanced Energy Penang
  • Day 5 of AEI Penang full 2D AOI V5300 Application Training completed. also, offline repair station and handheld USB barcode scanner installed
MediumClosedTan Hong AnnYes
13-02-202509:3012:303Service SupportMachine CommissioningNew Machine InstallationFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerCCI VC5100 New Machine Installation
  • Laser Height Value- In CHRocodile software modified in Point laser device settings panel in Material settings changed Refractive index from 1.0 to 1.5
  • After this Height Measurement was Correct
  • Verified the External Barcode scanners and found OK
  • tested the Program and all find OK
MediumClosedJitesh TMYes
13-02-202515-02-202513:0022:309.5Service SupportMalfunction TroubleshootPLC RelatedFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerPLC alarm error: found reverse voltage from SMEMA of the conveyor made the PLC faulty.
  • Replaced the PC, issue stil the same.
  • Replaced the PLC issue resolved but PLC not communicating,
  • Tried to connect old PLC and copy the PLC program, but old PLC not communicating.
HighOngoingJitesh TMNo
13-02-202516:0018:002Service SupportImprovement ProjectExternal Barcode Scanner SetupAdvanced EnergyBukit MinyakMalaysia2D AOIV5200RemoteWork From HomeInternalSetup Zebra scanner for AEI
  • Completed
MediumClosedOoi Weng SanNo
13-02-202516:3000:458.25Service SupportMalfunction TroubleshootPLC RelatedFlex SEZChennaiIndia2D AOIV88TRAPRemoteWork From HomeCustomer & DistributorNot able communicate with COM1
  • After swapping the PLC from another machine, the error no longer appeared.
  • However, the machine could not operate due to a mismatched program.
  • To be continue the next day for the troubleshooting
HighOngoingOoi Weng SanNo
14-02-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Training 2D AOI software program functions and settings, self practice with 2D AOI machine.
HighOngoingHo Yong ShengYes
14-02-202509:0017:008MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue training on 2D AOI software functionality.
HighOngoingSing Chen ChueqYes
14-02-202509:0009:300.5MagicRay InternalDocumentation (Internal)Maintenance ManualMagicRayPenangMalaysiaAXIVX2000LaptopOffice-PenangInternal3D AXI Maintenance Manual (English Version)
  • 3D AXI Maintenance Manual done formatting and received from HQ. officially released and notified team via email
HighClosedTan Hong AnnYes
14-02-202509:3016:006.5Service SupportMalfunction TroubleshootPLC RelatedFlex SEZChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerPLC alarm error: found reverse voltage from SMEMA of the conveyor made the PLC faulty.
  • In New PLC machine is resettings, but still Wrong PLC port error occurred,
  • With support of Omron engineer found that Baud rate was different in machine and PLC.
  • In Machine it was 9600 and in PLC it was 115200, changed 115200 in machine. Communication was found OK
  • Verified the Program and was found working good.
HighClosedJitesh TMReverse Voltage came from the SMEMA, which made the PLC faulty; when changed the PLC of other machine, the Baud rate was different, changed the Machine baud rate to 115200 as same as the PLC communication was OK.Yes
14-02-202509:3009:450.25Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneWork From HotelCustomerTombstome detection enquiry
  • Replied
LowClosedOoi Weng SanNo
14-02-202528-02-202510:0018:008MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D AOIVS7300LaptopOffice-PenangInternalVS7300 User Manual (English Version)
  • work on-going
MediumOngoingTan Hong AnnYes
14-02-202514-02-202512:0018:006Service SupportMachine CommissioningNew Machine InstallationBeltonPathum ThaniThailand3D SPIVSP3000RemoteWork From HomeDistributorNew spi installation
  • 1. Focus blur, Distributor asked if we need adjust the focus
  • 2. Chatted with Rnd, advised not to because the camera adjustment might not help, and also the projectors callibration is needed if the camera changed position
MediumOngoingOng Chin QuanNo
14-02-202514:0016:002Service SupportMalfunction TroubleshootPLC RelatedFlex SEZChennaiIndia2D AOIV88TRAPRemoteWork From HomeCustomer & DistributorNot able communicate with COM1
  • Machine is OK now, PLC had a baud rate of 115200
HighClosedOoi Weng SanPLC wrong baud rateYes
14-02-202517:0020:003Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300Offline ProgrammingWork From HomeCustomerAssist Anthony of Altus on doing programming for Kentec demostration board
  • Review the program, discuss upcoming plan, test and finetuning the program.
HighOngoingSing Chen ChueqYes
14-02-202518:0019:001Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • Customer provided a screen recording of the issue for reference.
HighPending R&DOoi Weng SanYes
16-02-202513:0022:009MagicRay InternalLong Distance TravelOverseasMagicRayPenangMalaysia--OnsiteCustomer SiteInternalReturn HQ for Internal Meeting
  • Flight to HQ
MediumOngoingOoi Weng SanNo
17-02-202508:0008:010.02Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityChiconyChachoengsaoThailandLarge FOV AOIV320RemoteOffice-PenangCustomer & DistributorDatalogic scanner installation for V320
  • Ended
MediumClosedOng Chin QuanYes
17-02-202508:0108:020.02MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysiaLarge FOV AOIV320RemoteWork From HomeInstalling V320 software on V5300 computer
  • Ended
MediumClosedOng Chin QuanYes
17-02-202508:0208:030.02Service SupportEnhancement SuggestionCustomerDJKPenangMalaysia2D AOIV5000HPhoneOffice-PenangCustomer & DistributorEnquiry on software update
  • Ended
MediumClosedOng Chin QuanYes
17-02-202517-02-202508:0308:040.02Service SupportEnquirySoftware EnquiryAMTBengaluruIndia2D AOIV5300PhoneOffice-PenangDistributorLow speed running time function
  • Pending release date from RND
MediumPending R&DOng Chin QuanYes
17-02-202509:0018:009MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-PenangInternalRevise & update the AXI manuals with picture of new English version GUI, self study and practice AXI offline programming.
  • Self study and practice AXI offline programming
MediumClosedPoh Ing CaiYes
17-02-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Self practice 2D AOI programming and fine tuning with dummy board.
HighOngoingHo Yong ShengYes
17-02-202509:0011:002Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300Offline ProgrammingOffice-PenangDistributor & InternalAssist Anthony of Altus on doing programming for Kentec demostration board
  • Fine tuning on previous program and make changes based on requirement.
HighOngoingSing Chen ChueqYes
17-02-202518-02-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5300LaptopOffice-PenangInternalV5300 - V36808.7 software release note
  • changing interface screenshots and testing of functions. work-on-going
MediumOngoingTan Hong AnnNo
17-02-202509:0012:003MagicRay InternalMeeting (Internal)Management MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalReturn HQ for Internal Meeting
  • Discussion on the organizational change
-OngoingOoi Weng SanYes
17-02-202511:0018:007MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Continue uploading and improve details of the windows reinstallation steps.
-OngoingSing Chen ChueqYes
17-02-202528-02-202511:0017:306.5Service SupportMachine CommissioningNew Machine InstallationBeltonPathum ThaniThailand3D SPIVSP3000RemoteWork From HomeDistributorNew spi installation
  • 1. cannot set the stencil thickness to 20um due to the software limitation
  • 2. asked rnd to remote to troubleshoot
  • 3. Rnd collect data for troubleshooting
MediumOngoingOng Chin QuanYes
17-02-202522-02-202513:0016:003Service SupportMalfunction TroubleshootMachine Hardware IntermittentSchneider ElectricBengaluruIndia2D AOIV5300RRemoteWork From HomeCustomer & DistributorWhen the door open or emergency stop was pressed then Reset not happening; Need to reopen the application
  • In a New Machines When the door open or emergency stop was pressed then Reset not happening; Need to reopen the application
  • tried the backup AOIBin issue still the same.
  • When the power supply was cut in any emergency, When lane width adjust was pressed conveyor was homing
  • when we press reset switch conveyor was rotating but axis was not homing
  • need to close the reopen the application,
  • once application is open, axis was homing and then press reset machine was working fine
  • But this is not effecting the production
MediumPending R&DJitesh TMNo
17-02-202513:0014:001Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • R&D suggests adding a RAM card to resolve the issue.
HighPending R&DOoi Weng SanYes
18-02-202509:0017:008MagicRay InternalExaminationService Engineer ExamMagicRayPenangMalaysia2D AOIV5300Laptop-Internal2D AOI offline programming & fine tuning test given by trainer.
  • Start test from 09:00 and completed test at 17:00 and awaiting for result.
-ClosedHo Yong ShengNo
18-02-202509:0017:008MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Continue uploading and improve details of the windows reinstallation steps.
-OngoingSing Chen ChueqYes
18-02-202509:0013:004MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5300LaptopOffice-PenangInternalV5300 - V36808.7 software release note
  • formatting and last check of document. released to team and notified via email
MediumClosedTan Hong AnnYes
18-02-202509:0018:009MagicRay InternalMeeting (Internal)Management MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalReturn HQ for Internal Meeting
  • Harlem to in charge EU and US/Mexico
-OngoingOoi Weng SanYes
18-02-202510:3015:305Service SupportExhibitionElectronica (India)Ecopmin TechnologiesChennaiIndia--Onsite-InternalElectronic Exhibition in Chennai
  • this Expo was for EMS customers
  • support Ecopmin
-ClosedJitesh TMNo
18-02-202512:0016:004Service SupportMalfunction TroubleshootWindows Operating SystemIOT ManufacturingJohorMalaysia2D AOIV5000RemoteWork From HomeCustomerReview station fails to receive the picture
  • 1. Upgrade machine and review station version
  • 2. Review station fails to receive the picture from the AOI
  • 3. Time format is wrong. After changed the time format, restart the computer.
MediumClosedOng Chin QuanTime format differentNo
18-02-202513:3017:304Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabilPenangMalaysia2D AOIV5300RemoteWork From HomeCustomerNot able to open the BMP image
  • It seems the image was corrupted during the transfer to the server.
LowClosedOoi Weng SanIt seems the image was corrupted during the transfer to the server.No
18-02-202528-02-202514:0018:004MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D AOIVS7300LaptopOffice-PenangInternalVS7300 User Manual (English Version)
  • Work on-going
MediumOngoingTan Hong AnnYes
18-02-202516:0018:002Service SupportLive DemonstrationLarge FOV AOI - V320FlexPenangMalaysiaLarge FOV AOIV320OnsiteOffice-PenangCustomer & DistributorLive Demo on customer board
  • 1. Show the program creation procedure
  • 2. Show the save full board image function
  • 3. Show the barcode reading
MediumClosedOng Chin QuanNo
18-02-202517:0022:305.5Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300Offline ProgrammingOffice-PenangDistributor & InternalAssist Anthony of Altus on doing programming for Kentec demostration board
  • Testing program & fine tuning on sample board send by customer.
HighOngoingSing Chen ChueqYes
19-02-202509:0018:009Service SupportImprovement ProjectSoftware Update - MES CustomizationInventecBrnoCzechia2D AOIV5300RemoteOffice-ShenzhenCustomerUpgrade the software and active their Mes
  • Done
LowClosedDeng BenruiNo
19-02-202509:0014:005MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Improve the website by adding more detail of the steps & photos of it.
-OngoingSing Chen ChueqYes
19-02-202528-02-202509:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D AOIVS7300LaptopOffice-PenangInternalVS7300 User Manual (English Version)
  • Work on-going
MediumOngoingTan Hong AnnYes
19-02-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Practice 2D AOI programming on test board / dummy board.
HighOngoingHo Yong ShengYes
19-02-202510:0011:001Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • Sobree upgraded to 48GB RAM—performance now appears significantly improved.
HighUnder MonitorOoi Weng SanYes
19-02-202528-02-202511:0018:007Service SupportMachine CommissioningNew Machine InstallationBeltonPathum ThaniThailand3D SPIVSP3000RemoteWork From HomeDistributorNew spi installation
  • 1. Bad 3D construction on 20um BGA
  • 2. Tried different way for the 3D construction (offset by 3D/color), the 3D stills not good
  • 3. Rnd advised to try miniled mode in settings (different board reference level), but the 3D stills bad
MediumOngoingOng Chin QuanYes
19-02-202512:3016:003.5Service SupportMalfunction TroubleshootMachine Hardware IntermittentSchneider ElectricBengaluruIndia2D AOIV5300RRemoteWork From HomeCustomer & DistributorWhen the door open or emergency stop was pressed then Reset not happening; Need to reopen the application
  • Checked the same with R&D,
  • R&D confirmed that in Inovance Servo controller we need to restart the application to resume power for the Servo
  • Conveyed the same to AMT, but the customer has different machines and both has different options
  • Checking with R&D with the help of CQ, if we have any other options
MediumPending R&DJitesh TMYes
19-02-202514:0021:307.5Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300Offline ProgrammingOffice-PenangCustomer & Distributor & InternalAssist Anthony of Altus on doing programming for Kentec demostration board
  • Continue fine tuning with different board and prepare for demo.
  • Assist Anthony & going through demo together, testing and fine tuning with 8 more sample brought by customer.
HighOngoingSing Chen ChueqYes
19-02-202515:0016:001Service SupportMalfunction TroubleshootMVD Software Dongle KeyIOT ManufacturingJohorMalaysia2D AOIV5000RemoteWork From HomeCustomerMachine fails to read barcode
  • 1. Install the MVD barcode driver, and it can read now.
MediumClosedOng Chin Quandriver is not installedNo
19-02-202519:0022:303.5Service SupportMachine CalibrationProjector CalibrationATTSzekesfehervarHungary3D SPIIconRemoteWork From HomeInternalProjector calibration on ICON SPI
  • 1. Perform the calibration using the calibration.exe
  • 2. Burn new stripes to the projectors, and perform the camera, lightning, height and projectors calibration
  • 3. The calibration is successful.
MediumClosedOng Chin QuanNo
19-02-202520:0008:0012MagicRay InternalMeeting (Internal)Management MeetingMagicRayPenangMalaysia--OnsiteOffice-ShenzhenInternalReturn HQ for Internal Meeting
  • Return flight to Penang
-ClosedOoi Weng SanYes
20-02-202501:3003:302Service SupportMalfunction TroubleshootWindows Operating SystemQuiptechGuadalajaraMexico2D AOIV5300PhoneWork From HotelDistributorDistributor warehouse machine not able to boot
  • Suggest repair by DaBaCai
HighClosedOoi Weng SanBoot drive corruptNo
20-02-202509:0012:003Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300Offline ProgrammingOffice-PenangCustomer & Distributor & InternalAssist Anthony of Altus on doing programming for Kentec demostration board
  • Trouble shooting and testing export SPC data, no image is loaded to SPC & exported data.
  • Seek guidance from seniors and problem solved.
HighClosedSing Chen ChueqYes
20-02-202509:0018:009Service SupportEvaluationAXI - VX2000QSSShanghaiChinaAXIVX2000OfficeOffice-DongguanCustomerUse VX2000 to make the evaluation report for QSS samples
  • For evaluation report. Firstly, we should use high resolution to find the real defects. Then we should use normal resolution to detect the cycle time.
LowClosedChen WeijieNo
20-02-202520-02-202509:0018:009MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D AOIVS7300LaptopOffice-PenangInternalVS7300 User Manual (English Version)
  • Work on-going
MediumOngoingTan Hong AnnYes
20-02-202526-02-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalRepair Station Installation & Troubleshooting Guide.
  • In progress of making Installation guide for Repair Station.
-OngoingHo Yong ShengNo
20-02-202509:0022:0013Service SupportProduction SupportProgramming SupportATTSzekesfehervarHungary2D AOIV5300RemoteOffice-ShenzhenInternaldistributor has a VC5300 which was use as 2D machine now, after testing they can find the result in SPC but can't not query by barcode,and they want to query the testing result of subboard by subboard barcode
  • after checking now they can use main board to check the result,but need to check with RD if our machine can only query by subboard barcode
LowClosedDeng BenruiNo
20-02-202509:0009:300.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerEnquiry about how to change the offline programming path of the program.
  • Replied
LowClosedOoi Weng SanNo
20-02-202510:0014:004Service SupportMeetingSales MeetingFlex DTAChennaiIndia--OnsiteCustomer SiteCustomerAutomotive Dept had new requirement
  • understand the requirement and suggested the machines to customers
MediumClosedJitesh TMNo
20-02-202528-02-202510:0013:003Service SupportMachine CommissioningNew Machine InstallationBeltonPathum ThaniThailand3D SPIVSP3000RemoteWork From HomeDistributorNew spi installation
  • 1. RND advised to recallibrate the projectors (using dual frequency calibration method), need to arrange time with distributor
MediumOngoingOng Chin QuanYes
20-02-202512:0018:006MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Continue editing & adding more detail of the steps to the post.
-OngoingSing Chen ChueqYes
20-02-202515:0018:003Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesIOT ManufacturingJohorMalaysia2D AOIV5000RemoteWork From HomeCustomerSoftware upgrade
  • 1. Software upgrade on two machines and repair stations
  • 2. Configure the path, checked the connectivity between the repair and the AOI
HighClosedOng Chin QuanNo
20-02-202515:3016:000.5Service SupportEnquiryTechnical EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerEnquiry about lighting calibration procedure
  • Replied
LowClosedOoi Weng SanNo
20-02-202516:3017:000.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerEnquiry about how to slow down the camera speed.
  • Replied
LowClosedOoi Weng SanNo
20-02-202518:0019:001Service SupportEnquirySoftware EnquiryKaifaPenangMalaysia2D AOIV2000RemoteWork From HotelCustomerHow do save the link from a specific program
  • Replied
HighOngoingOoi Weng SanNo
21-02-202528-02-202509:0010:001MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D AOIVS7300LaptopOffice-PenangInternalVS7300 User Manual (English Version)
  • work completed. submitted to HQ and pending formatting
MediumPending R&DTan Hong AnnYes
21-02-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayShenzhenChina2D AOIAllOfficeOffice-ShenzhenInternalStudy 2D machine details and respond the questions about exporting calibration report using V5200 from Flex Ukraine
  • Be more familiar with the calibration issues in 2D machine.
LowClosedChen WeijieNo
21-02-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalRepair Station Installation & Troubleshooting Guide.
  • Day 2 In progress of making Installation guide for Repair Station.
-OngoingHo Yong ShengYes
21-02-202521-02-202509:0018:009Service SupportEnhancement SuggestionCustomerSMTplusNagykőrösHungary3D AOICubeEmailOffice-ShenzhenInternal1.customer want to do the query only for subboard,2.they want the fillet inspection have 'and 'and 'or' option between 2D and 3D,3.customer want to know if our Vs7300 could check solder bolb which we are not able to inspect now
  • 1.now no matter we use main board barcode or subboard barcode to query it will show all result, not just for subboard,2.'3D' in fillet is a lacation method, not inspection algorithm.3we can't detect solder blob in pins fo far, RD need to evaluate this iuuse.
LowUnder MonitorDeng BenruiNo
21-02-202509:0016:007Service SupportEnhancement SuggestionCustomerFlexPenangMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & DistributorRepeatability data collection on keyence laser 8020
  • 1. Run program 30 times to collect the repeatability result
  • 2. Analysis and manage the data
HighClosedOng Chin QuanNo
21-02-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Improve the website by adding more detail of the steps & photos of it.
-OngoingSing Chen ChueqYes
21-02-202525-02-202510:0013:003Service SupportImprovement ProjectSoftware Update - MES CustomizationPG ElectroplastNoidaIndiaLarge FOV AOIV320RemoteWork From HomeCustomer & DistributorV320 Default MES was not working
  • Tried Outputclassname with MagicRayoutput- Issue still the same
  • Default Option is not available in this software as its very old
  • need to update the software
MediumOngoingJitesh TMNo
21-02-202510:3011:301Service SupportEnquiryTechnical EnquiryJabilHCMCVietnam2D AOIV5300PhoneWork From HomeCustomer & Distributor & InternalJabil Vietnam Camera Upgrade
  • Verify configuration with Excel record
MediumPending CustomerOoi Weng SanNo
21-02-202515:0016:301.5Service SupportMalfunction TroubleshootSPC RelatedKaifaPenangMalaysia2D AOIV5300RemoteWork From HomeCustomer & DistributorThe MySQL database has no data, and the SPC file is currently stuck in the SPC directory
  • Reinstall the SQL software
HighClosedOoi Weng SanSQL Software errorNo
24-02-202509:0018:009MagicRay InternalMiscellaneousOthersMagicRayShenzhenChina----InternalPrepare the demo for smt plus on tuesday and do some documention work.
  • We can move the cube program the our VS7300,
-ClosedChen WeijieNo
24-02-202509:0018:009MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-PenangInternalRevise & update the AXI manuals with picture of new English version GUI, self study and practice AXI offline programming.
  • Self study and practice AXI offline programming
MediumClosedPoh Ing CaiYes
24-02-202509:0018:009Service SupportEvaluation3D AOI - CubeAMTJohorMalaysia3D AOICubeOnsiteOffice-PenangDistributorEvaluation on dexcom board (dark encap)
  • 1. Create programs for dexcom project board
  • 2. Run the inspection to collect the data
MediumClosedOng Chin QuanNohttps://magicray-support.com/index.php?gf-download=2025%2F02%2FENCAP_20250224.pptx&form-id=1&field-id=21&hash=2bde310fd93f96472716bdcd61c00e3ed72f2cbac933b467f336de4ff4f7b5e6
24-02-202509:0012:003MagicRay InternalEnquiry (Internal)Technical EnquiryMagicRayPenangMalaysia2D AOIV5300PhoneOffice-PenangSchneider India reporting issue
  • 1. The camera is not performing the homing when the reset is pressed (after opened and closed the door)
  • 2. Talked with product manager, this is a remaining issue from the CE machine. They didn't solve it because the shipment is too urgent.
  • 3. They will release a new software to fix this bug on April.
MediumClosedOng Chin QuanNo
24-02-202525-02-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalRepair Station Installation & Troubleshooting Guide.
  • Day 3 In progress of making Installation guide for Repair Station.
-OngoingHo Yong ShengYes
24-02-202501-05-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • work on-going
-OngoingTan Hong AnnYes
24-02-202509:0016:007MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Improve the website by adding more detail of the steps & photos of it.
-OngoingSing Chen ChueqYes
24-02-202511:0012:001Service SupportImprovement ProjectSoftware Update - MES CustomizationPG ElectroplastNoidaIndiaLarge FOV AOIV320RemoteWork From HomeCustomer & DistributorV320 Default MES was not working
  • Updated the Software and found the Default MES Option enabled
  • MES result was updating good
  • Shown the same to customer
MediumClosedJitesh TMYes
24-02-202514:3017:002.5Service SupportEnquiryTechnical EnquiryJabilPenangMalaysia2D AOIV5300PhoneWork From HomeCustomer & DistributorEnquiry regarding GR&R frequency
  • Replied
LowClosedOoi Weng SanNo
24-02-202516:0019:303.5Service SupportProgramming SupportProgram OptimisationKaifaJohorMalaysia2D AOIV5300RemoteOffice-PenangCustomerSupport customer on programming
  • Help do substitute for their component.
  • Teach how to add substitute and subboard lock.
  • Fine tune on miss alignment check. (Still not detect miss alignment base on customer as they need it to be exactly in center)
HighPending customer to Provide InputsSing Chen ChueqNo
24-02-202516:0017:001Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerEnquiry about MagicRay MES standard and the current MES output format for Flex-P5.
  • Since some modifications are needed for the Standard MES, H1 was convinced to proceed using the P5 format instead.
LowClosedOoi Weng SanNo
24-02-202517:3018:000.5Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomer & DistributorInquiry Regarding GRR Calibration Frequency
  • Replied
LowClosedOoi Weng SanNo
25-02-202509:0018:009Service SupportLive Demonstration3D AOI - CubeSMTplusNagykőrösHungary3D AOICubeOfficeOffice-DongguanCustomerComplete the demostration for smtplus using VS7300
  • Be more familiar with VS7300
LowClosedChen WeijieNo
25-02-202509:0011:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalRepair Station Installation & Troubleshooting Guide.
  • Done making the documentation and publish to Magic-Ray website.
-ClosedHo Yong ShengYes
25-02-202509:0011:002Service SupportProduct Training2D AOI Application TrainingAdvanced EnergyBukit MinyakMalaysia2D AOIAllLaptopOffice-PenangCustomerPreparation for service report to close purchase order
  • completed service report and obtain customer signature to close purchase order for previous on-site training session
MediumClosedTan Hong AnnNo
25-02-202501-05-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • work on-going
-OngoingTan Hong AnnYes
25-02-202509:0018:009Service SupportLong Distance TravelDomesticJihan ElectronicsJohorMalaysia2D AOIV5200OnsiteCustomer SiteCustomer & InternalMachine installation and production test run
  • Travel to johor
HighOngoingSing Chen ChueqNo
25-02-202508-03-202509:0017:008Service SupportLong Distance TravelDomesticJihan ElectronicsJohorMalaysia2D AOIV5200OnsiteCustomer SiteCustomerNew machine V5200 installation
  • 1. Travel from Penang to Johor
MediumOngoingOng Chin QuanNo
25-02-202531-05-202510:3016:005.5Service SupportMeetingSales MeetingFlex DTAChennaiIndia--OnsiteCustomer SiteCustomerFlex Automotive New Project - 3 Machines (VS7300 X 2; Cube X 1)
  • Customer Shared the End customer details as ZF- German Based; currently running in Flex Wuzhong
  • First Machine for Press fit component inspection Top and Bottom - (VS7300); currently using Pemtron Eagle 3D 8800THL @Flex Wuzhong
  • 2nd Machine for thermal Glue inspection - (Cube); currently using Vitrox V510G2S @Flex Wuzhong
  • 3rd Machine for Final inspection Top and Bottom - (VS7300); currently using Vitrox V510i 3D @Flex Wuzhong
  • Customer do not have the Product, if we can visit to Flex Wuzhong plant we can see the product; else we need the product to receive
MediumPending CustomerJitesh TMNo
25-02-202511:0012:001MagicRay InternalSoftware Validation2D AOI DoubleMagicRayPenangMalaysia2D AOIV5300OfficeOffice-Penang-Verify the SPC Alarm function.
  • Test Sub board FYP % feature with test board.
HighClosedHo Yong ShengNo
26-02-202509:0018:009Service SupportLive Demonstration3D AOI - CubeInfineonCegledHungary3D AOICubeOfficeOffice-DongguanCustomerComplete the demostration for infineon team and do make the program for infineon board
  • Be more familiar with VS7300
LowClosedChen WeijieNo
26-02-202501-05-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • work on-going
-OngoingTan Hong AnnYes
26-02-202509:0018:009Service SupportEvaluation2D AOI - V5200Jihan ElectronicsJohorMalaysia2D AOIV5200OnsiteCustomer SiteCustomer & InternalMachine installation and production test run
  • Monitored the unboxing process.
  • Checked the machine's appearance for any physical damage, scratches, or missing parts.
  • verified the received items against the packing lists.
HighOngoingSing Chen ChueqYes
26-02-202513:0014:001Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerAfter tuning and saving once, returning to the same result for further tuning causes the component searching windows of most components to become offset.
  • Received screen recording and forwarded the feedback to R&D.
MediumPending R&DOoi Weng SanNo
26-02-202504-03-202514:0018:004MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalOffline Station Setup documentation.
  • Day 1 of creating the Offline Station Setup documentation.
-OngoingHo Yong ShengNo
26-02-202514:0016:002Service SupportEnquirySoftware EnquiryLeaderManilaPhilippines2D AOIV5300RemoteOffice-PenangDistributorInquiry about a secondary repair station
  • Replied
LowClosedOoi Weng SanNo
26-02-202515:3016:301Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomer & DistributorInquiry Regarding OCR
  • Replied
LowClosedOoi Weng SanNo
27-02-202508:3010:302MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalInternal sales meeting 2025 Feb
  • Completed
-ClosedOoi Weng SanNo
27-02-202504-03-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalOffline Station Setup documentation.
  • Day 2 of creating the Offline Station Setup documentation.
-OngoingHo Yong ShengYes
27-02-202501-05-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • work on-going
-OngoingTan Hong AnnYes
27-02-202509:0018:009Service SupportMeetingService MeetingJihan ElectronicsJohorMalaysia--OnsiteCustomer SiteCustomer & InternalMachine installation and production test run
  • Visit and monitor installation progress while discussing the actual plan.
HighOngoingSing Chen ChueqYes
27-02-202509:0018:009Service SupportMalfunction TroubleshootWindows Operating SystemLacroixJuarezMexico3D AOICubePhoneOffice-PenangDistributorMachine Down Due to C: Drive Damage
  • Guide Samuel from Quiptech Chihuahua to recover the Ghost image via Dabacai
HighOngoingOoi Weng SanM1Q420918No
27-02-202509:3010:301Service SupportMalfunction TroubleshootWindows Operating SystemQuiptechGuadalajaraMexico3D AOICubePhoneWork From HomeDistributorThe machine is unable to return to the ready state
  • Completed
HighClosedOoi Weng SanMachine in bypass modeNo
27-02-202510:3015:004.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerAuto Program Switch Enquiry and clarification in CCI
  • Programming Query clearing and Auto program switch
  • Bug in the Model of the ProBarcode cleared that and Auto switch was working
  • Tried Auto switch with PCB Barcode and working fine
  • Customer will provide Pallet with product Barcode after that need to implement
MediumPending customer to Provide InputsJitesh TMNo
27-02-202514:0016:002Service SupportLive Demonstration2D AOI - V5300LITEONTaipeiTaiwan2D AOIV5300OfficeOffice-DongguanDistributorhelp the distributor check the V5300 machine for customer
  • The power plug of Taiwan is different with china mainland
LowClosedChen WeijieNo
27-02-202520:3021:301Service SupportMalfunction TroubleshootMagicRay Software BugsSMTplusNagykőrösHungary3D AOICubeRemoteWork From HomeInternalUnable to generate PCB image when the number of subboards exceeds 7.
  • Due to window constraint
  • R&D released an updated software version on the next working day, resolving the issue by trimming input to a maximum of 255 characters before output.
HighClosedOoi Weng SanDue to window constraintNo
27-02-202520:3021:000.5Service SupportMalfunction TroubleshootWrong Application Configuration SettingJabil-LamPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerThis error indicates that the application is attempting to access an object that has not been initialized. It occurs specifically in the RefreshConfig() method of the AOI.Maytain.MIGlobles namespace/class.
  • reinitialize repair station
LowClosedOoi Weng SanRepair station not been initializedNo
27-02-202522:0002:004Service SupportMalfunction TroubleshootWindows Operating SystemLacroixJuarezMexico3D AOICubePhoneOffice-PenangDistributorMachine Down Due to C: Drive Damage
  • Validate in customer site, its working
HighClosedOoi Weng SanOS corruptedM1Q420918Yes
28-02-202504-03-202509:0017:008MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalOffline Station Setup documentation.
  • Day 3 of creating the Offline Station Setup documentation.
-OngoingHo Yong ShengYes
28-02-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayShenzhenChina2D AOIAllOfficeOffice-ShenzhenInternalStudy the troubleshooting materials of 2D machine
  • I have better understanding of troubleshooting
LowClosedChen WeijieNo
28-02-202509:0018:009Service SupportMachine CalibrationCPK Calibration,GRR Calibration,Lighting CalibrationJihan ElectronicsJohorMalaysia2D AOIV5200OnsiteCustomer SiteCustomer & InternalMachine installation and production test run
  • Check software, PLC & camera functionality.
  • RGB lightning calibration.
  • Run GRR & CPK test.
  • Upgrade software to latest version.
  • Test AI pin windows generation using customer's board.
HighOngoingSing Chen ChueqYes
28-02-202513:3014:301Service SupportMalfunction TroubleshootWindows Operating SystemQuiptechGuadalajaraMexico3D AOICubePhoneOffice-PenangDistributorLaptop not able to boot after fix the customer ICON not boot issues
  • Fix by repair via DaBaCai
LowClosedOoi Weng SanBoot drive corruptNo
28-02-202515:0017:002MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllLaptopOffice-PenangInternalProvide AXI Interface and Programming Training
  • provide some brief and summarize key features of AXI programming to Weng San along with Jeff
MediumClosedTan Hong AnnNo
28-02-202515:0015:300.5Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomer & DistributorInquiry Regarding Fix NG Confirm
  • Replied
LowClosedOoi Weng SanNo
03-03-202506:0016:0010Service SupportLong Distance TravelOverseasInventecPathum ThaniThailand2D AOIV5300OnsiteCustomer SiteCustomer & Distributor5 days production support in Inventec Thailand
  • Flight to Bangkok Thailand
HighOngoingOoi Weng SanNo
03-03-202505-03-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalOffline Station Setup documentation.
  • Day 4 in progress of making the Offline Station Setup documentation.
-OngoingHo Yong ShengYes
03-03-202509:0018:009Service SupportMeetingService MeetingJihan ElectronicsJohorMalaysia--OnsiteCustomer SiteCustomer & InternalMachine installation and production test run
  • Visit and monitor installation progress while discussing the training schedule.
HighOngoingSing Chen ChueqYes
03-03-202531-05-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Work on-going. focusing on chip chapter component body inspection
-OngoingTan Hong AnnYes
03-03-202509:0009:300.5Service SupportMalfunction TroubleshootWindows Operating SystemFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerThe machine intermittently encounters a blue screen or hang
  • Closed- after monitor 2 months
HighClosedOoi Weng SanIssue caused by insufficient RAM.Yes
03-03-202510:0011:001Service SupportMalfunction TroubleshootMES RelatedFlexTabHungary2D AOIV5300RemoteWork From HomeCustomerIn One New Product MES is FFMES is not updating.
  • Customer is working with both in different software's
  • Had been following up to update but customer not interested.
  • If customer again raise the concern then we will reopen this issue as a new.
  • Now handover the Hungary Region to Akos.
MediumClosedJitesh TMSoftware Bug, updated the softwareYes
03-03-202515:3016:301Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorMethod to prevent loading the wrong program.
  • Replied
LowClosedOoi Weng SanNo
03-03-202518:0019:001MagicRay InternalEnquiry (Internal)Software EnquiryMagicRayPenangMalaysia2D AOIV5300LaptopWork From HomeConfirmation of Time Key Status for NPE S.r.l. – Extension Required for Next Three Months
  • M1R240642 belongs to Italy NPE. Simplex Italy has already been extended the licence and will expire on June 11th
  • M1R240642 is from Romania. I confirmed with the customer, Mihai, that the license will expire in 100 days
LowClosedOoi Weng SanNo
04-03-202505-03-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalOffline Station Setup documentation.
  • Day 5 in progress of making the Offline Station Setup documentation.
-OngoingHo Yong ShengYes
04-03-202531-05-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Work on-going. focusing on chip chapter component body related inspection
-OngoingTan Hong AnnYes
04-03-202509:0018:009Service SupportProduct Training2D AOI Application TrainingJihan ElectronicsJohorMalaysia2D AOIAllOnsiteCustomer SiteCustomer & InternalMachine installation and production test run
  • Provide training on AOI inspection principle, hardware & software introduction, pin, chip & SOT basic checking algorithm.
  • Guide customer for hand on training.
HighOngoingSing Chen ChueqYes
04-03-202531-07-202509:0017:008Service SupportMeetingSales MeetingJabilPuneIndia--OnsiteCustomer SiteCustomer & DistributorDemo of 3D AOI at Jabil Pune Plant
  • Meeting with Jabil Team and Magic-ray Team to discuss of the machine build status
  • Hope fully machine will be shipped by March mid
HighOngoingJitesh TMNo
05-03-202509:0018:009Service SupportMachine CalibrationProjector CalibrationJabilPuneIndia3D AOIVS7300OfficeOffice-DongguanCustomerdo the calibration for the VS 7300 of india jabil
  • Be more familiar with calibration of VS7300
LowClosedChen WeijieNo
05-03-202509:0011:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalOffline Station Setup documentation.
  • Make some few adjustments and final touches then upload to the MagicRay Website
-ClosedHo Yong ShengYes
05-03-202531-05-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Work on-going. focusing on chip chapter component body related inspection
-OngoingTan Hong AnnYes
05-03-202509:0018:009Service SupportMachine CommissioningRepair Station Computer InstallationJihan ElectronicsJohorMalaysia2D AOIV5200OnsiteCustomer SiteCustomer & InternalMachine installation and production test run
  • Repair station installation
  • Repair station connection verification.
  • MES function verification.
HighOngoingSing Chen ChueqYes
05-03-202530-04-202509:0018:009Service SupportMachine CommissioningNew Machine InstallationAccton TechnologyHsinchuTaiwanAXIVX2000OnsiteCustomer SiteCustomer & DistributorSupport 2 machines AXI VX2000 installation and evaluation
  • Ongoing
HighUnder MonitorPoh Ing CaiNo
05-03-202514:0018:004MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Self practice 2D AOI programming and fine tuning with test board.
HighOngoingHo Yong ShengYes
05-03-202515:0015:300.5Service SupportEnquirySoftware EnquiryJabilPenangMalaysia2D AOIV5300PhoneOffice-PenangCustomer & DistributorInquiry Regarding IPC Compliance
  • Replied
LowClosedOoi Weng SanNo
06-03-202509:0018:009Service SupportLive DemonstrationAXI - VX2000MagicRayShenzhenChinaAXIVX2000OfficeOffice-DongguanInternalshow the VS7300 and AXI for louis
  • Be more familiar with the VX2000
LowClosedChen WeijieNo
06-03-202509:0017:008MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalWindows reinstallation and recovery
  • Practice on window installation with rufus method.
  • Help take videos for Chen Chueq to put in the guidelines.
HighOngoingHo Yong ShengNo
06-03-202509:0018:009Service SupportProduct Training2D AOI Application TrainingJihan ElectronicsJohorMalaysia2D AOIAllOnsiteCustomer SiteCustomer & InternalMachine installation and production test run
  • Provide training to another engineer
HighClosedSing Chen ChueqYes
06-03-202510-04-202510:0012:002Service SupportImprovement ProjectSoftware Update - MES CustomizationGemmy-tekTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangDistributorMES customization for TSMT
  • 1. Gather the information and submit the mes new requirement to RND
MediumOngoingOng Chin QuanNo
07-03-202509:0017:008MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalWindows reinstallation and recovery
  • Practice Windows recovery with Dabaicai method
  • Help take videos for Chen Chueq to put in the guidelines
HighClosedHo Yong ShengYes
07-03-202507-03-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Work on-going. focusing on chip chapter component body related inspection
-OngoingTan Hong AnnYes
07-03-202509:0012:003Service SupportCourtesy VisitCollect Data For Improvement ProjectV.S. Industry BerhadJohorMalaysia--OnsiteCustomer SiteCustomer & InternalVisit VSE
  • They don't have our machine on their site yet. Interested in AI rejudgement function.
HighClosedSing Chen ChueqNo
07-03-202514:0017:003Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionIOT ManufacturingJohorMalaysia2D AOIV5300OnsiteCustomer SiteCustomer & InternalVisit IOT
  • Perform version updates to machines and repair station.
HighClosedSing Chen ChueqNo
08-03-202513:0014:001Service SupportEnquiryTechnical EnquirySanminaPathum ThaniThailand2D AOIV5300EmailWork From HotelDistributorEnquiry of repair station specifications
  • Replied
MediumClosedOoi Weng SanNo
09-03-202504:0017:0013Service SupportLong Distance TravelOverseasIPC APEX EXPOAnaheimUnited States3D AOIVS7300OnsiteCustomer SiteCustomer & DistributorTravel to Anaheim, USA for IPC Apex 2025
  • travel completed
MediumClosedTan Hong AnnNo
09-03-202509:0009:300.5Service SupportEnquiryTechnical EnquirySchneider ElectricBengaluruIndia2D AOIV5300EmailWork From HotelDistributorConfirmation on V5300R XL Retrofit Configuration
  • Replied
MediumPending DistributorOoi Weng SanNo
10-03-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Improve the website by adding more detail of the steps & photos of it.
  • Edit image of windows reinstallation.
-OngoingSing Chen ChueqYes
10-03-202509:0018:009Service SupportEvaluationAXI - VX2000Schneider ElectricReynosaMexicoAXIVX2000OfficeOffice-DongguanCustomermake the evaluation AXI report for customer
  • learn how to adjust the image effect about BGA
LowClosedChen WeijieNo
10-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalWindows Installation and recovery training
  • Practice on installing drivers after windows installation.
HighOngoingHo Yong ShengNo
10-03-202509:0017:008Service SupportLong Distance TravelOverseasMagicRayPenangMalaysia3D AOIVS7300OnsiteCustomer SiteCustomer & DistributorTravel to Anaheim, USA for IPC APEX 2025 show
  • completed
MediumClosedTan Hong AnnNo
10-03-202510:0012:002Service SupportTechnical PresentationCCI IntroductionFlex DTAChennaiIndiaConformal Coating AOIAllLaptopWork From HomeCustomerDocument Preparation on CHRcodile Laser Thickness measurement
  • Customer needed a document to provide to CISCO to understand the thickness measurement procedure
MediumClosedJitesh TMNo
10-03-202510:0011:001Service SupportProgramming SupportProgram OptimisationFlexChennaiIndia2D AOIV5300RemoteWork From HomeCustomerin Flex GBS New Software version AI programming Features & Auto program creation not working with AI
  • Customer is working with 2 offline PC and both with different software's
  • Had been following up to update but customer not willing.
  • If customer again raise the concern then we can look into this
  • Now handover the Hungary Region to Akos.
LowClosedJitesh TMYes
10-03-202511:0012:001Service SupportMalfunction TroubleshootMagicRay Software RelatedBeltonPathum ThaniThailand3D SPIIconRemoteOffice-PenangDistributor & InternalSPI mark inspection is not stable
  • Improved by latest software
HighClosedOoi Weng SanSoftware bug and special lighting of 5.5um resolution lensYes
11-03-202509:0018:009MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Improve the website by adding more detail of the steps & photos of it.
  • Record video of windows recovery.
-OngoingSing Chen ChueqYes
11-03-202509:0018:009MagicRay InternalDocumentation (Internal)TranslationMagicRayShenzhenChina3D AOIVS7300OfficeOffice-ShenzhenInternaltranslate the new version function of VS7300 and solve the reconstructiob problem
  • know the new AI function of VS7300
LowClosedChen WeijieNo
11-03-202509:0012:003MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternalWindows Installation and recovery training
  • Test all functionality with newly installed drivers.
HighClosedHo Yong ShengYes
11-03-202510:0012:002Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityFlexMigdal HaEmekIsrael2D AOIV5200RemoteWork From HomeCustomerHand Held Barcode scanner installation for new machine
  • Hand Held Barcode scanner installation for new machine
MediumClosedJitesh TMNo
11-03-202511:0015:004Service SupportMachine CommissioningNew Machine InstallationSchneider ElectricBengaluruIndia2D AOIV5300RRemoteWork From HomeCustomer & DistributorSoftware update to new machines
  • Updated the software as of the old machine to the new machines
MediumClosedJitesh TMNo
11-03-202514:0018:004MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Practice programming on dummy board using Offline software
HighOngoingHo Yong ShengYes
12-03-202509:0016:007Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteOffice-PenangDistributorHelp Anthony do program for Siemens demostration board.
  • Do program for top and bottom.
HighOngoingSing Chen ChueqNo
12-03-202509:0018:009Service SupportMachine CalibrationProjector CalibrationJabilPuneIndia3D AOIVS7300OfficeOffice-DongguanCustomerdo the projector calibration and height calibration for VS7300
  • be more familiar with VS7300 height calibration
LowClosedChen WeijieNo
12-03-202510:0011:001Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerAfter tuning and saving once, returning to the same result for further tuning causes the component searching windows of most components to become offset.
  • Received prjtxt and prjimg for R&D to debug
MediumPending R&DOoi Weng SanYes
12-03-202511:0017:006Service SupportMalfunction TroubleshootMachine HardwareSanminaPathum ThaniThailand3D SPIIconRemoteCustomer SiteCustomerSPI fails to recognize 2D codes
  • 1. Using light source is not suitable for code recognition. Switch lighting.
MediumClosedOng Chin QuanNot suitable light combinationsNoNo
12-03-202512:0018:006Service SupportEnhancement SuggestionDistributorEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorComponents searching windows misalignment on sub-board.
  • Provide suggestion how to fix the Issue.
  • Pending customer to provide details
  • Followed up with customer, Issue solved with no further suggestion required from my side.
HighClosedHo Yong ShengNo
12-03-202515:0015:300.5Service SupportMalfunction TroubleshootWindows Operating SystemJabil-InfineraPenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorAOIInline takes between 1 to 10 minutes to complete initialization
  • Explain the differences between SSD and HDD
HighPending CustomerOoi Weng SanYes
12-03-202516:0018:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalMaking and uploading Windows Reinstallation & Recovery Checklist to website.
  • Complete upload and edit image of windows recovery.
-ClosedSing Chen ChueqYes
13-03-202509:0011:002Service SupportProgramming SupportProgram CreationAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300RemoteOffice-PenangDistributorHelp Anthony do program for Siemens demostration board.
  • Review the program and do little bit fine tuning.
HighClosedSing Chen ChueqYes
13-03-202510:0016:006Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomer & DistributorCCI Laser Thickness Measurement issue
  • Thickness measure is found different between machine to machine
  • Tested different locations all were different
  • Even in the Same PCB beside location is thickness is different
  • Need to bring the Glass Thickness measurement tool to verify
MediumOngoingJitesh TMNo
13-03-202511:0018:007MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Self-learning
HighOngoingSing Chen ChueqYes
13-03-202521-03-202515:0017:002Service SupportExhibitionIPC APEX EXPO (United States)MagicRayPenangMalaysia--Onsite-InternalIPC APEX EXPO 2025 Support
  • attend internal meeting with America sales, america service team, marketing team to align with booth setup and marketing strategies
-OngoingTan Hong AnnNo
13-03-202520:0020:300.5Service SupportEnquirySoftware EnquiryH&T - NPE East Europe SrlMadarasRomania2D AOIV5300PhoneWork From HomeCustomerModifying a component in one program—will it affect the same component in another program
  • Advised to use “Save Program,” enable “Create Subversion,” and input the name.
  • Reminder given to open the main program before saving, ensuring it includes all components (inspected or not).
LowClosedOoi Weng SanNo
14-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Continue self learning.
  • Learn a little bit of SPI theory from CQ when he is doing program.
HighOngoingSing Chen ChueqYes
14-03-202517-03-202509:0018:009Service SupportEvaluation3D SPI - IconSeetekPenangMalaysia3D SPIIconOnsiteOffice-PenangCustomerEvaluation on the Seetek solder printed board
  • 1. Programming on the solder printed board (set up parameter)
  • 2. Finetuning the false calls
MediumOngoingOng Chin QuanNo
14-03-202514-03-202510:0012:002Service SupportExhibitionIPC APEX EXPO (United States)MagicRayPenangMalaysia--Onsite-InternalIPC APEX EXPO 2025 Support
  • Conference call with Paul Storm to brief him on how to provide training to Flex Cooperville for his upcoming machine installation
-OngoingTan Hong AnnYes
14-03-202510:0018:008Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomer & DistributorCCI Laser Thickness Measurement issue
  • Verified the Thickness with respect to Jig and set the new machine
  • tested with Production Boards and found slight difference
MediumOngoingJitesh TMYes
14-03-202516:0017:301.5Service SupportMalfunction TroubleshootMachine HardwareSanminaPathum ThaniThailand3D SPIIconRemoteCustomer SiteDistributorSPI fails to read Data Matrix barcode
  • 1. The lighting using is not suitable for the barcode, because the contour is not clear
  • 2. Switch the lighting cable from R-W and W-R, the code can be seen clearly after switching
  • 3. Perform lighting calibration, and finetuning the program
MediumClosedOng Chin QuanWrong lighting combinationNoNo
15-03-202521-03-202509:0012:003Service SupportExhibitionIPC APEX EXPO (United States)MagicRayPenangMalaysia--Onsite-InternalIPC APEX EXPO 2025 Support
  • Meet with Carlos at IPC APEX Magic Ray booth at Anaheim convention centre to supervise the booth setup progress by contractor
-OngoingTan Hong AnnYes
15-03-202514:0014:300.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneWork From HomeCustomerCan the AOI software recognize CAD 0-degree component rotation
  • Replied
LowClosedOoi Weng SanNo
16-03-202521-03-202509:0018:009Service SupportExhibitionIPC APEX EXPO (United States)MagicRayPenangMalaysia--Onsite-InternalIPC APEX EXPO 2025 Support
  • Work together with Carlos to unload machine from crate box and placement of machines on Magic Ray APEX booth. Placement completed
-OngoingTan Hong AnnYes
17-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOnsiteOffice-PenangInternalAttend 2D AOI application training
  • Self-learning
  • Flight ticket booking and preparation for return to China.
HighOngoingSing Chen ChueqYes
17-03-202521-03-202509:0018:009Service SupportExhibitionIPC APEX EXPO (United States)MagicRayPenangMalaysia--Onsite-InternalIPC APEX EXPO 2025 Support
  • work together with America team for machine installation at Magic Ray Apex booth. setup completed including electrical, air supply and some calibrations.
-OngoingTan Hong AnnYes
17-03-202510:0015:005Service SupportEnquirySoftware EnquiryFriwoBien HoaVietnam2D AOIV5300PhoneOffice-PenangDistributorMethod to change SQL Database to customer server
  • Replied
MediumClosedOoi Weng SanNo
17-03-202510:0015:005Service SupportMalfunction TroubleshootWrong Application Configuration SettingFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomer & DistributorCCI Laser Thickness Measurement issue
  • Set the Thickness with respect to the products
  • As Audit ongoing from tomorrow set the thickness as per the old machine
MediumClosedJitesh TMThickness of the Laser unit was different; set the refractive IndexYes
17-03-202526-03-202515:0017:302.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndiaConformal Coating AOIVC5100ROnsiteCustomer SiteCustomer & DistributorCISCO Audit Support
  • CISCO Audit Preparation
HighOngoingJitesh TMNo
17-03-202515:3016:000.5Service SupportMachine CommissioningRepair Station Computer InstallationKaifaJohorMalaysia2D AOIV2000PhoneOffice-PenangCustomerInquiry able repair station configuration
  • Replied
LowClosedOoi Weng SanNo
17-03-202518:3019:000.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneWork From HomeCustomerHow to identify which components were previously assigned different lighting settings
  • Replied
LowClosedOoi Weng SanNo
17-03-202521-03-202521:0022:301.5Service SupportEnquirySoftware EnquiryAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300PhoneWork From HomeDistributorAnswer distributors question on the software
  • 1. setting up the repair station
MediumOngoingOng Chin QuanNo
18-03-202521-03-202509:0018:009Service SupportExhibitionIPC APEX EXPO (United States)MagicRayPenangMalaysia--Onsite-InternalIPC APEX EXPO 2025 Support
  • Day 1 of official exhibition completed.
-OngoingTan Hong AnnYes
18-03-202509:0018:009Service SupportProduct TrainingAXI Application TrainingAccton TechnologyHsinchuTaiwanAXIAllOnsiteCustomer SiteCustomerConduct VX2000 application training for customer
  • Ongoing
HighClosedPoh Ing CaiNo
18-03-202527-03-202509:0017:008Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndiaConformal Coating AOIVC5100ROnsiteCustomer SiteCustomer & DistributorCISCO Audit Support
  • Audit Support
HighOngoingJitesh TMYes
19-03-202521-03-202509:0018:009Service SupportExhibitionIPC APEX EXPO (United States)MagicRayPenangMalaysia--Onsite-InternalIPC APEX EXPO 2025 Support
  • Day 2 of official exhibition completed
-OngoingTan Hong AnnYes
19-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Started on software introduction
HighOngoingEwe Fang ChyuanNo
19-03-202509:0018:009MagicRay InternalLong Distance TravelOverseasMagicRayDongguanChina--OfficeOffice-DongguanInternalReturn to HQ for training.
  • Travel to Dongguan.
HighOngoingSing Chen ChueqNo
19-03-202527-03-202509:3017:007.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndiaConformal Coating AOIVC5100ROnsiteCustomer SiteCustomer & DistributorCISCO Audit Support
  • CISCO Audit Support
HighOngoingJitesh TMYes
19-03-202510:0015:005MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D AOI training for new engineer
  • 1. Completed Chapter 1,2 and 3
MediumOngoingOng Chin QuanNo
19-03-202514:0018:004MagicRay InternalTools ManagementTool Allocation – AssemblyMagicRayPenangMalaysia--OnsiteOffice-Penang-HQ Tools Received and Registered
  • The toolkit was received from the headquarters and has been thoroughly checked.
  • All components were organized
LowOngoingOoi Weng SanNo
20-03-202507:0007:300.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerCAD management and alignment suggestion after 90-degree rotation
  • Replied
LowClosedOoi Weng SanNo
20-03-202508:3017:509.33MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-DongguanInternalAXI Application training.
  • Explanation and training in programming and application features.
HighClosedHo Yong ShengNo
20-03-202508:3018:009.5MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOnsiteOffice-DongguanInternalReturn to HQ for training.
  • Introduction to AXI theory, software and offline programming.
HighOngoingSing Chen ChueqYes
20-03-202521-03-202509:0021:3012.5Service SupportExhibitionIPC APEX EXPO (United States)MagicRayPenangMalaysia--Onsite-InternalIPC APEX EXPO 2025 Support
  • Day 3 of official exhibition completed. Completed machines packing and booth had completed uninstalled. Machines ready to be shipped to Quiptech Mexico.
-OngoingTan Hong AnnYes
20-03-202531-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D AOI training for new engineer
  • 2. Completed Chapter 4, 5,6 and 7
MediumOngoingOng Chin QuanYes
20-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Training SOT & IC
HighOngoingEwe Fang ChyuanYes
20-03-202527-03-202510:0017:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndiaConformal Coating AOIVC5100ROnsiteCustomer SiteCustomer & DistributorCISCO Audit Support
  • CISCO Audit Support
HighOngoingJitesh TMYes
21-03-202508:3017:509.33MagicRay InternalProduct Training (Internal)AXI Hardware TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-DongguanInternalAXI Hardware training.
  • Introduction to machine components and their functions.
  • Training on programming using dummy board.
HighClosedHo Yong ShengNo
21-03-202508:3018:009.5MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • Continue training on AXI programing.
  • Visit AXI manufacturing site and hand-on training on AXI machine.
HighOngoingSing Chen ChueqYes
21-03-202509:0018:009Service SupportExhibitionIPC APEX EXPO (United States)MagicRayPenangMalaysia--Onsite-InternalIPC APEX EXPO 2025 Support
  • Returning to Malaysia after exhibition ends.
-ClosedTan Hong AnnYes
21-03-202509:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia----InternalAssemble Calibration Plate
  • Done assemble 1 plate. Pending screws for complete another 2 plates
-OngoingEwe Fang ChyuanNo
21-03-202511:0011:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300PhoneOffice-PenangDistributorUnable to output the full board after updating to version V7.0
  • Proposed updating the full file path instead of just the folder name
MediumPending DistributorOoi Weng SanNo
21-03-202524-03-202512:0018:006MagicRay InternalDocumentation (Internal)Schematic DiagramMagicRayPenangMalaysiaLarge FOV AOIV320OfficeOffice-PenangInternalTranslation on the schematic diagram of V320
  • 1. Collect the answer for the questions about V320 asked by Suchai from DKSH
  • 2. Discuss the V320 details with product manager
  • 3. Request schematic diagram from the rnd and translate
MediumOngoingOng Chin QuanNo
21-03-202516:3018:302Service SupportEnquirySoftware EnquiryKaifaPenangMalaysia2D AOIV2000RemoteWork From HotelCustomerHow do save the link from a specific program
  • Demostration
HighClosedOoi Weng SanYes
21-03-202518:0019:001Service SupportImprovement ProjectSoftware Update - OEE UpdateJabilHCMCVietnam2D AOIV5300EmailOffice-PenangCustomer & DistributorJabil Zebra Workcell OEE output file
  • A new patch has been sent to the customer for confirmation.
MediumPending CustomerOoi Weng SanYes
22-03-202520:3021:000.5Service SupportEnquirySoftware EnquiryLeaptechPuneIndia3D AOICubePhoneWork From HomeDistributorFix the whole board no 3D information message
  • Replied
LowClosedOoi Weng SanNo
24-03-202508:3017:509.33MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D & 3D AOI software training.
  • 2D AOI application features and settings function explain.
  • CPK and GRR calibration practice.
HighOngoingHo Yong ShengYes
24-03-202508:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • GRR & CPK training.
  • Software setting introduction.
  • Hardware introduction.
HighOngoingSing Chen ChueqYes
24-03-202525-03-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeLaptopWork From HomeInternal3D AOI Software Release Note for V36817
  • Work on-going
MediumOngoingTan Hong AnnNo
24-03-202509:0010:001MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia2D AOIV5000OfficeOffice-PenangInternalV5000 AOI Maintenance Manual English Version
  • Work completed. HQ released, uploaded to website and shared with team via email.
MediumClosedTan Hong AnnYes
24-03-202509:0010:001MagicRay InternalDocumentation (Internal)Schematic DiagramMagicRayPenangMalaysiaLarge FOV AOIV320OfficeOffice-PenangInternalTranslation on the schematic diagram of V320
  • 1. Gather the answer and reply Suchai's email
MediumClosedOng Chin QuanYes
24-03-202509:0018:009MagicRay InternalMiscellaneousOthersMagicRayPenangMalaysia----InternalAssemble Calibration Plate
  • Done assembly all 3 calibration plates
-ClosedEwe Fang ChyuanYes
24-03-202527-03-202509:0017:008Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndiaConformal Coating AOIVC5100ROnsiteCustomer SiteCustomer & DistributorCISCO Audit Support
  • CISCO Audit Support- External Auditor
HighOngoingJitesh TMYes
24-03-202513:0014:001Service SupportEnquirySoftware EnquiryDKSHBangkokThailand2D AOIV5300PhoneOffice-PenangCustomer & DistributorExport full board image set up
  • 1. Guide distributor to set on mainboard and subboard images export
MediumClosedOng Chin QuanNo
25-03-202508:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • Software backup and update.
  • PLC system, Air pressure systems introduction.
HighOngoingSing Chen ChueqYes
25-03-202508:3017:509.33MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D & 3D AOI software training.
  • SPC and MySQL training.
  • Machine service explanation.
  • PLC system and Air pressure introduction and explanation.
  • Software backup and update.
HighOngoingHo Yong ShengYes
25-03-202509:0012:003MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia3D AOICubeLaptopWork From HomeInternal3D AOI Software Release Note for V36817
  • work completed. uploaded the release note to website and shared with team via email.
MediumClosedTan Hong AnnYes
25-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Hands-on program setup for Chip & SOT
HighOngoingEwe Fang ChyuanYes
25-03-202527-03-202509:0016:007Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndiaConformal Coating AOIVC5100ROnsiteCustomer SiteCustomer & DistributorCISCO Audit Support
  • CISCO Audit Support- External Auditor
HighOngoingJitesh TMYes
25-03-202511:3012:301Service SupportLive Demonstration2D AOI - V5300FlexPenangMalaysia2D AOIV5300OfficeOffice-PenangCustomer & DistributorLive demo on V5300 with customer board
  • 1. Show the export full board image
  • 2. Explain the algorithm using for the inspection
MediumClosedOng Chin QuanNo
25-03-202525-03-202513:0018:005MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalCreation of Magic Ray Support Online Training Platform
  • Work on-going. completed chip chapter component body related inspection. will proceed to solder inspection next.
-OngoingTan Hong AnnYes
25-03-202514:3015:301Service SupportMachine CalibrationLighting CalibrationInventecPathum ThaniThailand2D AOIV5300RemoteOffice-PenangCustomerFocus adjustment and lighting calibration
  • 1. Help customer to judge if the focus is good and clear
  • 2. Perform lighting calibration
MediumClosedOng Chin QuanNo
25-03-202515:0015:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-P5-DysonPenangMalaysiaConformal Coating AOIVC5300PhoneOffice-PenangDistributorUnable to output the full board after updating to version V7.0
  • Issue resolved by switching to the full file path.
MediumClosedOoi Weng SanSoftware changesYes
26-03-202508:3018:009.5MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • CCI software & programming introduction.
HighOngoingSing Chen ChueqYes
26-03-202508:3017:509.33MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllOfficeOffice-DongguanInternalCCI Software Introduction and Training.
  • CCI Application training. (Morning)
  • 2D AOI programming practice using dummy board. (Afternoon)
HighClosedHo Yong ShengNo
26-03-202509:0010:001MagicRay InternalDocumentation (Internal)Operation ManualMagicRayPenangMalaysia3D AOIVS7300LaptopOffice-PenangInternalVS7300 User Manual (English Version)
  • work completed. HQ released official version after formatting, uploaded to website and shared with team via email.
MediumClosedTan Hong AnnYes
26-03-202509:0012:003Service SupportEnquirySoftware EnquiryGemmy-tekTaoyuan CityTaiwan2D AOIV5300LaptopOffice-PenangDistributorEnquiry on CPU pin socket programming
  • 1. Record a video on CPU socket programming for Gemmy Tek
MediumClosedOng Chin QuanNo
26-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Program setup for Chip & SOT done, continue training on IC
HighOngoingEwe Fang ChyuanYes
26-03-202509:3012:002.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndiaConformal Coating AOIVC5100ROnsiteCustomer SiteCustomer & DistributorCISCO Audit Support
  • CISCO Audit Support- External Auditor
HighClosedJitesh TMYes
26-03-202526-04-202514:0018:004Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • Machine was placed in line and leveling of the machine was carried out
  • Switch ON the machine and D drive not detecting
  • Not able to set the settings in BIOS as CMOS battery not available
  • Need to insert the CMOS battery
MediumOngoingJitesh TMNo
26-03-202520:0021:001Service SupportEnquirySoftware EnquiryH&T - NPE East Europe SrlMadarasRomania2D AOIV5300PhoneWork From HomeCustomerOp1 user has no functionality access on the repair station PC
  • Updated Op1 user access level from 'Invalid' to 'Operator'
LowClosedOoi Weng SanNo
27-03-202508:3017:509.33MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D & 3D AOI software training.
  • Software driver Installation training.
  • Camera FOV alignment and origin adjustment training.
HighOngoingHo Yong ShengYes
27-03-202508:3018:009.5MagicRay InternalProduct Training (Internal)CCI Application TrainingMagicRayPenangMalaysiaConformal Coating AOIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • Software driver installation guide.
  • Camera FOV origin setting, camera FOV alignment troubleshoot and adjustment.
HighOngoingSing Chen ChueqYes
27-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Continue training for IC
HighOngoingEwe Fang ChyuanYes
28-03-202508:3017:509.33MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D & 3D AOI software training.
  • Repair station Introduction and setup training.
  • Barcode reader Installation training.
  • 3D AOI projector calibration and adjustment training.
HighOngoingHo Yong ShengYes
28-03-202508:3018:009.5MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • Repair station set up training.
  • Barcode scanner set up training.
  • 3D height calibration.
HighOngoingSing Chen ChueqYes
28-03-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Hands-on program setup for IC. Continue training for pin.
HighOngoingEwe Fang ChyuanYes
28-03-202515:0017:302.5Service SupportEnquiryTechnical EnquiryEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorSMEMA installation, and enquiry on false call pictures image quality
  • 1. Guide distributor on measuring the signal for the upstream
  • 2. Explain to distributor that the falsecalls images were compressed, and there will be a difference in the clarity.
MediumClosedOng Chin QuanNo
28-03-202515:0015:300.5Service SupportEnquirySoftware EnquiryJabil-InfineraPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerExplain about array algorithms
  • Replied
LowClosedOoi Weng SanNo
28-03-202516:0018:302.5Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityPG ElectroplastNoidaIndia2D AOIV5200RemoteOffice-PenangCustomerExternal barcode scanner installation
  • 1. Updated plc and software version. The barcode scanner is working well
MediumClosedOng Chin QuanYes
28-03-202516:3018:302Service SupportMachine CommissioningExternal Barcode Scanner Setup For Board TraceabilityPG ElectroplastNoidaIndia2D AOIV5200RemoteWork From HomeDistributor & InternalExternal Barcode scanner installation for PG
  • Completed
MediumClosedOoi Weng SanNo
28-03-202517:0017:300.5Service SupportEnquirySoftware EnquiryQuiptechTorokbalintHungary2D AOIV5300PhoneWork From HomeDistributorRequest for Offline Programming Documentation and Licensing Information
  • Replied
LowClosedOoi Weng SanNo
28-03-202518:0018:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedJabil-LamPenangMalaysia2D AOIV5300PhoneWork From HomeCustomerThere is not enough space on the disk
  • Replied
LowClosedOoi Weng SanNot enough space on the diskNo
29-03-202508:3009:000.5Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerThe AOI light has started to appear yellowish
  • Purpose perform lighting calibration
LowClosedOoi Weng SanPurpose perform lighting calibrationNoNo
31-03-202508:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • New machine manufacturing step by step build up introduction.
  • Sensors functions and troubleshooting training.
HighOngoingSing Chen ChueqYes
31-03-202508:3017:509.33MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D & 3D AOI software training.
  • Introduction to various MagicRay machine types such as V5000, V5300, A1000, Cube, Icon, etc..
  • AOI machine hardware functions explain and problem solving training.
HighOngoingHo Yong ShengYes
31-03-202526-04-202510:0019:009Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • Inserted the CMOS battery and D drive detecting was Good
  • Changed the version to English and in English version COM port communication error
  • application open ok chinese version
  • found Chinese version working good
  • there were different English version in the machine tried that but issue still the same
MediumOngoingJitesh TMYes
01-04-202508:3010:302Service SupportEnquirySoftware EnquiryAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300PhoneWork From HomeDistributorAnswer distributors question on the software
  • Reply Nick's queries on the software features
MediumClosedOng Chin QuanYes
01-04-202508:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • PLC & Circuit diagram introductions.
  • Camera movement and position limit sensors theory.
  • Pneumatic systems intro and troubleshoot training.
HighOngoingSing Chen ChueqYes
01-04-202508:3017:509.33MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D & 3D AOI software training.
  • PLC and SMEMA circuit diagram introduction
  • Camera origin sensor limit theory and troubleshoot training.
  • Introduction to the pneumatic air system functions and troubleshoot training.
HighOngoingHo Yong ShengYes
01-04-202509:0009:050.08Service SupportMalfunction TroubleshootMachine HardwareQuantaMonterreyMexico2D AOIV5300RemoteOffice-PenangCustomerTroubleshoot 0 and 180 degree pin angle different issue
  • Passed to Europe team
MediumClosedOng Chin QuanHardware problemNoYes
01-04-202530-04-202509:3016:307Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • tried different versions of software on the machine But Not OK
  • Tried to download the same version from the server but Internet was very slow
  • Tried to download the software from drive still cannot download
MediumOngoingJitesh TMYes
01-04-202504-04-202514:0018:004MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D AOI training for new engineer
  • 1. Training on the pin algorithm
MediumOngoingOng Chin QuanYes
02-04-202508:3018:009.5MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • 2D AOI offline programming self-practice and test question study.
HighOngoingSing Chen ChueqYes
02-04-202508:3017:509.33MagicRay InternalProduct Training (Internal)2D AOI Hardware TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-DongguanInternal2D & 3D AOI software training.
  • 2D AOI offline programming self-practice and trial question study.
HighOngoingHo Yong ShengYes
02-04-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Program setup for IC, pin and entire board
HighOngoingEwe Fang ChyuanYes
02-04-202502-04-202509:0909:100.02Service SupportMachine CommissioningNew Machine InstallationBeltonPathum ThaniThailand3D SPIVSP3000RemoteWork From HomeDistributorNew spi installation
  • Case closed
MediumOngoingOng Chin QuanYes
02-04-202509:1009:150.08Service SupportMachine CommissioningNew Machine InstallationBeltonPathum ThaniThailand3D SPIVSP3000RemoteWork From HomeDistributorNew spi installation
  • Case closed
MediumClosedOng Chin QuanYes
02-04-202530-04-202509:3019:009.5Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • Tried the downloaded versions but still the same
  • With support of Weng San Tried the Factory settings and found the PLC COM port number wrong
  • Changed the com Port number issue was still the same
  • Changed the com port type then PLC communication error was cleared
  • updated the latest version machine was working fine
  • loaded the English version provided from China and test- machine working good
  • Changed all the settings from Chinese to English
  • New program completed need to fine tune the program
MediumOngoingJitesh TMYes
03-04-202508:3018:009.5MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • 3D AOI theory, software & programming training.
HighOngoingSing Chen ChueqYes
03-04-202508:3017:509.33MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-DongguanInternal2D & 3D AOI software training.
  • 3D AOI theory and features Introduction, software programming training.
HighOngoingHo Yong ShengYes
03-04-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Receive new board for program setup for training
HighOngoingEwe Fang ChyuanYes
03-04-202509:0009:300.5Service SupportMalfunction TroubleshootMachine HardwareKaifaJohorMalaysia2D AOIV2000PhoneOffice-PenangCustomerSet camera hardware count number failed.
  • Issue occurred due to communication disconnection between the camera and PC.
  • Restart computer to resolved
LowClosedOoi Weng SanIssue occurred due to communication disconnection between the camera and PC.NoNo
03-04-202509:0018:009Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • Program Fine tuning completed
  • SAT Dial gauge test done
MediumOngoingJitesh TMYes
03-04-202504-04-202513:3015:001.5Service SupportMalfunction TroubleshootMachine HardwareFlexPenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorAC Contactor is not working
  • 1. Checking with RND on the theory of ac contactor and safety relay
  • 2. Communicate with distributor on the troubleshooting steps
MediumOngoingOng Chin QuanNo
03-04-202514:0020:006Service SupportMalfunction TroubleshootMagicRay Software RelatedAsia MagneticSamut PrakanThailandLarge FOV AOIV320RemoteOffice-PenangDistributorV320 installation. Enquiry for the software
  • 1. Guide distributor on focus adjust and camera position adjust.
  • 2. Troubleshoot software crashed issue. Folder sharing open, password protected close, and firewall close.
HighClosedOng Chin QuanFolder sharing closeNo
04-04-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Training on Chapter 10, software feature eg. array setup, link model
HighOngoingEwe Fang ChyuanYes
04-04-202510:0011:001Service SupportMalfunction TroubleshootMachine HardwareFlexPenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorAC Contactor is not working
  • 1. Check the status of two AC contactor. Found out one is not working well
  • 2. Replace on AC contactor. The machine is working well. Case closed
MediumClosedOng Chin QuanAC contactor malfunctionYes
  • AC contactor
Yes
04-04-202530-04-202510:0018:008Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • ARR Boards fine tuning
  • ARR Test carried out
  • Repeatability test carried out
MediumOngoingJitesh TMYes
04-04-202514:0018:004MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllOfficeOffice-PenangInternal2D AOI training for new engineer
  • Training on the special features chapter.
MediumClosedOng Chin QuanYes
04-04-202516:3017:301Service SupportMachine CommissioningHardware Setting OptimisationChiconyChachoengsaoThailandLarge FOV AOIV320RemoteOffice-PenangCustomerRelocate datalogic scanner position
  • 1. Connect the scanner to the driver, to monitor the scanning process
  • 2. Guide the customer to adjust the scanner position
  • 3. Use the Hercules utility to test the barcode reading
  • 4. Monitor the production
MediumClosedOng Chin QuanNo
05-04-202511:3012:000.5Service SupportEnquirySoftware EnquiryFlex-H1PenangMalaysia2D AOIV5300PhoneWork From HomeCustomerRequest Default V5300 model
  • Replied
LowClosedOoi Weng SanNo
07-04-202508:3018:009.5MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-DongguanInternalReturn to HQ for training.
  • SPI theory, software and programming training.
HighOngoingSing Chen ChueqYes
07-04-202508:3017:509.33MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-DongguanInternal3D SPI Software and Hardware Training in Dongguan Office.
  • SPI theory, software and programming training.
HighClosedHo Yong ShengNo
07-04-202509:0018:009MagicRay InternalEnquiry (Internal)Programming EnquiryMagicRayPenangMalaysiaAXIVX2000Offline ProgrammingOffice-PenangSelf study and practice AXI offline programming
  • Self study and practice AXI offline programming
MediumClosedPoh Ing CaiNo
07-04-202507-04-202509:0018:009Service SupportDocumentationSoftware Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalV5000 Software Version Release Note
  • On-going work for V809.9
MediumOngoingTan Hong AnnNo
07-04-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Read up on 2D operation & maintenance manual
HighOngoingEwe Fang ChyuanYes
07-04-202509:3018:008.5Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • Verified all the Results of SAT
  • 2 more NG panels tested for SAT
  • SAT Report preparation completed
  • Submitted the SAT report
MediumOngoingJitesh TMYes
07-04-202510:0011:001Service SupportMalfunction TroubleshootMagicRay Software RelatedIOT ManufacturingJohorMalaysia2D AOIV5000RemoteOffice-ShenzhenCustomerRunning interface fails to show the real time inspection data and cycle time
  • 1. Script in t.resultbarcode is missing. Reload the script.
  • 2. Clear the data in the real monitoring area.
MediumClosedOng Chin Quanscript corruptedNo
07-04-202507-04-202515:0017:302.5MagicRay InternalDocumentation (Internal)Work InstructionMagicRayPenangMalaysiaConformal Coating AOIAllLaptopOffice-PenangInternalTranslation for UV light calibration
  • 1. Translation for UV light calibration
MediumOngoingOng Chin QuanNo
08-04-202508:3018:009.5MagicRay InternalExaminationService Engineer ExamMagicRayPenangMalaysia--Laptop-InternalReturn to HQ for training.
  • QnA writing test.
  • 2D Offline programing test.
-OngoingSing Chen ChueqYes
08-04-202508:3018:009.5MagicRay InternalExaminationService Engineer ExamMagicRayPenangMalaysia2D AOIV5300Laptop-InternalService Engineer Examination after training.
  • Software and Hardware Paper Exam of 2D and 3D AOI, CCI and SPI. (Morning)
  • 2D AOI programming exam. (Afternoon)
-ClosedHo Yong ShengNo
08-04-202509:0009:050.08Service SupportMalfunction TroubleshootMagicRay Software RelatedBeltonPathum ThaniThailand3D SPIIconRemoteWork From HomeCustomer & DistributorMark point recognition error.
  • case closed
MediumClosedOng Chin QuanSoftware bugYes
08-04-202509:0018:009MagicRay InternalDocumentation (Internal)Improvement ListMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalRevise the AXI sales PPT slide to make improvement
  • Ongoing
MediumClosedPoh Ing CaiNo
08-04-202511-04-202509:0018:009Service SupportDocumentationSoftware Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalV5000 Software Version Release Note
  • V809.9 version software release note. work-ongoing
MediumOngoingTan Hong AnnYes
08-04-202509:0018:009MagicRay InternalProduct Training (Internal)2D AOI Application TrainingMagicRayPenangMalaysia2D AOIAllLaptopOffice-PenangInternalTraining for 2D AOI application
  • Read up on release notes
HighOngoingEwe Fang ChyuanYes
08-04-202509:3015:306Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • Continue fine tune with Salcomp run boards
MediumOngoingJitesh TMYes
08-04-202510:0015:005MagicRay InternalDocumentation (Internal)Work InstructionMagicRayPenangMalaysiaConformal Coating AOIAllLaptopOffice-PenangInternalTranslation for UV light calibration
  • 1. Completed the document translation
MediumClosedOng Chin QuanYes
08-04-202516:0016:300.5Service SupportImprovement ProjectSoftware Update - MES CustomizationH&T - NPE East Europe SrlMadarasRomania3D SPIIconPhoneWork From HomeCustomer & InternalEnquired about changing result error codes and result locations, certain fields like plant code and MP flag can be modified.
  • Ricardo submitted to R&D
LowPending R&DOoi Weng SanNo
09-04-202509:0018:009MagicRay InternalDocumentation (Internal)Programming Tutorial (Video)MagicRayPenangMalaysiaAXIVX2000Offline ProgrammingOffice-PenangInternalCreate tutorial videos on AXI algorithms and practical insights
  • Ongoing
MediumClosedPoh Ing CaiNo
09-04-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalSoftware Release Notes V5000 - V809.8
  • Briefed by Hong Ann on preparing EN version software release notes for V809.8
MediumOngoingEwe Fang ChyuanNo
09-04-202509:0018:009MagicRay InternalMeeting (Internal)R&D MeetingMagicRayPenangMalaysia--OfficeOffice-ShenzhenInternalReturn to HQ for training.
  • Visit HQ in Shen Zhen and meet RnD and others colleague.
-OngoingSing Chen ChueqYes
09-04-202509:0018:009MagicRay InternalMeeting (Internal)Management MeetingMagicRayPenangMalaysia--OfficeOffice-ShenzhenInternalOn-site visit to Shenzhen Headquarters.
  • Visit HQ to meet some colleagues and get familiar with what they do.
-ClosedHo Yong ShengNo
09-04-202531-07-202509:0016:007Service SupportMeetingSales MeetingJabilPuneIndia--OnsiteCustomer SiteCustomer & DistributorDemo of 3D AOI at Jabil Pune Plant
  • Meeting with Jabil Team including Nick Regarding & Magic-ray Sales Team and Weng San regarding Evaluation Criteria's
HighOngoingJitesh TMYes
09-04-202510:3011:000.5Service SupportEnquirySoftware EnquiryKaifaPenangMalaysia2D AOIV2000PhoneWork From HomeCustomerQuestion about bridge detection
  • We've supported this issue several times.
  • It may be appropriate to refer them to Sales for a chargeable service.
LowClosedOoi Weng SanNo
10-04-202509:0018:009MagicRay InternalDocumentation (Internal)Programming Tutorial (Video)MagicRayPenangMalaysiaAXIVX2000Offline ProgrammingOffice-PenangInternalCreate tutorial videos on AXI algorithms and practical insights
  • Have completed one video tutorial of how to create program with Gerber, self study the new WI of Keyence barcode setup
MediumClosedPoh Ing CaiYes
10-04-202509:0018:009Service SupportMachine CommissioningMES ConfigurationCarelPaduaItaly--RemoteOffice-PenangInternalMES Software Installation
  • Install MES Software in machines at HQ before shipment. Done install and verified all 4/4 machines able to connect to MES.
HighClosedEwe Fang ChyuanNo
10-04-202509:0018:009MagicRay InternalLong Distance TravelOverseasMagicRayPenangMalaysia--OfficeOffice-ShenzhenInternalReturn to HQ for training.
  • Return back to Malaysia.
HighClosedSing Chen ChueqYes
11-04-202509:0018:009MagicRay InternalDocumentation (Internal)Improvement ListMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalRevise the AXI sales PPT slide to make improvement to be used as a template in future
  • Meeting with Nancy and Ooi, will look into the report shared by Nancy
MediumClosedPoh Ing CaiNo
11-04-202509:0010:001Service SupportDocumentationMachine DrawingFlexPenangMalaysia2D AOIV5300PhoneOffice-PenangDistributorMachine drawing of side cover and screw size
  • Replied
LowClosedOoi Weng SanNo
11-04-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalSoftware Release Notes V5000 - V809.8
  • Start on software release note EN V809.8 write up
MediumOngoingEwe Fang ChyuanYes
11-04-202510:3016:306Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • Fine tuning continues with Salcomp Run boards
MediumOngoingJitesh TMYes
11-04-202516:0016:300.5Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerAfter tuning and saving once, returning to the same result for further tuning causes the component searching windows of most components to become offset.
  • Remind R&D to analyze
MediumPending R&DOoi Weng SanYes
11-04-202521:0021:300.5Service SupportEnquirySoftware EnquiryAltus Group Ltd.RedditchUnited Kingdom2D AOIV5300PhoneWork From HomeDistributorInquiry Regarding MagicRay Offline Dongle Key Usage
  • Replied
LowClosedOoi Weng SanNo
14-04-202509:0018:009MagicRay InternalDocumentation (Internal)Improvement ListMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalPropose and compile new features or functions that could enhance MagicRay’s VX2000, continue to revise another AXI evaluation PPT slide
  • Ongoing
MediumClosedPoh Ing CaiNo
14-04-202509:0018:009MagicRay InternalProduct Training (Internal)3D AOI Application TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-PenangInternalAttend 2D AOI application training
  • Self-practice on 3D height calibration.
HighOngoingSing Chen ChueqYes
14-04-202509:0018:009MagicRay InternalProduct Training (Internal)3D AOI Hardware TrainingMagicRayPenangMalaysia3D AOIAllOfficeOffice-PenangInternal2D & 3D AOI software training.
  • Self-learning how to perform the 3D AOI combined high and low range projector calibration.
HighOngoingHo Yong ShengYes
14-04-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalSoftware Release Notes V5000 - V809.8
  • In progress
MediumOngoingEwe Fang ChyuanYes
14-04-202511:0012:001MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--PhoneOffice-PenangInternalSales Meeting 20250414
  • Completed
-ClosedOoi Weng SanNo
14-04-202514:3015:000.5Service SupportMalfunction TroubleshootMagicRay Software RelatedFlex-H1PenangMalaysia2D AOIV5300PhoneOffice-PenangCustomerAfter tuning and saving once, returning to the same result for further tuning causes the component searching windows of most components to become offset.
  • R&D is analyzing, but still no outcome
MediumPending R&DOoi Weng SanYes
15-04-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalSoftware Release Notes V5000 - V809.8
  • In progress, pending few items asking hong ann for advice
MediumOngoingEwe Fang ChyuanYes
15-04-202509:5011:502Service SupportMalfunction TroubleshootMachine HardwareInventecTaipeiTaiwan2D AOIV5300RemoteOffice-PenangCustomer & Distributor & InternalHelp verify FOV Stitching problem.
  • Check and verify if there are problems with FOV Stitching, FOV stitching were slightly rotated.
  • Cad positioning is slightly off and cannot calibrate as required.
HighOngoingSing Chen ChueqMI8864P27No
15-04-202510:0017:007Service SupportEnhancement SuggestionCustomerCompal ElectronicsTaipeiTaiwan2D AOIV5300RemoteCustomer SiteCustomerFull board Image blurry after capturing whole board Image, customer defined using pallet 10mm for this machine.
  • Guide customer to physical adjust top camera height to where the board image can be captured clearly.
  • Correct the FOV alignment by slight adjusting camera angle.
HighClosedHo Yong ShengNo
15-04-202511:3015:003.5Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB955 Apple Project transfer machine installation and SAT performance
  • Fine Tuning continues
MediumOngoingJitesh TMYes
15-04-202512:3018:306Service SupportMalfunction TroubleshootSPC RelatedPortwellNew Taipei CityTaiwan2D AOIV5300RemoteWork From HomeDistributorNot able to barcode query and SPC data stuck in local
  • Reinstalling the SQL database to resolve potential configuration errors.
  • Once the old data is uploaded, the database will be not able to insert the data into the resultbarcode table.
  • Therefore, just convince the customer to proceed with the new database.
HighClosedOoi Weng SanOld data causing corruptionNo
16-04-202509:0018:009MagicRay InternalDocumentation (Internal)Sales PPTMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalSelf study on AXI manual, practice AXI offline and continue revise PPT slide
  • Ongoing
MediumClosedPoh Ing CaiNo
16-04-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalSoftware Release Notes V5000 - V809.8
  • Pending few items from HQ for image
  • Done
MediumClosedEwe Fang ChyuanYes
16-04-202510:0011:001Service SupportMalfunction TroubleshootMachine HardwareInventecTaipeiTaiwan2D AOIV5300PhoneOffice-PenangCustomer & Distributor & InternalHelp verify FOV Stitching problem.
  • Short conversation with distributor and understanding customer requirements.
  • Discuss either really need to do camera rotation adjustment as the offset of FOV stitching is too little and very hard to obtain the perfect positioning with less experience.
HighPending DistributorSing Chen ChueqMI8864P27Yes
16-04-202510:3011:301MagicRay InternalMeeting (Internal)Service MeetingMagicRayPenangMalaysia--Conference CallWork From HomeInternalWW16 Weekly service meeting - Ooi Weng San
  • Completed
-ClosedOoi Weng SanNo
16-04-202511:0018:007Service SupportMalfunction TroubleshootSPC RelatedTescomBengaluruIndia2D AOIV5300RemoteWork From HomeCustomer & DistributorWhen export the file from SPC software, exported file is not visible in excel file
  • In SPC software, the data is visible, but when export its showing as a bug
  • Updated the software version, issue found the same
  • reassigned in Mysql, issue still the same
  • copied the dump file of SPC and extract from our Laptop the export is found Good
  • there was an anti virus installed which is blocking the file
  • Anti virus was not able to uninstall; and was asking for a password.
  • With support of Ooi Weng San, disable the password for uninstall through Regedit, but issue still the same
  • This machine was transferred from Europe and all the applications were installed from Europe
  • Need to import Ghost from D drive
  • Will share DaBaiCai software to AMT and AMT will make a bootable pendrive and visit customer
MediumPending DistributorJitesh TMNo
16-04-202513:0018:005MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-PenangInternalAttend 2D AOI application training
  • Self-practice on SPI application & go through the notes.
HighOngoingSing Chen ChueqYes
16-04-202514:0020:006Service SupportMalfunction TroubleshootSPC RelatedTescomBengaluruIndia2D AOIV5300RemoteWork From HomeDistributor & InternalSPC shows unknown "TestTime" column
  • Tried updating the software version, uninstalling antivirus, updating .NET Framework, installing WPS, and reinstalling SQL 5.5.
  • However, the problem still persists.
  • Next is to recover the ghost image to verify
HighPending DistributorOoi Weng SanNo
16-04-202520:0021:001Service SupportImprovement ProjectSoftware Update - Newly Added FeaturesFlexTimisoaraRomania2D AOIV5300RemoteWork From HomeDistributorUpdated standard V5300 software from V808.7.2 to support V5300+ line laser machine
  • Resolved the "PLC failed to communicate" error.
  • 2D functionality is now working properly.
  • 3D functionality is pending R&D configuration file.
LowPending R&DOoi Weng SanNo
17-04-202509:0018:009MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalTranslate AXI Manual from Mandarin to English, self study, explaining the different of CAD and Gerber to AOI colleagues
  • Ongoing
MediumClosedPoh Ing CaiNo
17-04-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalSoftware Release Notes V5000 - V809.7
  • Start
MediumOngoingEwe Fang ChyuanNo
17-04-202509:0018:009MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-PenangInternalAttend 2D AOI application training
  • Self-practice on SPI application & go through the notes.
HighOngoingSing Chen ChueqYes
17-04-202510:0014:004Service SupportMeetingSales MeetingFlex DTAChennaiIndia--OnsiteCustomer SiteCustomerFlex Automotive New Project - 3 Machines (VS7300 X 2; Cube X 1)
  • Collect the Sample boards from the customer
  • Pack the boards safely and hand over to AMT to send to Magic-ray China office to do the Demo
MediumOngoingJitesh TMYes
17-04-202511:0018:007MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-PenangInternalSPI Software and Hardware self training and practice.
  • Understanding the parameter settings and algorithm by going through PPT slide.
  • Practice programming with test board.
HighOngoingHo Yong ShengNo
18-04-202520-04-202509:0010:001Service SupportImprovement ProjectSoftware Update - MES CustomizationGemmy-tekTaoyuan CityTaiwan2D AOIV5300EmailOffice-PenangDistributorMES customization for TSMT
  • 1. The mes is ready. Sent to customer
MediumOngoingOng Chin QuanYes
18-04-202509:0018:009MagicRay InternalDocumentation (Internal)Improvement ListMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalSelf study on AXI manual and hands on AXI offline feature
  • Ongoing
MediumClosedPoh Ing CaiNo
18-04-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalSoftware Release Notes V5000 - V809.7
  • On-going
MediumOngoingEwe Fang ChyuanYes
18-04-202509:0011:502.83MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-PenangInternalAttend 2D AOI application training
  • Self-practice on SPI application & go through the notes.
HighOngoingSing Chen ChueqYes
18-04-202510:0017:007Service SupportEnhancement SuggestionDistributorEverWinTaoyuan CityTaiwan2D AOIV5300PhoneOffice-PenangDistributorSeeking advice on how to capture components using white light only.
  • Suggest to Increase Image highlight parameter to 50, able to capture components more effective.
  • Distributor seeking advice on capturing the position of the component bracket instead of the pins, as the pins are manually inserted and not soldered.
HighOngoingHo Yong ShengNo
18-04-202513:3015:001.5Service SupportMeetingTechnical MeetingPremtronicPenangMalaysia--OfficeOffice-PenangDistributorAssist Steven and premtronic on using 3D AOI.
  • Assist on program creation and evaluate camera & lens usage on the small components together.
HighOngoingSing Chen ChueqNo
21-04-202509:0018:009MagicRay InternalDocumentation (Internal)Improvement ListMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalSelf study on AXI manual and hands on AXI offline feature
  • Practice some feature which rarely used
MediumClosedPoh Ing CaiYes
21-04-202509:0018:009MagicRay InternalDocumentation (Internal)Software Release NoteMagicRayPenangMalaysia2D AOIV5000LaptopOffice-PenangInternalSoftware Release Notes V5000 - V809.7
  • On-going
MediumOngoingEwe Fang ChyuanYes
21-04-202509:0011:502.83MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-PenangInternalAttend 2D AOI application training
  • Self-practice on SPI application & go through the notes.
HighOngoingSing Chen ChueqYes
21-04-202510:0017:307.5Service SupportCourtesy VisitEnsure and Improve Customer SatisfactionFlex DTAChennaiIndiaConformal Coating AOIVC5100OnsiteCustomer SiteCustomerAuto Program Switch Enquiry and clarification in CCI
  • Auto Program Switch Validation carried out
  • Customer provided wrong barcode tested and auto switch working
  • need to get the original barcode for the pallet and do a live test
MediumPending customer to Provide InputsJitesh TMYes
21-04-202510:4511:000.25Service SupportEnquirySoftware EnquiryKaifaJohorMalaysia2D AOIV2000PhoneWork From HomeCustomerDual-lane and multi-model capabilities
  • Replied
LowClosedOoi Weng SanNo
21-04-202511:0012:001MagicRay InternalMeeting (Internal)Sales MeetingMagicRayPenangMalaysia--Conference CallOffice-PenangInternalSales meeting with Joy team 20250421
  • Completed
-ClosedOoi Weng SanNo
21-04-202521-04-202513:0018:005Service SupportMachine CommissioningRepair Station Computer InstallationDKSHBangkokThailand3D SPIIconRemoteOffice-PenangDistributorRepair station setup for SPI Icon.
  • Perform repair station setup and change setting to feed out board before confirm result.
HighUnder MonitorHo Yong ShengM2S070175No
21-04-202513:0014:001Service SupportMeetingTechnical MeetingPremtronicPenangMalaysia--OfficeOffice-PenangDistributorAssist Steven and premtronic on using 3D AOI.
  • Go through some comment and suggestion by W.S. and retake some photo.
  • Learn how to do some simulation for verifying cycle time of machine.
HighClosedSing Chen ChueqYes
21-04-202514:0014:300.5Service SupportMachine CommissioningRelocate InstallationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerB820 Machine Transfer to Internal another Plant
  • Customer provided the PO,
  • Customer sent mail and confirmed that activity has been completed
MediumClosedJitesh TMYes
21-04-202515:1516:151Service SupportProgramming SupportProgram CreationAdvanced EnergyBukit MinyakMalaysia2D AOIV5300Conference CallOffice-PenangCustomerAssist AEI engineer on programming creation.
  • Help answering some questions from AEI engineer regarding programming on some components.
HighOngoingSing Chen ChueqNo
22-04-202509:0018:009MagicRay InternalDocumentation (Internal)TranslationMagicRayPenangMalaysiaAXIVX2000OfficeOffice-PenangInternalTranslate AXI manual guide to English version and create AXI feature guide
  • Ongoing
MediumClosedPoh Ing CaiNo
22-04-202509:0016:007MagicRay InternalProduct Training (Internal)3D SPI Application TrainingMagicRayPenangMalaysia3D SPIAllOfficeOffice-PenangInternalSPI Software and Hardware self training and practice.
  • Continue going through the training materials of programming parameter and settings.
HighOngoingHo Yong ShengYes
22-04-202510:0010:300.5Service SupportEnquirySchedule ArrangementDJKKuala LumpurMalaysia3D SPIIconPhoneOffice-PenangDistributorDJK to send engineers for training
  • Please note that Tan Kai Sheng (Jason) and DJM Iddin will be joining the 4-day training for ICON and V5300 starting on 28th April.
  • Sing and Ho will be responsible for supporting and conducting the training session.
LowClosedOoi Weng SanNo
22-04-202510:3015:004.5Service SupportMalfunction TroubleshootSPC RelatedTescomBengaluruIndia2D AOIV5300RemoteWork From HomeCustomer & DistributorWhen export the file from SPC software, exported file is not visible in excel file
  • Ghost import with DaBaiCai bootable USB pen Drive and all the unwanted software installed in the machine was cleared
  • Tested the machine in production mode and found working good
  • In SPC data was not able to fetch
  • MySQL Communication was failure
  • Rename the SPCDB, and uninstall the MySQL full package
  • Reinstall the MySQL, and reconfigure the SPC software, run some boards data was uploaded to SPC software
  • Export the SPC data, the Excel file was opening good
  • Import the Dump of the old SPC data, and now all the data has been retrived
MediumClosedJitesh TMAntivirus block the data export, and antivirus was not able to uninstall. so, import the Factory Ghost imageYes
22-04-202513:3019:306Service SupportProgramming SupportProgram CreationAdvanced EnergyBukit MinyakMalaysia2D AOIV5300OnsiteCustomer SiteCustomerAssist AEI engineer on programming creation.
  • Visit AEI, teach and assist them to do programing.
  • Run some test and fine tuning as much as possible.
HighOngoingSing Chen ChueqYes
22-04-202515:0015:150.25Service SupportProgramming SupportProgram OptimisationSalcompChennaiIndia2D AOIV88TRAPOnsiteCustomer SiteCustomerSolder short defect escaped from AI
  • Long pending issue, no further query of defect escape was raised by customer; closing this issue for now
  • If customer again raise the concern then we will reopen this as a new issue.
  • Currently B820 project is running good
HighClosedJitesh TMYes
22-04-202515:0019:004Service SupportImprovement ProjectSoftware Update – Upgraded from Line Laser to Standard SoftwareSanminaPathum ThaniThailand2D AOIV5300+Line LaserRemoteWork From HomeCustomer & Distributor & InternalSoftware Update – Transition from Line Laser to Standard Software
  • Completed
HighClosedOoi Weng SanNo
22-04-202516:0016:050.08Service SupportMalfunction TroubleshootSPC RelatedTescomBengaluruIndia2D AOIV5300RemoteWork From HomeDistributor & InternalSPC shows unknown "TestTime" column
  • Issue resolved post recovery from ghost image, as reported by Jitesh
HighClosedOoi Weng SanOS corruptedYes
22-04-202516:0018:002MagicRay InternalWebsiteImprovementMagicRayPenangMalaysia--Laptop-InternalRepair Station setup and troubleshooting guide Improvement.
  • Found new error code (0x80070035) while setup SPI, added the troubleshooting step into the guide.
-ClosedHo Yong ShengNo
23-04-202509:0018:009MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-PenangInternalConduct AXI application training to Penang colleagues, create AXI feature guide manual
  • Ongoing
MediumClosedPoh Ing CaiNo
24-04-202509:0018:009MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-PenangInternalConduct AXI application training to Penang colleagues, create AXI feature guide manual
  • Continue to conduct AXI application training to Penang teammates
MediumOngoingPoh Ing CaiYes
25-04-202509:0018:009MagicRay InternalProduct Training (Internal)AXI Application TrainingMagicRayPenangMalaysiaAXIAllOfficeOffice-PenangInternalConduct AXI application training to Penang colleagues, create AXI feature guide manual
  • Continue conducting the training to Fang Chyuan for the progress about 70%. Yong Sheng 50%. Chen Chueq 25%
MediumOngoingPoh Ing CaiYes
Work DateTarget Close DateStart TimeEnd TimeTotal TimeCategoriesTypeDetailCustomer/DistributorCityCountryProductModelSupport MethodVenueGroupCountry (PH)DescriptionProgressPriorityStatusStaff NameMachine Down Root CauseMachine Serial NumberSpare Part Changes?Spare Part DetailsUnresolved Previous Description?File / Image